2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: structure
101 reports, newest first. Show all
Structure, Feb 21, 2019
DRIVERS SIDE DOOR HANDLE DOESN'T WORK. DOOR CAN NOT BE LOCKED. THERE IS A SAFETY RECALL ON THE 2013/2014 FUSION FOR A SIMILAR ISSUE.
Structure, Feb 13, 2019
I WAS PARKED. I WAS SITTING IN THE DRIVER'S SEAT TRYING TO GET OUT OF THE DRIVER'S SIDE DOOR. I PULLED ON HANDLE AND SOMETHING INSIDE THE DOOR BROKE. I COULD PULL THE HANDLE BUT THE DOOR WOULD NOT OPEN. I COULD NOT OPEN THE WINDOW BECAUSE THE WINDOW WAS FROZEN SHUT. IT WAS QUITE TERRIFYING THINKING I WOULD BE STUCK IN THE COLD. THEN I REALIZED I COULD EXIT THROUGH ANOTHER DOOR BUT I HAD TO CRAWL INTO THE PASSENGER SEAT FROM THE DRIVER'S SEAT. IF THIS HAD BEEN AN EMERGENCY SITUATION, I DON'T THINK IT WOULD BE SAFE FOR THE DOOR TO LOCK SHUT LIKE THAT. SINCE THEN, I HAVE NOT BEEN ABLE TO OPEN THE DRIVER'S SIDE DOOR FROM THE INSIDE, AND IF I CAN'T OPEN THE WINDOW IN FREEZING WEATHER TO REACH OUTSIDE (FROM INSIDE) THE CAR TO OPEN IT, I HAVE TO CRAWL TO PASSENGER'S SEAT TO GET OUT.
Structure, Jan 17, 2019
THE DRIVERS SIDE DOOR WILL NOT OPEN FROM INSIDE AT ALL. I HAVE TO HAVE SOMEONE OPEN IT FROM THE OUTSIDE FOR ME OR ROLL DOWN THE WINDOW TWIST AROUND IN THE SEAT AND OPEN IT FOR MYSELF. I THEN HAVE TO ROLL THE WI DOW BACK UP. I HAVE ONLY 72120 MILES ON THIS CAR. IT IS RIDICULOUS. I CAN EASILY GET TRAPPED INSIDE IN AN ACCIDENT AND NOT BE ABLE TO GET MYSELF OUT. I CALLED THE DEALERSHIP AND WAS TOLD THAT IT WAS NOT UNDER WARRANTY AND I WOULD NEED TO FIX IT AT COST. I AM THE ONLY OWNER OF THIS CAR HOW IS THAT POSSIBLE? I LOOKED ONLINE TO SEE HOW MANY OTHERS HAVE HAD THIS ISSUE AND IT IS A SERIOUS PROBLEM. HOW HAS NOBODY GOTTEN KILLED BY BEING TRAPPED IN THE CAR? LUCK! I AM SCARED TO DRIVE IT SINCE IT IS WINTER AND KNOW MY FELLOW DRIVERS ARE NOT AS CAUTIOUS AS I AM. I NEED TO SAVE UP MONEY TO BE ABLE TO GET THIS FIXED YET I AM SCARED TO DRIVE TO WORK. WHAT A CRAZY WORLD WE LIVE IN. U WILL NEVER BUY FORD AGAIN AND IT WAS BRAND NEW.
Air bags, Structure, Nov 27, 2018, crash
TAKATA AIRBAGS DID NOT DEFLATE IN CAR ACCIDENT FOR SAFETY PURPOSE.
Structure, Oct 28, 2018
THIS IS THE 3RD COMPLAINT FOR THE SAME PROBLEM.THE DOOR LOCKING MECHANISM INSIDE THE DOOR BROKE ON THE DRIVERS SIDE TWICE AND ONCE ON THE PASSANGER SIDE.THE DOOR WOULD NOT LOCK WHILE TRAVELING DOWN THE HIGHWAY.IN AN ACCIDENT THE DOOR COULD FLY OPEN.THE RIGHT REAR DOOR LOCK ALSO BROKE ONCE.I HAVE HAD FORD REPAIR THE LEFT FRONT DOOR ONCE AND THE R FRONT .FORD WOULD ONLY PAY FOR THE RIGHT FRONT DOOR.THIS CAR WAS NOT IN AN ACCIDENT ON ANY OF THE DOORS.FORD WOULD NOT PAY FOR THE LEFT FRONT AND THE RIGHT REAR DOORS.NOW THE LEFT FRONT DOOR IS BROKEN AGAIN. WHICH FORD SAID IT WAS NOT UNDER WARRANTY.THE CAR HAS ONLY 68000 MILES.FORD CASE #16185723-S-5H6R8.
