2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jun 20, 2012
WHILE DRIVING MY VEHICLE AT THE RED LIGHT STARTED TO MAKE A LEFT TURN WHEN THE LIGHT CHANGE AS I WAS TURNING MY STEERING FAILED WHICH CAUSED THE CAR TO BE HARD TO TURN, I PULLED OVER AND TURN THE CAR OFF AND IT RESET ITSELF. ALSO WHILE BACKING OUT OF MY GARAGE THE SAME HAPPEN HAD TO TURN OFF THE CAR TO RESET ITSELF. IT IS NOW AT THE SHOP AND THEY SAID IT HAS NOT HAPPEN WHILE THEY HAVE BEEN DRIVING. *JS
Power train, Jun 19, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE ATTEMPTED TO SHIFT FROM SECOND TO THIRD GEAR WITH AN ABNORMALLY HARD JERKING MOTION. THE CONTACT STATED THAT THE FAILURE RECURRED A FEW MOMENTS LATER AND THE TRANSMISSION SLIPPED. THE CONTACT MOVED THE VEHICLE TO THE SIDE OF THE ROAD TO SHIFT INTO PARK AND NOTICED THAT THE VEHICLE WAS SHAKING AND IDLING VERY HARD. THE CONTACT PROCEEDED TO DRIVE AND THE FAILURE RECURRED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE DEALER INFORMED THE CONTACT THAT THE CAUSE OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 32,033.
Steering, Vehicle speed control, Engine, Jun 11, 2012
ON 6/7/12 WAS DRIVING CAR AND CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON WHILE DRIVING ON THE ROAD, 30 SECONDS LATER, ENGINE SHUT OFF COMPLETELY, COULD NOT ACCELERATE AND HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE PURGE VALVE AND FUEL FILLER PIPE HAD TO BE REPLACED. ON 6/11/12, PICKED UP MY VEHICLE FROM THE DEALERSHIP AND WAS CHARGED OVER $500 DOLLARS FOR THE SERVICE. 20 MINUTES LATER WHILE DRIVING ON I45 NORTH AT 65 MPH. SAME THING HAPPENED, CAR COMPLETELY TURNED OFF, HAD TO "COAST" TO THE SHOULDER AND AVOID ANY VEHICLES. MY VEHICLE, AGAIN, WAS TOWED TO THE DEALERSHIP. THIS IS VERY DANGEROUS AND MUST BE TAKEN CARE OF IMMEDIATELY. THE FACT THAT I WAS CHARGED OVER $500 TO TAKE CARE OF THE ISSUE AND FOR IT TO HAPPEN AGAIN IS ABSURD. *TR
Steering, May 30, 2012
WAS DRIVING ON I5 SOUTH TOWARD THE OFF-RAMP WHEN A THE FOLLOWING WARNING CAME ON SERVICE ADVANCETRAC POWER STEERING ASSIST FAULT. THEN THE POWER STEERING FAILED THOUGH THE CAR WAS OTHERWISE RUNNING. THIS ALMOST CAUSED AN ACCIDENT AND THE OFF-RAMP WAS A HARD CURVE. I TURNED OFF THE IGNITION AND RESTARTED THE VEHICLE AND IT WAS BACK TO NORMAL. *TR
Steering, May 26, 2012
I HAVE 2011 FORD FUSION , IT HAS HAPPEN SEVERAL TIMES SINCE I GOT THE CAR , BUT EVERYTIME I TURN IT OFF IT WOULD RESET ITSELF , BUT YESTERDAY I WAS GOING TO MY NIECES HOUSE AND I WAS IN A TURN AND POWER STEERING WENT OUT AND IT WAS HARD TO TURN THE STEERING WHEEL. I HAVE BEEN READING HOW THERE BEEN A LOT PEOPLE BEEN HAVING THE SAME PROBLEM I HAVE BEEN HAVING. I DON'T KNOW WHY THERE HAS NOT BEEN A RECALL TO GET THIS FIX . *TR
Steering, May 25, 2012
