2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: air bags
436 reports, newest first. Show all
Air bags, Aug 19, 2019, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 30 MPH AND THE CONTACT WAS ABOUT TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT KNOW IF THE THE OTHER TWO OCCUPANTS OF THE OTHER VEHICLES WERE INJURED. THE CONTACT MENTIONED BEING SLIGHTLY BLACKED OUT AFTER THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT'S SON IN LAW DROVE THE VEHICLE BACK TO THE CONTACT'S RESIDENCE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,061.
Air bags, Aug 18, 2019
TAKATA RECALL: JUST PURCHASED 2 MONTHS AGO A 2012 FORD FUSION. I RECEIVED A RECALL NOTICE IN THE MAIL FOR THE AIRBAGS BEING RECALLED. NO PROBLEMS LEADING UP TO MY AIRBAG LIGHT GOING ON AND STAYING ON UNTIL THE DAY DRIVING IT CAME ON AND WONT GO OFF, EVEN AFTER FORD PUT THE NEW AIRBAG IN. I WOULD LIKE THIS FIXED.
Air bags, Jul 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED HALL FORD NEWPORT NEWS AT 877-398-2216 (LOCATED AT 12896 JEFFERSON AVENUE, NEWPORT NEWS, VA 23608) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jun 24, 2019
I HAVE A RECALL ON MY AIRBAG
Air bags, Jun 20, 2019
THE AIRBAG SYSTEM WAS RECALLED BUT THE AIRBAG LIGHT REMAINED ON.
Air bags, Jun 20, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). EMPIRE FORD OF NEW BEDFORD (395 MT PLEASANT ST, NEW BEDFORD, MA 02746, (508) 996-5611) INDICATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST FOR THE PART FOR MONTHS. THE DEALER WAS CONTACTED FOR SEVERAL MONTHS AND PROVIDED THE PART FOR THE RECALL REPAIR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jun 13, 2019
TAKATA RECALL. WHEN FIXING THE AIRBAG PROBLEM THEY RETURN MY CAR WITH EVERYTHING BROKEN THAT THEY TOUCHED PARTS WERE BROKEN AND DAMAGED . FORD ATTEMPTED TO FIX SOME OF THE ITEMS BUT ALSO MADE THEM WORSE WHEN THEY REPAIRED MY DASHBOARD BUT THEY WILL NOT FIX THE REMAINING ITEMS $6000 APPROXIMATELY IN PARTS ALONE .
Air bags, Jun 12, 2019
TAKATA RECALL - IN FEB 2019, FORD HEADQUARTERS SENT ME A LETTER TELLING ME TO SCHEDULE MY RECALL REPAIR. ON MAR. 11 I TRIED TO DO SO AND WAS PUT ON A "WAITING LIST" FOR PARTS. THIS WEEK I RECEIVED ANOTHER LETTER FROM FORD. IT SAID, "PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." BUT THE DEALER SAYS IT DOESN'T HAVE ANY, THAT THERE ARE 125 PEOPLE AHEAD OF ME ON THE LIST AND THAT "FIRST AVAILABLE" IS THE END OF AUGUST. AT THAT RATE I DOUBT THEY'LL HAVE PARTS FOR ME THIS YEAR. FORD IS GIVING OUT FALSE INFO IN SAYING"PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." ARE THEY GIVING YOUR AGENCY ACCURATE INFO?
