2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Service brakes, May 2, 2018, crash
CLIENT APPROACHED AN INTERSECTION WITH A LEFT TURN, APPLIED THE BRAKES. THEY WENT TO THE FLOOR, VEHICLE NEVER STOPPED OR SLOWED DOWN UNTIL RUNNING THROUGH A SIGN, INTO AN EMBANKMENT. CLIENT WAS SEVERELY INJURED AS A RESULT. VEHICLE WAS A TOTAL LOSS. VEHICLE IS CURRENTLY STORED AT A TOW YARD. WE HAVE 30 DAYS TO GET THE VEHICLE INSPECTED BY THE NHTSA. PLEASE CONTACT MY OFFICE TO GET THE ADDRESS.
Electrical system, Other or unspecified, May 2, 2018
PURCHASED A 2012 FUSION SEL WITH 35XXX MILES IN FEB16. DURING THE SUMMER OF 2016, THE A/C BLOWER BEGAN TO FUNCTION INTERMITTENTLY ' MANIPULATION OF THE WIRE HARNESS SUPPLYING POWER TO THE RESISTOR WOULD CAUSE THE BLOWER TO TURN ON/OFF. THE BLOWER ONLY RAN AT ONE SPEED (I.E. THE RESISTOR WAS BAD). THE BLOWER AND RESISTOR WERE REPLACED. THE ISSUE IS ONCE AGAIN OCCURRING AT ~80,000 MILES. THIS IS A WELL-DOCUMENTED COMPLAINT (BLOWER PULL TOO MUCH CURRENT AND FRIES THE RESISTOR) WITH THIS VEHICLE AND, OFTENTIMES, FORD DEALERS ARE ONLY REPLACING/REPAIRING THE BLOWER AND RESISTOR. HOWEVER, IN MY EXPERIENCE (AND LIKELY MANY OTHERS), THE WIRE HARNESS ALSO NEEDED TO BE REPLACED TO CORRECT THE ISSUE AS CONTINUITY THROUGH THE WIRING IS ALSO AFFECTED WHEN THIS ISSUE FIRST OCCURS. THIS IS AN OBVIOUS MANUFACTURING DEFECT THAT FORD IS NOT ADDRESSING. FURTHERMORE, THEIR DEALERSHIPS/SERVICE CENTER PERSONNEL ARE NOT ADEQUATELY EDUCATED ON HOW TO PERMANENTLY CORRECT THIS ISSUE (THIS IS EVIDENT BY THE NUMBER OF COMPLAINTS THAT REFERENCE THE ISSUE RECURRING AFTER ONLY THE BLOWER MOTOR AND RESISTOR ARE REPLACED). THEY ARE CHARGING FUSION OWNERS $500+ TO PUT A TEMPORARY BAND AID ON AN ELECTRICAL ISSUE THAT SHOULD BE WELL UNDERSTOOD BY NOW.
Steering, Suspension, May 1, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE WHILE THE STEERING WHEEL WAS BEING TURNED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. *TT
Air bags, Apr 28, 2018
THIS IS OUR COMPLAINT BEFORE THE SERIOUS INJURY/DEATH OCCURS. OUR PASSENGER AIRBAG REQUIRES REPLACEMENT BUT NOW OUR VIN HAS BEEN DROPPED FROM YOUR CURRENT LISTING. FORD RELEASE MARCH 2017, 'A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH.' I CAN'T DRIVE OUR FINE CAR ON THE FREEWAY AND RISK MY WIFE'S LIFE. THE BAG NEEDS REPLACEMENT NOW TO FORESTALL A FUTURE COMPLAINT OF INJURY OR DEATH AND RESULTING LAWSUIT!
Steering, Apr 28, 2018
I WAS DRIVING MY VEHICLE BACK HOME FROM THE MOVIES AND I HAD MY NEPHEWS WITH ME. THE MESSAGE CAME UP ON MY DASH SAYING 'SERVICE POWER STEERING NOW' IT WAS MIDNIGHT SO I WAS NOT ABLE TO CALL ANYONE TO SEE WHAT THE ISSUE WAS. THANKFULLY I MADE IT HOME AND DROPPED MY NEPHEWS OFF AT THEIR HOMES. THE NEXT DAY I WAS GETTING READY TO LEAVE TO WORK AND THE MESSAGE WAS STILL THERE AND I WAS NO LONGER ABLE TO TURN MY STEERING WHEEL. APPARENTLY THIS YEAR IS NOT COVERED UNDER THE RECALL OF OTHER FORD VEHICLES WITH THE SAME ISSUE.
