2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Service brakes, Hydraulic, Dec 23, 2011
I WAS DRIVING MY 2011 FORD FUSION SEL ON 880S IN SAN JOSE, CA, WHEN THERE WAS A SUDDEN SLOW DOWN IN TRAFFIC DUE TO AN EXIT RAMP BACKUP. I AGGRESSIVELY APPLIED THE BRAKES TO AVOID HITTING THE STOPPED VEHICLES IN MY LANE AND THE BRAKE PEDAL WENT COMPLETELY TO FLOOR WITH VERY LITTLE STOPPING POWER. IT WAS ONLY BY QUICKLY MOVING INTO THE LANE TO THE LEFT OF THE VEHICLE THAT I PREVENTED A COLLISION WITH THE STOPPED CAR IN FRONT OF ME. THIS IS THE FIRST OCCURRENCE OF SUCH AN ISSUE SINCE I PURCHASED THE VEHICLE 3 1/2 MONTHS AGO. *TR
Power train, Dec 22, 2011
TRANSMISSION SLAMS INTO THIRD GEAR FIRST TIME YOU DRIVE IT EACH DAY. DOES NOT MATTER IF IT IS MORNING, AFTERNOON OR NIGHT. THIS HAS BEEN AN ISSUE FROM THE FIRST DAY I BOUGHT THE CAR. I TOOK IT BACK TO THE DEALERSHIP I BOUGHT IT AND WAS TOLD TO DRIVE IT... IT WOULD WORK IT'S WAY OUT. I HAVE HAD IT IN 6 TIMES SINCE... LAST TIME THEY TOLD ME THERE WAS NOTHING THEY COULD DO UNTIL FORD CAME OUT WITH A NEW FIX. FORD HAS ALREADY HAD TWO UPDATES THAT DO NOT WORK. I HAVE FILED A LEMON LAW WITH FORD... AND HAVE THE BBB INFORMATION TO FILE OUT AS WELL. I WAS SUPPOSED TO HEAR BACK TODAY, BUT DID NOT... I CALLED 3X'S LEFT A MESSAGE TWICE. *TR
Wheels, Dec 19, 2011
TL* THE CONTACT OWNS A 2011 FORD FUSION SE. THE CONTACT NOTICED THAT A LUG NUT WAS MISSING FROM THE FRONT DRIVER'S WHEEL. THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS), STATED THAT THE REAR LUG NUTS AND BOLTS WOULD BE REPLACED, BUT DID NOT MENTION THE FRONT LUG NUTS OR BOLTS. THE DEALER WAS IN THE PROCESS OF REPAIRING THE FAILURE. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTANCE WITH REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 21,000.
Equipment, Equipment adaptive/mobility, Dec 15, 2011
THIS CAR WAS PURCHASED ON JUNE 27,2011. ON DECEMBER 3, THE ON BOARD NAVIGATION SYSTEM WAS USED FOR THE FIRST TIME. IF I WAS AWARE OF THE ROAD INTERSTATE 84 THAT I WAS TRAVELING, IF I HAD NOT KNOW INTERSTATE 84 THE ON BOARD SYSTEM WOULD HAVE HAD ME MAKE A TURN WHERE THERE WAS NONE. AFTER A RETURN TO THE DEALER, A CALL TO FORD AND A CALL TO THE MANUFACTURE OF THE SYSTEM THAT FORD IS INSTALLING ALL THREE INSIST IT IS UP TO DATE. THIS DEFECT IS GOING TO LEAD TO FATALITY IF SOMEONE DOES FOLLOW THE ON BOARD NAVIGATION SYSTEM. THE SYSTEM ALSO COULD NOT FIND THE ADDRESS OF MY DESTINATION. I CHECKED WITH THE ESTABLISHMENT THAT I WAS GOING TO AND THEY SAID THAT THEIR ADDRESS WAS CHANGED FIVE YEARS AGO. THERE I BELIEVE THAT THE SYSTEM THAT FORD IS SELLING IS MANY YEARS OUT OF DATE. *TR
