2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: power train
162 reports, newest first. Show all
Power train, Service brakes, Jul 4, 2015
WHAT FEELS LIKE IS BRAKES STICKING. 1ST NOTICED WHEN BACKING OUT OF DRIVEWAY ONE MORNING. I PUT CAR IN REVERSE IT WOULDN'T MOVE WITHOUT ACCELERATION. ON GOOD DAYS IT MOVES ON IT'S OWN. WHEN IT'S ACTING UP AND I LET OFF ACCELERATION, CAR STOPS ITSELF ABRUPTLY WITHOUT APPLYING BRAKE. EARLY THIS WEEK ME AND MY SON WERE STOPPED AT DRIVE THRU WINDOW (THANK GOD NOT AT A STOP LIGHT). WHEN I WENT TO ACCELERATE TO LEAVE, MY CAR WOULDN'T MOVE. EMBARRASSED I ACCELERATED HARDER AND FINALLY GOT IT MOVING BUT IT SOUNDED LIKE BRAKES WERE STICKING, I COULDN'T GO OVER 15 MPH, CAR WOULDN'T SHIFT WAS AT 3 RPM, AND ANY TIME I LET OFF GAS PEDAL THE CAR ABRUPTLY STOPPED DEAD IN TRACKS. TERRIFIED I DROVE CAR A FEW BLOCKS TO MY DAD AND AS I WAS PULLING INTO DRIVEWAY THEY FREED UP. WHEN THIS HAPPENS MY BRAKES GET REAL STIFF (HARD TO PRESS) HE COULD FEEL THE HEAT ROLLING OFF FRONT TIRES AND THEY SMELLED REALLY HOT. TOOK TO 3 DIFFERENT DEALERSHIPS AND NONE CAN FIND A CAUSE BECAUSE THE BRAKES AREN'T ACTING UP AT THAT POINT IN TIME. THEY NEED TO SEE IT IN ACTION BEFORE THEY CAN GET AN IDEA. SO HERE I AM 2 MONTHS NOW STILL DRIVING LIKE THIS. THIS HAPPENS AT LEAST ONCE A WEEK. COMES AND GOES. TODAY I HAD PCM UPDATED AND POWERTRAIN REPLACED AND AFTER THAT WHEN THE MECHANIC GOT IN CAR TO MOVE IT, IT DIDN'T WANT TO MOVE. HE DESCRIBED IT AS IT WAS LIKE HAVING NO POWER. THEY HOOKED IT UP AND IT SHOWED POWER TRAIN. SO THEY REPLACED IT. HE DON'T THINK IT WAS MY BRAKES DOING THIS BUT YET THE OTHER DEALERSHIP SAID YOU CAN CLEARLY SEE WHERE MY FRONT BRAKES HAVE BEEN REALLY HOT. I'M HOPING SOMEHOW THE UPDATE FIXED IT. TIME WILL TELL
Power train, Jun 27, 2015
TRANSMISSION SHIFTS VERY HARD - PARTICULARLY AT LOWER GEARS (1ST TO 2ND, 2ND TO 3RD). IT IS A HARD ENOUGH SHIFT TO JOLT THE PASSENGERS AT TIMES. THIS HAPPENS WHETHER YOU ACCELERATE RAPIDLY OR SLOWLY. THE TRANSMISSION WAS EVALUATED AT TWO SEPARATE DEALERSHIPS SOON AFTER THE VEHICLE WAS PURCHASED (AS A CPO VEHICLE). THE SECOND EVALUATION WAS MEDIATED BY FORD CORPORATE CUSTOMER CARE. BOTH TIMES I WAS TOLD THAT THE HARD SHIFTING WAS "A KNOWN ISSUE" AND THAT ITS BEHAVIOR WAS TYPICAL FOR THIS 6F35 TRANSMISSION. ITS HARD TO BELIEVE THAT FORD WOULD KNOWINGLY ALLOW THIS ISSUE TO CONTINUE WITHOUT TRYING TO RESOLVE IT. MY PRIMARY CONCERN IS THAT THIS "KNOWN" ISSUE WILL CAUSE THE UNTIMELY FAILURE OF MY TRANSMISSION DUE TO THE HARD SHIFTING.
