2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Engine, Fuel/propulsion system, May 18, 2014
I WAS TRAVELING 55 MPH. SUDDENLY LOST RPM AND ENGINE STARTED SPUTTERING AND WITHIN 5 SECOND MY CAR WAS DEAD IN FAST LANE WITH NO SHOULDER TO PULL OVER. CARS BRAKING HARD BEHIND ME AND HONKING. I WAS ABLE TO RESTART THE CAR AND MOVED TO A GAS STATION NEAR BY. TOOK THE CAR TO AN AUTOZONE. THEY READ THE ENGINE LIGHT CODE P2111, WHICH IS AN ISSUE WITH THROTTLE ACTUATOR. LOOKED IT UP ON GOOGLE SEARCH. IN MY FIRST SEARCH FOUND HUNDREDS OF POSTING PROBLEM WITH THIS VEHICLE FORD FUSION 2011. THE ENGINE JUST GOES DEAD NO TELLING WHERE AND WHEN. I WAS VERY LUCKY THAT DID NOT GET HIT OR LOSE CONTROL. IMAGINE ENGINE GOES DEAD WHEN YOU ARE TRAVELING 55 MPH OR HIGHER IN A FAST LANE NEXT THING YOU KNOW, YOU ARE AT COMPLETE STOP WITH NO BRAKE OR STEERING. SEE FOR YOURSELF SEARCH FOR THROTTLE BODY FORD FUSION. UPDATED 11/24/2014 *JS
Wheels, May 15, 2014
2 WHEEL STUDS HAVE SNAPPED OFF OUT OF NOWHERE ON THE PASSENGER SIDE FRONT WHEEL. *TR
Service brakes, May 15, 2014
I ENTERED MY CAR TO LEAVE WORK AND STARTED THE CAR AND WAS ABLE TO PULL STRAIGHT THROUGH WITHOUT BACKING UP - WHEN I TRIED TO SLOW FOR THE EXIT OF THE PARKING LOT THE BRAKE PEDAL WENT TO THE FLOOR AND THE BRAKING POWER WAS BARELY EXISTENT. I TESTED IT IN THE PARKING LOT AGAIN AT A SLOW SPEED AND THE BRAKES IMPROVED BUT WERE STILL NOT WORKING AS THEY SHOULD HAVE BEEN. I THEN PROCEEDED TO CAREFULLY GET THE CAR TO THE DEALERSHIP BUT HALFWAY THERE THEY STARTED WORKING AGAIN. DEALERSHIP WAS NOT ABLE TO IDENTIFY AN ISSUE OR COULDN'T REPLICATE IT. UPON RECEIVING MY CAR BACK THEY OPERATED AS INTENDED FOR A COUPLE DAYS BEFORE IT DID THE SAME THING AGAIN. I TOOK IT TO THE DEALERSHIP WHERE THE CAR WAS FOR AN ENTIRE WEEK. DEALERSHIP EXPERIENCED THE ISSUE BUT COULDN'T CLEARLY IDENTIFY THE CULPRIT FOR THE ISSUE. THEY ENDED UP MANUALLY FABRICATING A DEVICE TO TEST THE BRAKE HYDRAULICS. THEY REPLACED THE BRAKE HYDRAULIC PUMP WITH A USED UNIT AND THEY CLAIMED THAT RESOLVED THE ISSUE. THEY SEEMED TO WORK FINE FOR A COUPLE DAYS AFTER THAT AND I THEN MOVED TO ANOTHER STATE AND WAS OUT OF TOWN FOR AN EXTENDED TIME FOR WORK. UPON RETURN AT THE END OF THE FIRST WEEK OF APRIL THE BRAKES EXHIBITED THE SAME ISSUE. AFTER A COUPLE MINUTES OF THE CAR RUNNING AND IDLING AROUND MY DEVELOPMENT THE BRAKING FORCE CAME BACK. I DID NOT HAVE THE OPPORTUNITY TO TAKE THE CAR TO THE DEALERSHIP AFTER THIS EVENT AND I WAS GONE FOR THE FOLLOWING TWO WEEKS FOR WORK. UPON RETURN AROUND THE MIDDLE OF APRIL THE BRAKES EXHIBITED THE SAME ISSUE OF THE BRAKE PEDAL GOING TO THE FLOOR. AGAIN AFTER A FEW MINUTES AND IDLING AROUND MY DEVELOPMENT THE BRAKING FORCE WAS BACK UP. I WAS AGAIN OUT OF TOWN FOR THE LAST TWO WEEKS BECAUSE OF WORK BUT PLAN TO TAKE THE CAR TO THE DEALERSHIP TO BE SERVICED TOMORROW. I AM WORRIED THAT THE DEALERSHIP WON'T BE ABLE IDENTIFY THE ISSUE. *TR
