2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: electrical system
177 reports, newest first. Show all
Electrical system, Dec 28, 2016
THE BLOWER MOTOR HAS FAILED 3 TIMES ON MY 2012 FUSION. THE FIRST WAS WHILE UNDER WARRANTY IN 2013, THE SECOND WAS JUST OFF WARRANTY IN 2015, AND THE LAST TIME WAS MAY 27, 2016. THE BLOWER MOTOR FAILED ON THE DAY OF MY SON'S HS SENIOR PROM. WHILE SCHULTZ FORD PROVIDED PRIORITY SERVICE TO HAVE THE REPAIR DONE IN 6 HOURS, IT COST ME OVER $700. THIS IS A CHRONIC PROBLEM THAT FORD SHOULD REPAIR AS A RECALL. I'M CROSSING MY FINGERS WHEN I NEED THE AC IN THE LAST SPRING OF 2017.
Electrical system, Dec 12, 2016
MY 2012 FORD FUSION LOSES ALL ELECTRICAL POWER WHILE DRIVING DOWN THE ROAD CAUSES THE ENGINE TO COMPLETELY SHUT OFF. DOES NOT MATTER THE SPEED YOU ARE GOING. TAKEN THIS TO FORD MANY TIMES AND SINCE IT IS A INTERMITTENT PROBLEM FORD NEVER FINDS ANYTHING WRONG. STARTED HAPPENING AROUND MILEAGE APPROX 4K MILES. IT HAS BEEN IN THE SHOP MANY TIMES. AND EACH TIME FORD TOLD ME NEXT TIME IT HAPPENS THEY WILL GET AN ENGINEER TO LOOK AT IT. IT HAPPENS AGAIN AND THEY NEVER GET AN ENGINEER THERE. THE LAST TIME IT HAPPENED WAS AT A STOP SIGN AND IT SHUT OFF WITH THE MILEAGE AT 73K. WE HAVE TO DRIVE IT CAUSE FORD WILL NOT DO ANYTHING ABOUT IT. NOW FORD SENT US A CUSTOMER SATISFACTION PROGRAM CASE [XXX] AND I AM GETTING HASSLED ON THE SERVICE. CALLED FORD CUSTOMER SERVICE WITH NO HELP. FORD DOES NOT CARE ABOUT YOUR SAFETY. AND THIS PROBLEM IN THE CAR WE ARE LUCKY THAT WE HAVE NOT BEEN IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Electrical system, Oct 18, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON RECENTLY OWNING THE VEHICLE, IT WAS DETERMINED THAT THERE WAS INTERNAL ELECTRICAL FAILURE WITH THE WIRES. THE WIRES BURNED INTERNALLY NEAR THE VENT CONTROLS FOR THE AIR CONDITIONING OR HEATING. THE CONTACT NOTICED THAT SMOKE EMITTED INTO THE VENTS AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT WAS NOT NOTIFIED BY THE INDEPENDENT DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Engine, Fuel/propulsion system, Oct 6, 2016
TAKATA INFLATOR: ON SEPTEMBER 23RD I WAS DRIVING TO WORK USING LOCAL STET AND ALL OF A SUDDEN MY CAR LOST ALL POWER, IT WOULD NOT ACCELERATE WHEN I HIT THE GAS. SEVERAL WARNING LIGHTS CAME ON INSIDE THE CAR INCLUDING THE ENGINE LIGHT. IT HAPPEN ONCE AGAIN ON OCT 5, 2016 WHILE DRIVING ON 408. THANK GOD THAT THE TRAFFIC WAS HEAVY AND I WAS ABLE TO PLACE THE CAR INTO PARK, TURN THE ENGINE OFF AND THEN ON AGAIN. I THE TRAFFIC WAS NOT HEAVY I COULD HAVE BEEN BADLY INJURED. I DID NOT NOTICE ANY RECALLS FOR THIS ISSUE. PLEASE DON'T LET SOMEONE LOOSE THEY LIFE BEFORE THE ISSUE IS FIXED
Steering, Electrical system, Sep 16, 2016
WHEN THE VEHICLE WAS IN MOTION, THE POWER STEERING ABRUPTLY STOPPED WORKING, DUE TO AN ELECTRICAL PROBLEM. OVER 400,000 FORD CARS WERE RECALLED FOR THIS PROBLEM, ALL MADE AT THE SAME LOCATION, DURING THE SAME TIME. OURS WAS NOT RECALLED, HOWEVER AND THEREFORE CREATED A VERY DANGEROUS SITUATION FOR US.