Steering, Power train, May 27, 2015
MY CAR LOST POWER PULLING INTO A PARKING GARAGE WHEN I WENT ON A ROAD TRIP TO SPRINGFIELD MASS, THE FIRST TIME ON 4/26/2015 IT SAID IT WAS SHOUTING DOWN THAT THE ABS DOES THIS TO PROTECT IT FROM OVER HEATING AND THEN IT WOULD NOT LET ME STEER, I THEN TOOK IT WHEN I GOT BACK TO FORD AND THEY COULD NOT FIND ANY THING WRONG WITH IT, THE NEXT TIME IT LOST POWER WAS TURNING A CORNER IN A PARKING LOT ON 5/21/2015 AT THE RITE AID PARKING LOT IN REHOBOTH BEACH DE IT SAID ON THE SCREEN POWER STEERING FAULT
Power train, May 5, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE RESPONDED AND THE SPEED INCREASED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Power train, Apr 3, 2015
THE DRIVER-SIDE TRANSMISSION AXLE SEAL IS LEAKING FLUID. THIS IS A KNOWN ISSUE ON MULTIPLE VEHICLES WITH THE 6F35 TRANSMISSION. IT COULD BECOME A SAFETY ISSUE IF THE TRANSMISSION IS ALLOWED TO GET TOO LOW ON FLUID. *TR
Steering, Power train, Electronic stability control (ESC), Mar 17, 2015
WHILE DRIVING ON HIGHWAY THE DASH SCREEN SHOWED ADVANCE TRAC LIGHT CAME ON THEN THE COMPUTER SCREEN FLASHED UP POWER STEERING UNIT FAILURE. STEERING OF THE VEHICLE BECAME DANGEROUS AND I LEFT THE HIGHWAY TO TRAVEL AT A SLOWER RATE OF SPEED. I WAS INSTRUCTED TO TURN OFF THE CAR AND THAT WHEN RESTARTED IT WOULD RESET BUT IT DID NOT RESET NOR FIX THIS. THE CAR IS EXTREMELY HARD TO STEER AND SHOULD NOT BE DRIVEN. I CONTACTED THE DEALER I BOUGHT IT FROM AND THEY STATED THERE WAS NO RECALL ON IT AND I WOULD NEED TO BRING IT TO THEM AND THEY WOULD RUN TESTS AND SEE WHAT IS WRONG. BUT I WOULD HAVE TO PAY FOR THIS SERVICE AND ANY PARTS AND LABOR NEEDED TO FIX IT. *TR
Power train, Feb 10, 2015
I WAS DRIVING ABOUT 30 MPH WHEN SUDDENLY THE STEERING BECAME VERY DIFFICULT, I COULDN'T BRAKE OR ACCELERATE FOR A BRIEF PERIOD. ALL THE WARNING LIGHT CAME ON SAYING SERVICE POWER STEERING NOW, ADVANCED TRACK, LOW TIRE PRESSURE, CHANGE OIL NOW. *TR
Power train, Feb 2, 2015
WAS DRIVING ON INTERSTATE HIGHWAY, WHEN ALL OF A SUDDEN, THE CAR LOST POWER AND STARTED RAPIDLY COMING TO A STOP. THE WRENCH LIGHT CAME ON. NOTHING HAPPENED WHEN I PUSHED ON THE GAS PEDAL. I COASTED OVER TO THE SIDE OF THE HIGHWAY AND STOPPED. I FELT LUCKY TO GET OFF THE HIGHWAY AND THAT NO ONE HIT ME. AFTER SHUTTING THE CAR OFF, I WAITED A MINUTE OR TWO AND RESTARTED THE CAR. IT SEEMED FINE THEN. DIDN'T HAPPEN AGAIN UNTIL 2 MONTHS LATER. NOW IT HAS HAPPENED 3 TIMES IN THE LAST WEEK. *TR
