2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: air bags
436 reports, newest first. Show all
Air bags, Sep 27, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE LOCAL DEALER (HENNESSY LINCOLN FORD, 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 21, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HOLLINGSWORTH RICHARDS FORD, 7787 FLORIDA BLVD, BATON ROUGE, LA 70806, (877)-819-1417) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 20, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (LOCATED AT 7311 AIRPORT BLVD, MOBILE, AL 36608, (888) 241-4640), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED GEWEKE FORD AT 530-821-2121 (LOCATED AT 871 E ONSTOTT RD, YUBA CITY, CA 95991) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED BATTERY DIED FROM NOT BEING DRIVEN. UPDATED 11/8/18*JB
Air bags, Aug 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARLER FORD (888-314-7969, 22077 HIGHWAY 167, DRY PRONG, LA 71423) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 30, 2018
TAKATA RECALL - WE RECEIVED A RECALL NOTICE FROM FORD AND CONTACTED THE FORD DEALERSHIP IN JUNE 2018. WE WERE TOLD THAT THE DEALERSHIP WOULD HAVE THE PART TO FIX THE AIRBAG IN SEPTEMBER 2018, AND WE WERE GIVEN A RENTAL CAR IN THE MEANTIME. IT IS NOW 8/30/2018, WE CALLED THE DEALERSHIP TO FIND OUT WHEN WE CAN HAVE THE CAR FIXED AND WERE TOLD IT HAS BEEN PUSHED TO THE 4TH QUARTER, SO NOW SOMETIME IN OCTOBER - DECEMBER 2018. THE CAR IS SITTING IN OUR DRIVEWAY, NOW WITH A DEAD BATTERY, AND WE PLANNED TO GIVE IT TO OUR NEWLY LICENSED 16-YEAR-OLD. THIS HAS BEEN AN UNREASONABLE AMOUNT OF TIME AND IS CAUSING MY FAMILY HARDSHIP.
Air bags, Aug 27, 2018
TAKATA RECALL THIS HAS BEEN GOING ON FOR OVER 1 1/2 YEARS AND I CANT SELL THE CAR BECAUSE OF THIS RECALL!! WHEN WILL THEW PARTS BE AVAILABLE?? ITS BEEN TO LONG ALREADY FORD SHOULD BE MADE RESPONSIBLE TO BUY THESE BACK !!
Air bags, Aug 27, 2018
TAKATA RECALL I HAVE MADE NUMEROUS ATTEMPTS WITH THE DEALER TO REMEDY THIS; DEALER "CANNOT GET PARTS/WAITING ON PARTS". FORD HAS GIVEN AUTHORITY FOR ME TO HAVE A RENTAL CAR, BUT I AM PAYING ON MY FORD FUSION, THAT IS A HAZARD TO PASSENGERS. THIS IS UNACCEPTABLE! HONDA AND TOYOTA OWNERS SEEM TO HAVE HAD FIRST PREFERENCE IN THIS MATTER.
Air bags, Aug 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (CORNING FORD, 2280 SHORT DR, CORNING, CA 96021, 530-824-5434) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT *TR
Air bags, Aug 24, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ROBIN FORD (2801 MAIN ST, JEANERETTE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THERE HAD BEEN NO CRASHES AND THE LETTER SHOULD BE IGNORED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Vehicle speed control, Aug 23, 2018, crash
TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE PARKING THE VEHICLE IN A PARKING SPACE, THE VEHICLE SURGED AT AN UNKNOWN SPEED, DROVE OVER A CONCRETE MEDIAN, AND CRASHED INTO TWO PLASTIC TANKS. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED TO A DEALER TO BE DIAGNOSED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY, INVESTIGATED THE FAILURE, AND DETERMINED THAT IT WAS DESTROYED. THE DRIVER SUSTAINED INJURIES TO THE NECK, COLLAR BONE, SCARRING TO THE LEFT HAND, LEFT WRIST, AND LEFT ARM AS WELL AS CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. THE FRONT PASSENGER ALSO SUSTAINED CHEST PAINS FROM THE SEAT BELT RESTRAINING TIGHTLY. BOTH OCCUPANTS RECEIVED MEDICAL TREATMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *TT THE CONSUMER STATED THE POLICE REPORT STATEMENT WAS INCORRECT. *JS
Air bags, Aug 23, 2018
TAKATA RECALL THERE SEEMS TO BE TOO GREAT A DELAY IN IMPLEMENTING THIS SERIOUS RECALL ON MY AUTOMOBILE. THE DEALER SAYS THEY HAVE NOT YET RELEASED THE FIX AND ARE ONLY WORKING ON 2006-2009 MODELS.