Steering, Apr 26, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO LEHIGHTON FORD (54 BLAKESLEE BLVD DR E, LEHIGHTON, PA 18235) WHERE THE CONTACT WAS INFORMED THAT IT WAS INCLUDED IN AN UNKNOWN RECALL FOR THE STEERING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Suspension, Apr 26, 2018
LOWER CONTROL ARMS PREMATURE WEAR AFTER POWER TRAIN REPROGRAM
Steering, Apr 25, 2018
4/19/18 I WAS BACKING OUT OF MY GARAGE AND THE STEERING ASSIST FAULT MESSAGE CAME UP AND STEERING LOCKED UP. ( SO I WAS BACKING OUT OF MY GARAGE TO THE DRIVEWAY- LESS THAN 10 MILES /HOUR) DEALERSHIP SAID THIS WAS A COMMON PROBLEM AND THERE HAD BEEN SOME KIND OF EXTENSION ON THE WARRANTY BUT MINE WAS NOT COVERED B/C IT WAS TOO OLD OR TOO MANY MILES. I HAD TO SPEND OVER $1300 TO REPAIR THIS. I CALLED FORD MOTOR COMPANY TO COMPLAIN AND TRY TO GET AN EXPLANATION AS TO WHY IF SOMETHING LIKE THIS WAS ALREADY A PROBLEM WHY WOULD THE NOT COVER IT. THEY SAID THEY DID HAVE A RECALL AND I HAD TAKEN MY VEHICLE IN IN AUGUST OF 2015 FOR THE FIX SO THE SAID IT HAD BEEN MORE THAN A YEAR FROM THAT DATE AND NOW NOT COVERED AGAIN. HOWEVER, SINCE THIS IS THE SAME PROBLEM THAT THEY FIXED BEFORE, I FEEL THERE IS STILL AND ISSUE WITH THE STEERING OUT THERE SINCE IT WAS THE SAME PART THAT WENT BAD AND IS A VERY DANGEROUS THING TO GO BAD IN SUCH A SHORT PERIOD OF TIME. FORD STATED THAT THIS WOULD BE REPORTED AND TO SAVE MY RECEIPT.
Service brakes, Apr 25, 2018, crash
TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S DAUGHTER STATED THAT THE BRAKE PEDAL FELT SOFT. AS A RESULT OF THE FAILURE, THE CONTACT'S DAUGHTER REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Structure, Apr 24, 2018
I OWN A FORD FUSION AND SEVERAL MONTHS AGO THE REAR PASSENGER SIDE DOOR HANDLE STOPPED WORKING. IT APPEARS THAT THE HINGES BROKE AND THE DOORS COULD NOT BE OPENED FROM THE INSIDE AND THEN 2 MONTHS AGO THE DRIVER SIDE DOOR DID THE SAME THING. I WENT TO THE DEALER AND WAS TOLD THAT IT IS COMMON PROBLEM WITH THE FUSIONS AND SEVERAL CUSTOMERS HAS BEEN COMING IN WITH THE EXACT ISSUE, AND FORD WON'T OFFER A RECALL. JUST TO HAVE ONE DOOR HANDLED FIXED US COSTING ME $345. THIS IS 1/3 OF MY SALARY EVERY TWO WEEKS. 2 YEARS AGO THE ENGINE STALLED ON THE HIGHWAY WHILE DRIVING NOW I HAVE TO PUT UP WITH NOT BEING ABLE TO GET OUT OF THE CAR FROM THE INSIDE. I HAVE TO ROLL THE WINDOW DOWN AND OPEN THE CAR FROM THE OUTSIDE IN ORDER TO GET OUT OF MY CAR. IN THE EVENT OF AN EMERGENCY I WOULD NOT BE ABLE TO EXIT THE VECHUCLE. FORD NEEDS TO OFFER A RECALL ON THESE PARTS.
