2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Feb 21, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. A MESSAGE INDICATING 'POWER STEERING FAULT' WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO BRINSON FORD (2970 STATE HWY 31 E, ATHENS, TX 75751, (903) 676-5200) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 23,700.
Steering, Feb 20, 2019
WHEN STARTING THE CAR THE STEERING (IN STATIONARY POSITION) LOCKS UP AND POWER STEERING FAILURE LIGHT COMES ON. I TURN THE CAR OFF AND RE START AND ITS FINE. THE STEERING WHEEL HAS BECOME HARD TO MANUEVER AND MAKES A NOISE ESPECIALLY ON LEFT TURNS. PROBLEM IS PROGRESSIVELY GETTING WORSE.THERE IS A CURRENT RECALL FOR THIS PROBLEM, AND MY FORD DEALER REFUSES TO COVER THE FIX BECAUSE IT HAS OVER 100,000 MILES.
Steering, Suspension, Power train, Feb 16, 2019
THE STEERING COMPONENTS FOR MY FRONT END FREQUENTLY BREAK AND THE TRANSMISSION HAS BEEN ROUGH EVER SINCE I GOT MY CAR IN 2015
Steering, Feb 14, 2019
POWER STEERING ASSIST FUALT.. DROVE FINE AND THE STEERING WENT OUT WHILE DRIVING DURING A TURN. ALMOST HIT ANOTHER CAR.THIS WAS A A STATE HIGHWAY THROUGH TOWN.
Steering, Suspension, Feb 14, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL FAILED TO OPERATE INTERMITTENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE CONTACT WAS ABLE TO DRIVE HOME. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). SUNNYVALE FORD (650 EAST EL CAMINO REAL, SUNNYVALE, CA 94087, 888-598-7525) INFORMED THE CONTACT THAT THE FRONT LOWER CONTROL ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Steering, Air bags, Fuel/propulsion system, Feb 12, 2019
I WAS NEVER CONTACTED ABOUT ANY RECALLS. MY MOTHER CONTACTED ME THROUGH EMAIL TO SEE IF I KNEW ABOUT THE AIRBAG RECALL. 2 RECALLS I ONLY LEARNED ABOUT TODAY BY CHECKING MY CREDIT REPORT BECAUSE THE AGENCY THAT HOLDS THE TITLE REPORTED MY ACCOUNT FOR NON-PAYMENT. I RECIEVED A CARFAX REPORT WHEN I PURCHASED THE VEHICLE AUGUST 2017 FROM DRIVETIME. I WAS TOLD THERE WERE NO RECALLS ON THE VEHICLE. NOW, I AM SEEING 4 RECALLS, 2 OF WHICH (2014 & 2016) HAVE APPEARED ONLY NOW THAT THE VEHICLE IS BEING SERVICED. I WAS PROBABLY THE ONLY IDIOT IN AMERICA THAT WOULD HAVE BOUGHT THE HIGH-MILEAGE, OVER-PRICED VEHICLE IN THE 1ST PLACE. I WAS TOLD IT HAD BEEN A FLEET VEHICLE FOR A RENTAL CAR AGENCY. I THOUGHT I WAS GETTING A SAFE VEHICLE. BUT MY FEELING NOW, IS THAT IT SHOULD HAVE NEVER BEEN SOLD. I'M NOT SURE WHAT TO DO. THE VEHICLE MAY GET REPOSSESSED AND I AM FEELING CHEATED. I SENT THE CAR TO THE 1ST AUTO BODY SHOP AND THEY WANTED $1470 FOR ALL THE REPAIRS. I CALLED FORD MOTOR COMPANY, THEY TOLD ME THE CAR COULD GET REPAIRED FREE OF CHARGE AT AN AUTHORIZED FORD DEALER. I HAD THE CAR TOWED TO THE 2ND SHOP. THE CAR HAS BEEN AT THAT DEALERSHIP SINCE FEBRUARY 1ST. MY ESTIMATE IS ABOUT $260. I'M NOT SURE WHAT I'M EXPECTING TO HAPPEN, BUT I ATTACHED A PHOTO OF THE FUEL OVERFLOW HOSE LEAKING FUEL EVEN WHEN THE TANK WAS NOT FULL. IT WOULD DO THIS REGULARLY AND THAT IS 1 OF THE 2 NEW RECALLS THAT APPEARED. I'M SCARED TO DRIVE THIS CAR. I JUST WANT SOME RELIABLE ANSWERS AND SOLUTIONS BEFORE I SHELL OUT ANY FURTHER MONEY ON A CAR THAT HAS PUT ME, MY FAMILY AND OTHER PEOPLE AT RISK. PLEASE HELP. THANKS IN ADVANCE.......
