2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Electrical system, Visibility, Sep 7, 2012
THE FAN BLOWER TO THE AIR CONDITION FAILED TO WORK AFTER A SHORT PARK. THE DEALERSHIP TOLD ME THE WIRE AND RESISTER HAD BURNED,DID NOT KNOW WHICH HAPPENED FIRST. I WAS TOLD IT COULD CAUSE A FIRE SO THE PARTS WERE DISCONNECTED. UNTIL NEW PARTS WERE INSTALLED. MY CONCERN IS THIS VEHICLE WAS PARKED IN MY GARAGE AND THIS COULD HAVE BEEN A MUCH BIGGER PROBLEM . I ALSO AM CONCERNED THAT I AM NOT THE ONLY ONE. WHY SHOULD THIS HAPPEN TO A CAR LESS THAN 2 YEARS OLD. *TR
Power train, Sep 3, 2012
I TURNED RIGHT AND ACCELERATED TO 10 MILES. THE WRENCH LIGHT CAME ON AND THE CAR STALLED AND I COULD NO LONGER ACCELERATE. I PUT THE CAR IN MANUAL AND WAS ONLY ABLE TO GO 2 MPH I FOUND A SAFE PLACE TO PULL OVER AND SHUT OFF THE CAR. I TURNED IT BCK ON AND I WAS ABLE TO ACCELERATE AND HA NO FURTHER ISSUES. HOW THE CAR HAS DONE IT 3 TIMES SINCE. THIS IS EXTREMELY DANGEROUS IF IN HIGH TRAFFIC AREAS. *TR
Steering, Aug 31, 2012
ON 1/3/2012 I WAS DRIVING AT 40 MPH, AND MY SERVICE ADVANCE TRACK LIGHT CAME ON. I TOOK MY CAR TO THE DEALER AND THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM, THEY ALSO TOLD ME THE ONLY CODE THEY COULD RETRIEVE FROM THE COMPUTER ANALYSIS WAS RELATED TO THE CAR BEING STARTED WITH AN UNPROGRAMMED KEY. I QUESTIONED THEIR EXPLANATION, BUT TOOK THE CAR AND CONTINUED DRIVING IT. TODAY 8/30/2012, I WAS DRIVING ON THE HIGHWAY 65-70 MPH, A SERVICE ADVANCE TRACK AND POWER STEERING ASSIST FAULT MESSAGE CAME ON, AND MY POWER STEERING QUIT WORKING!!! I CALLED THE DEALER, TALKED TO THE SERVICE MANAGER, EXPLAINED THE PROBLEM, TOLD HIM IT WAS THE SECOND TIME I HAD HAD THE ISSUE, THAT I CONSIDERED IT A SAFETY ISSUE, AND THAT I WAS NOT GOING TO LEAVE THE DEALERSHIP WITHOUT AN APPROPRIATE RESOLUTION. HE TOLD ME HE WOULD NEED TO KEEP MY CAR AND DRIVE IT FOR SEVERAL DAYS TO SEE IF HE COULD RECREATE THE PROBLEM. HE FURTHER TOLD ME THAT IF MY CAR WAS HOOKED UP TO DIAGNOSTICS AND AGAIN FAILED TO PROVIDE HIS TECHNICIAN WITH A REPAIR CODE THAT HE WOULDN'T BE ABLE TO DO ANYTHING TO REPAIR MY CAR BECAUSE FORD WOULDN'T PAY HIM TO REPAIR IT. ONCE ON THE INTERNET I LITERALLY FOUND HUNDREDS OF THE EXACT SAME COMPLAINT, FOR 2010, 2011, 2012 FORD FUSIONS....ALL LEVELS INCLUDING HYBRIDS. I ALSO FOUND SIMILAR STORIES ABOUT DEALERS CLAIMING TO NEED TO DRIVE THE CARS TO REPLICATE THE PROBLEM, DEALERS CLAIMING NO CODE WAS PROVIDED DURING ANALYSIS, DEALERS ADMITTING THERE IS A PROBLEM, BUT NOT BEING ABLE TO FIX THE CAR BECAUSE APPARENTLY THERE IS A LARGE BACK ORDER FOR THE PART. BOTTOM LINE, THE DEALERS KNOW IT HAPPENS, AND WHAT IS CAUSING IT, WORSE FORD KNOWS THEY HAVE A PROBLEM AND WHAT IS CAUSING IT. MY YOUNG DAUGHTER IS IN MY CAR AT LEAST 80% OF THE TIME. COME ON FORD, FORD DEALERS, AND NHTSA THIS IS A NO BRAINER. GET A RECALL GOING NOW. HELLO STEERING!!! *TR
Latches/locks/linkages, Aug 24, 2012
