2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: electrical system
177 reports, newest first. Show all
Power train, Electrical system, Engine, Aug 3, 2014
WHILE DRIVING MY NEW FORD FUSION, ONLY 5 MONTHS SINCE PURCHASE, THE VEHICLE LOST POWER AND STALLED. WHEN I TOOK IT TO THE DEALER THEY COULD FIND NOTHING WRONG AND SAID WHAT'S THE ISSUE IT STARTED DIDN'T IT? THE SAME THING HAPPENED AGAIN IN MAY AND JULY OF 2014. IT IS A KNOWN ISSUE WITH FORD AND A CUSTOMER SATISFACTION WAS ISSUED TO REPLACE THE THROTTLE BODY, BUT THE DEALERSHIP WON'T DO SO BECAUSE NO CODE SHOWS UP WHEN I'VE TAKEN THE CAR IN AFTER EACH EPISODE. THIS IS A SAFELY ISSUE AND A KNOWN ISSUE. WHY NHTSA ALLOWED THEM TO GET AWAY WITH NOT DOING A RECALL IS BEYOND ME. IT IS UNSAFE DRIVING A VEHICLE THAT SUDDENLY LOSES POWER. IT SHOULD NOT MATTER THAT A CODE DOESN'T SHOW UP. WHAT HAPPENED BEFORE COMPUTERS? IT'S A KNOWN ISSUE AND IS HAPPENING SO IT SHOULD GET REPLACED. THANKFULLY I WASN'T DRIVING OVER 35 WHEN THIS OCCURRED, BUT WHAT ABOUT THE NEXT TIME IF I'M ON A HIGHWAY GOING 60? WHAT WILL IT TAKE - PEOPLE TO GET SERIOUSLY INJURED TO GET A TRUE RECALL? *TR
Suspension, Electrical system, Fuel/propulsion system, Jul 30, 2014
THERE HAVE BEEN FOUR INCIDENTS WITH THE CAR: *THE BATTERY HAD TO BE REPLACED IN LESS THAN A YEAR *THE CAR SHUT OFF ON THE INTERSTATE IN 60 MILES PER HOUR TRAFFIC *CAR TAKEN IN JUNE 2014 FOR A RECALL *LAST INCIDENT, CAR IS 2 YEARS OLD WITH 44,000 MILES, FRONT END FAILURE; PARTS NEEDED TO REPAIR INCLUDE LOWER CONTROL ARM AND TIE ROD ENDS AT A COST OF APPROXIMATELY $1500 I'VE CALLED FORD TO REPORT THE LATEST INCIDENT AND HAVE NOT HAD ANYONE TO CALL ME BACK TO DISCUSS THE CAR'S MALFUNCTIONS. FROM THE CUSTOMER SERVICE DEPARTMENT TO THEIR MANAGER, ALL I HAVE RECEIVED IS A PROMISE THAT I WOULD HEAR FROM SOMEONE WITHIN 24 HOURS OF THE NEXT BUSINESS DAY. THIS RUN AROUND HAS GONE ON FOR THE PAST WEEK. *TR
Steering, Electrical system, Jul 6, 2014
I PURCHASED MY 2012 FORD FUSION ABOUT 4 MONTHS AGO FROM A FAMILY MEMBER WHO HAD NO PROBLEMS WITH THE CAR SINCE OWNING IT NEW. SINCE THAT TIME I HAVE HAD AN ALERT COME ON WHEN I AM DRIVING THAT READS "POWER STEERING FAILURE" AND THE STEERING WHEEL BECOMES REALLY HARD TO TURN. IT HAS HAPPENED TO ME TWICE AND MY WIFE ONCE. WHEN I STOP THE CAR AND TURN THE IGNITION SWITCH OFF AND THEN START THE CAR BACK UP THE SYSTEM IS RESET AND THE WARNING IS NOT DISPLAYED ANY LONGER AND THE POWER STEERING WORKS ONCE AGAIN. THIS IS VERY DANGEROUS AS MY WIFE HAD A VERY HARD TIME TURNING THE WHEEL TO GET THE CAR OFF THE INTERSTATE