Electrical system, Nov 23, 2011
LETTER SENT OCT. 2011. CUSTOMER UNHAPPINESS DEPARTMENT FORD MOTOR COMPANY P.O. BOX 6248 DEARBORN MI 48126 GENTLEMEN AND/OR LADIES: I HAVE OWNED A FORD (FUSION SE) FOR SEVERAL MONTHS AND EVERY TIME I TAKE IT OUT OF THE GARAGE TO DRIVE I AM AFRAID. I AM AFRAID BECAUSE AS SOON AS I LEAVE THE GARAGE I HAVE TROUBLE SEEING THE RED NEEDLE THAT SHOULD BE TELLING ME HOW FAST I AM GOING. IN THE GARAGE, I SEE THE SPEEDOMETER NEEDLE EASILY. THE FEW TIMES I HAVE DRIVEN AT NIGHT (AT AGE 90, I TRY TO AVOID NIGHT DRIVING) I COULD SEE IT QUITE WELL. BUT IN ANY DAYLIGHT THE BIG NEEDLE TENDS TO DISAPPEAR, AND ON BRIGHT SUNLIT DAYS I USUALLY CANNOT SEE IT AT ALL IN THE FRACTION OF A SECOND I TAKE MY EYES OFF THE ROAD TO LOOK DOWN AT THE DASHBOARD. CURIOUSLY, THE SMALLER NEEDLE ON THE RIGHT THAT TELLS ME THE TEMPERATURE OF THE RADIATOR FLUID SHOWS UP BETTER THAN THE -- MUCH MORE IMPORTANT -- LARGE NEEDLE THAT SHOULD TELL ME THE SPEED. THE ORDER WRITER AT MY DEALER SAYS THERE IS NOTHING THEY CAN DO EXCEPT TURN UP THE DIAL THAT CONTROLS BRIGHTNESS OF THE NEEDLES WHICH HAVE, HE SAYS, LIGHTS INSIDE THEM. I HAD ALREADY DONE THAT. IN MY JUDGMENT, A WHITE NEEDLE WOULD SHOW UP BETTER THAN THE RED ONE. CAN ANYTHING BE DONE TO MAKE MY DRIVING SAFER? DO I NEED TO TRADE FOR ANOTHER MAKE OF CAR SO I CAN FEEL SAFE WHEN I DRIVE? ******* THEIR REPLY SAID, IN EFFECT, "TOUGH LUCK KID; WE CAN'T AFFORD TO SOLVE ALL PROBLEMS." *TR
Power train, Nov 7, 2011
TRANSMISSION "FLARES" (RPMS JUMP) WHEN UPSHIFTS OCCUR, SOMETIMES SEVERAL HUNDRED RPMS BETWEEN LOWER AND NEXT HIGHER GEAR. THIS HAPPENS ON IRREGULAR BASIS, BUT MOSTLY SEEMS TO HAPPEN WHEN CAR IS COLD. *TR
Steering, Suspension, Seats, Nov 3, 2011
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT ANY SPEED, THE VEHICLE STEERED TO THE LEFT ABNORMALLY. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SEAT HEAD RESTS WERE MADE TOO CLOSE TO THE HEAD, FORCING THE CONTACT TO SIT IN AN UNCOMFORTABLE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 3200. UPDATED 12/16/11*LJ THE CONSUMER ALSO STATED THE VEHICLE PULLED TO THE LEFT WHILE BRAKING. UPDATED 01/19/12
Engine and engine cooling, Power train, Oct 17, 2011
