2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Dec 19, 2018
MY DAUGHTER WAS DRIVING HER CAR TO THE DENTIST OFFICE WHEN THE POWER STEERING WENT OUT. SHE HAD TO USE EVERYTHING SHE HAD TO STEER THE CAR BUT WAS ABLE TO TURN AROUND AND MAKE IT HOME SAFELY. LUCKILY SHE HAD NOT GOTTEN TO MOBILE AND GOTTEN INTO TRAFFIC. FORD RECALLED ONLY CERTAIN 2011 AND 2012 FUSIONS BUT MY DAUGHTER'S EVIDENTLY WAS NOT IN THE RECALL EVEN THO IT HAS THE SAME ISSUES AS THOSE RECALLED. WE NEVER RECEIVED ANY NOTIFICATION OF THIS ISSUE AND FORD MADE SURE THE RECALL WAS SHORT LIVED SO THAT THEY WOULD NOT HAVE TO FOOT A MAJOR BILL. THIS COULD EASILY CAUSE A MAJOR ACCIDENT OUT ON A BUSY ROAD OR ON A DIRT ROAD. FORD SAYS HER CAR IS NOT COVERED AND WILL COST $1600 FOR PART THEN ADD $1000 + FOR LABOR BEING THIS IS A MAJOR FIX.
Vehicle speed control, Service brakes, Dec 19, 2018, crash
WHEN I WAS DRIVING ON THE PAVED ROAD ABOUT 15 MILES PER HOUR I LET OFF THE ACCELERATOR WHILE ENGAGING A SLIGHT CURVE IN THE ROAD AND THE CAR ALL OF A SUDDEN SPED UP OUT OF CONTROL. THE BRAKES HAD NO EFFECT ON STOPPING THE CAR. SO I STEERED AWAY FROM TRAFFIC AHEAD AND WENT INTO AN OPEN FIELD. THE CAR GOT UP TO AROUND 50 MPH, AND 60 YARDS OUT I HIT A 10 FOOT WIDE TRENCH BY 2 FOOT DEEP. THE FRONT END HIT THE OTHER SIDE AND THE AIRBAG WENT OFF. THE BRAKES FINALLY STOPPED THE CAR ABOUT 30 YARDS FROM THE TRENCH. THE DECORATIVE FRONT END AND THE BACK END WAS TORE OFF ALONG WITH MISCELLANEOUS BRACKETS. THE RADIATOR WAS PUSHED UP INTO THE HOOD WITH NO LEAKS.
Steering, Air bags, Dec 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO PARK. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE STEERING WHEEL WAS LOCKED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT CALLED CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210, (803) 779-3673), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V042000 (AIR BAGS). THE FAILURE MILEAGE WAS 162,000.
Steering, Dec 18, 2018, crash
LOST OF POWER STEERING
Steering, Dec 17, 2018
WAS BACKING OUT OF THE DRIVEWAY AND COULD NOT TURN THE WHEEL AT ALL. NOTICED THE WARNING LIGHT SAYING TO SERVICE POWER STEERING NOW. I HAD JUST PARKED 2 HOURS EARLIER AND THE CAR WAS FINE.
Steering, Air bags, Dec 16, 2018
TAKATA RECALL I RECEIVED NOTICE IN AUGUST 2018 ABOUT A RECALL ON MY VEHICLE, AND HAVE SINCE CONTACTED FORD DEALERSHIPS SEVERAL TIMES TO HAVE MY AIRBAG REPLACED, TO ENSURE THE SAFETY OF MYSELF AND MY PASSENGERS. I HAVE BEEN INFORMED THAT THERE IS TOO HIGH OF A DEMAND FOR THESE AIRBAGS, AND THAT FORD DOES NOT HAVE ANY REPLACEMENTS (ACCORDING TO THE DEALERSHIP IN BAYSHORE, NY). THEY HAVE SINCE IGNORED MY RECURRENT CALLS AND REQUESTS FOR UPDATES, AND SIMPLY ATTEMPT TO "PASS THE BATON" AND RELAY RESPONSIBILITIES TO OTHER DEPARTMENTS. I SENT A LETTER TO FORD CORPORATE IN MICHIGAN ON NOVEMBER 25TH (PLEASE SEE ATTACHMENT) AND HAVE STILL NOT HEARD BACK. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT MAY EXPLODE WITH SHRAPNEL IN THE EVENT OF AN ACCIDENT, AND I DO NOT APPRECIATE BEING IGNORED AND LACK OF DILIGENCE BEING SHOWN. IT IS FORD'S RESPONSIBILITY TO ASSURE MY SAFETY AND ISSUE A REPLACEMENT VEHICLE UNTIL THEY ARE ABLE TO SUPPLY CUSTOMERS WITH THE REPLACEMENT NEEDED. I HOPE THAT ACTION WILL BE TAKEN TO RECTIFY THIS SITUATION SOONER THAN LATER.
