2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: other or unspecified
127 reports, newest first. Show all
Other or unspecified, Jan 13, 2019
AS I WAS DRIVING DOWN THE HIGHWAY AT 75 MPH, MY CONTROL PANEL STARTING LIGHTING UP WITH A BRAKE LIGHT, ABS LIGHT, AND TRACTION CONTROL LIGHT. I WAS TERRIFIED THAT I WASN'T GOING TO BE ABLE TO STOP. AS I APPROACHED THE NEXT EXIT, I TRIED STEPPING ON THE BRAKES BUT IT WAS LIKE PUSHING ON AIR FOR A GOOD 10-15 SECONDS BEFORE MY CAR WOULD COME TO A STOP. ONCE THE CAR STOPPED IT WOULD CONTINUE TO ROLL SLIGHTLY. I HAPPEN TO BE TAKING IT FOR AN OIL CHANGE THAT DAY SO I HAD THEM LOOK AT IT. I HAVE ATTACHED A PICTURE OF WHAT THE CODES READ FOR THEM. MY REGULAR MECHANIC ASKED THAT I TAKE IT TO A FORD DEALERSHIP. I HAVEN'T BEEN ABLE TO DRIVE MY CAR TO WORK FOR A FEW DAYS BECAUSE I AM A TEACHER AND HAVEN'T BEEN ABLE TO GET IT TO A FORD DELAERSHIP. AFTER READING ARTICLES ONLINE AND FINDING THIS SPECIFIC ARTICLE HTTPS://WWW.FORBES.COM/SITES/JENSEN/2018/04/24/BRAKE-FAILURE-FEDS-INVESTIGATE-WHETHER-FORD-SHOULD-RECALL-ONE-MILLION-SEDANS/#CA8321370C67 I FEEL THAT THERE SHOULD BE A RECALL ON THIS VERY DANGEROUS, SCARY PROBLEM.
Other or unspecified, Jan 7, 2019, crash
TAKATA RECALL INCIDENT WHERE ON MULTIPLE OCCASIONS VEHICLE WAS JUMPING OUT OF GEAR , ONE SPECIFIC INCIDENT WHERE TWO PASSENGERS WHERE IN VEHICLE AND VEHICLE JUMPED INTO DEPARTMENT OF VEHICLE BUILDING WHILE CAR WAS IN PARKED GEAR AND POLICE REPORT WAS MADE DUE TO NO ONE PHYSICALLY IN DRIVERS SEAT.
Steering, Power train, Other or unspecified, Dec 20, 2018
THERE IS A GRINDING/POOPING NOISE FROM FRONT OF VEHICLE WHEN TURNING. THE RECALL 15S18 WAS REPROGRAMMED ALONG RECALL 16B38 BUT THE NOISE HAS CONTINUED AND HAS GOTTEN WORSE. WHEN DRIVING SLOW AND TURNING TO THE LEFT AND RIGHT IN A PARKING LOT IT IS VERY NOTICEABLE THE DEALERSHIP STATED THE NOISE WAS COMING FROM THE STEERING RACK.
Other or unspecified, Nov 6, 2018
WHEN TRYING TO OPEN THE DRIVERS SIDE DOOR FROM THE INSIDE ON MY FUSION, THE DOOR HANDLE LET LOOSE AND I COULD NO LONGER GET OUT OF THE CAR. THE DOOR HANDLE IS APPARENTLY BROKEN. I BOUGHT THE CAR USED AND IT WORKED PERFECTLY UNTIL LAST EVENING. APPARENTLY DOOR HANDLES ON DIFFERENT YEARS OF FUSION HAVE DONE THE SAME AND FORD REPLACED THEM. ALL OF THE CARS ARE THE EXACT SAME INTERIOR AS MINE APPEARS TO BE ON THE VIDEOS IN WHICH THIS BREAKAGE OCCURRED. I HAD JUST PULLED INTO THE PARKING LOT AND HAD TO HAVE MY BOYFRIEND OPEN MY DOOR TO LET ME OUT OF THE CAR
Other or unspecified, Oct 31, 2018
SBS BREAK SYSTEM. REPAIRS FROM DEALER IS NOT FIXING THE PROBLEM. THE CAR SOMETIMES SPEEDS UP, WHEN USING BREAKS.