Structure, Aug 17, 2018
TODAY AFTER PARKING AND TURNING OFF MY CAR, I COULD HEAR THE AUTOMATIC LOCKS DISENGAGE BUT MY DRIVER'S SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. I TRIED TO MANUALLY UNLOCK IT AND IT DOESN'T MOVE, I TRIED USING THE KEY FOB TO LOCK OR UNLOCK THE DOOR AND I TRIED THE AUTOMATIC LOCK BUTTON ON THE DOOR. I HAD TO RESTART MY CAR, ROLL DOWN THE WINDOW TO OPEN IT FROM THE OUTSIDE TO FINALLY GET OUT.
Structure, Jul 19, 2018
DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. I FEAR THAT IF IN A COLLISION, I COULD NOT ESCAPE. I SEE THERE WAS A RECALL ON THE 2013- 2015. I FEEL THAT FORD SHOULD CORRECT THIS DEFICIENCY ON MY VEHICLE. THIS IS WHEN VEHICLE IS STATION AND MOVING. THIS HAPPENED IN MARCH AND I THOUGHT THE LOCKS MAY HAVE BEEN FROZEN, AND NOW IT IS HAPPENING AGAIN
Structure, Jun 9, 2018
THE FRONT, PASSENGER-SIDE DOOR DOES NOT LOCK ALL THE TIME. TO GET IT TO LOCK, YOU HAVE TO HOLD THE DOOR LATCH CLOSED AND MANUALLY PRESS THE LOCK LEVER ON THE DOOR. LOCKING IT WITH THE FOB DOESN'T WORK, NOR DOES PRESSING THE LOCK SWITCH (THAT NORMALLY LOCKS ALL THE DOORS IN THE CAR).
Structure, Jun 9, 2018
A COUPLE DAYS AGO, I GOT TO WORK AND THE FRONT, DRIVER-SIDE DOOR WOULD NOT OPEN FROM THE INSIDE. IT UNLOCKS JUST FINE, BUT THE ONLY WAY TO OPEN IT IS TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE.
Structure, Latches/locks/linkages, May 23, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT ALL THE DOOR HANDLES FAILED TO OPEN THE DOORS FROM INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WINDOWS NEEDED TO BE OPENED IN ORDER TO OPEN THE DOORS FROM THE EXTERIOR HANDLES. THE CONTACT CALLED FUTURE FORD OF CLOVIS AT 559-862-1570 (920 W SHAW AVE, CLOVIS, CA 93612) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.
Suspension, Structure, Service brakes, May 21, 2018, crash
IT WAS A CHAIN-COLLISION. THE LEXUS IN FRONT OF ME SLAMMED INTO AN ACURA, AND I SLAMMED INTO THE LEXUS AT ABOUT 50MPH. SEVERE DAMAGE TO MY CAR (IT HAS BEEN DEEMED A TOTAL LOSS BY INS.) WE WERE SOUTHBOUND ON I-35 NEAR THE CONTINENTAL EXIT IN DALLAS TEXAS ON SUNDAY MAY 13 2018 AT ABOUT 3PM.
Air bags, Structure, Engine, May 3, 2018, crash
I WAS ON THE ROAD PACK SADDLE IN JONESTOWN TX 78645, WHEN I PULLED ON TO ROAD 1431. A LARGE TRUCK WITH A CRASH GUARD HIT ME ON THE DRIVER'S SIDE @ 60MPH. THE ACCIDENT TURNED MY CAR INTO A HORSE SHOE, AND SENJT ME INTO ON COMING TRAFIC. ALL OF THE AIR BAGS WERE ACTIVATED AND SAVED BOTH ME AND MY WIFE BUT, THE RESIDUE THAT CAME WITH THE ACTIVATION PEPPERD ME IN THE FACE AND RUINED MY GLASSES. IF I HAD NOT HAD MY GLASSES ON,I WOULD HAVE LOST MY VISION DUE TO SUCH. WE WERE ON A COUNTY ROAD.TURNING LEFT AND MY VEHICLE WAS IN MOTION.
