2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Sep 6, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.
Air bags, Sep 5, 2017
LETTER FROM SENATOR RUBIO ON BEHALF OF CONSTITUENT IN REGARDS TO RECALL ON AIRBAG OF FORD FUSION 2011. *LD THE CONSUMER REQUESTED TO HAVE THE AIRBAG DISCONNECTED UNTIL IT CAN BE REPLACED. UPDATED 09/05/2017*JS
Vehicle speed control, Sep 4, 2017
VEHICLE FAILED TO ACCELERATE. DEALERSHIP INDICATED THAT THIS VEHICLE VIN WAS OUTSIDE THE EXTENDED WARRANTY FOR TROTTLE BODY REPLACEMENT. CAR WAS EXPERIENCING EXACT SYMPTONS OF TROTTLE BODY ISSUE. DURING ACCELERATION THE VEHICLE WOULD STALL AND FAILED TO RESTART FOR A FEW MINUTES. THE ISSUE IS EXTREMELY INTERMITTENT.
Other or unspecified, Aug 29, 2017
DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN DRIVERS SIDE WINDOW AND OPENING EXTERIOR DOOR HANDLE.
Steering, Aug 28, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. ON THREE OCCASIONS, WHILE DRIVING, THE STEERING WHEEL LOCKED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO METRO FORD SALES AND SERVICE (LOCATED AT 6455 WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL LOCKED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS THEN TOWED BACK TO METRO FORD SALES AND SERVICE WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (LOCATED AT 2501 N ELSTON AVE, CHICAGO IL, 60647 (888) 380-8568). IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.
Structure, Aug 27, 2017
DRIVER'S DOOR INSIDE LATCH SUDDEN FAILURE - UNABLE TO OPEN DOOR FROM INSIDE. CAR WAS PARKED. THE DOORS WILL CONTINUE TO LOCK AND UNLOCK AND THE DOOR CAN BE OPENED WITH THE OUTSIDE HANDLE.
Steering, Aug 26, 2017
POWER STEERING ASSIST FAILURE WHILE DRIVING; UNABLE TO STEER WITHOUT GREAT DIFFICULTY ALSO TRACTION FAILURE WARNING. IT HAS HAPPENED FIVE OR SIX TIMES AND IF I TURN THE CAR OFF AND IN AGAIN IT RESOLVES THE PROBLEM SHORT TERM BUT AS OF YESTERDAY THIS DID NOT RESOLVE THE ISSUE AND I WILL NEED TO BRING TO A DEALER FIR A REPAIR THAT COULD COST UPWARDS OF $2000 VERY DISAPPOINTED THAT THERE IS NOT A RECALL ON THIS FROM FORD AS I'VE READ NUMEROUS ACCOUNTS OF THIS HAPPENING WITH THE SAME YEAR, MAKE AND MODEL VEHICLE
Steering, Aug 25, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING A RIGHT TURN, THE STEERING ABILITY SEIZED. THE CONTACT STATED THAT THE POWER STEERING AND TRAC FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS TAKEN TO THE DEALER (GERMAIN FORD IN COLUMBUS, OHIO) TO BE REPAIRED PER AN UNKNOWN RECALL IN JANUARY OF 2017. THE CONTACT WAS ADVISED BY THE SERVICE MANAGER THAT THE POWER STEERING GEAR EVENTUALLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,895. UPDATED 12/13/17 *BF THE CONSUMER STATED THE REPAIRS AMOUNTED TO $1,600. THE VEHICLE WAS NOT REPAIRED. *JS *BF *JS
Steering, Aug 24, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE FAILURE OCCURRED AGAIN WHILE DRIVING VARIOUS LOW SPEEDS AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. AN UNKNOWN FORD DEALER WAS CONTACTED AND STATED THAT THE CONTACT WOULD HAVE TO BRING IN THE VEHICLE WHEN THE WARNING INDICATOR WAS ILLUMINATED IN ORDER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 130,000.
