2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Power train, Electronic stability control (ESC), Jul 6, 2013
THE POWER STEERING WENT OF WHILE I WAS DRIVING AT APPROXIMATELY 45MPH. THE INDICATOR SHOWED CHECK POWER TRAC POWER STEERING. TOOK IT TO THE DEALER WHERE I BOUGHT THE CAR AND THEY PUT IT ON A COMPUTER TO SEE WHAT WAS WRONG. THE COMPUTER SHOWED THE POWER GEAR NEEDS TO BE REPLACED AT $1600. BUT THE SERVICE TECH SAID THAT MAY NOT BE ALL THAT'S WRONG, BUT FIRST NEED TO REPLACE THE POWER GEAR. THIS SHOULD BE COVERED IN THE WARRANTY AND THIS SHOULD BE A RECALL DUE TO HAVING OCCURRED NUMEROUS TIMES BEFORE. NEITHER OF WHICH IS OCCURRING. THIS COULD BE VERY DANGEROUS AND CAUSE SERIOUS INJURY IF THE CAR, FOR INCIDENCE, IS IN THE PASSING LANE. AFTER THE CAR LOST ITS POWER STEERING, I WAS ABLE TO STOP AND RESTART, WHICH CORRECTED THE STEERING. *TR
Electrical system, Engine, Jul 6, 2013
I WAS DRIVING MY 2011 FORD FUSION S WITH A V4 ENGINE ON 07/03/2013 AT APPROXIMATELY 19:15 IN THE EVENING. I WAS TRAVELING ON A SLIGHT INCLINE ON A TWO-LANE ROAD AT A SPEED OF APPROXIMATELY 50 M.P.H. WHEN ALL OF THE SUDDEN THE CAR STALLED AND WOULD NOT LONGER ACCELERATE. I PULLED OFF THE ROAD AND THE CAR BEGAN TO SHAKE AND THE TRANSMISSION SLIPPED WHILE SHIFTING DOWN. I TURNED OFF THE CAR AND THEN TURNED IT ON AGAIN. I DROVE TO MY DESTINATION 2 HOURS AWAY WITHOUT FURTHER INCIDENT. I DROVE THE CAR A SECOND TIME AND THE INCIDENT DID NOT RECUR. THE THIRD TIME I DROVE THE CAR AFTER THE FIRST INCIDENT, THE PROBLEM OCCURRED AGAIN, WHICH WAS ON 07/05/2013 AT APPROXIMATELY 17:00. IT OCCURRED IN THE MIDDLE OF AN INTERSTATE AND I HAD TO PULL TO THE SIDE OF THE ROAD BY CUTTING ACROSS TRAFFIC WITHOUT THE ABILITY TO ACCELERATE!!! I TOOK THE CAR TO A FORD DEALER AND THEY DIAGNOSED THE PROBLEM AS A FAULTY THROTTLE CONTROL. I HAD TO PAY FOR THE REPAIR OUT OF POCKET BECAUSE THE WARRANTY EXPIRED AT 36,000 MILES (MY CAR HAS 38000 MILES). THIS IS A SERIOUS PUBLIC SAFETY CONCERN. I HAVE READ THAT 2010 FORD FUSIONS ALSO HAVE A HISTORY OF THE SAME PROBLEM AT ABOUT 2-3 YEARS AFTER PURCHASE. I AM GRATEFUL TO HAVE AVOIDED A CRASH, BUT ONE COULD EASILY FIND THEMSELVES IN A SITUATION WHERE THEY CANNOT ACCELERATE BECAUSE OF THIS PROBLEM AND END UP SERIOUSLY INJURED OR DEAD BECAUSE OF A CRASH THAT IT COULD CAUSE. THE CAR SUDDENLY STOPS ACCELERATING AND THIS HAPPENS APPARENTLY AT RANDOM, USUALLY WITHIN 10-15 MINUTES OF TURNING THE CAR ON. *TR
Power train, Engine, Jul 6, 2013
