2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: engine
124 reports, newest first. Show all
Power train, Engine, Fuel/propulsion system, Nov 18, 2014
THE FIRST TIME I EXPERIENCED THE PROBLEM, I WAS MAKING A LEFT HAND TURN AND IT FELT LIKE THE CAR WAS RUNNING ON A COUPLE OF CYLINDERS, VERY LOW POWER. I STOPPED AS SOON AS I COULD AND TURNED OFF THE ENGINE, RESTARTED IT AND EVERYTHING SEEM TO BE OK. EVERYTHING WAS FINE FOR ABOUT A MONTH, BUT WHILE ON A TRIP, I EXPERIENCE A SUDDEN LOSS OF POWER AND UNRESPONSIVE THROTTLE. I TOOK THE CAR TO THE DEALER AND EXPLAINED WHAT HAD HAPPENED AND THAT IT SOUNDED LIKE THE SAME PROBLEM MY SISTER-IN-LAW HAD EXPERIENCED WITH HER 2010 FUSION AND THAT AFTER A NUMBER OF TRIP AND PROBLEM REPEATED PROBLEMS THEY REPLACED THE THROTTLE BODY WHICH RESOLVED THE PROBLEM. IN MY CASE THE DEALER, EVEN THOUGH I EXPLAINED WHAT I HAD EXPERIENCED AND THAT I WAS AWARE OF A SERVICE BULLETIN FROM FORD FOR THIS EXACT PROBLEM, SAID MY PROBLEM WAS A BAD BATTERY, WHICH THEY REPLACED AND RETURNED THE CAR TO ME. A COUPLE OF DAYS LATER I EXPERIENCED THE SAME PROBLEM A COUPLE OF TIMES AND IMMEDIATELY TOOK THE CAR BACK TO THE DEALER AND THIS TIME THEY REPLACED THE THROTTLE BODY. I HAVE SINCE DRIVEN THE CAR ABOUT 1500 MILES IN THE LAST TWO MONTHS WITHOUT A PROBLEM. MY SON IS NOW GOING THROUGH THE SAME PROBLEM WITH A 2011 ESCAPE HYBRID. HIS DEALER DID NOT REPLACE THE THROTTLE BODY WHEN HE TOOK IT WITH THE SAME PROBLEM A COUPLE OF WEEKS AGO, INSTEAD THEY CHARGED HIM A FEW HUNDRED DOLLARS TO "REMOVE CARBON BUILDUP" OR SOMETHING. TODAY THE ESCAPE EXPERIENCE THE SAME PROBLEM WHILE DRIVING ON AN INTERSTATE. I TOOK THE CAR BACK TO HIS DEALER THIS AFTERNOON AND TOLD THEM OF MY EXPERIENCE, THE SERVICE REP SAID THEY WOULD LOOK INTO IT. WE'LL SEE. I AM A LONG TIME LOYAL FORD OWNER BUT FEEL THEY ARE WAITING FOR SOMEONE TO BE KILLED BEFORE THEY FIX THIS PROBLEM. *TR
Electrical system, Other or unspecified, Engine, Oct 16, 2014
ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 10/7/2013, CALL ROADSIDE RESCUE TO JUMPSTART VEHICLE. I LET THE VEHICLE IDLE FOR A BIT, HOPING TO RECHARGE THE BATTERY BACK TO FULL FUNCTION. ON 10/8/2013 CALLED ROADSIDE RESCUE TO JUMPSTART VEHICLE FOR THE 3RD TIME AND THEN DROVE TO FORD DEALERSHIP. WITH GREAT HESITATION, FORD REPLACED THE BATTERY. I HAD TO TELL THE TECHNICIAN TO LOOK AT THE BATTERY'S YELLOW LIGHT. *TR
Engine, Oct 12, 2014
WITHOUT ANY ISSUES IN THE 6 MONTHS I'VE OWNED THE CAR, THE ENGINE SHUT DOWN. THE BATTERY APPEARED FULL. GAS TANK IS FULL. AFTER ONLY DRIVING FOR 1/4 MILE, THE STOP SAFELY NOW WARNING LIGHT CAME ON AND CAR SHUT DOWN. LUCKILY WE WERE RIGHT NEXT TO A CONVENIENCE STORE AND WERE ABLE TO GET AWAY FROM TRAFFIC. IF WE WERE ON A 2 LANE ROAD, WE WOULD OF BEEN STUCK IN THE MIDDLE OF TRAFFIC. WE WERE ABLE TO RESTART AND MOVE 10 FT AT A TIME. STILL WAITING FOR DIAGNOSIS. *TR