Steering, Apr 23, 2018
I TOOK MY CAR IN FOR THE RECALL #15S18 WHICH IS FOR A LOSS OF POWER STEERING. I WAS QUOTED BY FORD THAT IT WAS NOT COVERED UNDER THE RECALL AND THAT I NEEDED A NEW STEERING GEAR. THEY QUOTED ME $2000 TO FIX IT. COME TO FIND OUT THE PART IS PART OF THAT RECALL, HOWEVER I'M JUST PAST THE MILEAGE LIMIT. I HAVE 152,000 MILES ON MY CAR, AND THE LIMIT IS 150K. FORD WON'T BUDGE WITH THE REPAIR. WON'T GIVE ME A BREAK SINCE IT'S LITERALLY 2,000 MILES OVER. THIS STEERING ISSUE IS A MASSIVE SAFETY HAZARD....AND DOESN'T NEED TO HAVE A MILEAGE LIMIT APPLIED TO IT. THE STATUTE OF LIMITATIONS FOR RECALLS IS 10 YEARS. MY CAR IS ONLY 6 YEARS OLD. RECALLS NEEDS TO BE GOOD FOR THAT 10 YEARS, REGARDLESS OF MILEAGE. IF THE NTHSA COULD LOOK INTO THIS AND MAYBE GET FORD TO CHANGE THE RECALL BY ELIMINATING THE MILEAGE LIMIT FOR SAFETY REASONS, I WOULD APPRECIATE IT. I CALLED FORD CORPORATE AND ASKED THEM TO GIVE ME A BREAK SINCE IT'S ONLY 2,000 MILES OVER, AND THEY REFUSED. I WILL NEVER BUY ANOTHER FORD AGAIN. CLEARLY THEY ARE MORE CONCERNED WITH PROFITS THAN THEY ARE FIXING A DEFECTIVE PROBLEM WITH THEIR OWN VEHICLES.
Air bags, Apr 20, 2018
TAKATA RECALL FORD HAS SENT TWO NOTICES DATING BACK TO MARCH 2017 TELLING ME TO CONTACT MY DEALER AUTONATION MARGATE FL FOR REPAIR AND EVERY TIME I CONTACT THEM THEY TELL ME THE PARTS AREN'T AVAILABLE. I AM AFRAID TO RIDE IN THIS CAR AND DON'T KNOW HOW TO GET THIS ACCOMPLISHED. IT IS IMPOSSIBLE TO CONTACT THE MANUFACTURER FORD.
Electronic stability control (ESC), Service brakes, Fuel/propulsion system, Apr 19, 2018
4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.
Latches/locks/linkages, Apr 17, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Steering, Apr 16, 2018, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE ATTEMPTING TO PULL OFF OF THE ROADWAY, THE VEHICLE DRIFTED TO THE RIGHT. THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT AND SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Vehicle speed control, Apr 11, 2018
THE VEHICLE WAS IN MOTION ON I 85 IN ALABAMA TRAVELING APPROXIMATELY 70MILES PER HOUR.I NOTICED THE VEHICLE STARTED JERKING,THE SPEEDOMETER STARTED FLUCTUATING, UNTIL I LOST SPEED CONTROL.THE WRENCH LIGHT WAS ON. MY VEHICLE HAD 70,000 MILES;DRIVEN APPROXIMATELY 20 MILES A DAY. I MADE THE DECISION TO TURN AROUND AND GO HOME DRIVING IN THE RIGHT LANE WITH NO SPEEDOMETER OR A SPEEDOMETER THAT WOULD START FLUCTUATING WHILE MY CAR WAS JERKING. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER.THE DIAGNOSTIC CODES WERE 070/071/072.THEY TOLD ME NO WARRANTY AND IT WOULD BE $1,000 TO FIX THE TRANSMISSION SPEED SENSOR. UNFORTUNATELY I DID NOT HAVE $1000 TO FIX THE PROBLEM. MY CAR OPERATED OK UNTIL A FEW DAYS WHEN IT STARTED JERKING,SPEEDOMETER FLUCTUATED UNTIL IT WENT TO READING 0 MPH. AT THIS TIME I WAS ON I 20 IN ATLANTA. THIS TIME I WAS AFRAID OF BEING REAR ENDED WHEN I WAS STOPPED AT A TRAFFIC LIGHT DUE TO NOT PICKING UP ENOUGH SPEED. I FEEL THIS IS A SERIOUS SAFETY ISSUE AND FORD SHOULD BE REQUIRED TO REPLACE TRANSMISSION SPEED SENSORS. CASE IN POINT CONCERNING FORD DEALER QUOTING $1000-I FOUND SOMEONE TO REPAIR FOR UNDER $100. I WOULD HAVE BEEN ABLE TO FIX MY CAR THE PREVIOUS YEAR. DEALER SAID THEY WOULD HAVE TO SPEND 4 PLUS HOURS LABOR DUE TO WHERE THE TRANSMISSION SPEED SENSOR IS LOCATED. PERSON FIXING MY CAR SAID THE TRANSMISSION SPEED SENSOR IS EXTERNAL EASILY ACCESSIBLE. I'M VERY DISAPPOINTED IN FORD AND THE DEALER IN THIS VERY SCARY ISSUE.
