2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Electrical system, Feb 27, 2021
MY DAUGHTER WAS DRIVING HER FORD FUSION WHEN THE POWER STEERING STOPPED WORKING.
Steering, Feb 26, 2021
ANOTHER FUSION WITH POWER STEERING ASSIST NOT FUNCTIONING. RECALL 15S18 NOT APPLYING TO MANY OF THE DEFECTIVE STEERING VEHICLES. HOW CAN ONLY SELECT VEHICLES ONLY BE EFFECTED WITH THE SAME PARTS ON ALL? PRAYING FOR A MIRACLE NO ONE LOSES THEIR OR A FAMILY MEMBER LIFE OR LIVES.
Steering, Feb 22, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOSS POWER STEERING ASSIST. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO GATEWAY FORD (1055 W ANDREW JOHNSON HWY, GREENEVILLE, TN 37745) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THREE MONTHS LATER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Steering, Feb 20, 2021
POWER STEERING WENT OUT AND IT'S VERY DANGEROUS
Steering, Feb 20, 2021
NHTSA AND FORD CHERRY PICKED SEVERAL MODELS OF 2011/2012 FUSION MODELS OUT OF A POWER STEERING RACK SENSOR RECALL. IF YOU CHECK ENOUGH BLOGS YOU WILL FIND THAT THIS LEAVES OUT TENS OF THOUSANDS OF VEHICLES AND MANY HAVE EXPERIENCED LOSS OF POWER STEERING INCLUDING MYSELF. I REPLACED OUT OF POCKET ONE TIME AND 50000 MILES LATER THE ISSUE RETURNED. FORD SHOULD BE ASHAMED FOR THIS. NEVER AGAIN.
Steering, Feb 11, 2021
THE POWER STEERING ASSIST QUIT WORKING FOR MULTIPLE SECONDS MULTIPLE TIMES OVER A PERIOD OF 5 YEARS WHILE THE VEHICLE WAS STILL UNDER THE EXTENDED 10 YEAR WARRANTY AFFORDED US VIA THE SAFETY RECALL 15S18. EACH TIME WE BROUGHT THE VEHICLE IN TO BE CHECKED FOR DTCS, THERE WERE NO DTCS PRESENT PROBABLY BECAUSE THE FAILURE WOULD ONLY OCCUR FOR ABOUT 3 SECONDS. NOT LONG ENOUGH TO SET A DTC. AT TEN YEARS AND 28 DAYS AFTER THE IN SERVICE DATE OF THE VEHICLE THE POWER STEERING ASSIST FAILED FOR ABOUT 15 SECONDS, JUST LONG ENOUGH TO SET A DTC. WHEN THE RACK FAILED, THE STEERING WAS NEARLY IMPOSSIBLE TO TURN AND MAY HAVE RESULTED IN AN ACCIDENT IF THE FAILURE WOULD HAVE OCCURRED WHILE ACTUALLY DRIVING DOWN THE ROAD. LUCKY FOR US WE WERE STILL IN THE DRIVEWAY IN GEAR BUT NOT MOVING. FORD DIAGNOSED THE PROBLEM AS A FAILED POWER STEERING RACK, BUT SINCE WE WERE 28 DAYS PAST THE TEN YEARS, THEY REFUSED TO INSTALL A POWER STEERING RACK UNDER THE TERMS OF THE RECALL. WE HAD TO PAY $2100 FOR A REPLACEMENT POWER STEERING RACK.
Service brakes, Feb 10, 2021
LOST BRAKE PEDAL, GOES TO FLOOR ABS MODULE BAD ON MY 2011 FUSION. FORD IS AWARE OF THIS ISSUE AND WONT DO NOTHING ABOUT IT..SEVERE SAFTY ISSUE
Steering, Feb 9, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE ELECTRIC POWER STEERING FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE SERVICE POWER STEERING AMD STABILITY TRACTION WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOB-BOYD FORD (2840 N COLUMBUS ST, LANCASTER, OH 43130, (740) 654-1122) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000.
