2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Jan 4, 2018
THE DASHBOARD INFO DISPLAYS "POWER ASSIST FAILURE" WHEN STATIONARY (A COLD START), EITHER WHEN THE KEY IS TURNED TO THE ON POSITION, OR AFTER STARTING THE ENGINE. THE STEERING WHEEL WILL REQUIRE GREAT EFFORT TO TURN IT WHEN THIS HAPPENS. THIS WARNING HAPPENS NOW ABOUT 1 TO 3 TIMES A WEEK. IT STARTED AT ABOUT 74000 MILES. CURRENTLY THE CAR HAS 80000 MILES. TO WORK AROUND THE PROBLEM, THE IGNITION IS TURNED TO OFF, TURNED ON AGAIN, WAIT A FEW SECONDS, THEN RESTART THE MOTOR. THE STEERING MAY FEEL TIGHT WHEN TURNED FOR ABOUT 1 SECOND, BUT WILL LOOSEN AS THE POWER STEERING WORKS AGAIN. THE WARNING HAS NOT REPEATED AFTER RESTARTING. SO FAR, THE STEERING HAS NOT FAILED (BECOME TIGHT) WHILE DRIVING. THE WARNING AT START UP OCCURS MORE FREQUENTLY IN COLD OR WET WEATHER. THE CAR WAS LAST SERVICED AT THE FORD DEALERSHIP AT ABOUT 72000 MILES WITH THE ONLY NOTICE THE BRAKES NEED SERVICE SOON. THE SYNC SYSTEM REPORTS INDICATE NO PROBLEMS WHEN UPLOADED TO THE AUTO INSURANCE COMPANY. IT WAS COLD THIS MORNING 25 F WHEN THE "POWER ASSIST FAILURE" REOCCURRED AGAIN. AFTER RESTARTING, THE WARNING DID NOT REPEAT, BUT STEERING WAS STIFF ABOUT 1 SECOND. I DECIDED TO REPORT THIS. THIS STEERING TYPE ISSUE HAS NEVER OCCURRED IN PREVIOUS CARS I HAVE OWNED. THESE ELECTRIC STEERING SYSTEMS NEEDS TO BE BANNED AS A SAFETY ISSUE. ALSO, THEY ARE EXPENSIVE TO REPAIR BECAUSE IT HAS TO BE COMPLETELY REPLACED.
Air bags, Jan 2, 2018
TAKATA RECALL - IN MARCH 2017 I RECEIVED WRITTEN NOTICE OF SAFELY RECALL NOTICE 17S01. IT STATED: "WHEN PARTS BECOME AVAILABLE...FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER TO HAVE THE PASSENGER FRONTAL AIRBAG INFLATOR REPLACED FREE OF CHARGE (PARTS AND LABOR)..." I HAVE RECEIVED NO SUCH NOTIFICATION. TODAY, APPROX. ONE YEAR AFTER THE RECALL DATE, I CHECKED THIS SITE AND LEARNED THAT THE PARTS ARE STILL NOT AVAILABLE, AND NOW TAKATA HAS FILED FOR BANKRUPTCY. YET I'M LEFT DRIVING A VEHICLE THAT IS APPARENTLY UNSAFE. WHAT SHOULD I DO?
Steering, Jan 1, 2018
THERE WAS RECALL 2015 FOR POWER STEERING SERVICE AND I HAD IT REPAIRED 10/2016 AND THIS SAME PROBLEM HAPPEN AGAIN 2017 I TOO CAR BACK TO GREEN FORD IN GREENSBORO,NC TO REPAIR IT AGAIN BUT I WAS TOLD IT WAS NO LONGER UNDER WARRANTY. MY COMPLAINT IS THAT THEY COULDN'T HAVE FIX THE RECALL. NOW I DON'T KNOW LOT ABOUT THIS PROCESS BUT I WOULD HAVE THOUGHT IF IT'S RECALL THE RESPONSIBILITY LIES ON FORD. I'M SO AFRAID THAT THIS ISSUE CAN BE VERY HAZARDOUS TO ME AND MY FAMILY. I SHOULDN'T BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. I JUST WANT AS A CONSUMER THAT FORD BE HELL TO HIGHER STANDARDS AND FIX THE PROBLEMS THEY HAVE RECALLED.
Air bags, Dec 26, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN INTERIM NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL CONCERNING THE AIR BAGS MONTHS AGO. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) WAS NOT ABLE TO VERIFY WHEN THE MANUFACTURER WOULD SUPPLY THE PART TO THE DEALER. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD PROVIDE A REASONABLE DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN WAS NOT AVAILABLE. *LN UPDATED 9/4/18*JB
Steering, Dec 25, 2017
TAKATA RECALL POWER STEERING WENT COMPLETELY OUT. NO POWER STEERING AT ALL. STARTED THE VEHICLE UP AND STARTED TO DRIVE AND NO POWER STEERING. CAR STARTED MAKING A DINGING NOISE AND THE INFORMATION BOX ON THE DASH SAID SERVICE POWER STEERING ADVANCE TRAC NOW.
Air bags, Dec 21, 2017
TAKATA RECALL: ALL LOCAL DEALERS ARE IN SHORTAGE OF REPLACEMENT PARTS AND PUT ME ON WAITLIST. IT'S HAS BEEN SEVERAL MONTHS SINCE WE FIRST FILED RECALL REQUEST BUT STILL HASN'T GET IT REPAIRED DUE TO NO REPLACEMENT PARTS.
