2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jun 20, 2014
WHILE DRIVING HOME FROM WORK ON A 35 MPH ROADWAY MY POWER STEERING QUIT. THE POWER STEERING WAS NO LONGER AVAILABLE. I HAD TO UTILIZE TWO HANDS AND AGGRESSIVELY TURN THE STEERING WHEEL INORDER TO TURN. I HAD AN EXTREMELY DIFFICULT TIME TURNING THE STEERING WHEEL AND MAKING A TURN. LEFT CAR ON SIDE OF ROADWAY UNTIL A TOW TRUCK TOOK IT AWAY. *TR
Steering, Jun 19, 2014
THE CAR WAS DIAGNOSED AS NEEDING A NEW RACK AND PINION. CAR MAKES LOUD NOISES WHEN TURNING, STOPPING, AND HITTING SMALL BUMPS. POSSIBILITY OF POWER STEERING FAILURE WHICH CAN LEAD TO CRASH. *TR
Vehicle speed control, Fuel/propulsion system, Jun 18, 2014
I OWN A 2011 FORD FUSION. WHILE TAKING MY CHILD TO A BIRTHDAY PARTY WE NOTICED SURGES IN POWER AT NO PREVIOUS INCLINATION OF A PROBLEM. TWO DAYS LATER I NOTICED THE SAME SURGE IN POWER AS IF THE CAR WANTED TO SPEED UP AND SLOW DOWN ON ITS OWN. THE PROBLEM PROGRESSED A FEW DAYS LATER TO SURGES IN POWER AND ALSO MY CAR THEN COMPLETELY DIED AT A RED LIGHT. IT IS NOW FOUR DAYS LATER AND THE PROBLEM HAS RAPIDLY INCREASED TO A PROBLEM OF DYING WHILE DRIVING DOWN THE ROAD AND DYING WHILE IDLING SITTING IN THE DRIVE WAY. THIS IS A SERIOUS SAFETY ISSUE, A CAR SHOULD NOT ACCELERATE AND DECELERATE OR COMPLETELY DIE WHILE DRIVING DOWN THE ROAD. I COULD POSSIBLY SEE A SERIOUS ISSUE OR ACCIDENT OCCURRING BECAUSE OF THIS PROBLEM. I HAVE RESEARCHED ISSUES WITH MY MODEL OF CAR AND HAVE SEEN SEVERAL PEOPLE HAVE THE SAME ISSUE AND SHARE MY CONCERN. *TR
Engine and engine cooling, Power train, Jun 18, 2014
WHILE DRIVING AT VARIOUS SPEEDS THE CAR SUDDENLY FAILS TO ACCELERATE. THIS IS ACCOMPANIED BY THE WRENCH LIGHT AND THE ENGINE LIGHT. THE ENGINE LIGHT DIAGNOSTIC CODE SAYS THROTTLE SENSOR. WHEN IT HAPPENS THE CAR APPEARS TO STALL OUT AND WILL NOT ACCELERATE BUT WILL COAST. THE ENGINE IS THEN TURNED OFF THEN BACK ON AND WILL DRIVE NORMALLY AGAIN. IT HAPPENS VERY SPORADICALLY. IT'S VERY DANGEROUS TO LOSE THE ABILITY TO ACCELERATE ESPECIALLY WHEN MAKING A TURN OR DRIVING IN A LANE WITHOUT A SHOULDER TO PULL OVER. FROM READING OTHER POSTS I'M QUITE CERTAIN IT IS A DEFECTIVE THROTTLE BODY AND BELIEVE THIS PART NEEDS TO BE RECALLED. LIVES ARE AT RISK! *TR
Power train, Jun 18, 2014
I WAS DRIVING ON THE 95 FREEWAY IN LAS VEGAS, NEVADA MY 2011 FORD FUSION STARTED JERKING AND IDLING DOWN LIKE IT WAS GOING TO SHUT OFF, BUT THE CAR CONTINUED TO RUN I GET 4-5 MINUTES INTO MY DRIVE AT 65 MPH AND THE CAR SHUT DOWN. I DIDN'T REALIZE THE POWER TO THE VEHICLE WAS GONE AT FIRST. CARS ARE FLYING BESIDE ME, AND BEHIND ME ON THE HIGHWAY I'M TERRIFIED THAT I'M GOING TO GET KILLED OR SERIOUSLY INJURED IN A ACCIDENT. I COAST OVER TO THE SIDE OF THE HIGHWAY PUT THE CAR IN PARK. I HAD PREVIOUSLY TAKEN MY CAR TO