2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Other or unspecified, Sep 8, 2016
MY FORD FUSION WAS PARKED AND I SUDDENLY AM UNABLE TO OPEN THE DRIVERS SIDE DOOR FROM THE INSIDE. I HAVE TO LOWER THE WINDOW ALL THE WAY AND STICK MY ARM OUT TO OPEN FROM THE OUTSIDE HANDLE. MY WINDOWS ARE ELECTRONIC AND FREEZE SHUT IN THE WINTER (MN RESIDENT) MAKING ME UNABLE TO OPEN THE DOOR AT ALL FROM THE INSIDE. I WILL BE UNABLE TO GET OUT OF MY VEHICLE IN THE WINTER AND COULD BE TRAPPED IN AN ACCIDENT OR VEHICLE FIRE AND UNABLE TO GET OUT AND HELP MY CHILDREN.
Steering, Sep 8, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND BECAME DIFFICULT TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,702.
Air bags, Sep 7, 2016
TAKATA RECALL TWO MONTHS AGO, I RECEIVED RECALL NOTICE INDICATING INFLATION OF THE PASSENGER SIDE AIRBAG COULD CAUSE SEVERE INJURY OR DEATH. NEITHER FORD NOR NHTSA HAVE ACTED IN A RESPONSIBLE MANNER IN THAT FORD IS STILL WAITING FOR PARTS AND CANNOT ESTIMATE WHEN PARTS WILL BE AVAILABLE. CONSIDERING INFLATION CAN CAUSE "SERIOUS INJURY OR DEATH", THERE IS NO HONEST GUIDANCE BY EITHER FORD NOR NHTSA OTHER THAN KEEP DRIVING. I INTEND TO COPY THIS TO MY TWO SENATORS AND MY HOUSE REPRESENTATIVE.
Steering, Sep 1, 2016
FAULTY STEERING LIGHT CAME ON SEVERAL TIMES AND THEN TURN OFF WHILE DRIVING.... AND TODAY 09/01/2016 THE STEERING COLUMN LOCKED UP AND UNABLE TO USE EVEN IF THE CAR IS TURNED OFF AND ON. THE CAR WAS IN REVERSE WHEN IT LOCKED.
Steering, Power train, Sep 1, 2016
THERE'S A CREAKING SOUND THAT IS COMING FROM THE RIGHT SIDE OF THE VEHICLE HEN YOU'RE DRIVING. THE CREAKING SOUND COMES TO PLAY WHEN YOU'RE DRIVING 5 MINUTES INTO YOUR TRAVEL. THE SOUND TENDS TO COME AND GO BUT AT TIMES, IT GETS REALLY BAD. I'VE HAD OTHER PEOPLE COMMENT ON THE SOUND AND HAVE SEEN ON FORD FORUMS THAT THIS HAS BEEN A COMMON ISSUE WITH THIS VEHICLE.
Air bags, Aug 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Aug 30, 2016
I ENTERED MY VIN NUMBER KNOWING MY CAR HAS THE TAKATA RECALL BUT WANTING IT FIXED SOMETIME BEFORE "THE FUTURE", AND I FOUND THAT MY CAR HAD A POWER STEERING RECALL FROM 2015 THAT I WAS NEVER NOTIFIED OF.
Structure, Other or unspecified, Aug 28, 2016
I PARKED MY VEHICLE AND WENT TO OPEN MY DOORS AND THE DRIVER AND PASSENGER SIDES DOERS WOULD NOT OPEN FROM THE INSIDE. I HAD TO PROCEED TO UNLOCK THE DOOR MANUALLY AND ROLL THE WINDOW DOWN, PLACE MY ARM OUT THE WINDOW TO OPEN THE DOOR FROM THE OUTSIDE. THE PASSENGER HAD TO DO THE SAME FOR THEIR DOOR AS WELL. WE ARE BOTH SENIOR CITIZENS WITH DISABILITIES. ARE THERE ANY RECALLS ON THIS ISSUE? I'M CONCERNED FOR THE SAFETY AND WELL BEING OF ME AND ANY PASSENGERS THAT HAPPEN TO BE IN THE VEHICLE IN THE CASE OF AN ACCIDENT WHERE AS I HAVE TO EXIT THE VEHICLE IN AN EMERGENCY.
Steering, Aug 27, 2016
THE POWER STEERING KEEPS FAILING WHILE DRIVING. WE GET A POWER STEERING ASSIST FAULT CAR IS VERY HARD TO STEER AND CONTROL. THIS IS VERY DANGEROUS.
