2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: engine
461 reports, newest first. Show all
Engine, Jan 29, 2018, fire
WAS DRIVING HOME WHEN A FELLOW DRIVER NOTICED I HAD FLAMES COMING FROM UNDER MY ENGINE. I PULLED OVER AND DIDN'T SEE ANY FLAMES SO I LIFTED THE HOOD AND THERE WAS A SMALL FIRE COMING FROM THE ENGINE. THE FIRE WENT OUT ON ITSELF BUT I WAS STUCK ON THE INTERSTATE AND DIDN'T FEEL SAFE SO I MOVED VEHICLE TO SAFE SPOT. A FRIEND OF MINE SAID THAT IT WAS WEIRD FOR A CAR TO CATCH ON FIRE LIKE THAT SO HE SAID CHECK RECALL FOR VEHICLE. I CHECKED AND THE RECALL STATED THAT A FIRE COULD OCCUR IF THESE SPECIFIC THINGS OCCURRED. CAR WAS TOWED TO FORD DEALERSHIP AND VERIFIED OF RECALL. WAITING ON DIAGNOSIS NOW.
Engine, Jan 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE STALLED. THE CONTACT PARKED THE VEHICLE AND NOTICED ANTI-FREEZE AND OIL HAD LEAKED ONTO THE GROUND. THE CONTACT'S DAUGHTER INFORMED HER OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO NORTH GATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251) AND THEN TOWED TO WOODY SANDER FORD (235 W MITCHELL AVE, CINCINNATI, OH 45232, (513) 541-5586) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. WHILE DRIVING, THE CONTACT HEARD THE RADIATOR BOILING AND A POPPING SOUND. THE CONTACT STATED THAT THE RADIATOR OVERHEATED AND THE VEHICLE STALLED. AS A RESULT, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS INFORMED THAT THE STEERING WAS DESIGNED TO SHUT DOWN TO PREVENT ENGINE FAILURE. THE COOLANT SYSTEM AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS THEN TAKEN BACK TO WOODY SANDER FORD WHERE THE DEALER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Engine, Jan 4, 2018, fire
I BOUGHT MY CAR AUGUST 6TH,2016 WITH ROUGHLY 40000 MILES FROM AUTO NATION FORD DEALER . NEVER HAD ANY PROBLEMS UNTIL SEPTEMBER 2017 . I WAS DRIVING DOWN THE ROAD AND MY CAR GAVE ME A MESSAGE THAT MY ENGINE WAS RUNNING HOT AND TO STOP IMMEDIATELY. I DID AND OPENED THE HOOD AND REALIZED THERE WAS A COOLANT LEAK AND IT WAS SMOKING . I HAD IT TOWED TO THE DEALER TO FIX AND THEY HAD TO REPLACE THE HEATER HOSE AND SAID THEY RAN TEST TO MAKE SURE THEIR WAS NO MORE LEAKS AND EVERYTHING LOOKED GOOD. I HAD TO PAY OUT OF POCKET BECAUSE THEY SAID MY MANUFACTURE NOR EXTENDED WOULD COVER IT. I DIDN'T HAVE ANY MORE PROBLEMS AGAIN UNTIL DECEMBER 29TH 2017 (APPROXIMATELY 2 1/2 MONTHS LATER). I WAS RIDING DOWN THE ROAD AGAIN AND MY CAR GAVE ME THE SAME MESSAGE AND I IMMEDIATELY PULLED OVER AGAIN BUT THIS