FORD AND THEY KEEP TELLING ME THEY COULD NOT DUPLICATE THE PROBLEM SO THEY KEEP SENDING ME AWAY. THEY REPLACED THE THROTTLE BODY IN SEPTEMBER 2013 AND THE CAR WAS FINE UNTIL FEBRUARY THIS YEAR NOW MY CAR IS BACK AT FORD I TOLD THEM I WAS NOT TAKING THAT CAR BECAUSE NOW I HAVE A SAFETY ISSUE. I CALLED THE FORD REGIONAL CUSTOMER RELATIONSHIP CENTER I HAVE A CASE NUMBER, BUT FEEL I'M NOT GETTING RESULTS. I WAS TOLD BY THE SERVICE TECH AT FORD YESTERDAY 6/17 THAT HE HAS NO IDEA WHAT'S WRONG WITH MY CAR THEY CANNOT FIGURE IT OUT. HE SAID THEY CHECK THE TRAN AND IT ALL CHECKOUT FINE. PLEASE HELP I DON'T WANT TO DIE BY THE HAND OF FORD I WANT TO SEE MY GRANDKIDS GROW UP. I HAVE THEM IN MY CAR ALL THE TIME I'M AFRAID TO PUT THEM IN THAT CAR NOW. *TR
Steering, Jun 18, 2014
WHILE DRIVING THE CAR LOST ITS POWER STEERING. THE POWER STEERING ASSIST FAULT WARNING APPEARED ON THE DASHBOARD. THE CAR WAS SHUTOFF AND RESTARTED AND THE POWER STEERING HAD BECOME FUNCTIONING AGAIN. LATER, WHILE DRIVING THE CAR AGAIN IT LOST POWER STEERING AND THE POWER STEERING ASSIST FAULT CAME ON AS WELL AS THE SERVICE ADVANCETRAC WARNING. THE CAR IS DANGEROUS TO OPERATE - THIS SHOULD SIMPLY NOT HAPPEN WHILE DRIVING. PLEASE HAVE FORD RECOGNIZE THIS PROBLEM AND TAKE RESPONSIBILITY. THERE HAVE BEEN FREQUENT COMPLAINTS ABOUT THESE EXACT EVENTS HAPPENING TO THE FUSION MODEL. HAVE BEEN INFORMED THAT THE REPAIR BILL MAY BE OVER $2K. *TR
Steering, Jun 17, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO MERGED TO THE SIDE OF THE ROAD AND TURN OFF AND RESTART IT. THE FAILURE RECURRED AND WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN AND A TORQUE SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.
Steering, Jun 16, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE STARTING THE IGNITION THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT THE VEHICLE WOULD FUNCTION NORMALLY BUT THE FAILURE RECURRED FOUR TIMES. THE MOST RECENT FAILURE OCCURRED WHEN THE POWER STEERING FAILED TO AGAIN UPON STARTING THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Steering, Electrical system, Jun 14, 2014
SUDDEN LOSS OF POWER STEERING WHILE STOPPED IN TRAFFIC..RESOLVED ON RESTART...3RD SUCH INCIDENT OVER THE LAST SEVERAL MONTHS...OTHER INCIDENTS OF POWER STEERING LOSS HAVE OCCURRED WHILE AT FREEWAY SPEEDS AND ALSO WHILE WAITING AT STOP LIGHTS...RESOLVES ON RESTART...RESTARTS AT LESS THAN 30 SECONDS AFTER THE FAILURES WILL NOT SET TROUBLE CODES, SO THAT DIAGNOSIS IS NOT POSSIBLE... *JS
Steering, Jun 6, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 125,000.
Steering, Jun 6, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING INTERMITTENTLY FAILED WITHOUT WARNING. THE FAILURE WAS RECURRING AND THE VEHICLE WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 69,000.