WHILE ACCELERATING ON THE HIGHWAY AT APPROXIMATE. 65 MPH ON 27JUN13, AT 1745, THE 2011 FORD FUSION SEL LOST ALL ACCELERATION. WE PULLED OVER TO THE RIGHT HAND SHOULDER, PUT THE VEHICLE IN PARK, AND TURNED IT OFF. WE WAITED A MOMENT, RESTARTED THEN ENGINE, AND PROCEEDED TO MERGE WITH TRAFFIC. LESS THAN TWO MILES LATER, THE SAME THING HAPPENED. WE PULLED OVER AGAIN, TURNED OFF ENGINE AND WAITED A MOMENT. WE RESTARTED IT AND DROVE IT HOME. FRIDAY 5 JUL13 THE CAR WENT TO KOLWASKI FORD IN AVON LAKE OH. THE REPROGRAMMED THE PCM FOR THE ROUGH SHIFT OF THE TRANSMISSION. WE PICKED UP THE CAR, AND LESS THAN 4 MILES FROM THE DEALS HIP WE HAD THE REPAIRS DONE, WE EXPERIENCED THE SAME ISSUE OF LOST ACCELERATION. WE CALLED THE DEALERSHIP'S SERVICE DEPARTMENT, AND ADVISED THE SAME ENGINE FAILURE OCCURRED. WHILE DRIVING BACK TO THE DEALERSHIPS, THE ENGINE ONCE AGAIN LOST POWER AT AN INTERSECTION. THE CAR IS CURRENTLY AT THE SERVICE CENTER OF KOLWASKI FORD IN AVON LAKE OH. *TR
Vehicle speed control, Engine, Jul 5, 2013
THE VEHICLE STARTED TO LOSE POWER WHILE I WAS DRIVING 45MPH ON A MAJOR ROADWAY. I HIT THE ACCELERATOR TO TRY AND MAKE IT GO, BUT THE CAR CONTINUED TO STALL. LUCKILY I WAS ABLE TO AVOID GETTING HIT HEAD ON OR REAR ENDED. I LET THE CAR SIT FOR AND HOUR BEFORE I STARTED IT. I MADE IT ABOUT 5 MILES BEFORE IT LOST ALL POWER AND STALLED AGAIN. I WAS ALMOST REAR ENDED AGAIN. THE ONLY WAY FORD WILL FIX IT IS IF IT REGISTERS A FAULT CODE WHICH IT IS NOT DOING. IT JUST LOSES THE ABILITY TO ACCELERATE AND STALLS WITHIN A MINUTE OR LESS. THEY TOLD ME I JUST HAVE TO DRIVE IT. IT IS NOT SAFE TO DRIVE UNTIL THEY FIX THE PROBLEM. *TR
Steering, Jul 4, 2013
MY POWER STEERING HAS GONE OUT ON 3 SEPARATE OCCASIONS NOW. THE FIRST INCIDENT WAS JUNE 26. I HAD PARKED THE CAR (PULLED OVER BECAUSE OF A BAD RAIN STORM). WHEN I RESTARTED THE CAR AND STARTED TO PULL OUT OF THE PARKING PLACE, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND IT BECAME EXTREMELY DIFFICULT TO STEER THE CAR. I PULLED OVER AGAIN, TURNED OFF THE ENGINE FOR SEVERAL MINUTES AND WHEN I RESTARTED IT, THE DEFAULT LIGHT WAS OFF AND IT WAS FINE. THE SECOND INCIDENT OCCURRED ON JUNE 28. AGAIN, IT HAPPENED WHEN I STARTED THE CAR. I WAS PARALLEL PARKED AND WHEN I STARTED THE CAR, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND THE STEERING WAS AGAIN VERY DIFFICULT TO MANEUVER. I TURNED THE ENGINE OFF FOR SEVERAL MINUTES, RESTARTED AND IT WAS FINE. THE THIRD INCIDENT OCCURRED TODAY, 7/4/2013, AND THIS TIME IT HAPPENED WHILE I WAS DRIVING. I WAS DRIVING APPROXIMATELY 45 MPH WHEN THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AGAIN. I WAS ABLE TO PULL OFF OF THE HIGHWAY SAFELY. I TURNED THE CAR OFF FOR SEVERAL MINUTES AND ONCE AGAIN, IT WAS FINE. HOWEVER, TO JUST SUDDENLY LOSE THE CAPABILITY TO STEER IS QUITE TERRIFYING AND EXTREMELY DANGEROUS, ESPECIALLY ON A HIGHWAY. SINCE THIS HAS HAPPENED, I HAVE DONE SOME RESEARCH ONLINE AND THIS POWER STEERING ASSIST DEFAULT SEEMS TO BE QUITE A COMMON PROBLEM WITH FORD FUSION OWNERS- ESPECIALLY 2010-2012 MODELS. FORD NEEDS TO ADDRESS THIS ISSUE BEFORE THERE IS A REALLY SERIOUS ACCIDENT. I'VE ONLY MADE A FEW PAYMENTS ON MY CAR AND I AM NOW AFRAID TO DRIVE IT- IT IS NOT SAFE!! *TR