2011 FORD FUSION. CONSUMER STATES WHILE TRAVELING VEHICLE LOST POWER ON THREE SEPARATE OCCASIONS *TGW THE CONSUMER STATED WHEN HE PULLED OVER TO THE SIDE OF THE ROAD, THE VEHICLE VIBRATED AS IT IDLED. THE CONSUMER TURNED OFF THE IGNITION, WAITED A FEW SECONDS AND THEN STARTED THE VEHICLE. EACH TIME THE VEHICLE RAN NORMALLY AFTER HE RESTARTED IT. IN ADDITION TO THE PROBLEM, THE TRANSMISSION SLIPPED ON TWO DIFFERENT OCCASIONS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE A PROBLEM. *JB
Service brakes, Hydraulic, Power train, Electrical system, Oct 3, 2011
ON SEPTEMBER 15, 2011 I WAS DRIVING MY 5 MONTH OLD 2011 FORD FUSION HYBRID WITH 5700 MILES ON IT WHEN A BRAKE WARNING LIGHT CAME ON AND A WARNING TONE SOUNDED IN MY VEHICLE. I PULLED OVER AND STOPPED THE VEHICLE. I CALLED WALKER FORD IN CLEARWATER AND THEY SAID IT PROBABLY WAS ONLY A DEFECTIVE REAR BRAKE LIGHT AND BRING IT IN WHEN YOU HAVE TIME. I RESTARTED MY VEHICLE AND THE WARNING LIGHT AND TONE WERE GONE. I CONTINUED DRIVING HOME AND WHEN I WAS ALMOST HOME, THE BRAKE WARNING LIGHT CAME ON AGAIN AND SO DID THE WARNING TONE. BUT THIS TIME I NOTICED MY ESTIMATED MILES PER GALLON ON THE ONBOARD COMPUTER SYSTEM WAS GOING UP AND DOWN AND THE VEHICLE NO LONGER WENT INTO THE ELECTRIC HYBRID MODE. I CALLED WALKER FORD AND TOLD THEM I WAS GOING TO BRING THE VEHICLE IN ON THE MORNING OF SEPTEMBER 16TH. I BROUGHT IT IN AND ALL DAY LONG THEY TROUBLESHOOT IT AND WALKER FORD COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THEY PUT A CALL INTO THE FORD TECHNICIAN HOTLINE TO FIND OUT WHAT WAS WRONG WITH THE VEHICLE. AT THE END OF THE DAY THEY DID NOT HEAR BACK FROM THE HOTLINE AND I NEEDED A VEHICLE TO GET HOME. WALKER FORD WANTED TO GIVE MY VEHICLE BACK TO ME TO DRIVE HOME AND USE OVER THE WEEKEND. I REFUSED SAYING THAT THE MANUAL SAID TO BRING THE VEHICLE IN FOR SERVICE FOR THE BRAKE WARNING LIGHT AND THE ELECTRIC/HYBRID SYSTEM NOT WORKING. NOTHING IN THE MANUAL SAID TO CONTINUE DRIVING THE VEHICLE. SO WALKER FORD FINALLY GAVE ME A LOANER TO DRIVE. MONDAY SEPTEMBER 19TH THEY GOT AN ANSWER FROM THE HOTLINE AND IT SAID A VACUUM HOSE/ASSEMBLY WAS BAD AND THEY PUT ONE ON ORDER. THE NEXT DAY THE PART WAS NOT DELIVERED BUT A NOTICE THAT THE PART WAS NOT AVAILABLE BUT BACK ORDERED AND IT WOULD BECOME AVAILABLE SOMETIME AROUND OCTOBER 14TH. I CONTACTED FORD CUSTOMER SERVICE AND MADE A COMPLAINT CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Wheels, Sep 20, 2011
WHILE PERFORMING THE FIRST TIRE/WHEEL ROTATION ON OUR NEW 2011 FORD FUSION SPORT WITH ALUMINUM WHEELS MORE THAN ONE WHEEL STUD BROKE OFF WHEN TORQUING TO FACTORY SPECIFICATIONS. THE FACTORY MANUAL CALLS FOR A TORQUE OF 100FP. INITIALLY LACKING THE FACTORY TORQUE SPEC I STARTED WITH 75FP AND EVEN AT 75FP FELT ONE LUG NUT TURN WHAT FELT LIKE TOO FAR AS COMPARED TO THE OTHERS. I OBTAINED THE TORQUE VALUE FROM THE OWNERS MANUAL (100FP) AND PROCEEDED TO COMPLETE THE TORQUE TO THE RECOMMENDED 100FP. ONE STUD THEN TWISTED OFF PRIOR TO REACHING 100FP. HAVING SEEN THAT THE NHTSA IS PERFORMING AN INVESTIGATION I THOUGHT I WOULD ADD THE FOLLOWING. IT OCCURS TO ME THAT WITH THE ALUMINUM RIMS AND THE SHAPE OF THE LUG NUT THERE MAY NOT BE ENOUGH FRICTION BETWEEN THE LUG NUT AND THE WHEEL TO ALLOW FOR PROPER TORQUE. *TR
Wheels, Sep 12, 2011
HAD TO HAVE FLAT TIRE REPAIRED. WHEN TECHNICIANS TRIED TO PLACE WHEEL ON 2011 FUSION TWO (2) OF THE WHEEL BOLTS TWISTED AND WOULD NOT HOLD AT THE REQUIRED TORQUE LEVEL. HAD TO REPLACE TWO OF THE FIVE WHEEL BOLTS. TOOK CAR TO FORD DEALER TO HAVE ALL WHEEL BOLTS REPLACED. THEIR RESPONSE WAS THAT THEY COULD NOT FIND ANYTHING WRONG WITH BOLTS, HAD NO TECHNICAL BULLETINS, SAFETY ISSUES, RECALLS, ETC. AND WOULD NOT EVEN REPAY FOR THE TWO BOTS THAT WERE DEFORMED. THE TWO DEFORMED BOLTS WERE GIVEN TO THE FORD SERVICE DEPARTMENT. I GAVE THEM EVIDENCE OF THE PROBLEM, COMPLETE DESCRIPTION, REPAIR SHOP THAT FOUND THE PROBLEM, ( WHOM I HAVE USED FOR OVER 30 YEARS), AND GOT THE ANSWER, IF IT HAPPENS AGAIN BRING IT BACK. I HOPE WHEN I BRING IT BACK IT IS NOT AFTER AN ACCIDENT WHERE SOMEONE IS INJURED.IF YOU HAVE QUESTIONS, PLEASE CONTACT MY FATHER, KENNETH SEAL. *TR
Steering, Aug 19, 2011
DRIVING CAR ON 100 DEGREES IN TEXAS THE POWER STEERING LIGHT CAME ON. PARKED THE CAR AT HOME AND COULD NOT STEER THE CAR. TOWED CAR TO THE DEALER. THEY CLEAR CODE RETURNED THE CAR AND AGAIN 5 DAYS LATER SAME PROBLEM TOWED TO DEALER. THEY KEPT THE CAR FOR 3 DAYS RETURNED THE CAR AND NOW ITS HANDLE LIKE A TRUCK. DIFFERENT STEERING. NOW GOING FOR THIRD TIME TOMORROW TO SEE WHAT HAPPEN. VERY DISAPPOINTED WITH THE VEHICLE. *TR
Hybrid propulsion system, Aug 16, 2011
MY NEW 2011 FORD FUSION HYBRID SHAKES AND VIBRATES TERRIBLY ON THE HWY. I HAVE HAD IT TO THREE DIFFERENT FORD DEALERS FOR THIS PROBLEM AND THEY CAN NOT FIX IT. I HAVE CONTACTED FORD DIRECTLY AND A REP INFORMED ME THAT FORD IS AWARE OF THIS PROBLEM BUT DOES NOT KNOW HOW TO FIX IT. HE FURTHER STATED THAT AT SUCH POINT THAT THEY FIGURE OUT HOW TO FIX THE SHAKING AND VIBRATION PROBLEM, THEY WILL MOST LIKELY ANNOUNCE A RECALL. I INFORMED FORD THAT I DO NOT FEEL SAFE IN THIS CAR DUE TO THE SHAKING AND VIBRATION AND THAT IT SCARES ME TO DRIVE THE CAR THIS WAY. I ALSO INFORMED THEM THAT IT BOTHERS ME