2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Air bags, Dec 13, 2017
MY CAR IS PART OF THE AIR BAG RECALL, WHICH WAS ISSUED OVER A YEAR AND A HALF AGO. I STILL HAVE NOT BEEN NOTIFIED THAT A REPLACEMENT PART IS AVAILABLE TO FIX THIS SERIOUS ISSUE. I HAVE CONTACTED A DEALER AND WAS TOLD THAT THEY CANNOT DO ANYTHING SINCE THERE ARE NO REPLACEMENT PARTS BEING MADE AVAILABLE.
Air bags, Dec 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WETZEL FORD AT (765) 966-0505 (4500 NATIONAL RD E, RICHMOND, IN 47374) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *LN UPDATED 8/27/18*JB
Steering, Dec 11, 2017
DROVE THE VEHICLE OUT FOR LUNCH AND WAS JUST FINE. AFTER LUNCH, I GOT INTO MY VEHICLE AND WENT ON TO DRIVE BACK TO WORK. THAN MY STEERING WHEEL COMPLETELY STOPPED WORKING AND THE WARNING LIGHTS CAME ON. " SERVICE POWER STEERING NOW" . LUCKILY THERE WAS NO CAR WHEN I BRAKED AND JUST MINOR HIT THE CURB. SO I TRIED MY BEST TO DRIVE IT OUT OF TRAFFIC AND MADE IT TO A PARKING LOT. READ SOME INFORMATION ABOUT THIS POWER STEERING, AND LOOKED LIKE I'M NOT THE ONLY ONE WITH THIS PROBLEM. THIS IS DEFINITELY A SAFETY HAZARD CAUSE I USE TOLLWAYS AND HIGHWAYS TO GET TO WORK AND HOME, IF THIS HAPPENED DURING THAT TIME, I MIGHT NOT BE THE ONE TYPING THIS TO YOU GUYS. HOPEFULLY THIS GETS FIXED SO OTHER PEOPLE DON'T FACE THIS SITUATION.
Power train, Air bags, Other or unspecified, Dec 10, 2017
THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.
Service brakes, Dec 9, 2017
IN MY 2010 FORD FUSION SPORT, MY BRAKES GO SOFT AND SPONGY ANY TIME THE ABS GETS ACTIVATED. AFTERWARD, I HAVE TO PUSH THE BRAKE PEDAL ALL THE WAY TO THE FLOOR TO GET ANY BRAKING. IF I PUMP THE BRAKES SEVERAL DOZEN TIMES, IT COMES BACK TO NORMAL, BUT THE MAIN PROBLEM IS WHEN IT UNEXPECTEDLY GOES SPONGY WHILE DRIVING. IT IS A COLLOSAL SAFETY ISSUE. I HAVE HAD THE DEALERSHIP ATTEMPT TO FIX THIS SEVERAL TIMES BY BLEEDING THE BRAKE LINE AND CHANGING OUT ALL OF THE BRAKE FLUID, ALL TO NO AVAIL. ON SEVERAL FORD FORUMS, IT IS ALLEGEDLY A KNOWN ISSUE WITH THE HYDRAULIC CONTROL UNIT. I AM GOING TO HAVE IT REPLACED, BUT FORD HASN'T SEEN FIT TO ISSUE A RECALL YET.
Steering, Dec 8, 2017
AFTER STARTING THE CAR A NOTICE CAME ON THE MESSAGE CENTER THAT SAID A STEERING FAULT OCCURRED. AS I DROVE AWAY THE POWER ASSIST WAS NON EXISTENT AND IT TOOK ALL THE STRENGTH I HAD TO MOVE THE STEERING WHEEL. WHEN I TURNED OFF THE IGNITION AND RESTARTED THE CAR THE PROBLEM WENT AWAY. NOW I WORRY IT WILL REOCCUR WHILE AT HIGHWAY SPEED OR TURNING AT AN INTERSECTION.
Air bags, Dec 7, 2017
TAKATA RECALL. WE RECEIVED THE RECALL NOTICE IN JULY 2016 AND AS OF DECEMBER 2017 WE ARE STILL BEING TOLD THAT NONE OF THE DEALERS HAVE THE PARTS TO FIX THE PROBLEM. I WOULD SAY THAT QUALIFIES AS FAILING TO REMEDY THE PROBLEM IN A TIMELY MANNER, BUT I'M NOT SURE HOW THESE THINGS ARE MEASURED.
