2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Exterior lighting, Mar 12, 2017
REAR EXTERIOR STOP/TURN SIGNAL LIGHT SOCKETS HAVE BURNT MARKS AROUND ENTIRE SOCKET; REPLACED BURNT OUT BULBS MULTIPLE TIMES.
Steering, Mar 10, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN LEFT OR RIGHT. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED ON NUMEROUS OCCASIONS IN ORDER TO CORRECT THE STEERING FAILURE. THE VEHICLE WAS DIAGNOSED AS NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.
Steering, Fuel/propulsion system, Mar 9, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE INLET FUEL WARNING INDICATOR INADVERTENTLY ILLUMINATED. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER AND PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,904.
Steering, Mar 9, 2017
THIS IS A COMPLAINT WITH FORD'S RECALL 15S18. THE RECALL WAS PERFORMED ON MY CAR (ONLY SOFTWARE UPDATE). WHEN THE RECALL WAS PERFORMED THERE WAS NO DIAGNOSTIC TROUBLE CODES FOUND IN THE POWER STEERING CONTROL MODULE. SINCE THIS RECALL WAS PERFORMED I HAVE EXPERIENCED LOSS OF STEERING. THE STEERING LOCKS UP AND I HAVE ONLY MANUAL STEERING WHILE DRIVING. CAR WAS IN FOR SERVICE AND WAS TOLD THE STEERING GEAR NEEDS TO BE REPLACED. I WAS TOLD THIS IS MY RESPONSIBILITY AT A COST OF AROUND $2000.00. THE RECALL CLEARLY STATES THE STEERING GEAR WOULD BE REPLACED UNDER THIS RECALL. I CONTACTED FORD ABOUT THIS AND I WAS TOLD THE RECALL HAS BEEN PERFORMED AND THE REPLACEMENT OF THE STEERING GEAR WAS MY RESPONSIBILITY. THIS CAR IS UNSAFE TO DRIVE AND A RECALL WAS MANDATED BY THE NHTSA, AND FORD WILL NOT RESOLVE THIS RECALL. I WAS TOLD WITH THE AMOUNT OF MILES ON THE CAR THE RECALL DOESN'T APPLY ANYMORE. THIS SHOULD BE FORD'S RESPONSIBILITY TO REPLACE THE STEERING GEAR IF THEIR IS A KNOW DEFECT IN THE PART. IT SHOULD NOT MATTER THE AMOUNT OF MILES ON THE CAR. IF THERE IS A DEFECT IN THE PART IT SHOULD BE REPLACED UNDER THIS RECALL THE CONSUMER SHOULD NOT BE RESPONSIBLE TO REPAIR THE CAR DUE TO THE KNOW ISSUES REGARDLESS OF THE MILES ON THE CAR.
Air bags, Mar 8, 2017
TAKATA INFLATORS. I RECEIVED A NOTICE IN JULY OF 2016 INDICATING A RECALL OCCURRED. HOWEVER, IT IS NOW MARCH OF 2017, AND I HAVE NOT RECEIVED ANY CARD INDICATING THAT I CAN TAKE THE CAR TO THE DEALER FOR THE AIRBAG REPLACEMENT. I AM VERY WORRIED THAT THE CAR IS A HAZARD TO DRIVE.
Steering, Mar 7, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED RANDOMLY AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON EACH TIME THE FAILURE OCCURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT REPAIRED BY THE DEALER WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNCERTAIN IF THE DEALER WOULD COMPLY WITH THE RECALL REPAIR. DUE TO THE MILEAGE OF THE VEHICLE, THE DEALER WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 6, 2017
CODE P0457 AND P1450 KEEP COMING UP. THE DESCRIPTION IS A FAULT WITH THE FUEL FILLER NEAR THE GAS TANK. A RECALL FOR THE FUEL GAS TANK FILLER WAS PREVIOUSLY PERFORMED. IS THIS PART OF THIS RECALL?
Structure, Mar 6, 2017
DOOR HANDLES COME OFF. DOOR CHECK STRAP BROKE ON RIGHT FRONT PASSENGER DOOR.
Air bags, Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Steering, Mar 1, 2017
STARTED CAR AND DASHBOARD DISPLAY STATED "POWER STEERING ASSIST FAIL". I HAD NO POWER STEERING AT ALL TRYING TO DRIVE HOME. POWER STEERING SYSTEM FAILED AND HAS TO BE REPLACED. FORD SAID THERE IS A RECALL FOR THIS, BUT MY VIN DOES NOT APPLY EVEN THOUGH IT IS IN THE YEARS RECALLED.
