2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: engine
461 reports, newest first. Show all
Engine and engine cooling, Jul 8, 2020, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, WHEN DEPRESSING THE ACCELERATOR PEDAL AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE PARKED AT A NEARBY PARKING LOT, THEN DEPRESS BUTTON TO OPEN THE HOOD AND SAW FIRE EXITING THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE POLICE WAS CONTACTED BUT NOT REPORTS WERE FILED. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Engine and engine cooling, Jul 8, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL 33409) TO RECEIVE THE FREE REPAIR. SEVERAL DAYS AFTER THE VEHICLE WAS REPAIRED, THE CHECK ENGINE WARNING LIGHT BEGAN TO FLASH INTERMITTENTLY ON THE INSTRUMENT PANEL. ADDITIONALLY, THE EVAP AND STABILITY CONTROL WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT STATED THAT HER SON HAD INSPECTED THE VEHICLE AND DISCOVERED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Engine, Jun 17, 2020, fire
I PURCHASED MY VEHICLE IN DECEMBER 2018. FORD COMPLETED THE 17S09 RECALL IN AUGUST 2018, WHICH WAS RELATED TO COOLANT SYSTEM ISSUE CAUSING THE ENGINE TO OVERHEAT. THE DAY AFTER I PURCHASED MY CAR IN DECEMBER 2018, THE CAR OVERHEATED AND BROKE DOWN. THE FORD DEALERSHIP WHERE I PURCHASED (HENNESSY FORD IN ATLANTA, GA) TOWED IT BACK AND "REPAIRED" THE ISSUE AGAIN. I'VE CONTINUED TO RECEIVE ERROR MESSAGES ABOUT THE ENGINE COOLANT FOR THE DURATION OF MY TIME IN THE VEHICLE. LAST WEEK ON 6/12/20 I DROVE MY CAR HALF A MILE AND IT BROKE DOWN AGAIN BECAUSE THE ENGINE OVERHEATED. I HAD IT TOWED TO A MECHANIC WHO CONFIRMED THAT IT WAS BECAUSE OF THE COOLANT SYSTEM ISSUE UNDER THE FORD 17S09 RECALL. BECAUSE IT'S BEEN 12 MONTHS SINCE THE REPAIR, FORD IS REFUSING TO FIX THE CAR UNDER THE WARRANTY OF THE RECALL REPAIR PERFORMED IN 2018. AND NOW I AM BEING TOLD THAT IT NEEDS A COMPLETELY NEW ENGINE AT THE TUNE OF $7,000. *TR
Engine and engine cooling, Engine, Jun 10, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT AN UNKNOWN SPEED, THE COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DUNCAN FORD LINCOLN (125 US-460 BUS, BLACKSBURG, VA 24060) WHERE THE MECHANIC DISCOVERED THE COOLANT LEAK CAUSED A BLOWN HEAD GASKET. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.*DT *BF*DT*JB*JB *TR
Engine, May 20, 2020
COOLANT BREACH, LEAKING INTO #4 CYLINDER LOW MILEAGE ON CAR 22,657, ENGINE NEEDS TO BE REPLACED. *TR
Engine, May 16, 2020
ENGINE CONTINUOUSLY USES COOLANT. IT NEEDS A NEW HEADGASKET KIT TO FIX THE ISSUE.IT IS CONTINUING TO GET WORSE. *TR
Power train, Electrical system, Engine, Apr 21, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 70 MPH THE INDICATOR LIGHT INDICATED THAT THE TRANSMISSION WAS IN PARK WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE LOST POWER AND SHUT OFF. THE DEALER DIAGNOSED THAT THE PROBLEM WAS CAUSED BY A DEFECTIVE PURGE VALVE. THE CONTACT WAS ABLE TO PULL OVER AND USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART AND THE CONTACT DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE D & D MOTORS, INC. (13655 E WADE HAMPTON BLVD, GREER, SC 29651) AND THEY PERFORMED A DIAGNOSTIC TEST. THEY ADVISED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER CONFIRMED NO RECALLS AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.
