2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Power train, Engine, Dec 14, 2012
WHILE DRIVING MY 2011 FUSION ON THE ROAD AT 55 MPH, THE ENGINE SUDDENLY QUIT AND THE WRENCH LIGHT CAME ON. THE SLOWDOWN WAS FAST, AND I COULD HAVE BEEN HIT FROM BEHIND VERY EASILY, BUT I LUCKED OUT BECAUSE THE PERSON BEHIND ME TOOK NOTICE OF MY DRASTIC DROP IN SPEED. I COASTED OFF TO THE SIDE OF THE ROAD, TURNED OFF THE CAR, WAITED A FEW MOMENTS AND THEN RESTARTED THE ENGINE. FORTUNATELY I GOT HOME OK, SO I THOUGHT IS WAS MAYBE A FLUKE OCCURRENCE. WHEN I LEFT FOR WORK THE NEXT MORNING, THE SAME THING HAPPENED AS I WAS DRIVING; SAME ROAD, SAME SPEED, SAME WRENCH LIGHT, ETC. WHEN I GOT THE CAR RESTARTED, I TOOK IT TO THE LOCAL FORD DEALER. THEY THOUGHT THEY HAD FIXED THE PROBLEM WITH A RELAY SWITCH(?), BUT ONCE AGAIN, THE ENGINE QUIT WHILE I WAS DRIVING BACK TO WORK THAT SAME MORNING. THIS TIME MORE THAN THE WRENCH LIGHT LIT UP. I WENT THROUGH THE RESTART ROUTINE AGAIN, BUT THIS TIME IT WAS NOT A VERY SMOOTH START - I DID NOT THINK IT WAS GOING TO START, BUT IT DID, AND I TOOK IT BACK TO THE DEALERSHIP AGAIN WHERE THEY ARE CURRENTLY TRYING TO FIGURE OUT WHAT THE PROBLEM IS. THIS IS A CONSIDERABLE SAFETY HAZARD TO ANYONE TRAVELING WITH ME AND/OR DRIVING MY CAR, AND AN UNSAFE ENVIRONMENT FOR THOSE DRIVING NEAR ME. MY CAR HAS BEEN AT THE DEALERSHIP MOST OF THE DAY NOW, AND NO WORD ON THE PROBLEM OR RECTIFICATION THEREOF. I AM EXTREMELY CONCERNED AND VERY WORRIED THIS ISSUE WILL "MUSHROOM". *TR
Power train, Engine, Dec 13, 2012
WHILE DRIVING AT HIGHWAY SPEEDS, THE ENGINE WILL GO INTO A VERY VIOLENT IDLE AND THE THROTTLE WILL BECOME UN-RESPONSIVE AND AN ORANGE WRENCH LIGHT WILL COME ON THE DASH. THIS HAS HAPPENED TWICE NOW IN A WEEK AND IS VERY DANGEROUS WHEN IT HAPPENS. YOU HAVE TO TRY AND NAVIGATE THROUGH TRAFFIC TO GET OFF THE HIGHWAY WHILE COASTING ONLY SINCE YOU CAN'T GIVE IT ANY GAS. FORD HAS TO KNOW ABOUT THIS ISSUE SINCE ITS EVERYWHERE ONLINE AND EVERYWHERE ON THIS WEBSITE. IT IS A VERY SERIOUS ISSUE AND NEEDS TO BE FIXED. FORD WON'T FIX IT UNDER THE POWER TRAIN WARRANTY EVEN THOUGH ITS A CRITICAL PART OF MAKING THE VEHICLE GO. *TR
Power train, Dec 4, 2012
DRIVING A 2011 FORD FUSION SEL AWD 3.0L 6-CYL TRAVELING APPROX. 65MPH ON INTERSTATE 88, VEHICLE SHUDDERED, WRENCH LIGHT LIT AND NO THROTTLE CONTROL. NO POWER. I NEARLY WAS REAR ENDED DUE TO SIGNIFICANT SPEED REDUCTION. RE-CYCLE OF THE ENGINE CAUSES THE LIGHT TO GO OUT AND YOU CAN CONTINUE ON YOUR DRIVE. AN IDENTICAL EVENT (SET OF SYMPTOMS) HAPPENED IN TRAFFIC TWO WEEKS EARLIER AT APPROX 20MPH AFTER LEAVING A STOP LIGHT. I EXPERIENCED A LOSS OF ALL POWER IN TRAFFIC