YESTERDAY, AS I WAS DRIVING UP AN ON RAMP, MY ADVANCE TRAC LIGHT AND ALARM CAME ON AND THE POWER STEERING FAILED. STEERING WAS VERY DIFFICULT AS THE STEERING WHEEL WAS BASICALLY FROZEN. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD.I TURNED THE CAR OFF AND BACK ON AND EVERYTHING SEEMED TO GO BACK TO NORMAL AND THE POWER STEERING WORKED. TODAY I TOOK IT TO A DEALER TO GET IT REPAIRED. AT FIRST THEY TOLD ME MY CAR MUST HAVE STALLED WHILE I WAS DRIVING AND THEY REPLACED THE THROTTLE BODY. I INSISTED THE CAR DID NOT STALL OR TURN OFF OR DECELERATE AND THAT ONLY THE POWER STEERING WAS NOT WORKING. I LEFT THE DEALERSHIP. LATER IN THE DAY THEY CONTACTED ME AFTER DISCUSSING THE PROBLEM WITH SOME PEERS, THEY REALIZED WHAT THE PROBLEM WAS AND ASKED ME TO RETURN. I TOOK IT BACK AND THEY TOLD ME I WOULD NEED THE POWER STEERING RACK REPLACED. I'M REALLY SURPRISED THAT THERE HAS NOT BEEN A RECALL--IN DOING A GOOGLE SEARCH, I SEE THAT IT IS NOT A NEW PROBLEM WITH FUSIONS AND IT HAS HAPPENED TO QUITE A FEW PEOPLE. I SPOKE TO 2 COLLEAGUES TODAY WITH THE SAME CAR WHO ALSO HAD THEIR POWER STEERING MALFUNCTION. *TR
Steering, May 21, 2012
STARTED TO DRIVE AND SUDDENLY ERROR LIGHT MESSAGE OF POWER STEERING ASSIST NEEDS SERVICED, AND THERE WAS NO POWER STEERING. LUCKILY I WAS GOING AT A LOW RATE OF SPEED AND WAS NOT ON A MAJOR ROAD AT THE TIME. DROVE CAR WITH NO POWER STEERING FOR APPROX 1.5 MILES, PULLED OVER TURNED CAR OFF AND THEN BACK ON AND ERROR WAS GONE AND THE POWER STEERING SEEMED FINE AGAIN. TOOK CAR TO THE DEALERSHIP TODAY AND THEY CANNOT GET THE ISSUE TO HAPPEN AGAIN? THEY STATE FORD HAS NOT ISSUED ANY TECHNICAL BULLETINS OR RECALLS ABOUT THIS, HOWEVER IN RESEARCHING ON-LINE IT SEEMS THIS HAS BEEN A COMMON ISSUE FOR OTHER FORD FUSION OWNERS. *TT
Power train, May 13, 2012
THE VEHICLE WHEN DRIVEN EITHER DOES NOT SHIFT CORRECTLY OUT OF GEAR, DOESN'T MAINTAIN THE RIGHT GEAR, AND HAS A VIOLET UPSHIFT AND DOWNSHIFT REACTION WHEN INCREASING OR DECREASING SPEED.IT HAS BEEN AT FORD SERVICE GARAGE FOR OVER A MONTH, AND THEY CANNOT FIND THE PROBLEM, OR A SOLUTION. FORD ENGINEERS HAVE CAME DOWN AND LOOKED AT THE CAR. THEY ALSO CANNOT FIND A SOLUTION TO FIX THE PROBLEMS WITH THE CAR. THEY HAVE REPLACED NUMEROUS PARTS IN THE TRANSMISSION, AND MOVED ON TO REPLACING SPARK PLUGS AND EGR VALVE IN THE ENGINE. *TR
Vehicle speed control, May 11, 2012, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE SITTING IN DRIVE WITH THE BRAKES DEPRESSED, THE VEHICLE RAPIDLY ACCELERATED WITHOUT WARNING. THE STEERING AND BRAKING CAPABILITIES HAD BECOME INOPERABLE AND THE CONTACT WAS UNABLE TO STOP THE FAILURE. THE VEHICLE CRASHED INTO A GUARD RAIL. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE CONTACT COULD NOT CONFIRM THE CAUSE OF THE FAILURE OR THE EXACT REPAIRS MADE TO THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGES WERE 6,431.
Steering, Apr 30, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS IN A PARKING LOT DRIVING AT VERY LOW SPEEDS WHEN THE POWER STEERING ASSIST FAILED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, AND THE POWER STEERING HAS RESET INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 28,649.
Wheels, Mar 23, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS: LUGS NUTS, BOLTS) WAS RECEIVED JANUARY 2012. THE MANUFACTURER ADVISED THAT THE PARTS NEEDED FOR THE RECALL REPAIRS WERE ON BACK ORDER AND COULD NOT PROVIDE AN ESTIMATED TIME OF ARRIVAL. THE CONTACT STATED THAT THE VEHICLE STILL HAD NOT BEEN REPAIRED AND THAT THE REPAIRS EXCEEDED A REASONABLE TIME FRAME TO HAVE A RECALLED DEFECT REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 4,000.