Steering, Feb 28, 2017
BACKING OUT OF PARKING SPOT AND POWER STEERING ABRUPTLY FAILED WITH POWER STEERING ASSIST FAULT ERROR. VERY HARD TO STEER. TOOK TO DEALER AND WAS TOLD I HAD PREVIOUSLY HAD STEERING REPROGRAM UNDER RECALL. DIAGNOSIS STEERING RACK NEEDED TO BE REPLACED AT $2000. LUCKILY IT FAILED IN PARKING LOT. MAIN CONCERN IS RECALL REPROGRAM HAD BEEN DONE IN TIMELY MANNER. THESE RACKS SHOULD BE MANDATORY REPLACE PROBLEM WAITING TO HAPPEN.
Steering, Feb 27, 2017
WAS BACKING OUT OF A PARKING SPACE (IN MOTION, TURNING THE WHEEL) AND THE CAR GAVE A WARNING SIGNAL AND THEN IT SAID POWER STEERING FAILURE. I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THE CAR AND THEN IT WAS OKAY. MY HUSBAND SAID THAT THE SAME THING HAPPENED TO HIM A WEEK AGO WHEN HE TURNED THE CAR ON, HE WAS STATIONARY AT THE TIME. HE RESTARTED THE CAR AND IT IT WAS FINE.
Wheels, Feb 26, 2017
LUG NUT AND STUD FAILURE. LEARNED OF PROBLEM AFTER A DEALER REPAIR. CAR STATIONARY AT HOME WHEN PROBLEM DISCOVERED. AFTER DEALER SAFETY RECALL REPAIR OF FRONT STEERING RACK, WHICH INCLUDED TIRE ROTATION, MEANING ALL 4 TIRES REMOVED AND RETURNED TO VEHICLE BY THE DEALER. I WAS REPLACING THE FRONT BRAKE PADS, EASY REPAIR, AND I LEARNED THE FOLLOWING: LUG NUTS WERE TIGHTENED SO TIGHT THAT THE WRENCH PROVIDED BY THE MANUFACTURER WOULD NOT LOOSEN THEM BY HAND. TRIED TO USE STAR WRENCH, WHICH WAS LARGER, AND STILL TOO TIGHT. DECIDED TO USE MANUFACTURER WRENCH FROM TRUNK WITH A 5 FOOT PIECE OF EMT THIN WALL TUBING TO ADD TORQUE, HAD TO TAP LUG WRENCH ONTO ONE BOLT DUE TO SWELLING OF OUTER BOLT COVERING (CORROSION BETWEEN BOLT AND DECORATIVE COVERING). LEARNED DEALER HAD STRIPPED ONE BOLT ON DRIVER FRONT WHEEL. AFTER REPLACING PADS ON DRIVERS SIDE, STARTED REPAIR ON PASSENGER SIDE. 2 STUDS BROKE OFF WHILE REMOVING. USING A HAND WRENCH THIS HAS NEVER HAPPENED IN 45 YEARS OF REPAIRING CARS. I BELIEVE FORD SHOULD CONSIDER REPLACING ALL LUG NUTS AND STUDS ON THEIR VEHICLES AS THIS "DEFECT" COULD CAUSE SERIOUS INJURY OR DEATH. LUG NUTS SHOULD NOT SWELL NOR SHOULD THEY BE REPEATEDLY OVER TIGHTENED DURING THE TIRE ROTATION PROCESS USED BY ALL FORD DEALERS IN THEIR (ROUGHLY) $30.00 SERVICE PACKAGE THAT INCLUDES OIL CHANGE, BRAKE INSPECTION, AND TIRE ROTATION. THIS PACKAGE HAS RESULTED IN MY TIRES BEING ROTATED AND RETIGHTENED SEVERAL TIMES, MEANING EACH TIME OF OVER TIGHTENING FURTHER WEAKENS THE STRENGTH OF THE LUG STUD. NOT SURE IF THE STUD IS DEFECTIVE OR THE FORD MOTOR COMPANY PRACTICE OF OVER TIGHTENING LUG NUTS IS THE CAUSE OF THESE BOLTS BEING WEAK ENOUGH THAT THEY SNAPPED WITH HAND REMOVAL. THANK YOU. [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Electrical system, Visibility, Feb 23, 2017, fire
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE BLOWER MOTOR RESISTER MALFUNCTIONED. THE CONTACT STATED THAT THE WIRES ASSOCIATED WITH THE COMPONENT MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,295.