Engine, May 15, 2014
AFTER ABOUT 3 WEEKS OF HAVING THE VEHICLE IT STARTED HAVING A HARD TIME STARTING IT WOULD TAKE 3 OR 4 TIMES BEFORE THE VEHICLE WOULD ACTUALLY START, THIS HAS BEEN GOING ON SINCE 3/12/2014 THEN ON MAY 9TH, 2014 I WAS GOING TO FT WAYNE AND I LOST POWER IN THE VEHICLE PULLED OVER SIT FOR A FEW MINUTES (AND WAS LUCKY I WAS ABLE TO PULL OVER ON THE INTERSTATE) AFTER SITTING FOR ABOUT 10 TO 15 MINUTES THEN THE VEHICLE STARTED. I WAS LATE ARRIVING TO WHERE I WAS GOING AFTER THE EVENT I GET IN MY CAR IT TAKES 5 TIMES TO START, AFTER THE VEHICLE STARTING I HEAD TO THE INTERSTATE IT IS 11PM I STOP FOR A CUP OF COFFEE GET BACK IN MY CAR AND IT WILL NOT START IT BACK FIRES I LET IT SIT FOR ABOUT 30 MINUTES AFTER 3 ATTEMPTS OF TRYING THE VEHICLE STARTS AND I HEAD FOR HOME. I CALL THE SOUTHWORTH FORD IN MARION INDIANA AND NOW THEY ARE TELLING ME THAT THEY NEED TO DO A DIAGNOSTICS TEST AND IT WILL COST ME $80.00 TO SEE WHAT IS WRONG AND IF THERE IS A RECALL. (I HAVE ALREADY TALKED TO SOMEONE AND THEY TOLD ME THERE IS A RECALL OF THE ELECTRONIC THROTTLE BODY) AND NOW ANOTHER PERSON IS TELLING ME IT WILL BE $80.00 TO DETERMINE WHAT IS WRONG WITH THE VEHICLE. I NEED THIS FIXED!!!! MY SON IS GETTING READY TO LEAVE FOR AFGHANISTAN THIS IS THE REASON I BOUGHT THE VEHICLE SO THAT I COULD GO AND SEE HIM OFF AND I WILL BE HAVING A 10 HOUR DRIVE. (I PAID CASH FOR THIS VEHICLE) AND NOW THEY WANT TO CHARGE ME FOR A RECALL? PLEASE HELP SO I CAN SEE MY SOLDIER OFF FOR HIS 2ND TOUR....... *TR
Engine, May 13, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE SERVICE ENGINE WARNING ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Vehicle speed control, Engine, May 8, 2014
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO THROTTLE BODY PROBLEMS. *SMD THE CONSUMER RECEIVED A LETTER FROM FORD STATING HE COULD POSSIBLY EXPERIENCE A SUDDEN REDUCTION OF ENGINE POWER. THE CONSUMER BELIEVED A RECALL SHOULD BE ISSUED, INSTEAD OF ISSUING WARRANTY EXTENSION. *JB
Steering, May 7, 2014
POWER STEERING FAILURE. DRIVING AT 35MPH WHEN SERVICE POWER STEERING NOW WARNING CAME ON. TURNED THE CAR OFF, WHEN TURNED BACK ON, CAR HAD NO POWER STEERING. TOOK CAR TO DEALER AND WAS TOLD THAT IT NEEDED A NEW POWER STEERING RACK AND REPAIRS TO COST 1500+ DOLLARS. *TR
Steering, Electronic stability control (ESC), May 7, 2014
