2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: engine
461 reports, newest first. Show all
Engine, May 4, 2018, fire
THE CAR CAUGHT ON FIRE WHILE I WAS DRIVING. I HAD ENOUGH TIME TO GET OUT BEFORE THE TOTAL CAR WAS ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED.
Engine, May 3, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. WHEN THE FAILURE OCCURRED, THE CONTACT SHIFTED INTO PARK AND THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE CONTACT CALLED GREENWOOD FORD LINCOLN AT(270) 843-9041 (3075 SCOTTSVILLE RD, BOWLING GREEN, KY 421040) AND WAS INFORMED OF NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000.
Electrical system, Service brakes, Hydraulic, Engine, May 1, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED FOR THE COOLANT TEMPERATURE, WHICH WAS INCREASING. THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE CONTACT STATED THAT THE ENGINE WAS TURNED OFF AND RESTARTED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER (HOLLINGSWORTH RICHARDS FORD, 778 FLORIDA BLVD, BATON ROUGE, LA 70806, (225) 927-5555) WHERE IT WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNSURE IF THE REMEDY CAUSED THE FAILURES BECAUSE THE VEHICLE HAD NO FAILURES PRIOR TO THE RECALL REMEDY. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN EXTENDED WARRANTY CAMPAIGN NUMBER: 14N02 (ABS VEHICLE SPEED SIGNAL RELATED COMMUNICATION LOSS THAT DISABLES OBDII SYSTEM MONITORS). THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR OVER A WEEK WITHOUT DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Engine, Apr 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 50 MPH, A GRINDING NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED UNTIL THE ENGINE COOLED DOWN. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT DUE TO OVERHEATING, THE CONTACT HAD IT TOWED TO WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (301) 843-2400) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Steering, Engine, Apr 19, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOT CALLED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 28,221. *TT *TR
Seat belts, Engine, Apr 6, 2018, fire
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT WAS ALERTED BY SOMEONE THAT SMOKE WAS NOTICED FROM THE REAR OF HIS VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE CONTACT OPENED THE HOOD AND SAW FLAMES TOWARDS THE BACK OF THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS DRIVEN TO A GROCERY STORE PARKING LOT WHERE THE FIRE RESTARTED. THE CONTACT CALLED THE FIRE DEPARTMENT, BUT THE FIRE EXTINGUISHED ON ITS OWN BY THE TIME THE FIRE DEPARTMENT ARRIVED. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED THE HUNTINGTON BEACH FORD DEALER AT 714-842-6611 (LOCATED AT 18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648) AND WAS INFORMED THAT THE TECHNICIAN WOULD CALL HIM BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED RECEIVING NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 92,520. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine and engine cooling, Seat belts, Apr 4, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED AUTO NATION FORD AT 713-489-2089 (LOCATED AT 12227 GULF FWY, HOUSTON, TX 77034) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Apr 2, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOFAIR FORD IN HAVERHILL, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Fuel/propulsion system, Apr 2, 2018
IT READS IN THE WARNING SECTION I WAS OVER HEATING THAN THE ENGINE LIGHT CAME ON. AND IT WON'T KEEP IDLE WHEN I FILL IT UP WITH GAS I HAVE TO SET FOR 10 TO 15 MINS BEFORE IT WILL KEEP IDLE FOR ME TO DRIVE IT
Engine, Mar 31, 2018
MY VEHICLE HAS BEGUN TO STALL OUT. IT CAN HAPPEN AT ANY RANDOM TIME WHILE DRIVING, WHILE STOPPED, OR WHILE PULLING OUT INTO TRAFFIC. I HAD MY CAR TOWED TO THE SHOP THIS WEEK AND OF COURSE THEY SAY THEY COULDN'T GET IT TO DUPLICATE THE ISSUE. THEY REPLACED THE FUEL PRESSURE SENSOR AND IT DID NOT FIX THE ISSUE!! MY CHECK ENGINE LIGHT RANDOMLY GOES OFF AND ON BUT WHEN PLUGGED IN IT ISN'T PULLING ANY CODES. I HAVE A SON AND I LIVE IN MEMPHIS, TN AND THIS IS VERY DANGEROUS. IT IS NOT ONLY PUTTING MY LIFE IN DANGER BUT ALSO MY SON'S LIFE AS WELL AS OTHER DRIVERS. I AM LITERALLY SCARED TO DRIVE ANYWHERE WITH MY SON IN THE VEHICLE OUT OF FEAR MY CAR IS GOING TO DIE AND I AM GOING TO END UP IN A HORRIBLE CRASH! I KNOW I AM NOT THE ONLY ONE DEALING WITH THIS ISSUE. I HAVE SEEN TONS MORE ONLINE COMPLAINING ABOUT THE SAME ISSUE! UNHAPPY WITH FORD AND MY VEHICLE AT THIS POINT IS AN UNDERSTATEMENT. THIS NEEDS TO BE FIXED BEFORE SOMEONE ENDS UP SEVERELY INJURED OR DEAD!!!!!!!!!!!!!!!!!!!!!!!!