TIME IT WAS ON FIRE. I CALLED MY INSURANCE COMPANY IMMEDIATELY AND THE FIRE DEPARTMENT HAD TO PUT OUT MY CAR. I BARELY HAD TIME TO PULL OVER FROM THE TIME MY CAR ALERTED ME TO WHEN IT CAUGHT FIRE. THE NEXT BUSINESS DAY WHEN I SPOKE TO MY ADJUSTER SHE TOLD ME ABOUT THE RECALL FOR THE ENGINE FIRES DUE TO COOLANT LEAKS ON MY CAR THAT WAS ISSUED IN MAR 2017 . I WAS NEVER NOTIFIED OR TOLD AND I WAS EVEN AT THE DEALERSHIP WITH THE PREVIOUS INCIDENT JUST A FEW MONTHS PRIOR. I CHECKED MY COOLANT REGULAR AND ALL MY OTHER FLUIDS. IT NEVER GAVE ME ANY MESSAGES EITHER TIME UNTIL I HAD TO PULL OVER IMMEDIATELY AND THE 2ND TIME IT WAS ON FIRE ALREADY BEFORE THE CAR EVEN NOTIFIED ME. NOW MY INSURANCE SAYS THEY WON'T HELP ME BECAUSE MY COMPREHENSIVE COVERAGE DON'T COVER MECHANICAL AND AFTER THE ADJUSTER WENT AND LOOKED AT MY VEHICLE, SHE CLAIMS THAT IT'S FORDS RESPONSIBILITY DUE TO THE RECALL. I HAVE RENTAL THROUGH FORD BUT NOW THEY SAID THEY HAVE TO WAIT FOR AN INSPECTOR TO LOOK AT MY CAR BEFORE THEY CAN ISSUE ME A RENTAL AND IT COULD BE A WHILE. * (RECALL RELATED INCIDENT) TS
Engine, Jan 1, 2018, fire
CAR CAUGHT ON FIRE ON THE WAY TO WORK ONE MORNING DUE TO OIL LEAK NEAR EXHAUST MANIFOLD. LOOKED TO FIND WHERE OIL LEAK WAS COMING FROM, OIL LEAK IS COMING FROM A CRACK IN THE CYLINDER HEAD RIGHT ABOVE EXHAUST MANIFOLD.
Engine, Dec 28, 2017, fire
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 205,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Dec 21, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAIRD NOLLER FORD OF TOPEKA IN TOPEKA, KANSAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Dec 20, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE VEHICLE WAS TOWED TO SHEEHY FORD LINCOLN (901 N3 FREDERICK AVENUE, GAITHERSBURG, MD 20879) WHERE IT WAS DIAGNOSED THAT THE ENGINE HOSE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER REFUSED TO REPAIR THE FAILURE DUE TO THE WATER PUMP FAILING. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.
Engine, Dec 14, 2017
THE MOTOR OVERHEATED JUST AS IN THE DESCRIPTION OF RECALL 17S09. FESLERS AUTOMOTIVE IN FAIRFIELD, IA TRIED TO BLAME IT ON SOMETHING ELSE EVEN AFTER THEY LOOKED AT IT AND SAID IT OVERHEATED AND CRACKED A CYLINDER HEAD. I BELIEVE THEY HAVE BEEN NEGLIGENT TOWARDS THE ACTUAL ISSUE AND THAT ISSUE WAS THE RECALL. THERE WAS A COOLANT LEAK INTO ONE OF THE CYLINDER HEADS THAT FROZE A SPARK PLUG AND CRACKED THE CYLINDER HEAD. I ENDED UP HAVING TO BUY A NEW MOTOR BECAUSE THERE WAS NO FIX FOR THE RECALL.