Air bags, Dec 7, 2017
TAKATA RECALL IT HAS BEEN APPROX. 2 YEARS SINCE I RECEIVED A RECALL NOTICE INFORMING ME OF A VERY DANGEROUS CONDITION CONCERNING MY AIR BAGS. AS OF THIS 12/07/ 2017 I HAVE NOT BEEN ABLE TO GET THIS DANGEROUS CONDITION CORRECTED. FORD IS UNABLE TO ADDRESS THIS RECALL BECAUSE THEY HAVE NOT RECEIVED THE NECESSARY PARTS. I HAVE RECEIVED A NOTICE THAT TAKATA HAS FILED FOR BANKRUPTCY I WANT MY AIR BAG RECALL COMPLETED AND MY CAR EQUIPPED WITH SAFE AIRBAGS.
Air bags, Dec 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEW SOUTH FORD AT (601) 693-6821 (1200 N FRONTAGE RD, MERIDIAN, MS 39301) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Electrical system, Dec 4, 2017
13N03 ELECTRONIC THROTTLE BODY EXTENDED COVERAGE I IMPORT MY VEHICLE TO CANADA ON 23/NOV/2017 FROM USA, AND WHEN I WENT TO INSPECTION FOR IMPORTING PROCESS THEY GIVE ME REPORT THAT I HAVE THE ISSUE OF 13N03, SO PLEASE ADVICE, OTHER WISE I HAVE MY CAR NOT INSURED AND NOT PASSED THE INSPECTION WITH OTHER BIGGER ISSUE 16S26 PLEASE ADVICE WHAT THE ERROR OF THE CAR, FORD CANADA DON'T HAVE ANY ANSWER FOR THERE CUSTOMER, AND DEALERS DON'T HELP US WITH THIS CASE.
Air bags, Dec 4, 2017
TAKATA RECALL I BROUGHT MY FORD FUSION INTO CANADA AND NOW THE INSPECTOR TOLD ME I HAVE THE RECALL16S26 AND I WENT TO DEALER THEY TOLD ME THEY DON'T HAVE THE PART AND THEY DON'T HAVE ESTIMATE TIME FOR THE PART AND I CALLED FORD CANADA THEY TOLD ME WE DON'T HAVE AN ANSWER ABOUT THIS ISSUE AND YOU CAN'T DRIVE THE CAR OR EVEN INSURE IT! CAN SOME ONE TOLD US WHAT WE CAN DO! ITS BIG DAM COMPANY !ILL NEVER BUY FORD AGAIN AND NEVER RECOMMEND IT FOR ANYONE, AND THEY DON'T ANSWER CUSTOMER EQUATION THEY JUST SAY WE DON'T HAVE AN ANSWER FOR YOU!!! THEN WHO HAS THE ANSWER FOR US!! WHAT WE SHOULD DO WITH OUR VEHICLES !! CAN'T DRIVE IT IN CANADA AND CAN'T IMPORT IT AND CAN'T INSURE IT !! ITS ABOUT 124 700 MILE
Steering, Electrical system, Dec 4, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, THE POWER STEERING SEIZED AND THE POWER STEERING, ADVANCE TRACK, AND TIRE PRESSURE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO FORCEFULLY PULL THE VEHICLE OVER AND CALLED FOR ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Steering, Suspension, Dec 4, 2017
TAKATA RECALL, I HAVE A 2010 FORD FUSION. I HAVE ONLY 62,000 MILES ON MY VEHICLE. I LEFT WORK WAS CROSSING A BUSY BRIDGE AND LOST MY POWER STEERING AND ADVANCED TRACKING AT THE SAME TIME. AS I WAS TURNING LEFT ONTO THE BRIDGE IN TRAFFIC I LOST CONTROL AND ALMOST WENT INTO THE SIDE OF ANOTHER VEHICLE. I BEGAN GETTING SERVICE POWER STEERING AND SERVICE ADVANCE TRACKING ALERTS. I HAVE RESEARCHED THIS SINCE IT HAPPENED NOVEMBER 28TH 2017. I FIND THERE WAS A RECALL FOR THE YEAR AFTER 2011. I CAN NOT BELIEVE MY SAFETY WAS IN JEOPARDY AND I AM RESPONSIBLE FOR PAYING FOR A DEFECT THAT HAS AFFECTED MANY VEHICLES OF THE SAME YEAR. I NEED HELP.
