2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: electrical system
189 reports, newest first. Show all
Electrical system, Visibility, Jan 9, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. DURING WEATHER CHANGES, THE ELECTRONIC VENT FUNCTION FAILED TO WORK EACH YEAR. THE DEALER WAS NOT NOTIFIED. AN INDEPENDENT MECHANIC REPLACED THE PIG WIRING, RESISTOR, AND BLOWER MOTOR FOUR TIMES, BUT THE FAILURE CONTINUED. THE WINDSHIELD FAILED TO DEFROST, THE VENT CONTROLS FAILED TO FUNCTION FOR THE HEAT, AND THE CONTACT HAD A LOSS OF VISIBILITY AND ELECTRONIC FUNCTION TO WARM THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TT *TR
Electrical system, Dec 27, 2017
WHEN KEYS ARE LEFT IN CAR IT DRAINS THE BATTERY. CAR WAS PARKED IN GARAGE.12
Electrical system, Other or unspecified, Fuel/propulsion system, Dec 19, 2017
MY 2013 FORD FUSION HAS A PROBLEM EVERY TIME I REFUEL IT. 1) IT DOES NOT TURN ON WHEN I FINISHED PUMPING GAS, I HAVE TO KEEP TRYING TO TURN IT ON AND OR STEP ON GAS PEDDLE FOR IT TO TURN ON, ALSO I HAVE TO HAVE MY AC OFF CAUSE I GET THIS HORRIBLE SMELL AND AT ONE POINT SAW FUMES COMING OUT FROM MY AIR VENTS WHICH I THEN SUDDENLY TURN OFF THE AC BUT MY VEHICLE HAD ALSO TURNED OFF BY IT SELF. 2) IT HAS TURNED OFF TWICE WHILE I DRIVE OFF FROM THE GAS STATION, ON THE SAFE SIDE IT TURNED OFF BEFORE I EVEN MADE IT TO THE STREET/ROAD. I THEN HAD A RECALL ON IT AND TOOK IT FOR SERVICE FOR SOMETHING INVOLVING THE DOOR HANDLES AT THAT TIME I REPORTED MY PROBLEM TO A FORD MECHANIC/PERSONNEL AND THE GENTLE MEN ADVISED ME HE WILL NOT BE REPLACING THE PROBLEM SINCE IT WAS NOT ON THE RECALL AND IT WOULD HAVE TO BE PAYED FROM MY POCKET, WHICH I DONT HAVE THE BUDGET FOR IT, AND 3) WHILE I WAS DRIVING HOME FROM WORK ABOUT A 15 MILE DRIVE FROM NEIGHBORING CITY, MY VEHICLE HAD LOST POWER AND STARTED SLOWING DOWN AT WHICH POINT I REALIZED IT HAD TURNED OFF ON THE HIGHWAY AT SPEED OF 50-60MPHS WHILE MY SHIFT WAS IN DRIVE AND MY KEY WAS TURNED IN THE ON POSITION. THIS WAS AT NIGHT TIME SINCE I WORK THE AFTERNOON I THEN SLOWED DOWN TO THE SHOULDER OF THE HIGHWAY AND TURNED IT BACK ON WITH OUT A PROBLEM, THE FOLLOWING DAY IT DID NOT DO THE SAME THING AND AS OF 12/19/2017, I HAVE SEEN REPORT OF THE FORD EXPLORER WITH SIMILARITIES OF THE SMELL BUT DID NOT FIND OF THE FORD FUSION WHICH I WOULD LIKE TO REPORT THIS ISSUE.
Power train, Electrical system, Other or unspecified, Dec 13, 2017
DRIVING AT 45 MPH AND CAR SHUT DOWN DRIVING ON CITY STREET. SAFETY WARNING POPPED UP THAT SAID 'STOP SAFELY NOW'. CAR COASTED TO SIDE OF THE ROAD AND HAD TO BE TOWED TO DEALERSHIP.