Steering, Lane departure, Feb 8, 2021
THERE WAS A SAFETY RECALL FOR THE 2011 FORD FUSION, HOWEVER, I PUT MY VIN INTO FORD'S SYSTEM TO ACCESS THE POWER STEERING ASSIST FAILURE RECALL, AND IT DOES NOT COME UP. THE 2011 FORD FUSION AND OTHER YEARS WERE RECALLED BY FORD, YET IT DOESN'T SHOW FOR MY CAR. I NEED THIS REPAIR COMPLETED, AS THIS VEHICLE IS UNSAFE IN ITS CURRENT STATE. I WAS DRIVING THE VEHICLE ON THE CITY STREETS AND THE HIGHWAY, IT LOST ALL STEERING CONTROL. I WAS IN FEAR OF MY LIFE. I COULD BARELY TURN THE STEERING WHEEL AND HAD TO MANEUVER TWO LANES OF TRAFFIC TO COME TO A STOP. I HAVE NOT HAD THE CAR FOR LONG, YET IT SITS IN THE GARAGE BECAUSE IT IS UNSAFE AND UNDRIVEABLE. I NEED TO KNOW WHY MY 2011 FORD FUSION IS NOT COVERED. FORD KNEW ABOUT THE FAULTY STEERING RACKS IN THESE VEHICLES AND REFUSE TO REPAIR OR OFFER A REMEDY FOR SOME OF THE SAME MODEL YEAR VEHICLES.
Steering, Feb 5, 2021
TWICE IN THE PAST YEAR, I HAD A POWER STEERING ASSIST FAIL WHEN IT WAS PARKED AT A STORE. THE FIRST TIME, IT WAS OKAY AFTER I LET IT SIT FOR 1/2 HOUR. LAST WEEK, WHEN I GOT IN MY CAR, IT FAILED AGAIN. I WAS ABLE TO DRIVE IT 8 MILES AND PARKED IT AT THE DEALER. THEY COULDN'T SCEDULE IT TIL MARCH. I HAD TO GO HOME 20 MILES AWAY. WHEN I GOT BACK IN, IT WAS OKAY. HAS THERE BEEN A RECALL? OR SHOULD I HAVE MY MECHANIC LOOK AT IT?
Fuel system, Gasoline, Feb 3, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOULEVARD FORD LOCATED AT 40 BRIDGEVILLE RD, GEORGETOWN, DE 19947 WHO DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 90,000.*DT*JB
Steering, Feb 1, 2021
I WAS DRIVING ON MY WAY HOME AND ALL OF A SUDDEN MY POWER STEERING WENT OUT. BECAUSE OF THIS I HIT A CURB AND POPPED A TIRE BUT LUCKILY NO ONE WAS HARMED. I LOOKED INTO THE ISSUE AND SAW MANY OTHERS HAVE HAD SIMILAR PROBLEMS AND I DISCOVERED THAT THERE WAS A RECALL FOR THAT SAME PART (RECALL #15S18). I CONTACTED MY LOCAL FORD DEALERSHIP AND THE SERVICE MANAGER LAUGHED AT ME SAYING IT WAS MY FAULT FOR HITTING THE CURB AFTER TELLING HIM I HIT THE CURB BECAUSE THE STEERING WENT OUT. AFTER MORE DISCUSSION THEY REFUSED TO GRANT THE RECALL BECAUSE I WAS ONE MONTH PAST THE WARRANTY DATE AND IT WOULD COST OVER $2000 TO FIX. IF THIS WERE TO HAVE HAPPENED TO ME ON THE HIGHWAY I COULD HAVE BEEN KILLED. LUCKILY IT WAS ON A STREET CLOSE TO MY HOME. ALTHOUGH I WASN'T INJURED, SOMEONE ELSE MAY HAVE BEEN OR MAY BE IN THE FUTURE.
Service brakes, Forward collision avoidance, Feb 1, 2021
BRAKES ALWAYS NEED TO BE PUSHED ALL THE WAY TO THE FLOOR TO STOP SINCE THE CAR WAS PURCHASED
Steering, Jan 25, 2021
WHILE DRIVING WITH MY THREE CHILDREN THE POWER STEERING WENT OUT ON THE CAR. I WAS ABLE TO GET THE CAR HOME WITHOUT AN ACCIDENT. I COULD NOT PARK ON THE STREET AS THE LACK OF POWER STEERING MADE IT IMPOSSIBLE. ONCE PARKED WE TURNED THE CAR OFF AND STARTED TO LOOK INTO POSSIBLE PROBLEMS.
Steering, Jan 24, 2021
2011 FORD FUSION. POWER STEERING ASSIST FAULT APPEARED MANY TIMES WHEN STARTED THE VEHICLE. THE MESSAGE TENDS TO DISAPPEAR BY TURNING OFF/ON THE VEHICLE. ONE TIME STEERING LOST POWER WHILE DRIVING AT 30MPH. TURNED THE VEHICLE OFF/ON ON MIDDLE OF THE ROAD AND THEN THE ISSUE DISAPPEARED. HAVE NO CONFIDENCE NOW IN DRIVING THIS VEHICLE. OWN THIS VEHICLE FOR ONE YEAR AND 173100 MILE ON IT.