CAUSING MY CAR TO NEARLY BE STRUCK. WHEN RECYCLING THE ENGINE, THE CODE THAT CAUSES THE WRENCH LIGHT TO COME ON IS RE-SET AND FORD IS UNABLE TO DETECT THE ERROR AND REFUSES TO CORRECT THE PROBLEM. THERE IS SIGNIFICANT EVIDENCE ON THE INTERNET THAT THESE SYMPTOMS ARE POINTING TO A FAILURE IN THE THROTTLE BODY (ELECTRONIC THROTTLE CONTROL). I FEEL THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY BY FORD WHO NEEDS TO DIAGNOSE BY SYMPTOM AS WELL AS BY CODE. THEIR SOFTWARE DOES NOT PRESERVE A SAFETY CRITICAL CODE ACROSS VEHICLE RE-STARTS WHICH IS A MAJOR ISSUE IN MY OPINION. FORD WARRANTY DOES NOT WANT TO RECOGNIZE THE ISSUE OR REPLACE THE "THROTTLE BODY" WITHOUT A CODE BEING CAPTURED BUT THEIR SOFTWARE IS NOT DESIGNED TO PRESERVE THE CODE (CATCH 22). *TR
Power train, Engine, Fuel/propulsion system, Nov 23, 2012
TRAVELING AT FREEWAY SPEED, ENGINE SUDDENLY LOST ALL POWER AND REVERTED TO IDLE RPM. ENGINE WAS IDLING ROUGHLY, AND PRESSING ON ACCELERATOR WOULD NOT INCREASE RPMS. THE "WRENCH" (CHECK ENGINE) LIGHT WAS ILLUMINATED. WAS ABLE TO COAST DOWNHILL TO EXIT FREEWAY; VERY UNSAFE CONDITION. SWITCHED OFF ENGINE, RESTARTED ENGINE ... AND IT RAN NORMAL; "WRENCH" LIGHT EXTINGUISHED. TOOK CAR TO WALNUT CREEK FORD FOLLOWING MORNING; THEY SAID NO FAULT CODE WAS RECORDED ON THE CARS COMPUTER AND THEY COULD NOT REPLICATE PROBLEM. SERVICE REP TOLD ME FORD HAD NO RECORDS OF ANY PREVIOUS PROBLEMS OF THIS NATURE, SO I SHOULD JUST KEEP DRIVING THE CAR. I TOLD HIM THAT WAS UNSAFE, AND HE REPLIED THERE WAS NOTHING ELSE HE COULD DO. HE SAID HE "COULD NOT JUST THROW PARTS AT AN UNKNOWN PROBLEM"'. SAME PROBLEM OCCURRED ON NOV 01, 2012. I DID AN ON-LINE SEARCH ON VARIOUS FORD FUSION FORUMS AND FOUND MULTIPLE REPORTS OF THIS SAME SITUATION WITH V6 ENGINE ATTRIBUTED TO THROTTLE BODY HOUSING. IMMEDIATELY TOOK CAR TO WALNUT CREEK FORD AND TOLD SERVICE MANAGER I WOULD NOT ACCEPT THE CAR UNTIL IT WAS REPAIRED. SHOWED HIM COPIES OF MULTIPLE ON-LINE REPORTS OF SAME PROBLEM AND TOLD HIM HIS REP HAD LIED DURING MY PREVIOUS VISIT ABOUT FORD NOT KNOWING OF ANY PREVIOUS REPORTED PROBLEMS. SERVICE MANAGER REPLIED THAT "ON-LINE REPORTS ARE NOT ALWAYS REAL", BUT SAID HE WOULD HAVE HIS BEST MECHANIC CHECK MY CAR. MECHANIC FOUND DEFECTIVE THROTTLE BODY HOUSING AND REPLACED. HAVE NOT HAD RECURRENCE OF THE ENGINE FAILURE. *TR
Engine, Nov 16, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING 62 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE. THE VEHICLE SEEMED TO BE FUNCTIONING NORMALLY WHEN THE FAILURE RECURRED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION AND WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 56,000.
