2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Air bags, Aug 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GA 30039 (678) 384-4242) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 19, 2017
INTERMITTENT POWER STEERING FAILURE. NO POWER ASSIST FAULT. SELF TEST DIAGNOSTIC CODE U2053 MOTOR FAILURE. THIS IS A CONTINUOUS MEMORY CODE. ON DEMAND SELF TEST IS A PASS CODE. CAN NOT DUPLICATE OR VERIFY. VISUAL INSPECTION WAS PERFORMED BY A CERTIFIED FORFOR TECHNICIAN INCLUDING WIRING HARNESS AND CONNECTOR INSPECTION NO PROBLEMS FOUND.I WAS DRIVING LOW SPEED AS THIS HAPPENED TWICE, I WAS ON A CITY STREET.
Steering, Suspension, Aug 18, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING SERVICE AND TRACTION WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED SHERIDAN FORD SALES (4001 KIRKWOOD HWY, WILMINGTON, DE 19808 (302) 999-0261) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE CONTACT STATED THAT THE FAILURE CONTINUED AND THE VEHICLE PULLED TO THE RIGHT AND LEFT WHILE DRIVING VARIOUS SPEEDS. THE CONTACT HAD TO TURN OFF THE IGNITION, WAIT A FEW MOMENTS, AND RESTART THE VEHICLE IN ORDER FOR THE POWER STEERING TO RETURN TO NORMAL. THE CONTACT ATTEMPTED TO ADD POWER STEERING FLUID, BUT DISCOVERED THAT THE STEERING WAS ELECTRIC. SEVERAL MONTHS LATER, WHILE DRIVING OUT OF THE DRIVEWAY, THE VEHICLE BEGAN TO BOUNCE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS TURNED INWARD. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S HOME AND, WHILE INSPECTING THE FRONT WHEELS, SHE NOTICED THAT THE FRONT DRIVER SIDE TIE ROD WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Air bags, Fuel/propulsion system, Aug 16, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE CONTACT PURCHASED THE VEHICLE, HE WAS INFORMED OF NHTSA CAMPAIGN NUMBERS: 15V593000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE DEALER (SHEEHY FORD OF MARLOW HEIGHTS, 5000 AUTH RD, SUITLAND, MD 20746, (800) 640-5368) WAS CONTACTED TO DETERMINE WHEN THE VEHICLE MAY BE SCHEDULED FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seat belts, Aug 15, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO TAKE OFF THE FRONT DRIVER'S SIDE SEAT BELT, IT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RETRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST AS THE WARRANTY WOULD NOT COVER THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Steering, Aug 14, 2017
I RECEIVED A POWER STEERING ASSIST FAILURE ON THE DASH READOUT WHILE BACKING UP IN A PARKING STRUCTURE. STEERING LOCKED UP AND COULD NOT TURN STEERING WHEEL OR CHANGE DIRECTIONS. I WAS ABLE TO RESET IT BY TURNING OFF AND ON THE IGNITION. LUCKILY THIS DIDN'T HAPPEN WHILE DRIVING. TWO DAYS LATER I WAS ABLE TO GET THE VEHICLE TO FORD SERVICE CENTER. FORD DEALERSHIP LATER DIAGNOSED THIS TO RACK AND PINION NEEDING REPLACEMENT AT $1700 PARTS AND LABOR. THEY CLAIMED THEY COULD GET THE FAULT TO REOCCUR WHILE MONITORING THE COMPUTER PORT. SEEM LIKE A SAFETY ISSUE TO ME. CAR IS A 2010 AND HAS 118K MILES. THE SERVICE MANAGER AND WORKERS WERE VERY CONCERNED THAT WE DROVE THE CAR TOT HE DEALERSHIP. THEY KNOW OF THESE ISSUES AND REFUSE TO ACKNOWLEDGE ANY ASSISTANCE TO THE CONSUMER WITH WARRANTY OR RECALL. I GUESS WE NEED A FEW MORE DEAD HUMANS BEFORE THEY TAKE NOTICE.