Steering, Air bags, Aug 7, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15441933. THE APPROXIMATE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).
Air bags, Aug 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BURNS FORD, 2001 CHARLOTTE HWY, LANCASTER, SC 29720, (888) 884-7519) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Air bags, Aug 2, 2018, crash
ON MAY 23, 2017 VEHICLE HYDROPLANED AND WENT DOWN AN EMBANKMENT. THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. IT WAS ON A CITY STREET. SUFFERED NUMBER 2 FRACTURE OF NECK
Air bags, Jul 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. REDLAND FORD INC. (1121 WEST COLTON AVE, REDLANDS, CALIFORNIA 92374) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Air bags, Jul 30, 2018
STEERING WHEEL LOCKED DOWN IN MY FRONT YARD, RIGHT FRONT LIGHT WENT OUT I WAS TOLD IT WAS A ELECTRICAL PROBLEM AND NOW IT IS THE PASSENGER AIRBAG NOW I AM AFRAID TO DRIVE THE CAR LONG DISTANCE
Air bags, Jul 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CRESCENT FORD TRUCK SALES INC., 6121 JEFFERSON HWY, ELMWOOD, LA 70123, (800)-575-8785) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 24, 2018, crash
SUBJECT VEHICLE WAS STOPPED ON A CITY STREET TO MAKE A TURN ANOTHER VEHICLE TRAVELING AT LEAST 35 MPH STRUCK SUBJECT VEHICLE IN REAR. SUBJECT VEHICLE REAR BUMPER AND TRUCK AREA CRUSHED IN ABOUT 18 INCHES. NONE OF THE AIR BAGS IN SUBJECT VEHICLE DEPLOYED. SUBJECT VEHICLE WAS REPAIRED. ONE YEAR LATER SUBJECT VEHICLE WAS TRAVELING SOUTHBOUND AT ABOUT 25 MPH ON SECONDARY HIGHWAY. ANOTHER VEHICLE TRAVELING NORTHBOUND AT ABOUT 25 MPH TURNED LEFT INTO SUBJECT VEHICLE. SUBJECT VEHICLE WAS STRUCK ON FRONT DRIVERS SIDE CONSISTING OF HEADLIGHT AREA AND QUARTER PANEL AREA IN FRONT OF LEFT FRONT TIRE. NONE OF THE AIRBAGS IN SUBJECT VEHICLE DEPLOYED. ALL AIRBAGS IN OTHER VEHICLE DEPLOYED.
Air bags, Jul 22, 2018
I RECEIVED A RECALL NOTICE REGARDING THE PASSENGER AIRBAG AND THAT I WAS ELIGIBLE FOR A RENTAL CAR UNTIL FORD HAS MY PART. UNFORTUNATELY FORD SAN LEANDRO RENTS FROM ENTERPRISE RENTAL CAR AND I CAN NOT RENT FROM THERE. WHEN I TOLD THE SERVICE MANAGER THE DEAL HE WAS VERY RUDE AND STATED HE WAS SORRY HE COULD NOT DO ANYTHING FOR ME AND HE HAD NO LOANER FORD CARS AT HIS LOCATION. I ASKED HIM WAS I JUST SUPPOSED TO DRIVE MY CAR THAT IS DANGEROUS HE TOLD ME YES BECAUSE IT WAS MY FAULT THAT I COULD NOT RENT FROM THAT RENTAL COMPANY. I STARTED THAT JOURNEY AT 9 AM AND BY 2 PM I CALLED ALL FORD STORES IN THE BAY AREA CALIFORNIA AND NO ONE HAD FORD LENDER CARS. AT HILLTOP FORD IN RICHMOND, CA AFTER FEELING SO DEFEATED I CALLED THEM AND THEY STATED I WILL BE ABLE TO RENT FROM HERTZ AS WELL. WELL I CALLED ALL HERTZ RENTAL CAR LOTS AND THEY DO NOT CARRY A LOT OF FORD CARS AND NO ONE HAD ANY CARS ON THEIR LOT. THIS ALL HAPPENED IN MAY 2018 IT IS NOW JULY 2018 AND I HAVE NO