2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: electrical system
177 reports, newest first. Show all
Electrical system, Equipment, Aug 19, 2015, fire
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE AIR CONDITIONER FAILED. THE CONTACT STATED THAT THE AIR CONDITION UNIT STARTED EMITTING HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE AIR CONDITION ACTUATOR AND WIRES WAS BURNED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Electrical system, Jul 18, 2015
WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY CAR START TO STALL TO WHERE IM NOT ABLE TO GET ANY GAS. THE WRENCH LIGHT COMES ON. WHILE IN THE FAR LEFT LANE I HAD TO MAKE IT TO THE RIGHT SHOULDER BEFORE MY CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. AS I MAKE IT TO THE RIGHT SHOULDER MY CAR STARTS TO JERK IN WHICH THE SERVICE ENGINE LIGHT COMES ON. I PUT THE CAR IN PARK AND TURN THE CAR OFF. I WAIT A COUPLE OF MINUTES AND START THE CAR IN WHICH IT STARTS BACK UP. AS IM DRIVING MY CAR STALLED ON ME AT LEAST FIVE TIMES BEFORE MAKING IT HOME. I TOOK MY CAR TO A MECHANIC TO DO A DIAGNOSTIC TEST WHICH I WAS TOLD THAT THE THROTTLE BOTTLE NEED TO BE REPLACED. THE MECHANIC CLEANED THE THROTTLE BODY TO SEE IF THAT WOULD WORK BUT IT ONLY LASTED A DAY UNTIL MY CAR STARTED TO STALL AGAIN ON ME AS I DROVE.
Electrical system, Jun 10, 2015, fire
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A FAILURE OF THE DRIVER SIDE INDICATOR BULB. THE CONTACT STOPPED TO CHECK AND NOTICED THAT THE REAR DRIVER SIDE INDICATOR BULB WAS BURNED AND FUSED TO THE ELECTRICAL SOCKET. THE CONTACT WAS ABLE TO CHANGE THE BULB; HOWEVER, THE FAILURE RECURRED. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,463. UPDATED 8/6/15*CN
Electrical system, Visibility/wiper, May 20, 2015
WHEN THE WIPERS ARE ON INTERMITTENT THEY START RUNNING AT FULL SPEED AND DO NOT STOP UNTIL YOU TURN IT OFF. THEY REPLACED THE WIPER SWITCH AND IT IS STILL DOING THE SAME THING.
Electrical system, Structure, Apr 22, 2015
INTERIOR DOOR HANDLE BROKE. I WAS JUST OPENING MY DOOR TO GET OUT AND IT JUST QUIT OPENING AND NOT ENGAGING. I HAVE TO ROLL MY WINDOW DOWN TO OPEN MY DOOR TO GET OUT OF THE CAR EVERY-TIME. I HEARD THAT THIS WAS PART OF A RECALL BUT WHEN I CALL THE FORD DEALER HERE IN TOWN THEY SAID THAT THERE IS NO RECALL ON THIS PROBLEM BUT I DID HERE THAT THERE WAS A RECALL ON THIS PROBLEM AND ON THIS MODEL CAR ON THE NEWS RECENTLY. THE DEALER AT PATCHETTS FORD IN TURLOCK, CA SAID I NEEDED A RECALL NUMBER. PLEASE IF I CAN GET SOME HELP WITH THIS ISSUE. *TR
Steering, Electrical system, Apr 16, 2015
POWER STEERING FAILED. AFTER TAKING TO DEALERSHIP WAS QUOTED $1885 TO REPAIR. REVIEWING ONLINE SHOWED A CLASS ACTION LAWSUIT FOR THE SAME PROBLEMS. ALSO SHOWED THAT THERE IS A OPEN INVESTIGATION INTO THIS MATTER. NEEDS TO BE NOTED THAT THIS IS ANOTHER COMPLAINT FOR THE SAME ISSUES THAT ARE BEING INVESTIGATED AND FOR THE LITIGATION THAT IS UNDER WAY. FORD NEEDS TO MAKE IT RIGHT FOR THE CONSUMER. *TR
