2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Air bags, Mar 21, 2019
TAKATA RECALL. I HAVE BEEN WAITING FOR MY RECALL TO BE FIXED SINCE JULY OF 2018. I RECEIVED A LETTER FROM FORD STATING THEY WOULD PROVIDE A RENTAL CAR UNTIL THEY WERE ABLE TO FIX THE AIRBAGS. I CONTACTED BOB DAVIDSON FORD AND THEY SAID THEY WOULD PUT ME ON A LIST TO FIX THE AIRBAGS AND TO PROVIDE A RENTAL. IT'S MARCH AND I STILL HAVEN'T HEARD FROM THEM. I CONTACTED ANOTHER FORD DEALERSHIP, BUD NORRIS FORD, AND THEY STATED THAT THEY AREN'T GIVING OUT RENTALS ANYMORE AND FORD ONLY TOLD ME THEY WERE GIVING OUT RENTALS TO GET ME OFF OF THE PHONE AND THEY DIDN'T HAVE THE PARTS TO FIX IT. I CONTACTED A THIRD FORD DEALERSHIP, AL PACKER, AND THEY DIDN'T HAVE THE PARTS TO FIX IT EITHER. SO I HAVE BEEN DRIVING AROUND A CAR WITH AIRBAGS THAT COULD KILL ME WITH NO ONE ABLE TO FIX THEM. I DON'T KNOW HOW YOU GET ON A LIST BECAUSE I'VE TALKED TO BREE DEALERSHIPS AND NOT ONE HAS BEEN ABLE TO FIX THE PROBLEM OR CALL ME BACK AND TELL ME WHEN THEY COULD FIX IT.
Steering, Mar 21, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 50 MPH, THE STEERING WHEEL BEGAN TO MOVE ON ITS OWN. THE CONTACT'S DAUGHTER ALMOST CRASHED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE STEERING WHEEL RETURNED TO NORMAL AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756), BUT THEY REFUSED TO SERVICE THE VEHICLE BECAUSE THERE WERE NO RECALLS LISTED FOR THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. ..*BF.. *JB
Steering, Mar 19, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEVITTOWN FORD (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (516) 336-4718) AND THE CONTACT WAS INFORMED THAT SINCE THE VEHICLE WAS 3,000 MILES OVER THE WARRANTY, THEY WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.
Steering, Mar 15, 2019
SOME TIMES MY POWER STEERING DOESN'T WORK & GOES TO MANUAL, WENT TO DEALER IN 2017 AND WAS TOLD NO RECALLS ON MY VEHICLE, NOW I WAS TOLD MILES WENT 2 150,000 SOME MILES & MINE ARE OVER THAT, THIS COULD CAUSE A PROBLEM IF IT HAPPENS WHILE DRIVING COULD CAUSE ACCIDENT, HAPPENED AFTER I STARTED TO DRIVE DOWN STREET
Steering, Vehicle speed control, Electronic stability control (ESC), Mar 13, 2019
THE POWER STEERING IN MY 2011 FORD FUSION HAS BEEN GOING OUT PERIODICALLY. WHEN THIS HAPPENS, I HAVE TO WAIT FOR THE OPPORTUNITY TO MAKE A WIDE TURN BECAUSE IT'S VERY DIFFICULT TO TURN THE WHEEL. THERE'S BEEN SEVERAL OCCASIONS WHEN I CAUSED TRAFFIC JAMS OR ALMOST GOT REAR ENDED SINCE THE CAR BEHIND ME DIDN'T EXPECT ME TO TAKE SO LONG TO TURN. A LOT OF TIMES THE POWER STEERING GOES OUT WHEN I'M STOPPED AT A RED LIGHT. I CAN STILL DRIVE THE CAR TO MY DESTINATION LOCALLY USING THE STREETS BUT I FEAR THAT IT WILL GO OUT ONE DAY WHILE I'M DRIVING ON THE FREEWAY. LUCKILY IT'S USUALLY ONLY ME IN THE CAR WHEN IT HAPPENS BUT I'M AFRAID THAT IT MIGHT ALSO HAPPEN WHEN MY KIDS ARE IN THE CAR. IT'S ALSO FRUSTRATING BECAUSE ONLY I CAN DRIVE THE CAR BECAUSE WHEN IT HAPPENED ONCE WHEN MY WIFE DROVE IT, SHE PANICKED AND WASN'T STRONG ENOUGH TO TURN THE WHEEL. THIS TIME, SHE DID HAVE ONE OF MY CHILDREN IN THE CAR. I HAD TO GO MEET HER AND DRIVE IT HOME. I'VE BEEN RESEARCHING THIS ISSUE AND HAVE FOUND THAT THOUSANDS OF VEHICLES WITH THE SAME MAKE, .MODEL, AND YEAR HAVE EXPERIENCED SIMILAR ISSUES YET ONLY CERTAIN VEHICLES ARE PART OF A RECALL. MY CAR IS EXPERIENCING EXACTLY EVERYTHING THAT THE RECALL SAYS IT WOULD YET WHEN I RUN MY VIN #[XXX] THROUGH FORDS DATABASE, MY CAR DOES NOT FALL UNDER THIS POWER STEERING RECALL. WHICH I FIND VERY DISTURBING. I'VE ALSO CONTACTED FORD CORPORATE AND MY LOCAL FORD DEALERSHIP AND THEY JUST ADVISE ME THAT MY VIN # IS NOT PART OF THAT RECALL. WHICH IS VERY ODD. SINCE MY CAR IS EXACTLY WHAT THE RECALL DESCRIBES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Other or unspecified, Mar 13, 2019
2011 FORD FUSION WHILE DRIVING THE POWER STEERING NOW AND ADVANCETRAK WARNINGS CAME ON. TOOK TO SHOP AND WAS TOLD RACK AND PINION NEEDS TO BE REPLACED. WANTED TO CHARGE ME $3000; I PICK UP MY CAR AND IT'S BEEN WORKING BUT I AM AFRAID AFTER READING EVERYONE ELSE'S ISSUES THAT THIS IS BAD.
