2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Air bags, Aug 4, 2016
TL* THE CONTACT OWNS A 2001 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/08/16*LJ UPDATED 10/04/16.*JB
Air bags, Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/29/16*LJ UPDATED 10/04/16.*JB
Other or unspecified, Jul 29, 2016
DRIVER'S SIDE DOOR HANDLE CAN NOT OPEN THE DOOR. THE DOOR LOCKS WORK, THE DOOR OPENS FROM THE OUTSIDE, BUT NOT FROM THE INSIDE. THE CAR WAS NOT IN MOTION, FIRST NOTICED IN A PARKING LOT.
Steering, Jul 25, 2016
I WENT TO TURN THE CAR ON ONE DAY AND THE MESSAGE "POWER STEERING ASSIST FAULT" APPEARED. THE STEERING WHEEL WOULD NOT TURN AND THE POWER STEERING WAS INOPERABLE. IT CONTINUES TO DO THIS EVERY TIME THE CAR IS TURNED ON. I TOOK IT TO A FORD DEALERSHIP BECAUSE I FOUND THAT THERE WAS A RECALL ON AN ELECTRICAL ISSUE IN THE POWER STEERING SYSTEM ON THE 2011 FORD FUSIONS. I WAS TOLD THAT MY VIN WAS NOT COVERED UNDER THE RECALL. I HAVE SEEN MULTIPLE COMPLAINTS SIMILAR TO MINE ON MESSAGE BOARDS FOR CAR TROUBLE.
Engine, Jul 25, 2016
I WAS DRIVING ON A 25 MILE PER HOUR STREET, THE WRENCH LIGHT SUDDENLY CAME ON THE DASHBOARD AND THE CAR SEEMED TO LOSE ALL POWER. IT BARELY CREPT ALONG. IF I APPLIED THE GAS PEDAL, THERE WAS NO RESPONSE.
Steering, Jul 25, 2016
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN I GO TO MAKE A RIGHT TURN IN MY STEERING WHEEL LOCKED UP ON ME COMPLETELY I INSTANTLY RAN OVER THE SIDEWALK ALMOST HITTING ANOTHER VEHICLE AND A PERSON. I THEN CALLED MY BROTHER TO PUSH MY VEHICLE OFF THE SIDEWALK BACK INTO THE STREET. I THEN HAD MY BROTHER TRYING TO DRIVE IT TO A FORD DEALERSHIP IN HAGERSTOWN MARYLAND WHICH THEN IT WAS SO HARD TO DO THE STEERING WHEEL WAS SO HARD TO TURN BUT HE IS A STRONG GUY SO HE MANAGED TO GET IT TO THE DEALERSHIP ALSO WE WAS ONLY A MILE AWAY FROM THAT DEALERSHIP. I THEN WENT INSIDE IN WAS TOLD THAT THERE WAS A RECALL ON THE POWERSTEERING BUT FROM MY VIN NUMBER MINES WASNT COVERED??? IM NOT UNDERSTANDING WHY BECAUSE I LOOKED IT UP ONLINE AND IT CLEARLY STATES ON EVERY WEBSITE THAT I HAVE CHECKED THAT A 2011 FORD FUSION SEL WITHOUT A 3.5 ENGINE IS COVERED IN THE RECALL. MY CAR IS STILL AT THE DEALERSHIP BECAUSE I DONT HAVE THE MONEY TO PAY FOR THIS AND NEED SOMEONE TO EXPLAIN TO ME WHY IS IT JUST MY VEHICLE THAT IS COVERED ON THIS RECALL?
Steering, Air bags, Jul 24, 2016
TAKATA RECALL. STEERING
Fuel/propulsion system, Jul 23, 2016
WRENCH LIGHT COMES WHEN TRYING TO ACCELERATE. CAR STUMBLES AND LOSES POWER. TURN CAR OFF AND WRENCH LIGHT DISAPPEARS. ACCORDING TO VARIOUS WEB SITES ERROR CODE IS NOT STORED WHEN THE CAR IS TURNED OFF. THIS HAS HAPPENED ABOUT 3 TIMES IN THE LAST 2 WKS. WEB SITES SAY THAT THE THROTTLE BODY IS BAD.
Air bags, Jul 22, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jul 22, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING), 15V793000 (FUEL SYSTEM, GASOLINE), AND 16V384000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT EXPERIENCED POWER STEERING FAILURE. THE PARTS WERE NOT AVAILABLE FOR MONTHS. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Equipment, Jul 21, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONER BEGAN TO BLOW COLD AIR, BUT CHANGED TO HOT AIR INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,557. UPDATED 03/07/17*LJ *CN
Steering, Jul 20, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Steering, Jul 20, 2016
HAVE THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC MESSAGES. VIN NOT UNDER RECALL FOR SOME REASON EVEN THOUGH IT'S A 2011 FORD FOCUS MANUFACTURED IN MEXICO. TURNING IGNITION OFF AND BACK ON DOES NOT FIX THE ISSUE.
