2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Fuel/propulsion system, Nov 4, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE MALFUNCTION WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE VEHICLE WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AND PASSED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS INSPECTED AGAIN; HOWEVER, THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A FUEL FILLER TUBE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,286.
Steering, Oct 31, 2016
WHILE I WAS DRIVING (ON HWY 301S, IN WALDORF, MD) I GOT AN ERROR MESSAGE THAT SAID "POWER STEERING ASSIST FAULT." I IMMEDIATELY LOST MY POWER STEERING AND I HAD TO MAKE A DETOUR TO TURN ON STREETS THAT WERE NOT CROWDED (THIS WAS ON A 10/21/16 DURING THE EVENING RUSH HOUR). FORTUNATELY, I WAS NOT FAR FROM MY HOUSE. I CALLED FORD (IN MICHIGAN) THE NEXT BUSINESS DAY ON 10/24/16 AND THE SAID MY VEHICLE WAS NOT COVERED UNDER A RECALL, THAT INCLUDED "2011 FORD FUSION," JUST NOT MY VEHICLE. I TOOK IT TO MY REGULAR MECHANICAL AND THEY SAID IT SHOULD FALL UNDER THE RECALL, BUT MY LOCAL FORD DEALER (WHERE MY CAR WAS PURCHASED IN WALDORF) ALSO SAID IT WASN'T INCLUDED AND THEY COULDN'T DO ANYTHING. *TR
Service brakes, Oct 22, 2016
ON SEVERAL DIFFERENT OCCASIONS MY BRAKE PEDAL HAS GONE TO THE FLOOR. MOSTLY WHEN I AM STOPPED IN TRAFFIC. TWICE PUTTING MY CAR IN REVERSE THE CAR SURGED AND BRAKE PEDAL WENT TO FLOOR
Steering, Oct 21, 2016
POWER STEERING RECALL 15S18 WAS PERFORMED ON CAR 08/01/16. FOURTEEN MONTHS AFTER RECALL, WHILE DRIVING 40-45 MPH ON IH-635 IN SOMEWHAT HEAVY TRAFFIC, I NOTICED A DIFFERENCE IN THE CAR'S HANDLING. THE ADVANCE TRAC WAS ILLUMINATED IN THE INSTRUMENT PANEL. ATTEMPTED TO TURN IT OFF BECAUSE I THOUGHT I HAD TURNED IT ON BY MISTAKE WHEN I TURNED ON THE AC. I DECIDED TO MOVE OVER 6 LANES OF TRAFFIC AND EXIT OFF THE HIGHWAY. ONCE ON THE SERVICE ROAD, THE STEERING BECAME DIFFICULT TO MANEUVER. FORTUNATELY THERE WAS A DISCOUNT STORE & WAREHOUSE SHOPPING CENTER AND UPON MAKING TWO DIFFICULT RIGHT TURNS INTO THE PARKING LOT THE STEERING PROBLEM PROCEEDED TO GET WORSE. TURNING INTO THE PARKING SPACE WAS EXTREMELY DIFFICULT. I TURNED OFF THE ENGINE, DID A WALK AROUND THE CAR TO INSURE THERE WERE NO FLAT TIRES OR DEBRIS STUCK UNDER THE CAR. I RETURNED TO THE CAR TO CALL MY HUSBAND AND TURNED THE KEY IN THE IGNITION TO ROLL DOWN THE WINDOW, (DID NOT START MOTOR) AND THE STEERING WHEEL WAS EASY TO MOVE, NOT NORMAL BUT MANAGEABLE. AFTER A SEVERAL MINUTES, I TURNED ON THE CAR AND SLOWLY DROVE APPROXIMATELY 4 MILES TO REACH HOME ON THE HIGHWAY SERVICE ROAD (IN CASE IT OCCURRED AGAIN) UNTIL I REACHED MY NORMAL EXIT. IT WAS WITHOUT DOUBT A WHITE KNUCKLED DRIVE HOME. THE CAR HAS BEEN SITTING IN THE GARAGE FOR THE LAST 3 DAYS, I HAVE BEEN USING MY HUSBAND'S TRUCK BECAUSE I'M AFRAID TO DRIVE MY CAR, UNTIL I CAN GET IT TO THE DEALERSHIP TO BE CHECKED. I'M LOOKING INTO HAVING IT TOWED OR HAULING ON A CAR DOLLY. I DO NOT CARE TO IMAGINE HOW I OR THE CAR MIGHT HAVE REACTED IF TRAFFIC WAS AT A NORMAL SPEED LIMIT OR IF I HAD NOT BEEN ABLE TO GET OFF THE BUSY INTERSTATE. *TR
Steering, Oct 21, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE POWER STEERING FAILED. THE CONTACT EXPERIENCED DIFFICULTY CONTROLLING THE STEERING WHEEL AS IT BECAME ABNORMALLY STIFF. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST SINCE THERE WERE NO RECALLS RELATING TO THE POWER STEERING FAILURE. THE FAILURE MILEAGE WAS 94,286. THE VIN WAS NOT AVAILABLE.