THERE IS A PROBLEM WITH THE DOOR LOCKS. ONE TWO OCCASIONS THE DRIVERS DOOR LOCK HAS FAILED TO ENGAGE IN COLD WEATHER (APPROX 30 DEGREES). ONCE I WAS OUTSIDE THE CAR, THE KEYLESS ENTRY WOULD NOT UNLOCK THE DOOR, AND I TRIED THE PHYSICAL KEY. I WAS ABLE TO VERY SLOWLY TURN IT TO GET IN. HOWEVER, THE SECOND TIME THIS HAPPENED I WAS *INSIDE* THE CAR AND COULD NOT GET OUT. THE ELECTRONIC LOCK SWITCH WOULD FAIL (THOUGH I DID HEAR IT TRYING TO WORK), AND THE MANUAL LEVER WAS LOOSE AND WOULD NOT UNLOCK THE DOOR. AFTER SEVERAL MINUTES OF TRYING THE ELECTRONIC LOCK, THE DOOR FINALLY OPENED. THE DEALER SAID THEY COULD DO NOTHING BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THE CAR WAS UNDER WARRANTY AND I THINK THE DOOR (OR ALL THE DOORS) SHOULD BE REPLACED SINCE THIS IS A LIFE AND SAFETY ISSUE. THIS ISSUE WAS NEARLY IDENTICAL TO COMPLAINT #10326963. *TR
Power train, Fuel/propulsion system, Aug 21, 2012
WHILE DRIVING ~55MPH IN LEFT LANE OF A 3-LANE INTERSTATE AT MORNING RUSH HOUR, THE ENGINE LOST POWER, CONTINUED RUNNING AT ~1000RPM, BUT WOULD NOT ACCELERATE. THE CHECK ENGINE AND WRENCH LIGHTS WERE ON. THE CAR WAS NEARLY HIT BY NUMEROUS VEHICLES AS I COASTED TO THE EMERGENCY LANE ON THE RIGHT SIDE OF THE EXPRESSWAY. THE ENGINE WAS SHUT OFF, THEN RESTARTED, AND IT WAS OK FOR SEVERAL MILES. THE SAME SCENARIO WAS REPEATED TWICE WHILE DRIVING TO A NEARBY DEALER. THE THROTTLE BODY WAS REPLACED AT A COST OF $650 SINCE IT WAS OUT OF WARRANTY. SERVICE PERSONNEL TOLD ME THAT THEY HAD SEEN SEVERAL OF THESE SAME PROBLEMS ON FUSIONS. THIS ONE DEALER IS MOST LIKELY REPRESENTATIVE OF OTHERS, SO THERE MUST BE A VERY LARGE NUMBER OF THESE PROBLEMS OCCURRING IN NEARLY NEW VEHICLES. WHY HASN'T FORD, WHERE QUALITY USED TO BE JOB ONE, ISSUED A RECALL? THIS CAR HAS BEEN OTHERWISE FLAWLESS UP TO THIS POINT. *TR
Power train, Aug 21, 2012
NOTHING ACTUALLY HAPPENED YET. THIS MORNING ON MY WAY TO WORK, MY VEHICLE SEEMED LIKE IT WAS READY TO ACCELERATE WITHOUT ME PRESSING THE GAS. I WAS AT A STOPLIGHT, THEN I NOTICED MY VEHICLE WAS TRYING TO TAKE OFF ON IT'S OWN. IT WAS GIVING SLIGHT JERKS TO GO FORWARD. FIRST TIME I EXPERIENCED THIS. I WILL BE CONTACTING FORD ABOUT THIS ISSUE TODAY, ALTHOUGH THEY WILL TELL ME "WE CAN'T DO ANYTHING UNTIL A LIGHT COMES ON." *TR
Steering, Aug 17, 2012
I WAS DRIVING HOME ON THE HIGHWAY ALL OF A SUDDEN POWER STEERING FROZE. WARNING LIGHT "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE CAME ON. NEXT DAY 8/8/12, TOOK IT TO THE DEALERSHIP WHERE IT STILL SITS. WAS TOLD THAT THE PART THAT IS BAD (THE RACK AND PINION) IS ON BACK ORDER. WAS JUST TOLD TODAY 8/17/12 THAT IT WILL BE OCTOBER BEFORE THE PART WILL BE SHIPPED. CALLED FORD (COMPANY) AND WAS TOLD THAT MY CASE WAS MADE A PRIORITY AND I WOULD HAVE TO WAIT UNTIL SEPTEMBER 10TH FOR A FOLLOW UP (RIDICULOUS). A CUSTOMER WHO IS SPENDING THIS KIND OF MONEY SHOULDN'T HAVE TO WAIT A MONTH TO