Air bags, Jun 10, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED INSKEEP FORD AT 317-462-147 (LOCATED AT 2651 W MAIN ST, GREENFIELD, IN 46140) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Other or unspecified, May 31, 2019
TAKATA RECALL - FORD DEALERSHIP HAS FAILED TO FIX THIS CARS AIRBAG. I'VE MADE NUMEROUS APPTS THAT HAVE EITHER BEEN CANCELLED OR FORGOTTEN BY THE DEALERSHIP DUE TO UNAVAILABLE PARTS, OR HUMAN ERROR. IVE BEEN TOLD THE PARTS WERE ON ORDER, THE PARTS WERE UNAVAILABLE, THERE WERE FAR TOO MANY RECALLS AND THE DEALERSHIP COULDNT MERT THE DEMAND, AND ALSO COMPLETELY FORGOTTEN ALTOGETHER! DEALERSHIP WAS SUPPOSED TO CALL US TO FIX THIS AFTER FAILED APPOINTMENTS AND NEVER FOLLOWED THROUGH. MY CAR WAS JUST UPDATED WITH A $300 VALUE LOSS BECAUSE OF IT. THIS CAR IS COMPLETELY PAID OFF.
Steering, Air bags, Electronic stability control (ESC), May 29, 2019, crash
HIT A DEER AND THE AIR BAG DID NOT DEPLOY. MOVING AT 45 MPH SOMETIMES ON START UP STEERING ASSIST DOESN'T COME ON - PARKED TODAY (05.29.19) ADVANCETRAC LIGHT CAME ON AND THE CAR IS MAKING GROWLING TYPE NOISES.- DRIVING PARKING LOTS AND STREETS
Air bags, May 29, 2019
NO
Air bags, May 16, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, May 10, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED THE FREEHOLH FORD DEALER (732-462-3131, 8570, 3572 U.S. 9, FREEHOLD, NJ 07728) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Air bags, May 8, 2019
STEERING WHEEL HAS BEEN RIGHT FOR A LITTLE MORE THAN A MONTH. DEALERSHIP IS UNABLE TO HELP ME AND I AM STILL MAKING PAYMENTS ON A VEHICLE THAT HAD A RECALL. 'TAKATA INFLATOR' I HAVE AN OPEN RECALL FOR MY AIRBAGS. I NEED ANSWERS ON WHAT TO DO NEXT, SELLING A CAR WITH AN OPEN RECALL SHOULD BE ILLEGAL.. I TAKE MY KIDS TO SCHOOL EVERY MORNING. PLEASE HELP!!!
Air bags, May 3, 2019
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Air bags, Apr 30, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO PARK HAWAII (828 FORT STREET MALL #310, HONOLULU, HI 96813, (808) 536-6112) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Air bags, Apr 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROTH FORD (3200 LIBRARY ROAD, CASTLE SHANNON, PA 15234, (412) 881-0001) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 22, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOVI MOTORS INC. (263 TOMPKINS ST, CORTLAND, NY 13045, (607) 756-2801) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 16, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILL MARINE FORD (1182 W MAIN ST, WILMINGTON, OH 45177, (937) 382-3858) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 15, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARK THOMAS FORD (3098 STATE RTE 5, CORTLAND, OH 44410, (330) 638-1010) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN FORD DEALER IN CANBY, OREGON AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 10, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (LOCATED AT 420 CABOT ST, BEVERLY, MA 01915, (888) 865-9541) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD (2351 RTE 9W, RAVENA, NY 12143, (518) 756-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 8, 2019
TAKATA RECALL MY CAR WAS RECALLED BUT MY DEALER "KEN WILSON FORD" IN CANTON NORTH CAROLINA DOES NOT HAVE THE PART. AFTER ATTEMPTING TO HAVE THE REPAIR COMPLETED THE SERVICE MANAGER JAY TOLD ME TO CONTINUE USING THE VEHICLE AND I WOULD BE CONTACTED IN THE FUTURE IF A PART BECAME AVAILABLE. MY CONCERN IS SINCE THERE WAS NO MENTION OF A SAFETY ISSUE BY THE SERVICE MANAGER THAT THE REPAIR WILL NOT BE PROPERLY DONE ONCE THEY DO HAVE THE PARTS. CAN YOU HELP ME FIND SOMEONE WE CAN TRUST TO MAKE THE REPAIR PROPERLY ONCE PARTS ARE AVAILABLE?