2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: engine
461 reports, newest first. Show all
Engine, Nov 21, 2019
THE ENGINE STALLED COUPLE TIMES UNDER LOW SPEED IN THE PARKING LOT. HAPPENS EACH TIME AFTER ENGINES STARTS FOR 5 TO 10 MIN. STALLS ONLY UNDER LOW SPEED. HAVE NO RECALLS. SAW FORUMS ONLINE THAT MANY PEOPLE COMPLAINING ABOUT THIS ISSUE WHEN THE VEHICLE HITS AROUND 5 YEARS. ONE OF THEM EVEN GOT T BONED IN THE PARKING LOT. WENT TO DEALERSHIP TO TROUBLESHOOT MANY TIMES. AS IT TURNS OUT, LIKE ALL THE PEOPLE IN ONLINE FORUM, THE LOW FUEL PRESSURE SENSOR WAS FAULTY. CAUSING THE ENGINE COMPUTER TO SHUT OFF THE ENGINE. CHANGED THE THROTTLE BODY BEFORE FINDING THE LOW FUEL SENSOR ISSUE. COST A LOT OF MONEY TO TROUBLE SHOOT POWER TRAIN ISSUE. NOT COVERED UNDER WARRANTY. VERY DISAPPOINTED.
Engine, Nov 9, 2019, fire
CYLINDER HEAD LEAKED OIL CAUSE FIRE
Engine, Nov 7, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND WAS TOWED TO FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 6047, (773) 687-7800). THE VEHICLE WAS DIAGNOSED, BUT THE RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24812891. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Engine, Nov 1, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, "ADD ENGINE COOLANT" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO ITS DESTINATION AND PARKED FOR EIGHT HOURS. WHEN THE VEHICLE WAS RESTARTED, "ENGINE TEMPERATURE, OVERHEATED" WAS DISPLAYED. THE CONTACT STOPPED ON THE SIDE OF THE ROAD, CHECKED THE RESERVOIRS, AND ADDED COOLANT. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING COOLANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Engine, Oct 30, 2019, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE UNDER THE HOOD, WHICH STARTED OUT LIGHT COLORED AND THEN BECAME VERY DARK. THE CONTACT NOTICED FLAMES UNDER THE HOOD AND QUICKLY COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AS IT BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS STILL AT THE SCENE. THE CONTACT CALLED WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT AN APPOINTMENT WOULD BE SCHEDULED AND THEY WOULD CALL HER BACK; HOWEVER, THEY NEVER DID. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS24690899. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Electrical system, Engine, Oct 28, 2019
ON 10/10/2019, MY TEMPERATURE GAUGED SPIKED UP TO HIGH AND INSTANTLY DROPPED BACK DOWN TO NORMAL WHILE STOPPED AT A RED LIGHT, THEN THE CAR DISABLED ITSELF, LEAVING ME STRANDED. REPLACED THE TEMP. SENSOR AND ADDED COOLANT AND WAS ABLE TO RESTART THE CAR. ON 10/30/2019 IT HAPPENED AGAIN WHILE DRIVING ON CITY STREETS, LEAVING ME STRANDED FOR A SECOND TIME, SO I REPLACED THE TEMP. SENSOR AGAIN THINKING IT WAS DEFECTIVE. ON 10/12/2019, IT HAPPENED TWO MORE TIMES, ALSO WHILE DRIVING ON CITY STREETS, AND WITH DOING MORE RESEARCH, I FOUND IT STEMMED FROM A MANUFACTURING RECALL #17S09/ NHTSA RECALL #17V209, (COOLANT LEAKS/ENGINE OVER HEATING). ON 10/14/2019, I CALLED ADVANTAGE FORD IN STUART, FL AND WAS TOLD TO BRING MY CAR IN ON 10/23/2019 TO HAVE THE RECALLS(WHICH I WAS NEVER NOTIFIED OF) TAKEN CARE OF. ON 10/16/2019, MY CAR STARTED BLOWING WHITE SMOKE OUT OF THE EXHAUST AND WHEN I CALLED