2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Air bags, Dec 28, 2017
"TAKATA RECALL", 2-1/2 YEARS AGO RECEIVED RECALL NOTICE; RECEIVED 2 MORE SINCE YET FORD NOT ABLE TO INSTALL REPAIR YET. FORD SAYS "DON'T RIDE IN FRONT PASSENGER SEAT". HOW LONG IS MY FAMILY TO BE KEPT OUT OF CAR. BE REALISTIC. FORD NEEDS TO MAKE REPAIR NOW NOW NOW! WHAT KIND OF OVERSIGHT ARE YOU MAINTAINING? 2-1/2 YEARS !!!!
Service brakes, Dec 27, 2017
WHILE DRIVING, BRAKE CALIPER WILL FREEZE UP AND GRIND ON BRAKE PADS AND ROTORS, AND PRODUCE SMOKE. NEW BRAKES AND PADS WERE PUT ON 5 MONTHS AGO, AS WELL AS ROTORS TURNED. THE LEFT REAR CALIPER COMPLETELY FROZE. HAD CALIPER REPLACED SEVERAL WEEK AGO AND THE SAME SIDE FROZE AGAIN. THIS SEEMS TO BE A RISING ISSUE WITH THIS MAKE AND MODEL AND SHOULD BE INVESTIGATED.
Air bags, Dec 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (RAZZARI FORD, 1234 AUTO CENTER DR, MERCED, CA 95340) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE RECEIVED THE INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) A LONG TIME AGO. THE REMEDY AND PARTS WERE UNAVAILABLE TO SCHEDULE A RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE DEALER HAD NOT YET BEEN CONTACTED. THE CONTACT WAITED TO RECEIVE A SECOND NOTICE. THE MANUFACTURER SENT A SECOND RECALL NOTICE, INDICATING THAT THE PARTS MAY BECOME AVAILABLE IN SPRING OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Dec 26, 2017
I WAS BACKING UP IN MY 2011 FORD FUSION AND THAT ELECTRONIC POWER STEERING WENT OUT THANK GOD I WAS NOT ON THE FREEWAY OR IT WOULD HAVE BEEN HORRIBLE
Steering, Dec 26, 2017, crash
MY POWER STEER WENT OUT WHILE DRIVING WHICH CAUSED ME TO RUN OFF ROAD WITHOUT INJURY BUT HAD ONE FLAT TIRE. VEHICLE REQUIRED TOWING. MANUAL STEERING IS TO HARD TO MAKE VEHICLE DRIVABLE. LIGHT ON INDICATING "SERVICE POWER STEERING". FORD DEALERSHIP, FORD CUSTOMER SERVICE, AND NHTSA STATES MY 2011 FORD FUSION VIN IS NOT INCLUDED IN THE 15S18 RECALL. I ATTEMPTED TO CALL FORD CORPORATE HEADQUARTERS IN HOPES TO GET THEM TO HONOR RECALL FOR MY VIN BUT THEY WILL NOT ANSWER PHONE TIMES 2 CALLS AT 313-322-3000, ON HOLD FOR 13 MINUTES AND 36 MINUTES. I AM GATHERING DATA TO FILE A SMALL CLAIM COURT. I NEED THE A COPY OF THE OFFICIAL NHTSA REPORT CONCERNING 15V340000. I SPOKE TO APRIL ON 12/25/17 FOR NHTSA WHO INFORMED ME THAT THE "MANUFACTURES" DECIDE WHICH VIN ARE INCLUDED IN RECALL. ALSO I SPOKE TO BRIANCE FROM FORD CUSTOMER SERVICE TO OBTAIN INFORMATION NEEDED TO FILE COURT CLAIM: NAME OF CEO, STREET ADDRESS, AND PHONE NUMBER OF FORD HEADQUARTERS. I WAS DENIED INFORMATION AND TOLD, "WE ARE NOT ALLOWED TO GIVE THAT". PLEASE ASSIST.
Air bags, Dec 23, 2017
TAKATA AIRBAGS RECALL.WE WERE INFORMED IN JULY 2016 BY OUR FORD DEALER OF RECALL. IT'S BEEN OVER A YEAR AND A HALF. OUR PASSENGER SIDE AIRBAG HAS BEEN TURNED OFF ON ADVICE FROM DEALERSHIP. WHEN ARE WE GOING TO BE NOTIFIED ONE WAY OR ANOTHER WHEN IT'S GOING TO BE REPLACED.