Engine, Apr 20, 2020
AFTER MY COOLING SYSTEM RECALL WAS REPAIRED, I KEPT HAVING TO ADD COOLANT TO THE SYSTEM. I REPORTED THIS TO FORD AND WENT BACK FOR THEM TO CHECK IT. I WAS TOLD IT WASN'T ANY LEAKS. SO A YEAR LATER I AM STILL ADDING COOLANT WHEN IT GETS LOW. I FILLED UP THE COOLANT ON A WEDNESDAY. ON SATURDAY AT ABOUT 2 AM I CAME OUT AND SAW SOMETHING HAD LEAKED ON THE GROUND, I THOUGH IT WAS WATER BECAUSE I HAD THE AIR ON. I STARTED DRIVING HOME ON A CITY STREET AND MY CAR SUDDENLY SPIKES TO OVERHEATS AND STALLS OUT. I PULLED OVER AND WAITED AND THEN ADDED SOME COOLANT. WHEN I POURED IT IN THE RESERVOIR IT LEAKED OUT RIGHT ON THE GROUND LIKE THE RESERVOIR HAD A CRACK IN IT. I HAD THE CAR TOWED TO MY HOME AND HAD A MECHANIC COME AND LOOK AT IT. HE TOOK THE RESERVOIR OUT AND FILLED IT WITH WATER. IT DIDN'T HAVE A CRACK. HE THEN DID MORE INVESTIGATING AND FOUND THAT THE WATER PUMP WENT BAD NEEDED TO BE REPLACED. I HAD THE CAR TOWED TO THE FORD DEALER, THINKING MY EXTENDED WARRANTY WAS STILL IN PLACE. ONCE TOWED THE FORD DEALER SAID THAT I WAS 836 MILES OVER THE EXTENDED WARRANTY AND WOULD HAVE TO PAY $1460.00 FOR THE REPAIR. NEEDLESS TO SAY I DIDN'T HAVE THE REPAIR DONE. I ASKED THE DEALER IF THE COOLANT RECALL WOULD HAVE ANYTHING TO DO WITH THE WATER PUMP GOING BAD. THEY SAID IT WAS ALL CONNECTED BUT NOT PART OF THE RECALL. I ASKED EVEN THOUGH I WAS HAVING AN ISSUE WITH THE COOLANT SINCE THE RECALL WAS DONE. AND THEY SAID YES, FORD DID NOT HAVE THE WATER PUMP AS PART OF ANY RECALL.
Engine, Apr 7, 2020
I PURCHASED MY 2013 FORD FUSION FROM FAMILY AUTO OF BEREA. MY TOTAL PURCHASE PRICE WAS OVER $13,000 WHICH I AGREED TO PAY IN WEEKLY INSTALLMENTS OF $115. THE ENGINE HAD APPROXIMATELY 130,000 MILES ON IT. I DECIDED ON THE FORD FUSION BASED ON YEARS OF WATCHING MY FATHER AND GRANDPARENTS REPEATEDLY BUY FORD VEHICLES. SOME BRAND NEW, SOME USED. THEY ALL GAVE POSITIVE FEEDBACK CONCERNING THEIR VEHICLES. THEY HIGHLY RECOMMENDED THAT I PURCHASE A FORD AS WELL. I TRUSTED THEM AND I TRUSTED FORD. AFTER ALL, FORD HAD BEEN MAKING QUALITY VEHICLES SINCE THE PRODUCTION OF THE T MODEL IN 1908. I WAS DRIVING MY 2013 FORD FUSION TRAVELING ON 385 SOUTH IN GREENVILLE, SC. I WAS GOING APPROXIMATELY 60 MILES AN HOUR IN THE FAR LEFT LANE WITH MY 6 YEAR OLD, SON AND 8 YEAR OLD, DAUGHTER IN THE BACK SEAT. WITHOUT