Steering, Electrical system, Electronic stability control (ESC), Mar 15, 2015
POWER STEERING FIRST FAILED IN THE BEGINNING OF NOVEMBER 2013. THERE WAS 20083 MILES ON THE VEHICLE. WE WERE DRIVING THE CAR IN OUR SUBDIVISION AND ALL OF A SUDDEN ALARMS STARTED AND THE CAR WAS VERY HARD TO STEER. WE WERE ABLE TO FORCE STEER THE CAR BACK HOME. WE SHUT OFF THE VEHICLE AND STARTED IT UP AGAIN AND THE POWER STEERING STARTED WORKING AGAIN. THE ALARMS AND WARNING LIGHTS ALSO WENT OFF. WE BROUGHT THE VEHICLE IN TO OUR LOCAL FORD DEALER AND THEY INDICATED THERE WAS NOTHING WRONG. WE THEN HAD A SECOND EVENT ON FEBRUARY 21, 2015 WHERE THE POWER STEERING FAILED AGAIN. THE MILEAGE WAS 40163. WE SHUT OFF THE VEHICLE AND STARTED IT UP AGAIN AND THE POWER STEERING STARTED WORKING AGAIN. THE ALARMS AND WARNING LIGHTS ALSO WENT OFF. WE BROUGHT THE VEHICLE IN TO OUR LOCAL FORD DEALER AND THEY INDICATED THERE WAS NOTHING WRONG AGAIN. ON MARCH 12, 2015 MULTIPLE ALARMS ACTIVATED AND WE COMPLETELY LOST POWER STEERING AND ALMOST GOT IN TO AN ACCIDENT DUE TO HEAVY TRAFFIC AND THE INABILITY TO STEER THE CAR PROPERLY. WE WERE VERY CLOSE TO A FORD DEALER AND WAS ABLE TO FORCE STEER THE VEHICLE INTO THE PARKING LOT WHERE WE WERE THEN ASSISTED BY THE SERVICE DEPARTMENT. DIAGNOSTICS INDICATED MOTOR ROTATION ANGLE SENSOR INTERNAL ELECTRONIC FAILURE AND FAILURE OF ELECTRONIC STEERING SYSTEM. THE EPAS SYSTEM WAS FOUND TO BE DEFECTIVE AND SEVERAL PARTS NEEDED TO BE REPLACED. *TR
Steering, Electrical system, Vehicle speed control, Mar 11, 2015
DRIVING ONE DAY HAD JUST TOOK OFF SO WASN'T GOING THAT FAST AN WAS APPROACHING A TURN AND FOUND OUT THAT I HAD TO HOLD THE STEERING WHEEL REAL TIGHT BECAUSE I COULD NOT TURN THE CAR .TRIED TO GET MY CAR FIXED AS A MATTER OF FACT I DID TAKE IT TO A FORD DEALERSHIP AND GOT CHARGED FOR SOMETHING THAT I THOUGHT WAS GOING TO TAKE CARE OF THE PROBLEM BUT DIDN'T THE PROBLEM CAME BACK . MY CAR IS STILL SAYING GET POWER STEERING RACK ADVANCE TRAC SERVICED. TRIED 3 TIMES TO FIX BUT NOTHING SEEMS TO WORK , I NEED YOUR HELP ! *TR
Electrical system, Feb 23, 2015
RECEIVED A FAULT MESSAGE OF "POWER STEERING ASSIST FAULT", SEVERAL TIMES OVER A 2 WEEK PERIOD. TURNING THE ENGINE OFF THEN ON AGAIN RESET IT. ON MONDAY 2/23/2015 RECEIVED THE SAME MESSAGE BUT COULD NOT GET THE STEERING TO WORK BY TURNING VEHICLE ON AND OFF AGAIN. TOOK IT TO A CERTIFIED FORD MECHANIC WHO IS CURRENTLY REPLACING THE ENTIRE STEERING COMPONENT FOR $2167.00. *TR
Steering, Electrical system, Feb 11, 2015