Steering, Vehicle speed control, Engine, Oct 7, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. UPDATED 12/18/14*CN THE CONSUMER STATED WHEN SHE PRESSED THE ACCELERATED PEDAL, THE VEHICLE SLIGHTLY ACCELERATED, AND THE VEHICLE WOULD ALSO JERK FORWARD. AT TIMES, THE VEHICLE WOULD CUT OFF WHILE DRIVING. UPDATED 01/07/15 *JB
Steering, Engine and engine cooling, Oct 6, 2014
TRAVELING ALONG AND ACCELERATOR PEDAL DID NOT RESPOND TO PRESSING AND STEERING WAS HARD TO STEER. CAR WAS STILL RUNNING. LOSS OF POWER STEERING AND NO GAS PEDAL. PULLED OVER AND TURNED CAR OFF AND RESTARTED. ISSUE WENT AWAY BUT CAME BACK 20 MILES LATER. I CALLED DEALER SHENANDOAH FORD AND WAS TOLD THIS IS NORMAL AND NOTHING TO WORRY ABOUT AND KEEP DRIVING. *TR
Engine and engine cooling, Sep 30, 2014
WHILE DRIVING DOWN THE ROAD, CAR WENT INTO LIMP MODE AND WARNING LIGHT CAME ON. PULLED CAR OFF ROAD, ENGINE SPUTTERING. TURNED CAR OFF AND BACK ON. ALL OF THE ABOVE ISSUES DISAPPEARED. *TR
Vehicle speed control, Engine, Sep 22, 2014
WHILE DRIVING, THE CAR BEGAN TO SHAKE AND JERK LIKE THE ENGINE WANTED TO DIE. THEN I LOST ENGINE POWER. THE CAR STILL HAD POWER AND WAS ON, BUT THERE WAS NO THROTTLE WHEN I PUSHED THE GAS. THE ENGINE LIGHT AND A LITTLE WRENCH CAME ON. I PUT IT IN PARK, TURNED IT OFF, RESTARTED IT, AND IT STILL HAD NO ENGINE THROTTLE TO IT. BUT THE CAR HAD A SMALL AMOUNT OF POWER, LIKE I WAS COASTING ALONG, SO THAT I COULD GET THROUGH THE STOP LIGHT AND MAKE IT TO THE SIDE OF THE ROAD. EVERY TIME I TRIED THE GAS PEDAL THOUGH, THERE WAS NO RESPONSE; IT WENT TO THE FLOOR. I WAS AT THE LIGHT BY MY NEIGHBORHOOD, RIGHT BY THE TRAIN TRACKS. THANK GOD I HAD ENOUGH POWER TO GET THROUGH THAT! *TR
Power train, Engine, Fuel/propulsion system, Sep 12, 2014
WHILE DRIVING, THE GAS PEDAL BECAME UNRESPONSIVE AND THE ORANGE WRENCH SYMBOL CAME ON. I PULLED OVER AND SHUT THE CAR OFF. I ATTEMPTED TO RESTART THE CAR. THE CAR RESTARTED AND I WAS ABLE TO CONTINUE DRIVING AS NORMAL. THIS PROBLEM HAS OCCURRED APPROX 4 TIMES. EACH TIME WITH THE SAME PRESENTATION AND EACH TIME I WAS ABLE TO RESTART THE CAR. *TR
Vehicle speed control, Engine, Sep 1, 2014