Vehicle speed control, Engine, Fuel/propulsion system, Nov 12, 2012
DRIVING NORMAL FOR AROUND AN HR THEN ALL OF A SUDDEN A LIGHTED WRENCH SHOWS ON DASH AND THE ACCELERATOR DOES NOT ENGAGE PROPERLY AND CAR FEELS LIKE IT IS VERY ROUGH AND LOW IDLE. POWER BRAKES AND POWER STEERING WORK FINE AND CAN PULL OVER BUT WAS IN A TURNAROUND FOR A HIGHWAY ACCESS RD. TURNED VEHICLE OFF AND TURNED IT BACK ON AGAIN AND IT WORKED OK. NEXT DAY IT HAPPENED TWICE, ONE OF THOSE TIMES JUST FROM THE START OF TURNING ON VEHICLE AND TRYING TO LEAVE PARKING LOT OF WORK, AND SECOND TIME WAS ON A 45MPH RD WHICH FELT DANGEROUS. SAME THING ACCELERATOR STOPPED WORKING AND IT COASTED DOWN TILL I COULD PUT IN PARK AND TURN OF VEHICLE AND TURN BACK ON. IT DOES NOT WORK IF YOU ARE COASTING AND PUT IT IN NEUTRAL AND TURN OFF AND ON AS THE PROBLEM IS STILL THERE. AFRAID OF IT HAPPENING ON HIGHWAY. SEEMS LIKE A SOFTWARE OR SENSOR ISSUE WITH THROTTLE BODY AS WHEN YOU DO GIVE IT GAS ON THE PEDDLE IT FEELS LIKE THE THROTTLE PLATE IS BLOCKED OR TRYING TO OPEN UP BUT NOT ENOUGH TO GO JUST SMALL WEAK SPURTS. *TR
Other or unspecified, Nov 6, 2012
LOST RPMS WHILE DRIVING ON HIGHWAY AT 65MPH. UNABLE TO CONTINUE DRIVING, CAR WAS ONLY ABLE TO CRAWL AT ABOUT 3MPH. REQUIRED THROTTLE BODY REPLACEMENT.