Air bags, Feb 22, 2017
I RECIEVED A RECALL NOTICE #16S26 NHTSA 16V-384 IN JULY 2016. I CONTACTED THEM IN NOVEMBER 2016 TO FIND OUT WHY NOTHING IS BE DONE. FORD CUST SERV STATED THAT THEY WERE WORKING ON REPAIR AND THAT I WOULD BE CONTACTED IN NEAR FUTURE. I HAVE NOT AND IT HAS BEEN OVER 6 MONTHS. IN THE MEAN TIME MY DAUGHTER IS DRIVING AN UNSAFE VEHICLE. I WOULD LIKE TO LODGE A COMPLAINT ABOUT FORD DRAGGING FEET TO GET THIS COMPLETED. I COULD NOT FIND ANOTHER METHOD OD ADDRESSING THIS ISSUE SO HERE I AM.
Steering, Feb 21, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THERE WAS AN ABNORMAL VIBRATION AND CLICKING NOISE EMITTING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Steering, Feb 20, 2017
DRIVING DOWN THE ROAD & POWER STEER WENT OUT COULDN'T STEER CAR ALMOST HAD ACCIDENT! MESSAGE WENT ACROSS CHECK POWER STEERING NOW. DROVE HOME VERY SLOW. WILL CALL DEALER IN MORNING. AFRAID TO DRIVE!
Suspension, Feb 10, 2017
SQUEAKING ON THE LEFT SIDE WHEN GOING OVER BUMPS OR TURNING THE STEERING WHEEL AT LOW SPEED ON CITY STREET.
Other or unspecified, Feb 7, 2017
MY DOOR LATCH BROKE ON THE CAR. MY TEENAGER GOT IN THE CAR AND THE DOOR WOULDN'T CLOSE. I COULDN'T RIDE HOME WITH IT IN THAT CONDITION. I SEE IT'S A COMMON PROBLEM WITH FORDS, BUT MY YEAR OF FUSION IS NOT ON ANY RECALL LIST. IT DEFINITELY SHOULD BE BECAUSE THAT IS A VERY REAL SAFETY ISSUE.
Structure, Feb 7, 2017
FAILURE RIGHT FRONT INSIDE DOOR HANDLE. DRIVERS DOOR HANDLE ON INSIDE HAS STOPPED WORKING. I MUST ROLL DOWN WINDOW AND USE OUTSIDE DOOR HANDLE TO OPEN DOOR. THIS OCCURRED 02/06/17 WHEN I STOPPED CAR, TURNED OFF THE IGNITION AND TRIED TO EXIT THE CAR. DOOR HANDLE HAS NOT WORKED SINCE THEN. WHEN CAR WAS LESS THAN 1 YEAR OLD THE RIGHT FRONT PASSENGER DOOR HANDLES INSIDE & OUTSIDE FAILED INTERMITTENTLY. DEALER "COULD NOT FIND" THE PROBLEM. THIS WENT ON FOR SEVERAL WEEKS UNTIL FINALLY THE PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. CAR WAS TAKEN TO DEALER AND REPAIRED UNDER WARRANTY.
Air bags, Feb 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electronic stability control (ESC), Feb 3, 2017
WHILE DRIVING, THE CAR FACES A SUDDEN LOSS OF POWER STEERING AND A "SERVICE ADVANCETRAC" WARNING MESSAGE COMES ON AT THE SAME TIME. THE WARNING LIGHT FOR THE TRACTION CONTROL STAYS ON. POWER STEERING RESUMED AFTER SOME TIME BUT THE "SERVICE ADVANCETRAC" WARNING MESSAGE AND TRACTION CONTROL WARNING LIGHT STAYED ON. THIS HAPPENS ALMOST WEEKLY AND SEEMS VERY DANGEROUS. I WAS VERY LUCKY TO NOT HAVE THIS HAPPEN WHILE ON A FREEWAY OR AT A TURN. *TR
Steering, Jan 30, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 55 MPH, THE SERVICE ADVANCE TRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED AND THE POWER STEERING FAILED. IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED OUT OF POCKET, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Steering, Jan 27, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO AVOID A CRASH. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000.
Air bags, Jan 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE......UPDATED 03/08/17 *BF *CN