Electrical system, Nov 26, 2017
THE DRIVERS SIDE HOOD LATCH THAT HAS A MICRO SWITCH TO WARN IF THE HOOD IS OPEN TO SAFETY LATCH. MY ISSUE IS THE WARNING WILL NOT SHUT OFF. PROFESSIONALS CHECKED IT AND CANNOT SOLVE THE PROBLEM. IT SEEMS TO BE RELATED TO A COMPUTER ISSUE ? CAR WAS AND IS IS STATIONARY.I READ SEVERAL OTHERS WITH THIS SAME PROBLEM AND RECEIVED SOME BAD ADVICE ,LIKE CUTTING WIRES ETC.
Electrical system, Air bags, Seat belts, Latches/locks/linkages, Engine, Nov 17, 2017, fire
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE KEPT OVERHEATING AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPLACED AND RECOMMENDED THAT THE VEHICLE BE TOWED TO THE DEALER. THE DEALER (COUNTRY FORD, 95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT INFORMED THAT THE RECALL NEEDED TO BE COMPLETED. THE DEALER REPLACED THE COMPUTER AND DID NOT MENTION ANYTHING ABOUT NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS AND SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). IN ADDITION, THE DEALER MADE NO MENTION OF THE MANUFACTURER SERVICE CAMPAIGN (15R01) FOR THE EPS MOTOR BOLTS - REGIONAL AND (14N02) FOR THE EXTENDED WARRANTY COVERAGE FOR PCM RE-PROGRAMMING. WITHIN THREE WEEKS OF THE DEALER'S REPAIR, THE CONTACT TURNED ON THE HEAT AND NOTICED A STRONG ODOR COMING FROM THE VENTS. THE VEHICLE STARTED SMOKING UNDER THE HOOD AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY WHO WAS TO INVESTIGATE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Power train, Electrical system, Engine, Nov 9, 2017
ON WAY TO WORK I ON THE MORNING OF 10-12-17 GOING ABOUT 75MPH ON INTERSTATE AND ALL THE SUDDEN THERE WAS A DING AND FLASH OF RED (CHECK ENGINE LIGHT) ON THE DASHBOARD STATING ENGINE OVERHEATING AND ENGINE SHUT DOWN AND CAR BASICALLY WENT INTO NEUTRAL. I LOST ALL POWER, RADIO, LIGHTS ETC. WITH THE MOMENTUM I HAD BUILT UP GOING 75 I WAS ABLE TO MAKE IT ACROSS THE 4 LANES TO THE SHOULDER. AN OHIO STATE TROOPER STOPPED TO ASSIST AND WAS DUMB FOUNDED WHEN HE SAY THERE WAS NO POWER, THE CAR WOULD NOT TURN ON. I CALLED THE DEALERSHIP SPOKE WITH JAY AND ADVISED THAT CAR WAS BEING TOWED IN. SERVICE DEPARTMENT AT FORD IS STATING THAT IT'S A SAFETY FEATURE TO STOP FIRE FROM HAPPENING, BUT HONESTLY HOW SAFE IS TO HAVE THE ENGINE AND ALL ELECTRICAL POWER COMPLETELY SHUT DOWN ON INTERSTATE. IT WAS A MATTER OF SECONDS BETWEEN DING, LIGHT AND LOSS OF POWER. CAR WAS TOWED IN USING MY AAA MEMBERSHIP ON A FLATBED TO LIBERTY FORD IN BRUNSWICK, OHIO. I WAS ADVISED LATER THAT DAY THAT IT WAS THE WATER PUMP AND HAD NOTHING TO DO WITH THE SENSOR THAT WAS RECALLED. I HAD TO USE PTO FOR WORK ON THURSDAY AND CAR WAS READY FOR PICK UP ON 10-13-17 AROUND LUNCH TIME. ON 10-13-17 I HAD TO LEAVE WORK EARLY TO GET TO DEALERSHIP BEFORE THEY CLOSED AT 6PM OTHERWISE I WOULD BE CHARGED $50.00 FOR THE LOANER IF RETURNED ON SATURDAY MORNING. I PICKED UP MY CAR AND IT COST ME @$107.00 FOR THE DEDUCTIBLE SINCE THEY ARE STATING IT HAD NOTHING TO DO WITH THE RECALL AND THAT IT WAS THE WATER PUMP. ON THE AFTERNOON OF 10-14-17 (@ 12:30-12:45PM) DRIVING IN MEDINA AREA ON WAY TO EVENT WITH NIECE IN THE CAR THE CHECK ENGINE LIGHT CAME ON AGAIN. SEE ATTACHED FOR FULL COMPLAINT AND DOCS
Electrical system, Other or unspecified, Sep 26, 2017, fire
TAKATA RECALL MY CAR CAUGHT FIRE AND BURNED. THE FIRE STARTED WHILE DRIVING BUT I WAS UNAWARE. I JUST KEPT SMELLING POPCORN SMELL. I THEN GOT TO MY DESTINATION , PARKED THE CAR 5 MIN. LATER THE FIRE DEPARTMENT CAME IN AND ASKED IF ANY WAS DRIVING A WHITE FORD FUSION. IT'S WAS BBOT QUIT 2 YEARS OLD AND HAD LESS THEN 50 K MILES.
