2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Power train, Vehicle speed control, Engine, Sep 10, 2013
THIS IS MY SECOND OCCURRENCE: I WAS DRIVING AT A LEVEL SPEED OF ABOUT 45 WITH THE FLOW OF TRAFFIC (IN-CITY ROAD, SPEED LIMIT 45). WHEN I HEARD MY CAR SEEM TO SHIFT OUT OF GEAR, AND START STALLING AND SLOWING DOWN AND THE WRENCH ICON ON THE DASH WAS LIT UP. I WAS IN THE LEFT LANE OF A FOUR-LANE STREET. I GOT TO QUICKEST UPCOMING SHOULDER, AND TURNED MY VEHICLE FULLY OFF AND BACK ON. THIS STOPPED MY CAR FROM STALLING AND SHAKING. BUT I AM STARTING TO FEEL VERY UNSAFE IN MY VEHICLE BECAUSE THERE IS NO WARNING WHEN MY CAR WILL STALL OUT AND I DO A LOT OF HIGHWAY TRAVELING. THIS WAS THE SECOND TIME IN A 2 WEEK PERIOD THAT THIS HAS HAPPENED. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Sep 9, 2013
MY 11 FUSION DIED IN GEAR (LEMP MODE THEY CALL IT) IN THE MIDDLE OF AN INTERSECTION WHERE I WAS ALMOST HIT AND STOPPED TRAFFIC FOR A GOOD AMOUNT OF TIME DUE TO IT BEING IN GEAR AND UNABLE TO MOVE. AFTER BEING TOWED TO A DEALER AND BEING TOLD IT WAS MY BATTERY; I LEFT THE DEALER PAYING FOR THE TOW, DIAGNOSTIC AND A BATTERY. I WENT BACK A WEEK LATER FOR AN OIL CHANGE AND WAS TOLD MY CAR WAS IN GOOD RUNNING CONDITION. AROUND THE CORNER FROM THE DEALERSHIP IS THE ON RAMP TO GO HOME. AS I WAS ACCELERATING UP THE ON RAMP TO HIGHWAY SPEED IT WENT INTO LEMP MODE AGAIN LEAVING ME WITH NO POWER ENTERING ONTO THE HIGHWAY. THANK GOD THE SEMI AND OTHER VEHICLES BEHIND ME WERE PAYING ATTENTION AND AVOIDED REAR ENDING ME AT HIGH SPEED. I WAS AGAIN TOWED AROUND THE BLOCK FROM TO THE DEALER WHERE THEY HAVE INFORMED ME THAT IT IS MY THROTTLE BODY POSITION SENSOR AND IS NOT COVERED UNDER MY EXTENDED WARRANTY, OR THE FEDERAL EMISSIONS WARRANTY. $600.00 LATER; I AM TRADING THIS CAR IN BECAUSE IT IS NOT SAFE TO BE DRIVING WITH THIS POSSIBILITY OF LOSING ALL POWER AT A CRITICAL TIME. SOME ONE NEEDS TO HAVE THEM ACCOUNT FOR THIS ERROR AND GET THESE CARS OFF THE ROAD. I WAS CLOSE TO BEING KILLED BECAUSE OF THIS AND SOONER OR LATER THIS WILL CAUSE A DEATH. *TR
Vehicle speed control, Fuel/propulsion system, Sep 9, 2013
