2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Wheels, Sep 2, 2013
I TURNED THE STEERING WHEEL TO MAKE A LEFT TURN INTO CROSS STREET THE STEERING DID NOT RESPOND EASILY. CHECKED THE FRONT LEFT TIRE. IT HAD A BUBBLE AND IT BURST, THE TIRE DEFLATED AND THE CAR WAS RESTING ON THE RIM. THE TIRE COULD NOT BE PATCHED. I HAD TO ORDER A NEW TIRE (GOODYEAR EAGLE) *JS
Power train, Sep 2, 2013
I MADE A COMPLAINT ON 8/25/13 ABOUT THE THROTTLE BODY. I CALLED THE FORD DEALERSHIP TO HAVE IT CHECKED TO SEE WHAT WAS WRONG WITH IT. THEY CALLED BACK AND SAID IT WAS DEFINITELY THE THROTTLE BODY AND THAT THE PART WOULD NOT BE IN FOR 4-6 WEEKS BECAUSE THE PART WAS BACK ORDERED DUE TO HIGH DEMAND. THERE ARE SO MANY CARS THAT NEED TO HAVE THIS REPLACED. I COULDN'T BELIEVE IT. I AM NOW WITHOUT A CAR BECAUSE I AM AFRAID TO DRIVE IT FOR FEAR I WILL GET HIT. I AM STILL HAVING TO MAKE A PAYMENT AND NO CAR TO DRIVE. NO WARRANTY SO WHEN I DO GET IT FIXED I WILL HAVE TO PAY OUT OF MY POCKET. HOPEFULLY THEY DO THE RIGHT THING AND HAVE THE FUSIONS THAT ARE AFFECTED RECALLED. *JS
Fuel/propulsion system, Sep 2, 2013
I AM WRITING IN REGARDS TO AN ISSUE WITH MY 2011 FORD FUSION. ON AUGUST 21, 2013 I WAS DRIVING AT 70 MPH ON A BUSY HWY WHEN IT FELT AS IF MY CAR HAD COMPLETELY SHUT OFF. I HAD ABSOLUTELY NO ACCELERATOR. I FOUND MYSELF COASTING IN TRAFFIC. I MANAGED TO PUT ON THE HAZARDS AND MERGE TO THE SHOULDER WITHOUT BEING HIT, THANKFULLY. ONCE OVER I SHUT OFF THE CAR AND AFTER A MINUTE STARTED IT BACK UP AND IT WAS AS IF NOTHING HAD HAPPENED. THINKING THIS WAS SOME KIND OF FLUKE WE CONTINUED TO DRIVE THE CAR. IT HAPPENED AGAIN 3 DAYS LATER, AGAIN IN VERY HEAVY TRAFFIC ON A MAIN HIGHWAY AT 65 MPH. AGAIN WE WERE FORTUNATE ENOUGH TO BE ABLE TO PULL OFF WITHOUT BEING HIT. INTERNET RESEARCH SHOWED THAT THIS WAS A VERY COMMON PROBLEM WITH THIS CAR AND THE DEALER KNEW EXACTLY WHAT WAS WRONG WITH IT UPON HEARING OUR STORY. A DEFECTIVE THROTTLE BODY. HE SAID OURS WAS THE THIRD ONE BEING DROPPED OFF THAT SAME DAY FOR THE SAME PROBLEM. WE WERE VERY DISAPPOINTED TO HEAR THAT THERE IS NO RECALL ON THIS PART CONSIDERING HOW DANGEROUS THE SITUATION IS. THERE HAVE BEEN NUMEROUS ACCIDENTS DUE TO THIS DEFECTIVE PART, YET STILL NO RECALL. EVEN WORSE IS THAT FORD ISN'T EVEN COVERING THE COST OF REPLACING IT UNDER THE ENGINE WARRANTY, WE HAD TO PAY FOR IT. DOES SOMEONE ACTUALLY HAVE TO DIE IN ONE OF THESE ACCIDENTS BEFORE A RECALL IS DONE?? *JS
Other or unspecified, Aug 30, 2013
I WAS DRIVING AND NEEDED TO MAKE A RIGHT HAND TURN I PROCEEDED TO MAKE THE RIGHT TURN BUT AS SOON AS I DID MY CAR LOST POWER AND A CAR TURNING BEHIND ME ALMOST RAN INTO THE BACK OF ME. I PULLED OVER PUT MY FLASHERS ON AND TURNED THE CAR OFF, I LET THE CAR SIT FOR ABOUT 2 MINUTES BEFORE STARTING IT AGAIN. I GOT IT STARTED AND PUT IT IN DRIVE BUT AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR FELT LIKE IT WAS GOING TO STALL SO I PUT IT BACK INTO PARK TURND THE CAR OFF AND TRIED AGAIN ONLY THIS TIME WHEN I STEPPED ON THE GAS PEDAL NOTHING HAPPENED. I EVENTUALLY GOT THE CAR BACK TO MY HOUSE. I WENT TO TRY DRIVING THE CAR TODAY (8/30/13) AND THE CAR DID THE EXACT SAME THING WHILE I WAS DRIVING, IT JUST LOST ALL POWER. I FEEL THAT THIS IS VERY DANGEROUS AND FROM WHAT I READ ONLINE THIS IS HAPPENING A LOT.