I WAS DRIVING ON INTERSTATE 70 AT APPROXIMATELY 65 MPH WHEN I SUDDENLY LOST ALL ENGINE POWER. I WAS ALMOST HIT BY A SEMI TRAVELING BEHIND ME BECAUSE MY VEHICLE HAD ABSOLUTELY ZERO ACCELERATION. THE "WRENCH" LIGHT ON MY CAR CAME ON AT THE SAME TIME THIS HAPPENED. THE SEMI BEHIND ME SWERVED TO MISS ME AND I WAS ABLE TO GET MY CAR OFF TO THE SIDE OF THE ROAD. LIGHTS, CLIMATE CONTROL (A/C), RADIO, ETC. WORKED FINE. ENGINE STILL RAN BUT WOULD NOT MOVE FORWARD. I TURNED THE CAR OFF TO CALL FOR ASSISTANCE. UPON SEEING IF THE CAR WOULD RE-START, IT DID AND NO "WRENCH" LIGHT APPEARED. I WAS ABLE TO THEN GET THE CAR TO MY LOCAL FORD DEALERSHIP, BUT BEING A HOLIDAY THEY WERE CLOSED. I COULD HAVE BEEN KILLED WHEN THIS HAPPENED ON THE INTERSTATE WITH THE SEMI BEHIND ME!! SOUNDS LIKE SOME KIND OF FUEL INJECTOR OR THROTTLE PROBLEM. MY VEHICLE IS NOT EVEN 3 YEARS OLD AND I BOUGHT IT BRAND NEW IN DEC. 2011. *TR
Engine, Aug 30, 2014
ENGINE LIGHT APPEARED ON DASH. FOLLOWED INSTRUCTIONAL MANUAL DIRECTIONS AND ENGINE LIGHT DISPLAY STAYED INTERMITTENT. AS OF JULY 24TH ENGINE LIGHT DISPLAY REMAINS ON AND EVERY TIME I STOP TO PUT ANY AMOUNT OF FUEL IN IT, IT STRUGGLES TO START AND TAKES AT LEAST 3 ATTEMPTS BEFORE IT WILL START. HOWEVER, IF I LEAVE IT RUNNING WHEN ADDING FUEL I HAVE NO PROBLEM, WHICH IS NOT RECOMMENDED. HAD AUTO ZONE RUN DIAGNOSTICS CHECK AND THEY GAVE ME THE CODE BUT THE FORD DEALERSHIP (KELLY FORD, MELBOURNE FL) WOULD NOT EVEN ATTEMPT TO LOOK UP THE CODE AS THEY SAID I HAVE TO COME IN AND PAY $100.00 DIAGNOSTIC FEE AND $160.00 HOURLY TO HAVE FIXED. I AM MORE WORRIED ABOUT DOWN THE ROAD ISSUES AS SEEN ON THIS WEB SITE. BOUGHT THE CAR USED IN DECEMBER OF 2012 WITH ONLY 11,000 MILES ON IT. *TR
Power train, Engine, Aug 20, 2014
I WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY MY VEHICLE LOST POWER. I ATTEMPTED TO PRESS THE ACCELERATOR BUT THE CAR JUST JERKED VIOLENTLY. I WAS FORCED TO STOP IN THE MIDDLE OF THE HIGHWAY BECAUSE I WAS UNABLE TO ACCELERATE TO THE SIDE OF THE HIGHWAY. I WAS ALMOST REAR-ENDED 3 TIMES DO TO THE SPEED OF TRAFFIC AND MY CAR SUDDENLY LOSING POWER. WHEN THE VEHICLE LOST POWER, A "WRENCH" SYMBOL APPEARED ON THE DASH. I PLACED THE VEHICLE IN PARK AND SAT FOR A FEW SECONDS AND ATTEMPTED TO START THE VEHICLE. ONCE STARTED I PULLED OVER TO THE SIDE OF THE HIGHWAY. THE CAR WAS RUNNING FINE SO I DECIDED TO DRIVE ON THE HIGHWAY AGAIN. AFTER ABOUT 1/2 A MILE, THE CAR STOPPED SUDDENLY AGAIN, THIS TIME I WAS ABLE TO COAST ONTO THE MEDIAN BECAUSE I WAS DRIVING IN THE SLOW LANE. THIS CONTINUED FOR SEVERAL MILES UNTIL I FINALLY PULLED OVER AND CALLED A TOW TRUCK. *TR
Power train, Electrical system, Engine, Aug 3, 2014