Vehicle speed control, Oct 31, 2012
WITHOUT WARNING THE VEHICLE BEGAN SHAKING LOSING POWER. SECONDS LATER IT WOULD NOT ACCELERATE. I HAD TO STOP IN THE MIDDLE OF A BUSY INTERSECTION, PUT THE CAR IN PARK, AND RESTART IT. THIS RESOLVED THE ISSUE TEMPORARILY BUT CAUSED A VERY DANGEROUS SITUATION. IT HAS HAPPENED AGAIN AND THE MECHANIC'S THOUGHT IS THAT IT IS A PROBLEM WITH THE THROTTLE BODY AND IT NEEDS TO BE REPLACED. THE VEHICLE IS 2,000 MILES PAST THE MANUFACTURERS WARRANTY. SUCH AN UNSAFE SITUATION IS TERRIFYING AND FRUSTRATING, AS THE VEHICLE HAS UNDER 40,000 MILES ON IT. PLEASE ISSUE A MANDATORY RECALL!!!! *TR
Power train, Oct 31, 2012
WAS DRIVING 50 MPH WHEN ACCELERATION WAS LOST AND CAR STALLED. PULLED OVER AND TURNED CAR OFF. TURNED CAR BACK ON AND PRECEDED FOR 10 MINUTES WHEN THE SAME INCIDENT HAPPENED AGAIN, THIS TIME IN A MAJOR INTERSECTION. WAS ABLE TO PULL OFF THE ROAD SAFELY. TURNED CAR OFF AND ON AGAIN AND DROVE FOR A WHILE LONGER. INCIDENT HAPPENED AGAIN. TOOK CAR TO FORD DEALERSHIP. WAS TOLD THAT IT WAS A BAD THROTTLE BODY AND IT WAS REPLACED. *TR
Vehicle speed control, Fuel/propulsion system, Oct 28, 2012
2ND INCIDENT W/ GAS PEDDLE STOPPING WORKING WHILE DRIVING W MY CHILDREN IN THE CAR. WRENCH LIGHT CAME ON AND I PUT ON MY FLASHERS AND TURNED OFF IGNITION DUE TO BURNING SMELL COMING FROM UNDER THE HOOD SHOULD NOTE EVERY TIME THIS HAS HAPPENED I HAVE JUST PUT GAS IN MY CAR AS WELL, ALSO HAD TO HAVE A NEW BATTERY PUT ON MY 1YR AND 10 MONTH OLD CAR TODAY. RESTARTED THE CAR AND WAS ONLY LUCKILY 100YRDS OR LESS FROM MY DRIVEWAY SO WILL CALL AND HAVE CAR TOWED TO DEALERSHIP AGAIN. CAR IS NOT SAFE FOR ME AND MY FAMILY!!! *TR
Vehicle speed control, Fuel/propulsion system, Oct 28, 2012
WHILE TRAVEL ING UP A BUSY HWY IN AROUND 2 IN THE AFTERNOON, THE GAS PEDDLE QUIT WORKING AND CAR STARTED TO VIOLENT SHAKE . AT THE TIME OF INCIDENT I WAS TRAVELING AT 45 MPH AND COULD HAVE BEEN SERIOUSLY INJURED. PULLED TO THE SIDE RD. PUT THE CAR IN PARK AND TURNED OFF THE IGNITION AND RESTARTED THE CAR AND GAS PEDDLE WORKED NOW AND I DROVE IT TO DEALERSHIP WHERE THEY KEPT IT FOR SIX DAYS AND DID NOT DO ANY REPAIRS ON IT. *TR
Engine and engine cooling, Power train, Oct 28, 2012
FIRST INCIDENT WHEN AT A COMPLETE STOP CAR PHYSICALLY JERKING AND JUMPING UNLESS IN PARK WITH ENGINE LIGHT ON..HAD FORD ROADSIDE TO TOW TO FAIRWAY FORD KINGSPORT WHERE CAR WAS PURCHASED WHERE I WAS TOLD IT APPEARED TO BE THE MUFFLER AND THROTTLE BODY. WHEN P/U CAR THEY HAD REPLACED CAM SOLENOID SWITCH AND MUFFLER. CAR STILL HAD A LOUD VIBRATION NOISE WHEN ON INCLINE. *TR
Vehicle speed control, Oct 24, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND BEGAN TO FUNCTION NORMALLY. THE CONTACT LATER EXPERIENCED THE SAME FAILURE. THE VEHICLE WAS ABLE TO BE DRIVEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE 41,000 AND THE CURRENT MILEAGE WAS 41,010. ..UPDATED 12/11/12 *BF THE CONSUMER STATED WHEN THE THROTTLE BODY MALFUNCTIONED THE VEHICLE WOULD LOOSE POWER AND HE WOULD HAVE TO PUT THE VEHICLE IN PARK AND THEN RE-START IT. UPDATED 12/12/12
Engine and engine cooling, Power train, Fuel/propulsion system, Oct 19, 2012
MADE 10 MI TRIP TO SCHOOL. 1/2 - 1 HR LATER, MADE 1/2 MI TRIP TO STORE. ON RETURN TO SCHOOL ON HIGHWAY LOST THROTTLE RESPONSE UNTIL CAR WAS TURNED OFF AND RESTARTED. (WRENCH LIGHT ON DASH DISPLAYED.) 2 HRS LATER, LOST THROTTLE RESPONSE WHEN TURNING ONTO HIGHWAY FROM SCHOOL. CAR RESPONDED AS NORMAL AFTER RESTART. FORD DEALERSHIP REPLACED ETB, A71, GASKET, AND THROTTLE BODY. CAR HAS RETURNED TO NORMAL FUNCTION. *TR
Electrical system, Oct 17, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE POWER STEERING AND TRACTION WARNING LIGHTS ILLUMINATED. THE CONTACT MERGED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS RESTARTED. UPON RESTARTING, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S HOME AND WAS LATER TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 56,625 AND THE CURRENT MILEAGE WAS 56,708. THE VIN WAS NOT AVAILABLE.