Other or unspecified, Jul 19, 2016
TAKATA RECALL MY 2011 FORD FUSION HAS BEEN THE WORSE THIS WEEK. I WAS TAKING A ROAD TRIP TO PICK UP MY NIECE FROM BASIC TRAINING GRADUATION, I WAS DRIVING DOWN A BUSY INTERSTATE GOING ABOUT 70MPH, WHEN ALL OF A SUDDEN MY CAR DECELERATE WHILE I WAS IN THE FAST LANE, THE WRENCH LIGHT CAME ON. THE TROUBLE I HAD TRYING TO MOVE MY CAR OVER 3 LANES WAS VERY LIFE THREATENING!! I THANK GOD NOTHING HAPPENED, BUT I WAS SO CLOSE TO GETTING HIT SEVERAL TIMES, I WAS IN TEARS!! THE ONLY THING I COULD DO WAS TURN THE CAR OFF AND THEN RESTART IT, THE ENGINE LIGHT STAYED ON. ON MY 10 HOUR ADVENTURE THAT DAY, THIS HAPPENED 8 DIFFERENT TIMES. APPARENTLY THIS ISSUE IS WITH THE THROTTLE BODY. THIS IS PATHETIC OF FORD TO NOT GET THIS FIXED!
Steering, Jul 19, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING OUT OF A PARKING SPACE, THE POWER STEERING MALFUNCTIONED, AND THE STEERING WHEEL LOCKED AND BECAME EXTREMELY HARD TO MANEUVER. THE VEHICLE RESUMED NORMAL OPERATION AFTER TURNING OFF AND RESTARTING THE ENGINE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000. UPDATED 09/08/16*LJ *CN
Steering, Jul 17, 2016
THERE HAS BEEN 4 TIMES MY STEERING WHEEL BECOMES VERY HARD FOR ME TO TURN. IT HAS HAPPENED ONCE WHILE DRIVING AND 3 TIMES AFTER PARKING AND STARTING MY CAR IT HAPPENS. I GET THE MESSAGE OF POWER STEERING ASSIST FAULT.
Steering, Jul 15, 2016
CHECK POWER STEERING LIGHT CAME ON WHILE DRIVING IN OUR NEIGHBORHOOD/SUBDIVISION AND POWER STEERING WENT OUT, MAKING THE CAR VERY HARD TO STEER. WE STARTED/STOPPED THE CAR SEVERAL TIMES TO GET THE LIGHT TO SHUT OFF. WE WERE FORTUNATE THAT WE WERE NOT GOING THAT FAST OR BEEN ON THE FREEWAY WHERE AN ACCIDENT COULD HAVE OCCURRED. THERE WAS NO WARNING FOR THE POWER STEERING TO JUST CUT OUT COMPLETELY AND WE HAD NO ISSUES UP TO THE TIME THE LIGHT CAME ON. WE TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REPAIR WOULD RUN $1,800. THE SAME CAR MADE IN THE SAME PLANT WITH THE SAME ISSUES WAS PART OF A RECALL, BUT UNFORTUNATELY OUT VEHICLE WAS MADE SEVERAL WEEKS BEFORE THE RECALL PERIOD. FORD REFUSED TO COVER EVEN PART OF THE REPAIR EVEN THOUGH THEY ACKNOWLEDGED THAT THE SAME PROBLEM WAS COVERED FOR OTHER VEHICLES.
Steering, Jul 11, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND REQUIRED FORCE. THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRIC POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 100,792.
Structure, Jul 11, 2016
I PARKED THE VEHICLE AT THE GROCERY STORE, YESTERDAY (7-10-2016) AND COULD NOT OPEN MY DOOR TO GET OUT. THE DOOR HANDLE ON THE DRIVER'S DOOR STOPPED OPERATING. IT DOES NOT ALLOW ME TO EXIT THE VEHICLE WITHOUT ROLLING DOWN THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE. THIS IS A SAFETY ISSUE IN CASE OF FIRE OR THE NEED TO QUICKLY EXIT THE VEHICLE. I HAD A DOOR HANDLE ISSUE WITH MY PREVIOUS CAR, 2009 FORD FOCUS, ONLY YOU COULD NOT GET INTO THE CAR USING THE OUTSIDE DRIVER'S SIDE HANDLE. I ALSO LOOKED AT THE NUMBER OF OTHER FORD FUSION CUSTOMERS WHO HAVE THE SAME ISSUE AND IT SEEMS TO BE A STANDARD DOOR ISSUE. HOW MANY COMPLAINTS DOES A VEHICLE HAVE TO HAVE BEFORE A RECALL IS CREATED?