BACK ADVANTAGE FORD, THEY TOLD ME TO BRING IT IN RIGHT AWAY. SINCE MY CAR WAS NO LONGER DRIVE-ABLE, I HAD TO HAVE IT TOWED TO THE DEALER. WHEN I SPOKE TO THE TECHNICIAN AT FORD, HE SAID THAT THEY WOULD TAKE CARE OF THE RECALL AND REPLACE A HOSE THAT WAS LEAKING, BUT THAT THE DAMAGE WAS ALREADY DONE TO THE ENGINE, PROBABLY BAD RINGS (BECAUSE THE COOLANT LEAKED CAUSING THE ENGINE TO OVERHEAT GUNKING UP THE OIL IN THE ENGINE), AND THAT THIS WAS OUR FAULT AND THAT I SHOULD TRADE THE CAR IN WHILE IT STILL RUNS! HE WASN'T SURE OF WHAT THE PROBLEM WAS, NOR DID HE SUGGEST ANY TYPE OF REPAIRS, JUST THAT THIS WAS OUR PROBLEM. ON 10/22/2019, I CALLED FORD CUSTOMER SERVICE AND REPORTED THE PROBLEM. I WAS GIVEN A CASE # AND WAS TOLD THAT I WOULD BE CONTACTED BY A REGIONAL CUSTOMER SERVICE MANAGER. ON 10/28/2019, WE WERE TOLD BY THE MANAGER THAT THEIR FORD MECHANICS WOULD HAVE TO BREAKDOWN THE ENGINE TO SEE EXACTLY WHAT CAUSED THE SLUDGE AND IF THEY ARE AT FAULT OR IF THIS IS OUR PROBLEM.
Engine, Oct 28, 2019
I WAS DRIVING MY FORD FUSION AND PRESSING THE GAS WHEN IT JUST CAME TO A STOP. IT WAS LIKE GAS WAS NOT GETTING TO THE ENGINE.
Power train, Engine, Oct 27, 2019
WHEN DRIVING THE VEHICLE WILL GIVE A NOTIFICATION IN THE DASH ABOUT LOW COOLANT- SERVICE REQUIRED. THE VEHICLE WILL THEN 'SHUT OFF' IN THE MIDDLE OF NO (HIGHWAY, CITY ROAD, OR EVEN PARKING LOT) WHERE AND WILL SAY IT'S OVER HEATED. TURN THE VEHICLE OFF AND THEN BACK ON AND IT RUNS JUST FINE FOR OVER 20 MINUTES AND DOES IT AGAIN. HAD TAKEN TO THE LOCAL FORD DEALERSHIP AND THEY 'FIXED' THE PROBLEM THAT LASTED A WEEK- THEY CHANGED THE THERMOSTAT, HOSES, SENSORS.
Electrical system, Engine, Oct 24, 2019
FREQUENTLY, WHEN DRIVING AND THE CAR HAS TO IDLE- IN TRAFFIC, AT STOP LIGHTS, ETC.- THE ENGINE WILL STUTTER AND SHUT OFF. THIS WILL HAPPEN REPEATEDLY UNTIL THE ENGINE IS DRIVEN AT AN INCREASED SPEED.
Seat belts, Engine, Oct 23, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT DID NOT RESTRAIN PROPERLY. ALSO, THE ENGINE OVERHEATED AND WHITE SMOKE APPEARED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO CITRUS MOTORS FORD (1375 S WOODRUFF WAY, ONTARIO, CA 91761, (855) 451-7126) AND WAS INFORMED THAT THE MECHANICAL SAFETY FAILURES WERE INCLUDED IN AN UNKNOWN RECALL AND THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. *BF *TR
Seat belts, Engine, Oct 22, 2019, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE MADE POPPING SOUNDS AND SMOKE APPEARED UNDERNEATH THE HOOD. ALSO, THE OVERHEATING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND, WITHIN SECONDS, BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED A PLUS AUTO SALES AT 513-759-5470 (LOCATED AT 9253 CINCINNATI COLUMBUS RD, WEST CHESTER, OH 45069) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING) THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 90,000.
Engine, Oct 10, 2019
WAS HAVING A SLOW COOLANT LEAK INTO THE ENGINE. WAS TOLD BY FORD THAT IT WAS POTENTIALLY A CRACKED CYLINDER HEAD. TOOK IT TO A MECHANIC ONLY TO FIND OUT THAT IT WAS NOT A CRACKED CYLINDER HEAD BUT A WARPED ENGINE BLOCKED AFTER ONLY 130K MILES AND 6 YEARS. CAR HAS BEEN IN SHOP FOR NEARLY TWO WEEKS WHILE WE TRY TO DECIDE WHAT WE NEED TO DO.