Vehicle speed control, Fuel/propulsion system, Oct 15, 2012
AS WE WERE TRAVELING WE SUDDENLY BEGAN SLOWING TO A HALT. THOUGH MY HUSBAND WAS PRESSING THE GAS PEDAL AND THE ENGINE WAS RUNNING, THERE WAS NO RESPONSE. LUCKILY HE WAS ABLE TO STEER THE CAR TO THE SHOULDER BEFORE WE STOPPED COMPLETELY. WE WERE ON A SPARSELY TRAVELED ROAD AT THE TIME. AFTER CHECKING UNDER THE HOOD, REPEATEDLY TRYING TO PUSH THE PEDAL AND CALLING ROADSIDE ASSISTANCE, HE FINALLY TURNED THE ENGINE OFF AND THEN RESTARTED IT. THE THROTTLE SEEMED TO WORK FINE AND WE CONTINUED TO OUR DESTINATION. THE FOLLOWING DAY THE SAME THING OCCURRED. AGAIN WE WERE NOT IN HEAVY TRAFFIC AND THERE WAS A SHOULDER AVAILABLE FOR US TO GET TO. THIS TIME HE IMMEDIATELY TURNED THE ENGINE OFF AND RESTARTED IT WITH EVERYTHING RETURNING TO NORMAL. WE WERE VERY FEARFUL OF THIS OCCURRING IN HEAVY TRAFFIC OR WHERE THERE WAS NOT A SHOULDER AVAILABLE. WE TOOK THE CAR BACK TO THE DEALER WHERE THEY CHARGED US $387.43 TO REPLACE THE THROTTLE BODY #DS7Z-9E926-A. *TR
Steering, Oct 3, 2012, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED, CAUSING HER TO CRASH INTO A CURB. THE VEHICLE WAS RESTARTED AND THE STEERING WHEEL OPERATED UNDER NORMAL CONDITIONS. THE FAILURE RECURRED SEVERAL TIMES HOWEVER. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND EACH TIME, THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 20,000. THE VIN WAS NOT AVAILABLE.