Service brakes, Feb 12, 2019
BRAKE PEDAL FEEL IS SPONGY AND TRAVELS ALMOST TO THE FLOOR BEFORE BRAKES ENGAGE.
Air bags, Feb 4, 2019
TAKATA RECALL - WE HAVE BEEN WAITING FOR SEVERAL YEARS FOR FORD TO REPLACE THE AIRBAG. THEY JUST KEEP SAYING AWAITING NHTSA RECALL NUMBER EVENTHOUGH #19S01 IS LISTED ON THIS SITE.
Air bags, Jan 28, 2019
TAKATA RECALL , I BELIEVE MY VEHICLE NEEDS TO BE RECALLED BUT I NEVER RECEIVED ANYTHING FROM FORD TO START THE PROCESS
Steering, Jan 28, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, 888-642-6776) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK HAD FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000. *TT CONSUMER STATED STEERING WENT OUT DRIVING 30MPH DRIVING DOWN THE HIGHWAY. WITH GREAT DIFFICULTY CONSUMER WAS ABLE TO GET OFF THE HIGHWAY. CONSUMER FOUND OUT ONLY CERTAIN FUSIONS MADE IN CERTAIN PLANTS WERE COVERED IN THE RECALL BUT NOT THEIRS. *JB
Structure, Jan 27, 2019
VEHICLE WAS PARKED, AFTER DRIVING. THE INTERIOR, DRIVER'S SIDE DOOR LATCH MECHANISM FAILED TO OPEN THE DRIVER'S SIDE DOOR. THIS WAS THE CASE IF THE VEHICLE WAS ON OR OFF, AND THE CASE IF THE LOCKS WERE ENGAGED OR DISENGAGED. IN THE EVENT OF AN ACCIDENT, THE DRIVER WOULD BE UNABLE TO OPEN THE DOOR FROM THE INSIDE. HE OR SHE WOULD NEED TO OPEN THE WINDOW AND/OR CRAWL TO ANOTHER DOOR. THE EXTERIOR HANDLE DOES STILL OPERATE THE LATCH.
Steering, Structure, Jan 24, 2019, crash
ON A MONDAY MORNING A LIGHT ON MY DASHBOARD CAME ON AND IT SAID STEERING POWER SERVICE NOW, THIS CAUSE THE STEERING WHEEL TO BECOME STIFF AND HARD TO CONTROL. WHILE I LOOK ALL OVER UNDER THE HOOD TO FIND THE STEERING POWER FUEL RESERVOIR I COULDN'T FIND ONE. ON WEDNESDAY AFTERNOON AS I WAS DRIVING A SHARP CORNER IT WAS DIFFICULT FOR ME TO TURN THE STEERING WHEEL AND I LOST CONTROL OF THE CAR ENDING UP HITTING THE BRIDGE IN THE ROAD. THE LOW TRACTION AS WELL CAME ON WHEN THE STEERING POWER LIGHT APPEARED.
Power train, Jan 23, 2019
I HAD RECENTLY PURCHASED A 2011 FORD FUSION SE AND MY VEHICLE HAS ROUGH DOWNSHIFTING. I HAD READ ONLINE ABOUT A LOT OF THE YEARS HAVING THESE TRANSMISSION ISSUES. WHEN IN A LOT OF TRAFFIC HARSH DOWNSHIFTING HAPPENS WHICH MEANS MORE BRAKE PRESSURE AND I FEEL LIKE THIS IS UNSAFE AS IT COULD CAUSE A ACCIDENT.IN TRAFFIC I FEEL LIKE THE CAR IS UNSAFE TO DRIVE
Steering, Jan 23, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 124,157.
Engine, Fuel/propulsion system, Jan 22, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT DISPLAYED CODE: P0455 (EVAP SYSTEM LEAK DETECTED). THE VEHICLE WAS TAKEN TO MARSHAL MIZE FORD (LOCATED AT 5348 TN-153, HIXSON, TN 37343, (423) 875-2023), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Steering, Vehicle speed control, Electronic stability control (ESC), Jan 20, 2019
1)POWER STEERING ASSIST FAULT ERROR MESSAGE. NO POWER STEERING. 2)SERVICE TRAC CONTROL ERROR MESSAGE 3)CRUISE CONTROL STICKING AT A HIGH SPEED SO CAN'T USE IT.