Steering, Mar 12, 2019
WHILE DRIVING DOWN THE ROAD AT 55 MPH THE POWER STEERING WENT OUT AND A LIGHT CAME ON SAYING POWER STEERING ASSIST FAULT. ALMOST CAUSED AN ACCIDENT BUT WAS ABLE TO GAIN CONTROL OF THE WHEEL
Service brakes, Mar 12, 2019
THE BRAKE PEDAL OCCASIONALLY HAS LITTLE RESISTANCE AND GOES TO THE FLOOR. THIS CAR HAS BECOME SCARY TO DRIVE. I ASSUME THIS IS THE SAME ISSUE I HAVE READ ABOUT CONCERNING ABS.
Air bags, Mar 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTLAND FORD (3450 WALL AVE, OGDEN, UT 84401, (801) 629-5500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Mar 8, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DANA FORD LINCOLN (266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314, (718) 303-2637) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Other or unspecified, Mar 8, 2019
FAULTY DRIVER'S SIDE DOOR LATCH WILL NOT OPEN FROM THE INSIDE. THE VEHICLE WAS PARKED. AFTER CLIMBING OUT THE PASSENGER SIDE DOOR AND WALKING AROUND THE CAR THE DRIVER'S DOOR DID OPEN FROM THE OUTSIDE. FORD LISTS A RECALL FOR 2013-2014 FUSION, BUT NOT EARLIER YEARS. AN INTERNET SEARCH SHOWS I AM NOT THE ONLY 2011 OWNER WITH THIS SAFETY ISSUE.
Steering, Mar 7, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE 'POWER STEERING ASSIST FAULT" MESSAGE APPEARED AND THE VEHICLE BECAME VERY DIFFICULT TO STEER. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED AT LEAST FIVE TIMES WITHIN THE PAST WEEK. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO FORD OF CLERMONT (1101 FL-50, CLERMONT, FL 34711), BUT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS16880677. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. PARTS DISTRIBUTION DISCONNECT.
Air bags, Mar 7, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS BEING DRIVEN, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,380.
Structure, Mar 5, 2019
THE VEHICLE WAS IN A PARKING LOT AND I WAS GETTING READY TO GO INTO A STORE. IT WAS POURING DOWN RAIN. I AM DISABLED BUT AM ABLE TO DRIVE A VEHICLE. I WAS READY GETTING READY TO GET OUT OF THE VEHICLE. AS I TRIED TO OPEN THE DOOR HANDLE I FELT THE DOOR GO LOOSE AND THE DOOR WOULD NOT OPEN. THIS IS A HUGE SAFETY ISSUE. I HAVE KNEES THAT WERE FRACTURED AND I MUST WEAR KNEE BRACES ON THEM. I HAD TO CRAWL TO THE OTHER SIDE OF THE VEHICLE IN ORDER TO GET OUT. I REALLY HURT MY ARMS BY CRAWLING ACROSS THE VEHICLE. IT FLOODS A LOT IN HOUSTON WHERE I LIVE. THIS IS ANOTHER SAFETY ISSUE. I MUST BE ABLE TO GET OUT OF MY VEHICLE QUICKLY DURING AN EMERGENCY SITUATION SUCH AS FLOODING. FORD HAS RECALLED THE 2010 AND 2012 FUSIONS FOR THE DOOR HANDLES. WHY HAVEN'T THE 2011 FUSIONS BEEN RECALLED? THIS RECALL NEEDS TO BE DONE NOW.
Steering, Mar 3, 2019
WHILE DRIVING, THE POWER STEERING WENT OUT WITHOUT ANY NOTICE.
Steering, Mar 2, 2019
IN MARCH 2018 I WENT TO GET IN MY CAR AND A WARNING CAME ACROSS MY DASH BOARD THAT SAID POWER STEERING ASSIST FAULT AND THEN MY STEERING WOULD NOT MOVE. I GOT IT FIXED THEN. NOW ALMOST A YEAR LATER IT'S HAVING THE SAME ISSUE BUT THIS TIME IT LOCKED UP WHERE AS LAST TIME ALL I HAD TO DO IS RESTART THE CAR AND IT RELEASED.
