2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: air bags
436 reports, newest first. Show all
Air bags, Oct 31, 2018
TAKATA RECALL. I DO NOT WANT TO WAIT TO SEE IF MY AIRBAGS ARE DEFECTIVE UPON AN ACCIDENT HAPPENING. I WOULD LIKE THEM CHECKED OR REPLACED NOW. WHY SEND THE INFORMATION IN THE MAIL TO ME ON 10/30/2018 THAT MY CAR COULD HAVE DEFECTIVE AIRBAGS AND NOT HAVE THEM AT LEAST CHECKED OUT? GET REAL; MAKES NO SENSE. WHY CAUSE THIS WORRY TO SOMEONE AND NOT CORRECT IT?
Air bags, Oct 31, 2018
IT'S BEEN ALMOST TWO YEARS SINCE THE RECALL WAS ISSUED, AND STILL NO WORD ON WHEN MY DANGEROUS TAKATA AIRBAGS WILL BE REPLACED.
Air bags, Oct 30, 2018
"TAKATA RECALL"
Air bags, Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMET GOSCH FORD (150 CARRIAGE CIRCLE, HEMET, CALIFORNIA 92545 (951) 396-7250) WAS MADE AWARE OF THE RECALL IN OCTOBER OF 2018 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE IN DECEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED PROBLEM HAS NOT BEEN RESOLVED AFTER 2 YEARS. *JB
Air bags, Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION FORD UNION CITY (4355 JONESBORO ROAD, UNION CITY, GEORGIA 30291, (770) 674-6075) AND ALLAN VIGIL FORD OF FAYETTEVILLE, INC. (275 GLYNN STREET NORTH, FAYETTEVILLE, GEORGIA 30214, (770) 461-1151) WERE MADE AWARE OF THE RECALL IN 2012 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 30, 2018
TAKATA RECALL - AUTO RECALLED 01/10/2017 AND STILL NOT RESOLVED AS OF 10/30/2018.
Air bags, Oct 30, 2018
TAKATA RECALL LETTER WAS ORIGINALLY RECEIVED ON MARCH 2017 SO I CONTACTED MY FORD DEALERSHIP IN FRESNO AND I WAS TOLD BY FORD THAT THE PARTS WERE NOT IN AND THAT THEY WOULD CONTACT ME WHEN THEY WERE IN. I CALLED FORD A FEW TIMES AFTER THAT AND I WAS STILL TOLD THAT THE PARTS WERE NOT IN. I THEN RECEIVED A LETTER FROM FORD IN MAY 2018 STATING THAT THE PARTS FOR THE AIRBAG WERE STILL NOT IN AND THAT THEY WOULD NOTIFY ME WHEN THEY CAME IN. AS OF TODAY, OCTOBER 30, 2018, I STILL HAVE NOT HEARD FROM FORD REGARDING THE PARTS. IN THE MEANTIME, MY LIFE AND OTHERS WHO ARE PASSENGERS IN MY VEHICLE COULD BE IN GREAT DANGER OF I WERE IN AN ACCIDENT. THESE PARTS SHOULD HAVE COME IN A LONG TIME AGO WHEN I RECEIVED THE 1ST RECALL NOTICE. IT IS NOW A YEAR AND A HALF LATER AND STILL NO PARTS ARE AVAILABLE. THIS IS ABSOLUTELY RIDICULOUS!
Air bags, Oct 29, 2018
TAKATA RECALL FORD HAS SEND A RECALL ON MARCH 2017 AND AS OF TODAY, OCTOBER 29TH 2018 HAS NOT YET PROVIDED REPLACEMENT OF THE DEFECTED AIRBAG. FURTHERMORE IS REFUSING TO ADDRESS A DASHBOARD LIGHT OF THE PASSENGER AIRBAG, SAYING THAT IT IS NOT RELATED TO THE RECALL.
Air bags, Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE NICK NICHOLAS FORD INC (352-726-1231, 2901 FL-44, INVERNESS, FL 34453) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 29, 2018
TAKATA RECALL HAS NOT BEEN IN A TIMELY MANNER. MY FIRST NOTICE WAS BACK IN MARCH 2017. GET THE RUN AROUND FROM THE DEALERSHIP EVERY TIME I CALL THEM AND ALSO RECEIVED NOTICES IN THE MAIL ABOUT THE RECALL. THAT IS MY ONLY CAR I OWN TOLD THE DEALERSHIP THAT SO HE SAID KEEP CALLING TO SEE IF THE PART IS IN NOTHING YET HAS BEEN DONE.