Air bags, Apr 10, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DEAN ARBOR FORD (3382 W M-55 WEST BRANCH, MICHIGAN 48661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Apr 9, 2018
TOO HARD TO STEER AND TURN
Power train, Apr 7, 2018
CV AXLE JOINT WENT OUT WHILE DRIVING IN CONSTRUCTION.
Engine, Mar 30, 2018
CAR STALLED WITHOUT ANY WARNING. THEN IT STARTED IMMEDIATELY. NEXT DAY STARTED, THEN STALLED IMMEDIATELY AND WOULD NOT START. THE FIRST TIME WE WERE ON TRAFFIC CIRCLE, AND SECOND TIME IN GARAGE
Steering, Mar 29, 2018
TAKATA: MY POWER STEERING HAS GONE OUT ABOUT OCBTER OF 2017 AND I'VE BEEN TO A FEW MECHANICS AND THEY HAVE TOLD ME THAT THEIRS BEEN RECALLS ON THIS TYPE OF VEHICLE OF THEIR POWER STEERING GOING OUT AND TO TAKE IT TO A DEALERSHIP AND THAT THEY CAN FIX IT FOR FREE BECAUSE IT'S ONE OF THE RECALLS LIST ONLINE AND I'VE TRIED CALLING THEM AND LETTING KNOW THAT THEIR HAS BEEN REPORTS OF RECALLS ON THE POWER STEERING BUT THEY KEEP TELLING ME THAT'S THERE'S NO RECALLS ON MY VEHICLE AND FROM MY UNDERSTANDING THAT THIS IS A SERIOUS SITUATION AND NEEDS TO BE ADDRESSED AND FIX DUE TO THE RECALLS TO THESE VEHICLES. IT WENT OUT WHILE I WAS IN MOTION ON THE ROAD.
Steering, Mar 28, 2018
RECALL 15S18 STEERING GEAR, WHILE DRIVING THE STEERING WHILE TURNING THE MAKE A NOISE . TOOK IT TO JIM CLICK FORD BECAUSE A CODE DIDN'T SHOW ON DASH FORD WILL NOT COVER THE COST TO REPLACE THE STEERING GEAR WHICH IS THE ISSUE WITH THE CAR. SO WE ARE UNABLE TO DRIVE THE CAR IT IS DANGEROUS/ UNSAFE TO DRIVE THE VEHICLE. THE STEERING MAKE NOISE WHEN IN MOTION, STATIONARY ON STREET AND HIGHWAY WHEN TURNING THE STEERING WHEEL. NHTSA #1227804 /FORD CASE#14458165
Steering, Mar 27, 2018
THE POWER STEERING ASSIST FAULT MESSAGE APPEARED IN THE ODOMETER DISPLAY. THIS COULD NOT BE RESET BY TURNING OFF THE IGNITION FOR 10 SECONDS AND TURNING ON THE IGNITION AGAIN. THIS MESSAGE HAS BEEN INTERMITTENT FOR 6 MONTHS. IT WOULD APPEAR OFTEN WITH FIRST START UP ON RAINY AND RAINY ON COLD DAYS. NEVER OCCURRED WHILE DRIVING. I DROVE THE CAR TO A LOCAL REPAIR SHOP. THE STEERING TAKES A GREAT EFFORT TO TURN THE WHEEL. HAD A NEAR MISS ACCIDENT WITH WOOD TRASH ON THE HIGHWAY. THE REPAIR SHOP SAID THIS COULD BE COVERED BY AN EXTENDED RECALL. THE FORD DEALERS WE CALLED SAID THEIR SYSTEM WAS DOWN NOT ABLE TO CHECK VIN FOR RECALL. IT HAS ABOUT 83000 MILES AND 6 YEARS OLD. THE STEERING FAILURE IS A SIGNIFICANT SAFETY DEFECT. I'VE DRIVEN CARS BEFORE WITHOUT POWER STEERING - EASY COMPARED TO THIS FAIL. THIS FAILURE IS EXTREMELY UNSETTLING FEELING WHEN TRYING TO MAKE A CURVE OR TURN. CHECK BACK LATER TO SEE IF FORD REPAIRED THIS.