Other or unspecified, Oct 28, 2018
ISSUE WITH BLOWER MOTOR SHORTING OUT AND SMELL OF MELTING PLASTIC FROM BLOWER MOTOR CABLING. BLOWER MOTOR REPLACED ONCE AND HAS SINCE GONE OUT AGAIN DUE TO SAME ISSUE IN LESS THAN 1 YEAR.
Other or unspecified, Aug 25, 2018
I CAN'T GET OUT OF MY FORD FUSION, I'VE TRIED THE DRIVER'S DOOR HANDLE, AND IT WON'T OPEN THE DOOR, TOOK TO FORD DEALER, THEY TOLD ME DOOR HANDLE IS BROKEN, NOT UNDER WARRANTEE, I'VE BARELY HAD MY CAR 2 MONTHS, TRIED ROLLING DOWN DRIVER'S WINDOW, AND THE DOOR LOCK HAS JAMMED, TWICE, CAUSING ME A LIFE DEATH SITUATION, WHERE, I WAS LITERALLY TRAPPED IN MY CAR FOR 25 MINUTES, TWICE, NO PHONE OR WATER, AND PASSERBY'S DIDN'T WANT TO GET INVOLVED, JUST TO HELP ME GET MY DOOR UNJAMMED. I WAS SWEATING PROFUSELY, I HAD TO CRAWL OVER THE SHIFTER AND EMERGENCY BRAKE JUST TO GET TO THE PASSENGER DOOR TO GET TO SAFETY, AND WITH A LUMBAR BRACE ON FOR MY 9 COMPRESSED DISCS IN MY BACK AND 7 IN MY NECK, I WAS REALLY SCARED THAT I WOULD DIE IN MY CAR. IT TOOK ME 15 MINUTES TO GET TO THE PASSENGER DOOR AND IN TWICE AD MUCH PAIN TWISTING MY BACK AND NECK, I WAS ON THE VERGE OF HEAT EXHAUSTION FROM A HOT CAR IN AZ WHERE THE OUTSIDE TEMPS GET OVER 108 DEGREES IN THE SUMMERTIME. I WAS DRIPPING WET WHEN I FINALLY FOUND A WAY OUT OF MY CAR. THIS DOOR HANDLE ISN'T COVERED UNDER MY EXTENDED WARRANTEE, AND IT SHOULD BE, FOR PEOPLE ON LOW INCOME SITUATIONS, OR HAVE A RECALL ON THE DOOR LOCK AND HANDLE SITUATION, BECAUSE IT'S A MANUFACTURES DEFECT, BUT, FORD WON'T ADMIT THAT THEY HAVE A SERIOUS SAFETY ISSUE WITH THE DO IT HANDLES BREAKING AND TRAPPING PEOPLE IN THEIR CARS. THIS SHOULD BE A RECALL, SO FORD CAN BE RESPONSIBLE FOR THEIR DEFECT AND REDESIGN IT DIFFERENTLY SO THE DOOR HANDLES DON'T BREAK,AND TRAP PEOPLE IN THEIR CARS. MY CAR IS NOW DANGEROUS TO ME, I CAN'T GET OUT OF IT SAFELY WITHOUT HURTING MYSELF, AND THAT'S VERY, VERY BAD. I DON'T WANT TO DIE IN A HOT CAR IN AZ, THAT'S A SLOW DEATH. PLEASE HAVE THIS DOOR HANDLE PROBLEM RECALLED, AND COVERED UNDER WARRANTEE'S SO FORD CAN FIX AND PAY FOR THEIR OWN MECHANICAL PROBLEM INSTEAD OF THE LOW INCOME SENIORS THAT NEED DEPENDABLE CARS.
Other or unspecified, Engine, Jul 25, 2018
DURING SUMMER MONTHS WITH AIR CONDITIONING RUNNING, THE CABIN OF THE CAR FILLS WITH HEAVY EXHAUST FUMES WHETHER THE AIR IS RECIRCULATED OR OUTSIDE AIR. DAILY COMMUTE IS LESS THAN 10 MINUTES AND TRAFFIC IS LIGHT. I KEEP MY WINDOWS CLOSED WHEN AIR CONDITIONING IS ON. I HAVEN'T NOTICED THIS PROBLEM IN THE WINTER. I AM WORRIED ABOUT BEING EXPOSED TO DANGEROUS CARBON MONOXIDE LEVELS IN THE CAR. THIS OCCURS EVERY TIME THE CAR IS DRIVEN BOTH ON THE FREEWAY AND SURFACE STREETS.
Other or unspecified, Jul 25, 2018
POWER STEERING ASSIST FAULT. STARTED CAR STEERING WHEEL WOULD NOT MOVE THEN POWER STEERING ASSIST FAULT CAME ON THE CAR
Other or unspecified, Jul 16, 2018
HI MY DOOR HADLES ON MY 2012 FORD FUSION ARE LOOSE AND STICKING OUT CAN NOT LOCK DOORS MANUELY OR WITH KEY. CALLED FORD NOT ON RECALL,BUT 2013 AND 2014 ARE. THIS IS A FORD DEFECT AND I THINK THEY SHOULD HAVE TO RECALL THIS.I NOW HAVE TO PAY FOR THEIR DEFECTED PROBLYM NOT RIGHT TY
Electrical system, Other or unspecified, Engine, Jun 6, 2018
WHEN DRIVING THE VEHICLE ON AN INCLINE, OR THE ENGINE IS UNDER LOAAD, THE TEMPERATURE GAGUE GOES UP, BUT AS SOON AS I COME OUT OF IT, THE TEMPERATURE RETURNS TO NORMAL. I HAVE HAD IT TESTED AND IT IS NOT ACTUALLY OVERHEATING. HAVE A NEW WATER PUMP, THERMOSTAT, SENSOR AND RADIATOR. ALSO, THE CAR SYMBOL ON THE INSTRUMENT PANEL IS ON AND ALL DOORS AND TRUNK ARE CLOSED. HAD TO TAKE IT TO THE DEALER, THEY'VE DETERMINED IT IS ELECTRICAL AFTER THE "DIAGNOSTIC", BUT ARE STILL TROUBLE SHOOTING AFTER A WEEK TO DETERMINE THE EXACT CAUSE.
Other or unspecified, May 25, 2018
ON INTERSTATE 59 ALABAMA CAR WENT DEAD LOSED ALL POWER BATTERY LIGHT CAME ON A SECOND GOT OFF ROAD TRIED TO CRANK TURNED KEY ON AND CAR KEPT GRINDING LIKE IT WAS TRYING TO CRANK WITHOUT TOUCHING KEY HAD TO TURN IT TO OFF TO STOP IT FROM TRYING TO CRANK SET THERE FOR 30MIN THEN STARTED.. GOT HOME 30 MILES LATER. STARTED OFF THIS MORNING DIED AGAIN 2 BLOCKS FROM HOUSE. SAME THING AGAIN
Electrical system, Other or unspecified, May 2, 2018
PURCHASED A 2012 FUSION SEL WITH 35XXX MILES IN FEB16. DURING THE SUMMER OF 2016, THE A/C BLOWER BEGAN TO FUNCTION INTERMITTENTLY ' MANIPULATION OF THE WIRE HARNESS SUPPLYING POWER TO THE RESISTOR WOULD CAUSE THE BLOWER TO TURN ON/OFF. THE BLOWER ONLY RAN AT ONE SPEED (I.E. THE RESISTOR WAS BAD). THE BLOWER AND RESISTOR WERE REPLACED. THE ISSUE IS ONCE AGAIN OCCURRING AT ~80,000 MILES. THIS IS A WELL-DOCUMENTED COMPLAINT (BLOWER PULL TOO MUCH CURRENT AND FRIES THE RESISTOR) WITH THIS VEHICLE AND, OFTENTIMES, FORD DEALERS ARE ONLY REPLACING/REPAIRING THE BLOWER AND RESISTOR. HOWEVER, IN MY EXPERIENCE (AND LIKELY MANY OTHERS), THE WIRE HARNESS ALSO NEEDED TO BE REPLACED TO CORRECT THE ISSUE AS CONTINUITY THROUGH THE WIRING IS ALSO AFFECTED WHEN THIS ISSUE FIRST OCCURS. THIS IS AN OBVIOUS MANUFACTURING DEFECT THAT FORD IS NOT ADDRESSING. FURTHERMORE, THEIR DEALERSHIPS/SERVICE CENTER PERSONNEL ARE NOT ADEQUATELY EDUCATED ON HOW TO PERMANENTLY CORRECT THIS ISSUE (THIS IS EVIDENT BY THE NUMBER OF COMPLAINTS THAT REFERENCE THE ISSUE RECURRING AFTER ONLY THE BLOWER MOTOR AND RESISTOR ARE REPLACED). THEY ARE CHARGING FUSION OWNERS $500+ TO PUT A TEMPORARY BAND AID ON AN ELECTRICAL ISSUE THAT SHOULD BE WELL UNDERSTOOD BY NOW.
Electrical system, Other or unspecified, Mar 26, 2018
DOOR LATCHES STOPPED WORKING NOT ABLE TO OPEN ANY DOORS AND THE CHECK OIL LIGHTS COMES ON BUT JUST HAD MULTIPLE OIL CHANGES DEALER NOT ABLE TO RESET SYSTEM THE SYSTEM HAS TO BE REPLACED EXTREMELY HARD TO TURN THE STEARIN WHEEL.
Other or unspecified, Mar 25, 2018
WENT TO OPEN MY DOOR TO GET OUT OF MY CAR & OUT OF NOWHERE THE DOOR HANDLE WOULD NOT WORK. TO GET OUT OF MY CAR RIGHT NOW I NEED TO PUT DOWN THE WINDOW & REACH OUT TO OPEN WITH OUTSIDE HANDLE OR GET OUT PASSENGER SIDE DUE TO COLD TEMPERATURES & NOT BEING ABLE TO PUT THE WINDOW DOWN. IT'S REALLY INCONVENIENT. I HAVE SEEN WHERE OTHER VEHICLES HAVE HAD RECALLS WITH SIMILAR PROBLEMS.
Other or unspecified, Mar 7, 2018
VEHICLE WAS IN PARK, IGNITION TURNED OFF. THE DRIVER'S SIDE DOOR WOULD NOT OPEN. HAD TO ROLL DOWN THE WINDOW TO OPEN THE DOOR WITH THE OUTSIDE DOOR LATCH. TOOK TO FORD DEALER, GROSS MOTORS IN SPENCER, WI. THEY REPLACED BROKEN PART IN LATCH ASSEMBLY, COST $100. VEHICLE HAS 55,000 MILES.
Other or unspecified, Mar 1, 2018
ON 2/27, WHEN I TRIED TO OPEN THE DRIVER'S DOOR TO GET OUT OF MY CAR, THE DOOR WOULD NOT OPEN. I TRIED UNLOCKING IT TO NO AVAIL. I HAD TO ROLL DOWN THE WINDOW AND USE THE OUTSIDE DOOR HANDLE TO GET OUT. (CAR WAS PARKED IN A PARKING LOT) WHEN I TOOK IT TO THE DEALER FOR REPAIR, I WAS TOLD EXTENDED WARRANTY DOES NOT COVER REPAIR, AS THERE IS NO RECALL AND IT IS NOT A MECHANICAL FAILURE, READ YOUR CONTRACT. SO APPARENTLY SAFETY IS NOT AN ISSUE TO THE FORD DEALERSHIP SERVICE DEPARTMENT.
Structure, Other or unspecified, Feb 24, 2018
THE INNER DRIVER SIDE DOOR HANDLE BROKE SUDDENLY WHEN TRYING TO EXIT THE VEHICLE. THE HANDLE MADE A POP SOUND AND WE WERE UNABLE TO GET OUT. ONCE WE HAD THE CHANCE TO LOOK AT WHAT HAPPENED, WE NOTICED THAT PULLING OPEN THE HANDLE AT THE SAME TIME AS THE LOCK ENGAGED THE LATCH. THE VEHICLE WAS PARKED AT THE TIME OF THE HANDLE BREAKING, AND THE MOTOR WAS TURNED OFF.