Wheels, Mar 10, 2012
RECALL 11S23 I SOUGHT SERVICE ON 2/9. A MONTH LATER THE FORD DEALERSHIP STILL DOES NOT HAVE THE PARTS TO FIX THE PROBLEM. *TR
Wheels, Mar 8, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS) AND AN APPOINTMENT WAS SCHEDULED IN FEBRUARY TO HAVE THE REPAIRS PERFORMED. THE DEALER INFORMED THE CONTACT THAT THE PARTS NEEDED TO PERFORM THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS LATER CONTACTED AND THEY ADVISED HIM THAT THEY WERE OUT OF PARTS AND WERE NOT SURE AS TO WHEN THE NEXT BATCH WOULD BECOME AVAILABLE. THE VEHICLE HAD YET TO BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 24,000. .UPDATED 04/16/12 *BF UPDATED 05/10/12
Wheels, Mar 1, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE RECALL FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD BEEN REPEATEDLY INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 16,000.
Steering, Feb 28, 2012
WHILE DRIVING THE VEHICLE THE STEERING WILL TURN OFF. DRIVER WILL GET A BEEPING MESSAGE FOLLOWED BY THIS ERROR MESSAGE ON DISPLAY POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC THE CAR WILL OPERATE NORMALLY JUST WITHOUT ANY POWER STEERING AT ALL. IF YOU TURN THE VEHICLE OFF AND BACK ON, THE ERROR WILL DISAPPEAR WITH NO ERRORS BE LOGGED IN THE COMPUTER MEMORY. THE CAR WILL OPERATE AS NORMAL (UNTIL THE NEXT OCCURRENCE). THIS HAS HAPPENED 5 TIMES IN A YEAR WITH OUR 2011 FORD FUSION. TWO OF THE TIMES MY WIFE WAS ON THE HIGHWAY DOING 60MPH WHEN THE STEERING JUST CUTS OFF. DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE. WITHOUT AN ERROR CODE THEY WILL NOT REPLACE ANY PARTS OR ATTEMPT TO FIX IT. *TR
Wheels, Feb 24, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS: LUGS/NUTS/BOLTS) HOWEVER, THE CONTACT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT WAS ADVISED ON JANUARY 18, 2012 AND FEBRUARY 23, 2012 BY THE AUTHORIZED DEALER AND THE MANUFACTURER THAT THEY WERE UNCERTAIN AS TO WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A CONSEQUENCE OR FAILURE RELATED TO THE RECALL. TH CONTACT HE EXPRESSED SIGNIFICANT CONCERN REGARDING THE POTENTIAL SAFETY HAZARD OF WHEEL SEPARATION. THERE WAS NO FAILURE MILEAGE.
Power train, Feb 23, 2012
TRANSMISSION ORIGINALLY BLEW UP @ 2,900 MILES. TRANSMISSION NOW (10,000 MILES) LOOSES FORWARD MOMENTUM UNDER ACCELERATION (30 MPH) AND THEN HAS VIOLENT SHIFT FROM 2ND TO 3RD GEAR. DEFECT PRESENTS SIGNIFICANT ISSUE PRESENTING AN OPPORTUNITY FOR THE VEHICLE TO EITHER BE REARENDED WITH LOSS OF FORWARD MOMENTUM OR FOR THE DRIVER LOSE CONTROL AT VIOLENT UPSHIFT. DEALERSHIP HAS ATTEMPTED REPAIR 3 TIMES. DEALERSHIP HAS NOW INSTALLED DATA RECORDED AND RETURNED VEHICLE WITH INSTRUCTION TO OWNER TO RECORD DIAGNOSTIC INFORMATION WHEN THE DEFECT RECURS. SYMPTOMS HAVE BEEN REPLICATED / CONFIRMED BY MULTIPLE FORD REPRESENTATIVES ON MULTIPLE OCCASIONS. NO ROOT CAUSE IDENTIFIED, NO PERMANENT CORRECTIVE ACTION IMPLEMENTED. *TR
Power train, Vehicle speed control, Feb 21, 2012