Service brakes, Jan 22, 2021
WHILE DRIVING ON A CITY STREET, I WAS COMING TO A STOP SIGN. THERE WAS SNOW ON THE ROAD AND THE ABS KICKED IN, AND THE PEDAL WENT TO THE FLOOR. SINCE THEN THE PEDAL GOES TO THE FLOOR EVERY TIME I USE THE BRAKES.
Steering, Jan 21, 2021
POWER STEERING ASSIST FAULT BEGAN TO APPEAR RANDOMLY, SAME AS DESCRIBED FOR THE OTHER RECENT COMPLAINTS. USUALLY CAN BE CLEARED BY TURNING OFF/ON, BUT A DEFINITE SAFETY ISSUE IF IT OCCURS WHILE DRIVING.
Steering, Jan 18, 2021
LOSS OF POWER STEERING AND CONTINUED INTERMITTENT POWER STEERING ASSIST FAULT AFTER REPROGRAMMING . FORD AND LOCAL DEALERSHIP ART HILL FORD REFUSE TO ACKNOWLEDGE ISSUE AS AN ACTIVE RECALL AFTER PERFORMING PROGRAMMING INSTEAD OF GEAR REPLACEMENT BACK ON 02/17/18
Steering, Jan 18, 2021
WHEN THE VEHICLE IS FIRST STARTED, THERE IS POWER STEERING. THEN AFTER DRIVING FOR 5 MINUTES OR SO, IT LOSSES POWER STEERING AND GOES INTO MANUAL STEERING MODE. THIS HAPPENED 3 OR 4 TIMES AND NOW THERE IS NO POWER STEERING AT ALL. THERE WAS A RECALL DEALING WITH THIS ISSUE IN 2015 BUT I DID NOT OWN THIS VEHICLE AT THIS TIME AND AM UNSURE IF THE RECALL WAS REPAIRED. THE CAR ONLY HAS 140,000 MILES.
Steering, Jan 13, 2021
WHEN I BROUGHT THE 2011 FORD FUSION THE POWER STEERING FAULT CAME ON AND WENT ON AND OFF AND HAD CAR LOOKED AT THEY DID NOT DETECT A PROBLEM THIS WAS LIKE 11/2018 AND THEN LATER ON IN FACT YEARS LATER THE POWER STEERING FAULT CAME ON AND OFF AND FINALLY STAYED ON WITHOUT GOING OFF. IT WAS DIFFICULT TO STEER CAR. WAS ON THE ROAD HAD TO BE VERY CAREFUL DRIVING HOME. I HAD THE CAR LOOKED AT AND FOUND OUT THAT THERE WAS A RECALL BUT IT HAS SINCE EXPIRED FOR A RACK AND PINION AND THAT I WOULD BE LIABLE FOR THE COST TO REPAIR. THE FIRST PART OF THE RECALL WAS TO TRY TO RESET IT BUT IN MY CASE IT DID NOT WORK SO I WAS OUT OF 160 AND HAD TO PAY FOR FURTHER REPAIR A RACK AND PINION, WHICH WAS IN UPWARDS OF 1500. HAD I KNOWN ABOUT THE RECALL I WOULD'VE GOT IT REPAIRED BEFORE I BROUGHT THE CAR. THEY TOLD ME THE RECALL HAD EXPIRED IN 2019 THEY COULD NOT REPAIR IT. I AM VERY DISAPPOINTED IN THEY WAY THEY HANDLED IT I THINK THEY SHOULD HAVE AT LEAST COVERED THE PARTS.