Power train, Sep 27, 2012, crash
MY SISTER WAS DRIVING MY 2011 FORD FUSION TO GO OUT OF TOWN , WHEN GETTING BACK INTO TOWN, SHE PULLED INTO MACDONALDS, PUT SHIFT IN PARK. WHILE SITTING IN CAR, WE WERE TAKING FOOD ORDERS FROM PASSENGERS, ONE IN FRONT PASSENGER SIDE OF CAR AND ONE IN BACK PASSENGER SIDE. WE, MY SISTER WHO WAS DRIVING AND I WHO OWN THE CAR, GOT OUT OF AUTOMBILE , WE WENT INTO MACDONALDS STOOD IN LINE, WHEN WE GOT UP TO THE COUNTER TO ORDER, SOMEONE YELLED " THAT CAR IS ROLLING BACKWARDS" AND THE CAR ROLLED BACKWARDS INTO THE SIDE OF A WHITE TRUCK, DAMANGING THE PASSENGER SIDE DOOR ON THE TRUCK, NO DAMAGE ON FORD FUSION. THE CAR WAS RUNNING AS TO LEAVE THE AIR CONDITIONER ON BECAUSE IT WAS SO HOT OUT. I WAS IN THE RESTURANT AND NOT EVEN NEAR THE FORD FUSION AT THE TIME OF ROLL BACK. I HAVE BEEN DRIVING FOR OVER 53 YEARS AND KNOW WHEN A CAR IS IN GEAR, THIS FORD FUSION JUMPED OUT OF GEAR SOMEHOW, IT WAS IN GEAR. EVEN WHERE IT WAS PARKED WAS ON A SMALL INCLINE. WHEN TAKING THE FORD FUSION TO FORD DEALERS, I WAS TOLD THAT IT COULD'NT HAVE JUMPED OUT OF GEAR, IT HAD TO HAVE NOT BEEN IN PARK. NOW REMEMBER THIS CAR WAS RUNNING WITH THE AIR ON, DIDN'T ROLL BACK WHEN WE WERE TAKING ORDERS FOR FOOD, AND THEN WE STOOD IN LINE IN THE RESTURANT BEFOR THE CAR ROLLED BACKWARDS. THIS WAS REPORTED AS AN ACCIDENT ON MY SISTER'S INSURANCE, HOW CAN THIS BE , HOW DO THEY KNOW I WASN'T GOING TO DRIVE MY CAR THE REST OF THE WAY HOME,WE WERE ONLY 1 MILE FROM HOME. AND BESIDES THE CAR DIDN'T EVEN ROLL BACK FOR APROXMONTEY 6 MINUTES. THIS HAS TO BE REPORTED AS SO IT DOESN'T HAPPEN TO ANYONE ELSE. *TR
Power train, Sep 26, 2012, crash
PULLED UP TO MCDONALD'S, PUT IN PARK, TOOK ORDERS FROM OTHER PEOPLE IN AUTO. GOT OUT OF AUTO TOOK ANOTHER ORDER FROM PASSENGERS, LEFT RUNNING, WENT INTO MCDONALD'S STOOD IN LINE, WHEN UP TO COUNTER TO ORDER FOOD, SOME YELLED " THAT CAR IS ROLLING BACKWARDS, IT WAS MY SISTERS 2011 FUSION, IT WAS PUT IN GEAR BEFORE WE WENT INTO RESTAURANT IT JUMPED OUT OF GEAR AND ROLLED BACK INTO THE SIDE OF A WHITE TRUCK. TOOK THE CAR TO FORD AND THE PERSON SAID IT IS WAS NOT POSSIBLE FOR THAT TO HAPPEN, BUT IT DID. *TR
Vehicle speed control, Sep 26, 2012