GET HELP OR WAIT TWO MONTHS TO HAVE HIS/HER VEHICLE FIXED. AS OF NEXT THURSDAY AUG. 23 IT WILL BE 16 DAYS WITHOUT MY CAR. I WILL THEN SEND A LETTER TO THE FORD FOR A "LAST CHANCE TO REPAIR MY CAR." AFTER THAT THEY HAVE 10 DAYS TO FIX IT. AFTER TEN DAYS I CAN DEMAND A REFUND OR A NEW CAR. IF FORD DOESN'T COMPLY THEN I CAN FILE A SUIT AGAINST FORD ACCORDING TO THE MISSISSIPPI LEMON LAW (CONSUMER PROTECTION DIVISION OF THE MISSISSIPPI ATTORNEY GENERAL'S OFFICE) FORD I WILL SEE YOU IN COURT! SINCERELY A DISAPPOINTED CUSTOMER. *TR
Steering, Aug 15, 2012
WHILE DRIVING THE VEHICLE I RECEIVED A SERVICE ADVANCE TRACK AND A POWER STEERING MALFUNCTION NOTIFICATION AND THEN THE STEERING FROZE. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND THEN BACK ON WHICH SEEMED TO RESET SOMETHING. THE VEHICLE IS PRESENTLY AT THE DEALER AND I WAS INFORMED THERE WAS A BACK ORDER FOR 2000 OF THE DEFECTIVE PARTS. *TR
Steering, Aug 15, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING BOX NEEDED TO BE REPLACED. THE PART WAS ON BACKORDER AND WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. ..UPDATED 09/12/12 *BF UPDATED 09/12/2012 *JS
Vehicle speed control, Aug 15, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Steering, Electronic stability control (ESC), Aug 8, 2012
AS EARLY AS JANUARY THIS YEAR I TURNED A CORNER AND THE POWER STEERING FAILED. I PARKED THE CAR AS I HAD ARRIVED AT MY DESTINATION AND WHEN I RESTARTED IT THE STEERING WAS WORKING FINE. THIS HAS HAPPENED AT LEAST THREE TIMES SINCE THEN WHILE I WAS ON THE HIGHWAY. I WOULD TURN OFF THE IGNITION FOR A FEW SECONDS AND TURN IT BACK ON WITHOUT STOPPING AND THE POWER STEERING WOULD RETURN. MONDAY I PARKED THE CAR AT MY OFFICE AND WHEN I RESTARTED IT I GOT TWO ALERTS ONE WAS FOR A STEERING FAULT AND THE OTHER WAS FOR ADVANCE TRACK NEEDS SERVICE. I GOT THE CAR TO A DEALER TODAY AND THE PROBLEM CAN'T BE REPAIRED. THE STEERING COLUMN MUST BE REMOVED FROM THE CAR AS THE DEALER IS NOT ALLOWED TO REPAIR THE ELECTRONICS. I THOUGHT THIS WAS A MINOR PROBLEM WITH A SENSOR RECEIVING THE WRONG SIGNAL BUT FORD HAS TURNED IT INTO A MAJOR REPAIR JOB. IF THIS PROBLEM IS SOMETHING THAT COULD HAPPEN TO ANY FUSION IT COULD BE VERY DANGEROUS AS THE CAR IS VERY HARD TO STEER. THE COMPUTER SHOULD NOT BE ALLOWED TO SWITCH OFF THE POWER STEERING WHILE THERE IS NOT A PROBLEM WITH THE ACTUAL POWER STEERING MECHANISM. *TR
Vehicle speed control, Aug 1, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT SPORADICALLY WHEN THE ACCELERATOR PEDAL WAS PRESSED, THE VEHICLE WILL NOT ACCELERATE. THE CONTACT STATED THAT THERE ARE ALSO INSTANCES WHEN THE VEHICLE WOULD ABNORMALLY ACCELERATE WITHOUT THE PEDAL BEING ENGAGED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE THROTTLE BODY AND CABLE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE THROTTLE CABLE AND BODY WERE NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 47,000.