Engine and engine cooling, Jul 3, 2013
I WAS DRIVING MY CAR AT 60 MPH AND IT LOST ALL POWER. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD, KILL THE CAR, AND WHEN I RESTARTED IT; IT SEEMED TO BE RUNNING FINE. THIS SAME INCIDENT OCCURRED TODAY, 7/3/2013 WHILE I WAS DRIVING APPROXIMATELY 35 MPH. THIS TIME THE CAR DID APPEAR TO BE RUNNING ROUGH AND ONCE AGAIN HAD NO POWER. IT DID NOT START AS EASILY, IT SEEMED TO RUN ROUGH WHEN IT FIRST STARTED AND THEN IT RAN FINE. THIS IS A HUGE SAFETY HAZARD! THIS COULD OCCUR AT ANY TIME IN ANY KIND OF TRAFFIC. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 3, 2013
MY WIFE WAS DRIVING VEHICLE AT ABOUT 65 MPH IN MORNING RUSH HOUR TRAFFIC. WHILE TRAVELING YELLOW WRENCH LIGHT CAME ON AND VEHICLE SLOWED DOWN WHILE TRAVELING IN THE FAR LEFT LANE (FAST LANE). HAD TO SAFELY GET THE CAR TO SIDE OF THE ROAD AS IT COASTED WHILE TRAFFIC STILL MAINTAINED THEIR NORMAL SPEED. AFTER REMOVING KEY AND LETTING VEHICLE SIT FOR A COUPLE MINUTES, PUT KEY BACK IN IGNITION AND STARTED THE VEHICLE BACK UP. PROCEEDED WITH NO ISSUES. CALLED DEALERSHIP AND MADE AN APPOINTMENT FOR 7/1/2013. WAS TOLD THAT THERE WERE NO CODES AND COULD NOT GET VEHICLE TO PERFORM OUR STATED ISSUE. WAS TOLD IT MAY BE THE THROTTLE BODY AND THAT THEY WOULD ORDER ONE (WE ARE LOOKING AT THE MINIMUM A TWO WEEK WAIT). AND THAT THEY WOULD NOT GUARANTEE THAT THIS WOULD FIX THE PROBLEM BECAUSE THERE WERE NO CODES FOR THEM TO GO OFF OF. IT SHOULD BE NOTED THAT OUR EXTENDED SERVICE CONTRACT DOES NOT COVER THIS AND THAT WE WOULD BE LOOKING AT AROUND A $400.00 REPAIR. IF WE WOULD OF HAD PREFERRED SERVICE PLAN THAT IT WOULD OF BEEN COVERED (IMAGINE THAT!). SO TODAY MY WIFE CALLS ME AGAIN TO TELL ME SHE IS ON THE SIDE OF THE HIGHWAY BECAUSE THE ISSUE HAPPENED AGAIN! AND ON TOP OF THIS ISSUE SHE NOW HAD A FLAT TIRE PROBABLY DUE TO HAVING TO COAST THE VEHICLE TO THE SIDE OF THE HIGHWAY. WE MET UP AND CHANGED VEHICLES. I PROCEEDED TO DRIVE THE VEHICLE BACK TO WORK, BUT NEVER MADE IT DUE TO THE VEHICLE NOT WANTING TO OPERATE AND YELLOW WRENCH COMING ON ALONG WITH CHECK ENGINE LIGHT. HAD VEHICLE TOWED BACK TO DEALERSHIP WHERE THEY OFFERED A LOANER CAR WHILE WE WAIT FOR PART TO ARRIVE WITH NO ESTIMATED ETA? A HUGE SAFETY CONCERN THAT FORD SEEMS TO NOT CARE ABOUT AND HAS A CASUAL "WE WILL GET TO IT, WHEN WE GET TO IT" MENTALITY"!?!? *TR
Steering, Jul 3, 2013
