2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jan 6, 2019
WENT TO WORK WHILE PARKING THE CAR IN THE STREET THE ELECTRIC POWER STEERING FAIL. I CALL ONE DEALER TOLD ME NO APPOINTMENT FOR AT LEAST 3 WEEKS I WILL CONTACT ANOTHER DEALER. I HAD IT CHECKED BY AN INDEPENDENT MECHANIC HE SAID THAT THE POWER ELECTRIC RACK-AND-PINION FAIL. CAN'T DRIVE THE CAR I WAS LUCKY IT HAPPENED WHEN I WAS PARKING AND NOT WHEN I WAS DRIVING
Wheels, Jan 2, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE TIRE CHECK BY BILL KAY FORD (14633 SOUTH CICERO AVE, MIDLOTHIAN, IL 60445), THE MECHANIC NOTICED THAT THE LUG NUTS WERE SWOLLEN. THE DEALER PERFORMED A DIAGNOSTIC TEST AND CONFIRMED THAT THE LUG NUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 78,000. *TT*JB CONSUMER STATED DEALER DID NOT FINISHED SERVICING THE VEHICLE SAFETY AND BRAKE INSPECTION.*JB
Steering, Jan 2, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. ALSO, "POWER STEERING ASSIST" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO LEBANON FORD (425 MIRACLE MILE, LEBANON, NH 03766, (603) 448-3363), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 157,000.
Steering, Jan 2, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). STONEHAM FORD (LOCATED AT 185 MAIN ST, STONEHAM, MA 02180, (877) 204-2822) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Steering, Traction control system, Jan 2, 2019
POWER STEERING AND TRACTION CONTROL WERE LOST. I WAS JUST TOLD BY THE DEALERSHIP SERVICE DEPARTMENT THAT IT WAS BECAUSE I HAD THE SPARE TIRE ON MY VEHICLE.
Steering, Jan 2, 2019
ON DEC 22, DAUGHTER WAS BACKING OUT OF PARKING SPOT AND WAS UN-ABLE TO TURN THE STEERING WHEEL. ( POWDER STEERING FAULT APPEARED ON THE DASH ) PULLED BACK INTO THE PARKING SPOT TURNED OFF CAR AND CALLED ME FOR HELP. WHEN WE STARTED THE CART THE FAULT WENT AWAY AND WAS ABLE TO DRIVE THE CAR HOME WITHOUT ISSUE. HAD THE CAR TOWED TO IMPERIAL FORD, THEY HAD THE CAR FOR A WEEK AND WAS UNABLE TO DUPLICATE THE ERROR FAULT. NO REPAIR DONE.
Steering, Air bags, Electronic stability control (ESC), Jan 2, 2019
MY AIRBAG LIGHT HAS BEEN ON FOR A MONTH NOW AND EVERY TIME I CALL FORD THEY TELL ME THAT MY CAR ISN'T UP FOR A RECALL. THIS IS VERY DANGEROUS AND IT HAS AFFECTED MY HORN, OR ANYTHING ELSE CONTROLLING MY STEERING WHEEL. MY POWER STEERING HAS BEEN REPLACED TWICE. I NEED FOR SOMEONE TO CHECK INTO THIS MATTER FOR ME PLEASE
Steering, Dec 26, 2018
AS DRIVING THE POWER STEERING ASSIST FAILED CAUSING THE VEHICLE TO GO TO MANUAL STEERING AND LOSING CONTROL IN A TURN. THIS IS MY DAUGHTER'S CAR WHO'S GOING TO COLLEGE AND HAS TO DRIVE DOWN THE MOUNTAIN IN ORDER TO GET TO AND FROM COLLEGE IS A MAJOR SAFETY ISSUE BECAUSE IF SHE WAS GOING AROUND A TURN DOWN THE MOUNTAIN THE VEHICLE WOULD HAVE WENT OFF THE SIDE OF THE MOUNTAIN. WHY DOES FORD MAKE THESE VEHICLES WITH THIS TYPE OF ISSUE. THIS IS A LIFE-OR-DEATH ISSUE.