Air bags, Mar 1, 2019, crash
I WAS IN A SINGLE VEHICLE ACCIDENT FEBRUARY 23, 2015 WHERE I SLID OFF AN ICY BACK ROAD CAUSING SIGNIFICANT FRONT END DAMAGE WHICH WAS REPAIRED AT MILNES FORD IN LAPEER, MI. DUE TO THE AMOUNT OF DAMAGE THE AIRBAGS SHOULD HAVE DEPLOYED BUT THEY NEVER DID. I NOW HAVE A BULGED DISK IN MY NECK AND ANOTHER IN MY LUMBAR SPINE. A LATER COMPUTER SCAN FOR A SEPARATE ISSUE INDICATED THE AIRBAGS DID NOT DEPLOY AS THEY SHOULD HAVE. WHEN THE ORIGINAL REPAIRS WERE DONE, THE DEALERSHIP DID NOT CHECK AND NEVER ADDRESSED THE FAILURE TO DEPLOY. THE ONLY TOWING THAT WAS DONE WAS TO GET MY VEHICLE OUT OF A DITCH.
Steering, Mar 1, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Air bags, Mar 1, 2019
I RECEIVED A LETTER ABOUT A RECALL ON MY PASSENGER AIR BAG ABOUT A YEAR AGO AND FORD HAS NOT RELEASED A REPLACEMENT PART YET AND I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND MYSELF DUE TO METAL FRAGMENTS THAT COULD BE RELEASED IF THE AIRBAG IS DEPLOYED.
Air bags, Feb 28, 2019
TAKATA RECALL NHTSA RECALL # 19V001 MANUFACTURER RECALL # 19S01 WHEN CAN I TAKE TO FORD FOR REPAIR? INFORMATION ON DEFECTIVE AIR BAGS APPEARED SEVERAL MONTHS AGO.
Service brakes, Feb 28, 2019
WHEN DRIVING MY 2011 FORD FUSION GOING STRAIGHT ON CLEAR ROAD THE BRAKES FAIL AFTER HITTING A BUMP AND OR POTHOLE WHILE PRESSING ON THE BRAKES. ITS LIKE A " PERFECT STORM" IN ORDER TO DUPLICATE IT. YOU HAVE TO BE DRIVING AND ALMOST AT THE SAME TIME PRESS THE BRAKE AND HIT THE BUMP/POTHOLE. THE BRAKES FAIL. THE PEDDLE GOES ALL THE WAY DOWN TO THE FLOOR. ALMOST HITTING THE CAR IN FRONT OF ME. TO STOP THE CAR I HAD TO PUMP THE BRAKES WHILE CAR STILL IN MOTION FOR IT TO STOP. EVENTUALLY THE BRAKES COME BACK AFTER FRANTICALLY PUMPING THE BRAKES. THIS IS THE THIRD TIME NOW. I CAN'T DO THIS ANYMORE I'M SCARED THAT I MAY DIE IN A CRASH WITH ME AND MY FAMILY.
Service brakes, Feb 27, 2019
ABS UNIT MAKES BRAKES GO TO FLOOR.STARTED AFTER A QUICK STOP
Steering, Feb 25, 2019
POWER STEERING STEER GEAR QUIT WORKING
Steering, Feb 25, 2019
DEAR SIRS, MY VEHICLE SUDDENLY SHOWED "POWER STEERING ASSIST FAULT" WHILE I DRIVING ON THE STREET. AND STEERING COLUMN LOCKED. I IMMEDIATELY SLOW DOWN AND PULLOVER THE ROADSIDE. AFTER THIS, STEERING COLUMN CAN BE TURNED, BUT VERY HARD AND ONLY WITHIN A NARROW ANGLE. THEREFORE I GO ONLINE TO CHECK, AND FOUND OUT MY FORD FUSION 2011 SHOULD BE UNDER "NHTSA SAFETY RECALL NO. 15V340000 - LOSS OF ELECTRIC POWER STEERING ASSIST.(POWER STEERING CONTROL MODULE (PSCM) FAILED)" PLEASE CHECK MY VIN [XXX], IT SHOULD BE UNDER "FORD'S RECALL LIST". THANKS FOR YOUR HELP AND HOPE CAN GET YOUR REPLY SOON! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Feb 22, 2019
2011 FORD FUSION RECALL. I HAD THE RECALL COMPETED ON MY FORD FUSION FOR THE STEERING GEAR. WITHIN 6 MONTHS, MY STEERING GEAR LOCKED UP AGAIN WHILE I WAS DRIVING ON THE INTERSTATE. FORD REFUSES TO DO ANOTHER RECALL ON THIS PART. THEY SAID IT IS MY RESPONSIBILITY TO PAY TO HAVE THIS DONE NOW SINCE I HAVE ALREADY COMPLETED ONE RECALL. THEY WILL NOT PAY FOR 2 STEERING GEAR RECALLS. HOW IS IT MY RESPONSIBILITY WHEN APPARENTLY THEY DIDN'T FIX IT RIGHT THE FIRST TIME.