Air bags, Oct 29, 2018
TAKATA RECALL. I HAVE RECEIVED SEVERAL RECALL NOTICES IN MAIL. I CONTACT DEALER,BUT THEY JUST BLOW ME OFF AND TELL ME THEY WILL CALL ME WHEN READY. IT'S BEEN OVER A YEAR.
Air bags, Oct 28, 2018
TAKATA RECALL - I RECEIVED A RECALL NOTICE ON THIS VEHICLE DUE TO THE AIRBAGS IN MARCH OF 2017. WHEN I TOOK THE VEHICLE IN, THEY TOLD ME THAT THERE WERE NO RECALL PARTS AVAILABLE AND THEY DID NOT KNOW IF THEY EVER WOULD BE AVAILABLE. THUS I'M STILL DRIVING THE CAR WITH DEFECTIVE AIRBAGS.
Electrical system, Air bags, Oct 28, 2018
I SCHEDULED FOR MY RECALL REPAIR TO BE DONE, WHICH WAS SUPPOSED TO BE FREE..I WAS FORCED TO PAY 140 FOR A FULL DIAGNOSISTCS, WHICH I NEVER REQUESTED I SIMPLY INFORMED THE DEALERSHIP I ONLY WANTED THE RECALL REPAIR WORK DONE TO MY CAR.. WHICH NEVER WAS REPAIRED FOR MY RECALL THEY CHARGED ME 140 FOR A DIAGNOSTIC AND TOLD ME THAT MY RECALL ITEM WASN'T AVAILABLE BELOW I WILL PROVIDE YOU WITH THE APPOINTMENT INFORMATION AS WELL AS MY PERSONAL EMAIL STATEMENT REGARDING THE FRAUDULENT FEE OF 140 FOR DIAGNOSTIC
Air bags, Oct 27, 2018
TAKATA RECALL
Air bags, Oct 27, 2018
THEY CONTACTED US ABOUT THE RECALL BUT PARTS ARE NOT AVAILABLE. WE HAVE DRIVING THIS CAR EVERYDAY CAUSE IT'S OUR ONLY WAY OF GOING WHEN IS IT GOING TO GET FIXED AND WHAT DO WE DO IF AN ACCIDENT OCCURS WITH THESE AIRBAGS BEING DEFECTIVE.
Air bags, Oct 26, 2018
LONG TIME GETTING PART- YES FORD PAYING FOR RENTAL-HOWEVER MY CAR GETTIN A STANDING TOO LONG SMELL, HARDER TOO START BATTERY GETTIN LOWER ETC- NOT GOOD FOR MY CAR. WANTS ME TO SIGN PAPER SAYING I WILL TAKE CARE OF CAR- HOW CAN I DO THIS. AT MY HOME MOBILE AL
Air bags, Oct 26, 2018
TAKATA RECALL I RECEIVED A RECALL LETTER BUT HAVE NOT RECEIVED REPLACEMENT TO CORRECT THE PROBLEM IN A TIMELY MANNER. IN FACT, IT HAS BEEN OVER A YEAR SINCE I WAS NOTIFIED. I KEEP RECEIVING THE SAME STUPID ANSWER WHEN CHECKING ON IT: "PARTS ARE NOT AVAILABLE. YOU WILL RECEIVE ANOTHER LETTER FROM FORD WHEN TO HAVE IT REPAIRED". HOW CAN FORD CONTINUE TO MAKE FUSIONS WITH AIR BAGS FOR NEW CARS? IT IS IMPORTANT THAT THEY REPLACE THE ONES IN RECALLED VEHICLES, TOO!