Steering, Dec 20, 2018
WAS DRIVING ON THE FREEWAY AND MY CAR STARTED JOLTING AND ALL OF A SUDDEN I LOST MY POWER STEERING. I HAD TO PULL OFF ON THE SIDE OF THE ROAD AND THEN TWO LIGHTS CAME ON. ONE SAID FIX POWER STEERING NOW, AND SOMETHING ABOUT ADVANCETRAC. WE TRIED DISCONNECTING THE BATTERY OVER NIGHT AND THAT DID NOTHING. WE'LL BE TAKING IT IN TO THE DEALRSHIP THIS MORNING
Steering, Dec 20, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY FAILED. THE CONTACT PULLED INTO A PARKING LOT AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING RACK FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Steering, Dec 18, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS FIRST STARTED, THE STEERING WHEEL SEIZED. ONCE THE VEHICLE WAS RESTARTED, THE STEERING WHEEL WAS OPERABLE. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL FELT LOOSER THAN NORMAL. THE VEHICLE WAS TAKEN TO ADAMSON FORD (1922 2ND AVE S, BIRMINGHAM, AL 35233, (844) 352-6600) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
Service brakes, Dec 17, 2018
TAKATA RECALL I WAS COMING TO A STOP LIGHT AND SUDDENLY IT REQUIRED MUCH MORE PRESSURE TO STOP THE VEHICLE. NOW MY BRAKES HAVE TO GO ALMOST TO THE FLOOR TO STOP THE CAR.
Steering, Dec 14, 2018
TAKATA RECALL SO I HAVE READ THERE ARE RECALLS ON THE POWER STEERING BUT NOT ON MY CAR AND MY POWER STEERING HAD FAILED ON ME ONLY HAVE THE CAR FOR A YEAR NOW, I WAS DRIVING ON A NOT SO ICY ROAD AND MY ADVANCETRAC CAME ON SO I HAVE GOTTEN TO MY DESTINATION AND WHEN I GOT BACK IN MY CAR MY STEERING POWER HAD WENT OUT AND NOW THEY ARE SAYING MY RACK PINION NEEDS TO BE FIXED
Steering, Electrical system, Dec 12, 2018
POWER STEERING KEEPS GOING OUT. MECHANIC FIXES BUT ONLY LAST A FEW MILES THTHETHTHEN GOES OUT AGAIN.
Steering, Dec 9, 2018
POWER STEERING ASSIST FAULT ON 2011 FORD FUSION SE. TRI STAR FORD HAS RAN TESTS AND STATES NO PRESENT PROBLEMS ON 12/13/2017. I HAVE TIME STAMPED PHOTOS AND RECORDINGS OF AT LEAST SEVEN DIFFERENT TIMES THAT IT HAS HAPPENED. I WAS ADVISED TO RECORD THIS, BUT WOULD HAVE MANY MORE IF I HAD DONE SO FROM THE BEGINNING. THIS HAS HAPPENED STATIONARY, IN MOTION IN PARKING LOTS, PULLING OUT ON CITY STREETS AND ON THE HIGHWAY. I FEEL THAT IT HAS PUT MY LIFE AND THE LIVES OF OTHERS IN DANGER. I WOULD LIKE FORD TO STEP FORWARD AND TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE IT IS TO LATE.
