2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: structure
101 reports, newest first. Show all
Structure, Jan 7, 2016
AT 50,000 MILES THE LEFT FRONT INSIDE DOOR HANDLE FAILED TO OPEN THE DOOR. THE CAR HAS BEEN VERY WELL MAINTAINED AND HAS NEVER BEEN IN AN ACCIDENT. INABILITY TO OPEN THE DOOR FROM INSIDE THE VEHICLE COULD CREATE A VERY SERIOUS SAFETY ISSUE IN THE EVENT THAT THE VEHICLE WAS SUBMERGED AND THE POWER WINDOWS WERE NO LONGER OPERATIONAL. I FIRST NOTICED THIS DOOR HANDLE FAILURE WHILE PARKED ON A CITY STREET. THE FORD PART # IS 1 60FOZ04.
Structure, Dec 22, 2015
HOOD LATCH HAS BROKEN AFTER 40K MILES CAUSING THE HOOD TO OPEN ON ITS OWN WHILE DRIVING.
Steering, Air bags, Structure, Oct 23, 2015, crash
ON SEPTEMBER 5, 2015 I WAS ON MY WAY TO A FUNERAL TRAVELING ON 695 IN OWINGS MILLS MARYLAND AND EXPERIENCED THE LOST CONTROL OF MY VEHICLE. WHILE TRYING TO STEER BACK THE STEERING WHEEL DID ABSOLUTELY NOTHING AND ALSO THE TRYING TO SHIFT INTO GEAR WAS ALWAYS A MAJOR PROBLEM. THE GEAR SHIFT WOULD STICK OR SOMETIMES HARD TO PUT BACK IN PLACE. FROM THIS MY CAR WAS TOTALLED.
Steering, Structure, Oct 23, 2015
FUSION'S POWER STEERING STOPPED WORKING AS I WAS TURNING A CURVE ON A COUNTRY ROAD AND I ALMOST LOST CONTROL.. INSIDE OF THE TRUNK'S LID IS RUSTING WITH ONLY 15,000 MILES ON THE VEHICLES
Steering, Electrical system, Structure, Oct 20, 2015, crash
I WAS DRIVING MY 2012 FORD FUSION HOME FROM WORK AND WAS STOPPED AT A STOP LIGHT. WHEN I RESUMED DRIVING WHEN THE LIGHT TURNED GREEN, MY POWER STEERING SUDDENLY MALFUNCTIONED WHILE DRIVING AND I WAS NO LONGER ABLE TO TURN THE VEHICLE CAUSING ME TO CRASH INTO A POLE. THERE WAS NO WARNING, JUST TOTAL POWER STEERING FAILURE WHILE DRIVING. IT IS EXTREMELY DANGEROUS, AND FORD HAS RECALLED HALF A MILLION VEHICLES FOR THE SAME ISSUE, BUT FOR SOME REASON MY MODEL WASN'T INCLUDED. IT MAKES DRIVING TERRIFYING.
Structure, Sep 9, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO OPEN THE FRONT DRIVER AND REAR PASSENGER SIDE DOORS, THEY BECAME INOPERABLE. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Steering, Structure, Sep 9, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT SUSTAINED A HAND INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO AN ANIMAL IN THE ROAD, THE STEERING WHEEL SEIZED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE ANIMAL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 12/01/15*LJ *CN
Structure, Other or unspecified, Aug 17, 2015
ON 06/25/2015 ,I TOOK MY CAR TO THE FORD DEALER TO HAVE DOOR HANDLE MECHANISM REPAIRED..I WAS TRAPPED IN MY CAR AND I COULD NOT GET OUT.THEY REPAIRED IT AT MY COST,INV254478,$174.14.WHICH IT SHOULD HAVE BEEN REPAIRED UNDER SAFETY DEFECT.THE DOOR COULD NOT BE LOCKED AND IN A ACCIDENT THE DOOR COULD FLY OPEN.ON 08/17/2015 THE OTHER DOOR (PASSENGER SIDE) HAD THE SAME PROBLEM.I TOOK THE CAR INTO THE FORD DEALERSHIP AND I WAS ADVISED BY JOE ALVARADO THAT THE SAFETY DEFECT WAS NOT COVERED PAST 30,000 MILES.I COULD NOT ENTER PART.
Structure, Jul 17, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE FAILED TO OPEN THE DOOR PROPERLY. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE DOOR LATCH WAS POTENTIALLY FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V2460009 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Structure, Latches/locks/linkages, Apr 27, 2015
DOOR LATCH DRIVERS SIDE BROKEN. *TR
Electrical system, Structure, Apr 22, 2015
INTERIOR DOOR HANDLE BROKE. I WAS JUST OPENING MY DOOR TO GET OUT AND IT JUST QUIT OPENING AND NOT ENGAGING. I HAVE TO ROLL MY WINDOW DOWN TO OPEN MY DOOR TO GET OUT OF THE CAR EVERY-TIME. I HEARD THAT THIS WAS PART OF A RECALL BUT WHEN I CALL THE FORD DEALER HERE IN TOWN THEY SAID THAT THERE IS NO RECALL ON THIS PROBLEM BUT I DID HERE THAT THERE WAS A RECALL ON THIS PROBLEM AND ON THIS MODEL CAR ON THE NEWS RECENTLY. THE DEALER AT PATCHETTS FORD IN TURLOCK, CA SAID I NEEDED A RECALL NUMBER. PLEASE IF I CAN GET SOME HELP WITH THIS ISSUE. *TR
Steering, Structure, Electronic stability control (ESC), Mar 14, 2015
I OWN A FORD FUSION 2012 WITH ABOUT 95,000 MILES ON IT. NO OTHER ISSUES SINCE ITS PURCHASE IN NOVEMBER 2014. WEEKS AGO I STARTED THE CAR, AND THE POWERSTEERING ASSIST MESSAGE CAME ON, COULD NOT MOVE CAR. STEERING LOCKED. READ THE MANUAL FOR CAR. TURNED CAR OFF AND BACK ON. PROBLEM WENT AWAY. I THOUGHT IT MIGHT BE THE COLD WEATHER OR ICE BLOCKING A SENSOR. HOWEVER INTERMITTENTLY THIS HAS HAPPENED AGAIN AND AGAIN AND SOMETIMES TAKES SEVERAL TRIES OF ON/OFF TO GET THE CAR TO BECOME DRIVABLE. ALSO NOW IT SOMETIMES SAYS ADVANCETRAC SERVICE AND THE DRIVERS SIDE DOOR WILL NOT OPEN SO I, A TALL PERSON, NEED TO TRY TO CLIMB OVER THE SEAT AND GET OUT ON THE PASSENGER SIDE INTO TRAFFIC. HAVING ONES CAR NOT START UP IN A CITY SUCH AS MINE IS DANGEROUS FOR SINGLE WOMEN AT NIGHT WHO MIGHT BE ALONE. SO FAR THIS POWER STEERING LOCK HASN'T HAPPENED WHILE DRIVING LIKE MANY OF THE OTHER HUNDREDS OF POSTS ABOUT THE ADVANCETRAC PROBLEMS, BUT I AM SCARED THAT THIS WILL HAPPEN TO ME AND THAT I COULD GET INTO AN ACCIDENT. I AM A STUDENT AND DO NOT HAVE THOUSANDS OF DOLLARS TO REPAIR THIS VEHICLE IF THE ISSUE WILL JUST KEEP HAPPENING AGAIN AND COST ME MORE THOUSANDS OF DOLLARS. THE CLOSET FORD DEALER TO ME IS IN LATHAM, NY AND THEY DO NOT ANSWER THEIR PHONE. I FEEL VERY UNSAFE IN THIS VEHICLE THAT I NEED TO DRIVE ON A DAILY BASIS. I BELIEVE THAT FORD SHOULD HAVE A RECALL OF THESE UNSAFE CARS. *TR
Structure, Mar 12, 2015
UNABLE TO OPEN DRIVER SIDE DOOR FROM INTERIOR DUE TO DOOR HANDLE MALFUNCTION. *TR
Steering, Structure, Jan 27, 2015, crash
DRIVING POWER STEERING SERVICE LIGHT CAME ON STEERING BECAME HARD COULDN'T TURN WHEEL HIT A SNOW MOUND DAMAGED FRONT BUMPER. *TR
Steering, Structure, Jan 20, 2015, crash
WHILE DRIVING MY 2012 FORD FUSION MY POWER STEERING WENT OUT CAUSING ME TO LOSE CONTROL OF THE VEHICLE WHILE I WAS TURNING CAUSING ME TO SIDE SWIPE MY DOOR AGAINST A POLE. *TR
Structure, Dec 9, 2014
RECENTLY I HAD TO TAKE MY CAR IN FOR REPAIRS, THE INSIDE DRIVER'S SIDE DOOR HANDLE CEASED TO OPEN. WE PURCHASED THE EXTENDED WARRANTY, BUT WERE TOLD BY THE FORD SERVICE DEPARTMENT THAT THIS WAS CONSIDERED TO BE A COSMETIC REPAIR AND WAS NOT COVERED. I HAVE HAD 2 FORD FUSIONS A 2008 AND THIS 2012. BOTH CARS HAD THE INSIDE DRIVERS DOOR HANDLE BREAK. I DO NOT USE EXCESSIVE FORCE TO OPEN THE DOOR. I HAVE CHECKED ON THE INTERNET AND FOUND THIS IS A COMMON PROBLEM FOR THESE CARS. I DON'T SEE HOW THIS CAN BE A COSMETIC ISSUE, WHEN IT IS CLEARLY A FAULTY PIECE OF EQUIPMENT. ALSO IT COULD BE VERY DANGEROUS IF I WERE IN AN ACCIDENT BEFORE I COULD GET THE HANDLE FIXED, AS THERE WOULD BE NO WAY TO EXIT THE VEHICLE FROM THE DRIVER'S DOOR. I FEEL THIS MODEL CAR SHOULD BE RECALLED FOR FAULTY DANGEROUS DOOR HANDLE FAILURE. *TR
Structure, Latches/locks/linkages, Nov 20, 2014
AFTER STOPPING VEHICLE, DRIVERS DOOR WOULD NOT UNLOCK. *TR
Structure, Latches/locks/linkages, Oct 24, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE INTERNAL DOOR HANDLE FAILED TO OPEN THE DOOR. AS A RESULT, THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Structure, Wheels, Oct 16, 2014
ALL 4 CENTER CAPS/HUB CAPS WERE LOOSE AND 2 FELL OFF WHILE I WAS CLEANING THE TIRES. FORD DEALERSHIP REPLACED ALL 4 PLASTIC CENTER CAPS. PART NUMBER 9E5Z 1130A. *TR
Exterior lighting, Structure, Oct 16, 2014
LEFT LICENSE PLATE LIGHT SOCKET SCREW WOULD NOT TIGHTEN. WHEN CLOSING THE TRUCK, THE LAMP ASSEMBLY WOULD HANG DOWN A LITTLE ON LEFT SIDE. I TIGHTENED THE SCREW AND FOUND IT TO BE STRIPPED. TOOK VEHICLE TO FORD DEALERSHIP. FORD REPLACED THE LICENSE PLATE LAMP ASSEMBLY. *TR
Air bags, Seat belts, Structure, Jul 17, 2014, crash
I WAS WEARING MY SEAT BELT HIT HEAD ON DRIVER FRONT BY ANOTHER DRIVER GOING APPROX 45MPH, CLEAR CONDITIONS. COLLISION FORCED OFF ROAD AND I HIT PARKED SUV WITH MY FRONT PASSENGER FRONT. NO AIRBAG DEPLOYMENT OCCURRED DURING EITHER HIT, SELF BELT DID NOT LOCK, I WAS FORCED UPWARD HITTING MY HEAD ON INSIDE ROOF HANDLE ABOVE DRIVER DOOR, THEN THROWN FORWARD HITTING MY CHIN ON STEERING WHEEL. I WAS KNOCK UNCONSCIOUS FOR 3-4 MINUTES, FRACTURED FRONT TOOTH, DISLOCATED JAW, SUFFERED OPTIC NERVE INJURY, CONCUSSION, BACK AND NECK INJURIES. I WAS TRANSPORTED TO THE HOSPITAL. THE INITIAL BODY SHOP REPORT DID INDICATE THE AIR BAG MODULES HAD TO REPLACED. THE VEHICLE WAS TOTALED AFTER IT WAS DETERMINED THE REPAIRS COST MORE THAN THE VEHICLE WAS WORTH. DAMAGE INCLUDE ENTIRE FRONT END, HOOD, BROKEN, WINDSHIELD, RADIATOR, ENGINE, UNDERBODY, DRIVER DOOR, REAR DOOR REAR BUMPER AND ROOF. AIR BAGS WERE STILL INTACT. PICTURES WERE TAKEN AT ACCIDENT SCENE, TOWING FACILITY AND AT SALVAGE YARD. I STILL SUFFER FROM THE INJURIES AND AM CURRENTLY ON SSI UNABLE TO WORK. *TR
