2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jan 19, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. ON SEVERAL OCCASIONS WHILE DRIVING THE VEHICLE, THE POWER STEERING FAILED TO OPERATE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,298.
Structure, Jan 14, 2017
FRONT FLEW OPEN WHILE DRIVING (ON A 4 LANE CITY STREET, ABOUT 30 MPH, TURNING SLIGHTLY TO THE LEFT), PASSENGER WOULD HAVE BEEN THROWN OUT IF NOT SEATBELT RETAINED HER. REPEATED SLAMMING DOOR SHUT TO GET HOME CLOSED THE DOOR, BUT NOW THE DOOR WONT OPEN FROM THE INSIDE NOR OUTSIDE. THIS IS A REAL PERSONAL HAZARD IF ATTEMPTING TO EXIT IN AN EMERGENCY. CONTACTED THE LOCAL DEALER, HE TELLS ME FORD FUSION WAS RECALLED BECAUSE OF DOOR PROBLEMS BUT NOT MY VIN NUMBER, THE SAME ANSWER FROM FORD MOTOR CO.
Steering, Jan 14, 2017
POWER STEERING ASSIST FAULT. WHEN I STARTED THE VEHICLE, I CANNOT TURN THE WHEELS, AND THE DASHBOARD SHOWS "POWER STEERING ASSISTANCE FAULT".
Steering, Jan 13, 2017
POWER STEERING ASSIST FAILURE WHILE DRIVING AND TURNING MAKING VEHICLE DIFFICULT TO CONTROL. RECALL WAS ISSUED ON THIS AND COMPUTER UPGRADE INSTALLED. I WAS NOT WARNED THAT THIS COULD BE VERY DANGEROUS AND WOULD MOST LIKELY OCCUR. SHUTTING OFF ENGINE AND RESTARTING TEMPORARILY FIXED, BUT HAS HAPPENED AGAIN. LESS THAN 80,000 MILES ON VEHICLE.
Steering, Jan 12, 2017
POWER STEERING FAILS. UNABLE TO STEER VEHICLE AT ALL..THIS HAS BEEN A PROBLEM FOR QUITE SOME TIME WHEN FIRST STARTING THE VEHICLE BUT NOW HAS PROGRESSED TO MORE FREQUENT AND DURING NORMAL OPERATION ON THE ROAD.DASHBOARD WARNING STATES'POWER STEERING ASSIST FAULT'. THIS FAILURE HAS OCCURRED AT VARIOUS SPEEDS BUT USUALLY AT LOWER SPEEDS.
Air bags, Jan 12, 2017, crash
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, IT WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Other or unspecified, Jan 12, 2017
I AM UNSURE IF MY CAR WAS INCLUDED IN THE AIR BAG RECALL THAT I FOUND VIA GOOGLE, I WAS NEVER NOTIFIED FOR SEVERAL RECALLS INVOLVING MY CAR. NOW THE FORD DEALERSHIP HAS INFORMED ME THAT THERE IS AN ISSUE WITH MY CAR AS WELL AS SEVERAL OTHERS OF THE SAME MAKE AND MODEL WITH CODE ISSUES. THESE CODE ISSUES CAUSE THE POWER STEERING TO FAIL WITHOUT WARNING AND CAUSE LOSS OF CONTROL AS WELL AS SOMETHING INVOLVING SERVICE ADVANCETRAC. FORD HAS TOLD ME THEY CAN RESET EACH TIME THE CODE MESSES UP BUT AT THIS TIME FORD HAS NOT ORDERED A RECALL AND THEY WILL CONTACT THEM TO LET THEM KNOW. WHAT AM I TO DO? THIS IS VERY DANGEROUS!
Service brakes, Jan 12, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE FELT SOFT AND THE PEDAL TRAVELED TO THE FLOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Seats, Jan 12, 2017
MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. TODAY (1/12) THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION. THIS WAS HAPPENING WHEN I PUT MY CAR INTO REVOERS OR DRIVE TO PULL OUT OF MY DRIVEWAY.
Air bags, Jan 9, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Jan 6, 2017
THE ABS SYSTEM ON MY FORD FUSION HYBRID COMPLETELY FAILED AS I WAS ABOUT TO GET ONTO THE 4 1/2 MILE LONG CHESAPEAKE BAY BRIDGE. THERE WAS NO ADVANCE WARNING THAT THIS WAS TO HAPPEN. I MANAGED TO TURN THE CAR AROUND AND DRIVE IT TO THE DEALER WHO HAD THE CAR FOR 3 DAYS AND ULTIMATELY HAD TO REPLACE THE ENTIRE ABS MODULE AT A COST TO ME OF $2764.00. THANKFULLY, WHEN THIS HAPPENED I DID NOT HAVE TO APPLY MY BRAKES IN AN EMERGENCY SITUATION BECAUSE THE ONLY BRAKING THAT I COULD EFFECT AT THAT POINT WAS TO DEPRESS THE BRAKE PEDAL ALL THE WAY TO THE FLOOR AND BRING THE CAR GRADUALLY TO A STOP. THIS SHOULD NEVER HAVE HAPPENED ON A VEHICLE WITH ONLY 94,000 THAT IS REGULARLY SERVICED INCLUDING A TUNE UP AT THE SAME DEALER EXACTLY ONE MONTH PREVIOUSLY.
Steering, Electronic stability control (ESC), Jan 5, 2017
FORD OFFERED RECALL 15S18 TO REPLACE ELECTRIC POWER STEERING ASSIST ON 2011-2012 FORD FUSIONS. THE MANUFACTURE DATE FOR THE RECALL BEGINS ON SEPT 07, 2011. HOWEVER, MY FORD FUSION, MANUFACTURED ONE MONTH EARLIER (AUGUST 07, 2011), HAS THE SAME ISSUE. THE DASH MESSAGE CENTER SAYS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". AT APPROXIMATELY 85,000 MILES I LOST POWER STEERING AT 75MPH WHILE PASSING AN 18 WHEELER ON THE INTERSTATE. I LOST CONTROL OF THE VEHICLE AND HAD TO RAPIDLY DECELERATE AND PULL OVER. I ALMOST WRECKED INTO THE BAR-DITCH, AS THE STEERING COLUMN VIOLENTLY JERKED THE VEHICLE TO THE RIGHT. NOW, I STILL HAVE COMPLETE LOSS OF POWER STEERING AND MY LOCAL FORD DEALERSHIP INFORMED ME THAT RECALL 15S18 WON'T COVER MY VEHICLE REPAIR SINCE IT WAS MANUFACTURED A MONTH TOO EARLY. ACCORDING TO MY RESEARCH, THIS PROBLEM ACTUALLY AFFECTS A NUMBER OF FORD MAKES AND MODELS, FROM 2008-2015. THE PROBLEM IS FREQUENT AND PERSISTENT AMONG 2010-2012 FUSIONS. FORD SHOULD BE LIABLE, ESPECIALLY WHEN SAFETY IS THE ISSUE. THE MALFUNCTION IS INCREDIBLY DANGEROUS, AND FORD IS ABOUT TO HAVE YET ANOTHER MASSIVE LAWSUIT FOR THIS.
Service brakes, Jan 5, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FLUSHED AND REPLACED THE BRAKE FLUID. THE VEHICLE WAS NOT DIAGNOSED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,800.
Service brakes, Dec 30, 2016
THE ABS CONTROL UNIT FAILED AND ALMOST MADE ME CRASH IN THE HIGHWAY ON N 680 EXIT TREAT BLVD ,AND I SPENT $1500 JUST TO FIND A SOLUTION. THIS IS A RECALL THAT NEEDS TO BE ADDRESSED.
Structure, Dec 29, 2016
WHILE ATTEMPTING TO OPEN DRIVER DOOR TO EXIT THE VEHICLE, DOOR LATCH MECHANISM INSIDE OF DOOR BROKE CAUSING LATCH TO BECOME INOPERABLE THUS CAUSING ME TO ROLL DOWN THE WINDOW AND EXIT THE VEHICLE FROM THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS STATIONARY, IN PARK, IN MY HOME DRIVEWAY. UNLESS I ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE REAR LATCH, I CANNOT EXIT THE VEHICLE. IN A CRASH SITUATION, OR A SITUATION IN WHICH THE WINDOW IS ICED UP AND CANNOT LOWER, EXITING THE VEHICLE COULD BE IMPOSSIBLE AND DANGEROUS. WHEN I REPORTED IT TO MY LOCAL SERVICE TECH, HE STATED THAT IT WAS A COMMON ISSUE.
Service brakes, Dec 28, 2016
WHILE DRIVING THE CAR, I HIT A BUMP IN THE ROAD AT THE SAME TIME AS APPLYING THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR AND WAS HARD TO STOP THE VEHICLE. I HAD TO PUMP THE BRAKES TO GET THE PEDAL TO COME UP, I BELIEVE THIS CONDITION IS CAUSED BY A FAULTY BRAKE ANTILOCK VALVE AS SEEN IN YOU TUBE VIDEOS. IN THE VIDEOS THE MECHANIC BLAMED THE FAULT ON STICKING VALVES CONTAINED INSIDE THE VALVE. I BELIEVE THIS FAULT RESTS WITH THE MANUFACTURER AND SHOULD BE REPLACED AT THEIR COST BECAUSE OF THE SAFETY ISSUES, THE VALVE EVENTUALLY RESET ITSELF, BUT RETURNS TO BYPASS THE BRAKE PRESSURE WHEN THE BRAKES ARE APPLIED ON A BUMP. I HAVE CAUTIONED MY WIFE TO NOT HIT THE BRAKES ON A BUMPY ROAD, I WISH TO HAVE THIS VEHICLE RECALLED AS SOON AS POSSIBLE. WE HAVE BEEN THE ONLY OWNERS OF THIS VEHICLE. *TR
Air bags, Dec 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Service brakes, Dec 28, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL NEEDED TO BE APPLIED WITH AN EXCESSIVE FORCE IN ORDER TO SAFELY STOP THE VEHICLE WHILE BEING OPERATED AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/21/17*LJ
Air bags, Dec 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Service brakes, Dec 27, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HIT THE FLOOR WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO BE REPAIRED AT THE DEALER BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000. THE VIN WAS NOT AVAILABLE.
Steering, Dec 27, 2016, crash
ONCE AGAIN, I CONTINUE TO HAVE ISSUES WITH MY POWER STEERING JUST TURNING OFF WHILE IN THE MIDDLE OF A TURN. THIS IS NOW HAPPENING ABOUT 1-3 TIMES A WEEK. THIS DOES ONLY SEEM TO HAPPEN AT LOW SPEEDS. HOWEVER THAT IS WHEN IT IS THE MOST DANGEROUS. DRIVING THROUGH STORE PARKING LOTS OR PARK, IT HAS SIMPLY GONE OUT AND LOST CONTROL. I AM RUNNING OUT OF WAYS TO EXPLAIN HOW DANGEROUS THE COMPLETELY UNEXPECTED POWER STEERING LOSS ON MY(AND THOUSANDS OF OTHERS) FORDS THAT WERE NOT INCLUDED IN THE RECALL ACTUALLY IS. I HAVE ALREADY REPORTED THAT MORE THAN SEVERAL TIMES I WAS INCHES FROM STRIKING A PEDESTRIAN DUE TO LOSS OF CONTROL AFTER