2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: air bags
436 reports, newest first. Show all
Air bags, Oct 26, 2017
TAKATA RECALL, WE CONTACTED OUR FORD DEALER SEVERAL TIMES ABOUT THIS AND THEY STATED THEY ARE WAING FOR PARTS. THEY HAVE TOLD US THIS ON SEVERAL OCCASIONS. WE FEEL THIS IS A VERY DANGEROUS RECALL AND SHOULD BE HANDLED AS SUCH.
Air bags, Oct 26, 2017
TAKATA RECALL
Air bags, Oct 26, 2017
TAKATA RECALL
Air bags, Oct 26, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEBERT'S TOWN AND COUNTRY FORD LINCOLN (405 INDUSTRIAL DR, MINDEN, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 25, 2017
TAKATA RECALL SHOULD BE RESOLVED IMMEDIATELY VIA AUTO DEALER SAM GALLOWAY FORD, FORT MYERS, FL DUE TO THE FACT VEHICLE IS EXPOSED TO HIGH HEAT, HIGH HUMIDITY CONDITIONS. YET, SINCE JANUARY 2017 THEY HAVE DONE NOTHING. AND STILL REFUSE TO REPAIR AND/ OR REPLACE AFFECTED AIRBAG. THIS SHOULD NOT BE AN OUT OF POCKET EXPENSE TO VEHICLE OWNER. TK HOLDINGS INC. CIVIL LAWSUIT SHOULD NOT AFFECT VEHICLE OWNER BECAUSE AIRBAG DEFECT MAY CAUSE SERIOUS INJURY AND/ OR DEATH.
Air bags, Oct 25, 2017
TAKATA RECAL____ OK CALLED FORD, RECALL HAS BEEN OUT FOR 10 MONTHS AND NO FORD HAS THE PARTS FOR THE AIRBAG RECALL , THAT IS A MAJOR SAFETY PROBLEM
Air bags, Oct 25, 2017
TAKATA RECALL. RECEIVED NOTICE THAT AIRBAG WAS UNDER RECALL. DROPPED BY FORD DEALERSHIP AND WAS NOTIFIED THAT THEY DO NOT HAVE A DATE AS TO WHEN THE REPLACEMENT AIRBAG WILL BE BACK IN STOCK. MY SON IS DRIVING THIS VEHICLE DAILY TO COLLEGE AND I AM WORRIED THAT THE AIRBAG WILL DEPLOY UNEXPECTEDLY WHILE HE'S DRIVING.
Air bags, Oct 25, 2017
TAKATA RECALL NOTHING YET
Air bags, Oct 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MALL OF GEORGIA FORD (4525 NELSON BROGDON BLVD NE, BUFORD, GA 30518) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/2/18*JB
Air bags, Oct 25, 2017
THERE IS AN ACTIVE RECALL DATING BACK TO JANUARY 10, 2017 AND STILL NO REMEDY FOR THIS. SEE ATTACHED.
Air bags, Oct 24, 2017
TAKATA RECALL
Air bags, Oct 24, 2017
TAKATA INFLATORS. I AM PART OF THE RECALL EFFECTING TAKATA INFLATORS. I HAVE CONTACT MULINAX APOPKA A FEW TIMES AND THEY DO NOT HAVE STOCK OF THIS PART
Air bags, Oct 23, 2017
TAKATA RECALL-NOT RESOLVED IN TIMELY MANNER. A NOTICE WAS SENT TO ME IN MARCH 2017, NOTHING HAS BEEN DONE ABOUT THIS, MY FAMILY AND I ARE RIDING AROUND IN A TICKING TIME BOMB! UNABLE TO GET IN TOUCH WITH ANYONE WITH TK HOLDINGS INC OR FIND ANY INFO ON HOW TO GET MY AIRBAG REPLACED, THEY JUST HAVE RECORDINGS AND SEND YOU TO NOWHERE
Air bags, Oct 23, 2017
RECALL
Air bags, Oct 23, 2017
I RECEIVED THE SAFETY RECALL NOTICE 17S01 / NHTSA RECALL 17V-024 IN MARCH 2017. IT IS NOW 10/23/17 AND I STILL CANNOT FIND A FORD DEALERSHIP THAT HAS THE PARTS TO FIX THE PROBLEM. I JUST RECEIVED NOTICE THAT TAKATA IS FILING BANKRUPTCY AND THAT I SHOULD FIND A DEALERSHIP TO FIX IT. UNFORTUNATELY ALL FORD DEALERS IN THE RALEIGH AREA SAY THAT THEY STILL DON'T HAVE PARTS.
Air bags, Oct 23, 2017, crash
TAKATA RECALL.....THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND NO PARTS HAVE BEEN PROVIDED TO CORRECT THE PROBLEM 10 MONTHS LATER. I WAS HIT FROM BEHIND IN AUGUST AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS MOVING WHEN HIT FROM BEHIND WHEN EXITING A RAMP TO TURN ONTO A MAJOR ROAD.
Air bags, Oct 20, 2017
TAKATA RECALL
Air bags, Oct 20, 2017
TAKATA RECALL - FORD HAS SENT LETTER OF RECALL IN FEBRUARY OF 2017. THEY HAVE ORDERED REPLACEMENT PARTS AND THAT IS WHERE IT STANDS AS OF OCTOBER 20, 2017 . FORD HASN'T BEEN ABLE TO SUPPALY PARTS TO MY FORD DEALER IN DADE CITY FLORIDA. I HAVE HAD NO VEHICLE MALFUNCTION ONLY WAITING TO GET THE RECALL FIXED. IT IS THE AIR BAG ON THE PASSENGER SIDE ONLY I HAVE BEEN INFORMED.
Air bags, Oct 20, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF THE TK SETTLEMENT LETTER AND NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DON JENKINS CAROLINA FORD, 3217 N MAIN ST, FUQUAY VARINA, NC 27526) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/1/18*JB
Air bags, Oct 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (MAC HAIK FORD LINCOLN, 7201 N INTERSTATE HWY 35, GEORGETOWN, TX, 78628) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 19, 2017
"TAKATA RECALL"-SARASOTA FORD DEALERSHIP HAS INDICATED TO ME THAT THE FORD MANUFACTURER DOES NOT YET HAVE THE REPLACEMENT PARTS AVAILABLE DESPITE THE RECALL ORDER BEING ISSUED IN JANUARY 2017 (17VO24).
Air bags, Oct 19, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WENT TO A LOCAL DEALER (SARASOTA FORD, 707 S WASHINGTON BLVD, SARASOTA, FL 34236) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN VIN CORRECTED UPDATED 8/1/18*JB VIN CORRECTED, UPDATED 7/31/18*JB
Air bags, Oct 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GREENWAY FORD LOCATED AT 9001 E COLONIAL DR, ORLANDO , FL WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Air bags, Oct 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SAM GALLOWAY FORD LINCOLN AT (239) 936-2193 (1800 BOY SCOUT DR, FORT MYERS, FL 33907) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Steering, Air bags, Oct 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE IN THE STEERING AREA. THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 68,000.