WARNING, MY ENGINE STALLED. I WAS UNABLE TO MAINTAIN MY SPEED OR ACCELERATE. I PROCEEDED TO USE MY RIGHT TURN SIGNAL TO TRY TO GET TO THE EMERGENCY LANE. CARS WERE FLYING BY US SWITCHING LANES TO DODGE US. AT ANY MOMENT, ANOTHER VEHICLE COULD'VE COLLIDED WITH MY VEHICLE AND WOULD HAVE LIKELY ENDED WITH A FATALITY. I MANAGED TO MAKE IT SAFELY TO THE EMERGENCY LANE WHERE I CALLED ROADSIDE ASSISTANCE AND HAD MY CAR TOWED TO MY HOME. I NOTIFIED FAMILY AUTO OF BEREA AND THEY ARRANGED FOR AN INSPECTION OF MY VEHICLE WHICH ULTIMATELY REVEALED THAT MY ENGINE NEEDED REPLACEMENT. THE TOTAL AMOUNT FOR THE REPLACEMENT WOULD HAVE TOTALED OVER $2500 OUT OF POCKET BUT I HAD PURCHASED AN EXTENDED WARRANTY WITH THE DEALERSHIP. I MISSED 4 DAYS OF WORK DUE TO THEM HAVING TO REPLACE THE ENGINE IN ADDITION TO FEARING FOR MY CHILDREN'S SAFETY BC YOUR VEHICLE DIDN'T HOLD UP TO THE STANDARDS AND QUALITY I THOUGHT FORD WAS KNOWN FOR. *TR
Electrical system, Engine, Mar 31, 2020
MY CAR IDLES ROUGHLY, AND HAS STALLED WHILE DRIVING. IT HAS NO OUTSTANDING RECALLS, AND STILL HAPPENED. A FEW MONTHS AGO IT WAS HAPPENING, AND ON MY WAY TO A REPAIR SHOP, OVERHEATED, AND DID OVER $700 WORTH OF DAMAGE. NOW, A FEW MONTHS LATER, IT'S GOT A ROUGH IDLE AND STALLED ON ME YESTERDAY AS WELL. I WAS SLOWING DOWN TO TAKE AN EXIT, BUT TOOK THE EXIT WITH NO POWER. RESTARTED THE CAR AND WAS ABLE TO DRIVE IT HOME.
Engine, Mar 30, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOM WOOD FORD LOCATED AT (3130 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 3. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.*DT*JB
Engine, Mar 28, 2020
CHECK ENGINE LIGHT CAME ON AND CAR GAVE ME WARNING THAT COOLANT SYSTEM WAS OVERHEATING, THEN CAR STARTED TO AUTO SLOW DOWN UNTIL A COMPLETE STOP ON A PUBLIC ROADWAY. CHECK ENGINE CODE CAME BACK FOR CYLINDER MISFIRE. HAD SPARK PLUGS AND COIL CHANGED BY MECHANIC, AS WELL AS REFILLED ENGINE COOLANT. NEXT DAY, TURN CAR ON AND WHITE SMOKE BILLOWS OUT OF EXHAUST AND ENGINE SHUDDERS, THEN DIES, LEADING ME TO BELIEVE THERE IS A COOLANT LEAK IN THE CYLINDERS. TOOK IT BACK TO MECHANIC AND THEY SAID THEY COULD NOT FIND AN EXTERIOR COOLANT LEAK AFTER RUNNING TESTS. NEXT DAY, COOLANT LEVEL DROPS BELOW MINIMUM AFTER BEING FULL THE DAY BEFORE. AFTER DOING RESEARCH, THERE IS LIKELY AN INTERIOR ENGINE COOLANT LEAK.
