2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, May 20, 2022
I was driving my car and the power steering failed. It was difficult to steer. Sometimes the power steering would work and sometimes it would not.
Steering, May 18, 2022
I have a 2011 Ford Fusion. There was a recall 15S18 which was a recall on the Electric Power Steering Assist. Where the vehicle may lose power steering. It claims extra effort may be required at lower speeds. It doesn't matter the speed, if this system goes out, it is extremely difficult to steer. It was replaced in my vehicle in 2015, before I owned it. Then the recall 15N01 came out, which was an extended warranty of the Electric Power Steering Assist. I purchased the vehicle and the Electric Power Steering Assist failed and was replaced in 8/2020. Now less than 2 years later the Electric Power Steering Assist has failed again and Ford refuses to warranty a part that they provided and installed. If I had purchased the part myself, it would have had a 2 year warranty. But it was provided and installed by Ford. This system failure is an extreme hazard. The vehicle becomes almost impossible to drive. It feels like Ford never resolved the initial problem that led to the first recall of the Electric Power Steering Assist.
Steering, May 10, 2022
on January 14th 2021 I brought this car in to address the power steering(15S18), airbags, and Fuel Tank and Canister Purge Valve recall (15S34). The dealer reprogrammed the PSCM at no charge, inspected the Fuel Tank and Canister Purge Valve and replaced the passenger side airbag...we did not realize the didn't do the driver side airbag at that time. The vehicle had 172k miles on it at this time. on April 25th the driver assist power steering failed so I brought the car in again on April 27th. The car now has 200k mile on it and they want to charge $3400 to replace the rack and pinion. They indicate the vehicle is reporting the u3000 error codes which are related to the 15S18 recall. Shouldn't they honor the recall since the issue is related to the recall? Also, I feel like they did not address the recall during the first visit and this potentially put my family at risk driving the car with the possibility of the power steering failing.
Steering, May 9, 2022
The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 46 MPH, the steering wheel locked while making a left turn. The contact instead turned right and the power steering warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering failure. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer had been notified of the failure. The approximate failure mileage was 165,000. The VIN was not available.
Air bags, May 6, 2022, crash
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 45 mph the driver lost control of the vehicle and drove off the road and crashed into a ditch. During the crash, the front end of the vehicle was severely damaged causing both the driver side and passenger side airbags to deploy. The contact indicated that the airbags did not immediately deploy and both occupants had sustained concussions when the driver made contact with the steering wheel and the passenger made contact with the dashboard. The driver also sustained a right leg injury. Both received medical attention where mediation was provided. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were notified of the incident. The failure mileage was 200,000.
Air bags, May 6, 2022
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Steering, May 4, 2022
On several occasions, when starting the car, an alert is displayed on the instrument panel that says "Power Steering Assist Fault", and the power steering system is inoperative. After restarting the car, the message usually goes away and the power steering is fully operational. There is already a safety recall for what seems to be a similar issue. That recall campaign number is 15V340000. For some reason, this car is not yet included in the recall.
Steering, May 1, 2022
After starting the vehicle, I was pulling out of my parking space when the steering wheel locked up. It required more effort on the steering wheel to turn the wheels so I could maneuver the vehicle through the parking lot. About that same time, I noticed a message come up in the information center in the instrument cluster that read, "Check Steering System". After moving through the parking lot for a minute, the steering assist returned and the steering wheel was no longer locked up. If a car had pulled out in front of me unexpectedly (which is a common occurrence where I live) while my steering assist was out, I would not have been able to avoid the impact. I found out through research through All Data there is a RECALL on the steering gear for my vehicle. I DID NOT RECIEVE A LETTER FROM THE MANUFACTURER REGARDING THIS DEFECT, which according to the recall I found, should have been mailed to me. I took the vehicle to the Ford dealership and they told me my vehicle was 1 year too old and 20,000 miles over the age and mileage limit to have the recall performed. They also wanted to charge me over $2500.00 to replace the steering gear. Since then, the steering wheel is locking up more frequently which is making me feel less and less safe while driving.
Steering, Apr 28, 2022
my Steering not working
Steering, Apr 27, 2022
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist failed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown.
Steering, Apr 27, 2022
While driving down the highway, vehicles braked suddenly. While slamming on breaks the electric power steering went out resulting in a near high speed collision. At the same time as the power steering being lost, the Advancetrac light illuminated on the instrument cluster as well as a message stating "power steering assist fault". Upon returning home and searching the vin in ford website there is a "customer satisfaction program" for the electric power steering efforts. Upon contacting the local dealership service department it was stated by them that the program had expired. Ford HQ was also contacted who stated the same and that all repairs would not be covered. If Ford knows this was an issue, then customers should have been made aware of the program. Notifications should have sent out as failure to notify has left faulty cars on the road and puts millions of drivers and passengers in the car and in surrounding cars, businesses, and public at risk every day. Customer program should also be a recall so notifications are mandatory. Near death experience should not be how people become informed of the issue.
Steering, Apr 26, 2022
My sister in-law was driving her 2011 Fusion and when pulling into a parking spot had no power steering. She has two kids that were with her and she could not turn the steering wheel. Luckily this happened as she was parking as we thank God it did not happen 3 minutes earlier on the interstate and God only knows what would have happened. The warning message came up and said steering assist fault so we know it has an issue now. The vehicle is headed to a trusted friends shop since Ford shows no recalls for this on this car. The idea that so many people are having this same issue and Ford is doing nothing about it is alarming. Is it going to take lives being lost before Ford wakes up and takes care of a known issue?
Steering, Apr 25, 2022
A loss of power steering assist code. Car hard to steer. Definite safety risk. Not yet taken to dealer. Is recall 15V340000 but have not received a notice that it pertains to my vehicle.