TODAY WHEN TURNING INTO A PARKING SPACE WITH MY RIGHT FOOT LIGHTLY ON THE BRAKE, MY CAR SUDDENLY ACCELERATED. I QUICKLY TURNED THE WHEEL AND BRAKED TO AVOID HITTING A CEMENT POST. TWO WEEKS AGO WHEN GOING UP A HILL WITHOUT MY CRUISE CONTROL ON, THE CAR WOULD NOT ACCELERATE WHEN I WAS PUSHING ON THE GAS PEDAL. I RELEASED THE PEDAL AND THE CAR LURCHED FORWARD SO FAST I HAD TO BRAKE. *TR
Exterior lighting, Visibility, Feb 21, 2012
LOW BEAMS DANGEROUSLY INADEQUATE. LOW BEAMS ILLUMINATE A PATTERN OF ONLY 18 FT. IN FRONT OF VEHICLE. AT 25 MILES PER HOUR A VEHICLE TRAVELS 36.6 FEET PER SECOND, WHICH MEANS THE DRIVER HAS LESS THEN A HALF OF ONE SECOND TO REACT TO ANYTHING IN OR ON SIDE OF THE ROAD. HAD THE VEHICLE TO THE DEALER TWICE REGARDING THIS BUT NOT UNTIL THE SALESMAN AND SERVICE MANAGER TOOK A NIGHT TIME RIDE DID THEY BELIEVE MY COMPLAINT. AFTER THE NIGHT RIDE TIME THEY BOTH AGREED, "THEY WOULD NOT DRIVE A CAR LIKE THAT". SERVICE CHECKED FOUR OTHER FUSIONS AND DISCOVERED THEY TOO HAD THIS PATTERN OF LIGHT. SINCE THE BEAMS ARE WITHIN THE OWNERS MANUAL SPECKS AND FORD HAS NOT ADDRESSED/ACKNOWLEDGED THIS ISSUE AS OF YET (WAITING FOR A FATALITY?) THE DEALER COULD NOT HELP ME AND SUGGESTED INSTALLING AFTER MARKETS AND REGISTERING THE VIN# WITH THE NHTSA. PURCHASED PIAA 75'S AND HAD THEIR SERVICE DEPT INSTALL. THIS DID NOT FIX THE 18 FT. VISIBILITY PATTERN PROBLEM. *TR
Wheels, Feb 21, 2012
MY CAR WAS RECALLED BACK IN DECEMBER 2011 FOR POTENTIAL ISSUES WITH WHEEL FALLING OFF. TODAY IS 2/21/2012 AND FORD NOT ONLY SAYS THEY DON'T HAVE THE PARTS TO REPAIR BUT THEY DON'T EVEN HAVE A TIMELINE!!!! PLEASE TELL ME WHAT OWNERS ARE SUPPOSED TO DO? *TR
Structure, Feb 21, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE ENTIRE CONTROL AND THE GAUGES ON THE INSTRUMENT PANEL WERE EXTREMELY SMALL, MAKING IT DIFFICULT FOR THE CONTACT TO ENGAGE WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED OF THE MANUFACTURER'S DESIGN AND WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150.
Wheels, Feb 15, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS), BUT THE DEALER DID NOT HAVE THE NECESSARY PARTS TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED, BUT STATED THAT THE PARTS WOULD NOT BE SHIPPED TO THAT DEALER LOCATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. UPDATED 02/29/12
Seats, Feb 10, 2012
I CHANGED THE HEADRESTS ON THE FIRST LONG TRIP WE TOOK. MY FRIEND IN THE PASSENGER SEAT CHANGED HERS AROUND WHILE I WAS DRIVING -- IT WAS FORCING HER HEAD FORWARD UNCOMFORTABLY. AS SOON AS I STOPPED FOR GAS, I CHANGED MINE AROUND, AS WELL. I AM NOT GOING TO CHANGE THEM BACK AND IT IS A SHAME -- I AM LEFT WITHOUT SUPPORT SHOULD A CRASH OCCUR. THIS IS NUTS. WHAT THE HECK WERE THE ENGINEERS THINKING? I NEED TO GET HEADRESTS THAT LET ME SIT UP STRAIGHT WITHOUT HAVING TO LOOK OUT FROM UNDER MY EYEBROWS WITH MY NOSE AIMED AT THE FLOOR! WHO WERE THEY ENGINEERING THE HEADRESTS FOR, PRAY TELL? *TR
Exterior lighting, Jan 6, 2012
CPSC#I11C0447A. 2011 FORD FUSION RENTAL. CONSUMER STATED THAT WHEN CAR WAS SHIFTED INTO GEAR THERE WERE NO LIGHTS AT ALL AT THE REAR OF THE CAR. *LN
Power train, Jan 6, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FIVE DIFFERENT TIMES. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.