2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Vehicle speed control, Engine, Fuel/propulsion system, Mar 25, 2014
DURING NORMAL DRIVING CONDITIONS AND SPEED, THE CAR JUST STOPPED BEING RESPONSIVE TO THE ACCELERATION PEDAL WITHOUT WARNING, THE MAINTENANCE WRENCH LIGHT CAME ON, AND THE CAR STARTED SLOWING DOWN. I WAS ABLE TO TURN ON THE HAZARD LIGHTS AND PULL OVER TO A SAFE LOCATION, WHILE CARS WERE PULLING UP BEHIND ME VERY QUICKLY. AS THE CAR WAS LEFT IDLING IT BECAME VERY ROUGH, LIKE THE CAR WAS MISSING. TO CORRECT THE PROBLEM, I HAD TO TURN OFF THE CAR, WAIT THIRTY SECONDS TO A MINUTE AND START THE CAR AGAIN. THE CAR STARTED A LITTLE ROUGH BUT RETURNED TO NORMAL OPERATION. THE MAINTENANCE WRENCH LIGHT WAS NOT ILLUMINATED AND NO OTHER WARNING LIGHTS ILLUMINATED. THIS HAS HAPPENED TWICE SO FAR ABOUT A MONTH APART. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS LESS THAN THREE YEARS OLD AND ONLY HAD 23,214 MILES ON IT. LUCKILY BOTH TIMES IT HAPPENED ON A LOCAL STREET AND NOT ON A HIGHWAY. I CONSIDER THIS A SAFETY AND RELIABILITY PROBLEM. YOU HAVE NO IDEA WHEN YOUR CAR IS GOING TO JUST STOP ACCELERATING AS YOU ARE DRIVING. *TR
Structure, Mar 12, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BECAME FRACTURED AND PREVENTED THE CONTACT FROM OPENING THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,000 AND THE CURRENT MILEAGE WAS 30,200. *TR
Steering, Mar 12, 2014
I HAVE OWNED THIS CAR FOR BARELY 2 YEARS AND ALL OF A SUDDEN I HAVE NO STEERING AT ALL. IF IT IS AN EXTREMELY COLD DAY IT MAY WORK OK BUT OTHER THAN THAT IT DOESN'T WORK AT ALL AND IS UNSAFE TO DRIVE. I DID RESEARCH AND WAS TOLD IT IS ELECTRIC STEERING AND WILL COST ROUGHLY $2000.00 TO FIX. THIS CAR IS TOO NEW TO HAVE THAT KIND OF PROBLEM. DURING MY SEARCH I HAVE FOUND MANY PEOPLE ARE EXPERIENCING THE EXACT SAME THING AND THERE WAS AN ACTUAL RECALL FOR THE 2013 FUSIONS WITH THIS PROBLEM. NOT SURE WHY THE 2011 HASN'T ALSO BEEN RECALLED. I AM STILL RESEARCHING THAT BECAUSE I DEFINITELY CAN'T AFFORD $2,000 OUT OF POCKET EXPENSE ON MY VEHICLE RIGHT NOW. *TR
Steering, Mar 9, 2014
WHILE DRIVING THE WARNING MESSAGE "SERVICE POWER STEERING NOW" APPEARED AT WHICH TIME THE ELECTRIC POWER STEERING WENT OUT MAKING THE CAR ALMOST INOPERABLE. AFTER STOPPING AND RESTARTING THE CAR, THE STEERING WHEEL COULD NOT BE TURNED AT ALL. APPARENTLY THIS IS A "KNOWN ISSUE" WITH 2010-2012 FORD FUSIONS AND IT IS AN EXTREMELY HAZARDOUS "KNOWN ISSUE." IT IS GOING TO COST US $2,200 TO REPAIR PLUS THE EXPENSE OF HAVING THE CAR SHIPPED HOME; WE WERE ON VACATION AT THE TIME. WHY ISN'T THIS DANGEROUS DEFECT BEING RECALLED? *TR
Steering, Mar 3, 2014
BOUGHT THE CAR ON AUG 06,2013. WHILE DRIVING HOME AT 60 MPH ON EXPRESSWAY RPM WENT FROM 2 TO 6 AT 60. DID NOT WANT TO GO OVER. SUDDENLY THE VEHICLE STALLED ON THE MIDDLE LANE. NO OTHER VEHICLES COMING. THE NEXT DAY RETURNED TO DEALERSHIP. THEY SAID IT WAS NOT THEIR PROB ANYMORE. THEY HAD ADDED A EXTENDED WARRANTY AND SAID TO TAKE IT TO FORD DEALERSHIP. TOOK IT THEY SAID IT WAS THE THROTTLE BODY. CHANGED IT. THE NEXT WEEK IT DID THE SAME THING AGAIN. TOOK IT BACK. SAID THE EXTENDED WARRANTY WAS VOID BECAUSE PROBLEM WAS EXISTING. STALLED @ 8 TIMES. CAR IS PARKED AT HOME. STILL PAYING $400 FOR 72 MONTHS. PIECE OF JUNK. *TR