WHILE DRIVING MY NEW FORD FUSION, ONLY 5 MONTHS SINCE PURCHASE, THE VEHICLE LOST POWER AND STALLED. WHEN I TOOK IT TO THE DEALER THEY COULD FIND NOTHING WRONG AND SAID WHAT'S THE ISSUE IT STARTED DIDN'T IT? THE SAME THING HAPPENED AGAIN IN MAY AND JULY OF 2014. IT IS A KNOWN ISSUE WITH FORD AND A CUSTOMER SATISFACTION WAS ISSUED TO REPLACE THE THROTTLE BODY, BUT THE DEALERSHIP WON'T DO SO BECAUSE NO CODE SHOWS UP WHEN I'VE TAKEN THE CAR IN AFTER EACH EPISODE. THIS IS A SAFELY ISSUE AND A KNOWN ISSUE. WHY NHTSA ALLOWED THEM TO GET AWAY WITH NOT DOING A RECALL IS BEYOND ME. IT IS UNSAFE DRIVING A VEHICLE THAT SUDDENLY LOSES POWER. IT SHOULD NOT MATTER THAT A CODE DOESN'T SHOW UP. WHAT HAPPENED BEFORE COMPUTERS? IT'S A KNOWN ISSUE AND IS HAPPENING SO IT SHOULD GET REPLACED. THANKFULLY I WASN'T DRIVING OVER 35 WHEN THIS OCCURRED, BUT WHAT ABOUT THE NEXT TIME IF I'M ON A HIGHWAY GOING 60? WHAT WILL IT TAKE - PEOPLE TO GET SERIOUSLY INJURED TO GET A TRUE RECALL? *TR
Vehicle speed control, Engine, Aug 1, 2014
WHILE DRIVING ON A MAJOR HIGHWAY AT A SET RATE OF SPEED THE CAR ACTED AS IF IT WAS TRYING TO SHIFT GEARS AND BUCKED, RPM'S WENT UP AND THEN BACK TO NORMAL. IT WENT TO THE DEALER AND THROTTLE BODY WAS REPLACED, A WEEK OR SO AFTERWARDS THE CAR STARTED TO DO THE SAME THING, BUT THIS TIME ALSO IN REVERSE. I TOOK IT BACK TO THE DEALER WHERE THEY STATED THAT NOTHING WAS WRONG BUT THEY ONLY PUT 4 MILES OF A TEST DRIVE ON THE CAR. LAST WEEK THE FUSION LEFT ME ON A MAJOR HIGHWAY JUST SHUTTING DOWN WITH NO WARNING AND I HAPPENED TO HAVE MY 2 YEAR OLD. I LEFT IT SIT ABOUT 30 MINUTES AND TURNED OVER THE IGNITION AND IT STARTED LIKE NORMAL. I WAS JUST THANKFUL TO GET HOME WITHOUT AND ACCIDENT. IT'S NOT SAFE... THE CAR LOOKS GREAT BUT ITS LIKE YOU TAKE YOUR LIFE INTO YOUR OWN HANDS DRIVING IT. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jun 23, 2014
FELT LIKE A SURGE THEN ENGINE STALLED. HAD TO PULL OVER TURN THE CAR OFF THEN RESTART. *TR
Power train, Engine, May 20, 2014
VEHICLE LURCHED THEN LOST POWER AND CHECK ENGINE LIGHT CAME ON. VEHICLE WOULD NOT ACCELERATE AFTER LOSING POWER. SINCE THE REPAIRS, THE VEHICLE WILL OCCASIONALLY LURCH WHEN THE CAR IS IN GEAR AND THE BRAKES ARE APPLIED. *TR
Vehicle speed control, Engine, Mar 21, 2014
STARTING OUT, THROTTLE HAD NO RESPONSE ON TAKE OFF, NOW TAKING A RIGHT HAND TURN THROTTLE HAS NO RESPONSE THEN JUMPS FORWARD, VERY DIFFICULT PULLING OUT ONTO A HIGHWAY. I'VE TAKEN IT TO TWO DIFFERENT FORD DEALERS AND THEY REFUSE TO DO ANYTHING TILL THE CHECK ENGINE LITE COMES ON, MEANWHILE I'M DRIVING A DANGEROUS CAR... *TR
Engine, Mar 14, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT SHE RECEIVED A LETTER NOTIFYING HER OF A CUSTOMER SATISFACTION PROGRAM RELATED TO NHTSA ACTION NUMBER: PE13003 (ENGINE) . THE CONTACT MENTIONED THAT SHE WAS VERY CONCERNED FOR HER SAFETY AND THAT THERE SHOULD HAVE BEEN A RECALL ISSUED FOR THE DEFECT. THE DEALER WAS CONTACTED, WHO REFUSED TO ASSIST HER UNLESS THE VEHICLE WAS EXHIBITING THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 18,300.
