2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Power train, Engine, Jan 6, 2014
I WAS DRIVING HOME FROM WORK AND TURN LEFT AT 25 MPH. I SUDDENLY LOST THE ABILITY TO ACCELERATE AND A WRENCH SERVICE LIGHT CAME ON. I HAD TO PULL OVER AND TURN THE CAR OFF . IT TOOK A WHILE TO START AGAIN. IT HAPPENS EVERYTIME I TAKE THE CAR OUT AND NOW SHIFTS REALLY ROUGH. I TOOK IT TO DEALER AND THEY SAID THEY KNOW ABOUT THE PROBLEM BUT WILL NOT REPLACE PART UNDER WARRANTY. THE THROTTLE BODY NEED TO BE REPLACED. IT IS JUST A MATTER OF TIME BEFORE SOMEONE GETS HURT. PLEASE ACT QUICKLY. I THINK THIS SHOULD BE A SAFETY RECALL. *TR
Steering, Electronic stability control (ESC), Jan 6, 2014
LOST POWER STEERING. TOOK IT TO THE FORD DEALER THE NEXT DAY. WAS TOLD THE RACK & PINION NEEDED TO BE REPLACED. WAS TOLD NOT COVERED UNDER WARRANTY AND THE DEALER WANTED TO CHARGE ME $1136 FOR THE PART AND $450 TO INSTALL. HAD THE ERROR CODE ERASED AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK BEFORE LOSING POWER STEERING AGAIN. FOUND THE PART AT A LOCAL AUTO PARTS STORE FOR $476 AND IF I RETURN THE DEFECTIVE PART I GET $170 BACK. AFTER RESEARCHING THIS ISSUE IT SEEMS OTHER FORD FUSION OWNERS ARE HAVING THE SAME PROBLEM & FORD IS RECALLING THE 2013 FOR THE SAME REASON. *TR
Steering, Jan 5, 2014
RAN INTO THE STORE LEFT CAR RUNNING WHEN I CAME OUT THE TRACTION LIGHT WAS ON AND AN ERROR CODE STATING SERVICE ADVANCETRAC SOON AND SERVICE POWER STEERING SOON WAS ON. I DROVE LESS THAN A MILE HOME AT LOW SPEED AND THE POWER STEERING WAS SEEMING TO GET A BIT TIGHT. ABOUT AN HOUR LATER I WENT BACK TO THE CAR STARTED IT UP AND THE ERROR CODE SAID SERVICE POWER STEERING NOW AND I HAD COMPLETE LOSS OF POWER STEERING. *TR
Steering, Jan 3, 2014
I WAS DRIVING DOWN THE ROAD AT ABOUT 35 MPH IRONICALLY HEADED TO AN AUTO STORE WHEN THE WARNING LIGHT CAME ON. THE WARNING SAID "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." I HAD MY WIFE AND KIDS WITH ME AT THE TIME, AND IT COULD HAVE BEEN VERY DANGEROUS IF THERE WAS AN ACCIDENT. LUCKILY I WAS DRIVING AT THE TIME BECAUSE THE WHEEL WAS SO HARD TO TURN THAT MY WIFE WOULD NOT HAVE BEEN ABLE TO TURN IT. I THEN TOOK IT TO THE SHOP WHERE ONLY A FORD MECHANIC CAN ORDER THE PART TO THE PRICE OF $1,300 NOT INCLUDING LABOR. I THOUGHT I WAS BUYING A RELIABLE CAR BUT I WAS WRONG. WHAT CAR'S POWER STEERING GOES OUT SHORTLY AFTER THE WARRANTY DOES AND HAS TO BE TAKEN TO THE DEALERSHIP WHERE ONLY A FORD MECHANIC CAN FIX IT? A FORD FUSION. IT LOOKS LIKE THEY WANTED MORE MONEY AND MADE A CHEAP CAR THAT WOULD BREAK DOWN SO YOU HAD TO TAKE IT BACK TO THEM. *TR