Seat belts, Engine, Dec 13, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NOURSE FORD (423 N BRIDGE ST, CHILLICOTHE, OH 45601, PHONE: (740) 773-7913) WHERE IT WAS DIAGNOSED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/22/18 *JB
Engine, Dec 4, 2017
VEHICLE RECALL RELATED TO LOCALIZED OVERHEATING OF THE ENGINE CYLINDER. RECEIVED NOTICE OF RECALL IN APRIL OF 2017 AND THERE IS STILL NO FIX
Engine, Dec 1, 2017, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE IDLING AT A RED LIGHT, THE CONTACT NOTICED BLACK SMOKE COMING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT, THE CONTACT NOTICED FLAMES. THE BATTERY WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FLAMES WERE EXTINGUISHED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HOLMAN FORD LINCOLN MAPLE SHADE (571 NJ-38 MAPLE SHADE, TOWNSHIP, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HIS INSURANCE COMPANY WOULD HAVE TO CONTACT THEM IN ORDER TO BE SUBJUGATED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Visibility, Seat belts, Latches/locks/linkages, Engine, Nov 28, 2017, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE PASSENGER NOTICED AN ABNORMAL BURNING ODOR. THE CONTACT TURNED ON THE AIR CONDITIONER AND SMOKE EMITTED INTO THE CABIN OF THE VEHICLE. THE VEHICLE LOST POWER AND THE CONTACT WAS ABLE TO SEE FLAMES FROM THE SIDE MIRROR. THE PASSENGER WAS ABLE TO EXIT THE VEHICLE. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, THE DOOR JAMMED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO EXIT THE VEHICLE. UPON LEAVING THE VEHICLE, IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), 16V875000 (SEAT BELTS), AND 17V209000 (ENGINE AND ENGINE COOLING). SANTA MONICA FORD LINCOLN IN SANTA MONICA, CA PERFORMED THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Engine, Nov 27, 2017
RECALL #17V-209 ISSUED IN APRIL 2017 AND STILL HAVE NOT RECEIVED THE PARTS FOR THE RECALL REPAIR. CONSIDERING THAT THIS DEFECT COULD CAUSE AN ENGINE FIRE, I FIND THIS EXTREMELY TROUBLING AND IRRESPONSIBLE OF FORD MOTOR IN NOT TAKING CARE OF THIS IN A PROMPT TIME FRAME.
Electrical system, Air bags, Seat belts, Latches/locks/linkages, Engine, Nov 17, 2017, fire
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE KEPT OVERHEATING AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPLACED AND RECOMMENDED THAT THE VEHICLE BE TOWED TO THE DEALER. THE DEALER (COUNTRY FORD, 95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT INFORMED THAT THE RECALL NEEDED TO BE COMPLETED. THE DEALER REPLACED THE COMPUTER AND DID NOT MENTION ANYTHING ABOUT NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS AND SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). IN ADDITION, THE DEALER MADE NO MENTION OF THE MANUFACTURER SERVICE CAMPAIGN (15R01) FOR THE EPS MOTOR BOLTS - REGIONAL AND (14N02) FOR THE EXTENDED WARRANTY COVERAGE FOR PCM RE-PROGRAMMING. WITHIN THREE WEEKS OF THE DEALER'S REPAIR, THE CONTACT TURNED ON THE HEAT AND NOTICED A STRONG ODOR COMING FROM THE VENTS. THE VEHICLE STARTED SMOKING UNDER THE HOOD AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY WHO WAS TO INVESTIGATE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Engine, Nov 17, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PEORIA FORD, 9130 W. BELL ROAD, PEORIA, AZ 85382) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,788.