Power train, Jun 5, 2014
FORD REPLACED THE THROTTLE BODY. AS THIS BEING THE 2ND THROTTLE BODY REPLACEMENT IN 6 MONTHS. MY CAR IS NOW LUNGING FORWARD DANGEROUSLY I AM AFRAID OF DRIVING IT. STILL STALL ON THE HIGHWAY. AND MY AVG MILES PER GALLON HAVE PLUNGED FROM 29.9 TO 20.1. I ONLY DRIVE FORD TOUGH. BUT NOW I THINK ITS " FORD THE WEAK" AND PAYING FOR A PIECE OF CRAPPLE AT 400 A MONTH FOR 6 YEARS I NO JOKE. DEAR FORD I PUT MY LIFE IN YOUR HANDS. ID RATHER LIVE WITH BAD CREDIT THAN BE KILLED BY A CAR THATS FAILING. *TR
Steering, Jun 5, 2014
OUR POWER STEERING WHEN OUT AS WE WERE DRIVING OUR DAUGHTER TO SCHOOL. VERY UNSAFE AND WE HAD WARRANTY THAT MAGICALLY DIDN'T COVER OUR POWER STEERING. WE WERE TOLD AT THE DEALER THAT OUR TIRES MADE THE RACK FALL OUT OF PLACE, BUT WHEN WE VISITED A FEW OTHER MECHANICS, THEY SAID THAT WAS UNHEARD OF AND THAT IT WAS A GIANT GLITCH. PLEASE DON'T DO A RECALL ON JUST THE FLOORMATS...OBVIOUSLY THERE IS A HUGE FLAW IN THE STEERING AS WELL AND WE DON'T HAVE $2000 TO JUST SHELL OUT TO GET IT FIXED. *TR
Steering, Jun 4, 2014
DRIVING VEHICLE THROUGH A PARKING GARAGE AND THE POWER STEERING WENT OUT. NO POWER STEERING ASSIST AVAILABLE. A PROMPT CAME UP ON DASHBOARD STARTING "POWER STEERING ASSIST FAILURE." *TR
Steering, Jun 3, 2014
WAS DRIVING IN AN AREA OF STOP LIGHTS AND LOW SPEED, SERVICE POWER STEERING CAME ON AS WELL AS SERVICE ADVANCETRAC. DID NOT KNOW AT THE TIME WHAT IT MEANT, PARKED CAR AND CAME BACK, HAD NO STEERING. HAD THE VEHICLE TOWED TO CLOSEST FORD DEALERSHIP AND WAS ESTIMATED AT $2000 REPAIR, HAD IT TOWED TO MY PERSONAL MECHANIC WHO HAS SERVICED MY CAR SINCE I PURCHASED IT. HE FIXED THE PART FOR SIGNIFICANTLY LESS AND WITH A WARRANTY. I RECEIVED MY CAR MAY 22ND. LAST NIGHT, JUNE 2ND WAS DRIVING IN LOW SPEED AREA WHEN SAME WARNINGS CAME ON, DECIDED TO DRIVE IT 2 HOURS HOME SO MY MECHANIC CAN INVESTIGATE FURTHER WITH THE DEALERSHIP I BOUGHT THE VEHICLE FROM TO SEE WHAT THE PROBLEM IS. I HAD NOT EVEN HAD MY CAR FOR TWO FULL WEEKS. VERY FRUSTRATED WITH THE FORD DEALERSHIP SAYING THAT IT WAS MY FAULT FOR NOT BRINGING THE CAR IN AS SOON AS THE WARNINGS CAME ON THE SCREEN, THEY ALSO ACCUSED IT OF BEING MY FAULT FOR "IGNORING" A CHECK ENGINE LIGHT WHEN MY MECHANIC ALWAYS CHECKS IT AND CLEARS IT BUT IT CONTINUES TO APPEAR, IT IS A "EVAP" CODE, MEANING I'M NOT GETTING THE MAXIMUM MILEAGE THAT THE CAR WAS DESIGNED FOR BUT IT DOES NOT AFFECT THE PERFORMANCE OF THE CAR. I HAVE REPEATEDLY CONFIRMED THIS AS TO AVOID ANY CAR TROUBLES SINCE I AM LIVING 2 HOURS FROM HOME AT SCHOOL. VERY UNPROFESSIONAL CUSTOMER SERVICE AND HAVE DECIDED THAT I WILL NOT BE BUYING FORD VEHICLES IN THE FUTURE. VERY DISAPPOINTED BECAUSE I ENJOYED DRIVING THIS CAR. *TR