Steering, Mar 2, 2014
THIS SHOULD BE FORDS RESPONSIBILITY TO FIX I'VE READ WHERE THERE HAVE BEEN A LOT MORE PEOPLE WITH THIS PROBLEM COSTING 2000 DOLLARS AND I THINK THIS IS A SAFETY ISSUE. AND IF I WRECK I'M SUING!!!! *TR
Vehicle speed control, Feb 27, 2014
WHILE DRIVING ON CROWDED 6 LANE STREET, CAR JUST LOST POWER, I WAS ABLE TO PULL OVER BEFORE BEING HIT BY ONCOMING TRAFFIC. CAR WAS TOWED TO RIVERTOWN FORD AND THEY STATED IT WAS THE THROTTLE BODY, THIS HAS HAPPEN AGAIN ON 12/05/2013 AS I WAS DRIVING ALL OF A SUDDEN MY CAR SLOWING STOPPED MOVING REGARDLESS OF HOW MUCH I PRESSED ON THE GAS. TAKEN TO RIVERTOWN FORD AGAIN AND THEY SAY IT'S THE THROTTLE BODY AND IT COST OVER $500 TO FIX.
Steering, Feb 27, 2014
GOING AROUND A CURVE AT ABOUT 60 MPH, THE STEERING SUDDENLY WENT OUT. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT.
Electrical system, Vehicle speed control, Feb 27, 2014
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO THROTTLE BODY CUSTOMER SATISFACTION PROGRAM RECALL NOTICE. *SMD
Power train, Feb 25, 2014
VEHICLE SPEED 60 MPH. RPMS GOING FROM 2 TO 6 MPH DID NOT WANT TO GO OVER 60. THEN VEHICLE STALLED ON EXPRESSWAY. TOOK IT TO FORD DEALERSHIP. THEY SAID THEY REPLACED THE TBI. STILL DOING THE SAME THING. CAR IS PARKED BECAUSE AFRAID IT WILL KILL US. *TR
Steering, Feb 22, 2014
WAS TURNING INTO A SHOPPING CENTER PARKING LOT AND THE POWER STEERING FAILED. VEHICLE WAS EXTREMELY DIFFICULT TO MANEUVER. PUT CAR IN PARK, TURNED OFF ENGINE AND RESTARTED. WARNING LIGHTS AT THE TIME OF INCIDENT INDICATED POWER STEERING SYSTEM FAILURE. INCIDENT OCCURRED AGAIN ON NEXT DAY WHILE DRIVING THE VEHICLE ON THE HIGHWAY. *TR
Steering, Power train, Feb 20, 2014
3 TIMES THE VEHICLE HAS JUST SHUT ITSELF OFF WHEN DRIVING IN TRAFFIC. I PUT IT IN GEAR AND IT THEN STARTS AGAIN. SOME ISSUES WITH ACCELERATION WHILE DRIVING ALSO. AFTER HAVING THE VEHICLE FOR A FEW MONTHS THE POWER STEERING WOULD SHUT OFF WHILE DRIVING. FORD HAS SINCE REPLACED THE STEERING COLUMN. THE PROBLEM WITH THE CAR SHUTTING ITSELF OFF STILL EXISTS. *TR
Steering, Feb 18, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE RACK AND PINION AND CONTROL BARS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL BARS AND THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Steering, Vehicle speed control, Feb 15, 2014
THE CAR WAS PARKED, AND WHEN I PUT IT ON REVERSE TO BACK OUT, THERE WAS A BEEPING SOUND THAT SAID "POWER STEERING FAULT" AND THE WHEEL WAS SUPER HARD I COULD NOT CONTINUE TO DRIVE, SO I PUT THE CAR ON PARK AND TURNED IT OFF. LEFT THE CAR, AND WHEN MY HUSBAND WENT TO GET THE CAR, IT TURNED ON FINE & DRIVE FINE. TWO DAYS LATER THE SAME THING. WONDERING IF THIS IS A RECALL OR THIS CAN BE REPLACED BY FORD????? FIRST A FEW MONTHS AGO, THE "THROTTLE BODY" & NOW THIS!!!!! *TR
Vehicle speed control, Feb 12, 2014, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CEMENT STAIRCASE. THE DRIVER SUSTAINED SHOULDER AND HEAD INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Vehicle speed control, Feb 3, 2014