WHEN IT HAPPENED TO HER. I TOOK THE CAR INTO MY REGULAR MECHANIC WHO COULD NOT DIAGNOSE THE PROBLEM (HE DROVE IT AROUND A LONG TIME) AND HE RECOMMENDED THAT I TAKE IT IN TO THE FORD DEALER. THE FORD DEALER TOLD ME THAT IT WAS A PROBLEM WITH THE RACK AND PINION AND THAT IT WOULD COST $1700 TO GET IT REPLACED. I REFUSED THE REPAIR BECAUSE I READ ON THIS BOARD THAT THIS HAS BEEN A PROBLEM WITH THE 2012 FUSIONS AND THAT OTHERS THAT HAVE TAKEN THEIR CAR IN TO GET THIS PROBLEM FIXED, PAID THE MONEY FOR THE REPAIR, BUT STILL HAD THE SAME ALERT COME ON AFTER THE "REPAIR." IT SOUNDS LIKE AN ELECTRICAL PROBLEM TO ME THAT IS RESET WHEN THE CAR IS TURNED BACK ON. I EXPECT THERE TO BE A RECALL ON THIS PROBLEM AS THIS COULD BE VERY DANGEROUS. MY CAR ONLY HAS 81,000 MILES ON IT. *JS
Steering, Electrical system, Electronic stability control (ESC), Jun 29, 2014
I GOT OFF THE HIGHWAY AND WHEN COMING OFF THE RAMP I GOT AN ERROR MESSAGE STATING ADVANCETRAC POWER STEERING FAILURE. THERE WAS ALSO A CHIME AND THE DASHBOARD LIGHT CAME ON. I READ THAT TURNING OFF YOUR ENGINE WILL RESET IT AND IT DID BUT I AM AFRAID TO DRIVE THE CAR. *TR
Steering, Electrical system, May 15, 2014
WHEN STOPPED AT A RED LIGHT, POWER STEERING FAILED AND WARNING MESSAGE TO SERVICE ADVANCETRAC. NOT THE FIRST TIME, DON'T REMEMBER DATES OF PRIOR INCIDENTS. TURNING OFF IGNITION AND RESTARTING CAR SOLVED PROBLEM (FOR NOW). *TR
Electrical system, Apr 8, 2014
YESTERDAY IN THE EVENING WHILE THERE WAS A RAIN STORM THE FRONT LIGHTS OF MY 2012 FORD FUSION WENT OUT COMPLETELY, LUCKILY FOR US SCHOOL TEACHERS THERE WAS SUFFICIENT DAYLIGHT TO HELP US GET HOME FROM WORK. SEVERAL MONTHS AGO, THE SAME THING OCCURRED WHILE I WAS TRAVELING ON A BUSY WILMINGTON, DELAWARE STATE ROAD.EARLIER THE RIGHT SIDE BRAKE LIGHT FIZZLED WHICH WAS REPLACED ON FEBRUARY 10, 2014 AND THE DRIVER'S SIDE HEADLIGHT HAD TO BE REPLACED AT THE DEALERSHIP THE YEAR BEFORE.IN OTHER AREAS, THE TRANSMISSION OF THIS CAR HAS A TENDENCY TO SLIP WHENEVER I MOVE IT FROM PARK TO DRIVE. IN ADDITION, LAST YEAR THE CAR BATTERY WAS DRAINED AND TRIPLE A ROAD SERVICE HAD TO RECHARGE THE BATTERY. THE DEAD BATTERY CAUSED US TO LOSE SEVERAL HOURS FROM TEACHING.THE AM CAR RADIO RECEPTION, IS ALSO POOR AND SUBJECT TO INTERFERENCE, AND DROPS IN VOLUME. THE CD PLAYER IS ERRATIC AND HAS A TENDENCY TO SKIP SONGS AND STOP ALL TOGETHER.IN LESS THAN TWO YEARS OF OPERATION, THIS CAR IS ONLY USED FOR SHORT DISTANCE TRAVEL OF 30 MILES A DAY AS WE FEAR CONTINUED BREAKDOWNS.VENTURING INTO NIGHT TIME TRAVEL OR LONG DISTANCE INTERSTATE TRAVEL IS NOT