Power train, Engine, Dec 12, 2014
DRIVING CAR DIES OUT AND WRENCH LIGHT COMES ON. *TR
Power train, Nov 30, 2014
THE TRANSMISSION IN MY 2012 FORD FUSION (2.5L 4 CYLINDER, 6 SPEED SPORT SHIFT TRANSMISSION) WILL SHIFT EXTREMELY HARD AND UNEXPECTEDLY AT BOTH LOW AND HIGHWAY SPEEDS. AT LOW SPEEDS WHEN BEGINNING TO SLOW, THE CAR WILL SUDDENLY DROP INTO A LOW GEAR, THUS CAUSING A LOUD "CLUNK" SOUND AND THE CAR TO SUDDENLY SLOW (AS IF HITTING THE BRAKES HARD). AT HIGHWAY SPEEDS, ESPECIALLY WHEN CLIMBING STEEP HILLS, THE CAR'S TRANSMISSION WILL HOLD AT A HIGH RPM AND NOT RELEASE, EVEN AFTER REACHING THE TOP OF THE HILL AND/OR ON THE DOWNWARD GRADE. I MUST BRAKE IN ORDER TO FOR THE CAR TO RELEASE FROM HITS HIGH REVELATIONS. I HAVE HAD THE CAR TO DIFFERENT FORD DEALERSHIPS ON SEVERAL OCCASIONS, AND EACH TIME, I AM TOLD THAT THE VEHICLE IS OPERATING NORMALLY, AS MY CONCERNS APPARENTLY CANNOT BE REPLICATED. THE CAR IS NOW OUT OF WARRANTY, AND THE PROBLEMS CONTINUE. I FEAR THAT AN ACCIDENT MAY OCCUR AS A RESULT OF THIS TRANSMISSION'S SUDDEN, UNPREDICTABLE ACTIONS. *TR
Power train, Engine, Fuel/propulsion system, Nov 18, 2014
THE FIRST TIME I EXPERIENCED THE PROBLEM, I WAS MAKING A LEFT HAND TURN AND IT FELT LIKE THE CAR WAS RUNNING ON A COUPLE OF CYLINDERS, VERY LOW POWER. I STOPPED AS SOON AS I COULD AND TURNED OFF THE ENGINE, RESTARTED IT AND EVERYTHING SEEM TO BE OK. EVERYTHING WAS FINE FOR ABOUT A MONTH, BUT WHILE ON A TRIP, I EXPERIENCE A SUDDEN LOSS OF POWER AND UNRESPONSIVE THROTTLE. I TOOK THE CAR TO THE DEALER AND EXPLAINED WHAT HAD HAPPENED AND THAT IT SOUNDED LIKE THE SAME PROBLEM MY SISTER-IN-LAW HAD EXPERIENCED WITH HER 2010 FUSION AND THAT AFTER A NUMBER OF TRIP AND PROBLEM REPEATED PROBLEMS THEY REPLACED THE THROTTLE BODY WHICH RESOLVED THE PROBLEM. IN MY CASE THE DEALER, EVEN THOUGH I EXPLAINED WHAT I HAD EXPERIENCED AND THAT I WAS AWARE OF A SERVICE BULLETIN FROM FORD FOR THIS EXACT PROBLEM, SAID MY PROBLEM WAS A BAD BATTERY, WHICH THEY REPLACED AND RETURNED THE CAR TO ME. A COUPLE OF DAYS LATER I EXPERIENCED THE SAME PROBLEM A COUPLE OF TIMES AND IMMEDIATELY TOOK THE CAR BACK TO THE DEALER AND THIS TIME THEY REPLACED THE THROTTLE BODY. I HAVE SINCE DRIVEN THE CAR ABOUT 1500 MILES IN THE LAST TWO MONTHS WITHOUT A PROBLEM. MY