Fuel/propulsion system, Aug 30, 2013
I WAS SITTING AT A DRIVE UP WINDOW AND MY RPMS WENT WAY UP AND THE CAR DIED AND WHEN I'M DRIVING I HAVE A LOST OF POWER LIKE IT TRYED TO DIE THEN RECOVERED I,M BEING TOLD THIS IS THE (FUEL INJECTION THROTTLE BODIES) THIS IS BE COMING A BIG PROBLEM WHERE IT STARTING TO DIE MORE I DON'T WANT MY WIFE TO GET IN TO A WRECK AND GET HURT SO I'M GOING TO REPLACE THE THROTTLE BODIE BUT I THINK THIS SHOULD BE A RECALL ASAP, THIS IS A VERY HIGH PRICED PART I WOULD LIKE A REFUND
Fuel/propulsion system, Aug 30, 2013
I WAS DRIVING ON MY WAY TO WORK, DRIVING ABOUT 55-60 MPH AND ALL OF A SUDDEN THE CAR JERKED AND THE THROTTLE WENT OFF AND THE WRENCH LIGHT CAME ON. EVERYTHING STILL WORKED IN THE CAR BUT WHEN I PRESSED ON THE GAS, NOTHING HAPPENED. LUCKILY I WAS NEAR A TURN OFF AND I WAS ABLE TO COAST ONTO THE ROAD AND PULL OFF. I TURNED MY CAR OFF AND BACK ON, AND WAS ABLE TO DRIVE TO A LOCAL DEALERSHIP. THEY KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND SAID THEY COULD ORDER THE PART BUT IT WOULD BE FEW DAYS. IN THE MEAN TIME I AM JUST SUPPOSED TO PULL OVER AND TURN MY CAR OFF AND ON IF IT HAPPENS AGAIN. I HAVE AN HOUR COMMUTE TO WORK IN THE MORNING DRIVING IN SEVERAL LANE INTERSTATE TRAFFIC AND THIS COULD BE REALLY SCARY IF IT WERE TO HAPPEN THEN. ESPECIALLY WITH ALL OF THE SEMI TRUCKS THAT I AM TRAVELING WITH AT HIGH SPEEDS. IT IS ALSO OUR FAMILY CAR SO I AM SCARED TO DRIVE WITH MY FAMILY IN THE CAR.
Engine, Aug 29, 2013
MY THROTTLE BODY ON MY CAR WENT OUT THIS IS A 2011 FORD FUSION...WE NEED A RECALL MY WIFE IS A CANCER SURVIOR BREAST CANCER AND SHE HAS MISSED MANY APPTS DUE TO THE VEHICLE THE DEALERSHIP HAS CHECKED UNDER WARANTY AND SAID NO ISSUES BUT WHEN WARRANTY WAS UP AND THEY CHECKED IT AGAIN THEY SAID THEY FOUND THE ISSUES NOW I HAVE TO PAY 600 DOLLARS TO GET IT FIXED . CAR IS NOT RUNNING DUE TO THROTTLE BODY IT STALLED OUT ON THE FREEWAY SEVERAL TIMES ALMOST CAUSING AN ACCIDENT. I HAVE PAID SEVERAL HUNDRED DOLLARS TO FIX THE ISSUE BUT IT TURNED OUT TO BE THROTTLE BODY ....DEALERSHIP SAID IT WAS CANISTER PURGE VALVE AND CANISTER PURGE SELINOID...THEY WANT 600 TO FIX ISSUES I CANT AFFORD IT BUT MANY VEHICELS THE SAME MODEL HAVE ISSUES SIMULAR TO THIS I HAVE RECIEPTS AND EVERYTHING I BOUGHT DUE TO THROTTLE BODY..PEOPLE WILL DIE IF ISSUE IS NOT FIXED...WE NEED A RECALL.....PLEASE HELP I NEED HELP ASAP...*TT
Other or unspecified, Aug 29, 2013
THROTTLE BODY IS WORN OUT.