Engine, Mar 10, 2020
COOLANT LEAK FROM FREEZE OUT PLUG CAUSING CAR TO OVERHEAT FIRST ENGINE LIGHT FLASHED CAUSING A P0304 CODE THEN SMELLED COOLANT AND STARTED OVERHEATING
Engine, Feb 28, 2020
AFTER NOT BEING STARTED FOR A WHILE, CAR WILL START TO SHUDDER, THEN WILL COMPLETELY SHUT OFF. WHEN YOU RESTART THE CAR IT WORKS. IT ONLY WORKS UNTIL YOU GET TO YOUR DESTINATION AND LET IT SIT FOR 15-20 MINS AND THEN YOU TRY TO START IT AGAIN AND IT DOES THE SAME THING. CAR WOULD DIE WHEN CAR IS STAIONARY AND WHILE IN MOTION. I HAD BATTERY CHECKED AND IT IS GOOD. HAD FUEL PRESSURE SENSOR ON THE RAIL CHANGED AND IT IS STILL DOING THE SAME THING. I SEARCHED ONLINE AND THERE HAVE BEEN MANY COMPLAINTS OF THE 2013 FORD FUSIONS HAVING THE SAME PROBLEM.
Engine, Fuel/propulsion system, Feb 25, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 10 TO 15 MPH THE RPM DROPPED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED TO START AFTER REFUELING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED BUT WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Engine, Feb 3, 2020
FOR ABOUT A MONTH NOW MY COOLANT HAS BEEN DROPPING IN THE RESERVOIR ABOUT EVERY 2 WEEKS. I HAD THE OIL CHANGED TODAY AND ASKED THE DEALERSHIP TO CHECK AND SEE WHAT THE PROBLEM IS. THEY INFORMED ME IT WAS LEAKING AROUND THE THERMOSTAT HOUSING. THIS IS IN DIRECT RELATION TO THE RECALLS BUT OF COURSE THEY SAY MINE IS NOT PART OF THE RECALL. I WONDER WHAT FORD WILL THINK IF IT CATCHES FIRE AND I'M INJURED AND MY CHILDREN SUE THEM! PLEASE HELP I'M ON DISABILITY AND CAN'T AFFORD THE $450 THE DEALER WANTS TO FIX IT.
Engine, Jan 28, 2020, fire
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING 40 MPH, THERE WAS AN ODOR OF BURNING WIRES THAT WAS EMITTED THROUGH THE VEHICLE VENT. THE DRIVER COASTED TO THE SIDE OF THE ROAD, POP THE VEHICLE HOOD AND NOTICED SMOKE AND FLAME WAS COMING FROM THE ENGINE COMPARTMENT. A PERSON CAME AND EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ALSO EXTINGUISHED THE FIRE AND FILE A REPORT. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TOW YARD AND THEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED AND INFORMED THE CONTACT THAT THE WATER PUMP, THE HEADS CRACK DUE TO THE EXTREME HEAT THAT SPILL OUT OIL WHICH CAUSE THE FIRE. THE WATER PUMP THE PULLEY AND HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Engine, Jan 28, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE CHECK ENGINE WARNING INDICATOR FLASHED INTERMITTENTLY, THEN THE VEHICLE VIBRATED ABNORMALLY AND STALLED. THE VEHICLE WAS TAKEN TO FORD LINCOLN QUEENS SERVICE, 92-12 173RD ST, JAMAICA, JAMAICA, NY 11435, WHERE IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE FAILURE WAS CAUSED BY COOLANT LEAKING IN TO THE ENGINE WHICH CAUSED THE ENGINE BLOCK TO FRACTURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED BY THE SAME DEALER FORD LINCOLN QUEENS SERVICE, 92-12 173RD ST, JAMAICA, JAMAICA, NY 11435, UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Engine, Dec 24, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FORD OF COLUMBIA (115 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, THE VEHICLE WOULD RANDOMLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT, DUE TO THE RECALL REMEDY, THE ENGINE WOULD AUTOMATICALLY SHUT OFF WHEN OVERHEATING. THE CONTACT WAS ALSO INFORMED THAT DUE TO THE OVERHEATING, THE ENGINE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-25222543, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 146,000.