SON IS NOW GOING THROUGH THE SAME PROBLEM WITH A 2011 ESCAPE HYBRID. HIS DEALER DID NOT REPLACE THE THROTTLE BODY WHEN HE TOOK IT WITH THE SAME PROBLEM A COUPLE OF WEEKS AGO, INSTEAD THEY CHARGED HIM A FEW HUNDRED DOLLARS TO "REMOVE CARBON BUILDUP" OR SOMETHING. TODAY THE ESCAPE EXPERIENCE THE SAME PROBLEM WHILE DRIVING ON AN INTERSTATE. I TOOK THE CAR BACK TO HIS DEALER THIS AFTERNOON AND TOLD THEM OF MY EXPERIENCE, THE SERVICE REP SAID THEY WOULD LOOK INTO IT. WE'LL SEE. I AM A LONG TIME LOYAL FORD OWNER BUT FEEL THEY ARE WAITING FOR SOMEONE TO BE KILLED BEFORE THEY FIX THIS PROBLEM. *TR
Power train, Nov 17, 2014
MY CAR HAS HAD PROBLEMS SINCE I BOUGHT IT, TO ME ITS SEEMS ITS A TRANSMISSION PROBLEM, IT JERKS AS IT SHIFT INTO GEARS. IN ONE OCCASION I WAS MAKING A RIGHT TURN. AS I TRIED TO ACCELERATE IT WOULDN'T ACCELERATE AND THE CAR STARTING SHAKING AND GOT STUCK IN THE DRIVE GEAR, I NOTICED THE WRENCH LIGHT WENT ON. THEN I TURN OFF THE CAR GOT SCARED, LUCKY NO ONE WAS BEHIND ME OR ELSE I WOULD OF HAD A REALLY BAD ACCIDENT. AS SOON AS I TURN IT BACK ON THE LIGHT WRENCH CAME OFF AND CAR WAS LIKE NOTHING HAPPENED. ALSO NOTICE EVERYTIME THE CAR GOES BETWEEN 2 TO 3 RPM THE CAR DECELERATES AND IS A BIG RISK OF HAVING AN ACCIDENT ESPECIALLY IF YOU DRIVING ON FREEWAY. I'VE LOOKED INTO TO SEE IF OTHER PEOPLE HAVE COMPLAINS AND LOOKS LIKE 2011 HAVE A TRANSMISSION PROBLEM, I HAVE TRIED TAKING IT TO THE DEALER AND THEY NEVER FIND WHAT'S WRONG,IM SERIOUSLY CONSIDERING GETTING AND ATTORNEY. *TR
Power train, Nov 4, 2014
I HAVE A FORD FUSION WHEN TAKING OFF IT SHIFTS REALLY HARD, OR AT TIMES IT WONT SHIFT UNTIL YOU LET OFF OF GAS AN LET RPMS GO DOWN THEN GIVE IT GAS AGAIN. IT ALSO DOWN SHIFT HARD AT TIMES NOT AS MUCH AS IT DOES WHEN GOING UP. I FEEL IT CAN CAUSE AN ACCIDENT IF NOT AWARE WHEN IT HAPPENS. SOME TIMES WHEN IT SHIFTS IT SHIFTS HARD ENOUGH IT FEEL LIKE THE BACK TIRES COME OFF OF GROUND. I THINK IT IS A SAFETY HAZARD I SEEN WHERE OTHER FORDS HAVE HAD THE SAME PROBLEM. I ALSO SEEN WHERE THAT SAME PROBLEM HAS CAUSED AN ACCIDENT AS WELL. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Oct 30, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Power train, Exterior lighting, Oct 7, 2014