Electrical system, Engine, Mar 29, 2018, fire
ON MARCH 26TH, 2018 AT APPROXIMATELY 10:40PM MY 2013 FORD FUSION (VIN #[XXX]) CAUGHT FIRE UNDERNEATH THE ENGINE COMPARTMENT. THIS OCCURRED AFTER APPROXIMATELY A 5 MINUTE DRIVE. THE CAR WAS PARKED FOR OVER 5 HOURS AND ON MY RIDE HOME A LIGHT APPEARED ON THE DASH SHOWING COOLANT/ENGINE OVERHEATING AND SMOKE BEGAN TO APPEAR FROM THE HOOD (THIS OCCURRED AS I ENTERED ONTO THE HIGHWAY AT APPROXIMATELY 60MPH). I WAS ABLE TO EXIT THE HIGHWAY SLOWLY AND PULL INTO A GAS STATION. THERE THE CAR CONTINUED TO SMOKE AND A PERSON THERE POINTED UNDERNEATH THE CAR WHERE THE FIRE WAS GOING. IT TOOK TWO FIRE EXTINGUISHERS TO PUT OUT THE FIRE. I BELIEVE THIS IS RELATED TO A RECALL 17S09. PRIOR TO THE FIRE, I HAD TAKEN THE VEHICLE IN TWICE TO FIX THIS ISSUE. ON 6/22/17 I TOOK THE VEHICLE INTO CARMAX TO HAVE THE COOLANT TEMP SENSOR REPLACED AFTER EXPERIENCING OVERHEATING PROBLEMS. I THEN TOOK THE CAR INTO TUTTLE-CLICK CAPISTRANO FORD TO HAVE THE COOLANT LEVEL SENSOR SYSTEM INSTALLATION WORK DONE PER THE RECALL ON 7/7/17. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Mar 20, 2018
ENGINE CYLINDER HEAD RECALL: THE RECALL CAME OUT EARLY IN 2017 STATING THAT THE CYLINDER HEAD MAY CRACK CAUSING AN OIL LEAK THAT MAY RESULT IN A FIRE IN THE ENGINE COMPARTMENT. THE RECOMMENDATION WAS TO KEEP COOLANT LEVEL PROPERLY MAINTAINED WHICH WAS DONE, HOWEVER, THE COOLANT KEPT DISAPPEARING AND GOING INSIDE THE ENGINE FOR ABOUT A YEAR. THE ENGINE FAILED JAN 20, 2018 BEFORE A RESOLUTION BY FORD COULD BE FOUND. I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED RUNNING AND WOULD NOT START AGAIN. I WAS ABLE TO COAST OFF THE SIDE OF THE ROAD. THE CAR WAS TOWED TO A FORD DEALERSHIP IN FAYETTE, AL WHERE IT HAS REMAINED FOR TWO MONTHS. I HAVE BEEN GIVEN THE RUNAROUND BY FORD MOTOR COMPANY UNTIL TODAY WHEN THEY TOLD ME THEY COULD NOT MEET MY EXPECTATIONS AND REFERRED ME BACK TO THE LOCAL DEALER. THE LOCAL DEALER OFFERED TO SELL ME A USED ENGINE FOR $4000 WHICH I REFUSED TO PURCHASE. MY EXPECTATION IS FOR FORD MOTOR COMPANY TO PAY FOR INVESTIGATION OF THE PROBLEM WITH MY CAR WHICH THEY HAVE FAILED TO DO. I WANT THEM TO REPAIR MY ENGINE IF THIS RECALL HAD ANYTHING TO DO WITH THE FAILURE, WHICH I BELIEVE IT HAS. COOLANT IS NOT SUPPOSED TO LEAK INTO THE ENGINE AND I BELIEVE THE DAMAGE CAUSED BY THIS EVENT HAS CAUSED THE FAILURE. THEY HAVE LEFT ME WITHOUT A VEHICLE, WHICH I STILL OWE ALMOST $10,000 ON, AND REFUSE TO DO ANYTHING AT ALL.
Engine and engine cooling, Fuel/propulsion system, Mar 19, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Mar 9, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD. ALSO, THE ENGINE TEMPERATURE GAUGE INCREASED TOO HIGH AND THE "ANTIFREEZE OVERHEATING" WARNING MESSAGE APPEARED. AFTER STOPPING THE VEHICLE, FLAMES WERE DISCOVERED COMING FROM UNDER THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,000.