Power train, Wheels, Engine, Oct 9, 2019
I HAVE HAD REPEATED PROBLEMS WITH THIS VEHICLE, AND NOW IT IS ON MY CREDIT RECORD BECAUSE IT IS BEYOND REPAIR, AND I RETURNED IT TO THE FINANCE COMPANY WHERE I PURCHASED IT FROM. I HAD TO REPLACE THE LUG NUTS BECAUSE THE FACTORY LUG WRENCH WOULDN'T WORK, THE ENGINE RAN HOT (REGULARLY) LEADING TO LONG TERM ENGINE DAMAGE, THE TRANSMISSION HAD BEEN REPLACED TWICE SINCE I BEGAN FINANCING THE CAR. THE CAR ONLY HAD 64K MILES WHEN I BEGAN FINANCING IT, BY 77K, THE TRANSMISSION HAD TO BE REPLACED TWICE (FIRST TIME IN DEC.18, AND THEN JAN.19), AND IT STILL SHIFTED HARD (AT TIMES) AND STILL MADE A STRANGE SOUND. I AM INVOLVED IN A CLASS ACTION SUIT OVER THE TRANSMISSION, BUT THE REPAIRS WERE AFTERMARKET (AND MEDIA INDICATES THAT EVEN THE MANUFACTURER IS NOT CAPABLE OF FIXING THE PROBLEM) IN APPROXIMATELY THE MONTH OF MAY, 2019, THE VEHICLE ALSO WOULD NOT START (KEY WOULD NOT TURN/NO LIGHTS CAME ON, ETC.). I CONTACTED THE CARMAKER, AND THEY HAD STATED THAT THEY'D "NEVER HEARD OF THIS KIND OF ISSUE BEFORE", BUT THEY DID OFFER TO PURCHASE THE VEHICLE BACK FROM ME (AT MARKET VALUE), BUT THEY BECAME DISINTERESTED WHEN I TOLD THEM THAT I WAS FINANCING THE VEHICLE FROM ELSEWHERE.
Engine, Oct 1, 2019
THIS FORD FUSION HAS BEEN PROGRESSIVELY DYING AS IT COMES TO A STOP OR WHEN JUST DRIVING . IT HAS BEEN STARTING BACK UP IMMEDIATELY BUT LATELY SEEMS TO NOT TO START AS QUICKLY. ALSO STRANGE NOISE LIKE BLOWING OR PUFFING SOUND FROM UNDER HOOD. THIS IS ON CITY STREETS AND WHEN SLOWING DOWN FOR RAMP STOPS. CALLED DEALERSHIP AND UNTIL CODES SHOW UP THEY CAN'T TELL US NOTHING.
Engine, Fuel/propulsion system, Sep 23, 2019
WHEN CAR IS IN MOTION SMOKE COMES OUT FROM ENGINE AND FROM EXHAUST.
Engine, Sep 9, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE SERVICE ENGINE REQUIRED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, (334) 613-5000) WHERE THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Engine, Sep 6, 2019
THE CAR CREATES A CONSTANT LOUD AIR SUCTION NOISE WHEN ACCELERATED. THE SOUND BECOMES LOUDER THE FASTER YOU GO WHEN STEPPING ON THE ACCELERATION PEDAL. THERE IS NO SOUND WHEN THE CAR IS IN IDLE AND ROLLING WITHOUT STEPPING ON THE ACCELERATION PEDAL. THE CAR WAS TAKEN INTO THE DEALERSHIP FOR ROUTINE MAINTENANCE AND ASKED TO BE DROVE BY DEALERSHIP TO DIAGNOSE THE SOUND. THERE ARE NO WARNING LIGHTS OR CODES SHOWING UP. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM.