TODAY WAS THE FOURTH TIME MY ACCELERATOR FAILED TO WORK ON MY CAR. IT HAS HAPPENED ON THE HIGHWAY DOING 65 AND AT LOW SPEEDS. THE DEALER TELLS ME IT IS THE THROTTLE BODY AND THAT THEY ARE FAMILIAR WITH THE PROBLEM. THEY ALSO TELL ME IT WILL HAPPEN AGAIN. FORD MOTOR REFUSES TO FIX THE PROBLEM UNDER WARRANTY UNTIL THE DEALER CAN REPRODUCE THIS INTERMITTENT PROBLEM OR ITS COMPUTER SYSTEMS CONFIRMS A PROBLEM. NEITHER COULD BE DONE WHEN I TOOK THE CAR TO THE DEALER FOR REPAIR. THE INTERNET DEMONSTRATES OTHERS WITH THIS EXACT SAME PROBLEM. I AM WORRIED THAT THIS PROBLEM WILL REOCCUR IN AN INOPPORTUNE TIME CAUSING AN ACCIDENT AND INJURY. WHEN IT OCCURS, THE ACCELERATOR STOPS WORKING, BUT THE ENGINE IS STILL RUNNING. A WRENCH LIGHT APPEARS ON THE DASH. I AM ABLE TO COAST TO A STOP, BUT MUST PUT THE CAR IN PARK AND RESTART THE CAR FOR THE PROBLEM TO TEMPORARILY RESOLVE. FORD SEEMS TO BE AWARE THAT THIS PROBLEM EXISTS, BUT IS REFUSING TO MAKE THE WARRANTY REPAIR. *TR
Power train, Sep 22, 2012
BACKGROUND: I AM A MEMBER OF THE US MILITARY STATIONED OVERSEAS, SO IT'S A LITTLE HARDER TO DO MAINTENANCE ON VEHICLES.... I PURCHASED A FORD FUSION LAST YEAR UNDERSTANDING IT WAS A VEHICLE I WOULDN'T HAVE TO DO MUCH MAINTENANCE ON FOR THE NEXT FEW YEARS BESIDES THE BASIC OIL, COOLANT, BRAKE FLUID, AND FILTER CHECKS. FOR THE LAST YEAR IT HAD NO PROBLEMS UNTIL YESTERDAY. I WAS DRIVING HOME AND CAME TO A BUSY INTERSECTION WHERE I HAD TO TURN LEFT FROM A STOP. 1 1/2 SECONDS INTO THE TURN (ABOUT 6 MPH) MY THROTTLE CUT OFF, THE WRENCH LIGHT CAME ON AND I WAS COASTING ABOUT 4 MPH THROUGH THE INTERSECTION WITH ONCOMING TRAFFIC... NOT AN EXPERIENCE YOU WANT TO HAVE IN A FOREIGN COUNTRY. I GOT THROUGH THE INTERSECTION, PULLED OVER AND NOTICED MY ENGINE WAS WAVERING IN RPM'S FROM AROUND 1000-2500. I TURNED OFF MY CAR, WAITED ABOUT 2 MINUTES AND TURNED IT BACK ON TO NOTICE IT DIDN'T TURN OVER LIKE THE OTHER HUNDREDS OF OTHER TIMES IT DID IN THE PAST YEAR. IT TOOK ABOUT 6-7 SECONDS OF THE ENGINE CRANKING TO GET IT TO RUN. I TOOK IT HOME AND IT SAT OVERNIGHT IN MY CARPORT. TODAY IT HAPPENED AGAIN AT A 4 WAY STOP. I WOULD LOVE TO KNOW IF FORD IS GOING TO DO SOMETHING ABOUT THIS ISSUE. I HAVE READ MULTIPLE POSTS AND A TON OF OTHER PEOPLE ARE HAVING THE SAME PROBLEM. NOW IT SEEMS I NEED TO REPLACE MY THROTTLE BODY WHICH IS NOT GOING TO BE CHEAP. THERE COMES A TIME WHERE THE DEALER NEEDS TO STEP IN, ESPECIALLY IF IT IS PUTTING PEOPLE AT RISK..... *TR
Power train, Sep 21, 2012
THE TRANSMISSION SHIFTS HARD/JERKS BETWEEN 2ND AND 3RD GEAR FREQUENTLY. IT ALSO SHIFTS HARD/JERKS WHEN LOWERING SPEED IN HEAVY TRAFFIC SITUATIONS. *TR
Steering, Sep 13, 2012