Steering, Electrical system, Sep 12, 2016
WITH NO CONSISTENCY IN TIMING, THE POWER STEERING HAS BEEN GOING OUT. I MAY BE DRIVING, TURNING OR WAITING AT A STOP LIGHT, ON CITY STREETS OR THE HIGHWAY. THIS PROBLEM STARTED IN MAY 2016, HAPPENING 1-2 TIMES PER MONTH. I TOOK IT INTO MY LOCAL FORD DEALER AND THEY SAID THERE WAS NOTHING WRONG. THEY THOUGHT IT COULD BE A PROBLEM WITH THE STEERING RACK, BUT WEREN'T SURE. THEY DENIED THAT MY VEHICLE WAS INCLUDED IN FORD'S RECALL OF SEVERAL 2011 AND 2012 FUSIONS FOR THE SAME PROBLEM. NOW (SEPTEMBER 2016), THE POWER STEERING IS GOING OUT 1-2 TIMES PER DAY. THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCTRAC" ERROR MESSAGES APPEAR. I FEEL THIS IS A SERIOUS SAFETY ISSUE FOR ME AND THE OTHER DRIVERS ON THE ROAD, AND FORD SHOULD BE RESPONSIBLE FOR THEIR DESIGN FLAW.
Electrical system, Fuel/propulsion system, Aug 23, 2016
I WAS IN NEW ORLEANS FOR A FAMILY REUNION. LEAVING THE REUNION MY CAR WOULDN'T START. I HAD A FRIEND TO CHECK IT AND POWER WASN'T GOING TO THE PUMP. WE CHANGED THE FUEL PUMP ASSUMING THAT IT HAD WENT OUT AND CHANGE FUSES TOO. AFTER THAT THINKING THAT EVERYTHING WAS OK, WHILE DRIVING TO WORK IN MORNING TRAFFIC GOING 45 TO 50 MPH. THE CAR STOPPED, I COULDN'T GIVE IT GAS OR ANYTHING. I HAD TO HURRY UP AND TURN A BLOCK AND SIT IN THE MIDDLE LANE. I TRIED TURNING THE KEY IT TURNED BUT DIDN'T START. I CHECKED THE FUSE AND BATTERY AND THAT DIDN'T WORK. I STAYED IN CAR FOR ABOUT 15 MINUTES BEFORE IT STARTED AGAIN. AFTER STARTING IT I THOUGHT EVERYTHING WAS OK I WAS WRONG. HAD TO WORK AND TRIED STARTING CAR IT WAS DOING THE SAME THING. I HAD IT TOWED TO A AUTO PART PLACE TO GET DIAGNOSED AND THE RESULTS CAME BACK STATING IT WAS THE FUEL PUMP. I HAD IT TOWED BACK TO MY HOME AND HAD ANOTHER FUEL PUMP INSTALL AND IT CONTINUED DOING THE SAME THING. I HAD MY CAR TOWED BACK TO AUTO PART PLACE AND THEY SAID THAT THE CAR WOULD START BUT THE ELECTRIC WOULD STAY TO THE FUEL PUMP. PLEASE HELP!!! NOW I DON'T TRUST MY CAR ANYMORE.
Electrical system, Jul 25, 2016
MY AC BLOWER WOULD TURN ON AND OFF RANDOMLY FOR A FEW WEEKS THEN IT WOULD TURN MOSTLY OFF AND NOT KICK BACK ON. THE LAST TIME IT CAME ON FOR ABOUT 20 MINUTES AND SHUT OFF WHEN I WAS TRAVELING OVER 4 HOURS IN 118 DEGREE WEATHER. THEN I HAD IT CHECKED OUT. THEY SAID THAT MY BLOWER MOTOR WIRES WERE BURNING, HAD A SHORT. AFTER FURTHER INVESTIGATION FOUND THAT THE WIRES AND CONNECTOR WERE SEVERELY MELTING AND FUSING TOGETHER AND WAS CAUSING IT TO TURN OFF. HAD TO HAVE IT REPAIRED AS SOON AS POSSIBLE, AS THIS PROBLEM COULD CAUSE A FIRE.
