2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Aug 14, 2019
WAS DRIVING ON MY WAY HOME AND THE ALL THE SUDDEN THE STEERING WENT OUT. WAS HARD TO TURN EVEN IN MOTION.
Steering, Aug 13, 2019, crash
DRIVING DOWN THE HIGHWAY IN MY 2012 FORD FUSION AT 55 MILES AN HOUR ON HWY 10 AND THE CAR SUDDENLY JERKED TO THE RIGHT AND LOST POWER STEERING HAD TO DITCH IT BECAUSE I WAS UNABLE TO STEER IT OFF THE ROAD SAFELY. I WAS VERY UPSET BECAUSE I HAD MY GRAND DAUGHTER IN THE VEHICLE WITH ME AND IT SCARED US BOTH.
Steering, Aug 13, 2019
LOSS OF POWER STEERING. LIGHTS FLICKERED WHILE DRIVING 35 MPH, THEN SERVICE ADVANCE TRAC AND SERVICE POWER STEERING MESSAGE CAME ACROSS DASHBOARD. DROVE HOME AND TURNED OFF THE VEHICLE AND WHEN I TURNED THE VEHICLE BACK ON SAME MESSAGES APPEARED AND STEERING WHEEL IS TOO HARD TO TURN THEREFORE UNABLE TO DRIVE.
Steering, Aug 12, 2019
I WAS DRIVING AND MY POWER STEERING WENT OUT I ALMOST LOST CONTROL IT IS STILL OUT AND EVERY PART STORE I GO TO SHOWS ME THERE IS A RECALL AND ITS HURTING ME TO DRIVE BUT THIS IS THE ONLY TRANSPORTATION I HAVE FOR ME AND MY KIDS I CALLED FORD TO FIX THIS BUT THEY WOULD NOT AND ITS GOING TO COST ME $2,000 TO HAVE IT REPAIRED THE MONEY THAT I DON'T HAVE
Structure, Aug 11, 2019
BOTH PASSENGER & DRIVER SIDE DOOR HANDLES BROKE. COULD NOT OPEN CAR DOORS FROM THE INSIDE. HAD TO OPEN WINDOW TO OPEN DOORS FROM THE OUTSIDE. DEALER SAID THIS WAS NOT COVERED UNDER WARRANTY AND PAID TO HAVE BOTH ASSEMBLY'S REPLACED. THIS IS A MAJOR SAFETY ISSUE AS I WOULD NOT HAVE BEEN ABLE TO GET OUT OF MY CAR RIGHT AWAY IN CASE OF EMERGENCY.
Steering, Aug 10, 2019
POWER STEERING ASSIST IS LOST INSTANTLY AND STEERING WHEEL DIFFICULT TO MOVE BUT STILL POSSIBLE. SERVICE ENGINE SOON LIGHT COME ON BUT NO OTHER INDICATIONS. AFTER OVER NIGHT THE PROBLEM IS FIXED ONLY TO RETURN LATER.
Other or unspecified, Aug 8, 2019
THE INTERIOR DOOR HANDLE CAN CAN BREAK INTERNALLY WHEN EXPOSED TO HIGH TEMPERATURES SUCH AS A HOT SUMMER DAY ON A REGULAR BASIS. THE PLASTIC USED OFF-GASES AND LOSES STRUCTURAL INTEGRITY OVER TIME UNFIL FAILURE OCCURS POTENTIALLY TRAPPING A PERSON WHO IS UNABLE TO REACH THE EXTERIOR HANDLE IN THE VEHICLE. ACCORDING TO MY RESEARCH THIS IS A PATTERN OF HAPPENINGS WITH THE 2012 FORD FUSION DUE TO A CHANGE BY FORD IN DOOR HANDLE CONSTRUCTION. REPAIRS ARE OFTEN INEFFECTIVE AS IT IS REPLACED WITH A SIMILAR PART THAT FAILS IN THE SAME MANNER.
Steering, Other or unspecified, Electronic stability control (ESC), Aug 8, 2019
DRIVING DOWN I35 AT 75 MPH ADVANCE TRACE CAME ON AND LOST STEERING AS IT TOOK IT TO THE NEAREST DEALER AND SAID RACKANDPINION NEED REPLACED TO GET SYSTEM TO TALK NO STEERING ON VECHEL I SEE RECALL ON THIS BUT DEALER SAYS IT IS NOT AND I MUST FILE A COMPLAINT ON FORD I ORDER TO GET IT FIXED WITH OUT PAYING 2600 FOR REPAIR
Steering, Aug 7, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER INTO A FUEL STATION AND APPLIED AIR TO THE FRONT PASSENGER TIRE. UPON RESTARTING THE VEHICLE, THE POWER STEERING COMPLETELY FAILED WITHOUT WARNING, AND "SERVICE POWER STEERING NOW" APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE SERVICE AUTO TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900). THE DEALER DIAGNOSED THAT THE POWER STEERING FAILED AND THE STEERING COLUMN NEEDED REPLACEMENT. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE FAILURE WAS LINKED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.