I WAS DRIVING AT 35 MPH, AND SLOWING DOWN TO ABOUT 25 MPH TO MAKE A RIGHT HAND TURN TO ENTER A MERGE LANE, AND MY FUSION'S MESSAGE CENTER FLASHED "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" MESSAGES, FOLLOWED BY THE AUDIBLE CHIMES. I NOTICED A FAILURE OF THE POWER STEERING SYSTEM, AND IT REQUIRED GREAT STRENGTH AND EFFORT TO GET THE VEHICLE TO TURN RIGHT TO ENTER THE MERGE LANE, ALMOST TOOK ME INTO THE STANDARD LANE. STEERING WAS EXTREMELY DIFFICULT FROM THAT POINT ON, ESPECIALLY AT LOW SPEEDS. FORD DEALER DIAGNOSED THE ISSUE, SAID THE PSCM HAD FAILED. THEY HAD TO REPLACE THE STEERING RACK BECAUSE ALL THE ELECTRONICS ARE INTEGRATED INTO IT. *TR
Fuel system, Gasoline, May 5, 2014
I WAS DRIVING MY CAR AND SUDDENLY THE ENGINE JUST SHUT DOWN IN THE MIDDLE OF THE TRAFFIC. THIS HAS HAPPENED CONSTANTLY IN THE LAST COUPLE OF DAYS. FOR A TEMPORARY FIX WE WOULD NEED TO TURN THE ENGINE OFF AND THEN ON SO THE ISSUE TEMPORARY ?DISAPPEARS? THIS IS A VERY SERIOUS SITUATION AND PUT THE DRIVE AND OTHER AT RISK. *TR
Vehicle speed control, Engine, Fuel/propulsion system, May 3, 2014
VEHICLE OVER ACCELERATED WHEN COMING TO A STOP. I PUT BOTH FEET ON BRAKES AND SHIFTED INTO PARK/NEUTRAL (HAS HAPPENED SEVERAL TIMES) AND CAR ACCELERATES TO OVER 7000 RPM AND AUTOMATICALLY GOES BACK DOWN TO NORMAL. I HAVE HAD THE THROTTLE BODY & MOTOR ASSEMBLY REPLACED (4/28/2014) YET IT HAPPENED AGAIN IMMEDIATELY UPON INITIAL DRIVE FROM FORD DEALERSHIP. DEALERSHIP KEPT MY CAR FOR 3 ADDITIONAL DAYS AND THEN ADVISED THAT THEY COULD FIND NOTHING WRONG AND I WAS TOLD (SALES GENERAL MANAGER) THAT WHAT I WAS REPORTING TO THEM "COULD NOT HAPPEN". *TR
Power train, Apr 29, 2014
WHILE DRIVING, THE VEHICLE LOST POWER AND WOULD NOT RESPOND TO THE THROTTLE IN THE GAS PEDAL. THE WRENCH LIGHT ALSO CAME ON THE DASHBOARD AND THE CAR JERKED VIOLENTLY. FORTUNATELY, THE VEHICLE WAS SAFELY SLOWED DOWN TO THE SIDE OF THE ROAD WHILE THE JERKING CONTINUED AND THE ENGINE REVVED IRRATIONALLY AROUND 1000-4000 RPMS. AFTER TURNING THE CAR OFF, THE CAR WAS RESTARTED AND THE PROBLEM WENT AWAY TEMPORARILY UNTIL IT HAPPENED AGAIN AFTER ABOUT 10 MINUTES OF DRIVE. THE WRENCH LIGHT DOES NOT APPEAR AGAIN BUT THE SLUGGISH ENGINE AND THE GRINDING NOISE THAT COMES FROM THE ENGINE DO NOT APPEAR TO DISAPPEAR. THIS ISSUE APPEARS TO BE VERY COMMON WITH MANY OTHER FORD FUSIONS WITH FAULTY THROTTLE BODIES. UNFORTUNATELY, THIS CAR HAD ITS THROTTLE BODY REPLACED PREVIOUSLY BUT STILL HAS THE SAME ISSUE. *JS
Vehicle speed control, Apr 28, 2014, crash
WHILE MAKING A RIGHT TURN INTO A PARKING SPACE IN A PARKING GARAGE THE VEHICLE SUDDENLY ACCELERATED AND HIT THE CONCRETE PYLON BEFORE THE BRAKES WHICH WERE APPLIED STOPPED THE CAR. THERE WAS A LOT OF FRONT END DAMAGE BUT NO PERSONAL INJURIES. *JS
Steering, Electronic stability control (ESC), Apr 24, 2014