Other or unspecified, Feb 19, 2018
DRIVER SIDE DOOR LATCH IS BROKEN AND NOT SECURE. WE SEE A RECALL TO INCLUDE 2013-2014 FORD FUSION, BUT OURS IS A 2012. IT LOOKS LIKE SAME ISSUE. COMPLAINTS.COM SHOWS A COMPLAINT LIST HERE: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2012/ACCESSORIES-INTERIOR/DOOR_HANDLE_FAILURE.SHTML
Other or unspecified, Nov 15, 2017
MOON ROOF SHATTERED GLASS
Other or unspecified, Nov 15, 2017
CAR IIS IN PARK AND PULL THE KEY OUT OF THE IGNITION IT WILL NOT COME OUT . MAKING SURE IT IS IN PARKED , TURN THE WHEEL TRIED ALL THAT AND STILL STUCK THE ONLY WAY I CAN TAKE THE KEY OUT OF THE IGNITION IS TO DISCONNECT THE BATTERY. FORD DEALERSHIP SAID IT NEEDED A NEW SHIFTER
Steering, Other or unspecified, Electronic stability control (ESC), Nov 6, 2017
THE VEHICLE WAS PARKED IN MY DRIVEWAY UPON RETURNING FROM ERRANDS. THE NEXT MORNING THE POWER STEERING ASSIST AND THE ADVANCETRAC SYSTEM FAILURE LIGHTS WERE ON. THIS HAS HAPPENED BEFORE WHILE DRIVING AND AFTER PARKING AT MY WORKPLACE. USUALLY RESTARTING THE VEHICLE WOULD CORRECT THE ISSUE. THIS TIME IT WOULD NOT RESET AND I BROUGHT IT TO THE FORD DEALERSHIP WHERE IT WAS PURCHASED. I UNDERSTAND THERE WAS A RECALL ON THE 2012 FORD FUSION AND OTHER FORD MAKES FOR THIS SAME ISSUE. HOWEVER THE DEALERSHIP SAYS THE VIN # ON MY FUSION DOESN'T MATCH ANY CURRENT RECALL AND WILL NOT COVER THE COST OF REPAIR. MY QUESTION IS IF THIS IS A KNOWN FORD PROBLEM WHY SHOULD IT NOT COVER MY VEHICLE WITH THE SAME ISSUE FOR RECALL ? JUST BECAUSE THE VIN # ISN'T IN THE SYSTEM IS NO REASON NOT TO FIX THIS. IT IS A KNOWN PROBLEM,MANY SITUATIONS EXACTLY LIKE MINE RECORDED ONLINE. HOW ARE THEY (FORD)NOT RESPONSIBLE?
Other or unspecified, Nov 1, 2017
DRIVER SIDE FRONT DOOR HANDLE CEASED OPERATION. THE DOOR WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE, BUT WILL OPEN FROM THE OUTSIDE. I CONTACTED MY LOCAL FORD DEALERSHIP ABOUT THIS AND THEY STATED THEY HAVE REPLACED MANY OF THESE, BUT IT IS NOT ON A SAFETY RECALL AT THIS TIME. THE REPAIR COST IS APPROXIMATELY $170. I CONSIDER THIS A SEVERE SAFETY ISSUE DUE TO NOT BEING ABLE TO OPEN THE DRIVER'S DOOR IN THE EVENT OF AN EMERGENCY. VEHICLE WAS PARKED AND NOT MOVING WHEN THIS OCCURRED.
Other or unspecified, Oct 24, 2017
THE INSIDE DOOR HANDLES BREAK QUICKLY. THE DRIVES SIDE DOOR HANDLE HAS BUSTED 2 TIMES IN A YEAR AND THE PASSENGER SIDE DOOR HANDLE HAS BUSTED AS WELL. THIS IS A TERRIBLE DESIGN FLAW ON FORD'S PART. I HAVE ALREADY FIXED THE DOOR HANDLE ONCE AND NOW GOTTA FIX THEM BOTH.
Other or unspecified, Oct 23, 2017
DRIVER INTERIOR DOOR HANDLE BREAKING.