Air bags, Dec 22, 2017
MY CAR HAS BEEN UNDER A SAFETY RECALL FOR 2 YEARS AND THE FRONT SEAT IS UNUSABLE. FORD HAS NO IDEA WHEN THEY WILL FIX THIS. WHAT DO I DO? DRIVE AROUND IN A DANGEROUS CAR? DO YOU FORCE FORD AT SOME POINT TO BUY THE CARS BACK OR GIVE US MONEY TO COMPENSATE - I AM AT A LOSS AS TO WHAT I AM SUPPOSED TO DO AND WHAT NHTSA DOES IN THIS CASE. FORD ESSENTIALLY IS DOING NOTHING.
Air bags, Dec 18, 2017
TAKATA RECALL - UNACCEPTABLE AMOUNT OF TIME SINCE THE RECALL FOR PARTS TO BE AVAILABLE FORD IS STILL UNABLE TO PROVIDE A REPLACEMENT OR EVEN GIVE A DATE WHEN PARTS WILL BE AVAILABLE
Steering, Air bags, Electronic stability control (ESC), Dec 16, 2017
TAKATA RECALL & STEERING FAILURE I HAVE A 2011 FORD FUSION ON WHICH THE STEERING SUDDENLY FAILED, WITHOUT ANY WARNING, WHILE DRIVING. THANKFULLY THE FAILURE OCCURRED CLOSE TO OUR HOME AND MY WIFE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT. I'VE BEEN DOING RESEARCH ONLINE AND LEARNED THAT THIS IS A COMMON PROBLEM. WHILE FORD HAS ISSUED A RECALL FOR SOME LATER MODELS, THEY ARE NOT COVERING ALL VIECHLES WITH THE SAME PART. I AM CONTACTING YOU TO RAISE AWARENESS THAT THE PROBLEM STILL EXISTS AND IS STILL IMPACTING PEOPLE. I HAVE OWNED MANY CARS THAT ARE MUCH OLDER AND HAVE NEVER HAD A COMPLETE STEERING LOSS. I ALSO WANT TO LET YOU KNOW THAT WE ARE STILL WAITING FOR RESOLUTION OF THE TAKATA AIRBAG RECALL. THE RECALL WAS ISSUED BY FORD IN JULY OF 2016. WE HAVE CONTINUED TO DRIVE THE CAR WITH THE PROMISE BY FORD THAT THE CAR IS SAFE, HOWEVER, AS I CONTINUE TO READ ABOUT INCIDENTS ONLINE, REALIZE THAT MAY NOT BE THE CASE. AFTER ALL, IF IT WERE SAFE THERE WOULDN'T HAVE BEEN A RECALL. MY WIFE HAS GOTTEN TO THE POINT WHERE SHE DOESN'T WANT TO DRIVE THE CAR FOR CONCERNS FOR HER SAFETY. I FEEL THIS IS UNACCEPTABLE AND AM ASKING FOR YOUR HELP TO HOLD FORD ACCOUNTABLE TO: 1.ACCEPT RESPONSIBILITY FOR THE STEERING ISSUE AND THE RISK IT POSSES AND EXTEND THE RACALL TO ALL AFFECTED VIECHLES 2.EXPEDITE THE REPAIR ON THE AIRBAG RECALL THANK YOU!
Steering, Dec 15, 2017
POWER STEERING RECALL: POWER STEERING FAILED TO WORK WHILE DRIVING AND THE POWER STEERING LIGHT CAME ON. TOOK THE VEHICLE INTO A FORD SHOP AND WAS INFORMED THAT THE ELECTRONIC STEERING RACK WAS FAULTY. THIS IS THE SAME ISSUE THAT FORD RECALLED OTHER 2011 FORD FUSIONS FOR BUT FOR SOME REASON THIS VIN IS NOT INCLUDED IN THE RECALL.
