2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Apr 26, 2021
EVER SINCE FORD MOTOR CO. INSTALLED A NEW STEERING BOX DUE TO ONE OF THE PAST RECALLS, THE STEERING LOCKS UP AT RANDOM BUT MAINLY WHEN BACKING UP AND TURNING AT THE SAME TIME. HOWEVER, IT HAS LOCKED UP WHEN TRAVELING WITHIN TRAFFIC (IN THE CITY AND FREEWAY) WHICH IS VERY SCARY.
Air bags, Apr 25, 2021
RECEIVED A RECALL NOTICE FOR THE DRIVERS SIDE AIRBAG. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE AND WOULD LIKE A LOANER UNTIL THE REPAIR PARTS ARE AVAILABLE. THIS SAME VEHICLE HAD A PASSENGER AIRBAG RECALL. AND A LOANER VEHICLE WAS PROVIDED. THIS NEW RECALL IS MORE SERIOUS GIVEN IT IS ON THE DRIVERS SIDE.
Steering, Apr 20, 2021
TL* THE CONTACT'S NIECE OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER NIECE WAS DRIVING APPROXIMATELY 15 MPH THROUGH A ROUNDABOUT, THE VEHICLE LOSS POWER STEERING ASSIST WITH A MESSAGE ON THE INSTRUMENT PANEL. THE STEERING WHEEL STIFFENED. THE VEHICLE BEGAN TO DRIVE FORWARD WHILE SHE WAS ATTEMPTING TO TURN THE STEERING WHEEL. THE CONTACT'S NIECE WAS FORCED TO COME TO A COMPLETE STOP TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE THEN RESUMED NORMAL DRIVING FUNCTIONALITY. HER NIECE THEN TOOK THE VEHICLE TO BELL FORD (1200 NJ-27, WOODBRIDGE TOWNSHIP, NJ 07067) WHERE THEY INFORMED HER OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THE VEHICLE WAS UNDER WARRANTY FOR THE POWER STEERING FAILURE. THE CONTACT THEN CALLED MAPLECREST FORD LINCOLN OF UNION (2800 SPRINGFIELD AVE SUITE 1, VAUXHALL, NJ 07088) AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER A WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Service brakes, Hydraulic, Apr 14, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE BRAKE PEDAL WAS STUCK TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE BRAKES NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,871.
Fuel system, Gasoline, Apr 13, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE REFUELING THE VEHICLE, HE NOTICED THAT GASOLINE WAS LEAKING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Steering, Apr 13, 2021
THE 'POWER STEERING ASSIST FAULT' WARNING LIGHT STARTED COMING ON SPORADICALLY AS OF 3-25-2021 WHEN I START MY CAR. IF I TURN THE CAR OFF AND TURN IT BACK ON, THE WARNING MESSAGE GOES AWAY. I READ THE FORD DID A RECALL ON SOME 2011 FORD FUSIONS FOR THIS PROBLEM BUT MY VIN IS NOT INCLUDED IN THE RECALL. IF MY FUSION IS HAVING THE VERY SAME PROBLEM AS THE RECALLED FUSIONS, I DO NOT UNDERSTAND WHY MY FUSION IS NOT INCLUDED IN THE RECALL.
Service brakes, Apr 13, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE CONTACT BECAME AWARE OF AN EXCESSIVE BRAKE PEDAL TRAVEL WHENEVER THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE BRAKE FLUID. THE CONTACT STATED THAT APPROXIMATELY 15 MILES LATER AFTER THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND CONTACTED J.C. LEWIS FORD HINESVILLE (309 W. OGLETHORPE HWY, HINESVILLE, GA 31313, (912)257-4833) WHO CONFIRMED THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Steering, Apr 12, 2021
MY LOCAL FORD DEALERSHIP REPLACED THE STEERING BOX A COUPLE OF YEARS AGO AND EVER SINCE THE CAR'S STEERING LOCKS UP WHEN I TURN THE STEERING TO THE RIGHT QUITE A WAYS AND TRY TO PARALLEL PARK IN REVERSE.