Air bags, Dec 4, 2017
TAKATA INFLATORS
Steering, Dec 2, 2017
WAS DRIVING 2010 FUSION WHEN FRONT RIGHT TIRE WENT FLAT. POWER STEERING IMMEDIATELY STOPPED WORKING, BUT WAS BARELY ABLE TO GET OUT OF TRAFFIC AND PULL OVER. AFTER GETTING CAR TOWED HOME, PUT COMPUTER ON CAR. GAVE STEERING ANGLE SENSOR 1 & 2 MALFUNCTION CODE. DEALERSHIP STATES ELECTRIC STEERING RACK NEEDS REPLACED BUT RECALLS DID NOT COVER 2010, BUT COVERED 2011 THROUGH 2014 FOR SAME ISSUE. LUCKILY, NO COLLISION OCCURRED. SERIOS SAFETY ISSUE!
Steering, Dec 2, 2017
WHILE DRIVING HOME FROM WORK, ON A CITY STREET, I NOTICED A LIGHT COME ON IN MY DASH ABOUT POWER STEERING FAULTY OR SOMETHING OF THAT NATURE. AS I TURNED IN THE DRIVEWAY OF MY HOME, THE STEERING WHEEL WAS EXTRA HARD TO TURN. IT HAPPENED A COUPLE TIMES PRIOR TO THIS BUT I TURNED CAR OFF AND RESTARTED IT AND THE PROBLEM WAS CORRECTED. THIS TIME IT WILL NOT CORRECT ITSELF BY RESTARTING CAR. I HAVEN'T DRIVEN CAR IN 4 MONTHS BECAUSE OF THIS ISSUE,ALTHOUGH I AM STILL PAYING ON THIS CAR. I HAVE READ SEVERAL COMPLAINTS ABOUT THE POWER STEERING FAILING ON THIS MAKE AND MODEL CAR. I'M TO SCARED TO DRIVE IT NOW BECAUSE I DON'T WANT TO HURT OTHERS OR MYSELF TRYING TO GET IT TO THE DEALERSHIP.
Air bags, Dec 2, 2017
TAKATA RECALL - SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384 . RECEIVED A RECALL NOTICE DATED 7-2016. HAVE MADE MANY ATTEMPTS TO HAVE THE AIRBAGS REPLACED SINCE I RECEIVED THE NOTICE UNTIL THE PRESENT. I KEEP GETTING THE SAME ANSWER - PARTS ARE NOT AVAILABLE YET TO REPAIR THE AIRBAGS. IT HAS BEEN ALMOST A YEAR AND A HALF AND I AM STILL WAITING. I CALLED AGAIN YESTERDAY AND RECEIVED THE SAME ANSWER. SAFETY IS MY PRIMARY CONCERN. I DON'T KNOW HOW THEY ARE ALLOWED TO DRAG THIS OUT THIS LONG, WHEN THIS COULD RESULT IN INJURIES OR EVEN DEATH. HOW CAN I GET THIS RESOLVED NOW?
Steering, Dec 1, 2017
2010 FUSION STEERING MALFUNCTIONED WHILE BACKING OUT OF PARKING SPOT. CHECK ENGINE LIGHT CAME ON READING ADVANCETRAC POWER ASSIST WARNING. I HAD NO POWER STEERING.
Air bags, Dec 1, 2017
TAKATA RECALL--I HAVE RECEIVED TWO NOTICES ABOUT RECALL AND HAVE BEEN TO MY DEALERSHIP SEVERAL TIMES AND THEY TELL ME EACH TIME THAT THEY HAVE TRIED BUT CANNOT GET THE PARTS FOR REPLACEMENT OF AIRBAGS UNDER RECALL. CAN YOU SEND THEM DIRECTLY TO ME?
Air bags, Nov 30, 2017
TAKATA RECALL: HAVE MADE REPEATED REQUESTS TO LOCAL FORD DEALER AS TO AVAILABILITY OF REPLACEMENT AIRBAGS. TO DATE FORD MOTOR COMPANY HAS FAILED TO MAKE REPLACEMENT PARTS FOR TAKATA AIRBAGS AVAILABLE TO FORD DEALERS IN THE SAN DIEGO AREA. FORD MOTOR COMPANY HAS AN OBLIGATION TO PROVIDE REPLACEMENT AIRBAGS IN A TIMELY MANNER. THE FIRST RECALL NOTICE FOR THESE AIRBAGS WAS SENT OUT JULY 2016.