POWER STEERING ON MY FORD FUSION 2012 FAILED - I WAS ON A HIGHWAY OFF RAMP AND ALMOST GOT INTO A CRASH AS A RESULT. I HAVE CONTACTED FORD SEVERAL TIMES ABOUT THE ISSUE, THEY SEEM NOT TO CARE. PLEASE HELP AND LOOK IN TO THIS BEFORE I ACTUALLY GET INTO A CRASH AS A RESULT OF THE POWERTRAC STEERING FAILING. I HAVE SEEN FROM ONLINE REPORTS THAT MANY OTHER PEOPLE HAVE THIS PROBLEM. THIS IS NOW THE SIXTH TIME THIS HAPPENED. *TR
Steering, Electrical system, Feb 9, 2015
I WAS DRIVING ON A HIGHWAY TRAVELING AROUND 65 MPH WHEN SUDDENLY A WARNING LIGHT CAME ON SAYING "POWER STEERING ASSIST FAULT" AND THE STEERING WHEEL BECAME HARD TURN. I MANAGED TO GET OUT OF THE HIGHWAY AND DROVE HOME ON STREETS WITH VERY DIFFICULT AND HARD TO STEER. I SINCE CONTACTED FORD DEALER FOR PROBABLY THERE HAS BEEN A RECALL ON THE PROBLEM, BUT THEY STATED THERE IS NOT AND SINCE MY CAR IS NO LONGER UNDER WARRANTY I NEED TO PAID FOR REPAIRS. I BELIEVE THIS ISSUE SHOULD BE CONSIDER FOR A RECALL, SINCE THE PROBLEM HAPPENED WHILE I WAS DRIVING AND I EASILY COULD HAD BEEN INVOLVED IN AUTOMOBILE ACCIDENT. *TR
Electrical system, Jan 17, 2015
I HAVE LOST POWER STEERING SEVERAL TIMES WHILE DRIVING MY 2012 FORD FUSION - MOSTLY ON THE HIGHWAY. *TR
Electrical system, Engine, Dec 15, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AFTER THE WRENCH ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Electrical system, Service brakes, Dec 5, 2014
TL* THE CONTACT OWNS 2012 FORD FUSION HYBRID. THE CONTACT STATES THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED. THE BRAKE LIGHT ILLUMINATED AFTER THE BRAKES WERE APPLIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED A FAULTY WIRING OF THE ANTI-THEFT SYSTEM. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Steering, Electrical system, Nov 4, 2014
WAS IN THE CAR AT STOP LIGHT. WHEN I WENT TO STEP ON THE GAS THE WARNING LIGHTS CAME ON AND CAR HAD NO POWER STEERING. CAR WAS VERY HARD TO STEER AND COULD HAVE CAUSED AN ACCIDENT. GOT TO A PARKING GARAGE AND MANAGED TO PARK AND TURNED OFF THE CAR. RESTARTED IT AND POWER STEERING CAME BACK ON. IT HAPPENED AGAIN ABOUT A WEEK LATER IN MY DRIVEWAY AS I WENT TO LEAVE. TURNED CAR OFF AND IT CAME BACK ON AGAIN. TOOK CAR TO FORD DEALER WHERE THEY SAID THEY HAD TO REPLACE THE WHOLE POWER STEERING ASSEMBLY TO THE TUNE OF $1800.00 ON BASICALLY A 1 YEAR OLD CAR! SENT A COMPLAINT TO FORD WHERE THEY BLEW ME OFF AND DEALER SAID THERE WAS NOTHING HE COULD DO. THIS IS HAZARDOUS AND SHOULD BE RECALLED. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Oct 22, 2014, crash
ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649298. *DSY *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Oct 22, 2014, crash
ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649303. *DSY *TR
Electrical system, Other or unspecified, Engine, Oct 16, 2014
ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 10/7/2013, CALL ROADSIDE RESCUE TO JUMPSTART VEHICLE. I LET THE VEHICLE IDLE FOR A BIT, HOPING TO RECHARGE THE BATTERY BACK TO FULL FUNCTION. ON 10/8/2013 CALLED ROADSIDE RESCUE TO JUMPSTART VEHICLE FOR THE 3RD TIME AND THEN DROVE TO FORD DEALERSHIP. WITH GREAT HESITATION, FORD REPLACED THE BATTERY. I HAD TO TELL THE TECHNICIAN TO LOOK AT THE BATTERY'S YELLOW LIGHT. *TR
Steering, Electrical system, Traction control system, Oct 13, 2014
WHILE TURNING AFTER COMING TO A STOP, THE VEHICLE TRACTION CONTROL AND POWER STEERING WARNINGS POPPED UP AND CAR LOST ALL POWER STEERING ABILITY. THE VEHICLE WAS NO LONGER SAFELY OPERABLE WHILE HAVING NO LISTED ERROR CODES. THE VEHICLE HAS BEEN ESTIMATED TO REQUIRE REPLACEMENT ELECTRONIC POWER STEERING GEAR AT A $2000 PRICE TAG. *TR
Steering, Electrical system, Oct 11, 2014
TWO FAILURES RESET BY TURNING CAR OFF AND ON. ONE, PERMANENT, STILL NOT WORKING. WORST FAILURE WAS THE SECOND ONE WHILE ON THE FREEWAY. *TR
Steering, Electrical system, Sep 26, 2014
WHEN FIRST STARTING THE CAR AFTER IT HAS BEEN PARKED FOR A WHILE WITH TURNING THE IGNITION ON WITH THE KEY. THE STEERING WHEEL FEELS LIKE IT IS LOCKED IN POSITION AND CAN NOT BE TURNED IN ANY DIRECTION. THIS USUALLY LASTS FOR LESS THAN A MINUTE OR TWO, THEN THE POWER STEERING RETURN AS NORMAL. THIS HAS HAPPENED SEVERAL TIMES NOW IN THE PAST 2 MONTHS AND APPEARS TO BE INCREASING IN FREQUENCY. THE FORD DEALERSHIP AT FIRST REPLACED THE PASSENGER SIDE LOWER ARM AND CHARGED $637. AFTER RETURNING LESS THAN A WEEK LATER TO COMPLAIN THAT THE SAME EXACT PROBLEM WAS STILL HAPPENING. THE DEALERSHIP DID A DIAGNOSTIC CHECK AND SAID IT WAS NOW THE GEAR ASSEMBLY WHICH WOULD COST $1,713.18 WITH PARTS, LABOR AND TAX. *TR
Steering, Electrical system, Electronic stability control (ESC), Sep 10, 2014
I WAS DRIVING DOWNHILL AT A STEADY 60 MPH WITH NO TURNS AND GOT A ERROR MESSAGE ON THE DASHBOARD TO "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC NOW". THE TOW WAS COVERED UNDER ROADSIDE ASSISTANCE, HOWEVER THE ESTIMATE FOR THIS FIX HAS NOT YET BEEN RECEIVED. FOR A BRAND NEW VEHICLE PURCHASED WITH 0 MILES, THIS SORT OF PROBLEM HAS BEEN COMMON AMONG OTHER VEHICLES AND DESERVES A RECALL. HAD I NOT KNOWN WHAT TO DO GIVEN THE SITUATION, THERE COULD HAVE BEEN A VERY BAD ACCIDENT. *TR
Steering, Electrical system, Sep 7, 2014
VEHICLE'S POWER STEERING ASSIST FAILS AT RANDOM WHILE DRIVING. AT THIS POINT, IT BECOMES VERY HARD TO TURN THE STEERING. THE PROBLEM TEMPORARILY RESOLVES IF THE ENGINE IS STOPPED AND RESTARTED AGAIN. THIS POSES A SERIOUS SAFETY ISSUE WHILE DRIVING ON HIGHWAYS OR MAKING SHARP TURNS. ALTHOUGH THIS ISSUE HAS OCCURRED AT LEAST 6TIMES AT RANDOM OCCURRENCES IN THE PAST 2 MONTHS, ON SEP 7 2014, WHEN THE ISSUE OCCURRED AGAIN WHILE DRIVING ON A HIGHWAY, RESTARTING THE ENGINE DID NOT RESOLVE THE ISSUE. THE VEHICLE WAS PURCHASED AS NEW IN NOV 2011 AND APPROX.47000 MILES ON IT. NO ENGINE ISSUES OR SERVICE ENGINE LIGHT WERE PRESENT AT THE TIME OF THE PROBLEM. *TR