ADVISABLE GIVEN THIS CAR'S TENDENCY TO LOSE EXTERNAL ILLUMINATION.WHAT IS MOST TROUBLING IS THAT THE INTERNAL DASHBOARD DID NOT WARN ME WHEN THE TAILGATE BREAK LIGHT AND FRONT PASSENGER BEAM LIGHT WENT OUT OF ORDER.THE ONLY TIME I HAVE EXPERIENCED THE DASHBOARD IN OPERATION WAS WHEN ONE OF THE CAR TIRES NEEDED TO BE RE-INFLATED AND WHEN IT WAS TIME TO REFUEL THE GAS TANK.I HAVE TAKEN THIS MODEL TO SHERIDAN FORD DEALERSHIP WHERE THEY HAVE ROTATED THE TIRES AND CHANGED THE OIL . ON MAY 13, 2013, I PAID $17.00 SERVICE CHARGE TO ROTATE THE TIRES.AT THAT TIME THEY CONDUCTED A MULTIPOINT INSPECTION WHERE IT WAS DETERMINED IT WAS OK.THE ABOVE ISSUES MERIT FORD RECALL THIS CAR. *TR
Electrical system, Mar 26, 2014
MY HORN NO LONGER WORKS. *TR
Steering, Electrical system, Mar 10, 2014
WHILE DRIVING THE VEHICLE THE SERVICE POWER STEERING NOTIFICATION CAME UP ON THE DASH. CAR WAS STILL DRIVABLE WITH NO LOSS OF POWER STEERING. CAR WAS SHUTDOWN ONCE ARRIVED AT DESTINATION. WHEN RESTARTING CAR THE SERVICE POWER STEERING NOW WAS DISPLAYED. CAR WAS PLACED IN TO DRIVE, NO POWER STEERING WAS IDENTIFIED IN ADDITION TO SERVICE ADVANCETRAC WAS DISPLAYED. *TR
Power train, Electrical system, Engine, Feb 24, 2014
SEPTEMBER 24, 2013-I WAS DRIVING HOME AND THE CAR BEGAN TO SHUT DOWN. THE WRENCH CAME UP AND IT LOSE ALL POWER. I WAS ABLE TO COAST INTO THE MEDIAN AS IT WAS 5;00 TRAFFIC. I TURNED COMPLETELY OFF AND RESTARTED AGAIN. DECEMBER 5, 2013.. THE SAME THING HAPPENED AS I WAS ON A SIDE STREET. I TURNED OFF AND RESTARTED. 2/24/2014 I WAS GOING TO WORK AND IT CUT OFF ON VERY BUSY 6 LANE HIGHWAY. IT WAS VERY SCARY AS NO ONE WAS BEHIND ME. I TURNED OFF AND THEN RESTARTED THE CAR. I WAS SO RELIEVED THAT NO ONE WAS ON THIS BUSY ROAD WHICH IS ALWAYS TRAFFIC GOING VERY FAST. I HAVE A SERVICE ALL INTO FORD FOR FRIDAY 2/28/2014. *TR
Electrical system, Vehicle speed control, Feb 4, 2014
RECEIVED A LETTER EXTENDING THE WARRANTY OF THE THROTTLE BODY, BUT I FEEL THIS IS A SAFETY ISSUE, ESPECIALLY AT HIGH SPEEDS ON INTERSTATE HIGHWAYS, AND SHOULD BE A RECALL ISSUE NOT A WARRANTY EXTENSION. *TR
Steering, Electrical system, Tires, Electronic stability control (ESC), Dec 27, 2013, crash