Steering, Aug 26, 2016
DRIVING ALONG ON A BUSY STREET AND A SERVICE POWER STEERING SOON APPEARED AND AFTER MAKING A LEFT TURN THE STEERING STOPPED I IMMEDIATELY PULLED OVER AS I WAS UNABLE TO DRIVE IT HAD TO GET CAR TOWED. WAS NOT ON A HIGHWAY WAS DRIVING ALONG ABOUT 40MPH.
Air bags, Aug 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 23, 2016
I WAS DRIVING MY 2011 FORD FUSION, AND MY VEHICLE LOCKS UP ALMOST CAUSING ME TO RECK! I HAD TO SLAM ON BREAKS. AFTER GETTING THE VEHICLE UNDER CONTROL I CALLED B & B FORD'S TO LET THEM KNOW WHAT'S GOING ON. I ENDED UP HAVING MY VEHICLE TOWED TO THE FORD DEALERSHIP. THE FORD DEALERSHIP MENTION THE POWER WAS MY RACK AND PINION HAD TO BE REPLACE BECAUSE IT WAS CAUSING PROBLEMS WITH MY POWER STEERING, WHICH COST ME $1650.51. SINCE HAVING THE POWER STEERING FIXED, I BEEN TO THE DEALERSHIP OVER 5 TIMES FOR THE SAME PROBLEMS AND BEEN HAVING TO PAY THEM OVER AND OVER! SOMETHING THE B & B FORD SAID THEY FIXED THE FIRST TIME I GAVE THEM 1650.51
Structure, Aug 16, 2016
I AM HAVING THE SAME PROBLEM WITH MY 2011 FUSION AS THE RECALL FOR THE 13'S AND 14'S DOOR LATCH RECALL. THIS JUST STARTED TODAY 8/16/2016, IF YOU TRY TO CLOSE THE PASSENGER DOOR NORMAL IT BOUNCES BACK AT YOU AND WILL NOT LATCH. IF YOU CLOSE IT VERY GENTLY IT LATCHES BUT DOESN'T SEEM TO BE VERY SOLID. THIS HAPPENED AS MY WIFE WAS PICKING UP OUR CHILD FROM SCHOOL. WHEN SHE WENT TO CLOSE THE DOOR IT JUST BOUNCED RIGHT BACK OPEN AT HER. PICTURES WOULD NOT DO MUCH GOOD IN THIS CASE AS THEY WOULD BE OF A DOOR EITHER OPEN OR CLOSED BUT I AM GOING TO TAKE A VIDEO OF WHAT IT IS DOING IF YOU WOULD BE INTERESTED IN VIEWING IT.
Fuel system, Gasoline, Aug 16, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE "CHECK FUEL FILL INLET" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) BUT, NO TROUBLE CODES WERE DISCOVERED. THE VEHICLE WAS NOT REPAIRED HOWEVER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. ...UPDATED 10/19/16 *BF *TR
Air bags, Aug 16, 2016
TAKATA RECALL PASSANGERS SIDE. I WOULD LIKE THE AIR BAG SHUT OFF. I AM VERY UNCOMFORTABLE WITH ANYONE RIDING IN THE FRONT SEAT. I EXHAUSTED ASKING FOR HELP FROM FORD, MY DEALER AND MY INSURANCE CO.
Fuel/propulsion system, Aug 16, 2016
I HAVE A RECALL ON MY CAR FOR THE FUEL TANK AND THERE IS NO FIX AT THIS TIME. I NEED TO GET MY TAGS ON MY CAR BY NOVEMBER AND DONT KNOW IF I WILL BE ABLE TO.
Power train, Vehicle speed control, Engine, Aug 15, 2016
WHILE DRIVING AT 60 MILES PER HOUR MY VEHICLE DECELERATE IN RUSH HOUR TRAFFIC, MILES AWAY FROM HOME. I WAS ABLE TO PUT MY EMERGENCY FLASHERS ON AND MOVE OVER TO THE SHOULDER BEFORE MY CAR COMPLETELY LOST POWER. I HAD A TOOL LIGHT COME ON THE DASH AND THE CAR WAS STILL ON BUT NO POWER. I TURN THE ENGINE COMPLETELY OFF FOR ABOUT T 1 MINUTE AND THEN RESTART MY CAR. I WAS ABLE TO SAFELY MAKE IT HOME. ON MY GRANDCHILDREN FIRST DAY OF SCHOOL, WHILE PICKING UP AT 1 OF 3 SCHOOLS ON THE WAY TO THE SECOND SCHOOL MY CAR DECELERATED JUST BEFORE A TRAIN TRACK DURING RUSH HOUR ONCE AGAIN. THIS TIME MY ENGINE LIGHT CAME ON THE DASH. FOLLOWING THE SAME TECHNIQUE I RESTARTED MY CAR, MADE IT ACROSS THE TRACK ONLY FOR IT TO QUIT AGAIN. MY GRAND BABY WAS WORRIED AND NEEDLESS TO SAY SO WAS I.. USING THE SAME TECHNIQUE WE WERE ABLE TO MAKE IT SAFELY HOME. REQUIRING ANOTHER VEHICLE TO GO PICK UP AT THE OTHER TWO SCHOOL LATE.... PLEASE TELL ME I SHOULDN'T BE AFRAID TO DRIVE MY CAR BECAUSE RIGHT NOW I AM I ATTEMPTED TO PERFORM A VEHICLE HEALTH CHECK BUT IT WANT ALLOW ME TOO. PLEASE SAY THERE IS A SOLUTION TO THIS ONGOING PROBLEM SURELY FORD IS AWARE OF THIS PROBLEM AND THERE'S A RECALL AND I'M UNAWARE RIGHT
Power train, Aug 15, 2016
HAVE A DEFECTIVE PTU - POWER TRANSFER UNIT THAT NEEDS REPLACING. IT WAS LEAKING FLUID AND WAS TOLD I NEED A WHOLE NEW UNIT. I HAVE READ ABOUT NUMEROUS ISSUES WITH THESE BUT A RECALL WAS NEVER ISSUED.