AS I WAS COMING FROM BIBLE STUDY THIS NIGHT; MY CAR TURNED OFF; I SAW A SCREW DRIVER SYMBOL APPEAR AND IT WENT DEAD. AFTER WAITING FOR AWHILE FOR MY HUSBAND, WE WERE ABLE TO CRANK IT AGAIN AND PROCEED HOME. TWO DAYS LATER; IT DID THE SAME THING. WE TOOK IT TO STOKES OF BEAUFORT, WHERE WE PURCHASED IT AND WAS TOLD THAT THERE WAS A RECALL ON OUR YEAR. THEY ADVISED US TO TAKE IT TO OC WELCH; AND WAS TOLD THERE THAT THEY RECALLED FUSIONS, BUT NOT OUR VIN #, BUT WAS TOLD THAT THEY CHECKED IT AND SO NOTHING WRONG. WE WOULD HAVE TO WAIT TELL IT STOPS COMPLETELY. I DO HAVE EXTENDED WARRANTY; BUT THEY DIDNT SEE THE NEED TO GO ANY FURTHER. DAYS LATER, AFTER COMING FROM THE LAUNDRY MAT, THE SAME THING HAPPENED AGAIN ON TOP OF A BRIDGE WITH MY TWO GRAND BABIES IN THE CAR, IT JUST STOPPED. WHAT AM I TO DO??? *TR
Steering, Power train, Vehicle speed control, Oct 6, 2014
BOUGHT A 2012 FORD FUSION BRAND NEW FROM A DEALERSHIP. FIRST INCIDENT OCCURRED WITHIN FIRST 2 YRS OF OWNERSHIP WHILE DRIVING 45 MPH DOWN AN INCLINE - SUDDEN LOSS OF POWER. IT FELT AS IF IT LOST POWER STEERING AND THOUGHT ENGINE SHUT OFF. DASH ALARMS RANG AND BRIEFLY SAW 'POWER STEERING FAULT' LIGHT UP. TOOK ALL MY POWER TO PULL CAR OFF ROAD AND TO A SAFE COMPLETE STOP.TURNED OFF IGNITION. AFTER A FEW MINUTES RESTARTED IGNITION AND DROVE DIRECTLY TO A DEALERSHIP WITHOUT FURTHER INCIDENT. DEALERSHIP STATED WATER PUMP WAS DEFECTIVE AND SENT A SIGNAL TO THE ENGINE TO SHUT DOWN. PUMP WAS REPLACED SECOND INCIDENT OCCURRED MONTHS LATER WHILE AT A COMPLETE STOP AT A TRAFFIC LIGHT. STEERING WHEEL SUDDENLY LOCKED, AND FELT ENGINE POWER REDUCE. DASH WARNING SOUNDED AND SAW 'POWER STEERING FAULT, SERVICE POWERTRAC' LIGHT UP. TURNED IGNITION OFF AND BACK ON AND WAS ABLE TO DRIVE TO DEALERSHIP WITHOUT FURTHER INCIDENT. WAS TOLD A CHIP REPLACEMENT WAS ISSUED. REPLACED CHIP AND WAS TOLD THAT WOULD EXTEND THE WARRANTY AND RESOLVE ISSUE. CONTINUE TO HAVE ADDITIONAL INCIDENTS (4 TO DATE ) BOTH WHILE MOVING AND AT A STAND STILL WHERE THE DASH WARNING SOUNDED AND FELT A REDUCTION OR LOSS OF POWER, EACH TIME HAVING TO SHUT OFF IGNITION AND RESTART TO CLEAR THE FAULT. DEALERSHIP CONTINUES TO ATTEMPT TO SERVICE WITH NO RESOLVE AS YET. *TR
Power train, Oct 2, 2014