Engine, Jul 30, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE WRENCH WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO AN INCREASE IN THE ENGINE RPMS AND THE ENGINE LOST SOME OF ITS POWER. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER AND THE VEHICLE TOWED TO A DEALER. THE DEALER WAS ABLE TO START THE VEHICLE AND PERFORM A TEST DRIVE. THE DEALER INFORMED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 23,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE VEHICLE DUPLICATED THE FAILURE ON AUGUST 2ND AT 23,500. THE DEALERSHIP IN KNOXVILLE REPLACED THE THROTTLE BODY. THE FAILURE DID NOT RECUR. UPDATED 09/11/2012 *JS
Power train, Engine, Jul 24, 2012
PULLING INTO TRAFFIC CAR LOST ALL THROTTLE CONTROL WRENCH LIGHT CAME ON ENGINE STILL RUNNING STARTED SURGING OR IDLED UP AND DOWN HAD TO PUT IN PARK AND RESTART ACTED LIKE NOTHING HAPPENED! NEXT DAY DIED TWICE MORE ENGINE LIGHT ON THIS TIME STAYED ON ALL DAY THEN WENT OFF AND NO CODE FOUND WENT A WEEK OR SO NO ISSUE TILL YESTERDAY 7/23/2011 DID IT TWICE ALMOST HIT IN REAR TWICE! IT ONLY HAS 37000 MILES HELP US THEY WANT EVEN LOOK UNTIL IT SHOWS A CODE! BUT MAY B TOO LATE THEN!! *TR
Steering, Jul 23, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE POWERS STEERING FAILED. THE CONTACT WAS ABLE TO MANAGE THE VEHICLE BY EXITING THE ROADWAY. THE POWER STEERING WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11, 000 AND THE CURRENT MILEAGE WAS 11,400.
Electrical system, Jul 23, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE ICONS AND BUTTONS THAT WERE USED FOR TURNING ON THE AIR CONDITIONING, HEAT, RADIO AND OTHER COMPONENTS WAS TOO HARD TO REACH. IN ADDITION, THE CONTACT STATED THAT IT WOULD BE HARD TO SEE THE BUTTONS FOR SENIOR CITIZENS. THE CONTACT WOULD FOR THE VEHICLE DESIGN TO BE CHANGED WITH SENIOR CITIZENS IN MIND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 6,000 THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 09/05/12*LJ
Power train, Jul 17, 2012
WHEN PULLING INTO TRAFFIC WITH MY VEHICLE THE TRANSMISSION SLIPS BETWEEN SECOND AND THIRD GEAR THE CAR SLOWS AND HESITATES ALLOWING TRAFFIC TO COME UP ABRUPTLY FROM BEHIND. THERE IS NO WARNING NO STOP LIGHTS ON SO TRAFFIC IS UNAWARE THAT THE VEHICLE IS SLOWING. *TR
Vehicle speed control, Jul 17, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS EXPERIENCING A RECURRING FAILURE IN WHICH THE VEHICLE WOULD RAPIDLY ACCELERATE AT ANY TIME WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD ABNORMALLY ACCELERATE WHEN THE BRAKES WERE DEPRESSED. THE CONTACT WOULD HAVE TO UTILIZE EXTREME FORCE ON THE BRAKE PEDAL IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY REPLACED THE CONTROL SOFTWARE BUT COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,800. UPDATED 08/28/12*LJ
Electrical system, Jul 16, 2012
VEHICLE LOST POWER. TROUBLE LIGHT WAS A WRENCH. TURNED IGNITION OFF AND RESTARTED OK. THE NEXT DAY THE SAME THING HAPPENED. ODDLY BOTH TIMES THIS OCCURRED AFTER MAKING A RIGHT TURN. *TR
Electrical system, Structure, Steering, Jul 12, 2012
2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB
Engine, Jul 11, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS TRAVELING 65 MPH WHEN THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 08/16/12*LJ THE CONSUMER STATED THE ENGINE STALLED, AS SHE ATTEMPTED TO ACCELERATE FROM A STOP.