Electrical system, Structure, Jul 18, 2016
I WAS UNABLE TO UNLATCH THE DRIVER SIDE DOOR FROM INSIDE AFTER COMING TO A COMPLETE STOP NEITHER WITH ENGINE OFF NOR WITH KEY ON. I CONSIDER THIS A MAJOR SAFETY MALFUNCTION. THE LATCH NO LONGER WORKS FROM INSIDE.
Steering, Electrical system, Engine, Jul 18, 2016
ENGINE FAILED AT STOPLIGHT WITH LOSS OF POWER STEERING ON 6/26/16. RESTART SUCCESSFUL. SUBSEQUENT MULTIPLE ENGINE FAILURE CHIMES OCCURRED. DEALER "REPAIRED WIRING". SEVERAL HUNDRED MILES SINCE, NOT FURTHER INCIDENTS (ENGINE FAILURES OR MULTIPLE CHIMES).
Electrical system, Equipment, Jun 30, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE AIR CONDITIONER WIRES MELTED AND FUSED TOGETHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 68,000.
Electrical system, Other or unspecified, Jun 20, 2016
WHEN I TURNED ON THE FAN TO CIRCULATE HEAT OR COOL AIR NOTHING HAPPENED. THE BLOWER MOTOR FOR THE AC AND HEATING HAS FAILED 3 TIMES IN THE LAST 4 YEARS; 12/13/2013, 6/24/2015, AND 5/26/2016. THE LAST TIME THE FORD DEALER HAD TO REPLACE THE ENTIRE WIRING HARNESS AS WELL. THE LAST REPAIR COST $730. ANGELA KEEVIS, FORD MOTOR COMPANY CUSTOMER SERVICE MANAGER, TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME SINCE I HAD ALREADY PAID FOR THE REPAIR. MY SON NEEDED THE CAR FOR HIS HIGH SCHOOL SENIOR PROM SO I NEEDED TO PAY THE BILL ASAP.
Steering, Electrical system, Jun 14, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL REQUIRED MORE FORCE TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Power train, Electrical system, Service brakes, Jun 9, 2016
THE VEHICLE WILL STOP RUNNING WHILE SITTING STILL (AT LIGHT, STOP SIGN), I TOOK IT IN AND TO THE DEALERSHIP AND THEY SAID OH YEAH THERE'S A COMPUTER UPDATE. I WAS NEVER ADVISED OF THE UPDATE AND HAD TO HAVE MY CAR DIE IN THE MIDDLE OF SEVERAL BUSY ROADS. AFTER THE UPDATE THE CAR DID NOT DIE ANY LONGER BUT THAT WAS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED I HAD TO COME IN. THE CAR WILL BOG DOWN WHEN YOU PRESS ON THE ACCELERATOR, IT WILL BOG DOWN THEN LURCH FORWARD. THE ISSUE IS WHEN STARTING FROM A STOP OR ANY TIME YOU ARE ATTEMPTING TO ACCELERATE. THE SHIFTING OF GEARS SEEMS TO BE SLOW TO CHANGE. I HAVE TAKEN IT TO THE DEALER AND I AM TOLD THEY CAN NOT REPEAT THE "ISSUE". I HAVE HAD ISSUES WITH BRAKING AS WELL. THE CAR WHEN IN REVERSE ON AN INCLINE DID NOT WORK AND I ROLLED DOWN INTO THE STREET. I HAD THE BRAKES CHECKED AND AGAIN WAS TOLD THEY WERE NOT ABLE TO "REPEAT THE ISSUE". THE AIR CONDITIONER WILL ONLY WORK WHEN IT WANTS TO. SOMETIMES IT BLOWS COLD AIR SOMETIMES IT BLOWS HOT AIR.