Electrical system, Structure, Engine, Sep 26, 2017, fire
THE VEHICLE WAS STARTED AND WAS NO MORE THAN 10 MINUTES FROM OUR HOUSE WHEN IT STARTED SMOKING WHILE BEING DRIVEN TO WORK. WITHIN A MINUTE THE CHECK ENGINE LIGHT CAME ON, WITHIN ANOTHER MINUTE THE CAR LOST POWER. THE GAS PEDAL WOULDN'T WORK, ETC ETC. WE WERE ABLE TO COAST INTO A SIDE STREET AND EXIT THE VEHICLE. WITHIN A MINUTE OF THAT HAPPENING IT BURST INTO FLAMES AND WAS COMPLETELY ENGULFED AND DESTROYED.
Electrical system, Sep 25, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY IN HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON THREE OTHER OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Electrical system, Sep 5, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STARTED, THE AIR CONDITIONER AND POWER WINDOWS FAILED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WEATHER WAS EXTREMELY HOT. THE CONTACT CALLED AKINS FORD AT (800) 282-7872 (LOCATED AT 220 W MAY ST, WINDER, GA 30680) WHERE THE DEALER STATED THAT THE WARRANTY ENHANCEMENT ON THE ABS WAS FAILING, AND COULD POSSIBLY BE THE CAUSE OF THE FAILURE. THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,600.
Electrical system, Vehicle speed control, Engine, Jul 21, 2017, crash
ELECTRONIC THROTTLE BODY MALFUNCTION, CAR WAS PARKED IN A PARKING LOT AND AFTER RETURNING TO MY CAR I STARTED IT AND PUT IT INTO DRIVE, AS SOON AS I LET OF THE BRAKE AND TOUCHED THE GAS PEDDLE THE CAR MAXED OUT IN RPM AND THE CAR ACCELERATED ON ITS OWN EVEN AFTER PUSHING ON THE BRAKE RESULTING CRASHING INTO A LIGHT POLE.
Electrical system, Other or unspecified, Jun 21, 2017
VEHICLE WAS PARKED (OUT OF TOWN WEEKEND) WHEN STARTING UP TO GO HOME IT TOTALLY SHUT DOWN, LIGHT CAME STATING SOMETHING ABOUT COOLANT TEMPERATURE AND I HAD NO POWER WHAT SO EVER. GOT TOWED TO FORD, ONLY HAD VEHICLE SINCE FEB. 2017, SAUDERED AND RECONNECTED SOME WIRING THAT THEY SAID WAS CHEWED BY SOME CRITTER, I.E. MOUSE. $360. LATER. AFTER DOING MY OWN RESEARCH I SEE WIRING IS BEING BEING COVERED IN SOME SOY COATING AND SEATS ARE MADE WITH OTHER PRODUCTS THAT CAN LURE CRITTERS. I DON'T UNDERSTAND AND FEEL WHY SHOULD I PAY THAT OUT OF POCKET.
Electrical system, Jun 6, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL MICROSOFT. THE FAILURE MILEAGE WAS 3,300.