Steering, Aug 22, 2017
POWER STEERING QUIT MAKING CAR UNSAFE, ALMOST IMPOSSIBLE TO DRIVE. WAS ABLE TO GET CAR HOME
Steering, Air bags, Aug 22, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 35 MPH, THE POWER ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AT: SUMMERVILLE FORD LOCATED IN SUMMERVILLE, SC WHERE IT WAS STATED THAT THE MILEAGE WAS TOO HIGH AND THEREFORE DID NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING ) AND 16V384000 (AIR BAGS). VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS ABOUT 152,000.
Steering, Air bags, Aug 22, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE USED CAR LOT SOLD THE VEHICLE, THEY MADE NOT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 16V384000 (AIR BAGS). THE CONTACT NOTICED THAT WHILE DRIVING AT ANY RATE OF SPEED A WARNING LIGHT FLASHED FOR POWER STEERING ASSIST FAULT. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (877) 477-1434) STATED THAT THEY WERE UNABLE TO PROVIDE THE REMEDY DUE TO THE MILEAGE AND THE CONTACT WAS UNCERTAIN AS TO WHY THEY REFUSED THE POWER STEERING RECALL BUT MADE NO MENTION OF THE AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE WHEN THEY MIGHT PROVIDE THE SOLUTION FOR BOTH RECALL REPAIRS TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 20, 2017
WHEN I AM DRIVING OUT OF THE BLUE THE POWER STEERING ASSIST COMES ON AND THE STEERING COMPLETELY LOCKS UP. IT CAN HAPPEN AT ANY SPEED AND ANYWHERE.
Engine, Aug 19, 2017
THIS ISSUE CORRESPONDS TO NHTSA ACTION NUMBER: PE13003, ELECTRONIC THROTTLE BODY MALFUNCTION. I JUST TOOK MY FUSION IN TO HAVE THE PART REPLACED AGAIN. THE FIRST TIME IT HAPPENED WAS AT 50K MILES, THE SECOND TIME IT HAPPENED WAS AT 100K MILES, AND I CAN GUESS WHEN IT'S GOING TO HAPPEN AGAIN. THEY ALSO JUST REPLACED THE PART. I ASKED THEM ABOUT THE SOFTWARE UPDATE THAT'S LISTED IN NHTSA REMEDY WRITE UP, BUT THEY TOLD ME THERE IS NO SOFTWARE UPDATE IN THEIR SYSTEM. MERELY REPLACING ONE DEFECTIVE PART WITH AN IDENTICAL DEFECTIVE PART IS NOT THE SOLUTION, IT JUST KICKS THE PROBLEM DOWN THE ROAD.
Steering, Aug 18, 2017
POWERSTEERING AND TCS FAILURE. TOOK IT TO THE FORD DEALERSHIP TO GET REPAIRED AND TOLD ME IT WAS THE STEERING RACK AND PINION. A WEEK LATER PROBLEM OCCURRED AGAIN AND NOW THEY'RE QUOTING ME $1000.00 FOR ANOTHER SERVICE CLAIMING IT WILL FIX THE ISSUE. ISSUE OCCURRED AS I WAS DRIVING ON THE HIGHWAY, I-35 PLACING MY LIFE IN DANGER.