Steering, Dec 7, 2018
MY 2011 FORD FUSION I LOST CONTROL OF MY CAR AND THIS HAPPEN OUT THE BLUE NO WARNING AS I WAS DRIVING MY CAR AT ABOUT 40 MPH I LOST THE ABILITY TO CONTROL MY CAR I WAS UNABLE TO TURN OFF THE HIGHWAY SO U COAST TO THE SIDE OF THE ROAD TO AVOID ANY COLLISION THIS ISSUE HAS LEFT ME WITH NO WAY OF GETTING TO AND FROM WORK AND I LOST A DAY OF WORK I HAVE BEEN TRYING TO FIGURE OUT HOW TO GET THE PROBLEM FIXED I AM AWARE OF THE RECALL THAT MY CAR HAS ON IT AND I AM NOT ABLE TO GET THE PROBLEM SOLVED I AM BEING TOLD THAT THE RECALL HAS EXPIRED BUT I DON'T KNOW HOW IT CAN EXPIRE WHEN THE ISSUE WAS NOT FIXED THERE ARE 29 RECALLS ON MY CAR TO BE TOLD THAT THEY CAN'T HONOR THE RECALL I BOUGHT MY CAR FROM A USED CAR LOT AND I WAS NOT INFORMED ON THE RECALLS BUT 29 RECALLS ON ONE VEHICLE AND FOR ME TO BE TOLD BY ONE OF FORD REPRESENTATIVE THAT THE RECALL HAS EXPIRED AND THE ISSUE WAS NEVER RESOLVED THIS IS A PROBLEM I HAVE TO GET TO WORK AND GET MY MOM TO DYALISIS TO THE DOCTOR THIS IS A ISSUE THAT I HAVE TO DEAL WITH BECAUSE OF FAULTY MANUFACTURER ISSUES FOR A PROBLEM THAT HAS BEEN MADE AWARE TO THE COMPANY ,REFUSING TO TAKE CARE OF THE ISSUES WITH MY CAR I DON'T UNDERSTAND HOW THE RECALL HAS EXPIRED BUT THE PROBLEM WAS NEVER FIX THIS ISSUE HAS TO BE REPORTED TO THE MANUFACTURER OR THE CAR NEED TO BE RECALL AND THE ONLY WAY IT COULD NOT BE HONORED IS IF THE MANUFACTURER IS NO LONGER MANUFACTURING THE PARTS AND THEY STILL ARE MAKING THE PARTS TO GET THE ISSUE RESOLVED THIS IS BY FAR THE MOST INCONSIDERATE THING TOLD.FORD NEEDS TO FIX THE ISSUE WITH THIS CAR IT'S NEVER BEEN RESOLVED I UNDERSTAND IF THE ISSUE WAS TAKEN CARE OF AND I AM TRYING TO GET THE PROBLEM FIXED AGAIN THAT ISN'T THE CASE THE INITIAL PROBLEM WAS NEVER DEALT WITH AND I HAVE TO SUFFER BECAUSE OF BAD MANUFACTURING IF THE ISSUE IS THE FAULT OF THE COMPANY THEN THEY NEED TO GET THE PROBLEM TAKEN CARED OF.
Air bags, Dec 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEARNY PEARSON FORD (7303 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111, (858) 560-5544) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT CONSUMER STATED AIRBAG RECALL REPAIR COMPLETED ON DEC.18, 2018. *JB
Air bags, Dec 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Dec 1, 2018
THIS VEHICLE IS MY 8 MONTH PREGNANT WIFE'S DAILY DRIVER. SHE DROVE TO THE STORE AND BACK AND HAD NOTICED THAT THE BRAKE PEDAL WAS SOFT FEELING. SO I CHECKED IT OUT MYSELF AND SURE ENOUGH THE BRAKE PEDAL GOES DOWN OVER HALF WAY TO FLOOR BEFORE YOU FEEL ANY PRESSURE SOMETIMES CLOSER TO THE FLOOR. SHE TOLD ME THAT THE ABS WAS TRIGGERED ON HER WAY TO THE STORE. WE HAD A BIG SNOW STORM A DAY BEFORE SO IT WAS SLICK OUT. THE ABS ONLY CLICKED FOR A SPLIT SECOND COMING TO A STOP LIGHT AND THAT'S WHEN THE BRAKES STARTED BEING SOFT AFTER THE ABS KICKED IN FOR A SPLIT SECOND. WE HAVE OWNED THIS CAR FOR A FEW YEARS NOW BOUGHT IT WITH ONLY 68,000 MILES. THE CAR NOW HAS 133,100 MILES ON IT AND THIS IS FIRST TIME WE HAVE HAD THE ABS TRIGGERED AND NOW THIS PROBLEM HAS SHOWED UP. SEEMS TO BE A COMMON PROBLEM WITH THESE CARS AND A VERY UNSAFE ONE. MY WIFE IS STARTING TO THINK THIS ISN'T A SAFE CAR FOR US HAVING OUR FIRST CHILD BEING IN IT AND MAKING TRIPS.
Air bags, Dec 1, 2018
TAKATA RECALL- HAVE NOT BEEN REPLACED.
Engine, Nov 30, 2018
MY VEHICLE WAS MOVING IN A PARKING LOT WHEN THE ENGINE SUDDENLY BEGAN TO MISFIRE AND STALLED. THE FORD DEALERSHIP TOLD ME THE ENGINE SUFFERED A CATASTROPHIC FAILURE. THIS HAPPENED WITHOUT WARNING. ALL MAINTENANCE WAS PREFORMED ON TIME OR AHEAD OF SCHEDULE. THIS CATASTROPHIC FAILURE HAPPENED WITH LESS THAN 100,000 MILES. FORD WOULD NOT COVER THIS UNDER WARRANTY. FROM WHAT RESEARCH I HAVE FOUND THIS IS A COMMON PROBLEM WITH FORDS 3.5 LITER CYCLONE ENGINES. THE WATER PUMP FAILES RESULTING IN CATASTROPHIC ENGINE FAILURE. IF THIS PROBLEM WOULD OCCUR AT HIGHWAY SPEEDS NO POWER STEERING OR BRAKES WOULD BE OPERABLE,POSSIBLY RESULTING IN ACCIDENTS. THIS IS AN UNACCEPTABLE SITUATION!, NOT TO MENTION A COSTLY REPAIR BILL. THANK YOU FOR YOUR CONSIDERATION ON THIS MATTER
Steering, Nov 29, 2018
THE POWER STEERING ON MY CAR STOPPED WORKING AS I WAS DRIVING. LUCKILY, I WAS LOCAL AND WAS ABLE TO GET THE CAR TO A MECHANIC. THE MECHANIC SAID THE CAR NEEDS A NEW POWER STEERING RACK AND PINION EVEN THOUGH TE CAR HAS LESS THAN 75K MILES ON IT.
Steering, Nov 28, 2018
WHILE TURNING LEFT IN AN INTERSECTION, I LOST THE ABILITY TO STEER. I HIT THE BRAKES AND STOPPED IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, NOBODY HIT ME. THE WORDS "POWER STEERING ASSIST FAULT" APPEARED ON THE CONSOLE. TURNING THE CAR OFF AND BACK ON RESTORED POWER STEERING. TWO DAYS LATER, WHEN STARTING THE CAR, THE SAME ERROR APPEARED. AGAIN, TURNING THE CAR OFF AND ON RESTORED POWER STEERING. APPARENTLY I'M NOT COVERED UNDER RECALL 15S18. I MAY BE COVERED UNDER EXTENDED COVERAGE (15N01) BUT THE DEALER SAID THAT I WILL ONLY BE COVERED IF SOME CODE APPEARS, AND DIDN'T HAVE AN APPOINTMENT TO CHECK FOR THREE WEEKS. I CONTACTED FORD CUSTOMER SERVICE THROUGH FACEBOOK, BUT THE EMPLOYEE WAS UNHELPFUL, AND JUST DIRECTED ME TO DEAL WITH THE DEALER, EVEN THOUGH THE DEALER CAN'T SEE ME.
Steering, Nov 24, 2018
AFTER MY HUSBAND PASSED AWAY, HIS FUSION WAS GIVEN TO OUR GRANDSON. THE STEERING HAS NOW SEIZED UP AND HE IS UNABLE TO DRIVE THE CAR. FORD DEALERSHIP SAID THERE IS NO CURRENT RECALL AND REFERRED TO WARRANTY. VEHICLE HAS NOT BEEN FIXED AND IS A DANGER FOR ANYONE IN MY FAMILY TO TRY AND DRIVE. DANGEROUS, DANGEROUS SITUATION. I WILL BE CONTACTING FORD.
Steering, Nov 23, 2018
POWER STEERING WENT OUT WHILE DRIVING