Power train, Engine, Jun 2, 2014
WAS WAITING TO TURN IN MY APARTMENT COMPLEX, PUSHED ON THE GAS, RPM'S SHOT UP TO OVER 1500 AND CAR WOULD NOT MOVE, THEN IT SLAMMED INTO GEAR AND TOOK OFF WITH WHEELS SQUEALING. SOUNDED LIKE SOMETHING WAS THEN BEING DRAGGED UNDER CAR. STOPPED AND LOOKED BUT NOTHING, PUT IN GEAR TO DRIVE TO PARKING SPOT AND SAME THING, DIDN'T MOVE, RPM'S UP TO 1500 AND THEN SLAMMED INTO DRIVE. DID MAKE IT TO THE PARKING STALL WHERE IT THEN WOULD NOT MOVE AT ALL WHEN PUT IN REVERSE AND THEN INTO DRIVE. VEHICLE HAD TO BE TOWED TO DEALERSHIP. SEEMS TO BE A RE-OCCURRING ISSUE WITH ALL THE OTHER COMPLAINTS THAT I HAVE SEEN. NO WARNING LIGHTS CAME ON AT ALL. DEFINITELY A TRANSMISSION/TRANSFER CASE PROBLEM, WHICH I HAVE READ IS COMMON FOR THIS YEAR. THIS CAR WAS BOUGHT USED WITH 22,785 MILES ON IT AND HAVE ONLY HAD IT 4 MONTHS AND PUT 5744 MILES ON IT. SOMETHING DEFINITELY NEEDS TO BE LOOKED INTO, A VEHICLE WITH 28,529 MILES ON IT, NO LONGER COVERED UNDER THE MANUFACTURERS WARRANTY AND I NEED TO HAVE A NEW TRANSMISSION?? SOMETHING IS WRONG HERE. THANK GOODNESS I BOUGHT THE EXTENDED WARRANTY! *TR
Steering, May 31, 2014
MY POWER STEERING WENT OUT AROUND MARCH 27, 2014. I GOT IT FIXED ON APRIL 31, 2014 AND MAY 1, 2014. THEN ABOUT THIRTY DAYS LATER IT WENT OUT AGAIN SO NOW I HAVE TO PAY ONCE AGAIN TO GET IT FIXED. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE FORD FUSIONS YEARS 2006 TO 2013 WITH THE SAME PROBLEM. THIS IS A VERY UNSAFE CAR TO DRIVE IN THIS CONDITION. *TR
Steering, Electrical system, May 31, 2014
POWER STEERING ASSIST FAULTS OUT. HAVE TO TURN THE CAR OFF AND TURN BACK ON. VERY DANGEROUS. HAS HAPPENED 3 TIMES NOW. *TR
Electrical system, Exterior lighting, May 30, 2014, fire
WAS DRIVING AND PULLED UP TO A STOP LIGHT AND NOTICED A FOUL SMELL THAT SMELLED LIKE BRAKES FROM VEHICLE NEXT TO ME. PULLED INTO MY WORK AND THE SMELL GOT REALLY STRONG AND I NOTICED SOME SMOKE STARTING TO ROLL FROM THE TRUNK OF MY CAR. I OPENED THE TRUNK TO FIND THAT THE TRUNK HAD CAUGHT FIRE. I WAS ABLE TO PUT THE FIRE OUT BUT THE WHOLE LIGHT ASSEMBLY HAD BEEN BURNED ALONG WITH SOME WIRING AND THE MOLDING THAT HOUSES THE LIGHT ASSEMBLIES. RECALL ISSUED FOR FORD TAURUS BUT NOT FRO FUSION WITH SAME BAD PARTS. *TR
Steering, May 29, 2014