Fuel system, Gasoline, Vehicle speed control, Dec 30, 2013, crash
WHILE PULLING INTO A PARKING SPACE THE AND DEPRESSING THE BRAKE VEHICLE SUDDENLY JOLTED FORWARD CRASHING INTO A POST. THE CHECK ENGINE LIGHT CAME ON INDICATING THERE WAS A PROBLEM. WE HAVE REPORTED TO FORD ON MULTIPLE OCCASIONS THAT THE CAR SURGES WHEN COMING TO A STOP. WE HAVE BEEN INFORMED THAT THEY ARE UNABLE TO DO ANYTHING WITHOUT AN ERROR CODE. AFTER THE INSURANCE COMPANY REPAIRED THE CAR WE DROVE IT TO FORD. UNFORTUNATELY WE WERE TOLD THAT THE ERROR CODE WILL CLEAR AFTER DRIVING A "COMPLETE CYCLE" OR "RUNNING A VEHICLE HEALTH REPORT". BOTH WERE COMPLETED AND FORD REPAIR TECH'S SAY THIS IS A KNOWN ISSUE BUT WITHOUT A CODE THEY CAN NOT DO ANYTHING ABOUT IT. I OWN 2 FORD 2011 FUSIONS. THE OTHER CAR HAD AN ISSUE WHERE IT WOULD FREQUENTLY STALL OR GO "LIMP" AS FORD CALLS IT. MUCH LIKE THE SURGES WE HAVE EXPERIENCED WITH THIS VEHICLE, I HAD NUMEROUS OCCASIONS THIS OCCURRED WITHOUT ANY CHECK ENGINE LIGHT. FINALLY IT WENT "LIMP" GETTING ONTO THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. I BROUGHT IT INTO FORD A FEW DAYS LATER. THE LIGHT WAS OFF BUT THEY WERE ABLE TO RECOVER THE CODE. I BELIEVE THERE IS A MAJOR ISSUE WITH THE COMPUTERIZE THROTTLE CONTROL IN THESE VEHICLES AND A RECALL IS IN ORDER. WE ARE LUCKY THAT THE DRIVER DID NOT GET INJURED. THE AIRBAG DID NO DEPLOY EVEN THOUGH THERE WAS SUBSTANTIAL DAMAGE TO THE FRONT END. THE DAMAGE WAS CAUSED BY A POST THAT CUT THROUGH THE BUMPER AND DAMAGED UP TO THE RADIATOR. AS PART OF THE RESEARCH DONE I BELIEVE A DETAILED ANALYSIS OF HOW THE ERROR CODES ARE STORED SHOULD BE DONE. IF THE CARS COMPUTER CAN CLEAR ERRORS THERE IS LIMITED EVIDENCE/DOCUMENTATION OF PROBLEMS. THIS APPEARS TO ME AS A "FEATURE" TO ELIMINATE ANY TRACE OF AN ISSUE. *TR
Power train, Vehicle speed control, Dec 30, 2013
I WAS DRIVING 40 - 45 MPH AND SUDDENLY I LOST ACCELERATION AND THE CAR STALLED. IT SEEMED TO HAVE FELL OUT OF GEAR AS THE CAR DID NOT 'DIE', THERE WAS NO LONGER ANY RESPONSE IN THE GAS PEDAL. I UTILIZED WHAT REMAINING SPEED I HAD TO NAVIGATE TO A SAFE PLACE TO PULL OFF THE ROAD. I TURNED OFF THE CAR AND TURNED IT ON AGAIN AND COULD DRIVE AGAIN. THIS HAPPENED 2 MORE TIMES ON THE WAY HOME (TOTAL DISTANCE FROM FIRST FAILURE TO 3RD FAILURE WAS LESS THAN 2 MILES). EACH TIME THE CAR IS SHUT OFF AND RESTARTED THE 'WRENCH' / CHECK ENGINE LINE DOES NOT RETURN. I HAD IT TOWED