Steering, Apr 21, 2022
The power steering system faulted on multiple occasions while the vehicle was in motion. This made the vehicle hard to control while driving. The dealer confirmed a fault in the power steering system. The dealer inspected the car for repairs. The first two times the power steering faulted, there was no warning light or sound. The third time it faulted there was a warning light and sound.
Fuel system, Gasoline, Apr 20, 2022
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. The vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. The failure mileage was 103,140.
Other or unspecified, Apr 18, 2022
It started in January 2022 riding down the road, and the front left tire blew out. While replacing the tire is when the first, of more than a dozen lug nuts / studs/bolts broke off. This would make the car make a weird noise causing the tires to make a weird noise and it be the wheel wobbling. When you’d get up to 45mph or so it would cause the whole to shake and make a noise as well. I went to B&B Tire to have front pads, all rotors and a master cylinder replaced. They said 40% was left on pads and rotors. Also that the used master cylinder wasn’t any good? So, none of the maintenance seemed to resolve the brakes. They were kinda of stumped ?The lug nuts/ studs/ bolts all the way around have either had to be replaced, or sporadically came loose, broke off on there own. It as if the wheels/ lug nuts/ studs/ bolts and brakes are a combination of issues working against each other. We are riding with every tire missing at least one of the three. Some tires are missing more. No, we realized something wasn’t right with the wheels/ lug nuts/ studs/ bolts/ brakes with the first front left tire blew out. Now the back right wheel is giving us trouble. The front left only has 3 lug nuts/ studs/ bolts holding it on. I have photos of the ones that had to be replaced, and what’s on the wheels at this point. The tire pressure light stays on. Whether you just put right amount of air in each on or not. The front left tire was the beginning of everything. I’ve found a tire weight that fell off in my driveway. I called in and filed a complaint via telephone. The photos in this complaint all apply to the ODI# below. VIN #:[XXX] ODI #: 11460546 ( 506503) I found a Recall for 2011 Ford Fusion NHTSA: Campaign #:11V574000 (NHTSA Recall 11V-574 ) & Ford Recall#: 11S23 Campaign Recall #: 11S23 I have more photos I have to email you at vsh@dot.gov INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Service brakes, Apr 18, 2022
Advancetrac light started turning on, then about the 3rd time the light flashed electric brakes went away and was left with extremely hard to press hydraulic brakes. Just to SCAN the car ford wants $200 because they have a proprietary system...
Steering, Apr 16, 2022
EPAS has gone out AGAIN! EPAS was repaired in 2016 before I bought my Ford Fusion Hybrid, was replaced in 2019 under dealer warranty, and as soon as I have a tune up and front end alignment done two days later while I’m driving EPAS goes out again. Almost $3000 is what it costs to fix this faulty part and I should not have to keep fixing it after repairs are made. Now I’m being told that it will not be fixed under CSP because it’s already been fixed by the original owner and I am not the original owner. I’m very upset and my car is just sitting there with 6K left to pay on it! I don’t have the money to fix this vehicle for a 3rd time.
Service brakes, Apr 15, 2022
During winter driving conditions, the antilock brake system engaged. Following the engagement of the antilock brake system, the brake pedal would press all the way to the floor and very little braking was available from the brake system. Distances to stop the car were extremely long and the car was inherently unsafe to drive on the road. There were no warning indications on the car. It was determined by a Ford dealer that the hydraulic control unit failed and needed to be replaced. Upon repair, the braking system returned to normal function. I have the failed HCU in my possession.
Service brakes, Apr 14, 2022
My 2011 Ford Fusion SE is experiencing a brake system failure similar to the one noted in NHTSA Recall 19V-904. The recall pursuant to NHTSA Recall 19V-904 only applies to model years up to 2010. I contend the brake system failure continues to be prevalent but Ford is refusing to acknowledge the failure as applicable to the recall simply due to the model year. No warning indicator appeared.
Steering, Apr 13, 2022
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic and diagnosed with code U300 - Power Steering Control Module (PSCM) failure. The mechanic related the failure to an unknown recall and informed the contact that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was then taken to the dealer, but the dealer informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. The error code that qualifies the vehicle for this recall repair, and evidence from Ford.com saying that safety recalls do not expire.
Wheels, Apr 12, 2022
The contact owns a 2011 Ford Fusion. The contact stated that seventeen lug nuts had fractured and detached from the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 241,506. The contact stated that Ford Motor Company had their vehicle listed as MY2013 although it is a MY2011. This may be the reason why their VIN was not a part of the recall that involved the same issues with their vehicle.
Air bags, Apr 7, 2022
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that unknown dealers were contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Steering, Apr 6, 2022
In the middle of driving, my car popped up two alerts: "service advancetrac" and "service power steering". Nothing else occurred, and I got to my destination and turned the car off. When leaving again, I turned the car on, and the power steering didn't work. The warnings were still present. While driving, turning the steering wheel was very difficult, much more difficult than older cars with manual steering. At slow speeds, I felt it was dangerous to drive as I couldn't guarantee my ability to turn properly.
Steering, Apr 2, 2022
Wife called and said when she started he car she could not turn the wheel. I went to pick up the car and realized the power assist was not working. Took the car to the dealer where it was purchased by us. Was told that there was a recall on this component but that it had expired and our warranty expired 3 months before the incident. Dealer said the recall might be extended because so many people had reported this same problem. Paid $2500 to get the repair. Seems like there are a very high number of cars with this problem. Mileage on our car was only 72,000. None of the other 5 Ford cars we purchased since 2011 had similar problems with the steering.