2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Air bags, May 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 5, 2017
TAKATA RECALL. I RECEIVED RECALL NOTICE 16S26 IN JULY, 2017 AND NOTHING HAS BEEN DONE ABOUT IT. I'VE TALKED TO THE DEALERSHIP SEVERAL TIMES AND CUSTOMER RELATIONS A COUPLE OF TIMES. THE ANSWER IS ALWAYS THE SAME: THE PARTS ARE NOT AVAILABLE. I SAY NOT ENOUGH EFFORT IS BEING MADE TO SECURE THEM. THEY HAVE EXCEEDED ANY REASONABLE TIME FRAME TO FIX A POTENTIALLY LETHAL DEFECT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Apr 28, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE TRANSMISSION SHIFTED ABNORMALLY IN BETWEEN GEARS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Other or unspecified, Apr 27, 2017
DOOR HANDLES DO NOT OPEN FROM THE INSIDE AT ALL. THE ONLY WAY OUT IS TO ROLL THE WINDOWS DOWN AND OPEN FROM THE OUTSIDE. THIS HAPPENS ALL THE TIME, OTHER FORD MODELS HAVE BEEN RECALLED FOR THE SAME ISSUE. IT IS ALL THE TIME, IT DOESN'T MATTER IF YOU'RE PARKED OR DRIVING THE DOORS WILL NOT OPEN AT ALL FROM THE INSIDE.
Steering, Apr 26, 2017
IN JULY OF 2015 RECALL NOTICE 15S18 / NHTSA RECALL 15V-340 WAS ISSUED. THIS RECALL MADE AWARE OF AN ISSUE WITH THE POWER STEERING COMPONENTS OF CERTAIN MODEL YEAR FORD FUSIONS. MY POWER STEERING BROKE IN MY 2011 FUSION IN THE SUMMER OF 2015, AND WAS REPLACED UNDER THE RECALL. LESS THAT 2 YEARS LATER NOW THE SAME TWO PARTS THAT WERE REPLACED UNDER THE PREVIOUS RECALL HAVE BROKE AGAIN. THIS TIME AROUND THERE IS NO RECALL THAT COVERS THE EXPENSES. IN BOTH INCIDENTS I WAS DRIVING ON A STRAIGHT ROAD AND MY POWER STEERING SERVICE MESSAGE POPPED UP. IN BOTH CASES I PARKED MY CAR AND TURNED IT OFF AND BACK ON AGAIN. BOTH TIMES WHEN I TURNED IT BACK ON MY POWER STEERING WAS SHUT OFF, AND WAS NO LONGER WORKING. THIS SECOND INSTANCE OF MY POWER STEERING BREAKING IS THE SAME EXACT WAY IT BROKE THE FIRST TIME. IT SEEMS AS IF THE FORD DEALERSHIP REPLACED THE DEFECTIVE POWER STEERING PARTS WITH MORE DEFECTIVE PARTS.
Air bags, Apr 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 24, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 24, 2017
TAKATA RECAL THERE IS A RECALL AND EVERY DEARLERSHIP SAYS THAT THEY DO NOT HAVE REPLACEMENT AIRBAGE, YET I AM SUPPOSSSED TO KEEP DRIVING THIS CAR, EVEN THOUGH IT MAY KILL MY WIFE OR PREGNANT DAUGHTER IN LAWS! MU NOTICE WAS AUGUST 2016. ARE THEY TRYING TO TELL ME THAT TAKATA HAS NOT MADE ANY NEW, SAFE AIRBAGS SINCE AUGUST 20165! OR IS THAT MY FAMILY'S LIVES ARE NOT A PRIORITY WITH FORD. IF FORD DOES NOT HAVE THE AIRBAGS, THEN GIVE US A LOANER CAR UNTIL THEY FIX MY DEATH TRAP.
Steering, Apr 21, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UPDATE NEEDED TO BE APPLIED TO THE PSCM. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN: 15V340000 (STEERING) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 06/13/17*LJ UPDATED 9/27/18*JB
Steering, Apr 17, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITH NO WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION AND DIAGNOSIS. THE DEALER FAILED TO MENTION THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER REPAIRED THE VEHICLE WITHOUT THE CONTACTS APPROVAL AND THE CONTACT WAS UNCERTAIN IF THE VEHICLE MAY BE RELEASED UNTIL THE REPAIR CONCERNS HAD BEEN ADDRESSED WITH THE MANUFACTURER. THE MANUFACTURER REFUSED TO SERVICE THE VEHICLE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Other or unspecified, Apr 15, 2017
CAR WAS TURNED OFF AND PARKED IN DRIVEWAY WHEN I REALIZED THAT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE INSIDE HANDLE WAS INOPERABLE AND TO EXIT THE VEHICLE I HAD TO CLIMB ACROSS CONSOLE AND PASSENGER SEAT. THE CAR WAS DRIVEN TO FORD DEALER WHERE MECHANIC VERIFIED AFTER REMOVING INTERIOR DOOR PANEL THE DOOR HANDLE ASSEMBLY WAS CRACKED. THE REPAIR COST WITHOUT TAX WAS $209.42 WHICH INCLUDED PART #6E5Z*5422601*A @ $61.07 AND LABOR @ $139.95. WHILE WAITING FOR MY REPAIR ANOTHER CUSTOMER BOUGHT THEIR NEW FORD FUSION IN FOR THE SAME ISSUE WHICH LED ME TO QUESTION SERVICE ADVISOR AND SALES MANAGER WHO BOTH ADVISED THERE WERE NO RECALL ISSUE WITH INTERIOR DOOR HANDLES.