Air bags, Dec 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FETTE FORD IN CLIFTON, NJ, PHONE NUMBER: 973-779-7000) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Dec 19, 2017
VEHICLE WAS IN MOTION WHEN POWER STEERING SERVICE NOTIFICATION CAME ON. WE PULLED INTO A GAS STATION AND SHUT THE CAR OFF. UPON TURNING THE CAR BACK ON, THE STEERING WHEEL WAS LOCKED AND THE CAR WAS UNDRIVABLE FROM THAT POINT AND HAD TO BE TOWED.
Steering, Power train, Dec 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Dec 16, 2017
AS I DROVE INTO WORK PARKING LOT STEERING POWER LIGHT CAME ON. TWO HOURS LATER I WENT TO TRY THE CAR AND STEERING WAS GONE AND HAD TO HAVE SOMEONE DRIVE IT TO A STATION. THE RACK AND PINION ARE NOT WORKING.
Air bags, Dec 14, 2017
I HAVE CONTACTED FORD DEALERSHIP FOR REPLACEMENT OF MY AIRBAG AND THEY ARE UNABLE TO PROVIDE A REMEDY FOR THE SAFETY RECALL. I AM INSTRUCTED TO CONTACT NHTSA
Air bags, Dec 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 174V024000(AIR BAGS) EXCEEDED A REASONAABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION. THE DEALER (MIDWAY FORD, 8155 WEST FLAGER STREET, MIAMI, FL 33144) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVALIABLE ON A SPECIFIC DATE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVALIABLE.
Steering, Dec 13, 2017
15S18/15N01 REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE
Air bags, Dec 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FELIX SABATES FORD LINCOLN, 7601 SOUTH BLVD, CHARLOTTE, NC 28273) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/27/18*JB
Air bags, Dec 10, 2017
TAKATA RECALL - I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND WAS TOLD THERE WERE NO REPLACEMENTS AVAILABLE. WHEN WILL FORD HAVE THEM?
Air bags, Dec 8, 2017
TAKATA RECALL - I HAVE A RECALL FOR MY CAR'S AIRBAG, BUT FORD IS UNABLE TO SUPPLY THE PART. THERE IS NO ETA.
Air bags, Dec 7, 2017
TAKATA RECALL. THIS RECALLL IS ALMOST 1 YEAR OLD AND MY FORD DEALER SAYS PARTS ARE NOT AVAILABLE. I AM AFRAID TO KEEP DRIVING THIS DEFECTIVE VEHICLE. WHAT CAN I DO? RECALL NOTICE DATED JAN. 10, 2017.
Air bags, Dec 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Dec 7, 2017
THE STEERING ASSISTT FAULT COMES ON NOW , MY STEERING DOESN'T WORK, ALMOST GOT IN A WRECK..ALSO MY ADVANCE TRACTION COMES ON AT THE SAME TIME, I PAID GOOD MONEY FOR THIS CAR. I THINK FORD NEEDS TO FIX THIS PROBLEM AT THEIR EXPENSE.
Air bags, Dec 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWNE FORD LCOATED 1601 EL CAMINO REAL, REDWOOD CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Dec 7, 2017
I STOPPED AT THE GAS STATION TO FILL UP WHEN I GOT BACK IN AND STARTED MY CAR THE POWER STEERING WAS NOT WORKING. I MANAGED TO DRIVE THE CAR HOME. WHEN TAKING IT TO THE DEALERSHIP THEY TOLD ME MY CAR WAS NOT COVERED BY THE RECALL ON THE ELECTRONIC POWER STEERING RECALL. THEY STATED THE RECALL ONLY COVERED CERTAIN CARS MANUFACTURED DURING CERTAIN MONTHS, MINE NOT BEING ONE. I FEEL THAT THE RECALL SHOULD COVER MORE OF THE MANUFACTURING DATES DUE TO MY RESEARCH ONLINE THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE THAT HAVE BEEN TOLD BY FORD THAT THEIR NOT COVERED BY THE RECALL. I BELIEVE THAT THEY JUMPED THE GUN ON THE TIME TABLE FOR THE RECALL. FORD DOESN'T WANT TO TAKE RESPONSIBILITY DUE TO THE HIGH COST OF REPAIR. THE FORD RECALL NUMBER IS 15-S-18. NOW MY CAR IS SITTING HERE BECAUSE I DON'T HAVE THE MONEY TO REPAIR IT.
Air bags, Dec 7, 2017
TAKATA RECALL. THIS RECALL WAS IN JANUARY 2017, SO WE HAVE BEEN WAITING 11 MONTHS TO GET REPAIRED. WE ARE AFRAID OF DRIVING THIS VEHICLE, AND WOULD LIKE THE REPAIR TO BE SCHEDULED AS SOON AS POSSIBLE, OR EVEN THIS MONTH. PLEASE ADVISE.
Steering, Dec 7, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COMPUTER CHIP MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.
Air bags, Dec 6, 2017
TAKATA RECALL. MY CAR WAS IDENTIFIED AS NEEDING A RECALL APPROXIMATELY 11 MONTHS AGO, BUT STILL NO RECALL.
Air bags, Dec 6, 2017
FORD SAFETY RECALL #17S01 HAS NOT BEEN COMPLETED/REMEDIED. THE TAKATA PASSENGER AIRBAG IN OUR 2012 FORD FUSION HAS NOT BEEN REPLACED.