Power train, Electrical system, Exterior lighting, Jun 4, 2016
I AM FACING ELECTRICAL ISSUE IN MY CAR VERY FREQUENTLY. THE ELECTRICAL PROBLEM OCCURS TWO WAYS, 1) WHILE RUNNING 2) WHILE STARTING THE CAR WHILE RUNNING:- WHEN THE ELECTRICAL ISSUE COME WHILE CAR IS RUNNING THEN THE BELOW PROBLEM OCCURS, 1. TRANSMISSION SHOULD NOT BE SET TO PARKING, IF SET TO PARKING THEN WE CANNOT MOVE TO NEUTRAL OR DRIVE. IT WILL BE STUCK AND TOW IS THE ONLY OPTION. 2. TURN LIGHTS WILL NOT WORK. 3. HEAD LIGHTS WILL NOT WORK. 4. DOOR GLASS SLIDING WILL NOT WORK. 5. AC WILL NOT WORK 6. CAR DISPLAY WILL NOT WORK FOR CLOCK AM/FM 2) WHILE STARTING THE CAR:- IF THE PROBLEM OCCURS WHILE STARTING THE CAR THEN I WILL BE ABLE TO ONLY START THE CAR AND THE AUTOMATIC TRANSMISSION WILL NOT WORK. WE CANNOT MOVE THE TRANSMISSION FROM PARKING TO NEUTRAL OR DRIVE. TOWING THE VEHICLE IS THE ONLY OPTION. THIS IS DANGEROUS WHILE DRIVING AT NIGHT, I GOT THIS ISSUE ONE TIME AT NIGHT AND I GOT THE TOUGH TIME IN TOWING THE CAR AND GETTING TO SERVICE CENTRE. AS THE SERVICE CENTRE IS ALWAYS BUSY THEY WONT GET THE TIME TO DIAGNOSIS IMMEDIATELY AND AT THE TIME OF THEY CHECK IT WORK PROPERLY. ANY WAY THEY WERE NOT ABLE TO FIND ANY ISSUES WITH ME CAR. BUT WHEN I TAKE THE CAR BACK TO HOME THE ELECTRICAL ISSUE OFTEN OCCURS. NO ONE ASSURE OF THE SAFETY, AND I AM TRYING MY BEST TO DRIVE AT NIGHT AND HIGHWAYS. EXTREMELY DANGEROUS.
Electrical system, Seats, Service brakes, Jun 2, 2016
DRIVER SEAT, HEATER GOT SUPER HOT TO THE POINT OF BURNING A FEW TIME, THEN STOPPED WORKING ALTOGETHER BY 68K MILES. BRAKES, RIGHT SIDE FRONT COMPLETELY WORE THRU OUTSIDE PAD ONLY BY 48K MILES, RIGHT REAR DID SAME THING BY 70K. IN BOTH INSTANCES ONLY ONE PAD WAS SHOT. WHY ONLY ONE PAD WEARING TO BACKING PLATE, LOOKS LIKE PADS NOT RELEASING. ELECTRICAL, ALL WINDOWS, INCLUDING MOON ROOF, OPEN BY THEMSELVES WHILE NOWHERE NEAR CAR AND IT'S LOCKED.
Steering, Electrical system, Structure, May 15, 2016, crash
MY POWER STEERING ASSIST FAULT CAME ON WHILE I WAS DRIVING HOME LAST NIGHT. IT CAUSED ME TO MESS UP MY FRONT END. I DIDN'T RECEIVE ANY INFORMATION ABOUT A RECALL, BUT WHEN I LOOKED UP MY VIN, I FOUND OUT IT HAD A OPEN CASE I NEED TO KNOW WHAT TO DO NEXT... PLEASE HELP
Steering, Electrical system, Electronic stability control (ESC), Apr 15, 2016
MU 2012 FORD FUSION LOST POWER TO THE STEERING ON THE HIGHWAY SO WHEN I PULLED THE STEERING WHEEL HARD SO I CAN GET TO THE SIDE OF THE HIGHWAY WHEN I FINALLY GOT TO TO THE SIDE OF THE HIGHWAY I TURNED THE CAR OFF AND TURNED IT BACK ON THE STEERING WHEEL WILL NOT MOVE AND A MESSAGE ON THE DASHBOARD APPEARS AND SAY SERVICE "POWER STEERING KNOW" SO I HAD TO CALL A TOW TRUCK AND WHEN IT GOT TO THE DEALERSHIP THEY SAID IT IS A PROBLEM WITH ELECTRONIC STEERING RACK AND PINION FAULTY AND IT WOULD COST ME 1,500 DOLLERS TO GET IT FIX SO I STARTED RESEARCHING ON THE NHTSA WEBSITE AND FOUND OUT IT WAS A RECALL BUT MY CAR WAS NOT AFFECTED AND I DON'T KNOW HOW CAUSE ITS ALOT OF PEOPLE WITH THIS SAME PROBLEM WITH THEIR 2012 FORD FUSION.