Steering, Mar 26, 2018
ERROR CODE C1277 POWER STEERING FAILURE. DRIVING DOWN THE HWY POWER STEERING FAILURE LIGHT/WARNING COMES ON AND POWER STEERING GOES OUT. TOOK EVERYTHING IN MY POWER TO KEEP THE CAR BETWEEN THE LINES. THIS IS VERY UNSAFE FOR IT MAKES THE VEHICLE VERY UNSAFE TO DRIVE.
Vehicle speed control, Mar 26, 2018
THE THROTTLE STUCK (2ND TIME, BOTH TIMES SIMILAR) RECENT EXPERIENCE:03/20/2018: LOCATION: ENTRANCE RAMP PA TURNPIKE AT SOMERSET EXIT. THE TURNPIKE TRAFFIC WAS MOVING EXTREMELY SLOWLY DUE TO WEATHER\ACCIDENT (ESTIMATE 15 25 MPH). I HAD PURPOSELY HUNG WAY BACK (100 - 150 FT) OF CAR AHEAD OF ME AS DRIVER DID NOT SEEM EXPERIENCED OR CONFIDENT. AFTER THINKING THAT THE VEHICLE IN FRONT WAS GOING TO MAKE ITS MERGE, I STARTED ACCELERATING UP TO THE THEN TURNPIKE TRAFFIC SPEED. THE CAR IN FRONT THOUGH DID NOT MERGE BUT STOPPED INSTEAD. I THEN NEEDED TO SLOW DOWN OR STOP. WHEN ATTEMPTING TO SLOW DOWN, MY CAR DID NOT WANT TO SLOW DOWN, THROTTLE SEEMED STUCK. I THEN STARTED PRESSING THE BRAKE PEDAL WITH BOTH FEET AS HARD AS I COULD. THOUGH MY CAR DID STOP BEFORE HITTING THE VEHICLE IN FRONT, IT WAS AN EXTREMELY TENSE EXPERIENCE. PREVIOUSLY, A COUPLE YEARS AGO, I HAD A SIMILAR EXPERIENCE. I DID NOT REPORT AT THAT TIME. IN THAT EXPERIENCE, I WAS APPROACHING AN INTERSECTION IN THE CITY OF ERIE. MY APPROACH WAS ON A SLIGHT UPHILL. THE LIGHT CHANGED FROM GREEN TO RED AND I WENT TO STOP. AGAIN, IT SEEMED AS THOUGH THE THROTTLE STUCK. AS IT WAS ON AN UPHILL I WAS EXPECTING TO USE LITTLE OR NO BRAKE. MY CAR THOUGH KEPT AT SPEED. AGAIN, I JUMPED ON THE BRAKE PEDAL WITH BOTH FEET AS HARD AS I COULD. IN THIS CASE, I DID LIGHTLY STRIKE THE BACK OF A VEHICLE THAT STOPPED AHEAD OF ME AT THE TRAFFIC SIGNAL. THE CAR I HIT DID NOT RECEIVE ANY DAMAGE. MY CAR THOUGH HAD A GRILL PIECE PUNCTURE THE AIR CONDITIONER ITEM THAT HOLDS ITS LIQUID.