Steering, Air bags, Apr 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE SERVICE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 68,000.
Steering, Apr 12, 2017
POWER STEERING ASSIST FAILED (WARNING APPEARED ON DASH) AND VEHICLE WAS VERY HARD TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING. I ALMOST RAN INTO A CURB BECAUSE OF THIS FAILURE AND THE EFFORT REQUIRED TO TURN THE STEERING WHEEL. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT, THE FAULT WARNING WENT AWAY AND THE POWER STEERING WORKED. THE POWER STEERING LATER FAILED AND THE FAULT WARNING REAPPEARED. THE LOCAL DEALER CANNOT GET IT INTO SERVICE FOR A WEEK AND I AM HESITANT TO DRIVE THE VEHICLE AT SPEED FOR FEAR OF LOSS OF POWER STEERING AGAIN. RESEARCH HAS INDICATED THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLE. IT IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER A RECALL NOTICE.
Steering, Apr 10, 2017
MY 2011 FORD FUSION SEEMED TO BE OPERATING NORMALLY AFTER A DRIVE OF ABOUT 2.5 HOURS, BEGINNING AT ABOUT 7:30 A.M., MOSTLY ON HIGHWAYS, ON SUNDAY, APRIL 9, 2017. THE DRIVE WAS FROM ARNOLD, MARYLAND TO PERKASIE, PENNSYLVANIA. THE WEATHER WAS SUNNY AND MILD. WHEN I STARTED THE CAR AFTER IT HAD BEEN PARKED WITH THE IGNITION OFF FOR ABOUT 30 MINUTES IN PERKASIE, PENNSYLVANIA, THE STEERING WHEEL WAS VERY HARD TO TURN. I DROVE THE CAR SEVERAL MILES ON SECONDARY ROADS AND THE STEERING REMAINED EXTREMELY STIFF AT SLOW SPEEDS, BUT SOMEWHAT EASIER TO HANDLE AT HIGHER SPEEDS. I ALSO NOTICED A STEERING ASSIST FAULT MESSAGE ON THE DISPLAY. I THEN PARKED THE CAR. AFTER THE CAR WAS PARKED WITH THE IGNITION OFF FOR ABOUT 10 MINUTES I RESTARTED THE CAR. AT THAT TIME THE STEERING OPERATED NORMALLY AGAIN. I DROVE BACK TO ARNOLD, MARYLAND WITHOUT FURTHER STEERING PROBLEM.
Steering, Electronic stability control (ESC), Apr 7, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AS THE SERVICE ADVANCETRAC AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO PULL OVER TO THE EMERGENCY LANE AND THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. ...UPDATED 05/03/17 *BF UPDATED 08/22/2017*JS
Latches/locks/linkages, Apr 5, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WHEN USING THE INTERIOR LATCH. THE CONTACT HAD TO CLIMB OVER TO THE PASSENGER SIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Steering, Apr 4, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING BECAME VERY DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE DEALER DIAGNOSED THAT THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. UPDATED 06/02/17*LJ
Other or unspecified, Apr 1, 2017
BOTH FRONT SEAT, INTERNAL DOOR LATCHES HAVE BROKEN. THE DRIVER'S SIDE WENT FIRST, FOLLOWED BY THE PASSENGER SIDE, BOTH RECEIVED ONLY NORMAL USE. NOW, TO EXIT THE VEHICLE, THE WINDOW MUST BE ROLLED DOWN AND THE DOOR OPENED FROM THE OUTSIDE LATCH, OR A TWO-HAND TECHNIQUE CAN BE LEARNED TO OPEN FROM THE INSIDE. THIS PREVENTS SPEEDY EGRESS IN THE EVENT OF AN EMERGENCY SITUATION I.E. FLOODS, FIRES, ETC. THE CAR CURRENTLY HAS 72863 MILES BUT THIS PROBLEM OCCURRED MORE THAN A YEAR OR TWO AGO.