TO FORD DEALERSHIP TODAY, HOWEVER AFTER READING THE COUNTLESS EXPERIENCES OF THE SAME EXACT ORDEAL, I FELT IT NECESSARY TO CAPTURE THIS INCIDENT HERE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Dec 30, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING 20 MPH WHEN THE POWER STEERING WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Vehicle speed control, Engine, Dec 29, 2013
WHILE DRIVING, VEHICLE SUDDENLY LOST POWER. RPMS DROPPED AND VEHICLE SLOWED TO ONLY A FEW MILE PER HOUR. VEHICLE WOULD NOT ACCELERATE. VEHICLE HAD TO BE TOWED TO DEALERSHIP, AND I WAS INFORMED IT WAS A THROTTLE BODY ISSUE. I WAS INFORMED THIS IS A COMMON ISSUE, AND THERE MIGHT BE A RECALL. IF THIS HAD OCCURRED ON THE FREEWAY, IT COULD HAS BEEN DISASTROUS. *TR
Steering, Dec 21, 2013
MY WIFE WAS DRIVING AND LOST POWER STEERING ADVANCE TRAC WARNING AND SERVICE POWER STEERING NOW WENT ON. SHE WENT INTO ON COMING TRAFFIC LUCKILY NO ACCIDENT. TOOK IT TO FORD DEALER EST COST WAS 2800 DOLLARS FOR NEW RACK FOR STEERING. WAS TOLD THE INTERNALS WERE DAMAGED. NOT HAPPY AND I WASN'T SURE THAT WAS THE PROBLEM. ARGUED WITH THEM AND TOLD THEM THEY WERE WRONG AND REFUSED REPAIR BUT WAS STILL CHARGED A DIAGNOSIS FEE. BROUGHT CAR HOME AND TOOK THE WHEELS OFF AND CLEANED EVERY THING THAT HAS TO DO WITH STEERING AND TRACTION. I NOW HAVE POWER STEERING. BAD DESIGN ON THIS CAR THE SENSORS WILL PICK UP A PROBLEM AND TURN ITEMS OFF TO PROTECT THEM FROM OVERHEATING. I HOPE THIS HELPS OTHERS DON'T TRUST YOUR FORD DEALER THEY WILL TAKE YOU FOR THE MOST EXPENSIVE ITEM. *TR
Vehicle speed control, Fuel/propulsion system, Dec 16, 2013
CAR WENT INTO LIMP MODE. LOST ALMOST ALL POWER. WILL MOVE ON FLAT ROAD WITH LIMITED RPM ABOUT 1000. NO POWER AND CAR SHAKES WHILE MOVING. THIS REPEAT OF WHAT HAPPEN YEAR BACK WHILE DRIVING AT 40 MPH - LOST POWER. AT THAT TIME DEALER CHANGE THROTTLE BODY TO CORRECT THE PROBLEM. IN LESS THAT YEAR I SEE SAME SYSTEMS AND CAR IS BACK TO DEALER. *TR
Power train, Engine, Dec 12, 2013
I WAS DRIVING ON THE HIGHWAY, FIRST MY CHECK ENGINE LIGHT CAME ON, THEN I DROVE A LITTLE FARTHER AND THE WRENCH LIGHT CAME ON AND THE CAR POWERED DOWN TO 5 MPH. I HAD IT TOWED AND TOOK IT TO THE DEALERSHIP TODAY, AND THEY ARE TELLING ME THAT ITS THE THROTTLE BODY. I SEE ALL THESE COMPLAINTS AND IT ENRAGES ME THAT SOMETHING HAS NOT BEEN DONE ABOUT THIS, I COULD HAVE CAUSE A MAJOR ACCIDENT DUE TO TRYING TO GET OVER TO THE SIDE OF THE ROAD. THEY NEED TO HURRY UP AND DO A RECALL SO SOMEONE ELSE DOESNT GET STUCK HAVING TO SHELL OUT $420 DOLLARS LIKE I DID. *TR