Engine, Jul 7, 2016
I WAS DRIVING ON THE HIGHWAY WHEN MY FORD FUSION LOST ALL POWER, LIKE IT RAN OUT OF GAS. OF COURSE THIS HAPPENED WHEN I WAS PASSING 2 SEMIS WITH CARS IN FRONT OF ME AND BEHIND ME. LUCKILY I WAS ABLE TO GET OFF THE SIDE OF THE HIGHWAY. IT JUST SAT THERE IDLING VERY BADLY, I TURNED IT OFF, TURNED IT BACK ON AND I WAS ABLE TO DRIVE IT HOME AFTER THAT. AFTER DOING SOME RESEARCH ONLINE, THIS SEEMS TO BE A COMMON PROBLEM THAT SHOULD BE RECALLED BECAUSE IT COULD DEFINITELY CAUSE A PRETTY BAD ACCIDENT.
Power train, Vehicle speed control, Engine, Jul 7, 2016
MY CAR HAS HAD A FEW RECALLS. I BROUGHT IT TO WATERTOWN FORD AND THEY DID NOT FIX IT PROPERLY. I BOUGHT IT AT ENTERPRISE CAR SALES, WOBURN MA. THEY WERE SUPPOSED TO CHECK IT AND IT WAS NOT CERTIFIED LIKE THEY PROMISED. FROM THE FIRST MONTH THE CAR HAD ISSUES. IT KEEPS SHOWING THE WRENCH AND NOT ACCELERATING PROPERLY. I CAN'T AFFORD TO KEEP FIXING IT. I WOULD LIKE FORD TO BUY BACK THE CAR. FOR MORE THAN 11,000.00.
Other or unspecified, Jul 6, 2016
TAKATA RECALL. I WAS UNABLE TO OPEN DRIVER'S DOOR FROM THE INSIDE. TOOK IT TO MY FORD DEALER. THEY FOUND A BROKEN INNER DOOR HANDLE. I WAS PARKED WHEN THAT HAPPENED. IT COST ME $217.83 TO GET IT REPAIRED. ISN'T THIS A RECALL? IF NOT, IT SHOULD BE!
Steering, Jul 6, 2016
REPLACED BOTH LOWER CONTROL ARMS IN STEERING. HEARD RUBBING AND GRINDING NOISE. REPORTED IN THE FALL AND TOLD NOTHING WAS WRONG. WENT IN A FEW MONTHS LATER AND WAS TOLD THE CONTROL ARMS BENT AND BROKE. COULD NOT EXPLAIN HOW THIS HAPPENED. I DRIVE MINIMALLY AS I WORK FROM HOME. NOISE WAS WORSE AFTER CAR WARMED UP.
Steering, Jul 2, 2016
STEERING, LEFT OR RIGHT, CAUSES SIGNIFICANT "GRINDING" TYPE NOISE. INDEPENDENT SHOP COULD NOT NARROW IT DOWN, ALTHOUGH FIRST THOUGHT WAS RACK & PINION. THIS VEHICLE (3.0L) DOES NOT HAVE A STANDARD RACK AND PINION. THIS NOISE OCCURS WHETHER STATIONARY OR IN MOTION. TOOK IT TO THE DEALER AND THEY STATED THEY COULD NOT REPLICATE, HOWEVER, THEY COULD REPLACE THE CONTROL ARMS TO SEE IF THAT HELPS RESOLVE THE ISSUE. DUE TO THE COST (ROUGHLY $1500, WITH NO GUARANTEE IT WOULD RESOLVE THE ISSUE) WE DECIDED TO SEE IF WE COULD GET A BETTER IDEA OF WHERE THE ISSUE COMES FROM. IT OCCURS WHILE STATIONARY AND IN MOTION, SO IT IS NOTE RELATED TO THE SUSPENSION CYCLING, BUT IS SPECIFICALLY RELATED TO STEERING LEFT OR RIGHT. SEEMS TO BE RELATED TO THE STEERING MECHANISM. THIS IS AN ONGOING/RECURRING ISSUE THAT IS GETTING WORSE, WITH NO SHOP TECH ABLE TO SPECIFICALLY IDENTIFY. ALL RECALL/SOFTWARE UPDATES (PCM, ETC.) HAVE BEEN COMPLETED BY THE DEALER.
Steering, Jun 29, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING THE VEHICLE, THE STEERING WHEEL FAILED TO TURN RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.