RENTAL, THE AIRBAG IS NOT FIXED AND I'M STILL DRIVING THE CAR THAT STATES IF A ACCIDENT OCCURS THE AIRBAG WILL EXPLODE. I HAVE NO OTHER MEANS OF TRANSPORTATION AND I HAVE TO WORK AND MY GRANDMOTHER HAS CANCER WHICH I HAVE TO TAKE HER TO ALL HER APPOINTMENTS WHICH SHE IS SITTING IN THE PASSENGER SEAT. I'M AFRAID EVERY TIME I'M IN THE CAR OR MY GRANDMOTHER IS BUT WHAT AM I TO DO? NO ONE IS HELPING AND THERE ARE NO AVAILABLE CARS FOR ME. I PAY $371 EVERY MONTH FOR A CAR THAT IS DANGEROUS TO DRIVE AND NO ONE TO HELP WITH THIS. I EVEN CALLED FORD COMPANY AND ONE OPERATOR STATED COULD I JUST DRIVE THE CAR SAFELY. IS THIS HOW FORD HANDLES CUSTOMER'S? IT'S NOT MY DOING THAT THE AIRBAG IS NOT EFFECTIVE AND ITS NOT YOUR FAULT ABOUT ME NOT RENTING THE CAR BUT AT LEAST FIX MY CAR OR I SHOULD BE ABLE TO TRADE IT IN
Air bags, Jul 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOE MYERS FORD, 16634 NORTHWEST FWY, HOUSTON, TX 77040, 713-766-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 13, 2018
TAKATA RECALL SINCE AT LEAST 2016, FORD MOTOR COMPANY HAS NOTIFIED ME ABOUT THE TAKATA AIRBAG RECALL. I HAVE CONTACTED MY LOCAL DEALER AND THE NUMBERS FOR FORD CORPORATE ON SEVERAL OCCASIONS AND HAVE BEEN INFORMED THE PARTS ARE STILL NOT IN. I HAVE A SON WITH SPECIAL NEEDS, AND AM IN CHARGE OF ALL TRANSPORTATION FOR HIM AND HIS STAFF. I DO NOT FEEL COMFORTABLE DRIVING WITH SOMEONE IN THE PASSENGER SEAT, AND THUS, THE LACK OF THIS PART HAS SEVERELY NEGATIVELY IMPACTED MY SON'S QUALITY OF LIFE AND INCONVENIENCED SCHEDULING TREMENDOUSLY. I LOVE MY CAR COMPLETELY, BUT SOMETHING NEEDS TO BE DONE ABOUT THIS RECALLED PART.
Air bags, Jul 12, 2018
FORD COMPANY SENT OUT A RECALL STATUS NHTSA RECALL NUMBER 17V024, PASSENGER AIRBAG INFLATOR REPLACEMENT ON JANUARY 10, 2017. IT IS NOW JULY 11, 2018 AND I HAVE NOT BEEN ABLE TO HAVE MY CAR SERVICE DUE TO NO PARTS. IHAVE BEEN CALLING EVERY WEEK AND I AM TOLD THAT THE REPLACEMENT PARTS HAVE NOT BEEN SENT BY FORD, CALL THE HEAD QUARTERS. I JUST WANT MY CHILDREN AND PASSENGERS TO BE SAFE IN MY CAR.
Air bags, Jul 3, 2018
I RECEIVED MY FIRST RECALL FOR THIS TAKATA AIRBAG RECALL BACK IN MARCH 2017, MEANWHILE THE RECALL WAS ACTUALLY FIRST PUT OUT IN JANUARY 2017. I WAS NOT OFFERED ANY REMEDY FOR THIS SITUATION UNTIL JUNE 2018 WHEN I WAS OFFERED A RENTAL CAR UNTIL PARTS ARE AVAILABLE. THE SOLUTION OFFERED BY FORD IN THE INTERIM WAS TO NOT DRIVE THE VEHICLE AND HAVE THE LARGEST PERSON SIT AS FAR BACK AS POSSIBLE IF THE CAR WAS TO BE USED IN THE PASSENGER SEAT. CURRENTLY, I AM STILL WAITING FOR REPLACEMENT PARTS AND MY CAR IS SITTING, AS I AM REQUIRED BY FORD TO NO LONGER DRIVE IT, BUILDING UP RUST AND OTHER PROBLEMS. TRULY UNACCEPTABLE THAT FORD HAS NOT BEEN HELD RESPONSIBLE FOR THE DANGER THEY HAVE PUT ALL OF THEIR CUSTOMERS IN. A DISGRACE!
Air bags, Jun 25, 2018
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS