2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Vehicle speed control, Oct 3, 2013
WHILE DRIVING DOWN A BUSY STREET, GOING APPROXIMATELY 45-50 MPH, MY VEHICLE JUST STALLED OUT ON ME. ALTHOUGH THE CAR WAS STILL RUNNING, MY VEHICLE FELT LIKE IT WAS DRIFTING. WHEN I TRIED TO ACCELERATE, NOTHING HAPPENED. WHEN I APPLIED MY BRAKES, MY VEHICLE THEN JUMPED FORWARD, CAUSING ME TO ALMOST HIT THE VEHICLE IN FRONT OF ME. I HAD MY VEHICLE TOWED TO THE CLOSEST FORD DEALERSHIP, WHERE THEY ADVISED THAT MY THROTTLE BODY HAD GONE BAD AND NEEDED TO BE REPLACED. COME TO FIND OUT, THIS WAS NOT COVERED UNDER MY WARRANTY AND WILL COST ME OVER $500 OUT OF POCKET. MY VEHICLE ONLY HAS 41,000 MILES ON IT! *TR
Fuel system, Gasoline, Oct 1, 2013
WAS DRIVING ON A COUNTY ROAD UP A SLIGHT INCLINE WHEN THE ENGINE RAN VERY ROUGH AND THE CAR ROLLED TO A STOP. TRIED TO RESTART AND HAD THE SAME CONDITION - AS THOUGH THE ENGINE WAS RUNNING ON TWO CYLINDERS. WAS IN THE MIDDLE OF THE ROAD AND OTHER CARS RAN AROUND ME. A HOMEOWNER CAME TO THE RESCUE AND WE WERE ABLE TO GET THE CAR SLOWLY ROLLING ONTO HIS DRIVEWAY. AFTER SITTING FOR SOME TIME THE ENGINE THEN WORKED AS USUAL AND WE DROVE DIRECTLY TO THE FORD DEALER AND DROPPED THE CAR OFF (IT WAS SAT. A.M.) SO THE SERVICE DEPT. COULD LOOK AT THE CAR MONDAY. WAS CALLED MON. AND TOLD BY SERVICE THAT IT WAS THE THROTTLE BODY AND WOULD COST $640 TO REPAIR. AUTHORIZED THE REPAIR PLUS OIL CHANGE, ETC. MY WIFE HAD PICKED ME UP WITH ANOTHER VEHICLE AND I CHECKED THE INTERNET FOR THIS THROTTLE BODY PROBLEM. THERE WAS A LOT OF INFO ABOUT IT. CALLED DEALERSHIP AND TOLD THEM THE PROBLEM HAS EXISTED FOR YEARS AND I WOULD NOT PAY FOR A PROBLEM FROM THE FACTORY (NOT ORDINARY WEAR AND TEAR) WHICH THEY KNEW ABOUT WHEN THEY SOLD ME THE CAR NEW IN 2010. OFFERED TO PAY HALF THE THROTTLE BODY REPAIR COST AS THE VEHICLE WAS OUT OF WARRANTY. WAITING FOR THEIR DECISION. *TR
Power train, Sep 30, 2013
TURNING LEFT AT STOP LIGHT AND VEHICLE LOST POWER AND MAINTENANCE LIGHT CAME ON. COASTED AT 10 MPH THROUGH LIGHT INTO A PARKING LOT. CAR WAS STILL RUNNING BUT THROTTLE DID NOTHING. TURNED IGNITION OFF AND ON WHILE THE CAR WAS HALF IN THE PARKING LOT AND HALF IN THE ROAD. RESTARTED WITH SAME RESULTS. AFTER THE THIRD RESTART MAINTENANCE LIGHT WENT OFF AND CAR HAD POWER AGAIN. DROVE HOME AND CHECKED FOR CODES. P2112 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK CLOSED WAS ONLY CODE. *TR
Vehicle speed control, Sep 30, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE HAD STALLED. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE THROTTLE BODY WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 78,200.