THE POWER STEERING FAILED. I REALLY HOPE WE ARE NOT JUST WAITING FOR A FATAL ACCIDENT REPORT TO TAKE THIS SERIOUSLY. I THINK FORD HAS ALREADY ADMITTED THAT THEY HAVE A PROBLEM WITH THEIR POWER STEERING AND ITS UNBELIEVABLE THAT CARS WITH THE SAME EXACT POWER STEERING RIG THAT ALSO DISPLAY THE SAME EXACT ISSUES ARE NOT INCLUDED IN THE RECALL. MY CAR IS EVEN IN THE SAME YEAR AS OTHER RECALLED MODELS BY AM BEING EXCLUDED. *TR
Steering, Dec 25, 2016
66,100 MILES 12-21-16 THE POWER STEERING WENT OUT SUDDENLY WHILE DRIVING ON THE FL TURNPIKE HIGHWAY. THE CAR STARTING BEEPING AND STATED "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE" DISPLAYED ON DASH. TOOK IT TO ED FORD IN SPARTA AND THE WANTED TO REPLACE THE ENTIRE ASSEMBLY FOR $1600.00. I DEFINED THE SERVICE. I AM A VERY SMALL WOMAN AND THIS IS EXTREMELY IMPAIRING AND HIGHLY DANGEROUS FOR ME BECAUSE I AM NOW UNABLE TO TURN THE STEERING WHEEL AT ALL. SERVER ALL COMPLAINTS FOUND ON MINE EVEN RECALLS FOR THIS VEHICLE WITH MY MODEL BUT NOT OFFICIAL UNDER THE VIN FOR MY CAR. PLEASE ASSIST *TR
Steering, Dec 21, 2016
STEERING GOES OUT WHEN I START. RESTART AND ITS OK. THIS HAPPEN ABOUT 20 TIMES. NOW IT HAS NO POWER STEERING. I KNOW THE RECALL BUT FORD SAYS MY VIN NOT INCLUDED. I HAVE THE SAME PROBLEM AS RECALL. AT DEALERS AND FORD WON'T COVER. *TR
Steering, Dec 20, 2016, crash
I WAS DRIVING HOME ON THE HIGHWAY, ABOUT 60 MPH, MY SERVICE POWER STEERING NOW LIGHT ILLUMINATED. IMMEDIATELY AFTER, MY STEERING WHEEL LOCKED UP, AND I LOST ALL STEERING CAPABILITY. MY CAR BEGAN COASTING AND SCRAPPED THE GUARD RAIL ON THE HIGHWAY. I WAS ABLE TO COAST OFF OF THE FREEWAY INTO A EMPTY PARKING LOT. *TR
Exterior lighting, Dec 20, 2016
I REPLACED A REAR TAIL LIGHT BULB THAT WAS NOT WORKING AND FOUND THAT THE SOCKET APPEARED TO HAVE SUSTAINED DAMAGE FROM AN OVERHEAT CONDITION. THIS CAUSED THE NEW BULB TO NOT FIT SECURELY IN THE SOCKET AND NOT MAKE SOLID CONTACT. I CHECKED THE OTHER TAIL LIGHT AND FOUND THE SAME CONDITION. BOTH SOCKETS WERE DISCOLORED, BROWN TO BLACK NEAR THE BULB, APPARENTLY FROM BEING OVER HEATED. SEVERAL DAYS LATER I REPLACED THE RIGHT LOW BEAM HEADLIGHT AND FOUND THAT THE SOCKET HAD MELTED, REQUIRING THE SOCKET TO BE REPLACED. I DON'T THINK THE TAIL LIGHT AND HEADLIGHT EVENTS ARE DIRECTLY RELATED, BUT I FEEL THAT THIS EXCESSIVE HEAT IS A POTENTIAL FIRE HAZARD AND IS INDICATIVE OF A SERIOUS ENGINEERING DEFECT WITH THE FUSION. TO THE BEST OF MY KNOWLEDGE THE BULBS I REPLACED WERE ORIGINAL AND NO PRIOR MODIFICATION OR REPAIR HAS BEEN DONE TO ANY OF THE VEHICLE'S LIGHTING. I AM NOT INCLUDING PICTURES OF THE TAIL LIGHT SOCKET AT THIS TIME BECAUSE IF I ATTEMPT TO REMOVE THEM TO TAKE A PICTURE THERE IS A STRONG LIKELIHOOD THEY WILL STOP WORKING. I HAVE INCLUDED PICTURES OF THE MELTED HEADLIGHT CONNECTOR.