Engine, Sep 5, 2019
ENGINE CYLINDER HEAD OVERHEATS AND LEAKS OIL RECALL DRIVING DOWN THE INTERSTATE THIS MORNING IN RUSH HOUR TRAFFIC MY CAR STARTED SHUTTERING. I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE MY DASHBOARD WENT CRAZY STATING MY CAR OVERHEATED. WHEN I GOT TOWED TO THE MECHANIC THEY DISCOVERED MY COOLANT WAS LEAKING AND IT BUSTED ONE OF MY CYLINDERS WHICH PUT A HOLE IN MY ENGINE. WHEN I CALLED FORD THEY STATED MY VIN WASN'T INCLUDED IN THE RECALL. I HAVE THE EXACT MAKE, MODEL AND ENGINE MENTIONED IN THE RECALL AND EXACTLY WHAT THEY WARNED WOULD HAPPEN, HAPPENED, BUT I WAS TOLD IT WAS A COINCIDENCE. I HAD NO WARNING WHATSOEVER. MY TEMPERATURE GAUGE WAS FINE AND THERE HASN'T BEEN ANYTHING LEAKING. THIS IS A SERIOUS PROBLEM. I DO NOT BELIEVE IN COINCIDENCES THIS BIG.
Engine, Aug 26, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE OVERHEAT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT NOTICED THAT THERE WAS NO TEMPERATURE GAUGE TO INDICATE THAT THE VEHICLE WAS RUNNING HOT. THE CONTACT HAD TO PULL UP THE DIGITAL DASH DISPLAY OF THE TEMPERATURE COOLANT TO SEE THE COOLANT TEMPERATURE. WHEN THE CONTACT TURNED ON THE AIR CONDITIONER TO COOL THE TEMPERATURE DOWN, THE TEMPERATURE GAUGE INDICATOR TURNED OFF AND RETURNED TO NORMAL. THE CONTACT ALSO STATED THAT THERE WAS NO COOLANT SENSOR IN THE VEHICLE. IN ADDITION, WHILE DRIVING, THE CONTACT HAD TO TURN THE AIR CONDITIONER BACK ON, BUT IT DID NOT TURN OFF THE TEMPERATURE GAUGE INDICATOR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. FURTHERMORE, WHILE DRIVING UP A HILL, THE ENGINE BEGAN TO SHAKE AND THE TEMPERATURE AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND DRIVING OFF. THE CONTACT STATED THAT THE COOLANT LEVEL WAS FINE WHEN THE VEHICLE WAS SERVICED IN JUNE. THE CONTACT STATED THAT THERE WAS NO COOLANT SENSOR TO WARN THAT THE COOLANT LEVEL WAS LOW. THE CONTACT WAS A FORMER FORD TECHNICIAN AND DIAGNOSED THE VEHICLE. A CYLINDER HEAD TEMPERATURE OVERHEAT CODE APPEARED. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED VIA CHAT AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 95,000.
Engine, Fuel/propulsion system, Aug 22, 2019
CAR STRUGGLES TO CRANK AFTER FUELING UP. IT DOES NOT MATTER HOW MUCH GAS I HAVE IT WILL HAVE TO TURN OVER THREE PLUS TIMES TO CRANK. RESEARCHED AND NUMEROUS FUSIONS HAVE THE SAME ISSUE. IT COULD BE THE PURGE VALVE. I HAVE ORDERED THE PIECE TO PUT ON SOON.
Engine, Aug 20, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT DROVE TO MALLOY FORD OF CHARLOTTESVILLE (2070 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901, 434-977-7960) AND HAD THE RECALL REPAIR PERFORMED. AFTERWARDS, WHILE DRIVING 35 MPH, THE VEHICLE'S EXTREME HEAT WARNING INDICATOR BEGAN TO FLASH AND MADE BEEPING SOUNDS. SIMULTANEOUSLY, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLING VALVE AND SENSOR WERE DEFECTIVE. THE CONTACT PAID TO HAVE THE VEHICLE REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT CONTINUED TO EXPERIENCE THE SAME FAILURE ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY 50% TOWARDS THE COST OF A NEW MOTOR. THE CONTACT WAS ALSO INFORMED THAT THEY COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR DESPITE HAVING A NEW MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Steering, Service brakes, Engine, Aug 10, 2019
WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS IN A DANGEROUS SITUATION WHEN I HAD TO LET MY CAR SLIDE DOWN THE ROAD OF MY HOUSE IN ORDER TO LET THE TRAFFIC (I HAD UNINTENTIONALLY CAUSED) CARRY ON. I THEN, PUT MY CARS EMERGENCY BRAKE ON AND CALLED MY MECHANIC. LUCKILY FOR ME, THIS ALL HAPPEN INFRONT OF MY HOUSE, ACTUALLY, AFTER THE 2 HOUR DRIVE I HAD FINISHED COMING FROM, MY CONCERNS ARE WHAT IF THIS INCIDENT WOULD HAVE HAPPEN OUTSIDE OF MY TOWN, OR IN THE HIGHWAY, MY SAFETY AND EVEN MY OWN LIFE WAS ON THE LINE FOR A FEW MINUTES, I CAN ONLY BE LUCKY FOR SO LONG. A COUPLE DAYS AFTER, I CAME TO FIND OUT I DID NOT HAVE ONE RECALL INCOMPLETE BUT 3!, EVEN MORE SHOCKING, I DID NOT RECEIVE NOTICES FOR ANY OF THE 3 RECALLS FROM MY CARS DEALERSHIP. I WENT TO THEM IMMEDIATELY AND NOW AM WAITING FOR THEM TO CALL ME BACK TO SCHEDULE AN APPOINTMENT I BEEN TRYING TO MAKE ALREADY FOR THE PAST WEEK BUT TILL TODAY, I HAVE YET NOT RECEIVED A DATE.