BOUGHT THIS CAR 3 WEEKS AGO WITH 20,500 MI AND IT HAS 21,500 MI ON IT NOW. CAR DROVE WELL AND DID NOT EXHIBIT ANY PROBLEMS DURING SEVERAL TEST DRIVES. ON THE DRIVE TO WORK THE FOLLOWING WEEK THE CAR STARTED SHIFTING HARD BETWEEN 1ST AND 2ND GEARS AND SHUDDER WHEN ACCELERATING FROM A CRAWL AFTER ABOUT 5-10 MINUTES OF STOP AND GO TRAFFIC ON THE FREEWAY. THE PROBLEM IS NOT ALWAYS THERE IN NORMAL DRIVING WHEN SOME SPEED CAN BE REACHED FOR A TIME. BUT IT ALMOST ALWAYS SHOWS UP OR GET MUCH WORSE AFTER THE CAR HAS BEEN IN SLOW MOVING OR STOP AND GO TRAFFIC OR AFTER IDLING HOT FOR SEVERAL MINUTES. TO ME THIS POINTS TO A DEFECT IN THE TRANSMISSION WHICH CAUSES FRICTION AND OVERHEATING CAUSING PREMATURE WEAR OF TRANSMISSION'S INTERNAL PARTS. I'M VERY DISAPPOINTED TO BE HAVING TRANSMISSION PROBLEMS ON A CAR WITH SUCH LOW MILEAGE. I PAID A SIGNIFICANT AMOUNT OF MONEY FOR THIS CAR WITH THE HOPES OF IT BEING A RELIABLE FAMILY CAR FOR SOME TIME TO COME. MY OPINION OF FORD AND ITS RELIABILITY IS EXTREMELY NEGATIVE. THIS IS MY FIRST AND PROBABLY MY LAST FORD. *TR
Power train, Oct 1, 2014
I BOUGHT THIS CAR FROM A HERTZ DEALER 1 WEEK AGO WITH 45, 589K MILES BEFORE THE INDECENT HAPPENED AS FOLLOWS. I WAS DRIVING MY 2012 FORD FUSION SEL IN THE FAST LANE ON THE FREEWAY GOING APROX 70 MPH. THE CAR SUDDENLY LOST POWER AND ENTERED INTO WHAT I ASSUME WAS SAFE MODE. THERE WAS NO THROTTLE RESPONSE AND THE CAR WAS AT 1K ROUGH IDLE. A WRENCH SYMBOL WAS SHOWN ON THE DISPLAY. I COULD NOT ACCELERATE AND HAD TO COAST ACROSS 4 LANES OF TRAFFIC WHILE LOSING SPEED. I WAS ABLE TO GET TO THE SHOULDER IN TIME BEFORE I LOST ALL MOMENTUM. IT WAS A VERY DANGEROUS SITUATION AND I WAS LUCKY TO HAVE MADE IT TO THE SHOULDER. (DESPITE SEVERAL NEAR MISSES FROM CAR TRAVELING AT FULL SPEED. THANK GOD MY WIFE WAS NOT DRIVING WITH OUR SON IN THE CAR) WHILE ON THE SHOULDER, THE CAR WAS NOT RESPONSIVE TO THROTTLE INPUT AND STAYED IN ROUGH IDLE. I HAD TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE SAFE MODE WAS DEACTIVATED. FIRST ATTEMPT TO GET UNDER WAY FAILED WITH ONLY TRAVELING A 100 FEET. SECOND ATTEMPT TO TURN ON AND OFF THE CAR WORKED AND I WAS ABLE TO SAFELY GET OFF THE FREEWAY AND TAKE SIDE STREETS HOME. THE CAR ONCE AGAIN WENT INTO SAFE MODE WHILE ON CITY STREETS AND THE FIRST ATTEMPT TO "REBOOT" THE CAR WORKED, I WAS ABLE TO ARRIVE AT HOME. THE CAR NOW HAS A CHECK ENGINE LIGHT ON. *TR
Power train, Engine, Fuel/propulsion system, Sep 12, 2014
WHILE DRIVING, THE GAS PEDAL BECAME UNRESPONSIVE AND THE ORANGE WRENCH SYMBOL CAME ON. I PULLED OVER AND SHUT THE CAR OFF. I ATTEMPTED TO RESTART THE CAR. THE CAR RESTARTED AND I WAS ABLE TO CONTINUE DRIVING AS NORMAL. THIS PROBLEM HAS OCCURRED APPROX 4 TIMES. EACH TIME WITH THE SAME PRESENTATION AND EACH TIME I WAS ABLE TO RESTART THE CAR. *TR