Air bags, Dec 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD SOUTH FORT WORTH, 5300 CAMPUS DR, FORT WORTH, TX 76119, (817) 522-3225) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT..*BF *TR
Air bags, Dec 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED SERRAMONTE FORD AT 650-763-2400 (LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Dec 12, 2018
THE CAR WAS PARK GOT IN THE CAR TO GO HOME AND THE STEERING WHEEL IS LOCK AND DON'T WANT TO MOVE...DASH BOARD TELL ME STEERING WHEEL ASSIST FAULT SERVICE SOON. I JUST PURCHASE THIS CAR 8 MONTHS AGO...PLEASE HELP...THANK YOU
Air bags, Dec 11, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TALLAHASSEE FORD LINCOLN (243 N MAGNOLIA DR, TALLAHASSEE, FL 32301, (850) 878-4855) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Dec 10, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING VIBRATED ABNORMALLY AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (LOCATED AT 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, (866) 591-3943) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Dec 10, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE FRONT DRIVER SIDE TIRE WAS CHANGED, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE HOME. THE "POWER STEERING SERVICE NOW" AND "ADVANCETRAK" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY UNPLUGGED THE BATTERY TO RESTART THE ELECTRICAL SYSTEM; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SEELEY FORD OF KALAMAZOO (3820 STADIUM DR, KALAMAZOO, MI 49008, (269) 375-3820), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. *BF,,.. *TR
Steering, Power train, Dec 10, 2018
WAS DRIVING GIRLFRIEND TO DOCTOR AND FIX POWER STEERING LIGHT CAME ON WE MADE IT TO THE APPOINTMENT AND I PARKED MY CAR AND TURNED IT OFF... ON RETURNING TO MY CAR TO LEAVE I TRIED TO PULL OUT PARKING SPOT BUT STEERING WHEEL IS VERY HARD TO TURN AND IS UNSAFE TO DRIVE...
Power train, Dec 7, 2018, crash
I PULLED MY CAR INTO A PARKING SPOT, USING THE BRAKE PEDAL TO STOP THE VEHICLE AND POSITION IT IN THE SPOT. I REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE, ASSUMING THE VEHICLE WAS IN PARK BECAUSE I HAD BEEN ABLE TO REMOVE THE KEY FROM THE IGNITION. UNFORTUNATELY, THE CAR WAS NOT IN PARK--BUT WAS STILL IN DRIVE MODE. THE CAR SLOWLY ROLLED BACKWARDS, HITTING ANOTHER PARKED VEHICLE BEHIND IT. IN SUBSEQUENT ATTEMPTS TO REPEAT THE ISSUE, I WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR WAS IN DRIVE MODE--BOTH WHEN THE CAR WAS STOPPED AND WHEN IT WAS IN MOTION. FORD HAS FAILED TO ADDRESS THE SITUATION, DESPITE MY OUTREACH TO THEIR LEGAL DEPARTMENT. WHEN I TOOK THE VEHICLE TO A FORD REPAIR CENTER, THEY TRIED TO CHARGE ME UPWARDS OF $400 FOR WHAT IS CLEARLY A SERIOUS VEHICLE MALFUNCTION.