I WAS TURNING ONTO THE STREET AT ABOUT 25 MPH AND AS I APPROACHED MY HOME, THE ADVANCE TRAC SYSTEM LIGHT CAME ON AND THEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. STEERING WHEEL LOCKED UP AS I TRIED TO TURN INTO THE DRIVEWAY AND I RAN OVER THE CABLE BOX ON THE CURB BECAUSE IT WAS HARD TO TURN AT THAT POINT. PRIOR TO THIS INCIDENT, THERE WERE PROBLEMS WITH AIR PRESSURE IN THE TIRES AT LEAST THREE TIMES. LIGHT CONTINUALLY CAME ON INDICATING LOW TIRE PRESSURE. CAR WAS PURCHASED ON NOVEMBER 2, 2013. DEALERSHIP OFFERED THE EXTENDED WARRANTY, WE SIGNED PAPERS FOR IT. WHEN IT CAME TIME TO USE IT, THE WARRANTY WAS NOT THERE. WE DIDN'T SIGN ANY CANCELLATION PAPERS FOR IT. NOW WE HAVE TO DEAL WITH A BOGUS DEALERSHIP/FINANCE COMPANY AND PAY FOR A PART THAT MAY OR MAY NOT BE NEEDED. *TR
Power train, Electrical system, Engine, Nov 10, 2013
I NOTICED A "JUMPY RIDE' DURING TRIP TO ALBUQUERQUE AND BACK....FIRST ROAD TRIP SINCE BUYING CAR IN APRIL,'13. IT WAS SORT OF A SHIFTING OF A GEAR WHEN THERE SHOULD HAVE BEEN NOTHING LIKE THAT AT THAT SPEED. STARTED NOTICING AROUND TOWN AT 35 THE SAME JUMPY FEELING...JUST SEEMED LIKE TOO MUCH SHIFTING. THE RIDE IS VERY "ROUGH" ...NEVER HAD A CAR LIKE THIS...LOVED MY '09 FUSION, BUT THIS ONE STINKS. AFRAID IT'S WEARING OUT THE TRANNY AND COULD BE DANGEROUS. 3 DEALERS HAVE JUST BLOWN ME OFF ALONG WITH THE CORPORATE PERSON I TALKED TO...A "[XXX]" FOR MY REGION FOR FORD. I AM WORRIED AND CAN GET NOTHING DONE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Engine, Oct 16, 2013
ON 10/9/2013 I WAS STOPPED AT A LIGHT AND THEN WHEN I PROCEEDED TO GO ON A GREEN LIGHT, MY CAR STALLED WITHOUT ANY WARNING OR LIGHTS ON MY DASH WHILE IN TRAFFIC. THERE WAS A CAR BEHIND ME THAT ALMOST REAR ENDED ME. WENT TO RESTART THE VEHICLE AND IT DID NOT START RIGHT AWAY. I HAD TO PUT THE CAR IN PARK WITH HAZARDS ON, IN THE MIDDLE OF TRAFFIC, AND TRIED TO START THE CAR TWO MORE TIMES BEFORE THE CAR STARTED AGAIN. THE CAR HAS BEEN GIVING ME ISSUES WITH HESITATION AND VIBRATION FOR THE PAST 4 MONTHS. I HAVE TAKEN IT TO FORD AND THEY HAVE CHECKED MY CAR 2 TIMES AND NEVER WAS ABLE TO SOLVE THE PROBLEM. BEFORE I TOOK IT TO FORD THE CAR HAS STALLED ON 6/19/2013 PRIOR TO TAKING THE CAR TO THE LOCAL FORD SHOP. THEY SAID IT WAS THE PROGRAMMING AND THEY INSTALLED THE UPDATE FOR THE COMPUTER, BUT IT NEVER SOLVED THE PROBLEM. THE LAST TIME IT STALLED ON ME, MY HUSBAND, WHO IS AN ACURA TECHNICIAN, PULLED THE P2111 CODE OUT USING A POCKET CODE READER OUT OF FREEZE FRAME DATA. THERE WAS NO CODES STORED IN PCM 6 HRS AFTER THE INCIDENT. 2 DAYS LATER CHECKED FOR FREEZE FRAME DATA AGAIN AND THERE WAS NO FREEZE FRAME DATA. *TR
Fuel system, Gasoline, Electrical system, Engine, Sep 4, 2013