Power train, Engine, Aug 20, 2014
I WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY MY VEHICLE LOST POWER. I ATTEMPTED TO PRESS THE ACCELERATOR BUT THE CAR JUST JERKED VIOLENTLY. I WAS FORCED TO STOP IN THE MIDDLE OF THE HIGHWAY BECAUSE I WAS UNABLE TO ACCELERATE TO THE SIDE OF THE HIGHWAY. I WAS ALMOST REAR-ENDED 3 TIMES DO TO THE SPEED OF TRAFFIC AND MY CAR SUDDENLY LOSING POWER. WHEN THE VEHICLE LOST POWER, A "WRENCH" SYMBOL APPEARED ON THE DASH. I PLACED THE VEHICLE IN PARK AND SAT FOR A FEW SECONDS AND ATTEMPTED TO START THE VEHICLE. ONCE STARTED I PULLED OVER TO THE SIDE OF THE HIGHWAY. THE CAR WAS RUNNING FINE SO I DECIDED TO DRIVE ON THE HIGHWAY AGAIN. AFTER ABOUT 1/2 A MILE, THE CAR STOPPED SUDDENLY AGAIN, THIS TIME I WAS ABLE TO COAST ONTO THE MEDIAN BECAUSE I WAS DRIVING IN THE SLOW LANE. THIS CONTINUED FOR SEVERAL MILES UNTIL I FINALLY PULLED OVER AND CALLED A TOW TRUCK. *TR
Power train, Electrical system, Engine, Aug 3, 2014
WHILE DRIVING MY NEW FORD FUSION, ONLY 5 MONTHS SINCE PURCHASE, THE VEHICLE LOST POWER AND STALLED. WHEN I TOOK IT TO THE DEALER THEY COULD FIND NOTHING WRONG AND SAID WHAT'S THE ISSUE IT STARTED DIDN'T IT? THE SAME THING HAPPENED AGAIN IN MAY AND JULY OF 2014. IT IS A KNOWN ISSUE WITH FORD AND A CUSTOMER SATISFACTION WAS ISSUED TO REPLACE THE THROTTLE BODY, BUT THE DEALERSHIP WON'T DO SO BECAUSE NO CODE SHOWS UP WHEN I'VE TAKEN THE CAR IN AFTER EACH EPISODE. THIS IS A SAFELY ISSUE AND A KNOWN ISSUE. WHY NHTSA ALLOWED THEM TO GET AWAY WITH NOT DOING A RECALL IS BEYOND ME. IT IS UNSAFE DRIVING A VEHICLE THAT SUDDENLY LOSES POWER. IT SHOULD NOT MATTER THAT A CODE DOESN'T SHOW UP. WHAT HAPPENED BEFORE COMPUTERS? IT'S A KNOWN ISSUE AND IS HAPPENING SO IT SHOULD GET REPLACED. THANKFULLY I WASN'T DRIVING OVER 35 WHEN THIS OCCURRED, BUT WHAT ABOUT THE NEXT TIME IF I'M ON A HIGHWAY GOING 60? WHAT WILL IT TAKE - PEOPLE TO GET SERIOUSLY INJURED TO GET A TRUE RECALL? *TR
Suspension, Power train, Other or unspecified, Jul 29, 2014
HAIL DAMAGE, PAINTLESS DENT REPAIR, COULD BE REASON FOR UNEXPLAINED TIRE TREAD WEAR, AND/OR KNOCKING SOUND WHEN BACKING UP AND TURNING. MY FUSION IS STILL UNDER WARRANTY. PLEASE ADVISE WITH ANY INFORMATION THAT MAY BE HELPFUL.