Electrical system, Engine, Apr 12, 2021
AFTER HAVING THE TAKATA AIRBAG RECALL TAKEN CARE OF BY FRANKLIN FORD LINCOLN THE ENGINE OIL LIGHT WAS ON AND THE BATTERY KEPT DRAINING AND HAD TO BE REPLACED TODAY. FORD CLAIMS THAT THEY DID NOTHING INCORRECT IN THE RECALL BUT PRIOR TO TAKING MY CAR TO FORD THE BATTERY AND 02 SENSOR WERE IN FINE WORKING ORDER. AFTER THE RECALL THEY WERE NOT. AFTER REPLACING THE BATTERY TODAY THE CAR STILL HESITATES TO START AND THE AC SYSTEM KEEPS MAKING A CLICKING NOISE. THIS WAS NOT HAPPENING BEFORE THE RECALL WAS PERFORMED. I DON'T THINK THAT MY CAR WILL EVER BE THE SAME AND IT IS ALL DUE TO FORD LINCOLN OF FRANKLIN REPLACING THE AIRBAGS.
Air bags, Apr 5, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Apr 2, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AT HER RESIDENCE. THE CONTACT STATED THAT SHE EXPERIENCED THE FAILURE ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ELECTRONIC STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED THREE TIMES PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,343. *DT*DT THE CONTACT HAS STATED THAT THE PROBLEM OCCURRED ONCE WHILE TRAVELING ON THE HIGHWAY AT A SPEED OF 70MPH. THE CONTACT STATED THAT THEY WERE ALMOST IN A COLLISION AND WERE STUCK ON THE HIGHWAY, WAITING TO BE TOWED.
Structure, Mar 22, 2021
DRIVER SIDE DOOR HANDLE MALFUNCTION. CAN'T OPEN DOOR FROM INSIDE. HAD TO ROLL WINDOW DOWN AND OPEN FROM OUTSIDE. SAW MANY OTHER COMPLAINTS ABOUT THIS SAME THING.
Steering, Mar 19, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS LOCKED MAKING THE VEHICLE UNDRIVEABLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND UNLOCK THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.
Steering, Mar 18, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING CEASED. THE CONTACT RESTARTED THE VEHICLE FOR THE POWER STEERING TO FUNCTION PROPERLY. THE FAILURE BECAME MORE PERSISTENT OVER TIME. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED ALONG WITH AN UNKNOWN ERROR MESSAGE. THE VEHICLE WAS TAKEN TO WOODY ANDERSON FORD (2500 JORDAN LN NW, HUNTSVILLE, AL 35810, (256) 513-4597) WHO STATED THAT THE KEY NEEDED TO BE REPLACED. ADDITIONALLY, A SPECIAL TOOL WAS NEEDED TO REMOVE THE CODE THE VEHICLE WAS DISPLAYING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Air bags, Fuel/propulsion system, Mar 17, 2021
AIRBAG: TOOK CAR IN FOR PASSENGER AIR BAG RECALL, GOT THE CAR BACK AND NOW THE PASSENGER AIRBAG LIGHT NOT WORKING PROPERLY AND THEY WANT TO CHARGE ME. IT WAS FINE TILL THE RECALL ISSUE FOR THE PASSENGER AIRBAG. FUEL SYSTEM: EVERY TIME I FILL MY GAS TANK (I NEVER TOP OFF), MY CAR STALLS OUR OR BUCKS. AFTER 40 OR SO MILES IT WONT DO IT ANYMORE UNTIL I FILL UP AGAIN. I'VE EVEN HAD IT STALL GOING 40 MPH.