Power train, Fuel/propulsion system, Aug 29, 2013
WHILE DRIVING THE CAR SHUDDERED, LOST POWER, HAD NO GAS PEDDLE RESPONSE AND RAN VERY ROUGH. PUT CAR IN PARK AND SHUT OFF. TURNED IGNITION, CAR TURNED OVER FOR 10-15 SECONDS AS IF STARVING FOR FUEL. FINALLY CAUGHT AND RAN FOR ABOUT 2 MILES, THEN HAPPENED AGAIN. IN A SPAN OF 4 MILES IT DID THIS THREE TIMES. A FEW DAYS LATER IT DID THE SAME THING 3 TIMES IN A MATTER OF ABOUT 10 MILES. THAT TIME WAS ON THE HIGHWAY DOING 65 MPH.
Power train, Vehicle speed control, Aug 29, 2013
MY CAR HAD JUST OVER 52000 MILES ON IT WHEN THIS INCIDENT OCCURRED. I WAS DRIVING ON THE HIGHWAY AROUND 70 MPH WHEN MY CAR LOST THROTTLE CONTROL. IT FELT LIKE THE TRANSMISSION PULLED ITSELF OUT OF GEAR AND I WAS UNABLE ACCELERATE. I HAD VERY LITTLE CONTROL OVER MY CAR. WHEN THIS ISSUED OCCURRED THE "WRENCH" ICON ON THE DASHBOARD HAD TURNED ON. I WAS ABLE TO PULL OVER TO THE SHOULDER, AND WHEN I PUT THE CAR IN PARK THE CAR BEGAN TO MILDLY JERKING. FRANTIC, I TURNED OFF THE VEHICLE TO STOP THE JERKING. AFTER ABOUT 10 SECONDS, THE CAR WAS FINALLY CALM AND I ATTEMPT TO RESTART THE CAR. WHEN CAR WAS RESTARTED THERE WAS NO LONGER ANY JERKING COMING FROM THE VEHICLE, THE WRENCH ICON WAS GONE, AND I HAD CONTROL OF MY GAS PEDAL AGAIN.
Engine, Aug 29, 2013
DRIVING UP A HILL WHEN MY ENGINE LOST ALL THRUST, THEN THE WRENCH AND BATTERY LIGHT TURNED ON. VEHICLE ENGINE SHUT DOWN IN THE MIDDLE OF AN INTERSECTION. I SHUT OFF THE CAR AND RESTARTED IT WITH THE SAME END RESULT. TOOK CAR TO A MECHANIC AND I NOW HAVE TO GET MY THROTTLE BODY REPLACED.
Vehicle speed control, Aug 28, 2013
WAS DRIVING DOWN THE ROAD TODAY, AND UPON TAKING OFF AT A GREEN LIGHT, A WRENCH ICON CAME ON AND THE RPM STARTED FLUTTERING AND THE CAR WOULDN'T ACCELERATE. SO I PULLED OVER AND TURNED THE CAR OFF AND WAITED A MINUTE AND TURNED THE CAR AND IT DID FINE. ABOUT FIVE MINUTES LATER, I WAS ON THE ENTER RAMP TO THE INTERSTATE AND IT DID IT AGAIN. PULLED OVER IN THE SHOULDER AND TURNED IT OFF AND ON AGAIN AND IT RAN OKAY.. AS SOON AS I HIT THE GAS, IT DID IT AGAIN. SO I TURNED IT OFF AND ON AGAIN AND MADE IT TO AN AUTOZONE TO HAVE THE ENGINE LIGHT READ (WHICH CAME ON AFTER THE THIRD OCCURRENCE.) ENGINE LIGHT READ P2111 AND THAT THE THROTTLE BODY ACTUATOR WAS STUCK OPEN. CALLED MY DEALER AND THEY SAID THE WHOLE THROTTLE BODY WOULD HAVE TO BE REPLACED. THEN I CALLED MY WARRANTY, AND THEY SAID ITS NOT COVERED. I'M EXTREMELY IRRITATED AT THIS SITUATION.. AND ONCE I GOOGLED IT, I NOTICED QUITE A FEW PEOPLE HAVE HAD THE SAME PROBLEM.. SO THERE SHOULD DEFINITELY BE A RECALL.. *TT
Other or unspecified, Aug 28, 2013
EVERY TIME THE CAR REACHES 45 MPH, THERE IS A RINGING WHICH SOUNDS JUST LIKE A TELEPHONE RING. IT IS LOUD ENOUGH THAT EVEN PASSENGERS CAN HEAR IT. THE ONLY TIME IT HAPPENS IS AT 45 MPH, AND IT HAPPENS EVERY TIME THAT SPEED IS MET. *TT WE HAVE HAD IT TO THE FORD DEALERSHIP TWICE AND WE ARE ALWAYS TOLD "NOTHING HAS REGISTERED ON THE COMPUTER, AND UNLESS IT REGISTERS ON THE COMPUTER, WE CAN NOT DIAGNOSE THE PROBLEM". NOW, THE CAR IS OUT OF WARRANTY, AND BOTH TIMES IT WAS TAKEN TO THE DEALERSHIP IT WAS IN WARRANTY. I HAVE CONTACTED FORD MOTOR DIRECTLY AND THEY DO NOT HAVE ANY OTHER REPORTS OF THIS ISSUE AND DIRECTED ME HERE TO REGISTER THE COMPLAINT.