Air bags, Vehicle speed control, Engine, Dec 12, 2013, crash
VEHICLE WAS BEING DRIVEN SLOWLY TO PARKING AREA WHEN IT SUDDENLY ACCELERATED AND ENGINE KEPT REVVING UP AND IT LUNGED FORWARD AND CRASHED INTO A LARGE TREE, DEMOLISHING THE FRONT END. THE FORD PARTS PERFORMED EXACTLY AS THEY SHOULD HAVE, PREVENTING DAMAGE TO THE WINDSHIELD OR CABIN AREA, BUT AIRBAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED BUT WAS SHAKEN UP BY THE ACCIDENT. UPON INSPECTION BY THE BODY SHOP AND MECHANIC, THE LINKAGE WAS BROKEN AND DAMAGED AND NEEDS FURTHER INVESTIGATION TO SEE IF A DEFECT IN THE LINKAGE WAS A CAUSE OR CONTRIBUTING FACTOR. DAMAGE TO THE FRONT END IS SUBSTANTIAL AND ESTIMATED IN EXCESS OF $8,000 WITH THE SEEN DAMAGE THUS FAR. *TR
Steering, Dec 9, 2013
I WAS TURNING AND SUDDENLY THE STEERING BECAME VERY STIFF AND HARD TO TURN. THE MESSAGE ON THE DASH IS SHOWING "SERVICE THE POWER STEERING NOW". *TR
Engine, Dec 9, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE WRENCH WARNING ICON ILLUMINATED AS THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Power train, Dec 6, 2013
MY 2011 FORD FUSION SPORT AWD LOST POWER ON THE PITTSBURGH PARKWAY AFTER LEAVING A HOCKEY GAME LAST NIGHT. I WAS DRIVING, AND WITHOUT WARNING THE CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON IN THE DASH. THIS IS THE SECOND TIME IT HAPPENED IN LESS THAN 2 WEEKS, WITH THE SAME THING HAPPENING THE FIRST TIME. AS MY SPEED LOWERED, I TRIED CROSSING 2 LANES TO GET TO THE SIDE OF THE ROAD. I PUT THE CAR IN NEUTRAL, SHUT THE KEY OFF, AND TRIED RESTARTING THE CAR WITH NO LUCK. (THIS WORKED THE FIRST TIME). I FINALLY GOT TO A BERM, PUT THE CAR IN PARK, PRAYED, AND IT RESTARTED AFTER THE SECOND TRY. I MADE IT HOME WITHOUT ANY PROBLEMS, BUT I THINK I LOST 20 YEARS OF MY LIFE PRAYING THAT I DIDN'T GET HIT ON THE PARKWAY. MY CAR HAS 39K CURRENTLY. THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY, IF IT HASN'T ALREADY! *TR
Vehicle speed control, Engine, Dec 2, 2013
TRAVELING 70 MPH ON THE HIGHWAY AND LOST POWER WITH NO WARNING. COASTED TO A STOP WITH ENGINE AT A ROUGH IDLE ONLY. ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE RPM. HAD VEHICLE TOWED THE MY FORD DEALERSHIP WHICH DIAGNOSED A FAILED "DRIVE BY WIRE" THROTTLE BODY. I ONLY HAVE 37,400 MILES ON THE CAR AND YES 1,400 PAST THE WARRANTY (CONVENIENT $ FOR FORD). THIS FAILED COMPONENT AT 70 MPH ON THE HIGHWAY CAUSED SEVERAL MOMENTS OF ANXIETY UNTIL I GOT SAFELY OFF THE ROAD. *TR