Engine, Nov 14, 2017
CAR WILL SPORADICALLY GO INTO LIMP HOME MODE WHILE DRIVING. NEVER SEEMS TO BE AN ISSUE WHILE PARKED OR NOT MOVING. THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER AND LET IT SIT FOR A GOOD 15 TO 20 MINUTES. I CAN THEN START IT BACK UP AND IT RUNS LIKE THERE IS NO PROBLEM. MECHANIC CAN'T FIND THE ISSUE BECAUSE THE CHECK ENGINE LIGHT DISAPPEARS AND NO ERROR CODE IS GIVEN. HAPPENS ON THE HIGHWAY AND REGULAR CITY STREETS. SEEMS TO BE RELATED TO A KNOWN ISSUE WITH THIS CAR. HAPPENS A FEW TIMES A YEAR BUT SEEMS TO BE GETTING WORSE. ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA PRELIMINARY EVALUATION #PE13003
Engine, Nov 14, 2017
JUST HAD THE WATER PUMP REPLACED ON THE VEHICLE FOR THE 3RD OR 4TH TIME NOW. VEHICLE HAS ALWAYS BEEN LOOSING COOLANT SINCE I BOUGHT IT. THEY HAVE REPLACED THE BLOCK HEATER JUST ABOUT AS MANY TIMES ALSO. THEY NEVER REALLY SEEM TO BE ABLE TO FIGURE OUT WHERE ITS COMING FROM AND I'M QUITE CONCERNED THAT NO ONE SEEMS TO ACTUALLY HAVE IT FIGURED OUT. FIRST PROBLEM WAS AT 20,000 MILES, 50,000 MILES, 80,000 MILES AND 131,000 MILES. THERE IS A RECALL FOR COOLANT LEAKING ONTO THE EXHAUST AND STARTING A FIRE BUT I'M STILL BEING TOLD THAT THERE IS NO FIX FOR THAT ISSUE YET. I WAS NOTIFIED BACK IN MARCH OF 2017 ABOUT THAT ISSUE.
Power train, Electrical system, Engine, Nov 9, 2017
ON WAY TO WORK I ON THE MORNING OF 10-12-17 GOING ABOUT 75MPH ON INTERSTATE AND ALL THE SUDDEN THERE WAS A DING AND FLASH OF RED (CHECK ENGINE LIGHT) ON THE DASHBOARD STATING ENGINE OVERHEATING AND ENGINE SHUT DOWN AND CAR BASICALLY WENT INTO NEUTRAL. I LOST ALL POWER, RADIO, LIGHTS ETC. WITH THE MOMENTUM I HAD BUILT UP GOING 75 I WAS ABLE TO MAKE IT ACROSS THE 4 LANES TO THE SHOULDER. AN OHIO STATE TROOPER STOPPED TO ASSIST AND WAS DUMB FOUNDED WHEN HE SAY THERE WAS NO POWER, THE CAR WOULD NOT TURN ON. I CALLED THE DEALERSHIP SPOKE WITH JAY AND ADVISED THAT CAR WAS BEING TOWED IN. SERVICE DEPARTMENT AT FORD IS STATING THAT IT'S A SAFETY FEATURE TO STOP FIRE FROM HAPPENING, BUT HONESTLY HOW SAFE IS TO HAVE THE ENGINE AND ALL ELECTRICAL POWER COMPLETELY SHUT DOWN ON INTERSTATE. IT WAS A MATTER OF SECONDS BETWEEN DING, LIGHT AND LOSS OF POWER. CAR WAS TOWED IN USING MY AAA MEMBERSHIP ON A FLATBED TO LIBERTY FORD IN BRUNSWICK, OHIO. I WAS ADVISED LATER THAT DAY THAT IT WAS THE WATER PUMP AND HAD NOTHING TO DO WITH THE SENSOR THAT WAS RECALLED. I HAD TO USE PTO FOR WORK ON THURSDAY AND CAR WAS READY FOR PICK UP ON 10-13-17 AROUND LUNCH TIME. ON 10-13-17 I HAD TO LEAVE WORK EARLY TO GET TO DEALERSHIP BEFORE THEY CLOSED AT 6PM OTHERWISE I WOULD BE CHARGED $50.00 FOR THE LOANER IF RETURNED ON SATURDAY MORNING. I PICKED UP MY CAR AND IT COST ME @$107.00 FOR THE DEDUCTIBLE SINCE THEY ARE STATING IT HAD NOTHING TO DO WITH THE RECALL AND THAT IT WAS THE WATER PUMP. ON THE AFTERNOON OF 10-14-17 (@ 12:30-12:45PM) DRIVING IN MEDINA AREA ON WAY TO EVENT WITH NIECE IN THE CAR THE CHECK ENGINE LIGHT CAME ON AGAIN. SEE ATTACHED FOR FULL COMPLAINT AND DOCS