THE CAR SUDDENLY DEVELOPED SOME SLOP OR PLAY IN THE STEERING OF THE CAR WITH A CLUNKING NOISE UPON STEERING. A GARAGE CHECKED IT OUT AND DETERMINED THAT THE "RACK AND PINION" ASSEMBLY HOUSING, WHICH IS MADE A ALUMINUM, HAD A VERTICAL CRACK IN THE MIDDLE OF IT. THIS IS VERY DANGEROUS SITUATION THAT COULD CAUSE STEERING FAILURE RESULTING IN A TOTAL LOSS OF VEHICLE CONTROL. CAR IS DRIVABLE AT THIS POINT. *TR
Power train, Vehicle speed control, Jul 2, 2013
6 TIMES IN THE PAST 9 DAYS, THE FORD FUSION HAS BEEN DRIVING AT VARIOUS SPEEDS (25 MPH TO 65 MPH) AND SUDDENLY A "WRENCH" WARNING LIGHT HAS ILLUMINATED ON THE DASH, AND SIMULTANEOUSLY THE CAR SEEMS TO LOSE ALL POWER TO THE WHEELS. DEPRESSING THE PEDAL DOESN'T RESULT IN ANY ACCELERATION OR TO MAINTAIN SPEED, BUT THE RPM'S DON'T INCREASE EITHER. THIS IS VERY UNSAFE. IN ONE OF THE INCIDENTS THE CAR WAS IN THE LEFT HAND LANE OF A MAJOR HIGHWAY, TRAVELING AT 65 MPH, AND HAD TO BE GUIDED OVER ONTO THE LEFT MEDIAN AS IT DECELERATED WITH TRAFFIC PILING UP BEHIND. THE CAR CAN ALWAYS BE TURNED OFF, THEN RE-STARTED, PUT BACK IN DRIVE, AND THEN FUNCTIONS NORMALLY. THIS SEEMS TO BE THE SAME THROTTLE BODY ISSUE THAT IS WIDELY REPORTED ON FORD FUSION FORUM WEBSITES. THE CAR WAS BOUGHT USED, BUT HAS BEEN DRIVEN FOR ALMOST 1 YEAR AND 9,000 MILES AND THIS ISSUE HAD NEVER APPEARED BEFORE 9 DAYS AGO. *TR
Steering, Jul 2, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,250 AND THE CURRENT MILEAGE WAS 60,344. *TR
Engine and engine cooling, Jul 2, 2013
I WAS DRIVING ON HOLMES GAP RD A 1/4 OF A MILE FROM MY HOUSE ON SATURDAY MORNING AROUND 930 AM AT THE SPEED OF 20 MPH WHEN THE SERVICE LIGHT CAME ON AND THE CAR STARTED VIBRATION AND LOSING POWER I TURNED THE CAR OFF AND TURNED IT ON AGAIN AND IT DROVE FOR A BIT AND DID IT AGAIN DID THAT ON MORE TIME AND IT DROVE TO OUR DRIVE WAY WHEN IT DID IT AGAIN. SO WE MANAGE TO PARK IT. *TR
Power train, Engine, Fuel/propulsion system, Jul 2, 2013
IT WAS RAINING HEAVILY AND MY SON AND I WERE ENTERING A HIGHWAY VIA A RAMP AND THE VEHICLE LOST ALL ACCELERATION AND THROTTLE RESPONSE. I MOVED THE CAR OVER TO THE SIDE OF THE ROAD. THE CAR WAS IDLING BUT HAD NOT THROTTLE RESPONSE. STUCK IN THE RAIN ALONG THE SIDE OF ROAD. CALLED FOR A TOW TRUCK TO HAVE THE CAR TOWED TO FORD. DIAGNOSED AS BAD THROTTLE BODY. PART BACK ORDERED FOR DAYS. SEEMS TO BE A COMMON PROBLEM. *TR
Vehicle speed control, Engine, Jul 1, 2013
I WAS DRIVING DOWN THE ROAD AND THE CAR JUST LOST POWER. I WOULD STEP ON THE GAS AND IT WOULD JUST BARELY MOVE. I HAD TO COAST TO A SIDE ROAD. I TURNED IT OFF AND THEN STARTED IT BACK UP. IT WENT A COUPLE OF BLOCKS AND DID THE SAME THING. THEN TRIED IT AGAIN AND IT WOULD NOT STAY RUNNING. THE CHECK ENGINE LIGHT CAME ON. *TR
Vehicle speed control, Jul 1, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 67,000.