Structure, Apr 24, 2018
I OWN A FORD FUSION AND SEVERAL MONTHS AGO THE REAR PASSENGER SIDE DOOR HANDLE STOPPED WORKING. IT APPEARS THAT THE HINGES BROKE AND THE DOORS COULD NOT BE OPENED FROM THE INSIDE AND THEN 2 MONTHS AGO THE DRIVER SIDE DOOR DID THE SAME THING. I WENT TO THE DEALER AND WAS TOLD THAT IT IS COMMON PROBLEM WITH THE FUSIONS AND SEVERAL CUSTOMERS HAS BEEN COMING IN WITH THE EXACT ISSUE, AND FORD WON'T OFFER A RECALL. JUST TO HAVE ONE DOOR HANDLED FIXED US COSTING ME $345. THIS IS 1/3 OF MY SALARY EVERY TWO WEEKS. 2 YEARS AGO THE ENGINE STALLED ON THE HIGHWAY WHILE DRIVING NOW I HAVE TO PUT UP WITH NOT BEING ABLE TO GET OUT OF THE CAR FROM THE INSIDE. I HAVE TO ROLL THE WINDOW DOWN AND OPEN THE CAR FROM THE OUTSIDE IN ORDER TO GET OUT OF MY CAR. IN THE EVENT OF AN EMERGENCY I WOULD NOT BE ABLE TO EXIT THE VECHUCLE. FORD NEEDS TO OFFER A RECALL ON THESE PARTS.
Structure, Feb 26, 2018
WHEN TRYING TO GET OUT OF MY CAR, THE DOOR WOULDN'T OPEN. THE DOOR WAS STILL LATCHED, BUT I TRIED TO CONTINUE DRIVING TO THE NEAREST AUTO SHOP. WHILE DRIVING ON THE DOOR LATCH CAME UNDONE AND THE DOOR CAME OPEN WHILE DRIVING. AT THIS TIME THE DOOR WILL NOT OPEN FROM THE INSIDE (I CAN OPEN USING THE EXTERIOR HANDLE) AND THE DRIVER DOOR DOES NOT LOCK. THE LATCHING ISSUE IS THE BIGGEST CONCERN AS IT COULD CAUSE INJURY (I'M VERY THANKFUL IT DIDN'T FLY OPEN WHILE DRIVING ON THE HIGHWAY TWO MINUTES EARLIER).
Structure, Other or unspecified, Feb 24, 2018
THE INNER DRIVER SIDE DOOR HANDLE BROKE SUDDENLY WHEN TRYING TO EXIT THE VEHICLE. THE HANDLE MADE A POP SOUND AND WE WERE UNABLE TO GET OUT. ONCE WE HAD THE CHANCE TO LOOK AT WHAT HAPPENED, WE NOTICED THAT PULLING OPEN THE HANDLE AT THE SAME TIME AS THE LOCK ENGAGED THE LATCH. THE VEHICLE WAS PARKED AT THE TIME OF THE HANDLE BREAKING, AND THE MOTOR WAS TURNED OFF.
Structure, Jan 9, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER SWITCHING TO THE PARK POSITION AND TURNING THE VEHICLE OFF, THE FRONT DRIVER SIDE DOOR WOULD NOT UNLOCK FROM INSIDE THE VEHICLE. THE CONTACT WAS UNABLE TO IMMEDIATELY EXIT THE VEHICLE. THE DOOR WAS ABLE TO BE OPENED FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BUFF FORD (111 S. IL ROUTE 31, MC HENRY, IL) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 51,000. *TT *TR
Structure, Nov 21, 2017
NOT NEAR HOME AND DAUGHTER GETTING IN VEHICLE IN THE PASSENGER REAR WHEN DOOR WOULD NOT LATCH SHUT. LATCH WAS/ IS IN THE OPEN POSITION. CAR WAS STATIONARY. THIS IS DOOR NUMBER 3 OF THIS VEHICLE TO HAVE ISSUES WITH DOORS STAYING CLOSED OR GETTING THEM OPENED FROM SIMILAR SITUATIONS. WHAT IF THIS WERE TO OPEN AS I WAS DRIVING AND THIS PART WERE TO GIVE AS I WAS DRIVING DOWN THE ROAD?