Engine, Fuel/propulsion system, Dec 9, 2019
CAR STALLS AT AFTER STOPPING AT RED LIGHTS AND SOME TIMES AFTER IT BEEN SHUT AND RESTARTED FOR NO REASON. THE LOCAL FORD DEALERSHIP HAS HAD IT FOR 3-4 DAYS AND CAN'T FIGURE OUT WHAT IS GOING ON. NO CODES ARE BEING GIVING FROM THE CAR. AND THIS HAS HAPPENED MULTIPLE TIMES. THIS IS MY DAUGHTERS CAR AND THIS ISSUE HAS ALMOST CAUSED HER TO BE IN AN CRASH DUE TO IT STALLING AT AN INTERSECTION!
Engine, Dec 6, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT LOW SPEEDS AND MAKING TURNS, THE VEHICLE STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUSH FORD (5575 KEIM CIR, COLUMBUS, OH 43228, (888) 380-0264), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 74,075.
Engine, Dec 3, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH ON THE HIGHWAY, THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO GLIDE THE VEHICLE TO THE SIDE OF THE ROAD AND ACTIVATED THE HAZARD LIGHTS. WHEN THE CONTACT REMOVED AND RE-ATTACHED THE BATTERY CABLE, THE VEHICLE WAS FINALLY ABLE TO RESTART. THE MANUFACTURER STATED THAT THE VEHICLE HAD TOO MANY MILES TO COVER THE REPAIRS BY WARRANTY AND THERE WERE NO RECALLS. THE DEALER HAD NOT BEEN CONTACTED. THE CONTACT FELT THAT THE MANUFACTURER WAS STONEWALLING AFTER FINDING NUMEROUS ONLINE COMPLAINTS. THE FAILURE MILEAGE WAS 75,000.
Engine, Nov 25, 2019
WHILE DRIVING AT 30 MPH LIGHT CAME ON THAT ENGINE COOLANT IS OVERTEMPERTURE. HAD TO SHUT DOWN THE CAR AS I WAS LOOSING POWER. CONTACTED FORD AND TOLD THEM THAT EXACTLY WHAT IS IN THE 2012 RECALL OF THE ENGINE OVERHEATING IS WHAT HAPPENED TO ME. THEY SAID AT THIS TIME THERE IS NOTHING THEY CAN DO.
Engine, Nov 24, 2019
THIS VEHICLE WAS BROUGHT TO BRONDES FORD IN MAUMEE OHIO SEVERAL TIMES TO REPORT THE COOLANT LEVEL DROPPING. DEALER COULD NEVER FIND ANYTHING WRONG. ON 5/9/17 VEHICLE WENT IN FOR AN OIL CHANGE AND DEALER MARKED COOLANT LEVEL WAS FINE, DID NOT ADD ANY. BROUGHT VEHICLE BACK ON 5/13/17 REPORTING COOLANT LOW. BACK IN 11/6/17 FOR LOW COOLANT. DEALER FOUND NOTHING WRONG AND TOPPED OFF. 2/9/18 - DEALER PERFORMS RECALL 17S09 VEHICLE BROUGHT BACK AGAIN AS COOLANT IS DROPPING. - DEALER FINDS SMALL LEAK IN O-RING AND REPAIRS. 11/24/19 - I OPEN THE HOOD TO FIND THE COOLANT BOTTLE COMPLETELY EMPTY WITH NO WARNING MESSAGE, CHECK ENGINE LIGHT, NOTHING. THIS WAS THE WHOLE PURPOSE OF THIS RECALL TO PREVENT OVERHEATING AND FIRES WHICH IS SHOWN AS COMPLETELY INEFFECTIVE ON THIS VEHICLE. I REQUEST INTERVENTION BY NHTSA AS THE FIX PROPSED BY THIS RECALL IS SHOWN AS NOT WORKING.*DT THE CONSUMER STATED THE DEALER FOUND THAT THE LOW COOLANT AND THE CHECK ENGINE MESSAGE WERE TURNED OFF. THE WERE UNAWARE OF WHY OR HOW THE MESSAGES WERE TURNED OFF.*JS
Engine, Nov 24, 2019
2013 FORD FUSION BEGAN LEAKING COOLANT & EVENTUALLY OVERHEATED! OWNER HAD TO REPAIR HOSES & SPARK PLUGS.