Fuel system, Gasoline, Vehicle speed control, Jun 30, 2013
MY CAR KEEPS STALLING , AFTER TAKING TO MECHANIC IT WAS DIAGNOSTIC TESTED WITH THROTTLE ACENTURE CONTROL SYSTEM THAT WAS DEFECTIVE UNABLE TO GET PART FROM FORD CORP. WAS TOLD THEY ARE ON BACK ORDER HAVE TO WAIT SEVERAL WEEKS MORE. TO MANY FORD FUSION NEED PART THERE SHOULD BE AN INVESTIGATION THAT LEADS INTO RECALL ITS NOT FAIR TO US BUYERS I HAVE PERSONALLY CALLED FORD DEALERS IN 5 SURROUNDING STATES FOR 4 DAYS NO ONE HAS THE PART NOR FOR CANADA OR FORD MEXICO SOMETHING WRONG HERE. *TR
Power train, Jun 30, 2013
ON JUNE 23, 2013, I WAS AT A STOP LIGHT AND IN THE PROCESS OF TURNING RIGHT WHEN I ACCELERATED MY CAR SUDDENLY LOST POWER AND WOULDN'T GO ANY FASTER THAN 2 MPH AND A WRENCH LIGHT CAME ON IN THE DASH. I PULLED INTO A DRIVEWAY THAT WAS CLOSE BUT I WAS ON A BUSY STREET. I DIDN'T WANT TO TURN THE CAR OFF BEING AFRAID THAT IT WOULD NOT START BACK UP SO I BACKED OUT AND ATTEMPTED TO DRIVE HOME BECAUSE I WAS VERY CLOSE TO MY HOME. I BACKED OUT AND WAS ABLE TO DRIVE THE CAR HOME GOING THIS SAME SPEED...AT TIMES THE CAR WOULD ACT LIKE IT WANTED TO ACCELERATE BUT NEVER DID. WHEN I MADE IT HOME I TURNED THE CAR OFF AND OUT OF CURIOSITY TURNED IT BACK ON TO SEE IF IT WOULD START AND IT STARTED RIGHT UP AND THE WRENCH WAS GONE. I THEN DROVE IT AROUND MY NEIGHBORHOOD TO SEE IF IT WOULD DUPLICATE THE PROBLEM BUT IT DIDN'T. ON THE NEXT DAY, I ASKED SOMEONE TO FOLLOW ME AS I DROVE THE CAR DOWN A BUSY HIGHWAY, STILL TRYING TO SEE IF THE PROBLEM WOULD DUPLICATE AND IT WOULD NOT. ON YESTERDAY, JUNE 29, 2013, I WAS OUT DRIVING GOING ABOUT 35 MPH AND THE SAME ISSUE DESCRIBED ABOVE HAPPENED (2 MORE TIMES) AND EACH TIME I TURNED THE CAR OFF AND STARTED IT BACK UP AND IT WAS FINE. I JUST PURCHASED MY CAR USED FROM A REPUTABLE DEALERSHIP ON FEB 25, 2013 AND IT HAD 59,000 MILES ON IT WHEN I PURCHASED IT SO IT'S NO LONGER UNDER FACTORY WARRANTY AND I DIDN'T PURCHASE AND EXTENDED WARRANTY. TODAY I JUST HAPPENED TO SEARCH TO SEE IF OTHERS ARE HAVING THIS SAME ISSUE WITH THEIR FORD AND SAW A # OF THE SAME COMPLAINTS AND TRULY HOPE THAT FORD RECALLS THE VEHICLES FOR THIS AND I NOT HAVE TO PAY FOR THIS REPAIR OUT OF POCKET BECAUSE CLEARLY THIS IS AN ISSUE BEYOND THE CONSUMERS CONTROL. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