DRIVING IN RAIN APPROXIMATELY 40 MPH ON TWO LANE BLACKTOP HIGHWAY CHIMING STARTED THEN ERROR CODES, "SERVICE ADVANCETRAC" & "SERVICE POWER STEERING NOW" WARNINGS DISPLAYED ON DASH. STEERING BECAME EXTREMELY HARD TO MANEUVER CONTINUED TO DRIVE THE VEHICLE APPROXIMATELY 10 MORE MINUTES. I THEN TURNED THE VEHICLE OFF AND LET THE VEHICLE SIT FOR AN HOUR. I NEVER PULLED KEY FROM IGNITION. I RESTARTED THE VEHICLE, STEERING BECAME EVEN MORE DIFFICULT TO MANEUVER. I DROVE MY CAR APPROXIMATELY 2 MORE MILES AND THEN SHUT THE VEHICLE OFF AGAIN. I WAITED APPROXIMATELY 2 MORE HOURS THIS TIME BEFORE RESTARTING MY VEHICLE. THE STEERING WHEEL BECAME ALMOST IMPOSSIBLE TO TURN. I EXPERIENCED AN EXTREMELY UNSAFE VEHICLE WHILE DRIVING APPROXIMATELY 25 TO 35 MPH FOR 12 MILES TO REACH MY DESTINATION. THIS VEHICLE WAS THEN PARKED AND WILL BE TOWED TO A REPAIR FACILITY TO TROUBLE SHOOT THIS SAFETY ISSUE. I HAVE TWO YOUNG DAUGHTERS THAT ARE IN THIS VEHICLE ON A REGULAR BASIS AND I AM TREMENDOUSLY CONCERNED FOR THEIR SAFETY AND THAT OF OTHERS WHO COULD BE HARMED IF THIS INCIDENT SHOULD HAPPEN AGAIN WHILE DRIVING. I DRIVE 900 MILES A WEEK TO AND FROM MY JOB. I CAN NOT MORALLY PUT OTHERS AT RISK AND AFTER SEEING SO MANY COMPLAINTS ONLINE, I BELIEVE THAT THIS IS A SEVERE SAFETY ISSUE THAT FORD MOTOR COMPANY SHOULD BE FINANCIALLY RESPONSIBLE FOR AND ADDRESS IN A TIMELY FASHION BY RECALLING AND REPAIRING ANY NECESSARY PARTS AND LABOR BEFORE A SERIOUS INJURY OR FATALITY OCCURS. *TR
Wheels, Apr 18, 2014
WHEN LOOSENING MY LUG NUTS FOR A ROUTINE TIRE ROTATION, A WHEEL STUD BROKE OFF ON EACH OF MY FRONT TIRES, FOR A TOTAL OF TWO BROKEN STUDS. THE LAST TIME THE RIGHT FRONT WHEEL WAS TIGHTENED WAS AT FORD TO REPLACE A PREVIOUS BROKEN LUG NUT! FORD WOULD NOT REPLACE ALL OF MY WHEEL STUDS AT THAT TIME. RECALL #11V574000 (FORD RECALL #11S23) DOES NOT LIST THE MANUFACTURING DATE OF MY VEHICLE SO FORD WOULD NOT REPLACE ALL WHEEL STUDS! I FEEL LIKE I AM DRIVING IN A DEATH TRAP AND IT IS ONLY A MATTER OF TIME BEFORE A WHEEL FALLS OFF WHILE DRIVING! NHTSA PLEASE HELP! PLEASE EXPAND THE RECALL TO INCLUDE ALL 2011 FORD FUSIONS REGARDLESS OF MANUFACTURING DATE. I HAVE NEVER USED AIR TOOLS ON THE WHEEL AND THE LUGS HAVE ALWAYS BEEN TORQUED TO MANUFACTURER'S RECOMMENDED SPECIFICATION (100 FT LBS). *TR
Steering, Apr 18, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE POWER STEERING AND STABILITRAC WARNING LIGHTS ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THE POWER STEERING PUMP AND RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 74,000. UPDATED 6/10/14*CN
Vehicle speed control, Apr 18, 2014, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE SHE PULLED INTO A PARKING AREA AT UNKNOWN SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 13,000. UPDATED 6/10/14*CN THE CONSUMER STATED THE VEHICLE SURGED AND APPLYING THE BRAKE, DID NOT STOP THE VEHICLE. THE VEHICLE WENT OFF THE ROAD INTO SOME TREES. UPDATED 07/24/24
Steering, Apr 17, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22,000 AND CURRENT MILEAGE WAS 94,189.
