2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Electronic stability control (ESC), Jul 18, 2017
THE POWER STEERING QUIT WITHOUT WARNING WHILE DRIVING AND ALSO DISABLED THE ELECTRONIC STABILITY CONTROL
Other or unspecified, Jul 17, 2017
THE LATCH ON THE PASSENGER SIDE DOOR WILL NOT FUNCTION, CAUSING THE DOOR TO FLY OPEN WHEN DRIVING THE VEHICLE. EVEN WHEN CLOSED AND LOCKED, WHEN YOU OPEN THE DRIVERS SIDE DOOR, THE DOOR UNLOCKS AN DOOR OPENS. IT IS CURRENTLY AT FORD TO BE FIXED. THERE HAS BEEN PREVIOUS RECALLS ON THE 2013 FUSION, AND THIS CAR IS NOT LISTED AS A RECALL??? SEEMS LIKE THE SAME PROBLEM TO ME, AND IT IS COSTLY TO FIX! CURRENTLY AT THE FORD DEALERSHIP IN DELAWARE.
Steering, Jul 17, 2017, crash
DRIVING DOWN RURAL ROAD, STEERING WHEEL LOCKED IN PLACE, APPLIED BRAKES, HIT GUARDRAILS. MINOR DAMAGE, BUT POTENTIAL FOR VERY SERIOUS ACCIDENT
Air bags, Jul 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WALKER FORD CO INC. (17556 US HWY 19 N, CLEARWATER, FL 33764 (727) 535-3673) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/23/17*LJ UPDATED 12/1/2017*JS
Air bags, Jul 12, 2017
"TAKATA RECALL" RECEIVED RECALL NOTICE IN JULY, 2016. HAVE MADE MANY TELEPHONE CALLS TO DEALER AS WELL AS FORD MOTOR CO. TO DATE, JULY 12, 2017, NO ACTION HAS BEEN TAKEN.
Steering, Jul 11, 2017
POWER STEERING FAILURE WHILE DRIVING
Air bags, Jul 8, 2017
TAKATA RECALL. I HAVE KNOW ABOUT MY AIR BAG FOR OVER A YEAR. I HAVE TRIED TO CONTACT FORD, BUT I AM TOLD THAT I NEED TO WAIT FOR A LETTER FROM TAKATA.. IT'S HAS BEEN OVER A YEAR THAT I HAVE BEEN WAITING FOR OVER A YEAR.
Air bags, Jul 7, 2017
2011 FORD FUSION PASSENGER AIRBAG REPLACEMENT DELAY. FORD HAS HAD OVER A YEAR TO REPLACE THE PASSENGER SIDE AIRBAG THEY SAID COULD KILL SOMEONE. WHY HAS THIS NOT BEEN CORRECTED YET???? MY VIN IS = [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Jul 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (STAR FORD LINCOLN LOCATED ON 1101 S BRAND BLVD, GLENDALE, CA, 91204) SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR. UPON TAKING THE VEHICLE IN TO BE REPAIRED, THE CONTACT WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT PARTS WERE NOT AVAILABLE WHERE A CASE CONTINUED TO BE OPENED AND CLOSED PER CASE NUMBERS: CAS-12412527-Z5V3N9, CRM: 00720000000517, AND CAS-12372127-Q8L9Y3 ALONG WITH COMMUNICATION VIA EMAIL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jul 6, 2017
THE POWER STEERING STOPPED WORKING, IT BECAME IMPOSSIBLE TO MANEUVER AND CONTROL. IT HAS HAPPENED THREE TIMES. THE FIRST TIME IT WAS A RECALL. IT FAILED AGAIN AND ON 7/30/2016 THE STEER GEAR WAS CHANGED. YESTERDAY IT FAILED AGAIN WHILE DRIVING THE CAR WHICH IS VERY DANGEROUS AND COULD BE VERY HARMFUL. I AM CONCERNED ABOUT DRIVING THIS CAR WITH MY FAMILY.
Steering, Jul 3, 2017
ELECTRONIC POWER STEERING ASSIST GEAR INTERMITTENTLY FAILS CAUSING THE STEERING ON THE VEHICLE TO BE INCREDIBLY DIFFICULT TO STEER AT LOW SPEEDS. WHEN THE POWER STEERING ASSIST FAILS AT INTERSECTIONS THIS CAR BECOMES SLUGGISH IN STEERING RESPONSE. I FEAR THIS WILL RESULT IN AN ACCIDENT. THIS FORD FUSION ONLY HAS 120K MILES. THIS VEHICLE FALLS OUTSIDE THE FORD POWER STEERING ASSIST GEAR RECALL RANGE AND THE FORD CUSTOMER SATISFACTION PROGRAM REPRESENTATIVE (RYAN) STATED THIS PARTICULAR VIN IS NOT COVERED UNDER THE RECALL AND STATED THEY ARE NOT RESPONSIBLE.