2011 FUSION W/ 3.0 LITER 6CYL. WHILE TRAVELING AT APPROXIMATELY 50 MPH THE ENGINE SUDDENLY BOGGED DOWN. I PRESSED THE GAS PEDAL AND NOTHING HAPPENED. I WAS ABLE TO PULL OVER TO THE SIDE AND THE ENGINE WAS STILL RUNNING. A WRENCH LIGHT CAME ON. I PUT THE CAR IN PARK AND TRIED THE GAS PEDAL AGAIN WITH NO RESPONSE. I TURNED THE ENGINE OFF, WAITED A FEW SECONDS, THEN TURNED IT BACK ON. I WAS ABLE TO DRIVE HOME, THEN TO THE FORD DEALERSHIP WITH NO INCIDENT. I WAS TOLD THAT THE PROBLEM WAS THE THROTTLE BODY WHICH IS ON NATIONAL BACK ORDER. FORD WOULD NOT COVER THE REPAIR EVEN THOUGH CAR WAS JUST OVER THE WARRANTY MILEAGE LIMIT. I FOUND OUT THAT THE NHTSA STARTED AN INVESTIGATION ON THIS ISSUE IN FEBRUARY 2013 AND FORD IS AWARE OF THE MULTIPLE COMPLAINTS OF THIS SAME PROBLEM. I WAS LUCKY NO TRUCK WAS BEHIND ME SINCE MY CAR SLOWED QUICKLY AND SUDDENLY WITH NO WARNING. THE INTERNET IS FILLED WITH COMPLAINTS OF THIS SAME ISSUE. PLEASE DO SOMETHING BEFORE SOMEONE IS KILLED! *TR
Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
WAS DRIVING 65 WHEN THE WRENCH LIGHT CAME ON AND THE GAS PEDAL WENT DEAD. GOT PULLED OVER AND CAR WAS IDLING VERY ROUGH. TURNED OFF FOR 2 MINUTES AND AFTER A HARD START THE CAR RAN NORMAL AGAIN. THEN IT HAPPENED AGAIN THAT EVENING AS I WAS JUST PULLING OUT MY DRIVEWAY. I WAS TOTALLY UNAWARE OF THIS PROBLEM UNTIL I READ ABOUT ALL THE COMPLAINTS ON THIS WEB SITE. I TOOK IT TO MY DEALERSHIP AND GUESS WHAT, BAD THROTTLE BODY!!!! MY DEALERSHIP IS PRETTY GOOD AND THEY FIXED ME UP IN A RENTAL LOANER CAR WHILE THEY WAITED FOR 5 DAYS TO GET THE NEW PART. I'VE HAD MY FUSION BACK FOR 10 DAYS NOW AND ITS BEEN GOOD AND ACTUALLY FEELS A LITTLE MORE RESPONSIVE. A FRIEND OF MINE SUGGESTED A CALL FORD'S CONSUMER'S HOTLINE 800-392-3673 WHICH I CALLED A WEEK AGO AND FORD GAVE ME A CASE NUMBER. I TOLD THE REP I THOUGHT FORD SHOULD AT LEAST GIVE ME SOME CREDIT FOR THE REPAIR WITH THE THROTTLE BODY HISTORY AND THEY SHOULD STEP UP AND DO A RECALL ON THIS BEFORE SOMEONE GETS KILLED. FORD SAID THEY WOULD CALL ME IN 4 BUSINESS DAYS. THAT WAS A WEEK AGO, DIDN'T HEAR A WORD SO I CALLED THEM AGAIN TODAY ABOUT MY CASE. THEY SAID THEY CHECKED WITH THE DEALERSHIP AND THAT THE DEALERSHIP HAD ALREADY GIVEN ME A DISCOUNT BY ONLY CHARGING ME $500 ON A $900 REPAIR. AMAZING I WAS QUOTED $500 FOR THE REPAIR THE DAY I BROUGHT IT IN. I TOLD HER THAT MY LAST 4 VEHICLE PURCHASES WERE NEW FORDS AND I'M SEEING AN END COMING TO OUR RELATIONSHIP IF THEY FAILED TO ACT ON THIS THROTTLE BODY THING. MY IMPRESSION IS THAT FORD IS IN COMPLETE DENIAL AND IF THEY DON'T THINK THIS IS A SAFETY ISSUE I SUGGEST THAT THEY SHOULD EXPERIENCE IT ON THE INTERSTATE IN THE CENTER LANE DURING RUSH HOUR TRAFFIC. *TR
Power train, Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