Steering, Power train, Jul 21, 2014
I WAS DRIVING TO WORK THIS MORNING, GOING 65MPH WHEN A CHIME GOES OFF. THERE IS AN AMBER LIGHT ON THE DASH AND WORDS ARE UNDER THE SPEEDOMETER SAYING "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I WAS ON A STRAIGHT STRETCH OF I-35, SO I DIDN'T REALIZE HOW BAD IT WAS UNTIL I CAME TO MY EXIT RAMP. IT WAS VERY STIFF. AT THE BOTTOM OF THE RAMP I NEEDED TO MAKE A SERIES OF MUCH SHARPER TURNS AND THAT'S WHEN I REALIZED HOW BAD IT WAS. I STOPPED AT A LIGHT AND PULLED OUT MY PHONE AND TOOK PICTURES OF WHAT IT WAS SHOWING. WHEN I GOT INTO WORK, I SENT THE PICTURE TO MY DEALER, WHO SAID THEY COULD LOOK AT IT, BUT THAT WAS AS FAR AS THEY WOULD COMMIT. I HAVE OWNED THE CAR FOR 20 DAYS AND OF COURSE THE 3/36,000 EXPIRED 2000 MILES AGO. I TURNED TO THE INTERNET AND FOUND QUITE A FEW COMPLAINTS ABOUT THIS SAME THING WITH NUMEROUS YEARS OF THE FUSION. IT APPEARS THAT A SHORT TERM FIX IS TO SHUT OFF THE CAR AND WHEN STARTED AGAIN, THE PROBLEM DISAPPEARS, BUT MAY OR MAY NOT POP UP AGAIN. NOT EXACTLY REASSURING, FORD MOTOR COMPANY. HOW MANY COMPLAINTS DOES IT TAKE FOR SOMETHING TO BE DONE ABOUT THIS? A CAR WITH 38,000 MILES HAVING AN ISSUE THAT COULD BE LIFE THREATENING SEEMS COMPLETELY UNACCEPTABLE IN THIS DAY OF CAR COMPANIES KNOWING ABOUT PROBLEMS, YET DOING NOTHING AND THEN PAYING THE CONSEQUENCES LATER. DO THE RIGHT THING, FORD MOTOR COMPANY, AND FIX THIS FOR THOSE OF US WHO CHOSE TO BUY YOUR PRODUCT AND PUT OUR FAITH INTO YOU DELIVERING A QUALITY, RELIABLE AND SAFE VEHICLE. I OWNED A 2005 HYUNDAI THAT I PUT OVER 270,000 MILES ON AND THE ONLY ISSUE WAS TO REPLACE A CLUTCH. I WAS GOING TO GO WITH HYUNDAI AGAIN, BUT I THOUGHT SINCE FORD DIDN'T PARTICIPATE IN THE BAILOUT, I WOULD GO AMERICAN. AM I GOING TO REGRET THAT DECISION? *TR
Steering, Power train, Jul 1, 2014
WAS DRIVING THE WHEEL SUDDEN WENT STIFF OUT OF NO WHERE HAD TO SHUT THE CAR OFF AND START AGAIN. THAT WAS THE FIRST INCIDENT. A COUPLE DAYS LATER THE CAR DID THE SAME THING AND IT SAYS POWER STEERING ASSAULT FAILED AND I CANT DRIVE THE CAR AT ALL IT SAYS THAT AS SOON AS I START IT. *TR
Power train, Jun 30, 2014
THIS MODEL IS AN AWD MODEL. VEHICLE EMITS A FOUL 'NATURAL GAS' ODOR WHEN VEHICLE COMES TO A COMPLETE STOP AFTER ANY PERIOD OF DRIVING. THIS ODOR SMELLS EXACTLY LIKE THE FLUID INSIDE THE RDU. AFTER SEVERAL TRIAL AND ERROR ATTEMPTS, I BELIEVE THE SMELL IS BEING SUCKED IN THROUGH THE HVAC SYSTEM. HOWEVER WHEN THE SYSTEM IS PUT IN RE-CIRCULATION MODE, THE SMELL IS NOT PRESENT. THIS PROVES THAT THE SMELL IS BEING SUCKED IN FROM OUTSIDE, FROM A VENT CONNECTED TO THE RDU. I CANT BELIEVE FORD HAS NOT HAD ANY OTHER COMPLAINTS ABOUT THIS. ITS EMBARRASSING TO HAVE ANYBODY RIDE IN THE CAR. *TR