Steering, Aug 16, 2017
I AM WRITING TO YOU IN HOPES THAT YOU CAN HELP ME. I AM VERY DISAPPOINTED . I AM THE OWNER OF A 2011 FORD FUSION S WHICH I BOUGHT NEW IN 2010. MY VIN IS [XXX]. I HAVE BEEN A LOYAL FORD OWNER FOR DECADES. YESTERDAY (TUESDAY AUGUST 15, 2016) I WAS BACKING OUT OF MY DRIVEWAY AND EXPERIENCED A SUDDEN LOSS OF MY POWER STEERING. I BROUGHT MY CAR TO MY LOCAL MECHANIC THINKING IT WAS A BELT OR SOMETHING ONLY TO FIND OUT THAT MY CAR HAS SOMETHING CALLED AN ELECTRONIC RACK AND PINION. FURTHERMORE I WAS TOLD THAT FORD FUSIONS HAVE A RECALL HISTORY REGARDING THIS VERY ISSUE ?ELECTRONIC POWER ASSIST SYSTEM?. I OBTAINED A COPY OF THE RECALL AND CALLED MY DEALER (STONEHAM FORD IN STONEHAM, MA) WHO TOLD ME THAT THE RECALL WAS VIN SPECIFIC AND THAT EVEN THOUGH MY CAR WAS THE EXACT YEAR, MAKE AND MODEL AFFECTED I WAS NOT BE COVERED DUE TO THE VIN NUMBER. I WAS FURTHER TOLD THAT THIS REPAIR COULD TOP $2,000.00 PARTS AND LABOR. I AM DEVASTATED. THE PROBLEM I HAVE IS THE EXACT SAME ISSUE AS NOTED IN THE FORD RECALL 15S18 BUT AM BEING BYPASSED DUE TO A VIN NUMBER???? I AM REQUESTING YOUR ASSISTANCE IN LOOKING INTO THIS MATTER. YOUR ASSISTANCE IS GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Aug 14, 2017
ELECTRONIC POWER ASSIST STEERING FAILURE WITHOUT WARNING ON SEVERAL OCCASIONS WHILE DRIVING ..
Service brakes, Aug 4, 2017
HAD BRAKES SERVICED, NEW PADS, ROTORS, ETC. A FEW MONTHS LATER NOTICED BRAKE PRESSURE LOST AT TIMES, PEDAL WENT TO FLOOR. TOOK BACK IN TO SHOP, COMPONENTS STATED AS OK. PROBLEM PERSISTS. NOTICED THAT IT HAPPENS AFTER A STOP WHERE ABS IS ACTIVATED, THEN NEXT BRAKE ACTIVATION HAS LOW PEDAL. ALSO SEEMS TO HAPPEN IN REVERSE. NOT SAFE, CAR STOP TIME INCREASES WITHOUT WARNING. THIS IS THE ABS HYDRAULIC MODULE PROBLEM THAT IS ALREADY UNDER INVESTIGATION FOR AT LEAST 2007-2009. MY 2011 HAS THE SAME PROBLEM. CAR IS AT FORD DEALER NOW.
Steering, Aug 2, 2017
THE POWER STEERING STOPPED WORKING 3 TIME WITHIN 3 MONTH PERIOD. THE CAR IS ALWAYS STATIONARY WHEN IT HAPPENS. WHEN I SHUT THE CAR OFF AND RESTARTED IT THE POWER STEERING CAME BACK ON. THIS TIME THE POWER STEERING HAS BEEN OFF FOR 7 DAYS. IT ALWAYS HAS THE POWER STEERING FAILURE ASSIST SIGN AND THE HAZARD CAR SIGN ON. I TOOK IT TO THE DEALER WHERE I BROUGHT IT AND THEIR MACHINE SAID CODE U-3000-96 CONTROL MODULE INTERNAL FAIL. THEY RECOMMENDED I TAKE IT TO THE FORD CO. I ALSO CALLED THE FORD MANUFACTURE 1-800 # AND SHE TOLD ME IT WAS RECALLED AND FIXED IN 8/2015 AND I WOULD HAVE TO PAY FOR IT GETTING FIXED. I TOOK IT BACK TO THE SAME FORD DEALER THAT DID THE RECALL SERVICE. TODAY, THEY TOLD ME THE WHOLE POWER STEERING SYSTEM HAS TO BE REPLACED. $1600 PLUS REPAIR. DO I HAVE ANY OPTIONS OF GETTING MY MONEY BACK FROM THE FORD MANUFACTURE?