PHYSICALLY TO DRIVE THE CAR THIS WAY AND GIVES ME SEVERE HEAD AND EYE ACHES FROM THE SHAKING AND VIBRATION. I TOLD THEM THAT THIS CAR IS NOT ACCEPTABLE TO ME AND ASKED THEM TO BUY THE CAR BACK. FORD INFORMED ME TODAY THAT EVEN THOUGH THEY ARE AWARE OF THIS PROBLEM, I DO NOT QUALIFY FOR A BUY BACK AND THEY ARE NOT WILLING TO HELP ME. MY NEW CAR HAS ONLY THREE THOUSAND MILES ON IT AND I HAVE ALREADY HAD A BAD OIL LEAK AND MY GAS MILEAGE IS WAY OFF WHAT FORD CLAIMS I SHOULD GET. I FEEL THAT THIS IS ALL RELATED AND THAT THIS CAR HAS SEVERAL SERIOUS PROBLEMS (LEMON) WHICH I HAVE VOICED TO FORD BUT IT SEEMS THAT THEY DO NOT CARE AND IS FALLING ON DEAF EARS. BEING A HYBRID MODEL, FORD CLAIMS THAT I WILL GET 41 MILES PER GALLON. I AM ONLY GETTING 25 MILES PER GALLON AND INFORMED FORD OF THIS BUT THEY DO NOT SEEMED TO BE ALARMED BY THIS AT ALL. I AM TOTALLY AT A LOSS AND WONDER WHAT ELSE IS WRONG OR GOING TO GO WRONG WITH THIS CAR. I CAN'T TAKE IT ANYWHERE OUT OF TOWN LIKE IT IS AND IS THE ONLY CAR I HAVE. I HAVE INFORMED FORD OF THIS BUT AGAIN, THEY DO NOT CARE. I FEEL MY SAFETY IS THREATENED IN THIS CAR AND DO NOT TRUST IT AT ALL. *KB
Steering, Aug 5, 2011
2011 FORD FUSION 3300 MILES. POWER STEERING AND STABILITRAC FAILED. TAKEN TO FORD GARAGE WHERE THREE COMPONENTS WERE REPLACED. STEERING NOW REQUIRES EXCESSIVE WHEEL PRESSURE TO RESPOND AND THEN TENDS TO OVER STEER. *TT
Tires, Aug 1, 2011
WE PURCHASED 2011 FORD FUSION HYBRID & PICKED IT UP FROM DEALER ON 12 JUL 2011 AND DROVE IT HOME. WHEN WE DROVE VEHICLE NEXT ON 16 JULY 2011, THE TPMS WARNING WENT OFF WHEN WE WERE ONLY A COUPLE OF MILES FROM HOME. I TURNED AROUND TO GET VEHICLE HOME, BUT NOTED THAT THE VEHICLE SOUNDED LIKE TIRE WAS FLAT. I PULLED OFF AND SAW PASSENGER REAR TIRE WAS COMPLETELY FLAT. WE CALLED FORD ROADSIDE ASSISTANCE WHO CHANGED TIRE. THE MAN WHO CHANGED THE TIRE (INSTALLED DONUT) NOTED THAT THE VALVE STEM WAS MISSING. I TOOK VEHICLE TO LOCAL FORD DEALER WHO FOUND THE VALVE STEM HAD SEPARATED AND WAS INSIDE THE TIRE. THE VALVE STEM WAS REPLACED BY THE FORD DEALER UNDER WARRANTY AS THE VEHICLE HAD LESS THAN 100 MILES ON IT WHEN TIRE FAILED. *KB
Steering, Aug 1, 2011