MY SON GOT INTO THE CAR, GOING TO THE STORE, HE SAID SOMETHING WRONG WITH THE CAR. I SAID WHAT, HE SAID WHEN I CRANKED IT UP, SOUND LIKE I HEARD IT CLICKING. HE CHECK THE OIL, IT WAS A HALF OF A HALF QUART LOW. HE LEFT IN 2 SECONDS HE CALLED BACK, SAID SOMETHING IS WRONG, SO HIS DADDY WENT WHERE HE WAS, IT WAS STILL RUNNING, BUT LOST SPEED, IT WOULD ONLY GO 2 OR 3 MILES PER HOUR. AFTER GETTING IT BACK HOME, IT SAT A LITTLE WHILE AND IT WAS GOOD TO GO. LABOR DAY I WAS ON INTERSTATE 85 IT DONE THE SAME THING TO ME, BUT I HAD TO CALL A WRECKER I WAS TO FAR AWAY FROM HOME. NOW EVERYONE WANT ME TO PAY FOR THE TESTING OF THE CAR TO DETERMAN WHAT THE PROBLEM IS. FORD NEED`S TO DO SOMETHING ABOUT THIS TOO MANY COMPLAINTS I HAVE READ THEM. !!!! DON`T WAIT UNTIL DEATH OCCURS!!!!. *JB
Fuel system, Gasoline, Electrical system, Vehicle speed control, Aug 23, 2013
I STARTED MY CAR AS NORMAL AND SHIFTED INTO DRIVE. AFTER I HAD STARTED DRIVING MY VEHICLE HAD BEGAN TO SHAKE & THE ACCELERATOR WOULD NOT WORK. I TURNED THE ENGINE OFF AND WAITING A FEW MOMENTS AND TURNED BACK ON AND THE EXACT SAME THING HAPPENED AGAIN. THE THIRD TIME I STARTED THE VEHICLE THE CHECK ENGINE LIGHT AND SERVICE WRENCH WERE LIT ON THE DASH. THE THIRD TIME I TURNED ON THE VEHICLE IT WAS ABLE TO DRIVE WITH WHAT FELT LIKE LIMITED POWER. THE CHECK ENGINE CODE PULLED FROM THE CARS COMPUTER READY P2111. THE CAR WAS TAKEN TO THE CLOSEST FORD DEALER AND WAS DIAGNOSED. I NEEDED TO REPLACE THE "THROTTLE BODY" & HAVE ALL OF MY "FUEL INJECTORS" CLEANED. WHEN I ASKED FORD WHAT THE CAUSE OF THIS ISSUE WAS THEY SAID, "ITS BECAUSE OF THE PLACES YOU PUMP GAS LIKE WALMART BECAUSE THEY ARE ALWAYS CHANGING WHO THEY PURCHASE FUEL FROM AND ITS NOT A GOOD QUALITY." (SERIOUSLY) THEY RECOMMEND GETTING GAS FROM RACETRAC OR QT INSTEAD OF WALMART. THE REPAIRS ARE TO COST $830 PARTS/LABOR. AFTER ALOT OF RESEARCH ON THIS MATTER I HAVE SEEN THAT ALOT OF PEOPLE ARE HAVING THE SAME ISSUES WITH THEIR VEHICLES & ALOT OF THEM ARE TRAVELING AT A HIGH RATE OF SPEED (FREEWAY DRIVING). THIS SITUATION NEEDS TO BE RESOLVED ASAP BEFORE ITS TAKES A INNOCENT LIFE. FORD NEEDS TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM. *TR
Electrical system, Aug 21, 2013
AFTER SOME TIME I NOTICED THE BLOWER CUTTING OFF ON THE AC, FOR A SHORT PERIOD OF TIME THEN IT WOULD COME BACK ON. THIS HAPPENED ABOUT 3 TIMES THEN ONE MORNING I GOT INTO THE CAR AND THE BLOWER WOULD NOT COME ON AT ALL. I SMELLED A BURNT SMELL AS WELL, I TOOK INTO FORD AND THEY STATED THAT THEY MODULE THAT CONTROLS THE BLOWER MOTOR HAD BURNT UP, AND JUST SO HAPPENS THAT IT WAS OUTSIDE OF WARRANTY BY 2K MILES. THE DEALERSHIP WANTED A LOT OF MONEY TO REPLACE THIS PART IT TOOK US ABOUT 12 MINS TO REPLACE. *TR
Electrical system, Jul 26, 2013, fire