Other or unspecified, Fuel/propulsion system, Mar 30, 2017
WHEN I PUT FUEL IN MY CAR IT STARTS TO ACT JANKY NOT WANTING TO START OR ANYTHING , ALSO IT'S SHOWING A RECALL ON THE VEHICLE
Steering, Structure, Mar 29, 2017
VEHICLE SHUT DOWN SEVERAL TIMES WHILE TRAVELING AT LOW SPEED ON A CITY STREET. ALSO, THE DOOR ON THE DRIVER'S SIDE WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE.
Air bags, Mar 28, 2017
TAKATA RECALL WE HAVE CHECKED WITH FORD DEALERS AND THE FORD MAIN WEBSITE AND ARE TOLD THERE IS NOT A REMEDY YET. WE JUST AGAIN, 3-27-17 AT 9:00 PM, CHECKED THE FORD WEBSITE, ENTERED THE VIN NUMBER AND IT SAYS REMEDY IS STILL NOT AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE FIRST NOTIFIED. THIS HAS GOT TO BE RECTIFIED.
Power train, Engine, Mar 27, 2017
2011 FORD FUSION SE HAD A TRANSMISSION PROBLEM WHILE IT WAS STILL UNDER WARRANTY (NOV. 2013). OUR VEHICLE RECENTLY HAD TROUBLE ACCELERATING AND SHIFTING BETWEEN GEARS. WE TOOK OUR CAR TO A MECHANIC AND HE INFORMED US THAT 3 GEARS IN THE TRANSMISSION BROKE AND WE NEED A NEW TRANSMISSION. THIS CAR ONLY HAS 55K MILES ON IT AND THIS IS THE SECOND TRANSMISSION PROBLEM WE'VE HAD!! THE MECHANIC SAID HE'S NEVER SEEN A TRANSMISSION GO THIS EARLY, BUT READING REVIEWS ONLINE OF 2011 FORD FUSIONS, IT SEEMS LIKE THIS IS MORE COMMON THAN WE'D LIKE TO THINK.
Other or unspecified, Mar 20, 2017
MY 2011 FORD FUSION HAD A SAFETY MALFUNCTION RECENTLY WHERE THE DRIVERS SIDE DOOR HANDLE BECAME INOPERABLE. THE SAME PART THAT HAS MALFUNCTIONED AND KEEPING ME FROM SAFELY EXITING MY VEHICLE HAS BEEN RECALLED ON VARIOUS FORD MODELS AND HAS BEEN OVERLOOKED FOR THE ONE I OWN ALTHOUGH IT HAS THE SAME PART. ESTIMATED COST OF REPAIR WILL BE ROUGHLY $100 INCLUDING LABOR AND FORD HAS REFUSED TO COVER THE COST OF REPAIR PER FORD'S CUSTOMER SERVICE DEPARTMENT. I HAVE FILED A COMPLAINT WITH FORD AND WAS GIVEN THE REFERENCE NUMBER CAS11929128. I WOULD LIKE A SOLUTION SOON AS I DO NOT CURRENTLY HAVE THE FINDS FOR THE REPAIR.
Suspension, Structure, Mar 20, 2017
THE VEHICLE HAS STARTED MAKING VERY LOUD CREAKING NOISES WHEN GOING OVER A BUMP OR WHEN TURNING THE STEERING WHEEL, TYPICALLY HEARD MORE WHEN AT LOWER SPEEDS. THE DEALER INDICATED IT'S THE LOWER CONTROL ARM IS SAFE FOR NOW; HOWEVER, WAS RECALLED ON THE 2013-2014 FUSIONS. IN ADDITION, MY DOOR HANDLE/LATCH ALSO STOPPED WORKING TODAY WHILE STATIONARY. THE DOOR IS NOT LATCHING PROPERLY. THIS RECALL ALSO AFFECTED THE 2013-2014 FUSIONS, BUT NOT THE 2011.
Steering, Mar 16, 2017
THE POWER STEERING ASSIST FAILURE LIGHT CAME ON SEVERAL TIMES WHEN I STARTED MY CAR. I LOOKED IN OWNERS MANUAL WHICH STATED TO TURN OFF AND RESTART WHICH LET ME DRIVE. BUT IT STATED TO CALL DEALER. I CALLED DEALER WHICH SAID THAT IT WAS UNDER RECALL. THE NEXT DAY THE DEALERSHIP TOLD ME THAT MY CAR WAS NOT INCLUDED IN RECALL. IT IS THE SAME PART THAT IS UNDER RECALL ON OTHER 2011 FUSIONS BUT NOT MINE. NOW I HAVE TO PAY $1,000 TO REPLACE THE STEERING GEAR.