WITHIN MONTHS OF HAVING MY BRAND NEW FUSION, I EXPERIENCED POWER STEERING FAILURE WHERE THE WHEEL LOCKED UP AND THE CAR HAD TO BE TURNED OFF TO RESET THE STEERING. THIS OCCURRED IN PARKING LOTS, AT SPEEDS OF 30MPH AND EVEN ON THE INTERSTATE GOING 65MPH. I RECENTLY HAD A SCARY INCIDENT OF LOSING STEERING CONTROL ON THE INTERSTATE, SO I TOOK IT IN TO THE FORD DEALERSHIP AND WAS TOLD IT WAS $1700 TO FIX, EVEN THOUGH IT WAS BECAUSE IT WAS ORIGINALLY MISSING A PART? NOT SURE HOW THAT'S MY FAULT, ESPECIALLY SEEING HOW MANY OTHER COMPLAINTS THERE ARE WITH THE SAME PROBLEM. I PAID FOR THE REPLACEMENT AND HAVE HAD NO PROBLEMS SINCE, BUT I SAW TODAY FORD RECALLED SOME CARS FOR THIS SAME PROBLEM BUT NOT THE 2011 FORD FUSION! THIS IS OBVIOUSLY A PROBLEM THEY NEED TO ADDRESS. I ASKED THE MAN WHO FIXED MY CAR IF HE'D SEEN THIS BEFORE AND HE SAID AT LEAST 6 BEFORE ME... SO HOPEFULLY FORD REALIZES THIS PROBLEM BEFORE PEOPLE HAVE TO BE INJURED. *TR
Steering, May 27, 2014
WHILE DRIVING AT ABOUT 57 MPH WITH CRUISE CONTROL ON, THE DASH SHOWED THE FOLLOWING TEXT (APPROX.) "POWER STEERING ASSIST FAILURE" / "SERVICE ADVANCETRAC" AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. I PULLED OFF THE ROAD APPROXIMATELY 1000FT AHEAD AND SHUT OFF THE CAR. UPON RESTARTING THE CAR, THE STEERING SEEMED TO BE WORKING FINE BUT MY TRUST IN THE VEHICLE'S SAFETY JUST DROPPED HUGE. *TR
Electrical system, May 26, 2014
SOMETHING TO DO WITH THE ELECTRICAL IN THE POWER STEERING. *TR
Steering, Electrical system, May 21, 2014
I STARTED THE CAR UP AND A WARNING READ POWER STEERING ASSIST FAULT. RESTARTED THE CAR AND NO PROGRESSIVE . A LITTLE OVER TWO WEEKS LATER, I STARTED THE CAR AND IT THEN READ SERVICE ADVANCETRAC IN ADDITION TO PREVIOUS WARNING. *TR
Steering, Electrical system, May 20, 2014
PULLED OUT OF A PARKING LOT ONTO A MAIN STREET WHEN VEHICLE LOST ALL POWER. IT WAS DARK AND THE CAR IS BLACK AND I FEARED SOMEONE WOULD HIT ME SINCE THE HAZARD FLASHERS WERE NOW INOPERATIVE. VEHICLE HAD TO BE PUSHED ONTO A SIDE ROAD. A SIMILAR INCIDENT OCCURRED IN JULY 2013 BUT THE VEHICLE WAS IN THE GARAGE AT THE TIME SO IT WASN'T A SAFETY ISSUE. AT THAT TIME THE DEALER INSTALLED A NEW BATTERY SINCE THE ORIGINAL HAD SO MUCH CORROSION THAT IT ATE AWAY AT THE POSITIVE BATTERY POST. I NO LONGER FEEL SAFE DRIVING THIS CAR AND WILL BE CONTACTING THE DEALER TOMORROW. *TR
Engine, May 19, 2014
EVERY SO OFTEN WHILE DOWN SHIFTING, THE CAR JUMPS PRETTY FIRMLY. WHILE IDLING AT A STOPLIGHT, THE CAR WILL SHAKE. I HAVE SOME FRIENDS TELL ME I MIGHT HAVE BOUGHT A LEMON FROM A REPUTABLE NATIONWIDE CAR DEALERSHIP SO NOW I AM LOOKING FOR ANSWERS. JUST BECAUSE THERE HASN'T BEEN A RECALL YET, DOESN'T MEAN THE CAR IS NOT DEFECTED. *JS