Engine, Feb 26, 2014
WAS AT A STOP SIGN WHEN I ACCERLERATED THE ENGINE STOPED. I VEERED TO THE RIGHT AND THE CAR RESTARTED. I TOOK IT TO THE LOCAL FORD DEALERSHIP. THEY SAID THEY COULD FIND NOTHING WRONG THE CAR. IT HAS HAPPENED A TOTAL OF THREE TIMES WITH THE SAME RESULT, THEY SAY NOTHING WRONG WITH THE CAR. I CALLED FORD THEY INITATED A BUY BACK BUT THE CAR DID NOT PASS CALIFORNIA LEMON LAW MUSTER SO MY CASE WAS CLOSED. *TR
Power train, Electrical system, Engine, Feb 24, 2014
SEPTEMBER 24, 2013-I WAS DRIVING HOME AND THE CAR BEGAN TO SHUT DOWN. THE WRENCH CAME UP AND IT LOSE ALL POWER. I WAS ABLE TO COAST INTO THE MEDIAN AS IT WAS 5;00 TRAFFIC. I TURNED COMPLETELY OFF AND RESTARTED AGAIN. DECEMBER 5, 2013.. THE SAME THING HAPPENED AS I WAS ON A SIDE STREET. I TURNED OFF AND RESTARTED. 2/24/2014 I WAS GOING TO WORK AND IT CUT OFF ON VERY BUSY 6 LANE HIGHWAY. IT WAS VERY SCARY AS NO ONE WAS BEHIND ME. I TURNED OFF AND THEN RESTARTED THE CAR. I WAS SO RELIEVED THAT NO ONE WAS ON THIS BUSY ROAD WHICH IS ALWAYS TRAFFIC GOING VERY FAST. I HAVE A SERVICE ALL INTO FORD FOR FRIDAY 2/28/2014. *TR
Engine and engine cooling, Jan 9, 2014, fire
STATE OF NJ HAD A 2012 FORD FUSION THAT WAS BACK TO THE DEALERSHIP 5 TIMES FOR A CHECK ENGINE LIGHT. ON THE 6TH ATTEMPT TO FIX THE PROBLEM AT THE DEALERS, THE VEHICLE CAUGHT FIRE AND BURNED TO THE GROUIND WHILE OUT ON A ROAD TEST WITH A DEALERSHIP EMPLOYEE. THE VEHICLE IS A TOTAL LOSS. THE DEALERSHIP HAS NOT DISCLOSED WHAT CAUSED THE FIRE. I RECENTLY WAS INFORMED OF THE RECALL FOR 2013 FORD FUSIONS AND THOUGHT MAYBE THE 2012'S MAY HAVE A PROBLEM ALSO. THE DEALERSHIP INFORMATION IS AS FOLLOWS: ALL AMERICAN FORD, 375 ROUTE 17 SOUTH, PARAMUS, NJ. CONTACT IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Engine, Dec 12, 2013
I HAVE HAD SEVERAL ISSUES LEADING UP TO THIS AND THE DEALER WOULD SAY NOTHING IS WRONG. CAR JUMPS FORWARD WHEN IDLING, CAR LOOSES POWER WHEN ACCELERATING ON HIGHWAY. LASTLY WAS COMPLETE LOSS OF POWER AND NEARLY HIT BY BUS WITH KIDS IN CAR. THEY REPLACED THROTTLE BODY, A/C MOTOR ETC....TWO WEEKS GONE BYE AND IT IS STARTING AGAIN. I NEED TO GIVE THIS CAR TO MY DAUGHTER TO DRIVE BUT IT IS NOT SAFE. *TR
Power train, Electrical system, Engine, Nov 10, 2013