Steering, Dec 14, 2017
TL-CONTACT OWNS A 2011 FORD FUSION ...... RECEIVED RECALL LETTER FROM FORD... POWER STEERING FAILING... CONTACT WAS ON ROAD THE OTHER DAY AND POWER STEERING LOCKED UP AND VEHICLE SHUT OFF. DEALERSHIP STATED ABS MODULE RECALL NEEDS TO BE REPLACED. STEERING WHEEL LOCKS UP AND VEHICLE IS VERY HARD TO CONTROL. CONTACT BROUGHT VEHICLE TO FORD AND FORD STATED SENSOR NEEDED TO BE REPLACED AND CONTACT WOULD HAVE TO PAY FOR NEW SENSOR. 1RECALLS ASSOCIATED WITH THIS VIN JUN 01,2016 MANUFACTURER RECALL NUMBER 16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. SAFETY RISKTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. MANUFACTURER'S NOTES TO CHECK FOR NON-SAFETY-RELATED PROGRAMS APPLICABLE TO YOUR VEHICLE, SEE HTTP://WWW.FORD.COM/ OR WWW.LINCOLN.COM OR CALL YOUR FORD OR LINCOLN DEALER. CONTACT WAS ADVISED TO CONTACT FORD AT 800-392-3673
Air bags, Dec 13, 2017
TAMARA RECALL THIS HAS BEEN OVER A YEAR HOW CAN I FEEL SAFE WITH MY FAMILY IN THE CAR I HAVE THOUGHT ABOUT IT EVERY TIME I DRIVE EVEN STOPPED UBERING BECAUSE I FELT I WAS PUTTING MY PASSENGERS AT RISK
Steering, Dec 13, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE IDLING, THE POWER STEERING WARNING INDICATOR ILLUMINATED. PREVIOUSLY, THE VEHICLE WOULD BE OPERABLE AFTER IT WAS MANUALLY RESTARTED. DURING THE MOST RECENT FAILURE, THE STEERING DID NOT HAVE FULL FUNCTIONALITY AFTER BEING RESTARTED. THE VEHICLE WAS TAKEN TO KARL FLAMMER FORD (41975 US-19, TARPON SPRINGS, FL) WHERE IT WAS DIAGNOSED THAT THE STEERING WAS DEFECTIVE AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT RECALLS WERE VIN-SPECIFIC AND NHTSA WOULD NEED TO BE CONTACTED TO ADD VINS TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Steering, Dec 13, 2017
"TAKATA RECALL" THIS IS THE 3RD TIME MY POWER STEERING WENT OUT THE FIRST TIME THEY RESET IT THEN THE 2ND TIME THEY PUT IT ON THE MACHINE THEY TOLD ME WHAT I NEED TO FIX AND NOW THEY DON'T WANT TO FIX IT
Air bags, Dec 12, 2017
TAKATA RECALL RECALL NOTICE JUNE 2016. AUTO IS A SAFETY HAZARD. PASSENGER AIRBAG INFLATION CAN CAUSE METAL FRAGMENTS TO INJURE/ CAUSE DEATH OR MORBID INJURY TO PASSENGERS.
Air bags, Dec 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MAC HAIK FORD, 10333 KATY FWY, HOUSTON, TX 77024) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. IN ADDITION, THE MANUFACTURER STATED THAT THE CONTACT WOULD BE CALLED WHEN THE PARTS BECOME AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPEREINCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWNE FORD LOCATED 1601 EL CAMINO REAL, REDWOOD CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 6, 2017
TAKATA RECALL - I'VE HAD NO ISSUES SO FAR BUT WHY IS IT TAKING SO LONG TO FIX THIS ISSUE??? IT'S BEEN A YEAR AND A HALF SINCE THE RECALL AND IT STILL SAYS "PARTS NOT AVAILABLE" TO FIX MY CAR. THIS AFFECTS MY RESELL VALUE AND IS DANGEROUS IF I WERE TO HAVE AN ACCIDENT! I WANT THIS FIXED.
Air bags, Dec 5, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROBERT HUTSON LINCOLN IN MOULTRIE, GEORGIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 5, 2017
TAKATA RECALL AFTER BEING NOTIFIED OF THE RECALL ON MY VEHICLE IN JULY 2016, I AM STILL AWAITING A REPAIR ON THIS PROBLEM AND HAVE BEEN TOLD THAT NO FIX IS CURRENTLY AVAILABLE, NOW 18 MONTHS LATER.
Air bags, Dec 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (CROWN FORD, 256 SWAIN STREET, FAYETTEVILLE, NC 28303, (910) 920-9614) STATED THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND LETTER TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAITED FOR MONTHS TO RECEIVE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Vehicle speed control, Engine, Dec 4, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITHOUT WARNING. THE VEHICLE WAS UNABLE TO ACCELERATE AFTER RESTARTING THE VEHCICLE. THERE WERE THREE WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TOWED TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434 (937) 429-1300), BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE IT WAS UNDER INSPECTION. THE MANUFACTURER WAS CONTACTED, BUT COULD NOT OFFER ASSISTANCE BECAUSE THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 109,000.
Steering, Air bags, Fuel/propulsion system, Dec 3, 2017
TAKATA RECALL I NEED AN AIRBAG REPLACED DUE TO RECALL. I ALSO NEED THE THROTTLE BODY REPLACED DUE TO RECALL
Air bags, Dec 3, 2017
TAKATA RECALL. TOOK INTO FIVE STAR FORD THIS PAST WEEK FOR RECALL. THEY RETURNED VEHICLE AS THEY COULD NOT GET THE PARTS