IN JANUARY, 2014 I RECEIVED A LETTER FROM FORD INDICATING CONTAMINATION ON THE INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY MAY OCCUR, RESULTING IN INTERMITTENT ELECTRICAL CONNECTIVITY. ENGINE POWER AND VEHICLE SPEED WOULD BE REDUCED. BECAUSE OF THIS POTENTIAL PROBLEM, FORD IS OFFERING TO EXTEND THE WARRANTY ON THE THROTTLE BODY TO TEN YEARS. I BELIEVE FORD SHOULD ISSUE A RECALL FOR THE CAR AND FIX THE POTENTIAL PROBLEM NOW BEFORE IT OCCURS AND CAUSES A SAFETY PROBLEM. ANY ASSISTANCE YOU COULD PROVIDE IN HAVING FORD ISSUE A RECALL WOULD BE APPRECIATED. THANK YOU. *TR
Vehicle speed control, Electronic stability control (ESC), Feb 1, 2014
I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN THE CAR SEEMED TO START SHUTTING DOWN. I LOST SPEED AND COULD NOT ACCELERATE EVEN THOUGHT I WAS PRESSING THE ACCELERATOR PEDAL. THE WHOLE CAR STARTED TO SHAKE AND VIBRATE VIOLENTLY MAKING A SPUTTERING NOISE. I WAS ABLE TO BRAKE, SLOW DOWN AND STOP TO PULL OFF ONTO THE SHOULDER OF THE HIGHWAY. THE CAR WOULD NOT STOP SHUDDERING UNTIL I TURNED THE ENGINE OFF. I WAITED 10 SECONDS, TURNED THE ENGINE BACK ON AND THE CAR DROVE NORMALLY AGAIN. THIS HAPPENED TWICE MORE, ONE AT 30 MPH AND ONE AT 60 MPH AGAIN ON THE HIGHWAY. THEN WE TOOK IT TO HAVE THE THROTTLE BODY REPLACED. *TR
Vehicle speed control, Jan 31, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES PREVIOUSLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,950. ... UPDATED 03/24/14 *BF THE MANUFACTURER WAS NOT NOTIFIED AND ADVISED THE DEALER NO TO REPLACE ANY PARTS. THE CONSUMER WAS INFORMED TO BRING THE VEHICLE BACK, WHEN THE PROBLEM OCCURRED AGAIN. IN ADDITION, THE SUDDEN ACCELERATION OCCURRED ON THREE DIFFERENT OCCASIONS, TWO OF WHICH WERE AT VERY LOW SPEEDS. UPDATED 06/03/14
Steering, Power train, Jan 28, 2014
I TURNED MY CAR ON, AND WENT TO REVERSE. THE CAR STARTED BEEPING, AND A LIGHT CAME ON. I CONTINUED TO DRIVE THINKING IT WAS BECAUSE I DIDN'T HAVE TRACTION IN THE GRAVEL LOT I WAS IN. I DIDN'T HAVE ANY POWER STEERING AND THE BRAKES WEREN'T WORKING AS WELL AS NORMAL. WHEN I TURNED OFF THE CAR AND LET IT SIT FOR A HALF HOUR, IT STARTED UP AND WAS WORKING JUST FINE. THE WARNING MY CAR GAVE ME WAS TO SERVICE THE ADVANCED TRAC. *TR
Vehicle speed control, Jan 24, 2014, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE PARK WITH THE BRAKES APPLIED THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE VEHICLE WAS NOT DESTROYED. THE CONTACT DID NOT CONTACT THE MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Power train, Fuel/propulsion system, Jan 24, 2014
THIS IS A FOLLOWUP REPORT. TOOK MY CAR TO FORD. THEY REPLACED THE ELECTRONIC THROTTLE BODY AT NO CHARGE. *TR
Power train, Fuel/propulsion system, Jan 22, 2014