Structure, Nov 7, 2017
THE FRONT DRIVER DOOR WILL NOT OPEN FROM INSIDE THEE CAR. I WAS PARKED AND READY TO GET OUT AT WORK.
Structure, Oct 16, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE BECAME JAMMED WHEN ATTEMPTING TO OPEN THE DOOR. THE CONTACT HAD TO PULL THE OPEN LEVER AND PULL THE DOOR HANDLE TO OPEN THE DOOR. TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL) DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR HANDLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT PROVIDED.
Structure, Oct 16, 2017
I PARKED IN MY DRIVEWAY. PUT CAR IN PARK GEAR PULLED EMERGENCY BRAKE. REMOVED KEY FROM IGNITION. PULLED INSIDE DOOR LATCH TO EXIT. INSIDE LATCH DID NOT ENGAGE. I HAD TO PUT KEY BACK INTO IGNITION TURN KEY TO ACCESSORIES POSITION ROLL WINDOW DOWN, USE OUTSIDE DOOR LATCH TO OPEN DOOR. HOLD DOOR OPEN ROLL WINDOW BACK UP TURN IGNITION OFF, EXIT CAR AND LOCK. THIS ONLY HAPPENS WITH LEFT FRONT DRIVER DOOR
Structure, Oct 14, 2017
WENT TO OPEN MY DOOR TO GET OUT OF THE CAR & OUT OF NOWHERE THE INSIDE DRIVERS DOOR HANDLE WOULD NOT WORK AT ALL. IT WAS FINE NOT 20 MINS BEFORE. TO GET OUT OF MY CAR I HAVE TO PUT MY WINDOW DOWN & REACH OUTSIDE & OPEN IT WITH THE OUTSIDE DOOR HANDLE. IT'S A REAL PAIN IN THE A$$ ESPECIALLY WHEN IT RAINS. I'VE READ THAT MANY FUSIONS ARE HAVING THE SAME EXACT ISSUE AND FORD DID DO A RECALL BUT MY YEAR MODEL (2012) HASN'T BEEN INCLUDED YET. I'M HOPING THEY EXPAND IT SOON BECAUSE CLEARLY FROM MY EXPERIENCE & THAT OF MANY OTHERS THE 2012 IS CLEARLY AFFECTED.
Structure, Sep 5, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT 338 S CHURCH ST, RIPLEY, WV 25271; (304) 372-5707) WHERE THEY REPAIRED THE DRIVER'S SIDE DOOR TO CLOSE; HOWEVER, IT STILL FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER (I-77 FORD, LOCATED AT 3315 CHARLESTON RD, RIPLEY, WV 25271; (304) 372-3673) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE AND DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND PROVIDED CASE NUMBER: CAS-13050159. THE APPROXIMATE FAILURE MILEAGE WAS 45,559.
Structure, Aug 21, 2017
AFTER PARKING, UNABLE TO OPEN DRIVER'S SIDE DOOR. HAD TO ROLL DOWN WINDOW AND USE OUTSIDE HANDLE TO OPEN DOOR.
Structure, Jun 23, 2017
THE INTERIOR DOOR HANDLE AFTER NORMAL USE CAN BREAK, LEAVING OCCUPANT STUCK IN VEHICLE IF UNABLE TO CLIMB TO ANOTHER SEAT OR ROLL WINDOW DOWN TO OPEN DOOR WITH OUTSIDE HANDLE.
Structure, May 27, 2017
THE INTERIOR DRIVERS DOOR HANDLE WILL NOT OPEN THE DOOR AND THE WINDOW HAS TO BE ROLLED DOWN TO USE THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN INTO VETERANS FORD IN METAIRIE, LA WHERE THEY LOOKED AT THE ISSUE AND THEN SCHEDULED AN APPOINTMENT TO REPAIR IT. I BROUGHT IT IN FOR THE APPOINTMENT AND THEY SAID THEY COULDN'T GET TO IT FOR THREE DAYS AND THAT THEY WOULD HAVE TO LOOK AT IT AGAIN AND DECIDE WHAT TO DO. I EXPLAINED MY SAFETY CONCERNS TO TWO DIFFERENT REPRESENTATIVES BUT THEY STILL WOULD NOT TAKE ANY ACTION.