Structure, Jun 5, 2014
THIS PARTICULAR AUTOMOBILE HAS A FACTORY INSTALLED REAR DECK LID WING. IT IS SECURED TO THE DECK LID USING FOUR BOLTS THROUGH THE SKIN OF THE DECK LID. THE BOLTS ARE EACH BONDED INTO A PLASTIC PLUG, AND EACH PLUG IS THEN BONDED INTO THE PLASTIC STRUCTURE OF THE WING. THE CAR WAS PARKED AT THE TIME OF THE INCIDENT WITH AN OPEN REAR DECK LID. WHEN THE REAR DECK LID WAS CLOSED, THE BOLTS SECURING THE END OF THE WING AT THE DRIVER'S SIDE SEPARATED FROM THEIR PLASTIC INSERTS, RESULTING IN THAT END OF THE WING BEING NO LONGER SECURED. HAD THIS INCIDENT OCCURRED WHEN THE CAR WAS AT SPEED, THE RESULT MAY HAVE BEEN COMPLETE SEPARATION OF THE WING FROM THE CAR. ANYONE TRAVELING BEHIND THE CAR WITH THIS OCCURRING WOULD CERTAINLY ATTEMPT EVASIVE ACTION, WITH THE POTENTIAL FOR HAVING OR CAUSING AN ACCIDENT. FORD HAS MANY VEHICLES ON THE ROAD WITH THIS WING CONFIGURATION, AND THIS DESIGN METHOD FOR SECURING THEIR WINGS TO THEIR CARS REQUIRES NHTSA INVESTIGATION. *TR
Structure, Vehicle speed control, May 12, 2014, crash
AT A VERY LOW SPEED, WHILE PULLING INTO A PARKING SPACE, VEHICLE UNEXPECTEDLY ACCELERATED WHILE LIGHTLY BREAKING AND WOULD NOT STOP CAUSING IMPACT TO ANOTHER CAR. *TR
Exterior lighting, Structure, Nov 15, 2012
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE CONTACT NOTICED THE PASSENGER SIDE HEADLIGHT WOULD ONLY ILLUMINATE PARTIALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE HEADLIGHT WAS MANUFACTURED THAT WAY AND NO ADJUSTMENT COULD BE PERFORMED. ADDITIONALLY, THE CONTACT STATED THE REAR DRIVER SIDE DOOR RETAINED WATER INSIDE WHEN IT RAINED OR SNOWED. THE TECHNICIAN STATED THERE WAS A CLOG IN THE DRAIN WHICH WOULD HAVE TO BE CLEANED. AFTER THE DRAIN WAS CLEARED THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR FOR THE FAILURE. THE CONTACT WAS CONCERNED OF CORROSION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. THE CONSUMER STATED THE HEADLIGHTS WERE NOT ALIGNED PROPERLY AS SHE WAS UNABLE TO SEE THE ROAD AT NIGHT. THE DEALER ADJUSTED THE HEADLIGHTS SEVERAL TIMES. UPDATED EVOQ 12/19/12
Structure, Aug 21, 2012
THE DRIVER'S SIDE INSIDE DOOR HANDLE HAS BROKEN TWICE AND CUT MY FINGER TWICE IN LESS THAN 36,000 MILES OF DRIVING THE VEHICLE. I CAN ONLY BARELY OPEN THE DOOR NOW. I BOUGHT THE CAR NEW. THE DOOR HANDLE PLASTIC IS TOO WEAK TO OPEN THE DOOR AND WHEN IT FLEXES THE CHROME PLATING SPLITS OPEN AND CUTS THE DRIVER'S FINGERS WHEN ATTEMPTING TO OPEN THE DOOR. THE DOOR IS AN EMERGENCY EXIT. THE DOOR HANDLE SHOULD NEVER BREAK IN THE LIFETIME OF THE CAR. THE EXTERNAL DOOR HANDLES ARE ALL PLASTIC AS WELL AND COULD ALSO EASILY BREAK. DON'T CALL. I WON'T GET ANY MESSAGES. *TR