Steering, Jan 12, 2021
WHILE IN MOTION, THE VEHICLES POWERED STEERING GAVE OUT - WITH THE FAILURE OF 'SERVICE ADVANCED TRACK'. TURNING THE WHEEL BECOMES NEARLY IMPOSSIBLE - IT'S EXTREMELY DANGEROUS. OFTEN, BEFORE THE 'SERVICE ADVANCE TRACK' FAILURE, WHEN STARTING UP THE CAR, IF I STARTED TURNING IT WOULD FLASH A WARNING RELATED TO THE STEERING - I HAVE TO WAIT ABOUT 5 SECONDS BEFORE TURNING. I'VE TOLD VARIOUS MECHANIC SHOPS ABOUT THIS ISSUE (WHEN INTERMITTENT) AND THEY WERE BEEN UNABLE TO DIAGNOSE IT. SINCE I PURCHASED THE VEHICLE YEARS AGO, I NOTICED THAT THE STEERING LEANS SLIGHTLY TO THE RIGHT. THE 'SERVICE ADVANCE TRACK' FAILURE HAS OCCURRED ONCE IN THE PAST AND THE RESOLUTION WAS QUITE EXPENSIVE / UNWIELDY ($2K) - IT INVOLVED REPLACING THE AXLE, AMONGST OTHER COMPONENTS, THAT WERE DAMAGED BECAUSE OF THE STEERING ISSUES. THIS OCCURRING TWICE, IN BOTH CASES WHILE DRIVING THE VEHICLE (POSSIBLY UNDER HIGHWAY CONDITIONS), HAS BEEN EXCEEDINGLY WORRISOME & STRESSFUL. IN AN INSTANT, TURNING REQUIRES A TREMENDOUS AMOUNT OF EFFORT - I AM CERTAIN, IN SOME SITUATIONS, THIS SUDDEN STEERING FAILURE WOULD HAVE RESULTED IN HORRENDOUS ACCIDENTS. THE FIRST TIME THE 'SERVICE ADVANCED TRACK' FAILURE OCCURRED: RESTARTING THE VEHICLE ALLOWED IT TO BECOME DRIVABLE - ENOUGH THAT I COULD BRING IT TO VARIOUS MECHANICS. I BELIEVE I WAS TOLD I COULD REPLACE BASICALLY THE ENTIRE STEERING SYSTEM, FOR AN EXORBITANT PRICE, BUT, THE MECHANICS COULD NOT EVEN GUARANTEE IT WOULD FIX ANYTHING. THIS TIME, IT WAS WHOLLY UNDRIVABLE.. NOW THAT THIS HAS OCCURRED A SECOND TIME, I HAVE ABSOLUTELY NO CONFIDENCE THAT THE ELECTRIC STEERING IN THIS VEHICLE IS SAFE - IT GENUINELY WORRIES ME THAT THIS VEHICLE IS ON THE ROAD. UNLESS FORD CAN WHOLLY DIAGNOSE, RECALL AND FIX THIS ISSUE, I WILL BE SELLING THE VEHICLE AND BUYING A NEW ONE - FOR MY SAFETY, MY PASSENGERS SAFETY & THE SAFETY OF OTHER DRIVERS ON THE ROAD.
Steering, Jan 11, 2021
POWER STEERING ASSIST FAULT - NO POWER STEERING IN CAR
Service brakes, Jan 8, 2021
FOLLOWING AN ABS BRAKE EVENT, MY BRAKE PEDAL WAS NOTED TO SINK SLOWLY TO THE FLOOR WHEN BRAKING. NO FLUID WAS LOST. I READ THE RECALL NOTICE DETAILS FOR THE HCU ON AN 2010 FUSION (19S54). FROM THIS, I WAS ABLE TO DETERMINE THAT IF I BRAKED ON GRAVEL, I COULD CAUSE THE ABS TO ACTIVATE AND CORRECT THE ISSUE. THAT WORKED GREAT FOR SEVERAL WEEKS, BUT WHILE MY DAUGHTER WAS DRIVING THE CAR, THE SINKING PEDAL ISSUE RESUMED. SHE IS NOT AN EXPERIENCED DRIVER. I'D LIKE TO TAKE IT TO THE FORD DEALER FOR DIAGNOSIS AND REPAIR. I SEE THE INVESTIGATION 19S54 INCLUDED 2006 TO 2012 MODELS; HOWEVER, THE RECALL FOR SOME REASON ONLY COVERS TO 2010. WHAT'S UP? CAN I GO GET MY CAR FIXED? OR DO I NEED TO WAIT UNTIL MY DAUGHTER HAS AN ACCIDENT?
Steering, Jan 8, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 104,000.
Steering, Jan 7, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT. THE VEHICLE WAS TAKEN CLASSIC FORD OF SMITHFIELD (1324 N BRIGHTLEAF BLVD, SMITHFIELD, NC 27577) BUT WAS NOT DIAGNOSED OR REPAIRED, DUE TO THE DIAGNOSTIC AND THE REPAIR FEES. THE VEHICLE WAS LATER TAKEN TO FIRESTONE AND WAS DIAGNOSED THAT THE STEERING ROD AND RACK & PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,603.