Wheels, Nov 30, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE CONTACT TOOK THE VEHICLE TO BE INSPECTED AND WAS INFORMED THAT THE LUG NUTS WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO FORD WEST LEST HERR (10 CAMPBELL BLVD, GETZVILLE, NY 14068, 716-698-5464). THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE FAILURE MILEAGE WAS 65,049.
Fuel/propulsion system, Nov 30, 2017
I TOOK MY 2010 FORD FUSION INTO CROSS ROADS FORD IN SHELBY NC - TELEPHONE NUMBER 704-482-6791 FOR THE GAS TANK RECALL IN JANUARY 2017. THE RECALL IS NUMBER 15534. THE DEALORSHIP SAID THAT THEY DID THE RECALL BUT I CONTINUED TO SMELL FUEL VAPORS. IN THE MEANTIME CLASSIC FORD HAS BEEN PURCHASED BY CLASSIC FORD AND THE SERVICE MANAGER, [XXX] IS TELLING US THAT THIS IS MY PROBLEM AND THAT CLASSIC IS NOT RESPOSNILBLE FOR CROSS ROADS MAINTENANCE ISSUES. I CONTACTED CROSS ROADS FORD AGAIN SEVERAL MONTHS LATER AND THEY SAID THAT THEY HAD ALREADY PERFORMED THE RECALL AND THAT IT WOULD COST ME TO HAVE THEM TO CHECK THE ISSUE AGAIN. I TOOK MY CAR TO EARL TINDOL FORD GASTONIA NC O N NOVEMBER 28 AND SERVICE REP THAT THE VALVE ON THE GAS TANK WAS APPARENTLY NOT FIXED OR FIXED PROPERLY. I CALLED THE FORD MOTOR COMPANY CUSTOMER SUPPORT ON WEDNESDAY, NOVEMBER 28 TO SEE IF THEY WOULD ASSIST WITH THE ISSUE AND I WAS DIRECTED BACK TO THE DEALERSHIP (CLASSIC FORD) THAT ORGINALY PERFORMED THE RECALL. I CONTACTED [XXX] AT CLASSIC FORD ON NOVEMBER 28 AND HE SAID TO BRING THE VEHICLE IN AND THEY WOULD LOOK AT THE ISSUE. I WAS NOTIFIED ON NOVEMBER 30 THAT THE VALVE IS APPARENTLY NOT WORKING CORRECTLY AND THAT THIS WAS A NON COVERED CHARGE SINCE THE RECALL WAS ALREADY PERFORMED. I PERCEIVE THAT THIS IS A BAD SAFETY PROBLEM BECAUSE OF THE GASOLINE VAPOR SMELL AND THE VEHICLE COULD IGNITE. I FEEL THAT MY CAR SHOULD BE FIXED AT NO CHARGE BECAUSE I HAVE CONTINUED TO SMELL GASOLINE EVEN AFTER THE RECALL. I CAN BE REACHED AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Nov 29, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 20 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE STEERING WHEEL COULD BARELY TURN LEFT OR RIGHT. GREEN FORD IN GREENSBORO, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Steering, Nov 29, 2017
POWER STEERING ASSIST FAULT OCCURRED AS I WAS DRIVING DOWN THE ROAD AT 60MPH. THANKFULLY I WAS ABLE TO GLIDE TO THE SHOULDER OF THE ROAD. PROCEEDED TO TURNED CAR OFF WAITED MOMENTARILY THEN TURNED IT BACK ON AND THE FAULT CLEARED. CONTINUED TO DRIVE HOME, PARKED IT IN THE GARAGE AND THE NEXT MORNING WHEN TO START IT UP. IT NOW READS POWER STEERING ASSIST FAILURE AND I NO LONGER HAVE POWER-STEERING. FORD OFFERS A RECALL FOR THE EXACT SITUATION I AM FACED WITH FOR MODELS OF 2011-2013, REQUEST THE ASSISTANCE OF THE NHTSA TO ORDER FORD TO EXTEND THE RECALL TO INTO THE EARLIER MODELS OF THE FORD FUSION TO PREVENT THE SAME OCCURRENCE TO THOSE LESS FORTUNATE WITH THE STRENGTH TO STEER A VEHICLE THAT LOOSES POWER STEERING CONTROL MIDST THE DRIVE.
Air bags, Nov 29, 2017
TAKATA RECALL: NO REMEDY YET. HAS BEEN FAR TOO LONG.