BEGINNING ON MONDAY, SEPTEMBER 10, 2012 RIGHT UP UNTIL THIS MORNING, THURSDAY, SEPTEMBER 13TH, THE POWER STEERING ON MY 2011 FORD FUSION HAS LOCKED UP SIX TIMES. THE FIRST OCCURRENCE HAPPENED ON MONDAY 9/10/2012 AS I WAS ABOUT TO TURN A CORNER AT A VERY BUSY INTERSECTION. I WAS GOING APPROXIMATELY 30 MPH. AS I WAS ABOUT TO TURN, BELLS AND WHISTLES WENT OFF, MY POWER STEERING FAILED AND A MESSAGE ON MY DASH BOARD READ "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAILURE." THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER - BASICALLY LOCKED UP. LUCKILY I WAS ABLE TO SAFELY PULL OVER TO WHERE I COULD TURN MY CAR OFF, TAKE THE KEY OUT OF THE IGNITION AND RESTART IT TO UNLOCK THE STEERING. SINCE THEN, (3 DAYS LATER) THIS HAS OCCURRED ANOTHER FIVE TIMES. NOT ALL INSTANCES HAVE BEEN WHILE TURNING A CORNER AND IT HAPPENS AT RANDOM SPEED. THE ONLY WAY I CAN UNLOCK THE STEERING IS BY SHUTTING THE CAR OFF, TAKING THE KEY OUT OF THE IGNITION AND TOTALLY RESTARTING IT. I LIVE IN HOUSTON, TX AND SPEND SEVERAL HOURS IN MY CAR EACH DAY JUST COMMUTING BACK AND FORTH FROM WORK ALONE. I AM TRULY TERRIFIED EACH TIME I GET IN MY CAR - ESPECIALLY ON THE INTERSTATES DURING RUSH HOUR. I SHOULD NOT HAVE TO FEEL LIKE THIS. THIS IS A MAJOR SAFETY ISSUE AND IN MY OPINION, FORD NEEDS TO ADMINISTER A RECALL! I HAVE AN APPOINTMENT SCHEDULED TO TAKE MY CAR IN BUT FROM EVERYTHING THAT I HAVE READ ONLINE, THE PARTS THAT ARE NEEDED TO REMEDY THIS PROBLEM ARE ALL ON BACK ORDER. PLEASE HELP! I KNOW THERE ARE SEVERAL OTHERS OUT THERE THAT ARE DEALING WITH THIS SAFETY ISSUE. DON'T LET IT GET TO THE POINT OF SOMEONE LOSING THEIR LIFE OR SOMEONE TAKING ANOTHER'S LIFE. PLEASE PLEASE PLEASE HELP!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Sep 12, 2012
IT HAS HAPPENED BEFORE TO MY WIFE ON TWO OTHER OCCASIONS. SO I TOOK THE CAR OUT AND DROVE IT AROUND AND WAS COMING BACK HOME AND AFTER TURNING ONTO OUR RODE AND GOT UP TO 45 MPH THE WRENCH LIGHT AND THE CHECK ENGINE LIGHT CAME ON AND LOSS ALL POWER. STEP ON THE GAS PEDAL AND THERE WAS NOTHING. ROLLED OVER TO THE SHOULDER AND PUT IN PARK AND WAITED FOR A COUPLE OF MINUTES AND RESTARTED IT. WENT ABOUT ANOTHER 300 YARDS AND IT DID IT AGAIN. DID SOME RESEARCH ON THE INTERNET AND FORD HAS BEEN HAVING THIS PROBLEM WITH THE FUSION AND THERE OTHER CARS LIKE THE ESCAPE. THEY ALL CAME DOWN TO THE THROTTLE BODY BEING BAD AND HAD TO BE REPLACED. BUT MY QUESTION IS IF THEY HAVE BEEN HAVING THIS PROBLEM FOR AWHILE WHY HASN'T FORD OR SOMEONE PUT A RECALL ON THESE THROTTLE BODY'S. THIS CAN CAUSE A SERIOUS ACCIDENT IF A PERSON IS GOING DOWN THE HIGHWAY AND THIS OCCURS THE PERSON COULD BE POSSIBLY REAR ENDED. *TR *JS
Steering, Electrical system, Sep 11, 2012
STEERING JUST QUIT ALL KINDS OF LIGHTS CAME ON THE DASH THEY REPLACED IT TWICE. AND IT STILL ISN'T RIGHT. *TR