Steering, Other or unspecified, Engine, Mar 8, 2018
I WAS DRIVING AS USUAL. THE CAR SUDDENLY SLOWED DOWN AND THE RED WARNING SIGN CAME ON AND READS " ENGINE COOLANT OVERTEMPERATURE ". AT THIS POINT, THE STEERING BECAME DIFFICULT AND THE SPEED SLOWED TO A CRAWL WHILE WE WERE IN THE MIDDLE OF A HIGHWAY. THIS PUT US ( MY TWO CHILDREN AND I ) IN SO MUCH DANGER! CARS WERE HONKING AND WHIZZING BY US WHICH SCARED MY CHILDREN. WHEN WE FINALLY MADE IT TO THE SIDE OF THE ROAD WHITE SMOKE WAS COMING OUT FROM UNDER THE HOOD. COINCIDENTALLY, WE JUST GOT A LETTER FROM FORD THAT STATES A RECALL THAT DESCRIBED WHAT HAPPENED TO OUR CAR. SAFETY RECALL NOTICE 17S09 / NHTSA RECALL 17V-209
Engine, Mar 6, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE SOFTWARE NOT BEING A VALID REMEDY FOR THE FORD FUSION MODELS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Feb 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE DUE TO OVERHEATING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO), BUT THE FAILURE COULD NOT BE REPLICATED. BARBEE FREEWAY FORD (4471 E EVANS AVE, DENVER, CO) WAS ALSO CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS FINALLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND ENGINE WOULD HAVE TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Engine, Feb 20, 2018
TAKATA RECALL - AUGUST 2017 MY CAR EXPERIENCED THE FOLLOWING: COOLANT LOSS WELL BELOW THE MINIMUM LEVEL IN THE COOLANT BOTTLE AT THE TIME OF A COLD START OF THE VEHICLE. WHEN A COLD ENGINE IS STARTED WITH INSUFFICIENT COOLANT AND THE VEHICLE IS DRIVEN, THE CYLINDER HEAD UNDERGOES RAPID HEATING. MY VEHICLE WAS IN MOTION ON A CITY STREET. THE DASHBOARD BEGAN TO DING AND FLASH DUE TO OVERHEATING. I HAD THE RECALLS ON MY FORD COMPLETED AT TYLER FORD IN TYLER, TX; HOWEVER, THERE IS NOT A FIX FOR THE OVERHEATING RECALL. THEREFORE, TYLER FORD "BANDAIDED" THE PROBLEM UNTIL A REMEDY IS ISSUED BY FORD.
Engine, Feb 20, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE FOR TWO WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE BEING MADE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Engine, Feb 20, 2018
2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Electrical system, Engine, Feb 18, 2018
CHECK ENGINE LIGHT CAME ON. USED CODE CHECKER TO INVESTIGATE AND CAME UP WITH CODE P144C. ENDED UP HAVING TO DO WITH THE CANISTER PURGE VALVE AND IT HAD TO BE REPLACED. COST - $326.04 REPAIRS COMPLETED AT WRAY FORD, 2851 BENTON ROAD, BOSSIER CITY, LA 318-686-7300, INVOICE NUMBER FOCS245906 ON 21 DEC 2016 SECOND ITEM: PROBLEM WITH START/STOP BUTTON. THE WRENCH ON THE DASH WOULD LIGHT UP. ONLY THING I COULD FIND OUT WAS LOOK IN THE MANUAL, WHICH SHOWED AND TOLD ME NOTHING. CAR WOULD JUST ARBITRARILY SHUT DOWN WHILE DRIVING !!! ONCE THE VEHICLE WAS STOPPED, I HAD TO USE A KNIFE TO PULL THE START/STOP BUTTON OUT AND THEN IT WOULD GENERALLY RESTART AND THE WRENCH ON THE DASH WOULD GO OFF. TOOK TO DEALERSHIP AND STATED THE IGNITION BUTTON WAS FAULTY. ORIGINALLY TAKEN TO DEALERSHIP ON 11-1-2017 AND THEY DID NOT HAVE A REPLACEMENT PART, STATED THEY WERE ON BACK ORDER AND HAD NO IDEA WHEN A NEW ONE WOULD BE AVAILABLE, IN THE MEANTIME, FORD EXPECTED ME TO DRIVE A VEHICLE THAT COULD POTENTIALLY SHUT DOWN AT ANYTIME, WHILE TURNING IN FROM OF ANOTHER VEHICLE AT AN INTERSECTION WOULD HAVE BEEN A DEADLY EVENT !! I FILED A COMPLAINT WITH FORD MOTOR COMPANY, FORD CASE NUMBER CAS13448074 BUT NEVER HEARD ANYTHING FROM FORD. I FOLLOWED UP WITH THE DEALERSHIP WEEKLY ON STATUS OF PART. IT FINALLY CAME IN AROUND DECEMBER 14TH AND I SCHEDULED AN APPOINTMENT TO HAVE IT REPLACED ON DECEMBER 18TH. COST - $361.66 I WANT AN INVESTIGATION AS TO WHETHER THESE ARE RECURRING ISSUES AND A RECALL SHOULD BE MADE FOR THESE ISSUES. THE SECOND ONE IS A MAJOR SAFETY ISSUE.