Electrical system, Engine, Apr 15, 2014
WHILE DRIVING OUR CAR, MY WIFE (ALONG WITH MY 9 MONTH OLD BABY GIRL) EXPERIENCED A SUDDEN LOSS OF POWER AND SHAKING ENGINE. THE CAR WAS NOT DRIVABLE SO SHE PULLED ONTO A SIDE STREET AND PARKED THE CAR, LEAVING THEM STRANDED. NO ENGINE WARNING LIGHTS EVER CAME ON. THIS IS EXACTLY AS DESCRIBED (MINUS THE LACK OF CHECK ENGINE LIGHT) IN THE "FORD CUSTOMER SATISFACTION PROGRAM 13N03" LETTER THAT WE RECEIVED A FEW MONTHS AGO. THIS IS AN INTERMITTENT PROBLEM, SO WE WERE ABLE TO TAKE THE CAR IN TO THE FORD DEALER. OUR LOCAL FORD DEALER WAS NOT ABLE TO PULL A CODE AS THE CHECK ENGINE LIGHT NEVER CAME ON. THE DEALER, AND FORD CUSTOMER SERVICE, REFUSE TO REPLACE THE THROTTLE BODY UNTIL THE CODE FOR MALFUNCTIONING THROTTLE BODY IS READ. MY WIFE AND INFANT DAUGHTER MUST NOW DRIVE AROUND (TWICE A DAY, 5 DAYS A WEEK) WAITING FOR IT TO FAIL AGAIN, AND TAKE THE CAR TO THE DEALER AT THE TIME OF MALFUNCTION. THIS IS A MAJOR SAFETY CONCERN AS THE CAR WILL BARELY MOVE AND SHAKES SO BADLY. IT SHOULD NOT BE DRIVEN ACROSS THE CITY TO THE DEALERSHIP IN THIS CONDITION, ESPECIALLY WITH A BABY IN THE CAR. FORD NEEDS TO RECALL THESE PARTS AND REPLACE THEM ALL TO STOP PUTTING CUSTOMERS IN DANGER WITH CARS THAT BARELY MOVE. AS FOR THE "CUSTOMER SATISFACTION PROGRAM"? NOT FEELING VERY SATISFIED AT ALL... *TR
Fuel system, Gasoline, Electrical system, Vehicle speed control, Apr 14, 2014
MY WIFE, [XXX], WAS DRIVING OUR FUSION. SHE HAD TRAVELED APPROX. 1/4 MILE AND WAS APPROACHING A STOP SIGN AT BAYSIDE DR. NEWPORT BEACH,CA AT THE HARBOR IS. DR. INTERSECTION. SUDDENLY, THE CAR ACCELERATED, CATCHING HER BY SURPRISE SHE WENT THROUGH THE INTERSECTION AND WAS NARROWLY MISSED BY TWO ONCOMING CARS. SHE TOLD ME LATER THAT IT HAPPENED A SECOND TIME ON THE FREEWAY (SHE WAS ON HER WAY HOME) BUT WAS NOT IN IMMEDIATE DANGER WHEN IT OCCURRED. WE HAVE TRAVELED THESE STREETS SEVERAL TIMES. HAD JUST LEFT THE RESTAURANT WHERE WE HAD LUNCH....WAS RIDING MY BICYCLE HOME AND WATCHED HER GO THROUGH THE INTERSECTION....VERY SCARY!! NOTE: THE THROTTLE POSITIONER WAS REPLACED ON THIS VEHICLE A COUPLE MONTHS AGO. IT HAD FAILED TO 5MPH. VILLA FORD IN ORANGE CA DID THE REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/7/2014 *JS
Steering, Apr 13, 2014
I WAS ON MY WAY TO WORK MY SON WAS DRIVING ME WHEN THE POWER STEERING SERVICE LIGHT CAME ON WITHIN 10 MINUTES AFTER IT CAME ON MY STEERING WHEEL LOCKED HAD NO POWER STEERING AT ALL IF I HAD BEEN DRIVING OR MY DAUGHTER WE WOULD OF NOT BEEN ABLE TO HANDLE THE CAR. I BOUGHT MY FUSION JUST 2 YEARS AGO AND I HAVE NO ISSUES WITH IT UNTIL NOW AND I GET THE FIRST WARNING LIGHT AND THEN NO POWER STEERING. I HAVE SEEN OTHER CONSUMER COMPLAINTS WITH THE SAME ISSUE AS ME AND I AM NOT UNDERSTANDING WHY FORD HAS NOT DONE ANYTHING ABOUT THIS PROBLEM ITS TO NEW OF A CAR FOR SOMETHING THIS MAJOR TO GO WRONG WITH IT. IT IS A SAFETY ISSUE AND THEN THE FORD DEALERSHIP WANTS TO TELL ME THAT ITS GOING TO COST ME $1,624.00 TO FIX WHEN IN MY EYES ITS THEIR PROBLEM SOMETHING IS GOING ON WITH THE 2011 FORD FUSION POWER STEERING IT SHOULD NOT BE GOING OUT AFTER JUST A FEW YEARS. *JS