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE AIR CONDITIONING SYSTEM FAILED TO BLOW ANY AIR FROM THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE MOTOR AND WIRES HAD BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Electrical system, Service brakes, Engine, Apr 29, 2013
WHILE DRIVING TO NATURAL BRIDGE, VA ON INTERSTATE 81. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. IMMEDIATELY PUT ON HAZARDS AND TRIED TO PULL OVER. AVOIDED SIGNS AND MANEUVERED CAR SAFELY TO A SPEED WHERE I COULD STOP CAR BY PUTTING IN PARK. ATTEMPTED TO RESTART CAR. WHEN ABLE TO OBTAIN ?GREEN CAR? LIGHT (AS INDICATED SAFE TO DRIVE), PUT THE CAR IN DRIVE AND PUSHED ACCELERATOR. CAR JUMPED FORWARD AND STALLED. ABLE TO RESTART CAR AFTER 10-15 MINS. AFTER THIS OCCURRED, CAR WAS HAVING TROUBLE ACCELERATING AND WAS SHAKING WHILE DRIVING. COULD NOT HAVE IT TOWED BACK TO DEALERSHIP DUE TO LOCATION. CONTACT DEALERSHIP RIGHT AWAY AND BROUGHT IT TO THEM AS SOON AS RETURNING HOME (APRIL 15TH). DEMANDED IT TO BE FIXED BEFORE RETURNING CAR. UNSAFE AND UNACCEPTABLE DEALERSHIP COULD NOT GET CODES OR REACTIVATION.. . DEALERSHIP IN CONTACT WITH FORD TECH SERVICE WHO INFORMED THEM TO CHANGE THE BATTERY TO TRY TO ACTIVATE. THEY DID THIS AND WITHIN 10 MINS OF DRIVING IT TECH REPORTED WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BREAKS AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. FORD TECH SERVICE CONTACTED AGAIN WHO INFORMED THEM TO CHECK ALL FUSES AND WIRES. DEALERSHIP COULD NOT FIND ANY PROBLEMS. DEALERSHIP ORDERING NEW PART TODAY TO TEST. *TR
Electrical system, Engine, Apr 29, 2013
WHEN TRYING TO START THE CAR FROM PARK, ALL LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. DROVE TO DEALERSHIP. NOT ABLE TO FIND CODES FOR PROBLEM. FUEL CANISTER REPAIRED. *TR
Electrical system, Service brakes, Engine, Apr 29, 2013
THE CHECK ENGINE LIGHT HAD ILLUMINATED. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT TO BRING IT IN THAT DAY. DRIVING AT 45 MILES AN HOUR, AGAIN, WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PULLED TO THE SIDE OF THE ROAD AND SHUT CAR OFF. I WAS TOO FAR FROM DEALERSHIP TO HAVE IT TOWED AND WAS WORKING (I TRAVEL FOR MY JOB). CALLED DEALERSHIP, THEY SAID TO BRING IT IN. ABLE TO RESTART IT AFTER 2-3 ATTEMPTS. BROUGHT IT TO THE DEALERSHIP. NO CODE FOR NO START OR SHUT OFF BUT CODE FOR FUEL CANISTER. PROBLEM ADDRESSED, FIXED, AND CAR RETURNED TO ME. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO 'HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN. AFTER, THIS INCIDENT, I TRADED CARS WITH MY BROTHER (WHO WORKS 5 MILES FROM HOME) SO THAT HE COULD EASILY HAVE IT TOWED IF IT WERE TO OCCUR AGAIN. *TR