2300 RPM, TRANSMISSION LURCHES, NO THROTTLE RESPONSE. I HAVE TO PULL OVER AND CUT THE IGNITION OFF TO RESET THE SENSOR. HAPPENED MULTIPLE TIMES AND FINALLY THE CHECK ENGINE LIGHT GLOWED. I WENT TO THE FORD DEALERSHIP THEY SAID THE THROTTLE SENSOR WAS BAD. I PAY THEM TO REPLACE THE WHOLE THROTTLE BODY, WHICH I READ ONLINE IS CONSTANTLY RECURRING. NOT COVERED IN WARRANTY AND THE NUMBER OF TIMES THIS HAS HAPPENED, FORD SHOULD BE RESPONSIBLE FOR A FAULTY PART. NOT ME. *TR
Power train, Engine, Jun 28, 2013
I JUST PURCHASED THIS CAR ON JUNE 26 2013 WITH 25580 MILES. I PULLED OUT OF A PARKING LOT AND WITH NO WARNING AN ORANGE WRENCH INDICATOR CAME ON THE INSTRUMENT PANEL FOLLOWED BY A COMPLETE LOSS OF THROTTLE RESPONSE. I WAS ABLE TO PULL OVER, PUT THE CAR IN PARK AND RESTART THE CAR. THE WRENCH DISAPPEARED AND THE CAR WAS DRIVING WELL. AFTER ABOUT TWO MILES I ENTERED THE INTERSTATE. AFTER SEVERAL MILES TRAVELING IN HEAVY TRAFFIC I WAS ABLE TO CRUISE AT ABOUT 65 TO 70 MILES PER HOUR. WITH NO WARNING JUST AS DESCRIBED IN THE FIRST OCCURRENCE, THE WRENCH LIGHT CAME ON AND I HAD NO USE OF THE THROTTLE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD AND THIS TIME THE CAR WAS BUCKING AND SHUDDERING. I WAS ABLE TO RESTART THE CAR AND CONTINUE THE REST OF MY TRIP. I HAVE TO BRING IT TO THE DEALER ON 07/01/2013 TO HAVE IT DIAGNOSED, BUT IT IS RUNNING OK NOW. THE ONLY OTHER PROBLEM I HAVE HAD IS A RANDOM WAVERING IDLE SPEED. A FEW TIMES THE CAR HAS HUNTED BETWEEN 600-900 RPMS WHILE IN DRIVE SITTING AT A TRAFFIC LIGHT. AT FIRST I THOUGHT THIS JUST THE CAR MAKING ADJUSTMENTS BUT NOW I WONDER IF IT IS ALL RELATED. I AM NERVOUS DRIVING THE CAR BECAUSE YOU HAVE TO PULL OVER, STOP, RESTART AND THEN PROCEED. I TRIED BOTH TIMES THE THROTTLE DIED TO SHIFT INTO NEUTRAL, RESTART AND CONTINUE TO NO AVAIL. I HAVE A 2009 FORD FUSION AND HAVE NO SIMILAR ISSUES. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 28, 2013
I WAS DRIVING AND I LOST POWER- I WAS UNABLE TO ACCELERATE, CAR STALLED CAUSING CARS BEHIND ME TO SWERVE OFF ROAD TO AVOID HITTING MY CAR. THE DEALERSHIP SAYS IT IS THE THROTTLE BODY SENSOR AND THERE IS A NATIONWIDE SHORTAGE OF PARTS. *TR
Power train, Jun 28, 2013
I WAS DRIVING DOWN OUR STREET AND THE ENGINE LOST POWER. I PUT IT IN NEUTRAL , PULLED OVER, AND TURNED OFF THE CAR. I WAITED FOR ABOUT 30 SECONDS THEN RESTARTED. IT TOOK A FEW SECONDS FOR MY CAR TO COME BACK ON. I CONTINUED DRIVING AND THE CAR LOST POWER LIKE THIS THREE MORE TIMES. I WAS CONCERNED FOR MY SAFETY AS I HAD TO PULL OVER ON THE SIDE OF THE HIGHWAY EACH TIME THIS HAPPENED. I DROVE TO A MECHANICS SHOP AND THEY DID A DIAGNOSTIC TEST AND THEY INFORMED ME THAT IT WAS THE THROTTLE BODY. I WAS INFORMED THAT THE PART IS ON NATIONWIDE BACK ORDER. THERE ARE 150+ ORDERS FROM FORD INFRONT OF MINE. IF THE ISSUE IS THIS WIDE, IT ONLY SEEMS RIGHT THAT A RECALL SHOULD BE ISSUED. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 27, 2013