Steering, Dec 2, 2013
I WAS GOING ABOUT 55 MPH AND LOST ALL STEERING ABILITY, THE SERVICE POWERSTEERING NOW LIGHT CAME ON AND I LOST ALL ABILITY TO STEER. I ALMOST CRASHED. ALSO ALONG WITH THAT MESSAGE ANOTHER MESSAGE SAYING TO SERVICE ADVANCE TRAC NOW. THE POWER STEERING IS A TOTAL LOST. I TRIED TURNING THE CAR OFF AND THERE IS NOTHING. ALSO ABOUT 3000 MILES AGO THE SAME MESSAGE WITH THE SERVICE ADVANCE TRAC WITH A MESSAGE SAYING POWERSTEERING FAULT. THEN I TURNED THE CAR OFF AND IT WAS FINE UP UNTIL THE LAST INCIDENT. *TR
Fuel system, Gasoline, Engine, Dec 1, 2013
SUDDEN DECREASE OF POWER FOLLOWED BY TOTAL SHUT DOWN (SIMILAR TO BEING TOTALLY OUT OF GAS). GAS TANK WAS ALMOST FULL EACH TIME THIS OCCURRED. *TR
Steering, Nov 29, 2013
I WAS TURNING WHEN MY STEERING LOCKED UP AND STEERING FAILURE LIGHT LIT ON MY DASH. I LOST CONTROL OF MY STEERING AND COULD HAVE CRASHED. *TR
Electrical system, Vehicle speed control, Engine, Nov 26, 2013
I WAS DRIVING DOWNTOWN AND NEXT THING I KNOW MY WRENCH LIGHT COMES ON AND I LOSE ALL POWER TO MY FORD FUSION. I WAS SCARED BECAUSE I DIDN'T KNOW WHAT WAS GOING ON. I COULDN'T DO ANYTHING UNTIL I PULLED OFF THE ROAD AND SHUT MY CAR OFF AND RESTARTED IT. THIS PROBLEM HAS HAPPENED TO ME MULTIPLE TIMES WITHIN THE PAST 3 WEEKS. I WOULD HAVE TO SAY ITS HAPPENED AT LEAST 15 TIMES IN THOSE 3 WEEKS. I AM STARTING TO GET ANNOYED WITH THIS PROBLEM BECAUSE I TOOK THE CAR TO THE DEALERSHIP AND THEY CONSTANTLY TELL ME NOTHING IS WRONG WITH MY CAR, YET I KNOW THERE IS DEFINITELY SOMETHING WRONG. THE PROBLEM HAPPENED AGAIN ON 11/26/2013 AND WHEN IT DID MY CHECK ENGINE LIGHT CAME ON WITH THE WRENCH LIGHT SO I TOOK IT TO AUTOZONE FOR THEM TO CHECK THE ENGINE LIGHT CODE AND THE CODE WAS P2111 AND THE DESCRIPTION IT GAVE WAS THAT THE THROTTLE ACTUATOR CONTROL SYSTEM WAS STUCK OPEN. I NOW HAVE PROOF TO TAKE TO THE FORD DEALERSHIP THAT SOMETHING IS WRONG WITH THE CAR. THEY BETTER FIX THIS PROBLEM! *TR
Power train, Engine, Nov 26, 2013
I WAS ON THE FREEWAY DRIVING APPROXIMATELY 65 MPH AND THE CAR JUST SUDDENLY SHUT OFF. I MANAGED TO COAST OFF THE FREEWAY AND WAS ABLE TO START IT BACK UP BUT SHUT OFF AGAIN TWO BLOCKS DOWN THE ROAD. IT CONTINUED TO SHUT OFF ALL THE WAY TO MY MECHANICS SHOP. MY MECHANIC FOUND THE ISSUE TO BE WITH THE THROTTLE BODY. I HAD THE THROTTLE BODY REPLACED. HE ADVISED ME THAT IF THE ISSUE PERSISTED THAT I WOULD HAVE TO GO TO FORD DEALER TO HAVE THE POWERTRAIN CONTROL MODULE REPROGRAMMED. *TR
Steering, Nov 25, 2013