Vehicle speed control, Sep 30, 2013
WHEN I AM ON THE HIGHWAY AND I GO TO ACCELERATE IT SEEMS AS IF THE THROTTLE IS STICKING AND THEN CAUSES THE CAR TO JERK AFTER I TAKE MY FOOT OF THE GAS PEDAL. *TR
Fuel/propulsion system, Sep 30, 2013
AS WITH MOST OF THE ABOVE FILINGS, THROTTLE BODY QUIT WORKING WHILE TRAVELING, CAUSING THE GAS TO NOT FUNCTION. TURNED ON YIELD LIGHTS, AND LUCKILY THERE WAS A SHOULDER TO PULL ONTO. REPLACED THE THROTTLE BODY AT A COST OF THE PART $171, WHILE THE DEALERSHIP OFFERED TO INSTALL FOR $600.00, AN INSTALLATION THAT TAKES LITERALLY FIVE MINUTES. IT SEEMS FORD IS FULLY AWARE OF THIS ISSUE, AND THE SAFETY HAZARDS IT CAUSES, YET CHOOSES TO DO NOTHING ABOUT IT. *TR
Steering, Sep 30, 2013
THE STEERING SUDDENLY WENT OUT AS I WAS IN THE MIDDLE OF A CURVING DRIVING ABOUT 58-60 MPH. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT. *TR
Power train, Sep 26, 2013
ANOTHER THROTTLE BODY ISSUE I ASSUME..GOING ON A TURNING LANE AND MY CAR JUST LOST THROTTLE CONTROL..HELD UP AN INTERSECTION TRAFFIC WITH MY 2 YEAR OLD TWINS IN MY BACKSEAT..MY CAR JUST WENT LIMP. IT WAS VERY UNSAFE AND I WAS SCARED. TURNED OFF THE ENGINE AND RESTARTED IT AND FORTUNATELY MADE IT HOME. *JS
Vehicle speed control, Engine, Sep 26, 2013
THE CAR CONTINUOUSLY GOES LIMP AT HIGHWAY SPEEDS AND ALSO WHILE IN TRAFFIC. IT IS INTERMITTENT BUT HAS OCCURRED OVER 50 TIMES. THERE ARE TIMES WHERE IT WILL DIE ON ME A DOZEN TIMES IN A 10 MILE DRIVE. THE WRENCH AND EMISSIONS WARNING LIGHTS GO ON AND I LOSE ALL ABILITY TO ACCELERATE BUT DO NOT LOSE ELECTRICAL POWER AND THE ENGINE DOES NOT TURN OFF. RESTARTING THE VEHICLE TEMPORARILY FIXES IT, BUT ALSO CLEARS THE WARNING LIGHTS SO MY MECHANIC CANNOT DIAGNOSE THE PROBLEM. IT IS SO DANGEROUS AND JUST A MATTER OF TIME UNTIL I GET IN AN ACCIDENT. THERE ARE NO WARNING SIGNS BEFORE IT HAPPENS AND NO REMEDY OTHER THAN RESTARTING, WHETHER ON THE HIGHWAY OR IN THE MIDDLE OF AN INTERSECTION. *JS
Power train, Sep 25, 2013
I'VE BEEN HAVING ISSUES WITH THE VEHICLE LOSING ALL THROTTLE RESPONSE WHILE DRIVING, AND IT'S ALMOST CAUSED A FEW ACCIDENTS. IT THROWS TWO CODES, P2111 AND P2112. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY SAID THE THROTTLE BODY (9E926)-THE ENTIRE UNIT NEEDS TO BE REPLACED BECAUSE THE FAULTY SUB-SYSTEM WITHIN THE UNIT IS SEALED AND CAN'T BE REPLACED INDIVIDUALLY. THEY ALSO TOLD ME THE ITEM IS ON NATIONAL BACK ORDER AND THERE ARE NO DATES OF RELEASE FOR THIS PART AS OF TODAY. *JS
Power train, Sep 25, 2013