Air bags, Aug 13, 2017
TAKATA RECALL NOTIFIED OVER A YEAR AGO - NO ACTION TAKEN YET. DEALER REFUSES TO DISCONNECT THE AIR BAG. I HAVE LOST THE USE OF THE PASSENGER SEAT IN MY CAR. YOU NEED TO HAVE CONGRESS OR SOMEONE AUTHORIZE DISCONNECTION OF THE AIR BAG. THIS IS RIDICULOUS. BETTER YET - REPLACE THE [XXX] AIR BAG NOW!! I'M SURE FORD COULD FIND SOME ALTERNATE PRODUCT TO REPLACE THIS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Air bags, Aug 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARKWAY FORD DEALER (2104 PETERS CREEK PKWY, WINSTON SALEM, NC 27127) WHO STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND THEY WOULD CALL THE CONTACT WHEN THE PART BECAME AVAILABLE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WERE WORKING WITH A NEW SUPPLIER OF THE AIR BAG AND THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THERE WAS NO TIMEFRAME ON WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 9, 2017
"POWER STEERING ASSIST FAULT" MY 2010 FORD FUSION CONTINUES TO LOOSE POWER STEERING AT RANDOM TIMES AND WITH NO NOTICE. THIS HAS OCCURRED AFTER STARTING AND PULLING AWAY, AFTER BEING ON THE ROAD AT A STOP LIGHT OR DRIVING. THE BIGGEST FEAR IS WHILE DRIVING ALL OF A SUDDEN NO POWER STEERING AND A "POWER STEERING ASSIST FAULT" APPEARS IN THE CENTER OF MY INSTRUMENT PANEL WITH ENDLESS RINGING OF A QUICK CHIME. REGARDLESS, OF MY LOCATION ON ANY ROAD I CAN NOT STEER THE CAR. I MUST STOP CAR PLACE IN PARK TURN THE KEY OFF AND AND RESTART THE CAR. THIS MAY NOT HAPPEN AGAIN FOR A DAY, WEEK, YEAR MAKING IT IMPOSSIBLE TO DUPLICATE AT THE DEALERS. NO CODES ARE THROWN BY THE COMPUTER FOR READING. REPEAT VISITS TO THE DEALER HAVE BEEN IN VAIN. THIS HAS BEEN HAPPENING RANDOMLY FOR FIVE YEARS. ALTHOUGH IT HAS GOTTEN TO BE AT MINIMUM TWO TIMES WEEK. THIS WEEK THREE TIMES IN ONE DAY. THE CAR NOW HAS 52,002 MILES. MAINTENANCE IS ON REGULAR TIME SCHEDULES AND MY ONLY MEANS OF TRANSPORTATION. NOW I AM TOLD THAT A FIX JUST SHORT OF $1700.00 IS NEEDED TO MAKE MY CAR SAFE. THIS MODEL CAR IS WELL DOCUMENTED ITSELF THROUGH THE DEALERSHIP. THE INTERNET IS NOW FULL OF SAME COMPLAINTS. NO ONE SHOULD BE DRIVING THESE CARS. I BOUGHT THE CAR INSPECTED FROM A DEALER AND BY NO FAULT OF MY OWN I AM HELD RANSOMED TO PAY OR PARK THE VEHICLE. FORD SHOULD BE HELD ACCOUNTABLE TO THE FULLEST AND MAKE RECALLS TO CORRECT THESE ISSUES AND REIMBURSE ANYONE THAT HAS DOCUMENTED REPAIR BILLS FOR SUCH REPAIR. THIS IS A FALSE SENSE OF SAFETY FOR MANY VEHICLES TO INCLUDE 2010-2013 VEHICLES PROVING THAT FORD FAILED TO DISCLOSE THESE PROBLEMS TO THE CONSUMER PUTTING MILLIONS OF OWNERS AND OTHER HIGHWAY USERS AT RISK. NHTSA PLEASE HELP!
Steering, Aug 8, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD ASSIST WITH REPLACING THE PARTS USED FOR THE PREVIOUS REPAIR. THE CONTACT FELT AS IF THE REPAIRED PART WAS DEFECTIVE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Air bags, Aug 7, 2017
TAKATA RECALL. RECEIVED SAFETY RECALL NOTICE 16S26/NHTSA RECALL NOTICE 16V-384 IN JULY 2016! STILL WAITING FOR REPLACEMENT PASSENGER INFLATOR.!
Steering, Aug 4, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE "SERVICE POWER STEERING NOW" WARNING MESSAGE APPEARED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SPOKE WITH FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180) WHO STATED THAT THERE WAS NO RECALL ON THE POWER STEERING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, FILED A REPORT, AND REFERRED THE CONTACT TO NHTSA TO MAKE A COMPLAINT AND CHECK FOR INVESTIGATIONS. THE APPROXIMATE FAILURE MILEAGE WAS 116,097.