AS I WAS DRIVING DOWN THE HIGHWAY BETWEEN 65-70MPH THE GAS PEDDLE STOPPED WORKING, THE WRENCH LIGHT CAME ON THE DASH BOARD AND I PULLED TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND RESTARTED IT BUT DID HAVE TO PUMP THE GAS A TIME OR 2 TO GET IT STARTED. ENGINE LIGHTS WENT OUT. THIS SAME THING HAPPENED 7 TIMES IN WHAT SHOULD HAVE BEEN A 1HR 45 MIN TRIP. I PULLED INTO A FORD DEALER ALONG THE HIGHWAY AND THEY RAN DIAGNOSTICS FOR ME AND CAME UP WITH THE THROTTLE BODY PROBLEM. I ONLY HAD 3 EPISODES ON THE WAY HOME. *TR
Power train, Jun 27, 2013
WAS DRIVING ON A HEAVILY CONGESTED ROAD AND THE CAR SUDDENLY LOST POWER AND WAS LIMPING ALONG. I HAD TO PULL OVER AND BE TOWED TO A FORD REPAIR FACILITY. WAS TOLD THAT THE ELECTRONIC THROTTLE BODY WAS BAD. *TR
Vehicle speed control, Engine, Jun 26, 2013
WHILE APPROACHING A RED LIGHT, THE VEHICLE SEEMED TO SLIP OUT OF GEAR AND LOSE POWER. THE WRENCH LIGHT WENT ON AND WHEN I WENT TO ACCELERATE, THE VEHICLE WOULD NOT DO SO. I WAS ABLE TO LIMP THE CAR TO THE SIDE OF THE ROAD AND TURNED IF OFF. WHEN I RESTARTED, IT RAN FINE. I TOOK THE VEHICLE TO THE DEALER THE NEXT DAY AND THEY COULD NOT FIND ANYTHING WRONG AS NO CODES HAD BEEN TRIPPED. I DID NOT HAVE ANOTHER INCIDENT UNTIL JUNE OF 2013 AT WHICH TIME I WAS DRIVING AT 55 MILES PER HOUR AND AGAIN, THE VEHICLE JUST LOST ACCELERATION AND THE WRENCH LIGHT WENT ON. LUCKILY WAS NOT IN HEAVY TRAFFIC AND ABLE AGAIN TO GET TO THE SIDE OF THE ROAD, TURN IT OFF AND RESTART. I TOOK THE CAR BACK TO THE DEALER AND AGAIN, NO CODE TRIPPED, NOTHING COULD BE FOUND. ON THE WAY HOME FROM THE DEALER AND DRIVING AT A SPEED OF 60 MPH, AGAIN THE SAME PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALER THE NEXT DAY WHICH WAS JUNE 12, 2013 AND THEY GAVE ME A LOANER CAR TO DRIVE UNTIL THEY DETERMINED THE PROBLEM. . ON JUNE 18, THE DEALER CALLED ME AND SAID I HAD TO BRING THE LOANER BACK BECAUSE THE PART THEY NEEDED TO REPAIR MY VEHICLE (THE PART BEING A THROTTLE BODY) WAS ON BACK ORDER AND WOULD TAKE A FEW DAYS TO COME IN. IT IS NOW JUNE 26, 2013. THE PART IS STILL NOT IN, ACCORDING TO THE MECHANIC AT THE DEALERSHIP, THIS PART IS IN HIGH DEMAND!! WHAT SHOULD THAT TELL ANYONE???? MY CAR TO DATE ON AVERAGE LOSES ACCELERATION AT LEAST 5 OR 6 TIMES A TRIP NO MATTER HOW FAR I DRIVE, IT'S EXTREMELY DANGEROUS! THUS, I NOW I HAVE TO RENT A VEHICLE AT PARTIALLY MY EXPENSE ( HAVE EXTENDED WARRANTY) IT SEEMS TO ME I SHOULDN'T HAVE TO PAY ANYTHING FOR A RENTAL!! THIS IS A FORD MANUFACTURING ISSUE, AND IN MY OPINION SHOULD BE INVESTIGATED FOR RECALL!!! *TR