Engine, Nov 5, 2017
I WAS DRIVING MY CAR AN IT WASN'T HOT OR ANYTHING I WENT INTO THE STORE CAME OUT STARTED MY CAR DROVE FOR 5 SECS AN MY CAR SHUTS OFF SAYS COOLANT OVERHEATED AN DOESN'T START BACK UP NEVER HAD THAT PROBLEM BEFORE I LOOK IT UP AN THERE'S A RECALL FOR IT I CALL TRI COUNTY FORD IN MABANK AN THEY COME GET IT AN SAY IT'S JUST A HOSE LEAK. NEVER ONCE WAS MY CHECK ENGINE LIGHT ON BUT AFTER I GOT IT BACK A WEEK LATER IT COMES ON AN I FIND OUT IT'S A COOLANT BYPASS VALUE AN A LITTLE WRENCH TOOL POPS UP AN NO ONE KNOWS WHAT THAT MEANS AN THE FORD PLACE SAYS IT'S NOT UNDER RECALL ANYMORE AN ILL HAVE TO PAY TO FIX IT. O ALSO MY THING WHERE YOU PUT WATER WAS JUST WHERE IT NEEDED TO BE ALSO BUT THERE WAS COOLANT ON MY ENGINE FORD NEVER TOLD ME WHY SO IM GUESSING FROM THE HOSE LEAK
Engine, Oct 17, 2017, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE AND THE POWER STEERING DISABLED WARNING INDICATOR ILLUMINATED. SUDDENLY, THE ENGINE INADVERTENTLY CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Engine, Oct 6, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE OVERHEATED AND THE TEMPERATURE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED FORD STORE SAN LEANDRO (1111 MARINA BLVD, SAN LEANDRO, CA 94577) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE UNTIL NOVEMBER 2017. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Engine, Fuel/propulsion system, Oct 4, 2017
MY CAR HAS STALLED ON ME MANY TIMES WHILE DRIVING ON FLAT ROAD, DOWN A HILL AND COMING OUT OF A PARKING LOT, ENGINE LIGHT IS NOW ON.
Engine, Oct 1, 2017
MY CAR WAS OVERHEATING AND LEAKING COOLANT. THE FORD DEALERSHIP TOOK MY CAR IN FOR RECALL REPAIRS. THEY HAD IT FOR ABOUT 1 WEEK. HOWEVER, MY ENGINE OVERHEATING LIGHT STILL COMES ON AND NOW MY ENGINE FAN SOUNDS LIKE A JET. IT IS SUPER LOUD AS IF THEY ALTERED IT TO KEEP MY CAR FROM OVERHEATING AND NEVER REPAIRED THE RECALL ISSUE. WHEN THE FAN COMES ON SO LOUD, YOU CAN HEAR A LOUD WHISTLE THROUGH MY AV VENTS.
Electrical system, Structure, Engine, Sep 26, 2017, fire
THE VEHICLE WAS STARTED AND WAS NO MORE THAN 10 MINUTES FROM OUR HOUSE WHEN IT STARTED SMOKING WHILE BEING DRIVEN TO WORK. WITHIN A MINUTE THE CHECK ENGINE LIGHT CAME ON, WITHIN ANOTHER MINUTE THE CAR LOST POWER. THE GAS PEDAL WOULDN'T WORK, ETC ETC. WE WERE ABLE TO COAST INTO A SIDE STREET AND EXIT THE VEHICLE. WITHIN A MINUTE OF THAT HAPPENING IT BURST INTO FLAMES AND WAS COMPLETELY ENGULFED AND DESTROYED.
Vehicle speed control, Engine, Sep 25, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE STATIONARY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE RIGHT SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT, AN INDEPENDENT MECHANIC, STATED THAT THE THROTTLE BODY WAS FAULTY. BAYSTATE FORD IN SOUTH EASTON, MASSACHUSETTS (703 WASHINGTON ST) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE THROTTLE BODY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,160.