WHILE DRIVING AT LOW SPEED, THE VEHICLE SLOWED AND STOPPED, REQUIRING ME TO PULL OFF THE ROAD. THE ENGINE REMAINED RUNNING, BUT AT A VERY LOW RPM - APPLYING GAS DID NOTHING TO REV THE ENGINE. AFTER TURNING THE VEHICLE OFF, I WAS ABLE TO RESTART IT AND LIMP IT HOME. THE NEXT TIME I DROVE IT, APPROXIMATELY 3 DAYS LATER, IT ACTED SIMILARLY, THREATENING TO CUT OFF WHEN NOT APPLYING GAS. I TOOK IT TO THE FORD DEALER FOR DIAGNOSIS AND WAS IMMEDIATELY TOLD THIS WAS PROBABLY A "THROTTLE BODY" PROBLEM. THE DEALER CONFIRMED THIS THE NEXT DAY AND PLACED AN ORDER FOR THE PART. THE PART IS ON BACK ORDER, I SUPPOSE DUE TO THE DEMAND FOR CORRECTION ON THIS PART. I LEFT THE VEHICLE WITH THE DEALER FOR THE 5-7 BUSINESS DAYS NEEDED TO GET THE PART AS I WAS NOT COMFORTABLE DRIVING THE VEHICLE WITHOUT THE REPAIR. THANKFULLY IT IS STILL UNDER WARRANTY. I UNDERSTAND THIS IS A $500+ PART. *TR
Engine, Sep 8, 2013
I WAS DRIVING AT A SPEED OF APPROXIMATELY 60 MPH ON A WELL TRAVELED, BUSY CITY HIGHWAY AND MY CAR TRANSMISSION DIED. THROUGH CAREFUL MANEUVERING I WAS ABLE TO PULL MY CAR OFF THE ROAD AND ONTO THE SHOULDER WITHOUT INCIDENT. I WAS ABLE TO POWER MY CAR COMPLETELY DOWN, TURN THE KEY AND THE ENGINE IMMEDIATELY STARTED. I CAUTIOUSLY, OR SHOULD I SAY FEARFULLY, PROCEEDED UNTIL I WAS TO MY DESTINATION AND ANOTHER INCIDENT DID NOT OCCUR. I SPOKE TO A FORD CERTIFIED MECHANIC AT MY LOCAL DEALERSHIP AND HAD THEM TAKE A LOOK AT MY CAR. COME TO FIND OUT THE THROTTLE BOX WAS IN NEED OF BEING REPLACED. ALTHOUGH MY CAR HAD LOW MILES ON IT I DIDN'T THINK TOO MUCH OF IT BECAUSE MECHANICAL FAILURE DOES OCCUR, HOWEVER, I WAS TAKEN BACK BY THE FACT THAT THE PART WAS BACK ORDERED FOR THE NEXT 4 TO 6 WEEKS FROM MY LOCAL FORD DEALERSHIP. (I DID END UP PAYING EXTRA TO HAVE AN EMERGENCY RUSH PUT ON IT AS I RECENTLY HAVE BEEN DOING A LOT OF DRIVING FOR WORK AND HAVE A SMALL CHILD I NEED TO TRANSPORT AT TIMES) ONCE HOME I LOOKED INTO "FORD FUSION THROTTLE BOX" AND FOUND THAT MY EXPERIENCE WAS NOT UNLIKE MANY OTHERS. THE POTENTIAL DANGER THAT I, AND OTHERS, HAVE FACED BY DRIVING MAKES AND MODELS OF THE CARS WITH THESE THROTTLE BOXES IS SCARY. HAVING HAD AN EXPERIENCE LIKE I DID, I WAS LUCKY, IT IS ONLY A MATTER OF TIME BEFORE FORD'S LUCK RUNS OUT WITH THIS INFERIOR THROTTLE BOX EQUIPMENT.
Fuel/propulsion system, Sep 8, 2013
CAR BEGAN ON MULTIPLE OCCASIONS ACTING LIKE IT WAS EITHER NOT GETTING POWER OR FUEL. TAKEN TO A FORD DEALER IN 04/2103 AND THEY DISREGARDED THE SYMPTONS I WAS DESCRIBING AND SAID NOTHING WAS WRONG (STILL UNDER WARRANTY THEN). BY AUGUST 2013 IT WAS HAVING INCIDENTS OF SHUDDERING, LOSING POWER AND WOULD HAVE TO BE TURNED OFF. BY 09/03/2013, IT WAS UNDRIVEABLE. A COMPLAINT WAS FILED WITH FORD IN MID AUGUST. CAR WAS OUT OF WARRANTY AND QUOTED REPAIR WAS $871. FORD AGREED TO REPAIR AT 50% AND WORK WAS COMPLETED ON 09/06/2103.