I WAS DRIVING AT LOW SPEED ON A SECONDARY STREET, GOING ABOUT 15 MPH. SUDDENLY, THE VEHICLE BECAME UNRESPONSIVE TO THE GAS PEDAL. THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE WAS ALTERNATING BETWEEN SURGING AND STALLING. THIS WAS THE 5TH TIME THIS HAD HAPPENED TO ME SINCE I PURCHASED THE CAR IN SEPTEMBER 2013. I PULLED TO THE SIDE OF THE ROAD, TOOK OUT MY PHONE AND MADE A VIDEO OF WHAT WAS HAPPENING. THE VIDEO WILL SHOW THAT THE ENGINE WAS NON-REPONSIVE, SURGING AND STALLING. HOWEVER, WHEN I SHUT OFF AND RE-STARED THE ENGINE, THE PROBLEM SEEMED TO DISAPPEAR. I HAD TAKEN THE CAR TO FORD A FEW WEEKS AGO TO HAVE THEM SERVICE THIS PROBLEM, BUT THEY WERE UNABLE TO CONFIRM THAT THERE WAS ANY PROBLEM. THE DID NOT CHARGE ME TO CHECK THE CAR. THEY DID NOT TELL ME ABOUT THE THROTTLE BODY PROBLEM AT THAT TIME. AFTER I MADE THE VIDEO, I WAS AT FORD TWO DAYS AGO WITH OUR ESCAPE FOR AN OIL CHANGE AND SHOWED THE VIDEO TO THE SERVICE MANAGER. HE TOLD ME THAT THE PROBLEM IS RELATED TO THE THROTTLE BODY AND ASKED ME TO BRING THE CAR IN FOR SERVICE. I HAVE NOT BEEN ABLE TO RETURN TO FORD AS OF THIS TIME. *TR
Electrical system, Vehicle speed control, Jan 21, 2014
2011 FORD FUSION LOST POWER AND STALLED AND FOUND OUT THAT THE ELECTRICAL THROTTLE BODY NEEDED TO BE REPLACED FOR A COST OF 500.94 BY A MECHANIC BECAUSE IT IS NOT COVERED BY FORD EVEN THOUGHT THERE ARE MANY COMPLAINTS ABOUT THIS BAD PART IN THE FUSIONS. THERE SHOULD BE A RECALL ON THIS AND/OR REIMBURSEMENT FOR GETTING IT FIXED. ONLY HAD THE CAR 6 MONTHS WITH LESS THAN 28K MILES ON IT. *TR
Steering, Jan 21, 2014
I WAS DRIVING AT 35 MPH WHEN SUDDENLY THE CAR COULDN'T STAY GOING IN AN STRAIGHT LINE, THE POWER STEERING STILL WORKED. I TURNED OFF THE ENGINE AND WHEN STARTED AGAIN A WARNING MESSAGE APPEARED IN THE DASHBOARD SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." AT THAT TIME I LOST THE POWER STEERING I IT WAS REALLY HARD TO TURN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD ME THAT THE POWER STEERING RACK HAD TO BE REPLACED, THE PROBLEM IS IN THE ELECTRONICS BUT SINCE THE ELECTRONICS ARE INSIDE THE RACK, THE ENTIRE PART HAS TO BE REPLACED COSTING ME $1960 BECAUSE MY WARRANTY EXPIRED LAST MONTH. THIS ISSUE HAVE TO BE RECALLED BY FORD. IT'S SO FRUSTRATING THAT FOR SUCH A COMMON PROBLEM (GOOGLE "FORD FUSION STEERING PROBLEM") THE CUSTOMER IS THE ONE THAT PAYS FOR THEIR MISTAKES. *TR
Power train, Vehicle speed control, Other or unspecified, Jan 14, 2014
IN THE BEGINNING OF DECEMBER WHILE DRIVING MY FRIENDS HOME MY FUSION SUDDENLY JOLTED AND THEN I LOST THE ABILITY TO ACCELERATE. THE SERVICE WRENCH DISPLAYED AND I HAD TO COME TO A COMPLETE STOP IN A NEIGHBORHOOD. A FEW WEEKS LATER WHILE DRIVING HOME THE SAME THING HAPPENED AND I HAD TO PULL OVER TO TURN MY CAR OFF AND THEN ON AGAIN, WHICH SEEMS TO BE THE ONLY WAY IT WILL ALLOW ME TO DRIVE. FAST FORWARD TO JANUARY AND I BEGAN HAVING TROUBLES AGAIN. THIS TIME I WAS ON THE HIGHWAY AND MY CAR JOLTED AND LOST THE ABILITY TO ACCELERATE. THIS WAS A MAJOR SAFETY ISSUE BECAUSE THE HIGHWAY I DRIVE ON IS UNDER CONSTRUCTION AND HAS NO SHOULDER. IMAGINE IF IT WOULD HAVE BEEN A BUSY NIGHT AND I HAD TO COME TO A COMPLETE STOP. THIS HAS HAPPENED A TOTAL OF 8 TIMES. SEEMS LIKE A HUGE SAFETY ISSUE. I BOUGHT THIS CAR USED WITH 34,000 MILES ON IT AND HAVE TO DRIVE A LOT FOR WORK. *TR