Steering, Aug 6, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE FAILURE CODES: C1277 (STEERING ANGLE) AND C1963 (STABILITY CONTROL POWER STEERING GEAR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS22322065 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,713.
Steering, Aug 5, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AND/OR MAKING TURNS AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE ADVANCETRAC WARNING INDICATOR AND "SERVICE POWER STEERING NOW" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 240,295.
Steering, Aug 5, 2019
TAKATA RECALL POWER STEERING IS GROWING OUT. COMES BACK WHEN YOU TURN THE CAR OFF BUT THEN GOES BACK OUT WHEN TRYING TO PUT THE CAR IN MOTION
Steering, Aug 5, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ON JULY 31, 2019 BY AN INDEPENDENT MECHANIC REGARDING THE STEERING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,500. THE VIN WAS UNAVAILABLE.
Power train, Aug 2, 2019
I HAVE AN ISSUE WITH MY 2012 FORD FUSION. A COUPLE OF YEARS AGO I HAD MY STEERING RACK REPLACED AS A PART OF THE MANUFACTURERS RECALL. HERE I AM A COUPLE OF YEARS LATER WITH A FORD FUSION WITH A FAILED STEERING RACK THAT NEEDS TO BE REPLACED ACCORDING TO MY LOCAL FORD DEALERSHIP. MY CAR NOW HAS NO POWER STEERING AND THE WARNING LIGHT FOR THE ADVANCETRACK SYSTEM HONKS AT ME EVERY TIME I START THE CAR. I THINK THIS IS RIDICULOUS TO HAVE THIS HAPPEN IN SUCH A SHORT PERIOD OF TIME, AND IT'S CLEAR THAT THE MAIN ISSUE WAS NEVER REMEDIED BECAUSE IT HAS TO DO WITH HOW CRAMPED ALL THE PARTS UNDER THE HOOD ARE; THERE'S NO ROOM FOR AIR SO THE STEERING RACK BASICALLY GETS COOKED INTO OBLIVION. SO HERE I AM AT 42 YEARS OLD WITH A MEDICAL DISABILITY AND A REPAIR THAT COSTS $1600 WHILE MY CAR IS WORTH LESS THAN THAT...AND I HAVE NO RECOURSE AS THE COMPANY IS NOT TAKING CARE OF IT'S RESPONSIBILITIES. WHILE MY CAR HAS 160,000 MILES ON IT, THE STEERING RACK WAS REPLACED AND HAS MUCH LESS WEAR ON IT SO IT SHOULDN'T BE DYING ON ME
Steering, Jul 31, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS22237575. THE CONTACT WAS INFORMED THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Steering, Jul 31, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. HE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 105,000.
Visibility/wiper, Jul 31, 2019
ISSUE IS WITH THE INTERMITTENT WIPERS NOT PROPERLY WORKING. WHAT I HAVE EXPERIENCED OVER THE PAST 2 YEARS INCLUDE 3 BASIC ITEMS, 2 ARE ISSUES, ONE IS NOT: 1) WIPERS WORK AS NEEDED, INTERMITTENT WORKS WHEN NEEDED (AUTO SENSING) OR AT THE INTERVAL THAT WOULD BE NORMAL. 2) WIPERS WILL BE WORKING PROPERLY AND THEN JUST STOP, EVEN THOUGH IT IS RAINING STEADILY. ONLY WAY TO GET THEM TO START IS TO TURN THE WIPER SWITCH TO ANOTHER SETTING. WILL NOT ENSURE THEY KEEP WORKING THOUGH. 3) WIPERS WORKING WITH PROPER INTERMISSION, THEN TURN ON HIGH WITH LITTLE TO NO RAIN. ONLY WAY TO STOP IS TO CHANGE THE POSITION ON THE SWITCH. ANY OF THESE ARE RANDOM, THERE IS NOT ONE INSTANCE THAT CAUSES ONE OF THESE TO HAPPEN EVERY TIME. BIGGEST CONCERN IS OBVIOUSLY THE WIPERS NOT WORKING IN A STEADY OR HEAVY RAIN CAUSING VISIBILITY CONCERNS. AGAIN, THIS HAS BEEN HAPPENING FOR THE PAST COUPLE OF YEARS, BUT MOST RECENTLY HAPPENED ON JULY 19.