Steering, Jul 3, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE "SERVICE POWER STEERING" WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO STEER LEFT OR RIGHT. FORD PRIME OF AUBURN, MASSACHUSETTS WAS CONTACTED AND STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS UNSURE OF WHETHER OR NOT THE VEHICLE WAS REPAIRED PER THE RECALL BY THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Steering, Jun 29, 2017
THE CAR HAD FEW RECALLS AND FEW WARRANTIES ISSUES SINCE I PURCHASE THE CAR. FOR THE SPECIFIC, RIGHT NOW, MY CAR HAS A "POWER STEERING ASSIST FAULT " FORD ISSUED A RECALL FOR THE MODEL FUSION YEAR 2011 RELATED TO THIS PROBLEM, THAT IS A MAJOR SAFETY PROBLEM BECAUSE THE STEERING WHEEL WILL LOCK IN PLACE. FORTUNATELY MINE LOCKED WHEN I START THE CAR. I HAD AAA TOWED MY CAR TO MY MECHANIC, AND THEN FROM THERE TO THE FORD DEALER BECAUSE THEY COULDN'T HELP MY MECHANIC WITH INFORMATION UNLESS THE CAR WAS AT THEIR LOCATION FOR A DIAGNOSIS ( THAT I NEED TO PAY FOR IT), A DIAGNOSIS THAT MY MECHANIC DID FOR FREE. NOW, THE RECALL THAT FORD HAS IN PLACE DO NOT INCLUDE MY VEHICLE, THEY SAID THAT THE VIN NUMBER IS NOT INCLUDED IN THE RECALL, AND THAT IS NOTHING THEY CAN DO ABOUT IT: SO WE ARE LOOKING AT THE SAME MODEL, SAME YEAR, SAME SPECIFIC PROBLEM.... BUT THEY REFUSE TO EXTEND THE RECALL TO MINE! THE REPAIR, WHICH BTW, IS NOT A PART OF A VEHICLE THAT NEEDS TO BE REPAIRED, REPLACE OR MAINTAIN IN THE LIFETIME OF THE VEHICLE, WILL COST OVER $3,000....... I CANNOT REPAIR THE CAR. FORD CS, SUGGEST ME TO REPAIR THE CAR, TELLING ME TO SAVE THE RECEIPT IN CASE FORD DECIDE TO EXTEND THE RECALL. ADDITIONALLY, I WAS OFFERED 10% DISCOUNT.... WOW I AM A SINGLE MOM, HAVE A SPECIAL NEED SON, LOST MY LONG TIME ( 17 1/2 YEARS) JOB, AND WORK ONLY PART TIME ... I AM DESPERATE! I NEED TO HAVE THE CAR WORKING, I CANNOT AFFORD TO PAY THAT MUCH MONEY AND I THINK THAT THIS IS INSANE !! THE DEALER AND THE FORD CS TOLD ME THAT THEY CANNOT SHARE THEIR FINDINGS WITH THE CUSTOMER, BUT ONLY THE DECISION, WHICH IS TO NOT INCLUDE THE VEHICLE IN THE RECALL.
Air bags, Jun 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING AN UNKNOWN DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jun 28, 2017, crash
CAR IS A LEMON RECALL REPAIR WAS DONE IN JUNE 2016 FOR RECALL NUMBER 15S18. I PURCHASE THE CAR IN NOV 2016. AND HAVE LOST STEERING POWER TO VEHICLE TOOK IT TO FORD DEALER THEY SAID IT WAS PAST THE MILAGE AND COULD NOT BE COVERED WANT TO CHARGE ME 1500 TO FIX SOMETHING THAT WAS REPAIRED DUE TO RECALL CALL FORD CORP. THEY SAID SAME THING.
Steering, Suspension, Other or unspecified, Jun 27, 2017
WHEN I TURN OR GO OVER BUMPS THE CAR MAKES A LOUD SQUEEKING/GRINDING NOISE. THIS STARTED TO OCCUR AFTER MY POWER STEERING ASSIST WAS REPLACED A MONTH AGO. SEVERAL REVIEWS ALSO STATE THIS IS A VERY EXPENSIVE FIX. MY CAR ONLY HAS 60K MILES ON IT FOR A 2011. THIS IS COMPLETELY UNACCEPTABLE!