Wheels, Mar 15, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE WHEEL STUDS TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Steering, Mar 14, 2021
WE WERE DRIVING DOWN THE ROAD WHEN AN ERROR POPPED UP ON THE CARS SCREEN SAYING SERVICE POWER STEERING WE PULLED OVER INTO A GAS STATION TURNED THE CAR OFF CAME BACK TO TURN IT ON AND THE STEERING WHEEL WAS PRACTICALLY IMPOSSIBLE TO MOVE. THIS IS THE SECOND TIME THIS HAPPENS. LAST TIME THE SAME EXACT THING HAPPENED OUT OF NOWHERE COMPLETELY UNEXPECTED. WE TOOK IT TO THE FORD DEALER AND WE'RE TOLD IT WAS A RECALL AND THEY FIXED IT. I FIND IT TO BE EXTREMELY DANGEROUS THAT THIS ISSUE IS HAPPENING ONCE AGAIN SUCH A SHORT TIME LATER. SPECIALLY BEING THAT THIS IS A CAR THAT BARELY GETS ANY USE. THANK GOD WE WERE NOT ON A HIGHWAY BECAUSE IT'S SUCH A DANGEROUS SITUATION. ATTACHED IS A PICTURE OF THE PAPERWORK WE RECEIVED WHEN THE PROBLEM WAS SUPPOSEDLY RESOLVED 2 YEARS AGO. WE ARE NOW BEING TOLD THAT THEY WILL NOT FIX THIS ISSUE S IT WILL BE MORE THAN $1000 TO FIX.
Steering, Mar 12, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE TURNING RIGHT INTO A PARKING SPACE, THE CONTACT NOTICED THE POWER STEERING ASSIST FAULT LIGHT WAS ILLUMINATED. THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO LINDSEY FORD (11250 VEIRS MILL RD, WHEATON, MD 20902, 888-457-7005) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWERING STEERING GEAR NEEDED TO BE REPLACED HOWEVER, THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO KOONS FORD (3111 AUTOMOBILE BLVD SILVER SPRING MD, 20904) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,200. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Mar 12, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE DRIVER STOPPED THE VEHICLE BY USING THE PARKING BRAKE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Service brakes, Mar 10, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITHOUT PROPERLY STOPPING THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO STOP THE VEHICLE BY USING THE PARKING BRAKES. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT'S HUSBAND REPLACED THE BRAKE PADS HOWEVER, THE FAILURE PERSISTED. THE CONTACT CALLED HEARTLAND FORD (1810 HIGHWAY 25B NORTH, HEBER SPRINGS, AR 72543, (501) 362-8211) WHERE IT WAS DIAGNOSED WITH NEEDING THE ABS MODULE TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH MANUFACTURER COMMUNICATION NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, NEITHER THE VIN NOR THE MODEL YEAR WERE INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
Steering, Other or unspecified, Mar 4, 2021
POWER STEERING FAULT MY CAR I COULDN'T STEER THE CR
Service brakes, Mar 4, 2021
I HAVE HAD TO PUSH MY BRAKES TO THE FLOOR - VERY SCARY BECAUSE I DID NOT THINK I WOULD STOP THIS TIME. BRAKE PADS AND BRAKE MASTER CYLINDER HAVE ALL BEEN REPLACED AND FOUND OUT IT IS THE ABS. I HAVE NO BRAKES NOW!
Fuel/propulsion system, Mar 1, 2021
FUEL TANK IS CRACKED AND ACTIVELY LEAKING FUEL. THERE WAS A RECALL FOR THIS ISSUE, CLEARLY IT DID NOT FIX THE PROBLEM.
Steering, Service brakes, Feb 28, 2021
WHILE DRIVING SLOWLY INTO A PARKING LOT TO CHECK REAR WHEEL SOUNDS, MESSAGE "POWER STEERING ASSIST FAULT" APPEARED ON THE DASH. EXTREMELY DIFFICULT TO TURN WHEEL AND COULD NOT BACKUP. DEALER DIAGNOSIS ON 2/23/21 WAS "REAR CALIPERS SEIZED" AND STEERING GEAR NEEDS REPLACEMENT.
Service brakes, Feb 27, 2021
THE BRAKE PEDAL WENT DOWN TO THE FLOOR BOARD WHEN TRYING TO STOP AT A TRAFFIC LIGHT AND 2 WEEKS LATER AT A STOP SIGN. THE PEDAL SINCE THE 1ST TIME IS A BIT SOFT.