Engine, Aug 2, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE AND LOW COOLANT INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND IT WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED AN UNKNOWN SENSOR. THE CONTACT LATER FOUND OUT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THE RECALL AND INFORMED THE CONTACT TO SEND THEM THE REPAIR RECEIPT. THE CONTACT SENT THE RECEIPT AND RECEIVED REIMBURSEMENT. A WEEK AGO, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Engine, Jul 31, 2019
I WENT INTO MY LOCAL FORD DEALERSHIP FOR A RECALL ON JULY 2, 2019 AND ALSO TOLD THEM MY ENGINE LIGHT WAS ON AND MY CAR WAS OVERHEATING. IN THE LAST TWO YEARS MY VEHICLE HAS HAD TWO RECALLS FIXED FOR THIS ISSUE. I NOTICED WITHIN THE LAST WEEK NOT ONLY WAS THE ENGINE LIGHT ON BUT AS I WAS DRIVING THE CAR BEGAN TO SUDDENLY JERK AND START TO OVERHEAT . I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE RECALL FOR THIS ISSUE FOR THIS WAS RESOLVED AND COMPLETED TWICE IN THE LAST TWO YEARS... OBVIOUSLY NOT. I WENT TO PICK UP MY CAR FROM THE SERVICE AND NOTICED IT WAS JUST SITTING IN THE FRONT OUTSIDE OF THE SERVICE SO I WENT TO FIND SOMEONE FOR THE KEYS. MY VEHICLE WOULD NOT START SO THEY HAD TO GIVE ME A JUMP. I ASKED TO SPEAK TO THE MANAGER BECAUSE MY VEHICLE HAS NO PROBLEMS STARTING WHEN I DROPPED IT OFF THAT MORNING. SO THE MANAGER CAME BACK AFTER A WHILE TALKING TO THE MECHANIC WORKING ON MY VEHICLE AND SAID "THEY HAD TO JUMP IT A FEW TIMES BECAUSE IT KEPT TURNING OFF". SO NOW I'M UPSET BECAUSE HE'S TELLING ME WHOEVER INSTALLED IT PUT IN A SMALLER ONE THAN THE ONE THAT SHOULD BE THERE. I TOLD HIM THAT'S FUNNY BECAUSE I BOUGHT THE VEHICLE HERE LESS THAN TWO YEARS AGO AND IT HASN'T BEEN CHANGED SINCE. NOW MY VEHICLE WILL NOT TURN ON AND HAS BEEN SITTING IN THE GARAGE EVER SINCE BECAUSE I CAN'T AFFORD THE COSTLY REPAIRS.
Engine, Jul 25, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WITHOUT WARNING AND WAS UNABLE TO BE DRIVEN. THE 'ENGINE COOLANT OVER TEMPERATURE' WARNING MESSAGE ILLUMINATED. CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) INDICATED THAT THE RECALL REMEDY FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WAS PROVIDED IN MAY OF 2015; HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD TO BE TOWED. THE CONTACT FELT THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE CONTACT WAS UNCERTAIN IF THE RECALL REMEDY HAD BEEN PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.