Electrical system, Dec 29, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND SHOOK VIOLENTLY AFTER THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART AFTER SEVERAL ATTEMPTS WITHOUT SHAKING VIOLENTLY, HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT 40 MPH AND OVER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS AN EXTENDED WARRANTY, HOWEVER, THEY COULD NOT REPAIR THE VEHICLE UNLESS THEY COULD DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Electrical system, Other or unspecified, Dec 10, 2015
2012 FUSION AND WE HAVE ALREADY CHANGED THE ROTORS... && MULTIPLE TIRES... ALWAYS GETTING THE TIRE PRESSURE SYMBOL && NOW THERE IS AN ELETRICAL PROBLEM FOR THE POWER STEERING... MANY OF THE FUSES ARE MISSING FROM WHERE THE MANUAL SAID THEY SHOULD BE... MAY HAVE TO PAY THOUSANDS TO GET IT FIXED && STILL ITS JUST A 2012... ID EXPECT SOMETHING LIKE THIS ON A CAR THATS 7-10 YEARS OLD BUT NOT 3...
Electrical system, Other or unspecified, Service brakes, Dec 8, 2015
WHEN TRYING TO START THE CAR FROM PARK ALL WARNING LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. FORD SELF SYSTEM CHECK VIA DASH CLUSTER WILL SHOW BRAKE AND HYBRID ELECTRIC CHARGING SYSTEM PROBLEMS BUT WILL RESET ITSELF AFTER NEXT KEY CYCLE. NOT ABLE TO FIND CODES FOR PROBLEM. OWNED CAR APPROX 8 MONTHS, EXPERIENCED PROBLEM 4 TIMES ALL WITHIN 1 MONTH.
Electrical system, Engine, Nov 4, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND ELECTRICAL FUNCTIONALITY. ALL THE WARNING INDICATORS ILLUMINATED AND FLICKERED UNTIL THE VEHICLE LOSS POWER. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE GEM MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT IT WAS NOT A SAFETY ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Electrical system, Oct 27, 2015
THE CONNECTOR TO THE AIR CONTROL RELAY OVERHEATS. WOULD SMELL AN ELECTRICAL BURNING SCENT. CHECKED ONLINE FOUND PICTURES OF MELTED WIRING UNDER DASH. TOOK PICTURES OF THAT AREA UNDER DASH AND FOUND THE SAME THING. THE CONNECTOR TO THE AIR CONTROL RELAY IS MELTED. THE BLOWER FAN HAS QUIT WORKING. FORD DEALERSHIPS WANT 500.00 PLUS TO FIX THIS. I WOULD CALL THIS A SAFETY DEFECT. IT ONLY SEEMS TO HAPPEN TO CARS EQUIPPED WITH THE DUEL CONTROL AUTO CLIMATE. THIS INCIDENT DID NOT CAUSE A FUSE TO TRIP AND COULD LEAD TO A FIRE IN THE DASH. IT NOT UNCOMMON BECAUSE IT WAS QUICKLY AND EASILY FOUND ON YOUTUBE. FORD WAS AWARE OF THE PROBLEM, BUT DENIED IS WAS ANYTHING OTHER THAN A MAINTENANCE ISSUE.
Steering, Electrical system, Structure, Oct 20, 2015, crash
I WAS DRIVING MY 2012 FORD FUSION HOME FROM WORK AND WAS STOPPED AT A STOP LIGHT. WHEN I RESUMED DRIVING WHEN THE LIGHT TURNED GREEN, MY POWER STEERING SUDDENLY MALFUNCTIONED WHILE DRIVING AND I WAS NO LONGER ABLE TO TURN THE VEHICLE CAUSING ME TO CRASH INTO A POLE. THERE WAS NO WARNING, JUST TOTAL POWER STEERING FAILURE WHILE DRIVING. IT IS EXTREMELY DANGEROUS, AND FORD HAS RECALLED HALF A MILLION VEHICLES FOR THE SAME ISSUE, BUT FOR SOME REASON MY MODEL WASN'T INCLUDED. IT MAKES DRIVING TERRIFYING.
Electrical system, Sep 9, 2015
THE PROBLEM WITH THIS CAR, IS WHEN CAR IS IN MOTION IT WOULD CUT OF LOOSE POWER, NO GAS TO ENGINE. PUT CAR IN NEUTRAL AND RESTART CAR. THIS IS A CONSTANT PROBLEM STARTED.