Engine, Aug 28, 2013
WHILE DRIVING THE ENGINE SHUTTERED, LOST POWER, AND AFTER A FEW SECONDS THE CAR TURNED OFF. THE VEHICLE WOULD NOT RESTART FOR THE NEXT SEVERAL MINUTES. I AM BEING TOLD BY FORD THAT IT IS AN ISSUE WITH THE THROTTLE BODY. *TT
Steering, Aug 28, 2013
VEHICLE WAS BEING DRIVEN TO PLACE OF WORK. AS THE VEHICLE WAS ATTEMPTED TO BE TURNED RIGHT INTO DRIVEWAY THE POWER STEERING COMPLETELY FAILED AND THE DRIVER NEARLY HIT ANOTHER VEHICLE WHICH WAS EXITING THE BUSINESS AND THE CURB. BRAKES WERE APPLIED SHARPLY AND EVERY BIT OF THE 120 LB FEMALE DRIVER'S STRENGTH WAS NEEDED TO MANUALLY STEER THE VEHICLE INTO THE PARKING LOT. THE CLUSTER DESPLAYED TWO ERROR MESSAGES; "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." THIS WAS THE FOURTH OCCURENCE OF THIS TYPE WITH THIS VEHICLE. IN THE THREE PREVIOUS SITUATIONS WHEN THE KEY WAS CYCLED OFF AND BACK ON AFTER THE STEERING FAILED IT RETURNED TO OPERATION UPON RESTART. IN THIS OCCURENCE MULTIPLE KEY CYCLES WERE COMPLETED WITHOUT ANY CHANGE. DEALER CHARGE FOR REPAIR WAS OVER $1600. *TT
Power train, Aug 27, 2013
WE WERE DRIVING ON THE INTERSTATE AND ALL OF A SUDDEN WE LOST POWER AND THE TOOL LIGHT CAME ON. WE SLOWLY GOT OFF ON THE SIDE AND DRIFTED TO A REST AREA. WE TURNED THE CAR OFF AND ATTEMPTED TO START AGAIN. WE WERE NOT SURE IF IT WAS GOING TO START. AFTER IT STARTED IT RAN FINE UNTIL THE NEXT DAY AND THE SAME THING HAPPENED. I HAVE JUST BE LUCKY TO BE ABLE TO FIND A PLACE TO PULL OFF AND HAVE AVOIDED GETTING HIT. *TR
Vehicle speed control, Aug 27, 2013
OK SO I WAS ON MY LUNCH BREAK, ENTERING A WELL KNOWN BUSY INTERSECTION, WHEN I TRIED TO CROSS OVER INTO THE MEDIAN. MY CAR ALL OF A SUDDEN W/NO WARNING SIGN FAILED TO ACCELERATE FURTHER, THIS ALMOST CAUSED ME TO GET HIT BY A 16 WHEELER TRUCK. NOW MY CAR DIDN'T CUT OFF WHICH WAS SURPRISING, IT ONLY STALLED AND WHEN PRESSING ON THE GAS PEDAL I WAS UNABLE TO MOVE. I EVENTUAL TURNED THE CAR OFF AND ONCE CRANKED UP THE CAR HESITATED B/4 FINALLY CRANKING UP AND ALLOWING ME TO MOVE ON. THIS ISSUE HAPPENED 6X ON TUES 8/20/2013 BEFORE MY CAR EVENTUALLY JUST WOULDN'T LET ME MOVE AT ALL.. TOOK THE CAR UP TOP AUTO-ZONE AND WAS ADV. AND STILL HAVE THE PRINT OUT OF THE ISSUE WHICH WAS THE THROTTLE STUCK OPEN/STUCK CLOSED.. TOOK THE CAR TO FORD WHO FIXED THE ISSUE FOR $520+, AND ADVISED ME THAT THE ISSUE WAS RELATED TO THE THROTTLE. I ASKED IF THERE WAS A RECALL, FORD COMPANY TOLD ME NO, THAT THERE IS NO RECALL AS OF YET, HOWEVER THE PART WAS OUT OF STOCK NATIONWIDE.. AND AFTER COMPLETING MY RESAEARCH I HAVE NOTICED THAT I AM NOT THE ONLY PERSON EXPERIENCING THIS ISSUE.. THIS ISSUE HAS BEEN REALLY IRRITATING FOR ME ESPECIALLY SINCE I TRAVEL OVER 45 MILES TO WORK EVERYDAY. HOWEVER THE ISUE IS RESOLVED NOW B/C I PAID $520+ TO GET MY CAR FIXED, HOWEVER W/ NO WARNING SIGNS AND ALMOST GETTING HIT AND POSSIBLY FIRED B/C MY TRANSPORTATION ISSUES.. I AM JUST GLAD THE PROBLEM FOR NOW IS FIXED. HOWEVER WOULD LOVE REINBURSEMENT ESPECIALLY IF THIS IS RECALLED.. THANKS FOR YOUR TIME LAVON HARPER. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Aug 27, 2013
MY 2011 FORD FUSION, WHICH I PURCHASED ONLY A FEW MONTHS AGO... LOST SPEED WHILE DRIVING HOME FROM WORK TODAY. I'M STILL SHAKY AND UPSET. I WAS A VERY BUSY 2LANE UP/2LANE DOWN AVENUE WHEN MY VEHICLE LOST SPEED! I WAS IN THE INNER LANE AND HAD TO DECIDE IF I WANTED THE DELIVERY TRUCK TO HIT ME FROM BEHIND OR RISK SIDE SWIPING SOMEONE IN HOPE OF GETTING OFF THE ROAD BEFORE I SLOWED COMPLETED. THROUGH THE GRACE OF GOD I WAS ABLE TO MAKE TWO HARD RIGHTS BEFORE MY FUSION BEGAN TO STOP, SHAKE, AND SPUTTER. THE FIRST HARD RIGHT WAS INTO THE RIGHT LANE IN FRONT OF ANOTHER CAR THEN ONTO THE SIDE STREET. MY GOODNESS NEVER BEEN SO SCARED IN LIFE EXCEPT THE NEXT TWO TIME IT DID WHILE STILL TRYING TO MAKE IT HOME. THIS TIME THOUGH, I KNEW TO STAY IN THE LEFT LANE. I ALSO RELIED ON THE FACT THAT ONCE YOU GET TO A SAFE PLACE AND TURN THE ENGINE OFF AND ON AGAIN IT STARTS BACK UP!!! I'M SCARED OF MY CAR! AND SCARED FOR MY LIFE AND OTHERS THAT THIS VEHICLE MALFUNCTION MAY AFFECT DURING MY COMMUTES. I'M GOING ON THE RECORD AS SAYING IF I DIE IN MY 2011 FORD FUSION DURING AN ACCIDENT SINGLE/MULTI VEHICLE PLEASE DO A FORENSIC CHECK ON THE THROTTLE! *TR
Steering, Aug 27, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE TRAC CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED FOLLOWED BY A COMPLETE LOSS OF THE POWER STEERING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO THE ELECTRONIC STEERING GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Power train, Engine, Aug 27, 2013
CAR JUST SEEMED TO GO OUT OF GEAR. COASTED TO SIDE OF ROAD TURN IGNITION OFF AND IT DID THE SAME THING AGAIN COASTED TO SIDE AND CALLED ROAD SIDE ASSISTANCE. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Aug 26, 2013
ON THURSDAY 8/22/13, I WAS DRIVING ABOUT 55 MPH ON THE HIGHWAY AND I EXPERIENCED WHAT SEEMED LIKE AN ENGINE STALL. MY 2011 FUSION WOULD NOT ACCELERATE SO I PULLED OFF THE SIDE AND MY CAR STARTED SHAKING SO I TURNED IT OFF. I WAITED A BIT AND STARTED IT BACK UP AND KEPT DRIVING. I COULD STILL FEEL A LAG WHEN I STEPPED ON THE GAS. I HAD A MECHANIC LOOK AT THE CAR BUT HE COULD NOT FIND ANY ISSUES. ON SATURDAY 8/24/13, THE SAME ISSUE HAPPENED TO ME 3 TIMES WITHIN A 4 HOUR SPAN. I POURED IN SOME SEAFOAM TO RULE OUT ANY MOISTURE THAT MAY BE