1ST TIME ENGINE @ 60 MPH JUST SHUT DOWN, CAME TO STOP, RESTARTED AND THOUGHT ALL OK, THINKING MAYBE BAD GAS. 2ND TIME WIFE DRIVING, WHILE MAKING TURN IN FRONT OF TRAFFIC ENGINE JUST QUIT AGAIN, CAME TO STOP AND WAS ABLE TO RESTART. NEXT DAY DECIDED TO TRY TO DRIVE TO DEALER. ENGINE QUIT 3 MORE TIMES WHILE DRIVING TO LOCAL FORD DEALER. THEY SAID THEY COULD NOT EVEN LOOK AT IT FOR 6 DAYS. DROVE HOME, ENGINE STOPPED ONE MORE TIME. I FINALLY I HAD IT TOWED TO DEALER 30 MILES AWAY. GOOD NEWS: THEY QUICKLY DIAGNOSED AS A THROTTLE BODY ASSEMBLY BAD NEWS IT WOULD TAKE 3-4 WEEKS FOR THEM TO OBTAIN PART AS SO MANY, MANY FORDS WERE EXPERIENCING THE SAME PROBLEM..I HAD TO RENT A VEHICLE ..VERY DANGEROUS SITUATION AND THIS SHOULD ABSOLUTELY BE A RECALL FROM FORD. I HAVE GOTTEN NO WHERE WITH THE DEALER OR SO CALLED "CUSTOMER SERVICE"..I WAS TOLD BY THE 800 CS DEPT THAT THEY HAD NEVER HEARD OF THIS PROBLEM. I GO ON-LINE AND FIND HUNDREDS AND HUNDREDS OF COMPLAINTS WITH THE EXACT SAME ISSUE. I WANT REIMBURSEMENT (I HAVE ALL MY OUT OF POCKETS COSTS AND RECEIPTS) AND A FORMAL APOLOGY. *JS
Power train, Equipment, Sep 24, 2013
I WAS DRIVING IN THE FAST LANE AND MY 2011 FUSION WENT INTO "LIMP MODE" BY THE GRACE OF GOD I WAS ABLE TO GET ACROSS THE FREEWAY AND DOWN THE OFF RAMP TO A SAFE PLACE. I WAS UNAWARE OF WHAT "LIMP MODE" WAS AT THE TIME SO I HAD IT TOWED TO THE DEALER AND WITHIN A FEW HOURS I WAS NOTIFIED THAT IT NEEDED A NEW THROTTLE BODY. I HAD JUST GOT MY CAR BACK IT HAD BEEN IN AT THE DEALER GETTING THE ENTIRE AC SYSTEM REPLACED AND NOW THIS. THE WORST PART IS I WAS INFORMED THAT THE THROTTLE BODY IS ON BACK ORDER AND IT'LL HOPEFULLY BE IN SOMETIME NEXT MONTH. ALTHOUGH THE DEALERSHIP IS DOING THEIR BEST TO TAKE CARE OF US, MAKING SURE MY RENTAL IS COVERED AND ALL I'M STILL CONCERNED. I HAD MY 2 YEAR OLD WITH ME, THIS COULD HAVE ENDED VERY BAD. I THINK I WANT TO TRADE MY CAR IN, I MEAN I LOVE IT AND ALL BUT IN THE LAST MONTH I'VE REPLACED THE BATTERY, THE ENTIRE AC SYSTEM AND NOW THIS...I'VE ONLY GOT 29K MILES ON IT. *JS
Power train, Sep 24, 2013
DRIVING DOWN A MAJOR HIGHWAY AT APPROXIMATELY 75MPH. SUDDENLY LOST POWER AND ENGINE WENT TO IDLE. COASTED UP AN EXIT RAMP AND FORTUNATELY MADE IT TO THE TOP AND WAS ABLE TO COAST DOWN TO A SAFE LOCATIONS TO STOP. IF I HAD NOT MADE IT TO THE CREST OF THE RAMP, THE RAMP WAS SUCH THAT I WAS AROUND A BLIND CORNER WITH NO SHOULDER AND WOULD HAVE VERY LIKELY BEEN HIT IF ANOTHER CAR EXITED. THE CAR WAS TOWED TO A REPAIR SHOP AND I AM BEING TOLD IT IS A FAULTY THROTTLE BODY ASSEMBLY WHICH IS OCCURING IN VERY MANY FORD FUSIONS AROUND THE COUNTRY. *JS
Engine, Sep 23, 2013
WHEN COMING TO A STOP, MY CAR BEGAN TO SEVERELY SHAKE BACK AND FORTH. IT POSED A DANGER RISK FOR MYSELF AND MY KIDS. FORTUNATELY, I WAS ABLE TO GET TO THE SIDE OF THE ROAD IN TIME, BECAUSE IT SEEMED THAT MY CAR WAS ABOUT TO CRASH INTO THE CAR IN FRONT OF ME. I HAVE BEEN TOLD BY THE DEALERSHIP THAT IT IS A THROTTLE BODY ISSUE AND IS NOT COVERED UNDER THE WARRANTY.