Air bags, Oct 25, 2018, crash
FORD DEBERA LOS AIRBAGS DE MI FORD FUSION 2012 EN 2017. NO LO HA HECHO (POR LO MENOS, NO EN MI CASO). DOS REPARACIONES MS, QUE EN MI CASO TAMPOCO HA HECHO. LAS REPARACIONES QUE POR MANDATO FEDERAL FORD NO HA HECHO SON: NMEROS DE ACCIN DEL CAMPO DE SERVICIO 16B38 Y 13N03; NMERO DE RETIRO DE NHTSA: 17V024. ACABO DE TENER UN ACCIDENTE EN MI FORD FUSION 2012 (FUI CHOCAD, COMO CONSTA EN LOS EXPEDIENTES DE LOS SEGUROS DEL OTRO CHOFER Y MO). PESE A LO VIOLENTO DEL IMPACTO, QUE DEJ MI AUTO IRREPARABLE, LOS AIRBAGS NO SE ABRIERON. YO VIAJABA CON MI ESPOSA Y MI NIETA DE DOS AOS. POR NO ABRIRSE LOS AIRBAGS, MI ESPOSA Y YO SUFRIMOS DAOS FSICOS, MI NIETA, PSICOLGICOS. FORD DEBE RESPONDER E INDEMNIZARNOS POR ESTOS DAOS FSICOS QUE SE PUDIERON EVITAR SI EL DEALER Y EL PROPIO FABRICANTE HUBIESEN ATENDIDO MIS OPORTUNOS RECLAMOS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM '
Air bags, Oct 25, 2018
TAKATA RECALL I HAVE A FORD FUSHION SEL AND EVER SINCE I BOUGHT THIS CAR THE PASSENGER SIDE AIR BAG LIGHT NEVER GOES OFF NOBODY SEEMS TO WANT TO DO ANYTHING ABOUT THIS .. WHAT STEPS DO I NEED TO TAKE TO HAVE THIS ADDRESSED I AM NOT SURE IF THESE ARE T HE AIR BAGS IN MY CAR BUT THERE IS ALOT OF PEOPLE OUT THERE COMPLAINING OF SAME THING SAME MAKE AND MODEL
Air bags, Oct 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD LINCOLN OF QUEENS BOULEVARD (13948 QUEENS BLVD, JAMAICA, NY 11435, (718) 657-8888) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PROVIDED REFERENCE NUMBER: 16073947. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 18, 2018
TAKATA RECALL. I HAVE HAD NO COMMUNICATION FROM THE FORD MOTOR COMPANY REGARDING WHEN PARTS WILL BE AVAILABLE FOR REPLACING THE PASSENGER SIDE AIRBAG. MY CAR HAS BEEN SITTING IN MY GARAGE FOR A MONTH AND A HALF NOW. MY LOCAL DEALERSHIP HAS NO CLUE AS TO WHEN PARTS WILL BE AVAILABLE. THIS IS A TOTALLY UNACCEPTABLE SITUATION AS I CANNOT DRIVE, SELL OR TRADE MY CAR IN THIS SITUATION. I WOULD LIKE TO KNOW WHAT IS BEING DONE TO MAKE THESE PARTS AVAILABLE AND WHEN. I WOULD APPRECIATE HELP AND A RESPONSE IN THIS MATTER.
Air bags, Oct 17, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CASA FORD (5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 9, 2018
I CHECKED ONLINE TO SEE IF THERE WERE ANY RECALL NOTICES FOR MY 2012 FORD FUSION, TO WHICH I FOUND AN OPEN RECALL FOR THE PASSENGER AIR BAG. I TOOK IT TO THE DEALER AND THEY SAID THEY DON'T HAVE THE PART YET BUT THAT I AM NOT ABLE TO USE MY CAR FOR SAFETY REASONS AND SO THEY PUT ME IN A RENTAL UNTIL IT'S FIXED. IT'S BEEN OVER A MONTH AND A HALF AND THERE'S STILL NO PART OR COMMUNICATION ABOUT TIMING AND THE RENTAL IS MUCH SMALLER THAN MY CAR AND VERY INCONVENIENT WITH MY CURRENT FAMILY SITUATION.
Air bags, Oct 8, 2018
TAKATA RECALL - I AM TIRED AT BEING STRUNG ALONG BY FORD. EVERY MONTH FOR OVER A YEAR I HAVE CALLED TO SEE WHEN PARTS WILL BE AVAILABLE AND THE ANSWER IS ALWAYS "NEXT MONTH" OR "BY THE END OF THE CURRENT QUARTER." MY UNDERSTANDING IS THEY ARE UNDER AN NHTSA ORDER TO HAVE HAD THE PARTS AVAILABLE BY DEC 2017. THEIR CORPORATE CUSTOMER SUPPORT CALL CENTER IS NOT VERY HELPFUL. NHTSA NEEDS TO PUT MORE PRESSURE ON FORD.
Electrical system, Air bags, Oct 4, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING THE VEHICLE, THE ADVANCE TRACK AND AIR BAG WARNING INDICATORS WERE PERMANENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2568 RANGE PARK DRIVE, DENHAM SPRINGS, LA 70726, (225)-490-7649) WHERE IT WAS DIAGNOSED THAT THE RESTRAINT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE RESTRAINT CONTROL MODULE WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (SEAT BELTS). THE MANUFACTURER PROVIDED CASE NUMBER: CSA15903459. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 145,000.