Structure, Aug 14, 2016
ON 16 JULY 2016. THE 2011 FORD FUSION WAS IN PARK AND THE IGNITION WAS OFF. WHEN THE DRIVER OF THE VEHICLE ATTEMPTED TO OPEN THE DRIVER'S SIDE DOOR TO EXIT THE VEHICLE, THE MECHANISM FOR THE INTERIOR DOOR HANDLE BROKE, MAKING IT IMPOSSIBLE TO EXIT THE VEHICLE DIRECTLY FROM THE INSIDE ON THE DRIVER'S SIDE. THE OUTSIDE DOOR HANDLE WAS STILL FUNCTIONAL, SUCH THAT THE WINDOW COULD BE ROLLED DOWN WITH AUXILIARY POWER OR THE ENGINE RUNNING AND THE DOOR OPENED FROM THE OUTSIDE THROUGH THE WINDOW USING THE OUTSIDE DOOR HANDLE. THIS THEN REQUIRED ROLLING UP THE WINDOW AND TURNING OFF THE POWER/ENGINE TO FULLY EXIT THE VEHICLE. ALTERNATIVELY, A PASSENGER EXITING THE VEHICLE PRIOR TO THE DRIVER COULD ALSO OPEN THE DOOR FROM THE OUTSIDE TO ALLOW THE DRIVER TO EXIT; HOWEVER, ALL DOORS SHOULD BE OPERABLE FROM THE INSIDE OF THE VEHICLE WITHOUT POWER OR ASSISTANCE IN ORDER TO ALLOW EXIT FROM THE VEHICLE IN AN EMERGENCY SITUATION. PART #6E5Z*5422601*A (DRIVER INTERIOR DOOR HANDLE) WAS REPLACED ON 18 JULY 2016.
Wheels, Aug 12, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHEN MAKING A RIGHT OR LEFT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM BOTH FRONT WHEELS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Steering, Aug 11, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE WITH THE GEAR SHIFTER IN THE DRIVE POSITION, THE POWER STEERING FAULT ASSIST WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Electrical system, Fuel/propulsion system, Aug 10, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN FOUR TIMES AFTER THE WARNING INDICATOR WRENCH ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE FUEL THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,545. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Aug 8, 2016
2011 FORD FUSION SE (BOUGHT AT DOUG CHEVEROLET 3 MONTHS AGO)CUT OUT 3 TIMES TODAY L'M SCARED .PULLED CAR OVER THANK GOD NOT ON HIGHWAY TURNED OFF STARTED UP WENT 5 MILES DID IT AGAIN 2 MORE TIMES .IS THERE A RECALL ON THIS SYSTEM?HAVE AN APPT.WITH MECHANIC TOMMORROW HAVE READ ABOUT THROTTLE BODY PROBLEMS HAS 93,000 MILES ON IT.
Steering, Aug 8, 2016
POWER STEERING WENT OUT
Suspension, Aug 6, 2016
FRONT PASSENGER SIDE COIL SPRING OVER THE WHEEL FOUND BORKEN. HAD TO REPLACE THE COIL SPRING. SHOP SUGGESTED REPLACING THE STRUT AS WELL, AND ALSO TOLD US THAT THIS SHOULD BA A MOLD PROBLEM AND HAD HAPPENED TO A LOT OF FORD, CHEVY, AND 07-09 HONDA, BUT FORD NEVER ISSUED A RECALL. THERE HAPPENS TO BE A CHEVY TRUCK NEXT TO US WITH A BROKEN COIL SPRING.