Latches/locks/linkages, Jul 27, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES FAILED TO OPEN PROPERLY FROM THE OUTSIDE MANUALLY. THE CONTACT HAD TO USE THE ELECTRIC FUNCTION OR ROLL THE WINDOW DOWN TO OPEN THE DOORS. THE DEALER (TED BRITT FORD OF FAIRFAX, VA) REPLACED THE LATCHES, BUT THE CONTACT WAS UNCERTAIN IF THE FAILURE WOULD RECUR WITH ANY OF THE OTHER LATCHES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGN WITH NO SOLUTION OTHER THAN REPLACING THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 33,208.
Steering, Jul 27, 2017
2011 FORD FUSION POWER STEERING FAILED WHILE DRIVING THROUGH PARKING LOT. FIRST RECEIVED MULTIPLE FAILURE MESSAGES AT THIS TIME POWER STEERING STOPPED FUNCTIONING COMPLETELY. UPON INVESTIGATION I FOUND THERE IS A RECALL ON THIS MAKE/MODEL AND YEAR. RECALL COVERS VEHICLES MANUFACTURED AT THE HERMOSILLO PLANT IN MEXICO FROM SEPTEMBER 7 2010 AND ON. MY VEHICLE WAS MANUFACTURED SEPTEMBER 6 2010 (ONE DAY PRIOR TO THE BEGINNING OF THE RECALL) AFTER MULTIPLE PHONE CALLS I FOUND; FORD WOULD NOT HELP. AFTER LOOKING INTO THIS FURTHER I FOUND THIS IS AN ONGOING ISSUE WITH MANY OWNERS. A REPRESENTATIVE FROM FORD SAID THEIR HANDS WERE TIED UNTIL NTSB DIRECTS THEM TO MODIFY THE RECALL DATES. I WAS LUCKY. THIS COULD HAVE TURNED OUT MUCH WORSE HAD MY WIFE OR DAUGHTER WERE DRIVING ON A BUSY ROAD. UNSATISFACTORY RESPONSE FROM FORD. MAJOR SAFETY ISSUE.
Other or unspecified, Jul 27, 2017
2011 FORD FUSION DRIVER SIDE DOOR WONT OPEN FROM INSIDE WHEN STATIONARY ON 7/24/2017 OUT OF NOWHERE THE DRIVERS SIDE DOOR WOULD NOT OPEN FROM THE INSIDE I HAVE LOOKED UP THIS COMPLAINT AND MULTIPLE PEOPLE HAVE REPORTED THE SAME ISSUE WITH THIS MODEL CAR. FORD DID A RECALL FOR 2010 AND 2013-2014 MODELS BUT NOT FOR THE 2011 MODELS. WHEN YOU GO PULL THE DOOR HANDLE THE DOOR DOESN'T OPEN AND I HAVE TO ROLL THE WINDOW DOWN AND OPEN THE DOOR WITH THE OUTSIDE HANDLE. I TOOK IT TO THE FORD DEALERSHIP ON 7/26/2017 TO GET FIXED AND THE PERSON THAT HELPED SAID THEY HAVE SEEN THIS MULTIPLE OTHER TIMES WITH THE SAME MODEL VEHICLE. WHY HAS THIS ISSUE NOT BEEN LOOKED INTO? I'M REQUESTING A REFUND OF THE AMOUNT OF THE BILL WHICH WAS $257 DOLLARS, IF I NEED TO PROVIDED ANY ADDITIONAL INFORMATION PLEASE EMAIL ME.
Air bags, Jul 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jul 19, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING THE VEHICLE, AN ABNORMAL NOISE CAME FROM THE PANEL AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, THE POWER STEERING FAILED AND WENT TO MANUEL STEERING HOWEVER, THE POWER STEERING RESET INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED TO GO TO LOCAL DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, Seat belts, Jul 18, 2017
TAKETA RECALL AIR BAGS NOT AVAILABLE STILL IT HAS BEEN OVER A YEAR SINCE RECALL ISSUED AND I KEEP CALLING FOR REPAIR THIS IS PUTTING MY FAMILY AND MYSELF IN JEOPARDY EVEN RIDING OR DRIVING THIS VEHICLE WHICH WE HAVE TO CONTINUE TO PAY FOR.