PURCHASED THE VEHICLE USED APPRX 3 MONTHS AGO. TWICE IN THE 3500 MILES WE HAVE PUT ON IT, THE POWER STEERING HAS CUT OUT WHILE DRIVING. AFTER TAKING IT TO OUR LOCAL FORD DEALERSHIP, WE WERE TOLD THE STEERING GEARS NEED REPLACED AND WILL COST US ALMOST $1500. NONE OF WHICH IS COVERED UNDER THE WARRANTY THAT CAME WITH THE VEHICLE. AFTER CONTACTING FORD CUSTOMER ASSISTANCE, WE HAVE BEEN TOLD THAT THERE ARE "NOT ENOUGH COMPLAINTS" TO WARRANT A RECALL. I DO NOT THINK THIS IS SOMETHING WE, THE CUSTOMER, SHOULD BE HELD RESPONSIBLE FOR PAYING FOR AS IT IS A MANUFACTURERS DEFECT. HOW MANY COMPLAINTS DO THEY NEED? IT'S A SAFETY ISSUE AND FORD NEEDS TO STEP UP AND TAKE CARE OF IT. *TR
Fuel system, Gasoline, Vehicle speed control, Nov 22, 2013
VEHICLE STARTED TO HAVE PROBLEMS AROUND 83,000 MILES. MY DAUGHTER WOULD JUST BE DRIVING ALONG AND SUDDENLY THE CAR WOULD JUST STOP ACCELERATING AND GO TO IDLE. SHE WOULD HAVE TO COAST TO THE SIDE OF THE ROAD TO GET OUT OF TRAFFIC. SHE WAS ABLE TO TURN THE CAR OFF AND START IT AGAIN AND CLEAR THE PROBLEM. IT WOULD GO A COUPLE OF WEEKS WITHOUT INCIDENT UNTIL ALL OF THE SUDDEN WOULD HAPPEN AGAIN. ON MOST OCCASIONS, THE YELLOW "WRENCH" LIGHT WOULD COME ON AS WELL. WE FIRST ASSUMED IT WAS BAD GAS OR THE FUEL PUMP, BUT AFTER RESEARCHING DISCOVERED A LOT OF COMPLAINTS WITH THE EXACT SYMPTOMS THAT POINTED TO A FAULTY THROTTLE BODY. I DECIDED TO SUBMIT A COMPLAINT AFTER LAST NIGHT HER CAR ONCE AGAIN STOPPED ACCELERATING ON A BRIDGE WITH A POLICE OFFICER BEHIND HER WHOM PROCEEDED TO PULL HER OVER. FORTUNATELY, THE OFFICER WAS UNDERSTANDING TO THE SITUATION. IT IS VERY UNSETTLING TO HAVE YOUR INEXPERIENCED 17 YEAR DAUGHTER ON THE HIGHWAY WITH A VEHICLE THAT OPERATES IN THIS CAPACITY. FORD HAS BEEN MANUFACTURING CARS FOR HOW MANY YEARS AND THIS IS STILL THE BEST THEY CAN DO? TO BE DRIVING DOWN THE HIGHWAY AT 60 MPH AND YOUR CAR JUST TRANSFER TO IDLE SPEED. RIDICULOUS! *TR
Power train, Vehicle speed control, Engine, Nov 21, 2013
I WAS DRIVING ON THE FREEWAY WHEN SUDDENLY THE VEHICLE LOST SPEED COMPLETELY AND THE WRENCH LIGHT TURNED ON. I WAS FORTUNATE ENOUGH TO BE DRIVING FAST ENOUGH AND IN THE RIGHT LANE AND SO WAS ABLE TO EXIT THE FREEWAY BUT THE VEHICLE WAS EXTREMELY SLOW, NOT EVEN 1MPH. IT DID BEGIN TO SHAKE WHILE SLOWING DOWN. THIS IS AN EXTREMELY DANGEROUS MALFUNCTION. HAD I BEEN IN THE LEFT LANE IT WOULD HAVE BEEN IMPOSSIBLE TO REMOVE MYSELF OFF THE FREEWAY SAFELY. THIS IS AN ISSUE THAT MUST BE ADDRESSED. *TR
Steering, Nov 21, 2013
POWER STEERING FAILURE. *TR