Power train, Vehicle speed control, Other or unspecified, Sep 23, 2013
WHILE TRAVELING ALONG A 2 LANE ROUTE, AT APPROXIMATELY 55 MPH, THE POWER IN THE CAR JUST DIED. THE THROTTLE WOULD NOT PROPEL THE VEHICLE, THERE WAS NO ACCELARATION AVAILABLE AND LUCKILY I WAS ABLE TO SHIFT THE VEHICLE AWAY FROM CONGESTED TRAFFIC. THE WRENCH LIGHTS WERE FLASHING, THE CAR SPUTTERED WHILE THIS STARTED OR OCCURRED BUT WHEN I PRESSED THE THROTTLE THE CAR DID NOT RESPOND AT ALL AND THE CAR CAME TO A STOP. I ATTEMPTED TO PRESS THE GAS SEVERAL TIMES BUT AGAIN THE CAR DID NOT RESPOND AND WAS DEAD (THE CAR WAS STILL ON JUST IT WOULD NOT MOVE). I THEN TURNED THE CAR OFF, WAITED A FEW MOMENTS, THEN TRIED TO START IT AGAIN, IT SPUTTERED BUT STARTED ABOUT 20-30 SECONDS INTO MY ATTEMPT. ONCE I STARTED IT, I ENGAGED THE THROTTLE WHILE IN PARK AND IT RESPONDED, I THEN PUT THE CAR IN DRIVE AND IT DROVE NORMALLY FOR THE REMAINING 10 MINUTES OF MY DRIVE.
Vehicle speed control, Other or unspecified, Engine, Sep 23, 2013
WAS DRIVING ON A LOCAL ROAD, SPEED LIMIT WAS 35MPH, I WAS SLOWING DOWN TO STOP AT A RED LIGHT THEN IT TURNED GREEN SO I ACCELERATED ON THE GAS AND THEN THE VEHICLE STARTED TO LOSE POWER AND AND DID NOT WANT TO GO AND STARTED ACTING LIKE IT WAS GOING TO STALL, SO I PULLED OVER PARKED AND TURNED THE VEHICLE OFF AND THEN WAITED A FEW MINUTES AND TURN THE CAR BACK ON AND THE CAR SEEMED FINE AND I WAS ABLE TO DRIVE AGAIN, THIS HAS HAPPENED AT LEAST 3 TIMES IN SINCE THEN AND I WAS TOLD IT WAS THE THROTTLE BODY THAT NEEDED TO BE REPLACED, I AM GOING TO REPLACED IT AND HOPEFULLY IT WILL DO THE TRICK. I HEARD THAT THIS IS ALSO A PROBLEM WITH OTHER FORD CARS AND IS CURRENTLY UNDER INVESTIGATION FOR A RECALL, I HOPE THIS LETTER HELPS WITH GETTING A RECALL SUBMITTED.
Vehicle speed control, Sep 23, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE ENGINE FLUTTERED, CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Power train, Vehicle speed control, Engine, Sep 22, 2013
MY WIFE WAS DRIVING AND I WAS HER PASSENGER ON MILLER PARK HIGHWAY ON THE 18TH WHEN ALL OF A SUDDEN THE CAR JERKS FORWARD ON US, IT STARTS SPUTTERING LIKE IT WAS GOING TO CHOKE OUT, MY WIFE THEN TRIED TO GET ON THE SHOULD WHEN SHE NOTICED THAT THE CARS ACCELERATOR WENT ALL THE WAY TO THE FLOOR WITHOUT ANY RESPONSE FROM THE CAR. TRAFFIC WAS FLYING BY US AS THE CARS ENGINE BRAKE CONTINUED TO SLOW US WAY WAY DOWN. WE WERE ABLE TO USE THE BRAKES. MY WIFE FINALLY GOT OVER TO THE SIDE, TURNED ON HER HAZARDS AND TURN OFF THE CAR. WE BOTH SAT ON THE SIDE OFF ROADWAY AND I HAD TO CALM DOWN MY WIFE DUE TO THE FACT HAT SHE THOUGHT SHE WAS GOING TO BE IN AN ACCIDENT. AFTER A FEW MINUTES WE TURNED ON THE CAR AND THE "WRENTCH" ALERT RE-SET ITSELF AND WE WERE ABLE TO DRIVE. MY WIFE AND I USED TO FEEL SAFE IN OUR FORD FUSION, BUT UNFORTUNATELY NOW WE DON'T HAVE ANY SAFE FEELINGS AFTER EVERYTHING THAT OUR CAR HAS GONE THROUGH ( BLEW OUT ENGINE DUE TO FAILED BEARINGS, THE TRANS SLIPS ALL THE TIME ON US, ETC ETC ). WE BOTH TRUELY LOVED THIS CAR, BUT NOW......
Power train, Engine, Sep 21, 2013
WAS GOING JUST GOING DOWN A RESIDENTIAL STREET AND A WARNING LIGHT CAME ON AND MY CAR STARTED SURGING AND RUNNING ROUGH AND BASICALLY JUST STOPPED. I TURNED IT OFF AND LET IT SIT A BIT AND THEN IT RESTARTED AND THE WARNING LIGHT WAS OFF AND DROVE FINE. ONE MONTH LATER THIS HAPPEND AGAIN IN TOWN AND APPROXIMATELY AT THE SAME SPEED. I FIGURED I WOULD HAVE THEM CHECK IT AS THE OWNERS MANUAL STATED TO DO IF IT HAPPENED MORE THAN ONCE WHEN I GOT MY OIL CHANGED. ABOUT 3 WEEKS AFTER THE 2ND INCIDENT AND 2 MONTHS AFTER THE 1ST, I WAS ON THE INTERSTATE GOING 65 MPH AND THE LIGHT CAME ON AND IT WAS AS IF I WAS NOT GETTING ANY POWER, THE ACCELERATOR DIDNT DO ANYTHING AND I HAD TO PULL OVER TO THE SHOULDER IN HEAVY TRAFFIC. AGAIN I TURNED THE CAR OFF LET IT SIT A BIT AND CONTINUED ON. MY DEALERSHIP IS 10 MILES FROM MY HOME, AS I WAS TAKING THE CAR IN TO GET CHECKED AND THE OIL CHANGED THE INCIDENT HAPPENED 2 TIMES IN THIS 10 MILE DISTANCE IN INTERSTATE TRAFFIC AND AGAIN I HAD TO PULL OFF ONTO THE SHOULDER IN HEAVY TRAFFIC JUST TO GET TO DEALERSHIP. IT HAPPENED 3 TIMES IN A 3 DAY PERIOD. THEY SAID THIS WAS NOT COVERED UNDER THE POWERTRAIN WARRANTY AND MY CAR ONLY HAS 54000 MILES ON IT AND IT WAS 500.00 TO FIX.
Power train, Sep 20, 2013
DRIVING WITH A HANDICAP CHILD AND 2 OTHER CHILDREN IN THE CAR DOWN A ROAD THAT IS 55MPH. ALL OF A SUDDEN THE RPM REVVED UP TO OVER 9000 AND WOULD NOT GO BACK DOWN. I DID NOT HAVE CONTROL OVER THE SPEED OF THE CAR FOR A MOMENT. THEN THE WRENCH AND THE CHECK ENGINE LIGHT CAME ON. THE CAR STUTTERED AND THEN SHUT OFF. I WAS ALMOST REAR ENDED IN THE MIDDLE LANE OF TRAFFIC. *TR
Power train, Vehicle speed control, Sep 20, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AS THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD TO SHUT OFF AND RESTART THE VEHICLE, AS IT RESUMED NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Vehicle speed control, Engine, Fuel/propulsion system, Sep 19, 2013
I WAS DRIVING HOME GOING 45 MPH WHEN MY CAR STALLED WITHOUT WARNING. WHEN I TRIED TO GIVE IT GAS, IT STARTED JUMPING AND JERKING THE WRENCH LIGHT CAME ON. I WAS ABLE INCH BY INCH TO MOVE MY CAR TO THE ADJACENT TURNING LANE, TURN ON MY FLASHERS AND CALL MY HUSBAND ON MY CELL PHONE. HE WAS ON HIS WAY HOME ALSO AND PULLED UP BEHIND ME. HE TRIED TO GIVE IT GAS TOO BUT IT WOULD NOT BUDGE. HE TURNED THE IGNITION OFF AND THEN CRANKED THE CAR. THE WRENCH LIGHT WENT OFF AND THE CAR HAD POWER - JUST LIKE TURNING IT OFF HAD RESET SOMETHING. WE WERE ONLY A COUPLE OF MILES FROM OUR HOUSE, SO HE DROVE BY 2011 FORD FUSION HOME AND I FOLLOWED IN HIS TRUCK. I THEN CALLED MY DEALER, JIM TIDWELL FORD ON BARRETT PARKWAY AND TOLD THEM WHAT HAD HAPPENED. THEY SUGGESTED THAT I CALL A WRECKER AND HAVE IT TOWED TO THEIR LOCATION AS DRIVING THE CAR MIGHT DUE FURTHER DAMAGE OR THE INCIDENT MIGHT RE-OCCUR. SO, THAT'S WHAT I DID. A SERVICE TECHNICIAN CALLED ME FIRST THING THIS MORNING AND I WENT OVER WHAT HAD HAPPENED WITH HIM. HE CALLED ME THIS AFTERNOON AND SAID MY CAR WAS READY FOR PICK UP. THE PROBLEM WAS THE THROTTLE BODY AND MOTOR ASSEMBLY AND SINCE IT WAS UNDER WARRANTY THERE WOULD BE NO CHARGE TO ME. I CAN'T BELIEVE FORD ISN'T DECLARING A RECALL ON THIS PART. IF I HAD BEEN ON THE EXPRESSWAY, I FEEL CERTAIN I WOULD HAVE BEEN REAR ENDED. THIS PROBLEM WILL CAUSE SOMEONE TO GET KILLED. I'M JUST LUCKY NO ONE HIT ME. IT HAPPENED SO SUDDENLY AND WITHOUT WARNING. THIS TYPE OF SITUATION WILL MAKE YOU FALL OUT OF LOVE WITH YOUR FORD PRODUCT. I DON'T BELIEVE I WILL EVER BUY A FORD PRODUCT AGAIN, EVEN THOUGH I PREFER TO BUY AMERICAN PRODUCTS. *TR
Fuel system, Gasoline, Sep 19, 2013
FILLED TANK UP WITH FUEL. FEW HOURS LATER NOTICED THE SMELL OF GAS. FOUND FUEL TANK TO HAVE A STEADY DRIP OF GAS. LEAK IS COMING FROM TOP SIDE OF TANK ON PASSENGER SIDE. DUE TO THE AREA I CANNOT IDENTIFY WHERE LEAK IS ORIGINATING. *TR
Steering, Electronic stability control (ESC), Sep 19, 2013
WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH ON 9/18/13, THE FOLLOWING MESSAGE APPEARED IN THE INSTRUMENT CLUSTER DISPLAY "SERVICE ADVANCETRAK" AND "POWER STEERING ASSIST FAULT". AT THAT MOMENT, THE CAR DID NOT HAVE POWER STEERING. I PULLED OVER AND SHUT OFF THE CAR AND RESTARTED IT AND THE CAR WORKED NORMALLY FOR A FEW BLOCKS THEN DID THE SAME SEQUENCE AGAIN. AS OF THIS MORNING 9/19/13, THE POWER STEERING IS WORKING FINE. *TR
Engine, Sep 18, 2013
I WAS DRIVING ON A MAIN THOROUGHFARE GOING ABOUT 45 MPH WHEN MY VEHICLE LOST ALL POWER AND SLOWED DOWN TO ABOUT 2 MPH. THE CAR BEGAN SPUTTERING AND SHAKING SO I HAD TO IMMEDIATELY GET OFF THE ROAD AND TURN THE CAR OFF. I WAITED FOR A FEW MINUTES AND STARTED IT AGAIN, BUT IT WOULD NOT GO OVER 2 MPH. A FAMILY MEMBER HAPPENED TO BE BEHIND ME AND HAD TO HELP ME GET OFF ROAD WITH TRAFFIC PASSING BY US. HE THOUGHT PERHAPS I HAD WATER IN THE GAS SO WE BOUGHT AN ADDITIVE TO SEE IF IT HELPED, AND IT SEEMED TO WORK FOR ABOUT A WEEK AND A HALF, BUT THEN IT HAPPENED AGAIN TWO MORE TIMES. THIS TIME THE SERVICE ENGINE LIGHT CAME ON AS WELL. I WENT TO AN AUTO PARTS STORE WHERE THEY TESTED IT AND GOT AN ERROR CODE OF P2111. I HAD TO GO THE FORD DEALERSHIP WHERE I WAS TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. I HAVE A FRIEND WHO HAD THIS EXACT SAME ISSUE WITH HER FORD FUSION JUST A FEW MONTHS BACK. SHE PAID OVER $500 TO GET HERS REPAIRED AND I HAD TO PAY ABOUT $400 TO GET MINE REPAIRED. I UNDERSTAND THAT THIS SEEMS TO BE AN ISSUE, AND I BELIEVE FORD NEEDS TO ISSUE A RECALL. *JB