Steering, Jun 26, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DEALER THAT SOLD THE VEHICLE WAS INFORMED SEVERAL TIMES THAT THE STEERING WHEEL WAS TIGHT AND DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED THAT THE VEHICLE BE DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO (SHAWNEE MISSION FORD, LOCATED AT 11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203, PHONE N UMBER: (913) 631-0000 ) WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURERS RECALL RELATED TO THE STEERING. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Air bags, Jun 26, 2017
TAKATA RECALL: WE RECEIVED NOTICE FROM OUR DEALER IN TEXARKANA, TX IN NOV 2016. NO SERVICE YET. THEY SAY THEY HAVEN'T RECEIVED THE NECESSARY PARTS. ANY RECOURSE AVAILABLE?
Steering, Jun 22, 2017
WAS DRIVING ON HIGHWAY AND THE POWER STEERING ASSIST FAULT NOTICE CAME UP AND FELT TIGHT STEERING. PULLED OVER AND RESTARTED WITH THE SAME NOTICE. HAD TO KEEP DRIVING WITH OUT POWER STEERING. IT HAS NOW BEEN OUT FOR 3 DAYS. FOUND OUT THERE WAS A RECALL FOR THIS ON THE 2011 FORD FUSION BUT MY VEHICLE IS NOT COVERED IN THIS RECALL. WHY NOT. SAME ISSUE AS RECALL. I AM VERY LUCKY I DIDN'T CRASH. FURTHER RESEARCH SHOWS THAT THERE ARE THOUSANDS MORE LIKE ME. FORD DOESN'T WANT TO PAY TO HAVE ALL VEHICLES WITH EPAS RECALLED. NOW THEY WANT TO STICK ME WITH THE BILL WHIS IS 1/4 OF THE VALUE OF THE CAR. THE VEHICLE WAS MAUFACTURED 07/10 AND HAS ONLY 37500 MILES.
Steering, Jun 22, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE O C WELCH FORD DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THE MANUFACTURER'S QUALIFICATIONS FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Electrical system, Fuel/propulsion system, Jun 22, 2017
I WAS DRIVING ON A BUSY CITY STREET DURING RUSH HOUR WHEN I NOTICED THE CAR JERKING WHEN IT CHANGED GEARS. THE RPM WOULD SHOOT UP HIGH THEN BACK DOWN WHILE LOSING POWER TO THE VEHICLE. I MANAGED TO GET TO AN AUTO ADVANCE STORE WHERE I HAD A DIAGNOSTIC DONE SINCE MY CHECK ENGINE LIGHT WAS ON. THE DIAGNOSTIC CAME BACK WITH CODE PO455 TWICE AND PO457 TWICE. IT WAS THEN EXPLAINED THAT TOO MUCH AIR WAS GETTING INTO MY FUEL SYSTEM. I PROCEEDED TO GO TO THE FORD DEALERSHIP, WHICH WAS A HALF MILE AWAY. ON THE WAY, MY CAR CONTINUED TO JERK AND LOOSE POWER AND SOME POINTS. THEN EVERYTHING DIGITAL WHICH ONE DISPLAYS MY MILEAGE AND THE OTHER DISPLAYS HOW MANY MILE TILL EMPTY DISPLAYED INTERMITTENT LINES AND THE WRENCH ILLUMINATED ON MY DASHBOARD. AT THIS TIME MY CAR WAS ON BUT QUICKLY LOST POWER TO GO FORWARD. IT ALMOST GOT REAR ENDED BY THE CAR BEHIND ME. I PUT ON MY TURN SIGNAL AND I COASTED TO THE SIDE OF THE ROAD, TURN OFF MY CAR WAITED A FEW MINUTES THE TURNED BACK ON AND PUT IT IN DRIVE. THE CAR WOULD NOT MOVE FORWARD. THE ENGINE JUST REVVED UP LIKE I HAD IT IN NEUTRAL. I PUT IT BACK IN PARK THEN PUT IT IN REVERSE. THE CAR WOULD OPERATE IN REVERSE. HAD TO HAVE CAR TOWED TO DEALERSHIP. THREE MONTHS PRIOR TO THIS INCIDENT, I HAD TO TAKE MY CAR TO THE DEALERSHIP BECAUSE OF EXCESSIVE BATTERY ACID ON MY POSITIVE TERMINAL THAT HAD EATEN THROUGH THE WIRING HARNESS. HAD TO HAVE HARNESS AND BATTERY REPLACED. I STILL NOTICE ISSUES OF BATTERY ACID ACCUMULATING AROUND THE SCREWS ON THE BATTERY HARNESS AND POSITIVE LEAD AGAIN.
Air bags, Jun 21, 2017
I RECEIVED NOTIFICATION OF THIS RECALL IN JULY 2016. AS OF TODAY NO ACTION HAS BEEN TAKEN TO CORRECT THE DEFECT
Steering, Jun 21, 2017
WE WERE NOTIFIED THAT A RECALL FOR THE POWER STEERING ON MY DAUGHTER'S CAR WAS RECALLED. SHE WAS SITING IN A PARKING LOT AND THE "SERVICE POWER STEERING NOW" LIGHT CAME ON AND SHE COULDN'T STEER THE CAR. SO SHE CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALER. AFTER A WHOLE DAY, THE DEALER INFORMED US THAT THEY RESET THE COMPUTER AND THAT WE WERE GOING TO HAVE TO PAY $1300 FOR A NEW RACK AND PINON BECAUSE THE POWER STEERING MODULE WAS DEFECTIVE BUT IT WAS LOCATED ON THIS "BRACKET" AND THEY DON'T COVER THAT. THEN WHEN MY HUSBAND WENT DOWN THERE, THEY INFORMED HIM THAT FORD WON'T FIX THE PART BECAUSE SHE WAS OVER THE MILEAGE AND TIME FRAME. SHE HAD BEEN TELLING US THAT THE CAR WAS PULLING TO THE LEFT REALLY BAD, WHICH IS ALSO A REASON FOR THIS ISSUE. WE BOUGHT THIS CAR USED FROM A USED CAR DEALER. HOW WERE WE SUPPOSED TO KNOW THERE WAS EVEN A RECALL ON IT LET ALONE A TIME LIMIT? I HAVE DONE RESEARCH TO FIND THAT MANY ACCIDENTS HAVE OCCURRED BECAUSE OF THIS FAULTY PART AND FORD REFUSES TO FIX THEM? HOW IS THIS SAFE? I DO NOT WANT MY 18 YEAR OLD DAUGHTER GETTING IN A WRECK DUE TO FAULTY STEERING AND KILLING HERSELF OR SOMEONE ELSE. SOMETHING HAS TO BE DONE!!! THIS IS NOT THE FIRST OF THIS ISSUE BEING REPORTED EITHER. I CAN'T BELIEVE FORD HAS NOT BEEN FORCED TO CORRECT THIS PROBLEM AND THAT EVERYDAY ACCIDENTS COULD HAPPEN BECAUSE OF IT. THIS COULD KILL SOMEONE! I CAN'T BELIEVE THAT THIS HAS BEEN GOING ON FOR YEARS AND THERE IS STILL NO SOLUTION.
Steering, Jun 15, 2017
POWER STEERING ASSIST FAILED SUDDENLY WHILE DRIVING. WHEN STEERING IS OUT ON THESE VEHICLES IS ACTUALLY ALMOST IMPOSSIBLE TO TURN THE WHEEL. I HAVE DRIVEN OLD VEHICLES WITHOUT POWER STEERING AND THIS IS TWICE AS HARD TO STEER. THIS VEHICLE IS EQUIPPED WITH THE EPAS. APPARENTLY MANY PEOPLE ARE HAVING THE SAME PROBLEM. I CONTACTED FORD AND THEY DINED COVERAGE BECAUSE THE EPAS SOFTWARE WAS UPDATED IN 2015 AS PART OF A RECALL FOR DEFECTIVE EPAS. THE SOFTWARE UPDATE DID NOT ACCOMPLISH ANYTHING AS THE EPAS FAILED AFTER THE RECALL SOFTWARE UPDATE. THIS IS A HUGE SAFETY CONCERN THAT NEEDS TO BE ADDRESS ASAP, I GUESS FORD IS WAITING FOR FATAL ACCIDENTS TO START OCCURRING AND INCREASING BEFORE THEY DO SOMETHING ABOUT THIS POWER STEERING DEFECT.
Steering, Jun 15, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THE DEALER AT: APPLE FORD, LYNCHBURG, VIRGINIA, WAS CONTACTED AND ASKED FOR THE VEHICLE TO BE BROUGHT TO THE SHOP FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS NOT PROVIDED.