Suspension, Jul 31, 2019
BACKED OUT OF GARAGE AND NOTICED LEFT FRONT OF HOOD WAS LOWER THAN RIGHT SIDE. FOUND A BROKEN SPRING ON LEFT FRONT STRUT ASSEMBLY. WHEN REPLACING THE LEFT FRONT SPRING, I FOUND THAT THIS WAS ACTUALLY THE 2ND BREAK ON THAT SPRING, THE OTHER BREAK WAS HEAVILY RUSTED, SO HAD HAPPENED LONG BEFORE. THE NEW BREAK WAS APPROXIMATELY 1 COIL FARTHER UP THE SPRING. WHEN I REMOVED THE RIGHT FRONT STRUT ASSEMBLY, I NOTICED THAT SPRING WAS ALSO BROKE AND HAD BEEN FOR A LONG TIME AS WELL. BOTH SPRINGS WERE BROKE IN ALMOST THE EXACT SAME SPOT, RIGHT WHERE THE SPRING IS NO LONGER SUPPORTED BY THE LOWER SPRING SEAT. IT APPEARS THAT THIS WOULD BE A HEAT TREAT ISSUE WITH THE SPRINGS AND THERE WOULD BE MANY PEOPLE WITH THE SAME ISSUE. I DID HAVE A COWORKER WITH THE SAME BREAKS ON HER MERCURY MILAN, SAME MODEL YEAR. MULTIPLE DEALERSHIP VISITS DID NOT NOTICE THE BREAKAGE, BUT DID NOTICE AN ALIGNMENT ISSUE, NOT SURPRISING. ASSEMBLIES ARE STILL IN MY POSSESSION. I HAVE ATTACHED A PICTURE OF THE RIGHT SIDE SPRING, YOU CAN SEE THE AMOUNT OF RUST ON AND AROUND THE BREAK AND ALSO SEE THE BREAK IS AT THE END OF THE LOWER SPRING SEAT.
Steering, Jul 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW OR HIGH SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE THE VEHICLE HOME WITHOUT POWER STEERING ABILITY. THE FAILURE RECURRED FOUR TIMES. THE CONTACT CALLED RUSS MILNE FORD (24777 HALL RD, MACOMB, MI 48042, (888) 875-0668) AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Steering, Traction control system, Jul 26, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT DROVE HOME WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED FORD OF MONROEVILLE (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *AS THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE OWNER'S COST AND WANTS TO BE REIMBURSED FOR THE REPAIRS. *TR
Steering, Jul 25, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Structure, Jul 24, 2019
DRIVER SIDE DOOR LATCH WILL NOT LATCH AND STAY SHUT. THERE WAS A RECALL FOR DOOR LATCHES IN 2013-2014 (RECALL 15516) BUT MY 2012 VIN IS NOT INCLUDED IN ANY RECALL. THIS JUST OCCURED YESTERDAY AND NOW LATCH WILL NOT KEEP DOOR SHUT. CAR STATIONARY. UNABLE TO SAFELY DRIVE MY CAR BECAUSE DOOR WILL NOT STAY CLOSED.
Exterior lighting, Jul 23, 2019
TOOK MY CAR IN TO HAVE THE AIRBAG SAFETY RECALL REPAIRED LAST WEEK. HAD NOT DRIVEN AT NIGHT UNTIL 2 DAYS AGO AND NOTICED MY LOW BEAM LIGHTS ARE NO LONGER WORKING. I HAVE CHECKED THE FUSES, LIGHT BULBS, AND EVEN REPLACED THE HEADLAMP SWITCH BUT NOTHING. THE FORD DEALERSHIP WHERE I HAD IT REPAIRED STATED THE REPAIR WOULD NOT AFFECT MY LIGHTS. HAD THE CAR FOR THE PAST 4 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. TOO COINCIDENTAL.
Steering, Jul 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL COULD NOT BE TURNED. THE VEHICLE HAD TO BE LEFT AT THE SCENE OF THE FAILURE. ALSO, 'SERVICE POWER STEERING' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 151,000. THE VIN WAS INVALID.
Steering, Jul 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 92,708.