Service brakes, Jul 11, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT CONFIRMED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE BRAKE RESERVOIR CAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,200 AND THE CURRENT MILEAGE WAS 21,000.
Steering, Jul 8, 2012
WHEN TAKING A RIGHT HAND TURN OFF MAIN ROAD STEERING FROZE, WARNING BEEP SOUNDED AND POWER STEERING MESSAGE SHOWED ON DASHBOARD. THIS IS THE FIRST INCIDENT WITH THIS CAR, BUT MY WIFE HAD THIS SAME PROBLEM WITH HER 2011 FUSION ABOUT TWO WEEKS PRIOR. IT TOOK TWO TRIPS TO THE DEALER TO "FIX" THE PROBLEM. *TR
Steering, Jul 1, 2012
TURNING LEFT OFF MAIN ROAD WHEN POWER STEERING WENT AND MESSAGE SHOWED "ADVANCE TRACK PROBLEM AND POWER STEERING PROBLEM ". TURNED CAR OFF , RESTARTED AND CAR SEEMED OK. NO PROBLEM FOR ABOUT A WEEK, THEN MESSAGES SHOWED AGAIN. TOOK CAR TO DEALERSHIP \. THEY KEPT IT OVER A WEEKEND AND THEN SAID IT WAS ALL FIXED., HAVING REPLACED SOME SMALL PARTS. SERVICE MANAGER STATED THAT IT WAS "PROBABLY ONE IN A MILLION CARS THAT HAD THIS PROBLEM". FOLLOWING FRIDAY, HAD SAME PROBLEM AGAIN. CAR IS CURRENTLY IN DEALERSHIP. SERVICE MANAGER STATED THAT THEY WERE NOW GOING TO REPLACE THE WHOLE SYSTEM. *TR
Fuel system, Gasoline, Vehicle speed control, Service brakes, Jun 26, 2012, crash
6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT DUPLICATE PROBLEM AND BLAMED IT ALL ON LOW FUEL. ON 6/20 THIS TIME WITH TANK ALMOST FULL. HAD SAME PROBLEM, CAR SUDDENLY HAD NO POWER, BUT DID NOT DIE. I PULLED OVER AND TURNED IT OFF AND WAITED SEVERAL MINUTES. WHEN RESTARTED WENT ABOUT FOUR MILES AND HAPPENED AGAIN. STOPPED, TURNED OFF, RESTARTED AND WENT A LITTLE FURTHER, BUT NOW CHECK ENGINE LIGHT ON. FORTUNATELY, BOTH TIMES NOT GOING 60 MILES ON THE HIGHWAY AND SUDDENLY NO POWER HAD TOWED TO DEALER AND THIS TIME, REPLACED THE THROTTLE BODY. SAID IT WAS AN UPDATED VERSION. IF THEY KNOW THERE IS A PROBLEM AND HAVE AN UPDATED VERSION, WHY IS THERE NO RECALL? I THINK THIS COULD BE VERY DANGEROUS. *JB