DROVE MY BRAND NEW 2011 FORD FUSION WITH 5,000 MILES ON IT ON VACATION. THE TRIP WAS APPROX 400 MILES. DURING THE TRIP I DROVE THE CAR, AND ONE AFTERNOON THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK WARNING CAME ON AS WELL. BY THE TIME I MADE IT BACK TO THE PLACE I WAS STAYING THE VEHICLE HAD NO STEERING AND HAD TO BE TOWED TO THE NEAREST FORD DEALER. IT WAS RETURNED TO ME THE NEXT DAY AND THE SERVICE MANAGER SAID IT WAS "ALL SET", ALTHOUGH WHEN I DROVE AWAY THE STEERING STILL FELT "OFF" TO ME. I WAS ALMOST HOME FROM MY TRIP AND THE LIGHTS LIT UP AGAIN, THE CAR BECAME INCREASINGLY DIFFICULT TO STEER, SO EVEN THOUGH IT WAS SATURDAY I DROVE IT DIRECTLY TO A FORD DEALER NEAR MY HOME AND LEFT IT THERE, BY THE TIME I PARKED IT THE STEERING WAS GONE AGAIN. CAR IS AT FORD DEALER AND I AM WAITING FOR A STATUS. *KB
Seats, Jul 29, 2011
2011 FORD FUSION HEAD RESTRAINT TILTS TOO FAR FORWARD CAUSING CRAMPING AND PAIN IN THE NECK BECAUSE THE RESTRAINT PUSHED THE HEAD TOO FAR FORWARD. I HAVE ADJUSTED THE SEAT AND HEADREST VARIOUS WAYS BUT CAN NOT GET COMFORTABLE. MY CURRENT SOLUTION IS TO TILT THE SEAT BACK ABOUT FIVE NOTCHES TOO FAR BACK AND PLACE A PILLOW BETWEEN THE SHOULDERS SO THE HEADREST IS AN INCH OR SO BEHIND THE HEAD. NOT THE BEST SOLUTION, BUT WORKS FOR SHORT TRIPS. THE FLEET MANAGEMENT SAYS THAT THEY HAVE NOT RECEIVED ANY OTHER COMPLAINTS (THESE ARE NEW TO FLEET), BUT THE SELLING DEALER SAID THAT I WAS NOT THE FIRST TO COMPLAIN. OTHERS THAT HAVE DRIVEN THIS CAR HAVE ALSO COMPLAINED ABOUT THE SAME CONDITION. FLEET'S RECOMMENDED SOLUTION WAS TO NOT DRIVE THE FORD FUSION, BUT TO USE THE CHEVY IMPALA. THAT IS NOT A SOLUTION TO THE HEAD RESTRAINT PROBLEM. THEY ALSO SAID THAT IF I HAVE AN INJURY (I DON'T WANT TO HAVE AN INJURY JUST BECAUSE I DRIVE A CAR) I CAN GET A DOCTOR'S SLIP TO DRIVE MY OWN CAR AND BE REIMBURSED. SEEMS ONCE AGAIN A SUGGESTION THAT DOES NOTHING TO RESOLVE THE ISSUE BUT REMOVES THE PROBLEM FROM THEIR OFFICE. MY RECOMMENDATION IS FOR A HEAD RESTRAINT THAT HAS SOME FORWARD TO BACK ADJUSTMENT (ACTIVE HEAD RESTRAINT) AS IN MY PERSONAL VEHICLE WHICH IS A 2006. *TR
Engine and engine cooling, Power train, Other or unspecified, Jul 12, 2011
I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL IS NOT WORKING. RESETTING THE PCM DID NOT WORK SO NOW BACK IN THE SHOP IT SITS. THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY HAS SAFETY ISSUES BEING THE TRANSMISSION. THERE NEEDS TO BE A RECALL BEFORE THERE ARE DEATHS.
Air bags, Jul 12, 2011
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG DEACTIVATION WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE. THE TECHNICIAN ADVISED THE CONTACT THAT THE PASSENGER WEIGHT WAS NOT SUFFICIENT FOR THE AIR BAG TO ACTIVATE AND THAT THE PASSENGER SHOULD SIT AS FAR AWAY FROM THE DASHBOARD AS POSSIBLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130.