Air bags, Aug 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILLS POINTE FORD (903-873-2511 LOCATED AT 136 E SOUTH COMMERCE ST, WILLS POINT, TX 75169) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Aug 4, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE AT A STOP, THE VEHICLE JERKED AND TENDED TO SURGE. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED WHEN THE FUEL TANK WAS FULL. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (DELEHANTY FORD IN FLUSHING, MI) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE CHARCOAL CANISTER NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE PURGE VALVE CAUSED FUEL TO LEAK INTO THE CHARCOAL CANISTER. THE DEALER STATED THAT THE FAILURE WAS REPAIRED IN 2015 PER AN UNKNOWN RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY FUTURE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN SEARCH SHOWED ONE OPEN RECALL: NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 157,000. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Aug 3, 2017
STARTED TO NOTICE THAT BOTH DRIVER AND PASSENGER SIDE DOORS WERE STICKING WHEN TRYING TO GET OUT OF THE VEHICLE THEN IT BEGAN TO HAPPEN FROM THE OUTSIDE TOO WHEN TRYING TO GET INTO THE VEHICLE. THEN ON 8/2/2017, HAD DROVE VEHICLE AND PARKED IT IN A PARKING LOT AND THE DRIVER SIDE INSIDE DOOR LATCH MADE A SNAPPING NOISE WHEN TRYING TO GET OUT OF CAR. HAD TO REACH OUT AND PULL HANDLE FROM OUTSIDE JUST TO GET OUT OF CAR. THEN WENT TO GET BACK INTO CAR AND THE LEVER WORKED FROM OUTSIDE BUT THEN DRIVER SIDE DOOR SWUNG OPEN AND ALMOST HIT THE PARKED CAR NEXT TO US WHEN WE WENT TO PULL OUT. LIKE I SAID PASSENGER SIDE DOOR IS DOING SAME THING. THIS COULD CAUSE SOMEONE TO GET TRAPPED IN THEIR CAR AFTER AN ACCIDENT OR GOT FORBID THE CAR WOULD CATCH ON FIRE AND OCCUPANTS OF THE CAR WOULD NOT BE ABLE TO GET OUT.
Steering, Aug 2, 2017
STEERING CODES ERROR "POWER STEERING ASSIST FAULT", THEN I LOSE COMPLETE STEERING. VEHICLE THEN BECOMES VERY HARD TO CONTROL AND STEER.
Air bags, Aug 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWO DEALERS (DON BOHN FORD 3737 LAPALCO BLVD, HARVEY, LA 70058 (504) 347-7000) AND (VETERANS FORD 3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002 (504) 887-8410) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN REMEDY PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Fuel/propulsion system, Aug 2, 2017
ENGINE WENT TO LIMP MODE.
Steering, Aug 1, 2017
ELECTRONIC POWER STEERING SYSTEM FAILURE. VERY HAD TO STEER CAR AT ANY POINT OF TURNING THE WHEEL.
Steering, Jul 31, 2017
WAS DRIVING AND POWER STEERING WENT OUT AND THE FOLLOWING TWO LIGHTS POPPED UP, "SERVICE ADVANCE TRAC AND SERVICE POWER STEERING NOW
Steering, Jul 31, 2017
DRIVING DOWN THE STREET WHEN WE LOST ALL POWER STEERING ALMOST HITTING CAR BY NOT BEEN ABLE TO TURN.
Air bags, Jul 31, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN JULY OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Fuel/propulsion system, Jul 31, 2017
WHILE DRIVING UPON ACCELERATION INCREASE OF SPEED AND SLOWING DOWN THERE IS A LOUD WINING SOUND. WHEN DRIVING THE VEHICLE FOR 15-20 MINUTES I CAN SMELL FUEL INSIDE THE CAR. THIS IS NOT WHEN FILLING FUEL IT'S WHILE THE CAR IS DRIVEN FOR A LENGTH OF TIME EACH DAY. THE BATTERY GOES DEAD WHEN SITTING FOR ONE TO TWO WEEKS. WE HAVE PURCHASED 2 BATTERIES IN 1 YEAR, HAD CABLES AND CONNECTIONS CLEANED AND REPLACED. THERE HAS BEEN MESSAGES COMING UP FOR "CHECK ENGINE" AND THE FAN IS NOISY WHEN THE AIR OR HEAT IS TURNED UP.
Steering, Jul 30, 2017
FAULTY POWER STEERING ASSIST, GOT EXTREMELY HARD TO STEER ALMOST CAUSING AN ACCIDENT. ON A STREET WHYLL DRIVING
Steering, Jul 28, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS OPERATED, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING AND ADVANCE POWER TRAK WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.