Electrical system, Service brakes, Engine, Apr 29, 2013
PICKED UP THE CAR FROM THE DEALERSHIP ON MONDAY (9/25/12) AFTER THEY FOUND SOMETHING WRONG AND WAS DRIVING ON STATE ROUTE 228 AT 55 MILE PER HOUR. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PUT HAZARDS ON FOR CARS BEHIND ME AND PULLED OVER QUICKLY AVOIDING A SIGN ON THE RIGHT SIDE OF THE ROAD. AFTER 10-15 MINS, I WAS ABLE TO RESTART THE CAR BY LETTING IT RESET. AFTER GETTING GREEN CAR INDICATOR, I WENT TO TURN AROUND TO GO BACK TO THE DEALERSHIP. THE CAR JUMPED FORWARD AND STALLED IN THE INTERSECTION OF STATE ROUTE 228 AND BUCK HILL RD. I WAS ABLE TO HAVE IT START, JUMP, AND STALL TWO TIMES (ENOUGH TO GET ME OUT OF THE INTERSECTION). UPON ARRIVING THE DEALERSHIP, THEY COULD NOT FIND ANY CODES THAT WERE DISRUPTED. THE SERVICE MANAGER CONTACTED FORD TECH LINE AND DROVE IT HOME FOR A FEW DAYS TO TRY TO ACTIVATE PROBLEM. COULD NOT ACTIVATE, CAR RETURNED WITH INSTRUCTIONS TO HAVE IT TOWED HERE AND DO NOT RESTART IT WHEN IT BREAKS DOWN.
Electrical system, Electronic stability control (ESC), Service brakes, Apr 29, 2013
WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELAY BOX PIN WAS NOT SEATED ALL THE WAY. REPAIRED AND RETESTED WORKING PROPERLY?. *TR
Electrical system, Visibility, Apr 5, 2013
WINDOWS ON DRIVER AND PASSENGER FRONT WINDOWS FOUND OPEN AFTER CAR CAME HOME, POWER TURNED OFF, AND LOCKED. I CAME HOME IN THE RAIN, SO I KNOW THAT I DID NOT OPEN WINDOWS. *TR
Electrical system, Visibility, Aug 23, 2012
FRONT WINDOWS AND MOON ROOF HAVE SPONTANEOUSLY OPENED ON TWO CONSECUTIVE DAYS AFTER THE VEHICLE HAS BEEN SHUTOFF, LOCKED, AND VACATED. THIS PROBLEM CAN ALLOW UNAUTHORIZED ACCESS TO THE VEHICLE AND EXPOSURE TO THE ELEMENTS POTENTIALLY DAMAGING THE INTERIOR. *TR
Electrical system, May 22, 2012
I WENT TO MY CAR ONE RAINY MORNING TO DISCOVER THE FRONT WINDOWS WERE DOWN AND THE MOON ROOF WAS OPEN, AND THE SEATS AND FLOOR WERE SOAKING WET. I FILED A POLICE REPORT THINKING IT WAS VANDALISM. THE OPEN WINDOWS AND MOON ROOF OCCURRED AGAIN THIS PAST WEEKEND AND BETWEEN GOOGLE AND THE OWNERS MANUAL, FOUND OUT THIS IS A "FEATURE" THAT HAPPENS IF THE UNLOCK KEY IS DEPRESSED FOR A SHORT TIME, AS CAN HAPPEN WHEN THE KEY IS IN YOUR POCKET. THIS COULD GIVE ANYBODY ACCESS TO THE GARAGE DOOR OPENER WHICH WOULD PUT MY FAMILY AND HOUSE AT RISK, AS WELL AS THE CONTENTS OF THE VEHICLE. THIS FEATURE WAS NOT DISCLOSED WHEN I PURCHASED THE VEHICLE AND IT CAN ONLY BE DISABLED BY THE DEALER. *TT