Engine, Feb 15, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED THAT THE OVERHEAT WARNING INDICATOR ILLUMINATED AND NOTICED SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER (PENNYRILE FORD, 5505 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) WAS CONTACTED AND STATED THAT THEY REPAIRED THE OVERHEATING FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Engine, Feb 12, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 70 MPH. IN ADDITION, THERE WAS WHITE AND GRAY SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE CONTACT CALLED BOGGUS FORD AT 956-686-7411 TO SPEAK WITH A MANAGER AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN THREE OPEN RECALLS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS UNKNOWN.
Engine, Feb 1, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE CONTACT EXITED BEFORE THE ENTIRE VEHICLE CAUGHT FIRE. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED; HOWEVER, THERE WAS A POLICE OFFICER PRESENT ON THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. STAMFORD FORD IN STAMFORD, CONNECTICUT WAS MADE AWARE OF THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FIRE AND PROVIDED THE CONTACT WITH CASE NUMBER: 140-11789. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. * (RECALL RELATED INCIDENT) TS
Steering, Engine, Jan 30, 2018
THE ENGINE ISSUE:VEHICLE INTERMITTENTLY STALLS WHILE BACKING, AND DRIVING. THE ELECTRICAL THROTTLE BODY WAS SUBJECT TO A FORD ' CUSTOMER SATISFACTION PROGRAM 13N03', THAT PROGRAM HAS NOW EXPIRED, AND ANY VEHICLES WITH THE NOW MALFUNCTIONING THROTTLE BODY WILL RECEIVE NO WARRANTY, OR COMPENSATION FOR REPAIR COSTS. WHEN THE VEHICLE STALLS WHILE DRIVING, ESPECIALLY AT HIGHWAY SPEEDS, THIS PRESENTS AN EXTREMELY DANGEROUS SITUATION. THE STEERING ISSUE: TWO RECALLS WERE ISSUED FROM FORD REGARDING THIS ISSUE. FORD 13S06, NHTSA 13V232000 FORD 15S14, NHTSA 15V250000 OUR VEHICLE WA NOT SUBJECT TO THE FIRST RECALL, BUT WAS SUBJECT TO THE SECOND. THE RECALL WORK WAS PERFORMED BY THE ORIGINAL OWNER ON MAY 15, 2015, THE VEHICLE HAD APPROXIMATELY 30,000 MILES AT THAT TIME. THE DEALER INSPECTED THE STEERING GEAR MOTOR FOR MOUNTING BOLT CORROSION. THE BOLTS WERE APPARENTLY FOUND TO ALL BE INTACT, AND A SIMPLE 'ANTI RUST WAX' WAS APPLIED TO THE BOLTS. PER FORDS DIRECTIVE, IF ANY OF THE MOUNTING BOLTS WERE MISSING/BROKEN, A COMPLETELY NEW STEERING GEAR ASSEMBLY WAS TO BE INSTALLED. WE PURCHASED THE CAR IN THE SUMMER OF 2017, WITH 55,500 MILES ON IT. AT JUST OVER 60,000 MILES, THE POWER STEERING FAILED WHILE DRIVING. THIS IS MY 16 YEAR OLD DAUGHTERS CAR, AND ALL THESE MECHANICAL ISSUES HAVE OCCURRED WHEN SHE IS BEHIND THE WHEEL. THE INTERMITTENT STALLING, AND MOST RECENTLY THE COMPLETE LOSS OF POWER STEERING THANKFULLY DID NOT RESULT IN ACCIDENT OR INJURY. FORTUNATELY SHE WAS DRIVING IN A 30 MPH ZONE WHEN THE STEERING FAILED, AND WAS ABLE TO ALLOW THE CAR TO PULL TO THE SIDE OF THE ROAD. SHE WOULD HAVE NOT BEEN PHYSICALLY ABLE TO TURN THE VEHICLE, UNDER OTHER CIRCUMSTANCES. OUR LOCAL FORD DEALER ADVISED THAT FORD WOULD NOT ASSIST IN THE STEERING REPAIR. A SUBSEQUENT FOLLOW UP WITH FORD DIRECTLY VERIFIED SAME. BOTH OF THESE ISSUES SHOULD BE SUBJECT TO A SAFETY RECALL.