Electrical system, May 5, 2017
THE CAR STOPS, A LIGHT TURN ON THAT SAID "STOP SAFETY KNOW " YOU TURN ON THE CAR AND IT STAYS ON FOR 10 SECONDS AND TURNS OFF AGAIN
Power train, Electrical system, Engine, May 1, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE DEALER REPLACED THE BATTERY, BUT IT FAILED TO CORRECT THE NOISE. WHILE MAKING A TURN, THERE WAS A SUDDEN LOSS OF POWER AND A WARNING INDICATOR RANDOMLY ILLUMINATED FOR RUN POWER AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO RESTART THE VEHICLE A FEW TIMES DUE TO THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN SERVICE CAMPAIGN NUMBER: 14N02 TO ADDRESS THE PCM REPROGRAMMING. THE VEHICLE WAS TOWED TO A DEALER AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Electrical system, Apr 28, 2017
WHEN THE CAR IS TURNED ON, THE CAR FLASHES THE "CHECK CHARGING SYSTEM" MESSAGE ONCE THE CAR STARTS MOVING. WITH OK PRESSED, THE BATTERY WARNING LIGHT REMAINS ILLUMINATED. AS I DRIVE, THE VEHICLE MAY: ILLUMINATE THE AIRBAG WARNING LIGHT - HAVE ALL RADIO FUNCTIONS STOP OPERATING - HAVE THE EXTERNAL TEMPERATURE GAUGE READ ABNORMAL NUMBERS - ANY OR ALL OF THE ABOVE. THE PROCESS DISAPPEARS WHEN THE CARS STOPS, AND MAY OR MAY NOT APPEAR MORE THAN ONCE IN A DAY. THE CAR DRIVES NORMALLY, AND 2 TRIPS TO THE FORD REPAIR SHOP TO REPLACE PARTS (INCLUDING THE ALTERNATOR) HAVE NOT IDENTIFIED ANY PROBLEM WITH THE BATTERY OR CHANGED THE BEHAVIOR OF THE CAR. THERE IS OBVIOUSLY SOME KIND OF ELECTRONIC MALFUNCTION, AND I AM NOT SURE ABOUT THE FIRE HAZARD OR SAFETY OF OPERATING A CAR WHOSE COMPUTERS SEEM TO BE MALFUNCTIONING CONSISTENTLY. I HAVE PICTURES OF MULTIPLE INCIDENTS AND 2 REPAIR INVOICES THAT ATTEMPTED TO ADDRESS THE ISSUE WITH NO EFFECT.
Electrical system, Structure, Engine, Apr 3, 2017, fire
ON FEBRUARY 5, 2017 THE ENGINE OF MY 2013 FORD FUSION CAUGHT ON FIRE. THE CAR BEGAN TO SMOKE FROM UNDER THE HOOD WHILE THE CAR WAS IN MOTION. I STOPPED AND OPENED THE HOOD TO INSPECT AND THE ENGINE WAS ALREADY IN FLAMES. THE FIRE SPREAD RAPIDLY AND THE FIRE DEPARTMENT HAD TO BE CALLED TO EXTINGUISH THE BLAZE. MY SON AND I WERE BARELY ABLE TO ESCAPE UNHARMED. I CONTACTED FORD ON SEVERAL OCCASIONS AND THEY HAVE BEEN UNWILLING ASSIST. THEY CLOSED MY ORIGINAL CLAIM WITHOUT ADDRESSING THE ISSUE. I ALSO ASKED IF THERE WERE ANY RECALLS RELATED TO ENGINE FIRES AND THEY STATE NO. I FEEL I AM UNABLE TO GET ANY ATTENTION TO THIS MATTER THAT PUT BOTH MINE AND MY SON'S LIVES IN DANGER AND ALSO DESTROYED THE SIZEABLE INVESTMENT I MADE INTO THE PURCHASE OF A BRAND NEW VEHICLE. PLEASE ASSIST!
Electrical system, Seat belts, Engine, Apr 1, 2017, fire
CAR STARTED ON FIRE WHILE DRIVING ON THE HIGHWAY GOING HOME FOR NO REASON LUCKY TO GET OUT
Electrical system, Other or unspecified, Engine, Mar 20, 2017, fire
WE WERE DRIVING DOWN THE HIGHWAY 2 HOURS FROM HOME AND I HAD A WARNING LIGHT COME ON, ENGINE COOLANT TEMPTRESS OVERHEATED. SO ME AND MY HUSBAND PULLED OVER ON THE SIDE OF THE ROAD EVERYTHING LOOKED FINE, WE HAD COOLANT.WE SAT FOR ABOUT 10 MINS TO BE SAFE. AND PROCEEDED DOWN THE HIGHWAY. AFTER 2 MINS WE HAD ANOTHER WARNING LIGHT COME ON STEERING SYSTEM FAILURE. AT THIS POINT HE COULDN'T MOVE THE WHEEL SO WE PULLED OVER AGAIN AND AS SOON AS WE STOPPED BLACK SMOKE CAME IN THE VENTS AND UP THE WINDSHIELD. AS WE OPEN OUR DOORS THERE IS FLAMES COMING IN THE DOOR ON THE FRONT PASSENGER SIDE WE QUICKLY EVACUATED THE VEHICLE AND CALLED 911.
Electrical system, Mar 20, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL RATTLE AND GRINDING NOISE EMITTED FROM THE VEHICLE. THE CONTACT MENTIONED THAT ON ONE OCCASION, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE BATTERY FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BACK TO DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Electrical system, Engine, Mar 6, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT LOW SPEEDS IN A PARKING LOT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 05/17/17*LJ UPDATED 05/25/2017 *JS
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 22, 2017
ON LOCAL ROAD, VEHICHLE HESITATES WHEN I STEP ON THE GAS. WHEN I GET TO A STOP LIGHT IT SHUDDERS THEN STALLS. THIS OCCURS FREQUENTLY FOR THE PAST TWO WEEKS AS OF THIS ENTRY DATE.MY VEHICLE HAS UNDER 53K MILES AND THE DEALER SAYS THE PART AND FIX IS NOT UNDER WARRANTY. ITS CALLED A LO PRESSURE GAS SENSOR I BELIEVE. IF ITS ATTACHED TO THE GAS TANK THEN HOW COULD IT NOT BE UNDER WARRANTY WITH UNDER 60K MILES STANDARD COVERAGE.IS THIS STANDARD FOR ALL DEALERSHIPS WITH WARRANTY COVERAGE OR LACK THERE OF FOR THIS PART.
Power train, Electrical system, Exterior lighting, Feb 22, 2017
NOVEMBER 2016 WHILE I WAS COMING FROM THE GROCERY STORE MY CAR SUDDENLY STALLED AND COMPLETELY STOPPED. I IMMEDIATELY STARTED THE CAR BACK UP AND DROVE FOR A GOOD 2 MINUTES AND IT DID THE SAME THING, BUT THIS TIME I WAS IN THE STREET. AFTER LETTING MY VEHICLE SIT FOR 15 MINUTES IT DID EVENTUALLY START BACK UP AND DROVE SMOOTHLY. BUT THAT WASN'T THE LAST TIME MY CAR WOULD JUST SUDDENLY STOP. IN DECEMBER I TOOK MY CAR TO THE DEALERSHIP FOR AN OIL CHANGE AND TOLD THEM WHAT HAD HAPPEN TO MY CAR. THE CHECK MY FLUIDS AND TOLD ME NOTHING WAS WRONG (WHICH WAS A LIE). EVERYDAY SINCE NOVEMBER IF I DRIVE MY CAR TOO MUCH, IT SHUTS OFF. IF I AM ON THE FREEWAY IN TRAFFIC, MY CAR WILL JUST TURN OFF. NOW FEBRUARY, I RECEIVED AN ERROR MESSAGE (ENGINE COOLANT OVER TEMPERATURE) AND MY CAR WILL NOT MOVE AT ALL. CALL FORD MOTOR AND WAS TOLD MY CAR WASN'T INCLUDED IN THE RECALL IN REGARDS TO THE ENGINE, CONTACT THE DEALERSHIP AND I HAVE TO PAY FOR IT TO BE TOWED TO THEM , BECAUSE THE PART MIGHT NOT BE INCLUDED IN MY WARRANTY. MY CAR HAS 76,000. I DO MY OIL CHANGES AND MAINTENANCE ON TIME, AND ALWAYS GO TO THE DEALERSHIP. MY CAR LIGHTS IN THE INSIDE TURNS ON WHILE I'M DRIVING WITHOUT ME EVEN PUSHING THEM (CREEPY). MY SEAT BELT DOESN'T REALLY RESTRAIN ME AND MY SEAT DOESN'T REALLY MOVE BACK AND FORWARDS LIKE IT SHOULD.
Electrical system, Jan 20, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 5 TO 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.