Steering, Apr 7, 2014
POWER STEERING WENT OUT ON THE VEHICLE ON SEVERAL OCCASIONS, BOTH WHILE DRIVING AND SITTING AT A STOP. THE STEERING WHEEL WOULD NOT BE ABLE TO TURN, THUS THE VEHICLE WOULD NOT TURN. "POWER STEERING ASSIST FAILURE" WARNING CAME ON DURING ALL OCCASIONS. POWER STEERING WOULD COME BACK ON AFTER TURNING THE CAR OFF, BUT EVENTUALLY TOTALLY WENT OUT. THE VEHICLE HAD TO BE TOWED TO A LOCAL FORD DEALERSHIP SO THE ELECTRONIC POWER STEERING RACK COULD BE REPLACED. LUCKILY MY WIFE WAS NOT IN HEAVY TRAFFIC DURING OCCASIONS WHEN POWER STEERING WENT OUT, OTHERWISE THE SITUATIONS COULD HAVE BEEN VERY BAD. OUR TODDLER WAS IN THE CAR DURING ALL OCCASIONS AS WELL. I HAVE SEEN COUNTLESS OTHER STORIES ON ONLINE FORUMS ABOUT THE POWER STEERING FAILING IN 2011 FORD FUSIONS. THERE HAS JUST BEEN A MASSIVE RECALL FOR GM VEHICLES INVOLVING THE ELECTRONIC POWER STEERING, PERHAPS THEY ARE RELATED. PLEASE HELP IN THIS MATTER. FORD NEEDS TO ADDRESS THIS PROBLEM AND ISSUE A RECALL. HOPEFULLY FORD ISN'T HIDING AND RUNNING FROM THIS PROBLEM DUE TO MONEY, AS WE HAD TO PAY $1,800 FOR THE REPAIR. THANK YOU. *TR
Steering, Structure, Apr 3, 2014, crash
WE WERE DRIVING AN THE STEERING WHEEL LOCKED ND WR LOST CONTROL OF CA AND HIT A POLE. MY HUSBAND NOT AN INJURY ON HIS LEG AND INNER THIGH AND SOME OF US OPENWOUND FROM GLASSWA. *TR
Electrical system, Vehicle speed control, Mar 31, 2014
BATTERY GOES DEAD AFTER SITTING A FEW DAYS. POSSIBLE SIGN OF ELECTRIC THROTTLE BODY FAILURE.!!??? BATTERY REPLACED TWICE IN 4 MONTHS, CHARGES NORMALLY. WHILE LOOKING FOR POSSIBLE ELECTRICAL PROBLEMS ASSOCIATED WITH THE 2011 FUSION (11K MILES) I DISCOVERED THERE IS MANY, MANY PEOPLE COMPLAINING OF THROTTLE BODY FAILURE. I WENT TO THE LOCAL DEALER AND CALLED FORD AND ASKED THEM TO REPLACE THE THROTTLE BODY AND TRACE THE ELECTRICAL PROBLEM. I WAS TOLD THAT THEY WOULD ONLY HONOR THEIR "CUSTOMER SATISFACTION PROGRAM" CONCERNING THE THROTTLE BODY IF IT FAILS!!!!!! I EXPLAINED THAT I WAS AFRAID TO DRIVE THE VEHICLE AND IF THEY HAD AN UPDATED THROTTLE BODY AND "LIMP HOME" UPDATE THEY SHOULD INSTALL IT AND MAKE CORRECTIONS. A CALL TO FORD AND THEY REFUSED TO FIX THE POTENTIALLY DEADLY PROBLEM. SO WHAT RECOURSE IS THERE?? MY FUSION AND F-350 ARE BOTH HEADED FOR TRADE AT A NO NONSENSE DEALER. LACROSSE AND SILVERADO, HERE I COME!!!!!!! I SUGGEST YOU DO SOMETHING SIMILAR. *TR
Structure, Mar 31, 2014
DRIVERS INTERIOR DOOR HANDLE NO LONGER OPENS DRIVERS DOOR FROM INSIDE. THIS COULD BE FATAL IN CASE OF FIRE OR IMMERSION DUE TO BEING UNABLE TO ESCAPE IF ELECTRIC WINDOW INOPERABLE. *TR
Steering, Mar 28, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 40,000.