Fuel/propulsion system, Sep 7, 2013
DRIVING AT 35 MPH LOST ACCELERATION, ENGINE IDLES BUT WHEN GAS PEDDLE IS PUSHED TO THE FLOOR NO POWER. CALLED DEALERSHIP AND WITHOUT HESITATION I WAS TOLD IT WAS THE THROTTLE BODY AND THAT IT WAS A VERY COMMON PROBLEM. CANT BELIEVE THIS IS NOT A SAFETY RECALL. VERY DANGEROUS AND SCARY!!!! AND OF COURSE CAR IS NO LONGER UNDER WARRANTY. I TRULY HOPE THIS DOES NOT HAPPEN TO SOMEONE DRIVING DOWN A HIGHWAY IN HEAVY TRAFFIC. FORD REALLY, REALLY NEEDS TO CONSIDER A RECALL, PUT MONEY ON IT THERE WILL BE MULTIPLE INCIDENTS IN THE VERY NEAR FUTURE. I HAVE ALSO HEARD THAT FORD IS AWARE OF THE PROBLEM AND CHANGED THE PART NUMBER BUT ARE NOT RECALLING THE ORIGINAL PART.
Engine, Sep 6, 2013
CAR LOSES POWER AND STARTS TO SHAKE AND STUTTER. WRENCH LIGHT COMES ON. TURNING OFF THE CAR, AND RESTARTING IT WILL PUT THINGS BACK TO NORMAL...UNTIL IT HAPPENS AGAIN. THIS HAS HAPPENED ON 5 SEPERATE OCCASIONS. THE LAST TWO EPISODES NEARLY CAUSED AN ACCIDENT. PULLING ONTO A MAJOR STREET FROM A SIDE STREET. FORTUNATLY, THE ON-COMING TRAFFIC WAS PAYING ATTENTION AND AVOIDED AN ACCIDENT. ALSO, WHILE MAKING A LEFT HAND TURN IN A BUSY INTERSECTION. SCARY SITUATION, BUT AGAIN AVOIDED A NEAR MISS. CAR WAS TAKEN TO DEALER ON 8/10/2013. DIAGNOSIS-THROTTLE BODY NEEDS TO BE REPLACED. HOWEVER, THEIR ARE NO PARTS AVAILABLE. INTERESTING...THEY MUST BE FAILING AT A VERY HIGH RATE. I WAS TOLD NOT TO EXPECT THE PART UNTIL OCTOBER 26TH. 3 MONTHS! SO THE CAR SITS PARKED, WAITING FOR A NEW THROTTLE BODY. IT IS MUCH TOO DANGEROUS TO DRIVE. 2011 FORD FUSION (STILL MAKING CAR PAYMENTS) WILL BE SITTING FOR 3 MONTHS WHY I TRY TO FIGURE OUT HOW TO GET TO WORK EVERYDAY. 56 MILES OVER THE WARRANTY SO THE REPAIR WILL COST $600. THANKS FORD. JUST HAPPY I DIDN'T CAUSE AN ACCIDENT OR GET ANYONE HURT. BUT ITS JUST A MATTER OF TIME...
Steering, Sep 5, 2013
LEAVING WORK ON MY WAY HOME IT WAS FINE. I PROCEEDED TO GET ONTO THE EXPRESS WAY, AS I WENT TO CHANGE LANES THE STEERING GOT REALLY HARD TO TURN AFTER 10 MILES DOWN THE ROAD THE POWER STEERING ASSIST LIGHT CAME ON. I PULLED TO THE SIDE OF THE ROAD TO CHECK ANY FUSES BUT WERE ALL GOOD. I THEN TRIED TO FIGURE OUT HOW TO RESET IT. I TRIED A FEW BUT THE ONE THAT WORK FOR ME WAS TURNING THE CAR OFF THEN TURN THE KEY TO THE ON POSITION PUT IT IN NEUTRAL WHILE IN NEUTRAL TURN THE KEY TO THE OFF POSITION THEN PUT THE CAR IN PARK THEN START IT UP AND IT WORKED. THEN IT STARTED DOING IT AGAIN. I THINK THIS IS A VERY DANGEROUS COMPONENT TO PUT ON A CAR, BECAUSE IT GOES OUT WHILE DRIVING. *JB
Fuel system, Gasoline, Power train, Vehicle speed control, Engine, Sep 5, 2013
I OWN A 2011 FORD FUSION. ON 8/16/2013, ON CITY STREETS, TRAVELING LESS THAN 20 MPH, THE CAR ENGINE CUT OFF, THE WRENCH LIGHT CAME ON. I WAS ABLE TO STEER, BUT ALL OF MY DASH INDICATOR LIGHTS WERE FUNCTIONING AS WELL AS A/C AND RADIO. HOWEVER, THERE WAS NO RESPONSE FROM THE ACCELERATOR. AT LESS THAN 5 MPH, SHE BEGAN TO SHUDDER/BALK LIKE I WAS JUST LEARNING TO DRIVE A STICK SHIFT. ON 9/2/2013, THE SAME THING HAPPENED AT TWO SEPARATE TIMES, EXCEPT DURING THE FIRST I WAS DRIVING ON A TOLL ROAD AT 55 MPH. THE SECOND INCIDENT I WAS AGAIN TRAVELING AT 55 MPH ON AN ACCESS RAMP THAT LEADS ONTO THE INTERSTATE. IN ALL 3 INCIDENTS, THE WRENCH LIGHT CAME ON AND I DID HAVE CONTROL OF THE STEERING WHEEL AND WAS ABLE TO SAFELY GET MY VEHICLE OUT OF THE MAIN THOROUGHFARE. I THEN SHUT OFF A/C, RADIO AND IGNITION; WAITED A SHORT TIME AND RESTARTED THE CAR. EACH TIME SHE HESITATED EVER SO SLIGHTLY BEFORE STARTING AND I WAS THEN ABLE TO DRIVE ON TO MY DESTINATION. *JB
Power train, Vehicle speed control, Sep 5, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WAS HESITANT TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,500. *JB
Fuel system, Gasoline, Electrical system, Engine, Sep 4, 2013
CAR EXPERIENCED A SUDDEN LOSS OF POWER DURING ACCELERATION FROM A STOP SIGN. LOST 99% OF POWER AND MISSED HEAVILY. NEARLY REAR-ENDED. PULLED OVER, TURNED CAR OFF, WAITED A FEW MINUTES AND RESTARTED THE CAR. RAN FINE. DROVE APPROXIMATELY 15 MILES AND 25 MINUTES BEFORE PARKING THE CAR; PROBLEM DID NOT RECUR. DROVE APPROXIMATELY 20 MILES AND 30 MINUTES TO DEALERSHIP; PROBLEM DID NOT RECUR. DEALERSHIP DIAGNOSED THE PROBLEM THE SAME AS MANY OF THE COMPLAINTS ON THIS WEBSITE - THE THROTTLE BODY ACTUATOR IS STICKING. $400 REPAIR. INFORMATION ONLINE INDICATES THAT THIS IS A NEW THROTTLE DESIGN BY FORD, SO IN ESSENCE, FORD IS EXPERIMENTING ON MY DIME. NOT ACCEPTABLE. *JB
Vehicle speed control, Engine, Sep 4, 2013
I WAS DRIVING ON I-5 ON MY WAY HOME FROM RUNNING ERRANDS WITH THE FAMILY. I WAS DRIVING BETWEEN 70-75 MPH , IN THE FAST LANE, WHEN THE CAR JERKED AND THE WRENCH LIGHT CAME ON. MY CAR LOST ACCELERATION. I WAS LOSING SPEED FAST. MY HUSBAND KEPT ME CALM AND HELPED ME GET THE CAR TO THE SIDE OF THE FREEWAY. WHEN WE WERE SAFELY ON THE SIDE OF THE FREEWAY THE ENGINE WAS STILL ON BUT RUNNING ROUGH. I TURNED THE CAR OFF. I CALLED FOR A TOW TRUCK. I HAD MY FATHER COME AND PICK MY SON AND I UP AND MY HUSBAND WAITED WITH THE CAR. WE HAD THE CAR TOWED TO HARROLD FORD. THE PART WAS ON BACK ORDER AND I WAS WITHOUT MY CAR FOR 10 DAYS. THANK GOODNESS MY CAR IS STILL UNDER WARRANTY AND A RENTAL CAR WAS INCLUDED. THIS IS THE SCARIEST THING THAT HAS EVER HAPPENED TO ME IN MY 25 YEARS OF DRIVING. I AM SO THANKFUL THAT MY HUSBAND WAS WITH ME TO KEEP ME CALM AND HELP ME GET OUR FAMILY SAFELY OFF THE FREEWAY. I AM SO NERVOUS DRIVING MY CAR NOW, I JUST PRAY THAT NOTHING LIKE THIS HAPPENS AGAIN. *JB
Vehicle speed control, Engine, Sep 4, 2013
I WAS NOT IN AN ACCIDENT. HOWEVER, MY CAR LOST POWER (ENGINE) WHILE TURNING ON A BUSY ROAD! I HAD TO TURN MY CAR OFF AND RESTART THE ENGINE SEVERAL TIMES JUST TO GET MY CHILDREN AND TO A SAFE LOCATION. I FINALLY PARKED THE CAR AND WE WALKED HOME. IT COULD HAVE BEEN WORSE AS WE WERE ALMOST HIT TURNING (WHEN IT FIRST WENT OUT). THE CAR WAS TOWED AND I AM BEING TOLD MY FORD THAT THE THROTTLE BODY NEEDS TO BE REPLACED AND MY PCM NEED TO BE REPROGRAMMED. THE ISSUE IS THE FACT THAT I HAVE BEEN COMPLAINING ABOUT THE CAR FEELING LIKE TRANSMISSION IS SLIPPING BUT WAS TOLD IT WAS ?NORMAL? FOR A FORD. NOW THAT IT IS OUT OF WARRANTY AND ALMOST COST MY CHILDREN AND I OUR LIVES?IT?S NOT COVERED. I HAVE ONLY HAD THIS CAR 2 YEARS AND CALL FORD COMPANY. WELL, WHILE SPEAKING TO THEM I DO SOME RESEARCH AND SEE THAT THIS IS AN ISSUE AND DECIDED TO SEND AN EMAIL. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED. NOT TO MENTION COSTING US TO HAVE IT GET FIXED. FORD NOR MY DEALERSHIP DOES NOT HAVE ANY RECORDS OF MY COMPLAINTS. THE ONLY ONE THEY SEE IS FROM A MONTH AGO WHEN THE CAR FIRST STOPPED ON ME. I TRIED TO GET IT SEEN BUT NO DEALERSHIP HAD A TRANSMISSION CLERK THAT COULD SE MY CAR FOR A MONTH!!!! THEN WHEN I WENT TO TURN ON THE CAR TO CHECK THE MILES, THE ENGINE WAS OFF AND I WAS TOLD THE ERROR WOULD NOT READ. FORD IS NOT HELPFUL AND THIS ISSUE NEEDS TO BE RESOLVED. *JB
Steering, Sep 4, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE VEHICLE BECAME DIFFICULT TO STEER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 52,600.
Fuel system, Gasoline, Engine, Sep 4, 2013
CAR APPEARED TO HAVE LOST FUEL POWER WHILE DRIVING APPROX. 40 MILES PER HOUR. CAR JERKED AND SPEED REDUCED TO APPROX. 5 MILES AN HOUR. APPEARED TO NOT BE RECEIVING ANY FUEL EVEN WHEN THE PEDAL WAS BEING PUSHED. PULLED OVER, TURNED MOTOR OFF THEN RESTARTED. DROVE OKAY FOR ABOUT 5 MORE MINUTES THAN DID THE SAME THING AGAIN ONLY THIS TIME WHILE DRIVING ON A HIGHWAY THAT HAD THE SHOULDER OF THE ROAD BEING WORKED ON. THE TIME WAS 5 AM AND IT WAS EXTREMELY FOGGY. VISIBILITY WAS POOR AND THE SCENARIO COULD HAVE BEEN MUCH WORSE, ALL THINGS CONSIDERED. REPEATED THE PROCESS AGAIN OF TURNING THE MOTOR OFF AND BACK ON, MAKING IT TO MY PLACE OF WORK THIS TIME WITHIN 5 MINUTES. CHECK ENGINE LIGHT CAME ON AND REMAINED ON WHEN THE CAR WAS STARTED. TOOK CAR TO DEALERSHIP AFTER WORK (APPROX 8 MILES AWAY) WITHOUT INCIDENT ALTHOUGH THE CHECK ENGINE LIGHT WAS ON. TECHNICIAN CALLED NEXT DAY STATING THE THROTTLE BODY NEEDED REPLACED AND HAD SEEN THIS ON MULTIPLE OCCASIONS LATELY WITH FORD VEHICLES. ALTHOUGH I DID NOT HAVE AN ACCIDENT I CAN SEE WHERE THIS ISSUE HAS POTENTIAL TO BE HARMFUL TO THE DRIVER AND OTHERS. I HOPE SOMETHING IS DONE SOON BEFORE SOMETHING MORE SERIOUS DOES HAPPENS. *JB
Fuel system, Gasoline, Engine, Sep 3, 2013
I WAS DRIVING ON A MAJOR HIGHWAY (I-70) EAST FROM ST. LOUIS, MO, TO DAYTON, OH. CRUISE CONTROL WAS ON AT 65 MPH, MODERATE/HEAVY TRAFFIC. ALL OF A SUDDEN, THE CAR STARTED TO DECELERATE WITHOUT WARNING, A "WRENCH" LIGHT AND THE ENGINE LIGHT CAME ON, AND WHEN I PRESSED ON THE ACCELERATOR, NOTHING HAPPENED. I PULLED OVER ONTO THE SHOULDER, AND THE CAR WAS SHUDDERING. I TURNED IT OFF AND LET IT SIT FOR A MINUTE AND THEN TURNED IT BACK ON. IT SEEMED TO BE FINE, SO I GOT BACK ON THE HIGHWAY. THREE MILES LATER, IT HAPPENED AGAIN. I DID THE SAME THING, PULLED OVER/TURNED OFF CAR/RESTARTED, AND THE CAR WORKED OKAY ONCE I GOT BACK ON THE HIGHWAY. FOUR MILES LATER, IT HAPPENED AGAIN. THIS TIME, I WAS BETWEEN TWO SEMI TRUCKS, AND WAS ALMOST REAR-ENDED BY THE ONE BEHIND ME, WHICH WOULD HAVE RESULTED IN MY CAR BASICALLY BEING "CRUSHED" BETWEEN THE TWO TRACTOR TRAILERS. I WAS ABLE TO PULL OVER ONTO THE SHOULDER SAFELY TO CALL FOR ROADSIDE ASSISTANCE, AND AFTER HAVING TO TOW MY CAR TO THE NEAREST FORD DEALERSHIP, THEY ADVISED ME IT WAS CAUSED BY FAILED THROTTLE BODY (DIAGNOSTIC CODE P2111). THE SERVICE AGENT THERE TOLD ME THAT THIS WAS A KNOWN ISSUE BY FORD (HE TOLD ME HE HAS SEEN THE SAME PROBLEM ON CLOSE TO 100 OTHER CARS), BUT THE COMPANY HAS DONE NOTHING ABOUT IT. I CAME VERY CLOSE TO BEING EITHER SERIOUSLY INJURED, OR EVEN KILLED, BECAUSE OF THIS. I TRULY HOPE THAT SOMETHING CAN BE DONE ABOUT THIS BEFORE SOMEONE IS SERIOUSLY INJURED OR WORSE, KILLED (I KNOW THERE ARE REPORTS OF CRASHES AND INJURIES AS A RESULT OF THIS PROBLEM AS I HAVE RESEARCHED THIS ISSUE).
Engine, Sep 3, 2013
WHILE DRIVING THE CAR IT SLOW DOWN AND SHAKE. THE WRENCH LIGHT COME ON. GOING ON THE HIGHWAY AT 65 MPH, ENGINE JUST DIES ON ME, FORCING ME TO PULL OVER, IT LOOSES ALL POWER BUT IT GOES TO A VERY LOW RPM'S FOR A WHILE, ENGINE SHAKES AND AFTER A COUPLE OF MINUTES JUST TURN OFF, I TURN IT BACK ON AND IT RUNS LIKE NOTHING HAPPENED. *JB
Engine, Sep 3, 2013
DRIVING THE 2011 FORD FUSION ON THE OPEN ROAD, THE ENGINE SUDDENLY DIED. I HAD TO PULL OVER AND GET OUT OF TRAFFIC. TURNED THE ENGINE OFF, THEN RESTARTED. THE ENGINE STARTED AND I ENTERED THE ROAD AGAIN. ABOUT 3 MILES LATER THE ENGINE DIED AGAIN, SUDDENLY. I HAD TO PULL OVER INTO A PARTIAL MEDIAN, IT WAS VERY DANGEROUS. THE CHECK ENGINE LIGHT WAS ON AND THE LIGHT THAT LOOKS LIKE A WRENCH. I WAS ABLE TO GET THE VEHICLE TO MY MECHANIC, WHERE THE CHECK ENGINE CODE WAS P2111 - THROTTLE BODY FAILURE. I SEE FROM RESEARCH, THAT THIS IS A MASSIVE ISSUE WITH FORD FUSIONS, AND YET FORD HAS NOT RECALLED THE VEHICLES. THE SUDDEN LOSS OF ENGINE POWER IS VERY DANGEROUS AND PLACED ME AND MY PASSENGERS IN IMMEDIATE DANGER. THE COST TO REPAIR IS $500! FORD SHOULD BE REPLACING THESE FOR FREE JUST TO KNOW THEY ARE NOT GOING TO KILL A CUSTOMER WITH A DANGEROUSLY FAULTY PRODUCT. *JB
Power train, Engine, Sep 3, 2013
I WAS MERGING FROM ONE INTERSTATE TO ANOTHER AND HAD ACCELERATED TO 65 MPH. THE CAR AUTOMATICALLY STARTED DECELERATING AND SHAKING. THANK GOODNESS I WAS IN THE RIGHT LANE AND WAS ABLE TO PULL OFF. I TURNED IT OFF AND IT STARTED AGAIN. I WAS ABLE TO DRIVE IT A SHORT WAYS. IT DID IT 2 OTHER TIMES WHILE I ATTEMPTED TO DRIVE IT TO THE FORD DEALERSHIP AND WHEN IT DID IT THE 3RD TIME I PULLED OFF THE ROAD AND HAD TO GET TOWED. IT WAS EXTREMELY SCARY AND HAD I NOT BEEN IN THE RIGHT LANE TO PULL OVER AT EACH TIME IT HAPPENED, I DON'T KNOW WHAT WOULD'VE HAPPENED! *JB
Steering, Sep 3, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL FAILED AND TIGHTENED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Vehicle speed control, Engine, Sep 3, 2013
I WAS DRIVING DOING 60-65 MPH IN A CONSTRUCTION ZONE AND ALL OF A SUDDEN I JUST LOST POWER. I PUSHED THE GAS PEDAL TO THE FLOOR AND THERE WAS NOTHING. THE ENGINE AND RADIO WERE STILL RUNNING AND THE LIGHT CAME ON THE DASH THAT LOOKED LIKE A WRENCH. I COASTED OFF THE ROAD AND STOPPED AND SHUT THE CAR OFF, WAITED A MINUTE OR SO AND RESTARTED THE CAR. I PROCEEDED DOWN THE FREEWAY AND WITHIN 10 MINUTES THE SAME THING HAPPENED AGAIN (STILL IN THE CONSTRUCTION ZONE), THIS TIME THE CHECK ENGINE LIGHT CAME ON AND STAYED ON AFTER I RESTARTED THE CAR. MY HUSBAND, SON AND I WERE ON OUR WAY TO UTAH FROM IDAHO. IT DIDN'T DO IT AGAIN FOR THE REMAINDER OF THE TRIP SO THE CHECK ENGINE LIGHT WENT OFF BECAUSE IT RESET ITSELF. MY CAR IS STILL UNDER FACTORY WARRANTY AND I NEED A RELIABLE CAR MAYBE THE FUSION ISN'T AS RELIABLE AS THEY CLAIM IT IS. *JB
Steering, Electronic stability control (ESC), Sep 3, 2013
DRIVING APPROX 25 MPH AND POWER STEERING SHUT DOWN WITHOUT WARNING. I NARROWLY MISSED HITTING ANOTHER CAR. PULLED CAR OVER (WITH GREAT DIFFICULTY). AN ERROR MESSAGE APPEARED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC." I TURNED CAR OFF FOR A MINUTE AND RESTARTED. MESSAGE WAS GONE AND CAR SEEMED TO DRIVE OK. I WAS ONE MINUTE AWAY FROM A MAJOR ARTERIAL STREET (50 MPH LIMIT) AND COULD HAVE BEEN KILLED IF THIS HAPPENED THERE!!*JB
Engine, Sep 3, 2013
I WAS DRIVING DOWN THE INTERSTATE ON MY WAY TO WORK AND ALL OF A SUDDEN MY CAR JUST SHUT RIGHT DOWN. I PULLED OVER AND TRIED TO START IT BACK UP IT DID START UP AFTER A FEW MINUTES. AND ON THE 31ST I SAT ALL DAY IN A PARKING SPOT AND I COULD NOT GET OUT OF THE PARKING AREA IT KEPT SPITTING AND SPUTTERING. THIS IS MAKING ME VERY CONCERNED THAT I COULD HAVE BEEN HURT I WANT THIS TO BE CHECKED AND COVERED UNDER THE WARRANTY PLEASE AND THANK YOU.*JB
Steering, Sep 3, 2013
I WAS DRIVING ABOUT 40 MPH WHEN THE SERVICE ADVANCE TRAC ALARM CAME ON. IT SAID SERVICE POWER STEERING. WHEN I CAME TO A STOP AND TURNED OFF THE VEHICLE, MY FUSION HAD NO POWER STEERING WHATSOEVER AND I COULD NOT EVEN TURN THE WHEEL. SO I HAD IT TOWED TO THE NEAREST FORD DEALERSHIP. THEY FIRST REPLACED THE STEERING GEAR ASSEMBLY WHICH THREE DAYS LATER IT WENT OUT AGAIN! I TOOK IT BACK TO THE DEALER WHERE THEY SAID IT WAS A GLITCH IN THE SENSOR SO THEY MANUALLY RESET EVERYTHING. WELL THAT FIXED THE PROBLEM FOR MAYBE 2 DAYS, AND IT WENT OUT ON ME AGAIN. ALSO, THERE WAS A PIECE OF PLASTIC THAT THE DEALERSHIP FAILED TO PUT ON CORRECTLY, THUS RESULTING IN THE PIECE OF PLASTIC DRAGGING THE GROUND AND BROKE OFF WHILE I WAS DRIVING. NEARLY SCARED ME TO DEATH. THEY REPLACED THE ABS MODULE AND THAT ALSO DID NOT FIX THE PROBLEM. SO I AM NOW AT A STANDSTILL AND I REFUSE TO BE HUMILIATED WITH THIS SITUATION. FORD HAS TO FIX MY CAR OR GIVE ME A NEW ONE BECAUSE THIS IS COMPLETELY RIDICULOUS. IF THIS ISN'T A RECALL ON THIS MODEL THEN IT SHOULD BE BECAUSE THERE IS NO WAY THIS CAR SHOULD HAVE THIS PROBLEM IN THE THREE YEARS I HAVE HAD IT. I AM VERY FRUSTRATED WITH THIS DEALERSHIP AND ALSO WITH FORD. HELP! *JB
Wheels, Sep 2, 2013
NOTICED A LUG NUT WAS MISSING FROM MY RIGHT FRONT TIRE. ON CLOSER INSPECTION I SAW THAT THE WHEEL STUD WAS BROKEN OFF. I HAVE NEVER USED AIR TOOLS ON THE WHEEL AND THE LUGS HAVE ALWAYS BEEN TORQUED TO MANUFACTURER'S RECOMMENDED SPECIFICATION (100 FT LBS). THERE IS A SIMILAR RECALL #11V574000 (FORD RECALL #11S23) ACTIVE, BUT IT DOES NOT LIST THE MANUFACTURING DATE OF MY VEHICLE IN THIS RECALL. *JS