Steering, Jan 18, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED WHEN TURNING. THE CONTACT HAD TO USE MORE EFFORT THAN USUAL TO MAKE TURNS. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318) 798-3673) AND THEY KEPT THE VEHICLE FOR A WEEK, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 75,000.
Steering, Suspension, Jan 14, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PRECISION FORD (945 N MAIN ST, LILLINGTON, NC 27546, (910) 814-2243) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS 160,000.
Air bags, Jan 14, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED LAMARQUE FORD AT 800-639-3673 (LOCATED AT 3101 WILLIAMS BLVD, KENNER, LA 70065) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Electrical system, Electronic stability control (ESC), Jan 13, 2019
MY FIANCE WENT TO START THE CARE TO GO TO WORK AND THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS WERE ON. SHE COULDN'T EVEN TURN THE STEERING WHEEL. IF SHE HAD BEEN DRIVING WITH OUR 2 YEAR OLD SON IN THE CAT THEY COULD HAVE BEEN KILLED. THERE ARE MANY OTHERS THAT I HAVE FOUND WITH THE SAME PROBLEMS WHY HAD THIS NOT BEEN RECALLED, SERIOUS INJURY OR DEATH COULD OCCUR. THEN THERE WOULD BE MULTIPLE LAWSUITS
Service brakes, Jan 9, 2019
I HAVE EXPERIENCED AN UNEXPECTED DECREASE IN MY VEHICLE'S BRAKING EFFECTIVENESS AFTER NEEDING TO BRAKE STRONGLY IN THE RAIN. MY BRAKE PEDAL HAS GONE SOFT AND FEELS LIKE IT IS GOING TO THE FLOOR. AT FIRST, I WAS UNABLE TO STOP WITHIN MY DESIRED STOPPING DISTANCE WHEN COMING TO A COMPLETE STOP AND HAD A COUPLE NEAR COLLISION EXPERIENCES WHILE IN MOTION ON THE HIGHWAY DURING TRAFFIC. I HAVE HAD TO ADJUST MY BRAKING THOUGH I FEEL VERY UNSAFE. I HAVE READ SEVERAL ARTICLES THAT THIS HAS BECOME AN ISSUE WITH 2006-2012 FORD FUSIONS (MINE IS A 2011) AND IS DUE TO A MALFUNCTION WITH THE HYDRAULIC CONTROL UNIT. I DECIDED TO TAKE MY VEHICLE TO FORD TO DIAGNOSE THE ISSUE AND THEY JUST REPORTED THAT THERE IS "DEFINITELY AN ISSUE WITH YOUR BRAKES" AND THEY "THINK" IT'S THE HYDRAULIC CONTROL UNIT BUT THEY "AREN'T SURE". NOW I'M LEFT WITH THE OPTION TO EITHER PAY THOUSANDS FOR WORK THEY AREN'T SURE WILL RESOLVE THE ISSUE OR CONTINUE DRIVING WITH THIS DEFECT.
Steering, Jan 9, 2019, crash
I WAS DRIVING THIS VEHICLE ON HIGHWAY TURNING ON CURB WITH 40 MPH AND PROMPTLY MY STEERING LOST POWER GOT LOCKED I COULDN'T DO NOTHING I JUST TURNED FLASHES ON AND BRAKED SOMEONE IN THE BACK HIT ME AND RUN AWAY.
Steering, Jan 7, 2019
MY POWER STEERING WILL GO OUT RANDOMLY WHEN I AM DRIVING.
Steering, Electrical system, Jan 7, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH AND CHANGING LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CHECK ENGINE, LOW TIRE PRESSURE, AND STABILITY CONTROL SYSTEM WARNING INDICATORS WERE ILLUMINATED. THE CONTACT CALLED CAVALIER FORD (1515B S. MILITARY HWY, CHESAPEAKE, VA 23320, 866-385-6930) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 115,702.
Steering, Jan 7, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, AN AUDIBLE CHIME WAS HEARD AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE BECAME DIFFICULT TO MANEUVER AND WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,660.