Steering, Dec 6, 2018
RECALL WAS ISSUED IN 2015 WITH 2 POSSIBLE ACTIONS: IF CAR HAD CAPTURED A DTC FOR POWER STEERING, REPLACE POWER STEERING COMPONENTS ON CAR, OR IF NO DTC WAS CAPTURED, UPDATE PROGRAMMING. THE LATTER WAS PERFORMED ON 9/9/2015. WARRANTY WAS EXTENDED TO 10 YRS/150K MILES. THE VEHICLE HAD 99,419 MILES AT TIME. AT APPROXIMATELY 160K MILES (OCT 2018), THE CAR STARTED HAVING INCIDENTS WHERE THE POWER STEERING WOULD NOT FUNCTION. STOPPING AND RESTARTING THE ENGINE SEEMED TO GET IT TO FUNCTION AGAIN FOR A TIME. FEARING SAFETY WHILE DRIVING, TOOK IT TO A CERTIFIED MECHANIC. THEY FOUND THE RECALL, REFERRED US TO FORD DEALER. FORD DEALER SAID WE WERE OUT OF WARRANTY, SO COST FOR REPAIRS WOULD BE OURS TO SHOULDER. THEY DID RE-APPLY PROGRAMMING UPDATES. THE ISSUE CONTINUED. WE ESCALATED TO FORD CUSTOMER SERVICE WITH A CALL ON 11/8 WITH SAME RESPONSE. REQUESTED TO SPEAK TO A MANAGER. ON 11/9 WE TALKED AND THEIR RESPONSE WAS SAME. STILL UNSATISFIED, I REQUESTED SOMEONE TO ESCALATE CONVERSATION. THEY PROVIDED NAME AND ADDRESS OF CUSTOMER RELATIONSHIP MANAGER. A LETTER WITH ACCOMPANYING DOCUMENTATION HAS BEEN SENT (ATTACHED TO THIS COMPLAINT). HAVE REPAIRED THE VEHICLE AT OUR OWN COST IN MEAN TIME.
Steering, Electronic stability control (ESC), Dec 4, 2018, crash
FOR NO REASON I GOT TWO WARNINGS WHEN DRIVING STABILIZE AND POWER STEERING. AT THE TIME MY MOM WAS DRIVING. SHE COULDN'T TURN AS WE WERE TURNING A CORNER AND ENDED UP IN A DITCH! FROM WHAT I SEE THIS IS A PROBLEM WITH A LOT OF OTHER FORD FUSIONS! AND THIS ISN'T RECALLED? THESES SHOULDN'T BE GOING OUT ALREADY? MY VEHICLE HAS 60K MILES! WE COULD HAVE DIED!
Steering, Engine, Dec 3, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE POWER STEERING ABILITY WAS REDUCED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION WAS SENSING OVER EFFORT AND SHUTTING DOWN THE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER (AL PACKER'S WHITE MARSH FORD, 9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443) 777-5000) AND THEY REPROGRAMMED THE POWER STEERING MODULE, ALTHOUGH THEY RECOMMENDED IT BE REPLACED. THE FAILURE MILEAGE WAS 94,983.
Power train, Vehicle speed control, Engine, Nov 30, 2018
WAS ACCELERATING IN MY VEHICLE WHEN THE CAR HESITATED AND THEN JUST SHUT OFF IN THE MIDDLE OF THE ROAD SHOWING ONLY AN ORANGE WRENCH LIGHT ON THE DASH. THANKFULLY I WAS DRIVING IN TOWN AND ACTUALLY TO THE DEALERSHIP TO GET MY AIRBAG RECALL FIXED WHEN THIS HAPPENED AND NOBODY OTHER THAN MY BOYFRIEND WAS BEHIND ME. I TURNED THE KEY INTO THE OFF POSITION AND TURNED IT BACK ON AND THE DASH (WRENCH) LIGHT INDICATOR WENT OFF. I COULD HAVE SERIOUSLY INJURED MYSELF OR ANOTHER VEHICLE DUE TO WHAT SEEMS TO BE BE A SYSTEM FAILURE! I REFUSED TO TAKE MY CAR HOME FROM THE DEALERSHIP UNTIL THEY CHECKED INTO IT. THEY ACTED AS IF IT WAS NO BIG DEAL BECAUSE THE (WRENCH) LIGHT ON THE DASH WENT OFF BUT I'M VERY CONCERNED IT'S A SAFETY ISSUE AND BAD ACCIDENTS CAN BE A RESULT OF THIS.
Steering, Nov 30, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) THAT WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Air bags, Nov 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WADE FORD (3860 S COBB DR SE, SMYRNA, GA 30082, (770) 436-1200) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Nov 29, 2018
DROVE VEHICLE 15 MILES TO DESTINATION AND THEN ANOTHER 15 MILES BACK HOME WITHOUT INCIDENT. PARKED AND FULLY TURNED VEHICLE OFF AND WENT INSIDE THE HOUSE. RETURNED TO THE VEHICLE 6 MINUTES LATER AND UPON INSERTING KEY AND STARTING VEHICLE GOT THE MESSAGE POWER STEERING ASSIST FAULT AND THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO TURN. RETURNED TO THE HOUSE TO GOOGLE THE ERROR AND TO MY SURPRISE FOUND THAT THIS WAS A COMMON ISSUE FOR THIS MAKE, MODEL AND YEAR AND HAD RESULTED IN A LARGE RECALL. UNFORTUNATELY, THIS VIN# WAS NOT INCLUDED IN THIS RECALL. I AM HOPING SOMEONE CAN PROVIDE AN EXPLANATION AS TO WHY IT IS NOT INCLUDED AS THIS IS CERTAINLY A SAFETY ISSUE. WHAT HAPPENS WHEN THE DRIVER IS TURNING LEFT AGAINST TRAFFIC AND THE STEERING GOES OUT? OR A CHILD OR PEDESTRIAN IS INJURED (OR WORSE) AS A RESULT OF THE STEERING LOCKING UP. CLEARLY THERE IS MANUFACTURER LIABILITY HERE.
Steering, Electrical system, Nov 28, 2018
I STARTED MY CAR, BACKED OUT OF THE DRIVEWAY AND MY STEERING WHEEL WOULDNT TURN. AN ALERT POPPED UP ON THE DASH SAYING "POWER STEERING ASSIST FAULT" AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THR CAR, ALL SEEMED FINE. AS I WAS DRIVING, DOWN THE STREET TOWARDS THE STOP SIGN, IT HAPPENED AGAIN.
Steering, Nov 28, 2018, crash
DRIVING ON THE HIGHWAY DURING A TURN IN THE ROAD THE POWER STEERING STOPPED WORKING. A CHECK POWER STEERING LIGHT FLASHED ON THE DASH, I WAS UNABLE TO TURN THE WHEEL AND WAS FORCED INTO THE DITCH. I HAD MY BOYFRIEND COME GET ME AND DRIVE THE CAR HOME HE SAID THE STEERING WAS 4X HARDER TO TURN THAN A MANUAL STEERING RACK. I LOOKED UP THE ISSUE ONLINE AND IT CAME BACK TO 385,000 11-12 FUSIONS BEING RECALLED BECAUSE OF THE EXACT SAME ISSUE. I CALLED FORD AND THEY CLAIMED THIS VEHICLE IS NOT ELIGIBLE AND THE COST TO FIX IT WOULD BE BETWEEN 2500-3200 DOLLARS. IF THIS HAD HAPPENED ON A BUSIER ROAD MULTIPLE PEOPLE COULD HAVE BEEN INJURED AND FOR IS NEGLIGENT TO HOLD RESPONSIBILITY.
Steering, Nov 28, 2018
ONE MONTH AGO, I GOT A "POWER STEERING ASSIST FAULT" WHEN I STARTED THE CAR. RESTARTING THE CAR MADE IT GO AWAY, BUT IT WOULD COME BACK WITHIN A DAY. THE CAR ALSO STARTED PULLING LIKE IT WAS WAY OUT OF ALIGNMENT. SO ON DAY 3 OF THIS, I TOOK IT TO THE DEALERSHIP WHERE THEY REPLACED THE STEERING GEAR. ONE MONTH LATER, MY CAR IS AGAIN PULLING LIKE IT'S OUT OF ALIGNMENT (OR MAYBE I'M FIGHTING THE POWER STEERING). THIS TIME, THERE IS ALSO NOW A SQUEAKING NOISE WHEN I TURN THE WHEEL. MY CONCERN IS THAT I WILL LOSE STEERING CONTROL OF THE VEHICLE WHILE DRIVING. AFTER REVIEW, THIS APPEARS TO BE A COMMON ISSUE THAT'S COMING UP WITH THE 2012 FORD FUSION SO I WANTED TO REPORT THAT I AM ALSO EXPERIENCING POWER STEERING ISSUES WITH THIS CAR.
Steering, Electronic stability control (ESC), Nov 27, 2018
VEHICLE LOST POWER STEERING ONE YEAR AGO AND DEALER REPAIRED. VEHICLE LOST POWER STEERING AGAIN. WARNING LIGHT CAME ON AS SOON AS I TURNED THE WHEEL ON THE FIRST CORNER THAT POWER STEERING AND STABILITY NEEDED CHECKING. ONCE VEHICLE WAS TURNED OFF AND BACK ON AGAIN, LOST ALL POWER TO THE STEERING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. VERY DANGEROUS SITUATION AND APPARENTLY WHAT THEY DID TO FIX IT THE FIRST TIME WAS NOT EFFECTIVE. I SEE THERE IS SOME SORT OF RECALL ON THE 2012 FORD FUSION HYBRIDS BUT DESPITE ALL THE COMPLAINTS NOBODY HAS EFFECTIVELY ADDRESSED THE ISSUE.