Air bags, Oct 20, 2016
TAKATA AIR BAGS, RECALL NOTICE RECEIVED JULY 18, 2016. NO CONTACT FROM DEALER TO REPAIR.
Service brakes, Oct 19, 2016
AT LEAST THREE TIMES ON SEPARATE OCCASIONS, ABS WARNING LIGHTS CAME ON AND ENGAGED SUDDENLY WHILE THERE WAS A LOSS OF BRAKING POWER. BRAKES WERE SPONGY AND COULD BARELY STOP THE CAR. TROUBLE CODES C00002 C0022, C1012, U0415 AND U30000 CODES SHOWED. MY MECHANICS CHECKED MY MECHANICAL BRAKE SYSTEMS AND ALL WERE FINE AND FOUND NO PROBLEM. MY MECHANIC THINKS A COMPUTER PROBLEM IS THE ISSUE. I TOOK CAR TO LOCAL FORD DEALER AND THEY FOUND NO BRAKING PROBLEM.
Fuel/propulsion system, Oct 14, 2016, fire
GAS LEAKING ON GROUND DUE TO FAULTY FUEL TANK. CAR HAD TO BE TAKEN IN AN LEFT WITH DEALER FOR 6+ MONTHS. PROBLEM WITH ENGINE LIGHT ON REOCCURRING.
Steering, Other or unspecified, Oct 13, 2016
PURCHASED CAR 8/01/15. FOUND OUT ABOUT(PENDING) RECALL AFTER THE FACT. READOUT ON DASH READ RE-PROGRAM STEERING. TOOK CAR BACK, RE-PROGRAMED N/C. 3-DAYS LATER DISPLAY MESSAGE READ, SERVICE POWER STEERING NOW. NEXT DAY BACKED OUT OF GARAGE BUT HAD NO STEERING TOWED TO DEALERSHIP COST ME $115./REPAIR N/C. TWO WEEKS LATER MESSAGE READ SERVICE POWER STEERING NOW. SHUT CAR OFF, THEN STARTED BAM NO STEERING. CALLED TOW TRUCK TAKE BACK TO DEALERSHIP $115. PLUS $1145.67. 03/15/16. NOW SITTING GARAGE CANNOT DRIVE. MESSAGE READS SERVICE POWER STEERING NOW. RIGHT NOW WE SIMPLY CAN'T AFFORD TO HAVE THE CAR FIXED. RECALL #15S18 LAST FAILURE DATE 10/13/16 A.M.
Electrical system, Oct 12, 2016
DRIVERS SIDE INSIDE DOOR LATCH BROKE. COULD NOT OPEN DOOR FROM INSIDE THE CAR. HAD TO PUT WINDOW DOWN AND REACH OUTSIDE THE CAR TO OPEN DOOR.
Other or unspecified, Oct 8, 2016
THE DRIVER'S SIDE FRONT DOOR LATCH DOES NOT WORK. I HAVE TO EITHER ROLL THE DRIVER'S SIDE WINDOW DOWN AND OPEN DOOR FROM OUTSIDE OR CLIMB OUT ON PASSENGER SIDE. ALSO I HAVE TO MANUALLY OPEN (WITH KEY) OR LOCK FRONT DRIVER SIDE DOOR.
Fuel/propulsion system, Oct 7, 2016
THE PURGE CANISTER VALVE HAS BEEN REPLACED, BUT THE FUEL SMELL STILL REMAINS WHILE IT IS STATIONARY AND RUNNING.
Fuel/propulsion system, Oct 6, 2016
MY CAR ALMOST CAUGHT ON FIRE WHILE I WAS WORKING. THE FUEL TANK HAD A CRACK IN IT AND GASOLINE WAS LEAKING OUT. THESE FUMES WERE INHALED BY MY GRANDKIDS AND ME. WHEN I TOOK MY CAR IN ,THE FORD DEALER KEPT MY CAR FROM 12/8/2015 UNTIL 07/27/2016. I HAD TO RIDE IN A RENTAL THIS LONG.A RECALL WAS ISSUED IN JANUARY. I FELT THAT AS A CONSUMER, I WAS TREATED UNFAIRLY AND THE RISK OF MY FAMILY WAS NOT CONSIDER A FACTOR WHEN THIS CAR COULD HAVE BURST INTO FLAMES AT ANY TIME.
Electrical system, Oct 4, 2016
MY DRIVER SIDE DOOR LATCH WOULD NOT OPEN... WENT TO THE DEALERS AND THEY TOLD ME THAT 2012 , 2013 HAVE BEEN RECALLED BUY NOT MY YEAR.
Power train, Vehicle speed control, Fuel/propulsion system, Oct 3, 2016
IN THE LAST 24 HOURS MY VEHICLE STALLED ON THE FREEWAY (I WAS ALMOST REAR-ENDED--THIS HIGHWAY HAS A CURB ON BOTH SIDES INSTEAD OF SHOULDERS) 4 TIMES IN 5 MILES. THE FIRST TIME WAS AS I WAS TURNING ONTO THE HIGHWAY FROM AN INTERSECTION. EACH TIME, I WAS UNABLE TO ACCELERATE THE CAR WITH THE GAS PEDAL. EACH TIME, THIS WAS PRECEDED BY A LURCHING FORWARD AND A SLUGGISH PERFORMANCE OF THE ENGINE FOR ABOUT 1 SECOND BEFORE THE ENGINE NO LONGER POWERS THE WHEELS. THE WRENCH LIGHT COMES ON AND I HAVE TO TURN THE CAR OFF AND THEN TURN IT BACK ON IN ORDER TO BE ABLE TO ACCELERATE AGAIN. AS I SAID, WHEN I WOULD ACCELERATE, THE ENGINE WOULD DIE, AND THIS HAPPENED FOUR TIMES. WHEN I RESTART THE CAR, BUT BEFORE IT DIES AGAIN, THE CHECK ENGINE LIGHT COMES ON. THIS IS AN ISSUE WITH OTHER 2011 FORD FUSIONS THAT THE NHTSA HAS ALREADY INVESTIGATED--THE THROTTLE BODY IS DEFECTIVE. HOWEVER, SOMEHOW THE NHTSA LET FORD OFF THE HOOK AND DIDN'T RECALL THE PART AND ALLOWED FORD TO ONLY APPLY THE "CUSTOMER SATISFACTION PROGRAM 13N03" TO CARS WITH AUTOMATIC TRANSMISSIONS. I HAVE A MANUAL TRANSMISSION CAR. I WILL TELL YOU THAT EXACTLY WHAT HAPPENED IN CARS THAT INITIATED THE INVESTIGATION AND THIS PROGRAM IS EXACTLY WHAT IS HAPPENING IN MY CAR. THE INVESTIGATION NEEDS TO BE REOPENED AND THIS THROTTLE BODY NEEDS TO BE RECALLED FOR ALL TRANSMISSION TYPES. I WAS ALMOST REAR-ENDED BY A CAR GOING 55 MPH, EVEN THOUGH I HAD MY 4-WAY FLASHERS ON IN THE RIGHT LANE, BECAUSE THE HIGHWAY MY CAR DIED ON A DOES NOT HAVE SHOULDERS. THIS DEFECTIVE PART IS AN EXTREME SAFETY HAZARD AND NEEDS TO BE RECALLED!!
Steering, Oct 3, 2016
FORD NOT HONORING RECALL FOR 2011 FUSION BUILT 1 WEEK BEFORE RECALL DATE AT HERMOSILLA PLANT. POWER STEERING WENT COMPLETELY OUT - COST $1700 TO REPAIR - THE CAR WAS BACKING OUT ONTO A MAIN STREET AND LOST ALL STEERING.
Engine, Oct 2, 2016
LOST POWER AFTER MOMENTARY STUMBLE WHILE MILDLY ACCELERATING ON STRAIGHT LEVEL CITY ROAD AROUND 35MPH. DAMP COOL EVENING AFTER MUCH RAIN PRECEDING DAYS. OCCURRED ABOUT 2 MILES AFTER STARTING FROM COOL ENGINE (2-3 HOURS @ 60F) THOUGHT IT HAD STALLED BUT NOTED ~1000RPM, BUT NOT RESPONDING TO THROTTLE PEDAL AT ALL? CLUTCHED-IN (6-SPEED MANUAL) AND COASTED TO STOP, IDLE HOLDING, BUT NEVER RESPONDING TO PEDAL? NOTED WRENCH SYMBOL GLOWING ON DASH. WISHED I HAD MY OBD-II MONITOR IN THE CAR! TURNED CAR OFF, REMOVED KEY, OPENED DOOR (TO KILL ACCESSORY POWER). CLOSED DOOR, COUNTED TO 20 AND RESTARTED. IT STARTED A BIT HARD AND STUMBLED A LITTLE INITIALLY, BUT THE WRENCH WAS GONE AND I HAD A WORKING THROTTLE AGAIN. IT SEEMED LIKE IT MAY HAVE MINIMALLY STUMBLED A BIT ON THE 2-3 MILES HOME AS WELL, ALTHOUGH I WAS DRIVING IT VERY GENTLY, AND POSSIBLY OVERLY AWARE. TRAVELED LIGHTLY USED ROADS IN CASE IT ACTED UP AGAIN. ONCE HOME I WENT IN, GRABBED MY OBD-II TEST DEVICE AND HOOKED IT UP. NO CODES? NO MIL CODES, NO PENDING CODES, NO PERMANENT CODES? WENT IN AND BEGAN WEB SEARCH AND FOUND FORD ETB AND CSP=13N03 INVESTIGATION AND MITIGATION AGREEMENT. WROTE THIS, AND WILL DISCUSS WITH DEALER TOMORROW.
Steering, Sep 29, 2016
DRIVING DOWN ROAD AND POWER STEERING CUTS OUT DASH SAYS POWER STEERING ASSIST FAULT
Air bags, Sep 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Sep 26, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 70 MPH, THE VEHICLE JERKED TO THE RIGHT AND MADE A LOUD GRINDING NOISE. THE CONTACT STATED THAT THE BRAKE CALIPERS MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 56,000.
Steering, Sep 26, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS NOT FUNCTIONAL AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE'S SOFTWARE WAS UPDATED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VERBIAGE IN THE RECALL NOTICE STATED THAT THE STEERING GEAR WOULD BE REPLACED IF ANY DTC WAS FOUND RELATED TO THE POWER STEERING; HOWEVER, THE DEALER DID NOT REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. DUE TO THE VEHICLE BEING OVER 150,000 MILES, THE RECALL WAS NOT HONORED. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.
Steering, Sep 17, 2016
STEERING WEEL.
Steering, Air bags, Electronic stability control (ESC), Sep 13, 2016
TAKATA INFLATORS I RECOVERED A LETTER 3 MONTS AGO SAYING MY AIRBAG NEEDED TO BE REPLACED. THE LETTER STATED THAT I WOULD GET A CALL OR EMAIL TELLING ME WHEN TO TAKY CARE FOR REPAIRS I HAVE NOT HEARD ANYTHING ELSE.ALSO MY STEERING HAS GONE OUT IN MY CAR I CAN NOT GET ANYONE TO TELL ME WHY THEY JUST KEEP SAYING I CAN FIX IT. ITS BECOMING TO THE POINT WERE I CAN'T DRIVE. WHAT DO I NEED TO DO
Steering, Sep 12, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 12/01/16*LJ THE CONSUMER STATED THE DEALER ADVISED THE FAILURE MAY HAVE BEEN MECHANICAL IN NATURE. THE VEHICLE WAS REPAIRED. THE CONSUMER SUGGESTED FOR CELL PHONES TO HAVE A SHUT OFF FEATURE AFTER DRIVING OVER 10 MILES PER HOUR.*JS
Engine, Sep 11, 2016
I WAS PULLING UP SLOWLY BEHIND TWO CARS AT A RED LIGHT WHEN MY ENGINE ACCELERATED WITH MY FOOT FIRMLY ON THE BRAKE. MY CAR BEGAN TO INCH FORWARD TOWARD THE CAR IN FRONT OF ME. I PUT THE CAR IN NEUTRAL AND THE ACCELERATION CONTINUED. I PUT THE CAR IN PARK AND ONCE AGAIN THE ACCELERATION CONTINUED. I THEN TURNED THE KEY OFF AND THE ENGINE SHUT DOWN WITH MY CAR ENDING UP A FOOT AWAY FROM A CAR WITH A WOMAN AND TWO CHILDREN IN IT. I WENT ONLINE AND FOUND OTHER CASES OF THIS HAPPENING TO OTHER PEOPLE WITH 2011 FORD FUSIONS. I TOOK THE CAR TO MY DEALER AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME WITH THIS CAR. I WAS ON A BUSY FOUR LANE HIGHWAY BOTH TIMES.