Steering, Jul 10, 2011
2011 FUSION, JUST OVER 1000 MILES, DROVE 1 HR IN 100 DEG TEMP. POWER STEERING WARNING CAME ON. PARKED RETURNED TO VEHICLE WHILE LATER, FIX POWER STEERING NOW WAS THE NEW WARNING, STEERING WHEEL DID NOT BUDGE, HAD TO HAVE IT TOWED. *TR
Electrical system, Visibility, Jul 6, 2011
THE WINDOWS AND SUN ROOF ON MY FORD FUSION 2011 OPENS ON THEIR OWN WHEN NO ONE IS AROUND THE CAR. MY CAR WAS 200 MILES AWAY FROM ME AND FRIEND FOUND WINDOWS AND SUNROOF OPENED. HAD TO MAKE TRIP TO CAR IN ORDER TO CLOSE WINDOWS. FORD DEALER SAID THAT THIS COULD NOT POSSIBLY HAPPEN EVEN THOUGH THE TAURUS HAD THE SAME PROBLEM. *TR
Service brakes, Hydraulic, Jun 23, 2011
BRAKE SYSTEM CANNOT OVERPOWER ENGINE. THE BRAKING SYSTEM IS WEAK. FROM A DEAD STOP APPLYING FULL FORCE ON BRAKE PEDAL, THEN APPLYING ACCELERATOR, THE CAR ACCELERATES TO OVER 15MPH. IF THE CAR IS MOVING AND BOTH BRAKE AND ACCELERATOR ARE DEPRESSED CAR ACCELERATES RAPIDLY. BRAKES ARE COLD DURING THIS TEST. *TR
Electrical system, Jun 21, 2011
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS UNABLE TO TOW THE VEHICLE WITHOUT THE BATTERY GOING DEAD. THE DEALER ADVISED THE CONTACT TO CONNECT A BATTERY DISCONNECT HOWEVER, WHEN THE BATTERY DISCONNECT WAS ADDED, THE VEHICLE BEING TOWED HAD NO AUXILIARY BRAKES. THE DEALER ALSO ADVISED THE CONTACT TO DISCONNECT SOME FUSES UNDERNEATH THE VEHICLE BUT DUE TO THE CONTACT'S PHYSICAL CONDITION IT WAS IMPOSSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 4,006. UPDATED 07/20/11*LJ UPDATED 01/30/12
Service brakes, Hydraulic, Jun 17, 2011
EVER SINCE I GOT THE CAR (NEW) I NOTICED THAT EVEN WHEN THE BRAKE IS FULLY DEPRESSED TO THE FLOOR WHILE DRIVING ON A SMOOTH SURFACE, NOT ENOUGH FRICTION WAS BEING APPLIED TO ROTORS TO CAUSE THE ABS SYSTEM TO ENGAGE. THERE SHOULD BE ENOUGH FRICTION TO LOCK THE WHEELS FORCING THE ABS TO PUMP. THE ONLY TIME I CAN GET THE ABS TO ENGAGE IS ON UNEVEN ROADS, AND ON SNOW AND ICE WHERE THE TIRES HAVE LESS TRACTION. EMERGENCY STOPS ARE DOWNRIGHT SCARY. IT FEELS AS TOUGH IM APPLYING ONLY 90% PRESSURE WHEN IN FACT IM FLOORING THE PEDAL. THIS OCCURS WHEN PADS ARE COLD, WARM OR HOT. I TOOK IT TO THE DEALER. THE TECH DROVE IT WITH ME AND AGREED THAT IT DOESN'T SEEM RIGHT. WE THEN TOOK A NEW FUSION OFF THE LOT (WAS NOT A SPORT, BUT IM NOT SURE WHAT VERSION) AND IT HAD THE SAME PROBLEM. EMERGENCY STOPS ARE DOWNRIGHT SCARY. I ALMOST HIT SOMEONE. *TR
Power train, Jun 9, 2011
AUTOMATIC TRANSMISSION SHIFTING IS UNPREDICTABLE. 1-2 AND 2-3 GEAR SHIFT WILL REV AT HIGH RPM AND SLAM INTO GEAR. MERGING INTO TRAFFIC OR AT ANY INTERSECTION WHERE CROSS TRAFFIC DOES NOT STOP IS VERY DANGEROUS AS ACCELERATION IS NON-EXISTENT UNTIL IT SLAMS HARD INTO GEAR. THE CAR HAS DONE THIS FROM 1ST WEEK OF OWNERSHIP. BESIDES SAFETY ISSUE, THE TRANSMISSION AT THIS RATE WILL NOT LAST LONG. THIS ISSUE IS MAINLY PRESENT WHEN 1) COLD OR 2) AFTER THE CAR HAS SIT FOR A COUPLE DAYS MAKING IT DIFFICULT FOR THE DEALER TO ACT ON ANYTHING. THIS IS A VERY WELL KNOWN PROBLEM WITH 2010 FORD FUSIONS AND NOW MANY PEOPLE ARE COMPLAINING OF THIS ISSUE WITH THE 2011 FUSION (NOT THE SPORT MODEL AS IT USES DIFFERENT TRANSMISSION). *TR