I NOTICED A "JUMPY RIDE' DURING TRIP TO ALBUQUERQUE AND BACK....FIRST ROAD TRIP SINCE BUYING CAR IN APRIL,'13. IT WAS SORT OF A SHIFTING OF A GEAR WHEN THERE SHOULD HAVE BEEN NOTHING LIKE THAT AT THAT SPEED. STARTED NOTICING AROUND TOWN AT 35 THE SAME JUMPY FEELING...JUST SEEMED LIKE TOO MUCH SHIFTING. THE RIDE IS VERY "ROUGH" ...NEVER HAD A CAR LIKE THIS...LOVED MY '09 FUSION, BUT THIS ONE STINKS. AFRAID IT'S WEARING OUT THE TRANNY AND COULD BE DANGEROUS. 3 DEALERS HAVE JUST BLOWN ME OFF ALONG WITH THE CORPORATE PERSON I TALKED TO...A "[XXX]" FOR MY REGION FOR FORD. I AM WORRIED AND CAN GET NOTHING DONE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Oct 31, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. ..UPDATED 12-30-13 *BF UPDATED 1/14/2014 *JS
Power train, Electrical system, Engine, Oct 16, 2013
ON 10/9/2013 I WAS STOPPED AT A LIGHT AND THEN WHEN I PROCEEDED TO GO ON A GREEN LIGHT, MY CAR STALLED WITHOUT ANY WARNING OR LIGHTS ON MY DASH WHILE IN TRAFFIC. THERE WAS A CAR BEHIND ME THAT ALMOST REAR ENDED ME. WENT TO RESTART THE VEHICLE AND IT DID NOT START RIGHT AWAY. I HAD TO PUT THE CAR IN PARK WITH HAZARDS ON, IN THE MIDDLE OF TRAFFIC, AND TRIED TO START THE CAR TWO MORE TIMES BEFORE THE CAR STARTED AGAIN. THE CAR HAS BEEN GIVING ME ISSUES WITH HESITATION AND VIBRATION FOR THE PAST 4 MONTHS. I HAVE TAKEN IT TO FORD AND THEY HAVE CHECKED MY CAR 2 TIMES AND NEVER WAS ABLE TO SOLVE THE PROBLEM. BEFORE I TOOK IT TO FORD THE CAR HAS STALLED ON 6/19/2013 PRIOR TO TAKING THE CAR TO THE LOCAL FORD SHOP. THEY SAID IT WAS THE PROGRAMMING AND THEY INSTALLED THE UPDATE FOR THE COMPUTER, BUT IT NEVER SOLVED THE PROBLEM. THE LAST TIME IT STALLED ON ME, MY HUSBAND, WHO IS AN ACURA TECHNICIAN, PULLED THE P2111 CODE OUT USING A POCKET CODE READER OUT OF FREEZE FRAME DATA. THERE WAS NO CODES STORED IN PCM 6 HRS AFTER THE INCIDENT. 2 DAYS LATER CHECKED FOR FREEZE FRAME DATA AGAIN AND THERE WAS NO FREEZE FRAME DATA. *TR
Engine, Oct 11, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING 60 MPH THE VEHICLE LOST POWER, THE WRENCH LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE EMERGENCY LANE, RESTART IT AND RESUME NORMAL FUNCTION. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 35,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE SHUT DOWN 3 TIMES DISPLAYING THE WRENCH WARNING. UPDATED 12/6/2013 *JS