Steering, Electrical system, Aug 27, 2014
I AM THE OWNER OF A 2012 FORD FUSION AND JUST THIS PAST FRIDAY, MY TEENAGE SON WAS DRIVING THE CAR TO COLLEGE AND ALL OF A SUDDEN IT STOPPED ON HIM IN THE MIDDLE OF THE ROAD (BUSY INTERSECTION). HE WAS ABLE TO TURN IT BACK ON AND MAKE IT TO A PARKING LOT ON CAMPUS. WHEN TRYING TO BACK OUT OF THE PARKING LOT, THE STEERING WHEEL WOULD NOT BUDGE AND THE INDICATOR LIGHTS CAME ON FOR SERVICE ADVANCE TRAC AND SERVICE POWER STEERING. NEEDLESS TO SAY, HE WAS STRANDED AS I WAS 5 HOURS AWAY. I IMMEDIATELY CONTACTED THE DEALERSHIP I BROUGHT THE CAR FROM AND THEY VERIFIED THAT I HAD PURCHASED AN EXTENDED WARRANTY FOR MY VEHICLE. ONE WOULD BE DELIGHTED TO HEAR THAT, ONLY THAT I AM STILL WAITING ON THE INSURANCE COMPANY TO SAY THAT THEY WILL PAY OUT ON THE ELECTRICAL ISSUE THAT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR MAINTENANCE. WE ALL KNOW HOW MUCH OF A HASSLE IT CAN BE DEALING WITH INSURANCE COMPANIES. NEVERTHELESS, I HAD MY CAR TOWED BY MY PERSONAL INSURANCE COMPANY TO THE NEAREST DEALERSHIP (BY THE WAY IT??S CLOSED ON WEEKENDS) SO I HAD TO LET IT SIT IN THE PARKING LOT FOR 2 DAYS. I GOT A CALL FROM THE DEALERSHIP TODAY, THAT THE EPAS ELECTRONIC STEERING GEAR IS BAD AND NEEDS TO BE REPLACED. IMAGINE ME HEARING THAT THE BILL IS $1800+ DOLLARS. I AM WAITING TO HEAR THE FINAL VERDICT ON PAYOUT FROM THE INSURANCE COMPANY AND WILL UPDATE AS IT BECOMES AVAILABLE. I AM BLESSED THAT MY SON IS ALIVE AND WELL AND THAT HE DID NOT GET INTO AN ACCIDENT, BUT WHO KNOWS WHAT WILL HAPPEN THE NEXT TIME THIS PART GOES OUT UNEXPECTEDLY ! PRAISE GOD. *TR
Electrical system, Exterior lighting, Service brakes, Aug 6, 2014
LEFT FOR WORK THIS MORNING AND FIRST TIME I USED MY RIGHT TURN SIGNAL, THE SIGNAL MADE THAT FAST CLICKING SOUND INDICATING THE VEHICLE HAD A BULB THAT NEEDED TO BE CHANGED. AFTER WORK I STOPPED BY AUTOZONE TO BUY A REPLACEMENT BULB. I REMOVED THE SOCKET FROM THE LENS, AND NOTICED THAT THE BULB IS MELTED INTO THE SOCKET. THE BULB CANNOT BE REMOVED FROM THE SOCKET. I THEN CHECKED THE DRIVERS SIDE REAR TAIL LIGHT BULB, AND THAT BULB IS ALSO MELTED INTO THE SOCKET. I TOOK MY CAR TO ART HILL FORD DEALERSHIP (WHERE I PURCHASED THE CAR), AND WAS TOLD THAT THIS WOULD NOT BE COVERED ON MY WARRANTY. I WAS TOLD I NEEDED TO MAKE AN APPOINTMENT TO HAVE A TECHNICIAN LOOK AT IT. I ASKED TO HAVE A TECHNICIAN PLEASE LOOK AT IT NOW BECAUSE I WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE SERVICE REP SAID THAT COULD NOT HAPPEN BECAUSE THE TECHNICIANS WOULD HAVE TO BE PAID $56 JUST TO LOOK. I WAS SHOCKED, DISAPPOINTED, AND WORRIED. I MADE THE APPT. I ONLY HAVE APPROX 38500 MILES ON MY VEHICLE. THIS SHOULD BE COVERED UNDER WARRANTY OR RECALL. *TR