IN THE ENGINE. I DID SOME RESEARCH ONLINE AND DISCOVERED OTHERS HAVE HAD SIMILAR ISSUES THAT HAVE ALL BEEN LINKED TO A FAULTY THROTTLE BODY. ON SUNDAY 8/25/13, THE ISSUE HAPPENED TWICE DURING THE DAY. TODAY I FINALLY TOOK MY CAR TO THE FORD DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING AND TOLD THEM THAT I THINK IT IS THE THROTTLE BODY. THE GUY TOLD ME THAT THEY WOULD NOT KNOW UNTIL THE COMPUTER DISPLAYED THE ERROR CODE. SEVERAL HOURS LATER I RECEIVED A CALL FROM THE DEALERSHIP TELLING ME IT IS A FAULTY THROTTLE BODY AND THE REPAIR WOULD COST $650. IF THIS IS A KNOWN ISSUE, WHY HASN'T A RECALL BEEN ISSUED? *TR
Vehicle speed control, Aug 26, 2013
WHEN TURNING LEFT, LOST THROTTLE CONTROL. AUTO STAYED POWERED BUT ATTEMPTS TO APPLY ACCELERATION VIA THE GAS PEDAL WERE UNSUCCESSFUL. COASTED TO A STOP, PUT IN PARK AND RESTARTED VEHICLE OK. THE 'WRENCH' SIGNAL CAME ON WHEN THE ISSUE OCCURRED BUT WENT OFF UPON RESTART. *TR
Vehicle speed control, Aug 26, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Engine, Aug 26, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE ENGINE WAS RESTARTED AND THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NINETEEN TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE WARNING INDICATOR WOULD NEED TO BE ILLUMINATED IN ODER TO PERFORM A DIAGNOSTIC TEST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Electrical system, Vehicle speed control, Electronic stability control (ESC), Engine, Aug 26, 2013
THE ENGINE SHOOK VIOLENTLY. THE WRENCH LIGHT AND CHECK ENGINE LIGHT SUDDENLY APPEARED. THE SPEED OF THE CAR WENT FROM 45 MPH TO 0 IN AN INSTANT. THEN THE ENTIRE CAR POWERED OFF. I MANAGED TO PULL OVER TO THE SHOULDER AS THIS HAPPENED AND NOT BEING ABLE TO ACCELERATE AT ALL. I TURNED THE CAR ON AGAIN WITH KEYS IN IGNITION. STARTED TO DRIVE AND THE SAME SERIES OF EVENTS HAPPENED AGAIN AND MY CAR COMPLETELY POWERED OFF. I GOT MY CAR TOWED TO FORD MALCOLM CUNNINGHAM ON 8/26/13. THEY CONFIRMED IT WAS THE THROTTLE BODY THAT CAUSED THE ISSUES. I PURCHASED EXTENDED WARRANTY ON MY CAR WHICH ONLY COVERED THE ACTUAL PART AND NOT THE LABOR TO REPLACE THE THROTTLE BODY. THE DEALERSHIP SERVICE REP, [XXX], SAID THAT THEY RECOMMENDED I ALSO FLUSH THE ENGINE BECAUSE THEY HAVE SEEN THIS IS RELATED TO THE THROTTLE BODY ISSUE. SHE ALSO SAID THE THROTTLE BODY ISSUE IS A COMMON PROBLEM WITH FUSIONS AND ESCAPES, AS SHE HAD ANOTHER PERSON IN THERE FOR THE SAME ISSUE ON AN ESCAPE. FORD NEEDS TO REALIZE THIS IS EXTREMELY UNSAFE AND ISSUE A RECALL ASAP! I CANNOT BELIEVE MY CAR IS PRACTICALLY NEW AND I'M OUT OF POCKET $400, WHILE FORD DOESN'T TAKE ANY RESPONSIBILITY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR